Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 23rd September 2026

Closing date: 30th September 2026

Shortlisting date: 1st October 2026

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

• Completion of Trust Care Certificate within 4 months of appointment
• Basic literacy and numeracy skills

Desirable

• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)

Knowledge

Essential

• Knowledge of personal care and related procedures
• Experience of working in a team

Desirable

• Experience of working in a patient care/health related role

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

Essential

• Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care
• Occasional requirement for concentration, with few competing demands for attention.
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately.
• Aware of the process for accessing staff health and wellbeing support
• Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death.
• Able to carry out direct personal care as required on ward or department.
• Frequent exposure to blood or body fluids
• Occasional exposure to patients with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be expected to participate in audit projects and must also demonstrate a strong commitment to training and clinical supervision. You will be expected to help maintain a stimulating learning environment including involvement in the in-service training programme.

The successful candidate will:

Deliver a high standard of evidence-based care

Be able to carry out complex holistic assessments

Make prompt clinically reasoned decisions

Participate in the discharge planning process

Supervise staff within the team and students on placement

Have a minimum of 2 years post graduate experience

Have evidence of post graduate training

Be able to work flexibly and adapt to changing working patterns as required.

Have a working knowledge of a broad range of conditions with proven clinical skills in this specialist area

In return for your hard work and dedication we can offer a friendly and welcoming team and all the support and continuing professional development you will need to make a difference to patients and staff. We have an excellent staff supervision system enabling our staff to be committed to developing both their service and themselves. Clinical Governance, research and audit activities are encouraged within the service.

All posts are subjected to Enhanced CRB checks the cost to be paid by the individual.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Degree in Physiotherapy
• HCPC registration

Desirable

• Clinical Educators Certificate
• Postgrad accredited study e.g. MSc in relevant health studies

Experience

Essential

• Advanced clinical knowledge relevant to the current environment and evidence of evidence-based practise in relevant health setting
• awareness of own strengths and limitations
• Knowledge of relevant national policies and guidance and relevant assessment tools
• Experience of line managing team including setting objectives, conducting appraisals and effective delegation and coordination
• Evidence of effective working within an MDT
• Experience of service development
• Demonstrate experience of problem-solving approaches
• Demonstrates continuous professional development

Desirable

• Audit and research in a clinical area

Skills

Essential

• Demonstrates ability to motivate team performance to achieve objectives
• Ability to prioritise and work to deadlines
• Ability to communicate effectively in a variety of settings
• Accurate record keeping, report writing and IT skills including presentation skills
• Have a flexible approach to working with good time management

Desirable

• Mentorship skills

Other

Essential

• Ability to travel to various hospital locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Whiston

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

1. Responsible for administration, performance monitoring and data quality of the PACS/RIS and other integrated systems.

1. Responsible for training of staff in PACS/RIS and associated systems.

1. Perform diagnostic imaging examinations in accordance with departmental protocols.

1. Responsible for ensuring image quality is maintained from all staff members

1. Responsible for the initial and ongoing training and education of staff in the designated modality.

1. Be competent in the use of all appropriate imaging equipment

1. Participate in the on-call, flexible working and out of hours service as required

1. Responsible for QA program in designated area

1. Abide by radiographic protocols

1. Abide by all Radiation Protection regulations

1. Report all equipment malfunctions to appropriate personnel

1. Responsible for sending accurate image data to the Picture Archiving Communication System for storage, transmission and archive

1. Justify radiographic examinations for Junior Radiographers, Radiographic Assistant Practitioners and Student Radiographers.

1. Promote quality initiatives, ensuring the quality of patient care and compliance of quality standards

1. Undertake staff appraisals

1. Establish and maintain effective communication with patients on complex, contentious and sensitive issues, using persuasion and negotiation where required

1. Maintain a patient, courteous manner in all aspects of communication with patients and staff especially in distressing situations

1. Liaise with lead clinicians to ensure effective running of the service

1. Maintain a good working relationship with other departments and staff to ensure the provision of and efficient and effective service to all users and patients

1. Communicate with service users and external agencies

CLINICAL & PROFESSIONAL RESPONSIBILITIES

1. Autonomously undertake Advanced Practice in a specialised area of radiography by displaying expert clinical practice, this could be either clinical interpretation of images, performing radiological or interventional procedures where appropriate.

1. To provide clinical leadership to all staff in the department

1. To act as a radiographic clinical expert in the relevant field

1. Provide clinical support and advice to staff

1. Provide education to junior staff and ensure competencies are achieved.

1. Provide additional support and education to staff who require it.

1. Ensure image quality is maintained and improved, education staff where appropriate

1. Support the modality and department in improving services to enhance the quality of the service received by the patient.

1. Support the modality and department in quality initiatives and ensure communication and education of appropriate staff.

1. Responsible for setting and maintaining a high quality of clinical and professional standards within the department

1. Promote and ensure compliance with radiographic protocols

1. Ensure clinical and professional standards are met at all times

1. Exercise clinical judgement in the utilisation of resources and initiate liaison with relevant clinical teams if clinical findings necessitate

1. Perform all aspects of clinical and technical procedures as per departmental policy

1. Ensure compliance with COR code of conduct and HCPC regulations to ensure registration is maintained

ADMINISTRATIVE RESPONSIBILITIES

1. Responsible for accurate data entry on the Radiology Information System

1. Ensure all documentation associated with regulations are kept and stored appropriately.

TEACHING & TRAINING RESPONSBILITIES

1. Responsible for the training and development of staff both radiographic staff and external staff.

1. Contribute to continuing education programme by attending courses and keeping abreast of current professional developments

1. Participate in department CPD programme

1. Ensure professional standards are maintained by contributing to the clinical training and development of radiographers, radiographic assistant practitioners and students

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

1. Responsible for the day to day management of the designated department, planning and prioritising workload

1. Ensure the effective and efficient running of the service with due regard to available resources. Allocating activity to ensure maximised use of capacity. Using data to inform decisions.

1. Monitor and evaluate all aspects of service delivery with regard to waiting times ensuring that waiting times are kept to a minimum

1. Demonstrate effective leadership qualities and promote teamwork

1. Undertake initial investigation of patient and user complaints and exercising judgement and initiative take appropriate actions to resolve the problem/complaint

1. Promote a working culture that improves quality

1. Responsible for clinical and professional standards within the designated department

1. Identify and contribute to service development within the department

1. Responsible for implementing policies within the designated department and contribute to Radiology Trust policies

1. Responsible for risk assessments within the designated area

1. Responsible for the maintenance and servicing of all equipment in the designated work area, liaise and communicate with manufacturers

1. Responsible for optimum use of resources within the department and maintain adequate stock levels

1. Participate in the procurement (specification, evaluation and selection) of radiographic equipment

1. Promote quality initiatives, ensuring the quality of patient care and compliance of quality standards

1. Promote compliance with all Trust risk management procedures and ensure risk management strategies are implemented including Health & Safety legislation for Control of Radiation, COSHH, VDU use, handling of patients, fire regulations and security etc

1. Ensure compliance with all statutory, professional and organisational requirements. Liaising with outside agencies to ensure compliance with statutory regulations when required. Ensure all documentation associated with regulations are kept and stored appropriately

1. Ensure all staff are compliant with the relevant registration eg HCPC, ARSAC

1. Act as radiation protection supervisor for a designated department/Modality

1. Refer patients for on-going imaging examinations within departmental protocols.

1. Responsible for the day to day management of the designated department

1. Contribute to the recruitment, selection and appointment of professional, technical and support staff in accordance with policy and procedures

1. Monitor staff performance and formulate personal development plans in accordance with Trust development review process (IPR).

1. Monitor and action dose discrepancies via Dose Monitor alerts. Produce Dose audits and DRLs

1. Monitor and action incidents within own work area that are reported via Datix
2. Ensure image quality is maintained and improved, education staff where appropriate

1. Support the modality and department in improving services to enhance the quality of the service received by the patient.

1. Support the modality and department in quality initiatives and ensure communication and education of appropriate staff.

1. Responsible for setting and maintaining a high quality of clinical and professional standards within the department

1. Promote and ensure compliance with radiographic protocols

1. Ensure clinical and professional standards are met at all times

1. Exercise clinical judgement in the utilisation of resources and initiate liaison with relevant clinical teams if clinical findings necessitate

1. Perform all aspects of clinical and technical procedures as per departmental policy

1. Ensure compliance with COR code of conduct and HCPC regulations to ensure registration is maintained.

Person Specification

Qualifications

Essential

• BSc in Radiography and/or or equivalent Qualification and/or Equivalent Experience
• Post Graduate Certificate in the relevant modality or equivalent significant experience in the modality (Annex 21)
• HCPC Registered

Desirable

• MSc Radiography and/or or equivalent Qualification and/or Equivalent Experience

Knowledge and experience

Essential

• Significant post graduate clinical experience
• Management experience
• PACS experience
• Manage self and others
• Experience of Participation in emergency single handed out of hours duties
• QA testing
• IV injection/cannulation

Skills

Essential

• Leadership skills
• Ability to organise own work and others within the team
• Good communication skills and interpersonal skills
• Negotiation skills
• Audit analysis
• Data collection and analysis
• Ability to interact within a multidisciplinary team
• Organisational skills
• Evidence of Time management skills
• IT literate

Desirable

• Student assessor

Other

Essential

• Team player
• Commitment to quality

Desirable

• Able to travel to both sites via own car or assisted driver.

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.Keep diary up to date, arrange appointments, and arrange travel and accommodation.Operate an effective bring forward system and filing system.Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.Type discharge summaries as appropriateCheck against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.

Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave, and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team, ensure this is covered accordingly liaising closely with Clinical Director.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• GSCE Standard or Higher
• RSA 3 - Typing / Word Processing
• RSA 3 - Medical Audio Typing
• Good English Language Skills
• Medical Terminology

Desirable

• Shorthand / Speed Writing
• Secretarial Diploma
• ECDL
• CLAIT award

Experience

Essential

• Minute Taking
• Microsoft Office Experience
• Ability to work as part of a team
• Previous Medical Secretary Experience
• Medical Audio Typing

Desirable

• 2 years' experience in a similar role or equivalent knowledge

Skills

Essential

• Excellent IT Skills
• Excellent organisational skills
• Ability to communicate professionally at all levels
• Excellent Word Processing and Keyboard skills
• Ability to organise workload effectively and prioritise
• Use of all Microsoft Office software, Word, Excel, Access, Powerpoint

Desirable

• Ability to use initiative to solve problems
• Knowledge of Trust computer systems

Other

Essential

• Highly developed interpersonal skills
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to maintain control of stressful situations
• Able to work the hours and undertake duties required
• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding an appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Role

• Primarily this role involves dealing with patient enquiries over the telephone and face-to-face. Booking appointments for all clinics and ensuring the smooth day-to-day running of all clinics.
• Managing the day-to-day running of the busy services by ensuring that all referrals are actioned and booked into available clinics.
• Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day.
• Managing the appointment screen and filling any empty/cancellation slots wherever possible.
• Preparing the clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.
• To send reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner.
• To assist patients with tubing and maintenance of hearing aids where possible.
• Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician.
• Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.
• Taking delivery of various items of stock and storing in the fridges or appropriate secure environment.
• Managing any patient related tasks forwarded to the clinical services reception team by clinicians.
• Working with various clinical IT databases.
• Monitoring the clinical services team email inbox to ensure that any incoming referrals to in-house clinics are actioned promptly.
• Acting on ad-hoc tasks and helping with projects set by the Clinical Services Manager / Deputy Clinical Services Manager to meet the needs of the ever-changing NHS initiatives.
• Pulling and filing notes for patients seen within our cataract service over the weekend.
• Moving equipment to facilitate clinics.
• Collecting the post each morning and afternoon.
• Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.
• Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Admin Role

• Responsibility for recording the activity data for services as required and ensuring they are kept up-to-date, to be submitted by the 10th day of each month to allow for invoicing.
• Assisting with the moving of equipment and setting up of rooms for clinics.
• Managing the appointment screen and filling any empty/cancellation slots wherever possible.
• Ordering equipment and stock for the differing services upon request from the relevant service lead.
• Working with various clinical databases.
• Booking both routine and urgent appointments for all services, specifically Ear, Nose and Throat, Dermatology, Cataract and Ophthalmology clinics.
• Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.
• Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Person Specification

Qualifications

Essential

• Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.

Desirable

• Administration qualification

Experience

Essential

• Previous experience of working in a primary care setting or NHS.
• Previous experience of reception and administration work.
• Experience of working in a customer service environment.
• Experience of working as part of a team.

Desirable

• Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

• Accurate, thorough attention to detail.
• Ability to communicate effectively with people at all levels by telephone, email and face to face.
• Excellent organisation skills with the ability to work to tight deadlines.
• Proven IT skills including the use of Microsoft office, and other software packages.
• Ability to keep calm under pressure.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain strict confidentiality.
• Ability to problem solve and use initiative.
• Reliability and flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

1. General Reception Duties

Respond promptly and politely to all requests for assistance from patients and visitors.

Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system.

Receive specimens from patients and carry out relevant administrative duties

Advise patients of relevant charges for private medical services. Accept payment and issue receipts.

Log requests for home visits on to the computer appointment system, include all relevant information.

Accept and record requests for prescriptions from patients. Process requests for repeat prescriptions ordered through the practice email and paper requests.

Manage the practice email.

When required contact ambulance department to request urgent ambulances

Scan incoming correspondence on to EMIS computer system in line with practice guidelines.

Answer patient enquiries for test results following the practice protocol.

Inviting patients to book for reviews etc.

2. Appointments System

Maintain total familiarity with all appointment systems operating within the Practice including requests for regular, urgent and extended access appointments, nurse appointments and appointments with associated staff.

Triage appointment requests to appropriate clinician.

Maintain efficient operation of appointments system, monitor flow of patients into consulting rooms and treatment rooms. Inform patients of any delays, relevant of any changes to the appointment situation.

Monitor effectiveness of appointments system and ensure all variations or problems are reported and resolved immediately.

Adjust surgeries and rearrange patient appointments as required.

3. Medical Records

Maintain accurate registration information on patient computer.

Scan documents onto computer records.

4. Operation of Telephone System

Receive and make telephone calls as required.

Take and forward messages.

Contact patients either verbally, sms or in writing. to feedback information from GP.

Liaise with hospitals and other organisations as required

Enter relevant data on patient computer records, update templates and patient summaries.

7. Data Entry

Update medical record templates to record information such as smoking status etc.

Record receipt of insurance forms and solicitors reports.

8. Start and End of Day Procedures

Lock and unlock, activate/deactivate the alarm system at the start and end of each day to maintain maximum security levels.

Prepare Reception in readiness for the Surgery being open for patients.

9. Any other delegated duties considered appropriate to the post.

Specific duties carried out by individual/named Receptionists i.e. FP34 prescriptions, summarising, deductions, insurance forms, cervical smear prior notifications, baby imms etc

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills, both face to face and by telephone.
• A friendly, approachable and professional manner.
• Ability to remain calm and polite under pressure.
• Good organisation skills and the ability to manage a busy workload.
• Good IT skills.
• Reliable, flexible and willing to support colleagues when required.

Desirable

• Previous experience working in primary care.
• A background in patient care would be beneficial but not mandatory.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon View Medical Centre

Address

6 Beacon Lough Road

Gateshead

Tyne And Wear

NE9 6YS

United Kingdom

Employer's website

https://www.beaconviewmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Primarily this role involves dealing with patient enquiries over the telephone and face-to-face. Booking appointments for all clinics and ensuring the smooth day-to-day running of all clinics.
• Managing the day-to-day running of the busy services by ensuring that all referrals are actioned and booked into available clinics.
• Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day.
• Managing the appointment screen and filling any empty/cancellation slots wherever possible.
• Preparing the clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.
• To send reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner.
• To assist patients with tubing and maintenance of hearing aids where possible.
• Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician.
• Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.
• Taking delivery of various items of stock and storing in the fridges or appropriate secure environment.
• Managing any patient related tasks forwarded to the clinical services reception team by clinicians.
• Working with various clinical IT databases.
• Monitoring the clinical services team email inbox to ensure that any incoming referrals to in-house clinics are actioned promptly.
• Acting on ad-hoc tasks and helping with projects set by the Clinical Services Manager / Deputy Clinical Services Manager to meet the needs of the ever-changing NHS initiatives.
• Pulling and filing notes for patients seen within our cataract service over the weekend.
• Moving equipment to facilitate clinics.
• Collecting the post each morning and afternoon.
• Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.
• Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Person Specification

Qualifications

Essential

• Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.

Desirable

• Administration qualification

Experience

Essential

• Previous experience of working in a primary care setting or NHS.
• Previous experience of reception and administration work.
• Experience of working in a customer service environment.
• Experience of working as part of a team.

Desirable

• Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

• Accurate, thorough attention to detail.
• Ability to communicate effectively with people at all levels by telephone, email and face to face.
• Excellent organisation skills with the ability to work to tight deadlines.
• Proven IT skills including the use of Microsoft office, and other software packages.
• Ability to keep calm under pressure.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain strict confidentiality.
• Ability to problem solve and use initiative.
• Reliability and flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide an efficient and professional medical secretarial service to clinicians, supporting the processing of referrals, clinical correspondence, medical reports and other administrative work.

Main Responsibilities

• Process clinical correspondence, referrals, medical reports and other administrative requests accurately and within appropriate timescales.
• Prepare and process referrals following clinician instructions and practice procedures.
• Process medical reports, information requests and other non-NHS work in accordance with practice procedures.
• Maintain accurate patient records and manage electronic and paper documentation.
• Communicate professionally with patients, clinicians, hospitals and other healthcare organisations.
• Use practice systems including SystmOne, ICE, NHS Mail and other relevant systems.
• Manage and prioritise a varied workload, monitoring outstanding work and escalating urgent or complex requests where necessary.
• Maintain strict confidentiality and comply with information governance and safeguarding requirements.
• Work collaboratively with clinicians and colleagues across the practice.

Full induction and training will be provided, including training on practice systems and procedures.

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths, or equivalent experience

Desirable

• Qualification in administration, medical secretarial studies, business administration, healthcare or a related subject

Knowledge, skills and abilities

Essential

• Clear and professional written communication skills
• Excellent attention to detail and accuracy
• Ability to organise and prioritise workload and work to deadlines
• Ability to work independently and as part of a team

Desirable

• Knowledge of medical terminology
• Knowledge of NHS referral processes
• Experience of using SystmOne or other healthcare systems

Experience

Essential

• Experience of working in an administrative or secretarial role
• Experience of using computer systems to accurately process and manage information
• Experience of handling confidential or sensitive information

Desirable

• Experience of working in the NHS or another healthcare setting
• Experience of working in General Practice
• Experience of processing clinical correspondence, referrals or medical reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tramways Medical Centre

Address

54 Holme Lane

Hillsborough

Sheffield

S6 4JQ

United Kingdom

Employer's website

https://www.tramwaysmedicalcentre.com (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Patient Support Receptionist duties are listed below. It is the responsibility of the duty holder to ensure that they know and understand the specific tasks related to the duties and seeking support as necessary.

Weekend Tasks

Morning Patient Support Receptionists Tasks

- open up reception area

- log on reception computers located on front desk

- unlock scripts box

- unlock patient access entrance

- empty letter box

Evening Patient Support Receptionists Tasks

- close down the reception area

- log off all computers that have been used in reception, ensuring that all users are logged out of clinical system

- lock scripts box

- ensure patient access entrance is locked and automatic mechanism is disabled

- undertake security checks of consulting rooms

In addition to the above, you will be required to undertake the following additional responsibilities on completion of relevant training.

Script queries. Dealing and resolving script issues raised during the weekends.

Fridge temperature Checking and recording fridge temperature. This is required to ensure the fridges within the centre are at the correct temperature, any problems to be reported to WIC Supervisor or Practice Manager.

Contacting and making appointments for patients on QoF and/or Seasonal Flu lists and ad hoc.

Checking rooms on Sunday.

Ad hoc duties.

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by supervisor.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Excellent customer service skills
• Excellent verbal and written communication skills
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management
• Able to demonstrate compassion, empathy and understanding.

Desirable

• NVQ in Customer Service or Administration
• NHS experience, ideally as a Medical Receptionist in General Practice
• Familiar with SystmOne clinical system or experience of working with other electronic patient records.

Qualities

Essential

• Able to work as part of a multi-skilled team
• Able to remain calm under pressure
• Able to work in a constantly changing environment
• Able to work on own initiative and without direct supervision
• Polite, friendly and articulate manner

Desirable

• Ability to undertake training outside of normal working hours if necessary
• Interested in developing knowledge and skills and taking on additional learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Putnoe Medical Centre

Address

93 Queens Drive

Bedford

MK41 9JE

United Kingdom

Employer's website

https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities:

The following are the core responsibilities of the Salaried GP. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

On a rotational basis, undertake telephone triage and duty doctor roles

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or the QOF

Attend and contribute effectively to practice meetings as required

Contribute effective to the development and maintenance of the practice including clinical governance and training

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and always adhere to practice protocols and policies

Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement.

Person Specification

Qualifications

Essential

• GMC registered with a license to practise; On the NHS England Performers List.

Experience

Essential

• Experience working in General Practice/Primary Care setting; Experience of working to achieve standards within the Quality and Outcome Framework (QoF) Working autonomously in an General Practitioner role.

Good interpersonal and communication skills

Essential

• Excellent communication, teamwork, and patient care skills; Enthusiastic, collaborative and keen to contribute to a positive team culture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millstream Medical Centre

Address

Avon Approach

Salisbury

SP1 3SL

United Kingdom

Employer's website

https://sarumhealthgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking a Practice Nurse looking for an exciting new opportunity?

Broad Oak Medical Centre are looking for a Practice Nurse for 37.5 hours per week.

Key duties will include:

• You will assist the registered manager with duties related to CQC outcomes, ensuring that compliance is maintained. As well as working collaboratively with the general practice team to meet the needs of the patients, ensuring practice policies and procedures are followed.
• Providing care for the presenting patient, treatment, chronic disease management and evaluation of care.

Interested? What you will need to be considered:

• UK registered nurse with significant post registration experience.
• Experience in cervical cytology and baby immunisations.
• Must have a good knowledge on quality outcomes framework.

What we can offer you as a Practice Nurse:

• Annualsalary of up to £44,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs.
• Access to our bespoke learning management system.
• Annual formative clinical assessment to support competency development.
• Variedopportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.

Person Specification

Qualifications

Essential

• UK registered nurse with significant post registration experience, experience in cervical cytology, baby immunisations, and a good knowledge of the Quality Outcomes Framework.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Nottingham

NG8 6LN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include booking appointments, managing patient records, handling enquiries, and supporting the clinical team to ensure smooth day-to-day operations.

Key Responsibilities

Greet and assist patients in a courteous and efficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patient queries.

Update and maintain accurate patient records.

Support administrative tasks and always ensure confidentiality.

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment

25 Hours per week

Monday- 8.00-13.00

Tuesday - 8.30-13.30

Wednesday - 13.30-18.30 / 15.00-20.00 alternated

Thursday - 13.00-18.00

Friday - 13.00-18.00

Person Specification

Qualifications

Essential

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to work under pressure and manage multiple tasks.
• High level of accuracy and attention to detail
• Understanding of confidentiality and data protection

Desirable

• Based on the practice aspirations, the following skills would be desired
• Previous experience in a healthcare or receptionist role
• Familiarity with medical booking or records systems (SystmOne)
• NVQ Level 2 or 3 in Business Administration or Customer Service
• Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holes Lane Medical Ltd

Address

28 Holes Lane

Woolston

Warrington

WA1 4NE

United Kingdom

Employer's website

https://www.holeslanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Accounts Receivable/Debt Management

Leading debt management calls between the Trust and NHS Shared Business Services and agreeing action points.

Negotiating with customers to recover debt in a timely manner.

Preparing management reports/analysis for Accounts Receivable to help with communicating information at a higher level and aid decision making. This will involve the use of advanced Excel skills such as lookups and pivot tables.

Making suggestions on debt write-offs in line with debt management policy.

Potential to have to deal with upset customers who may be struggling financially to pay an invoice.

Planning workload with the team, setting key performance targets.

Providing performance feedback, coaching and training to the team.

Assisting with Freedom of Information requests.

Supporting both Internal and External audits ensuring data requests and any recommendations are acted upon.Balance sheet reconciliations

Reconciling control accounts of the Trust on a monthly basis. Following up on queries and also monitoring control accounts done by other staff to ensure they are being managed in an accurate and timely fashion. This involves the use and understanding of both internal and external data resources.

Assisting in the preparation of reports and information for year-end accounts including ensuring evidence for auditors is available.

Answering queries raised by finance colleagues, other staff members and sometimes the public, regarding issues relevant to the position. If unable to deal with then pass on to the correct person/department.

Clinical and professional responsibilities

Maintaining professional registrations as necessary.

Adhering to relevant code of practice of professional body.

Administrative responsibilities

Ensuring all relevant procedure notes and associated forms are completed and adhered to in line with departmental policy and audit requirements.

Teaching and training responsibilities

Actively participating in the annual performance development review to identify personal needs.

Teach and train Accounts Receivable staff and other staff members as necessary.

To attend Trust statutory and mandatory training sessions.

Line Management/Supervisory responsibilities

Deputising for the Deputy Financial Accountant as and when required.

Undertaking annual performance development reviews of Accounts Receivable staff.

Day to day management of Accounts Receivable Staff eg sickness recording, approval of annual leave

Person Specification

Qualifications

Essential

• Association of Accounting Technicians (AAT) Level 4 Diploma in Professional Accounting and/or education or significant experience to degree level

Knowledge and Experience

Essential

• Supervisory experience
• Evidence of planning and organising tasks required to achieve a specific outcome within a specified timeframe without direction from line manager
• Experience of analysing, interpreting and presenting complex data and producing robust forecasts
• Highly computer literate including MS Word, Excel, able to extract data, create and manipulate complex spreadsheets

Desirable

• Significant Financial accounting experience
• Experience of working in NHS finance
• Experience of the Oracle General Ledger System including Business Intelligence
• Experience of providing training and support to others in own specialist area

Skills

Essential

• Good standard of communication skills including the ability to effectively communicate complex financial information to nonfinance managers
• Acts professionally in all dealings with colleagues and in liaising with external bodies; must be able to adapt style appropriately to deal diplomatically with senior personnel
• Good standard of written communications
• Excellent problem solving and analytical skills
• Well organised, able to plan and prioritise own workload
• Good negotiating, persuasive, motivational, influencing skills
• Ability to work under pressure and to meet tight deadlines
• Ability to support change
• Ability to handle a range of emotive situations
• Ability to manage conflicting priorities
• Requirement to concentrate for long periods when inputting data and when analysing data/statistics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Knowsley Community College

Stockbridge Lane

Huyton

L36 3SD

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please find attached Job Description and Person Specification for main responsibilities and requirements.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Completion of Trust Care Certificate within 4 months of appointment
• Basic literacy and numeracy skills

Desirable

• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)

Knowledge and Experience

Essential

• Knowledge of personal care and related procedures
• Experience of working in a team

Desirable

• Experience of working in a patient care/health related role

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

Essential

• Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care
• Occasional requirement for concentration, with few competing demands for attention
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death
• Able to carry out direct personal care as required on ward or department
• Occasional exposure to patients with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please find attached Job Description and Person Specification for main responsibilities and requirements.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Applicants must hold full registration with the GMC at the time of application
• MBBS or equivalent medical qualifications
• ALS or equivalent medical qualification

Desirable

• MRCP or equivalent medical qualification
• Speciality Certificate in Geriatric Medicine
• Evidence of higher learning (to Masters' level or above)

Knowledge and Experience

Essential

• Experience of a broad range of medical/surgical specialties
• Experience as a core medical trainee or has equivalent experience and competencies
• Experience of working in geriatric medicine
• Evidence of active participation in audit
• Evidence of contributing to teaching and learning of others

Desirable

• Active participation in research projects

Skills

Essential

• Experience of applying clinical knowledge and judgment and prioritise clinical need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities