Job summary

We are looking to recruit a dedicated Healthcare Assistant to join our friendly general practice team, working across our 4 Bexhill practices. In this role, you will play a vital part in supporting the nursing team to deliver safe, effective, and compassionate care to our patients.

Main duties of the job

• Undertake clinical activities including ECG's, blood tests, wound care, and NHS health checks.
• Support annual health promotion activities (for diabetes and anti-coagulation).
• Process samples and maintain accurate patient records using clinical templates.
• Monitor and maintain infection control standards, including fridge temperature checks and COSHH compliance.
• Assist with weekly checks of stock and calibration of equipment.
• Manage stock rotation and ordering of medical supplies and equipment as required.
• Communicate effectively with patients, carers, and colleagues, adapting to different needs and cultural backgrounds.
• Ensure adherence to practice policies and procedures, safeguarding, and health and safety requirements.

About us

Vita Healthcare has 8 GP practices in Eastbourne, Bexhill and Seaford.

We have a nursing team consisting of ANP's, Practice Nurses, Nurse Associate's, Health Care Assistant's and Phlebotomists.

We work closely with the General Practitioners, Paramedic Practitioners and allied healthcare professionals.

In Bexhill our practices we look after around 17,000 patients.

Job description

Job responsibilities

As part of Nursing Team and following training you may undertake:

• measurement of height, weight, blood pressure
• urine analysis
• patient NHS health checks and annual health checks
• Carrying out ECGs and 24hr BP monitoring
• Spirometry screening and FeNO measurements
• Warfarin reviews
• Phlebotomy
• Simple dressings
• Compression bandaging and complex wound care with training
• Administration of B12 injections

Person Specification

Experience

Essential

• Previous experience in Primary Care

Desirable

• Familiar with EMIS clinical system

Qualifications

Essential

• GCSE Maths and English A to C
• Regulated Qualification Framework (RQF) or NVQ/OCF level 2 or 3
• in Healthcare or equivalent
• Successful completion of the Care Certificate (or equivalent)

Desirable

• Qualified in phlebotomy

Job summary

Come and join our friendly, growing team!

As the first point of contact for many of our patients each day, you will play a vital role in providing a reassauring, high-quality experience.

Main duties of the job

We are looking for an experienced, patient, and precise Phlebotomist to join our friendly general practice team. In this vital role, you will be the face of our morning and afternoon clinics, performing venepuncture for a diverse patient demographic. You will ensure blood samples are collected efficiently, accurately recorded, and safely prepared for laboratory transport. Working closely with our GPs, nursing team and allied healthcare professionals, you will provide a compassionate experience that puts anxious patients at ease.

About us

We are a growing GP practice, looking to recruit and additional phlebotomist to work with in our busy nursing team. We are a 10 site GP practice, looking after 47,000 patients in total.

Job description

Job responsibilities

• Running Your Own Clinics: You will work independently in your own treatment room, managing a steady stream of pre-booked patient appointments, with some on the day more urgent slots. Clinics are fast paced with 7 minute appointments. Plus ordering of phathology equipment for the practice.
• Providing Excellent Care: You will be the face of the surgery for many patients, using a gentle and reassuring manner to put anxious or nervous people at ease.
• Spotless Accuracy: You will perform strict identification checks, label blood tubes, and update patient records on our computer system (EMIS) without errors.
• Teamwork: While you run your own clinics, you are part of a supportive team of nurses, HCA's, GP's, Allied HCP's and admin team
• Patient advocate: You will be the patients' advocate and face of the surgery, referring to colleagues as required.

Person Specification

Experience

Essential

• Working in a phlebotomy clinic

Qualifications

Essential

• Qualified in Phlebotomy

Desirable

• Experienced in phlebotomy

Job summary

Cuffley and Goffs Oak Medical Practice has an exciting opportunity for an experienced Senior Practice Nurse to join our friendly, welcoming and supportive team.

The successful candidate will work across both of our sites, Cuffley Village Surgery and Valley View Health Centre. We are offering either a full-time position of 37 hours per week or the opportunity for two part-time nurses to share the role, with working days to be agreed.

This is a key clinical role providing high-quality nursing care to our patient population, while also supporting and mentoring junior nursing staff.

Main duties of the job

• Delivering a wide range of nursing clinics: chronic disease management (diabetes, asthma, COPD, hypertension), immunisations, travel health, cervical screening, wound care, and health promotion
• Leading and supervising the practice nursing team, including healthcare assistants
• Managing QOF (Quality and Outcomes Framework) targets and clinical audits
• Developing and reviewing practice nursing protocols and standard operating procedures
• Liaising with GPs and the wider multidisciplinary team on complex patient care
• Supporting infection control, safeguarding, and clinical governance processes
• Contributing to service development and quality improvement initiatives
• Involvement in health promotions and clinical meetings

About us

We are a busy practice based over two sites (just one mile apart) which are Valley View Health Centre and Cuffley Village Surgery. We provide services for approximately 13,600 patients. We have a happy, established team that consists of GPs, nurses and HCAs who are all supported by an experienced and organised admin team. We are also joined regularly by colleagues from our primary care network. We use SystmOne as our clinical system and also utilise Accurx and Footfall to support our processes.

We can offer you:

• Competitive pay.
• Free parking.
• NHS pension.
• Five weeks annual leave plus bank holidays (pro rata).
• Comprehensive induction as well as training and development opportunities.
• Uniform provided.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• A relevant nursing degree and at least 2 years post qualification experience in a general practice setting or equivalent.
• Applicants must have current UK professional registration.
• Current NMC registration with an active PIN; Fundamentals of Practice Nursing course (General Practice Nurse Foundation Programme) or equivalent experience or qualifications.

Experience

Essential

• Competence (or willingness to learn) to undertake Asthma, COPD and Diabetic clinics / reviews and hold relevant certificates.
• Evidence of clinical skills and experience in treatment room consultation, ECG recording, screening, management of long-term conditions, cervical cytology sampling, vaccinations and immunisations, assisting with minor surgery, dressing and wound care.
• Compassionate, empathetic approach and demonstrable kindness in all aspects of your work as well as valuing the dignity of our patients, relatives, carers and colleagues.
• Knowledge and application of supporting long-term conditions.
• Insight and understanding of current issues in nursing and the NHS.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

We are looking for a dedicated, caring, and enthusiastic Registered Nurse to join our friendly multidisciplinary primary care team. You will deliver safe, effective, and person-centred nursing care to our practice population. This role involves managing a diverse clinical caseload and working both independently and alongside our practice team to promote patient health and wellbeing. This will promarily be at our Seaforth Farm and Manor Park sites.

Main duties of the job

The successful candidate will be responsible for providing a wide range of primary care nursing services, focusing on preventative care, acute treatments, and long-term condition management.

• Chronic Disease Management: Running independent clinics for asthma, COPD and diabetes, including updating care plans and regular medication reviews.
• Routine Clinical Procedures: Executing daily nursing interventions such as wound care and compression, suture removal, ear irrigation.
• Screening & Women's Health: Performing cervical cytology screening (smear tests) and providing contraceptive advice.
• Immunisations & Vaccinations: Administering routine childhood immunisations, travel vaccinations, and adult vaccinations under Patient Group Directions (PGDs).
• Health Promotion:As part of every day

About us

We are a growing GP practice with 10 sites, looking after a total practice population of 47,000 patients.

Our Seaforth Farm site is a branch surgery of Manor Park. We have a small, friendly nursing team, who work alongside the GP,s admin team and allied HCP's

Job description

Job responsibilities

The Practice Nurse will work as an integral part of the multidisciplinary general practice team to deliver evidence-based, high-quality nursing care to the practice population. The post holder will utilise their clinical skills to assess, plan, implement, and evaluate patient care, working autonomously within their professional scope of practice.

(Note: While independent prescribing is not a requirement for this role, the candidate must be confident working under Patient Group Directions).

Main Responsibilities & Accountabilities

1. Clinical Practice & Administration

• Assess physical, psychological, and social needs of patients presenting with a variety of health conditions.
• Maintain clear, accurate, and contemporaneous electronic patient records in line with NMC guidelines using the EMIS Web clinical system.
• Recognize, interpret, and act upon critical physiological and psychological signs, escalating to a GP when appropriate.
• Support the practice in meeting Quality and Outcomes Framework (QOF) targets and other local enhanced service initiatives through accurate data entry in EMIS Web.

2. Quality and Compliance

• Adhere strictly to infection prevention and control (IPC) protocols, ensuring a clean and safe environment for patients and staff.
• Maintain professional registration and comply with the NMC Code of Conduct at all times.
• Ensure cold chain maintenance for vaccines and correct storage/disposal of hazardous materials and clinical waste.

3. Collaborative Working & Professional Development

• Work seamlessly alongside GPs, Allied HCP's, Clinical Pharmacists, the Nursing Team and administrative teams.
• Actively engage in annual appraisals and fulfill continuous professional development (CPD) requirements for NMC revalidation.
• Assist in the mentoring and training of student nurses or junior clinical staff if required.

Person Specification

Experience

Essential

• Experience of working in Primary Care is preferred.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

We are looking for a dedicated, caring and enthusiartic Registered Nurse to join our friendly multidisciplinary primary care team. You will deliver safe, effective and person-centered nursing care to our practice population. This role involves managing a diverse clinical caseload and working both independantly and alongside our practice team to promote patient health and wellbeing. This will primarily be based in our Bexhill Practices.

Main duties of the job

The successful candidate will be responsible for providing a wide range of primary care nursing services, focusing on preventative care, acute treatments, and long-term condition management.

• Chronic Disease Management: Running independent clinics for asthma, COPD and diabetes, including updating care plans and regular medication reviews.
• Routine Clinical Procedures: Executing daily nursing interventions such as wound care and compression, suture removal, ear irrigation.
• Screening & Women's Health: Performing cervical cytology screening (smear tests), providing contraceptive advice, and supporting family planning clinics.
• Immunisations & Vaccinations: Administering routine childhood immunisations, travel vaccinations, and adult vaccinations under Patient Group Directions (PGDs).
• Health Promotion: As part of your every day work.

About us

We are a growing GP practice with 10 sites, looking after a total practice population of 47,000 patients.

Our Bexhill sites consits of 4 buildings where our patients can be seen in Bexhill and Ninfield. We have a small, friendly nursing team who work along side the GP's, admin team and allied HCP's

Job description

Job responsibilities

The Practice Nurse will work as an integral part of the multidisciplinary general practice team to deliver evidence-based, high-quality nursing care to the practice population. The post holder will utilise their clinical skills to assess, plan, implement, and evaluate patient care, working autonomously within their professional scope of practice.

(Note: While independent prescribing is not a requirement for this role, the candidate must be confident working under Patient Group Directions).

Main Responsibilities & Accountabilities

1. Clinical Practice & Administration

• Assess physical, psychological, and social needs of patients presenting with a variety of health conditions.
• Maintain clear, accurate, and contemporaneous electronic patient records in line with NMC guidelines using the EMIS Web clinical system.
• Recognise, interpret, and act upon critical physiological and psychological signs, escalating to a GP when appropriate.
• Support the practice in meeting Quality and Outcomes Framework (QOF) targets and other local enhanced service initiatives through accurate data entry in EMIS Web.

2. Quality and Compliance

• Adhere strictly to infection prevention and control (IPC) protocols, ensuring a clean and safe environment for patients and staff.
• Maintain professional registration and comply with the NMC Code of Conduct at all times.
• Participate in clinical audits, significant event reviews, and peer-to-peer case reviews to continually improve patient outcomes.
• Ensure cold chain maintenance for vaccines and correct storage/disposal of hazardous materials and clinical waste.

3. Collaborative Working & Professional Development

• Work seamlessly alongside GPs, Clinical Pharmacists, The Nursing team and administrative teams.
• Actively engage in annual appraisals and fulfill continuous professional development (CPD) requirements for NMC revalidation.
• Assist in the mentoring and training of student nurses or junior clinical staff if required.

Person Specification

Qualifications

Essential

• Registered Nurse

Experience

Essential

• Practice Nurse experience
• Immunisation / vaccination experience
• Competant in complex wound care and compression

Desirable

• Familiar with EMIS

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Deben Health Group PCN is looking for an enthusiastic and reliable business administration apprentice to join our friendly, award-winning team. This is a supported learning role where you will gain practical experience while working towards a recognised Business Administrator apprenticeship. With training and supervision, you will learn how to use digital systems, process documents and correspondence, manage routine tasks and enquiries, prepare letters, maintain accurate records and support patients, clinicians and support administrative teams across the PCN.

What we offer:

• A recognised business administrator apprenticeship qualification.
• Protected off-the-job learning time.
• A structured induction, workplace supervision, mentoring and regular progress reviews.
• Varied experience across four GP practices and a modern PCN administrative service.
• An apprenticeship salary in line with current statutory requirements and PCN policy.
• Access to the NHS pension scheme and NHS or Blue Light discounts, subject to eligibility.
• The opportunity to apply for suitable roles following successful completion, although continued employment cannot be guaranteed.

Main duties of the job

• How professional administration supports safe and effective primary care.
• How to use Microsoft 365, NHS email, SystmOne and approved digital systems.
• How to prepare correspondence, process documents and maintain accurate records.
• How to communicate helpfully and professionally with patients, colleagues and partner services.
• How to manage priorities, work as part of a team and contribute ideas for improvement.
• How to protect confidential information and recognise when an issue needs to be escalated.

About us

Deben Primary Care Network support approximately 38,500 patients across Wickham Market Medical Centre, Peninsula Practice, Little St John Street Surgery and Framfield House Surgery.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Enthusiastic about learning and committed to completing the apprenticeship.
• Has basic digital skills and is keen to develop confidence with new systems.
• Communicates clearly, politely and respectfully.
• Organised, reliable and pays attention to detail.
• Works well as part of a team and is willing to ask questions.
• Understands the importance of confidentiality and professional behaviour.
• Can attend workplace and apprenticeship learning reliably.

Job summary

We are looking for friendly, organised and enthusiastic Receptionists to join our team at Penn Hill Surgery.

We have re-organised our reception and secretarial teams to increase our numbers in reception in order to provide the best service to our patients whilst making the role more varied for staff.

We are looking for part time receptionists to work regular shifts within our core hours and who would ideally also be able to offer additional hours from time to time to assist with leave cover.

• Part-time hours available between 08:30 & 18:30, Tuesdays, Wednesdays, Thursdays & Fridays.
• Must be available to work on Thursdays & Fridays
• Full day shifts - all start at 08:30. There are a variety of finish times, 17:30, 18:00 & 18:30, depending on the day
• Half day shifts - all morning shifts start at 08:30. There are a variety of finish times, eg. 13:00, 13:30, 17:30, 18:00 and 18:30 depending on the day.

We are proud of our hardworking, experienced and supportive team, where colleagues work together to provide excellent patient care. Whether you already have experience in general practice or are looking for a new challenge, we will provide full training and support.

If you would enjoy a fast-paced role where no two days are the same, can juggle a variety of tasks and enjoy helping people, we would love to hear from you. You'll be joining a supportive team and making a difference to our patients every day. For an informal discussion, please contact Karen Tucker, the Deputy Practice Manager.

Main duties of the job

• Provide an efficient, professional and welcoming reception service to patients, visitors and other healthcare professionals.
• Answer telephone calls, deal with general enquiries, explain practice procedures, signpost patients to the most appropriate clinician or service, and accurately relay messages when required.
• Book, amend and cancel appointments using practice systems, ensuring patients with urgent clinical needs are managed appropriately using sound judgement and established procedures.

• Accurately register new and temporary patients, process deductions and maintain patient records using EMIS.
• Action and complete tasks received through EMIS, AskMyGP and email on a daily basis.
• Scan and accurately code clinical correspondence onto patients' electronic medical records.
• Explain practice services and registration requirements to patients and ensure all relevant documentation is completed.
• Process payments for private (non-NHS) services, issue receipts and maintain accurate financial records.
• Work closely with clinical and administrative colleagues to ensure the smooth day-to-day running of the practice and deliver excellent patient care.
• Medical records summarising

About us

Penn Hill Surgery is located just off of Yeovil's town centre and benefits from on-site staff parking.

We are a friendly, forward thinking training practice with a team of 4 GP partners, 2 salaried GPs, a Clinical Pharmacist, 5 Practice Nurses and GP Trainees. Our wider non-clinical team includes Health Coaches, General Practice Assistants (GPAs), Finance, CQC and Performance Administrators, Medical Secretaries, Receptionists, a Deputy Practice Manager and a Practice Manager.

We pride ourselves on having a hardworking, supportive team where colleagues help one another and work together to provide the highest standard of patient care. We are looking for new team members who share our values and will become an important part of our practice team.

As well as offering a rewarding role, we provide 5 weeks' annual leave plus bank holidays (pro rata), a paid sickness scheme and access to the NHS Pension Scheme (or an alternative pension, depending on your choice).

We also believe it's important to enjoy working together. We regularly organise social events, including monthly pub club evenings, activities such as candle making and canvas painting, and annual Summer and Christmas celebrations, giving everyone the opportunity to get together outside of work.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£12.81 to £13.33 an hour £12.81 (inexperienced) £13.33 (+probation)

Contract

Permanent

Working pattern

Part-time

Reference number

A2122-26-0013

Job locations

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours:We welcome applications from candidates who would be available to work within our core hours:

• On Tues, Weds, Thurs and Fri 08:30-18:30.
• Hours can be worked over full or half days
• All morning shifts start at 08:30
• There are a variety of finish times available between 13:00, 13:30 (for half days) and 17:30, 18:00 and 18:30 (for full and half days)

Place of Work:Penn Hill Surgery

Reports to:Deputy Practice Manager

Job Summary

We are looking for friendly, organised and enthusiastic individuals to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidates will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Job description Job responsibilities MEDICAL RECEPTIONISTHours:We welcome applications from candidates who would be available to work within our core hours:On Tues, Weds, Thurs and Fri 08:30-18:30.Hours can be worked over full or half daysAll morning shifts start at 08:30There are a variety of finish times available between 13:00, 13:30 (for half days) and 17:30, 18:00 and 18:30 (for full and half days)Place of Work:Penn Hill SurgeryReports to:Deputy Practice Manager Job SummaryWe are looking for friendly, organised and enthusiastic individuals to join our hardworking and supportive Reception Team.We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidates will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.Main ResponsibilitiesReceptionProvide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.Book, amend and cancel appointments using practice systems.Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.Explain practice services, registration procedures and temporary patient arrangements.Maintain accurate patient records using EMIS.Check and update patient demographic details as required.Process payments for private (non-NHS) services and issue receipts.AdministrationAs well as reception duties, you'll also undertake a variety of administrative tasks, including:Actioning tasks received via EMIS, AskMyGP and email.Processing new patient registrations, temporary registrations and deductions.Scanning and coding clinical correspondence onto patients' electronic records.Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.Summarising patient medical records.PremisesPrepare the surgery for the start of the working day.Secure the premises at the end of the day when required, ensuring practice procedures are followed.General ResponsibilitiesAttend team meetings, staff meetings and mandatory training.Participate in service improvement initiatives.Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Person Specification Qualifications Essential PERSON SPECIFICATION QUALIFICATIONS GCSEs (or equivalent) including English and Maths. EXPERIENCE Experience of working in a customer-facing role. Experience of communicating with members of the public, both face to face and by telephone. Experience of using computer systems and standard office software. SKILLS & KNOWLEDGE Excellent verbal and written communication skills. Excellent customer service and interpersonal skills. Good keyboard and IT skills, with the ability to learn new systems. Ability to prioritise workload and manage competing demands. Good organisational and time management skills. Ability to work accurately and pay attention to detail. Ability to use initiative and exercise sound judgement. Ability to remain calm and professional in a busy, fast-paced environment. Ability to work effectively as part of a team. Understanding of the importance of confidentiality and data protection. PERSONAL QUALITIES Friendly, approachable and professional. Reliable, flexible and adaptable. Caring, empathetic and respectful towards patients and colleagues. Positive attitude with a willingness to learn and develop. Honest and trustworthy with a high level of integrity. Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes. Desirable EXPERIENCE Experience working in a GP practice, healthcare setting or NHS environment. Experience in a reception or administrative role. Experience of appointment booking and telephone call handling. Experience of using EMIS Web or other clinical systems. Experience of using AskMyGP. KNOWLEDGE Knowledge of NHS primary care services and patient pathways. Understanding of medical terminology. SKILLS Experience of scanning and coding clinical documents. Experience of patient registration processes. Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job summary

To support the operational, strategic, and financial delivery of Primary Care Network (PCN) objectives. The PCN Manager will act as the central point of coordination for PCN activities, supporting practice engagement, workforce deployment, governance, reporting, and system-level initiatives, while contributing and drafting to business case and funding bid development.

The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations.

Main duties of the job

The PCN Manager provides strategic and operational leadership for the Primary Care Network, working closely with Clinical Directors, member practices, federation teams and external partners. The role is responsible for ensuring effective governance, service delivery, workforce management, performance, finance and contractual compliance across the PCN.

The postholder will coordinate PCN priorities and meetings, oversee delivery of commissioned services and ARRS roles, manage staff and third-party providers, monitor budgets and performance, and ensure contractual requirements and reporting deadlines are met. The role will also lead improvement and change projects, develop partnerships and identify opportunities for funding and service development.

The PCN Manager will act as a key link between Clinical Directors, GP practices, federation support teams and wider NHS/community partners, ensuring agreed priorities are implemented effectively while escalating clinical, financial, workforce and operational risks appropriately.

About us

South Havering Primary Care Network (PCN) brings together 11 GP practices serving over 67,000 people in the south of the London Borough of Havering. As part of the South Havering Neighbourhood, the PCN works with health, care and community partners to improve services for its local population.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£50,000 to £55,000 a year Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0167-26-0041

Job locations

Wood Lane Surgery

39 Wood Lane

HORNCHURCH

Essex

RM12 5HX

United Kingdom

Job description

Job responsibilities

We do not facilitate Visa sponsorship

PCN leadership and governance

Support the Clinical Directors and board to set annual priorities, prepare decision papers and maintain an agreed delivery plan, forward meeting schedule, action log, risk register and escalation process.

Keep up to date with relevant NHS strategy and policy, health inequalities frameworks, and local health and care priorities. Become familiar with the local Joint Strategic Needs Assessment and population health profiles for South Havering PCN and the neighbourhood, and use this evidence with the Clinical Directors and practices to shape priorities, services and improvement plans.

Coordinate and attend PCN meetings and practice engagement; communicate decisions clearly, follow up actions and build working relationships across all member practices.

Maintain regular contact with all member practices, understand differences in capacity and local need, and support consistent implementation of agreed PCN services.

Maintain the PCN network agreement and governance records with the Clinical Directors and practice representatives, coordinating updates and approvals where required.

Develop and maintain proportionate PCN policies, procedures and local operating arrangements with the Clinical Directors, practice representatives and federation leads; ensure staff can access current approved versions.

Maintain oversight of contractual obligations, specifications, deadlines, evidence and submissions, escalating delivery or capacity risks early.

Represent the Clinical Directors at agreed operational meetings within delegated authority, referring clinical or strategic decisions back to them.

Work with member practices to identify shared operational pressures and opportunities to collaborate, improving practice resilience and consistency of PCN service delivery.

Oversea third-party ARRS providers contracts

Service delivery and improvement

Oversee operational delivery of PCN services and locally commissioned programmes, including enhanced access, care home support, multidisciplinary working, long-term condition care, proactive care, prevention and health inequalities activity as commissioned.

Manage mobilisation and change projects from scope and stakeholder engagement through implementation, monitoring and evaluation; maintain practical project plans with named owners, milestones and benefits.

Own and deliver a defined portfolio of PCN projects personally, while overseeing projects delegated to the PCN Operations Manager and Digital Facilitator or other staff; agree responsibilities and review progress regularly.

Oversee the PCN single point of access and referral pathways, reviewing demand, allocation, response times, patient experience and improvement opportunities with staff and practices.

Coordinate evaluation of PCN programmes, using activity, outcomes, patient and carer feedback and learning to inform decisions about continuation or improvement.

Coordinate pathway and standard operating procedure development, patient access, referral and administrative processes, and quality improvement with clinical leads and practice teams.

Workforce and people management

Line manage the PCN Operations Manager and Digital Facilitator and PCN non-clinical ARRS staff, including health and wellbeing coaches, social prescribing link workers and care coordinators. Oversee the single point of access service, with day-to-day supervision shared or delegated within the PCN management team as agreed.

Provide operational oversight of PCN clinical ARRS staff and their practice allocations. Work with the employing organisation and professional leads to ensure each member of clinical staff has a named clinical supervisor and a clear day-to-day management contact at each practice where they work. Clinical supervision and decisions remain with appropriately qualified clinical professionals.

Review the capacity, utilisation and service performance of all PCN additional roles with practice and professional leads. Identify gaps in cover or delivery, agree improvements and escalate issues that cannot be resolved within the PCN management team.

Hold regular operational and performance review meetings with third-party providers of ARRS services, normally monthly or quarterly as agreed, following up staffing, allocation, quality and delivery actions.

Lead recruitment, induction, appraisals, wellbeing and performance processes within delegated authority; monitor workforce capacity, vacancies, leave and cover and escalate patient safety concerns.

Identify development needs, support staff progression and organise training and learning opportunities so staff and practices can deliver new pathways, digital workflows and contractual requirements.

Work with clinical and professional leads to ensure additional roles have clear responsibilities, suitable supervision, effective practice placements and development opportunities.

Work with the Clinical Directors and practices to develop the PCN operating model, workforce plan and future services in response to local needs.

Performance, finance and assuranceMaintain a concise PCN performance dashboard covering activity, access, quality, outcomes, inequalities, workforce, milestones and exceptions; oversee the operational and digital reporting delivered by the PCN Operations Manager and Digital Facilitator and use data to support decisions.

Oversee performance monitoring and reporting for PCN contracts and commissioned services. Ensure routine data collection, trackers and draft reports are completed by the PCN management team or other designated staff; review accuracy, risks and exceptions, obtain any required Clinical Director approval and ensure reports are submitted by agreed deadlines.

Present regular performance and delivery updates at PCN meetings and provide clear feedback to member practices. Identify areas for improvement, quick wins and targeted support; work with practices where delivery or performance is below agreed expectations to understand barriers, agree practical actions and monitor progress.

Manage the PCN ARRS budget and finance trackers, monitoring allocations, claims, expenditure, vacancies and forecast variances with federation finance colleagues; work within delegated authority and obtain Clinical Director approval for financial decisions or changes in line with agreed governance.

Meet regularly with federation finance leads and the PCN Clinical Directors to review the PCN finance report, investigate discrepancies, agree actions and inform decisions on workforce and service investment.

Work with federation finance colleagues and the PCN nominated payee to reconcile PCN income and expenditure, track committed funds, investigate payment discrepancies and provide financial assurance to the Clinical Directors and member practices.

Retrieve and provide the monthly PCN statements from the Primary Care Support England (PCSE) portal to the appropriate federation finance leads and Clinical Directors, ensuring secure handling and follow-up of queries.

Coordinate and submit PCN workforce returns and other ICB reports as agreed with the Clinical Directors, checking accuracy, approvals and deadlines.

Support financial planning for budgets, reimbursements, contracts and business cases, including value for money and forecast implications.

Ensure appropriate records, information governance, confidentiality, safeguarding escalation and audit arrangements are followed in conjunction with relevant clinical and organisational leads.

Escalate complaints, incidents and significant service concerns promptly through the appropriate organisational and clinical routes, and support investigations and learning within the scope of the role.

Partnerships and opportunities

Represent the PCN at agreed borough and system operational meetings and maintain effective relationships with the ICB, federation, acute and community providers, local authority, voluntary sector and patient representatives.

Identify and propose new business development and funding opportunities for PCN development and growth.

Develop proposals, business cases and funding bids under the Clinical Directors oversight; assess capacity, clinical governance, commercial and delivery implications before commitments are made.

Interpret public health and population health data with clinical and analytical colleagues to identify needs, strengthen bids and target services and outreach; undertake training in relevant data systems as required.

Build and strengthen relationships with public health, the local authority, NHS providers, voluntary and community organisations and patient groups to support PCN and neighbourhood programmes, quality improvement, outreach and partnership events.

Build relationships with managers in neighbouring PCNs and attend relevant PCN Manager meetings where possible; share learning and work with peers on service development and delivery.

Support meaningful patient and carer involvement and use feedback to improve reach and reduce unwarranted variation.

Working relationships and scopeThe postholder works closely with the PCN Clinical Directors, member practice managers and clinical leads, Havering Health leadership and support functions, PCN staff, neighbouring PCNs and South Havering Neighbourhood partners. This is a practice-facing role requiring regular in-person attendance at PCN practices/meetings, team meetings and partner locations as directed by service needs. The PCN Operations Manager and Digital Facilitator leads assigned day-to-day digital and operational projects, systems and reporting; the PCN Manager sets priorities, provides line management and assurance, resolves escalations and directly manages agreed projects. Clinical decisions and professional supervision remain with the appropriate clinical leads.

Job description Job responsibilities We do not facilitate Visa sponsorshipPCN leadership and governance Support the Clinical Directors and board to set annual priorities, prepare decision papers and maintain an agreed delivery plan, forward meeting schedule, action log, risk register and escalation process. Keep up to date with relevant NHS strategy and policy, health inequalities frameworks, and local health and care priorities. Become familiar with the local Joint Strategic Needs Assessment and population health profiles for South Havering PCN and the neighbourhood, and use this evidence with the Clinical Directors and practices to shape priorities, services and improvement plans. Coordinate and attend PCN meetings and practice engagement; communicate decisions clearly, follow up actions and build working relationships across all member practices. Maintain regular contact with all member practices, understand differences in capacity and local need, and support consistent implementation of agreed PCN services. Maintain the PCN network agreement and governance records with the Clinical Directors and practice representatives, coordinating updates and approvals where required. Develop and maintain proportionate PCN policies, procedures and local operating arrangements with the Clinical Directors, practice representatives and federation leads; ensure staff can access current approved versions. Maintain oversight of contractual obligations, specifications, deadlines, evidence and submissions, escalating delivery or capacity risks early. Represent the Clinical Directors at agreed operational meetings within delegated authority, referring clinical or strategic decisions back to them. Work with member practices to identify shared operational pressures and opportunities to collaborate, improving practice resilience and consistency of PCN service delivery. Oversea third-party ARRS providers contractsService delivery and improvement Oversee operational delivery of PCN services and locally commissioned programmes, including enhanced access, care home support, multidisciplinary working, long-term condition care, proactive care, prevention and health inequalities activity as commissioned. Manage mobilisation and change projects from scope and stakeholder engagement through implementation, monitoring and evaluation; maintain practical project plans with named owners, milestones and benefits. Own and deliver a defined portfolio of PCN projects personally, while overseeing projects delegated to the PCN Operations Manager and Digital Facilitator or other staff; agree responsibilities and review progress regularly. Oversee the PCN single point of access and referral pathways, reviewing demand, allocation, response times, patient experience and improvement opportunities with staff and practices. Coordinate evaluation of PCN programmes, using activity, outcomes, patient and carer feedback and learning to inform decisions about continuation or improvement. Coordinate pathway and standard operating procedure development, patient access, referral and administrative processes, and quality improvement with clinical leads and practice teams.Workforce and people management Line manage the PCN Operations Manager and Digital Facilitator and PCN non-clinical ARRS staff, including health and wellbeing coaches, social prescribing link workers and care coordinators. Oversee the single point of access service, with day-to-day supervision shared or delegated within the PCN management team as agreed. Provide operational oversight of PCN clinical ARRS staff and their practice allocations. Work with the employing organisation and professional leads to ensure each member of clinical staff has a named clinical supervisor and a clear day-to-day management contact at each practice where they work. Clinical supervision and decisions remain with appropriately qualified clinical professionals. Review the capacity, utilisation and service performance of all PCN additional roles with practice and professional leads. Identify gaps in cover or delivery, agree improvements and escalate issues that cannot be resolved within the PCN management team. Hold regular operational and performance review meetings with third-party providers of ARRS services, normally monthly or quarterly as agreed, following up staffing, allocation, quality and delivery actions. Lead recruitment, induction, appraisals, wellbeing and performance processes within delegated authority; monitor workforce capacity, vacancies, leave and cover and escalate patient safety concerns.Identify development needs, support staff progression and organise training and learning opportunities so staff and practices can deliver new pathways, digital workflows and contractual requirements.Work with clinical and professional leads to ensure additional roles have clear responsibilities, suitable supervision, effective practice placements and development opportunities.Work with the Clinical Directors and practices to develop the PCN operating model, workforce plan and future services in response to local needs.Performance, finance and assuranceMaintain a concise PCN performance dashboard covering activity, access, quality, outcomes, inequalities, workforce, milestones and exceptions; oversee the operational and digital reporting delivered by the PCN Operations Manager and Digital Facilitator and use data to support decisions.Oversee performance monitoring and reporting for PCN contracts and commissioned services. Ensure routine data collection, trackers and draft reports are completed by the PCN management team or other designated staff; review accuracy, risks and exceptions, obtain any required Clinical Director approval and ensure reports are submitted by agreed deadlines.Present regular performance and delivery updates at PCN meetings and provide clear feedback to member practices. Identify areas for improvement, quick wins and targeted support; work with practices where delivery or performance is below agreed expectations to understand barriers, agree practical actions and monitor progress.Manage the PCN ARRS budget and finance trackers, monitoring allocations, claims, expenditure, vacancies and forecast variances with federation finance colleagues; work within delegated authority and obtain Clinical Director approval for financial decisions or changes in line with agreed governance.Meet regularly with federation finance leads and the PCN Clinical Directors to review the PCN finance report, investigate discrepancies, agree actions and inform decisions on workforce and service investment.Work with federation finance colleagues and the PCN nominated payee to reconcile PCN income and expenditure, track committed funds, investigate payment discrepancies and provide financial assurance to the Clinical Directors and member practices.Retrieve and provide the monthly PCN statements from the Primary Care Support England (PCSE) portal to the appropriate federation finance leads and Clinical Directors, ensuring secure handling and follow-up of queries.Coordinate and submit PCN workforce returns and other ICB reports as agreed with the Clinical Directors, checking accuracy, approvals and deadlines.Support financial planning for budgets, reimbursements, contracts and business cases, including value for money and forecast implications.Ensure appropriate records, information governance, confidentiality, safeguarding escalation and audit arrangements are followed in conjunction with relevant clinical and organisational leads.Escalate complaints, incidents and significant service concerns promptly through the appropriate organisational and clinical routes, and support investigations and learning within the scope of the role.Partnerships and opportunitiesRepresent the PCN at agreed borough and system operational meetings and maintain effective relationships with the ICB, federation, acute and community providers, local authority, voluntary sector and patient representatives.Identify and propose new business development and funding opportunities for PCN development and growth.Develop proposals, business cases and funding bids under the Clinical Directors oversight; assess capacity, clinical governance, commercial and delivery implications before commitments are made.Interpret public health and population health data with clinical and analytical colleagues to identify needs, strengthen bids and target services and outreach; undertake training in relevant data systems as required.Build and strengthen relationships with public health, the local authority, NHS providers, voluntary and community organisations and patient groups to support PCN and neighbourhood programmes, quality improvement, outreach and partnership events.Build relationships with managers in neighbouring PCNs and attend relevant PCN Manager meetings where possible; share learning and work with peers on service development and delivery.Support meaningful patient and carer involvement and use feedback to improve reach and reduce unwarranted variation.Working relationships and scopeThe postholder works closely with the PCN Clinical Directors, member practice managers and clinical leads, Havering Health leadership and support functions, PCN staff, neighbouring PCNs and South Havering Neighbourhood partners. This is a practice-facing role requiring regular in-person attendance at PCN practices/meetings, team meetings and partner locations as directed by service needs. The PCN Operations Manager and Digital Facilitator leads assigned day-to-day digital and operational projects, systems and reporting; the PCN Manager sets priorities, provides line management and assurance, resolves escalations and directly manages agreed projects. Clinical decisions and professional supervision remain with the appropriate clinical leads.

Person Specification

Values

Essential

• Inclusive leadership, sound judgement, confidentiality and commitment to patient involvement and improvement

Qualifications

Essential

• Degree-level education or equivalent relevant management experience

Desirable

• Leadership, management, project management or quality improvement qualification

Knowledge and Skill

Essential

• Understanding of NHS primary care, PCN contracts, additional roles and governance, or ability to acquire this rapidly
• Ability to manage budgets and trackers, interpret finance and performance information, and meet reporting deadlines
• Strong written communication, stakeholder engagement, negotiation and practical problem solving
• Ability to interpret public health data and translate evidence into service proposals and bids
• Confident use of Microsoft Office and digital reporting tools; familiarity with EMIS or similar systems

Desirable

• Knowledge of neighbourhood or integrated care, long-term condition pathways and population health approaches
• Understanding of NHS strategy, health inequalities and the use of JSNA and population health data to plan local services

Experience

Essential

• Experience of line managing staff, supporting development and coordinating a multidisciplinary workforce
• Evidence of leading projects, service change, contract delivery and performance reporting

Desirable

• Experience managing PCN or NHS budgets, workforce returns, funding claims or financial reporting
• Experience developing business cases, bids, outreach or health and care partnership events

Person Specification Values Essential Inclusive leadership, sound judgement, confidentiality and commitment to patient involvement and improvement Qualifications Essential Degree-level education or equivalent relevant management experience Desirable Leadership, management, project management or quality improvement qualification Knowledge and Skill Essential Understanding of NHS primary care, PCN contracts, additional roles and governance, or ability to acquire this rapidly Ability to manage budgets and trackers, interpret finance and performance information, and meet reporting deadlines Strong written communication, stakeholder engagement, negotiation and practical problem solving Ability to interpret public health data and translate evidence into service proposals and bids Confident use of Microsoft Office and digital reporting tools; familiarity with EMIS or similar systems Desirable Knowledge of neighbourhood or integrated care, long-term condition pathways and population health approaches Understanding of NHS strategy, health inequalities and the use of JSNA and population health data to plan local services Experience Essential Experience of line managing staff, supporting development and coordinating a multidisciplinary workforce Evidence of leading projects, service change, contract delivery and performance reporting Desirable Experience managing PCN or NHS budgets, workforce returns, funding claims or financial reporting Experience developing business cases, bids, outreach or health and care partnership events

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Wood Lane Surgery

39 Wood Lane

HORNCHURCH

Essex

RM12 5HX

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Havering Health Ltd

Address

Wood Lane Surgery

39 Wood Lane

HORNCHURCH

Essex

RM12 5HX

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job summary

Are you motivated with excellent organisation and communication skills? Do you want to make a difference to support people to live longer and healthier lives? Do you have an interest in frailty?

Havering Liberty Primary Care Network is looking to appoint a Social Prescriber who has an interest in working with older individuals living with frailty or complex needs to live longer and healthier lives. The post holder will be part of an already established Social Prescribing team and will join our current Frailty Social Prescriber in supporting our PCN-Aligned Community Team (PACT), which consists of an Enhanced Nurse and Nursing Associate. PACT completes home visits to proactively undertake comprehensive geriatric assessments and LTC reviews, delivering high-quality, personalised and anticipatory care to promote rehabilitation and prevent deterioration. The Frailty Social Prescriber will build a strong understanding of the services available to support these patients and their carers holistically. They will work closely with the PCN multidisciplinary team, GP practices and voluntary, community and social enterprise organisations to meet the needs of patients, families and carers.

Main duties of the job

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Liberty PCNs five GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

The Frailty Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team (PACT). PACT serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care. The responsibility of the Frailty Social Prescriber is to develop an understanding of services that can support patients and carers from a holistic perspective.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

About us

We are a collaborative neighbourhood healthcare network of five General Practices serving the population with an extended multi-disciplinary team seeking to provide accessible, patient-centred, and high-quality primary care services that promote the health and well-being of our community and our workforce.

The PCN supports numerous innovative projects, looking to improve the health and well-being of our community, e.g. Social Prescriber projects supporting High Intensity Users, bereaved family/friends of recently deceased patients and identifying carers to complete welfare checks.

The Leadership Team of Havering Liberty PCN is headed by the Clinical Director. This team includes the Strategy and Transformation Manager and the PCN Operations Manager and Digital Facilitator working in collaboration with Leads for each practice within the PCN. The PCN receives support from Havering Health Ltd, its GP Federation, which employs the PCN workforce. The GP Federation plays a crucial role in providing innovative, high-quality, and responsible healthcare services to the residents of Havering.

Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Liberty PCNs five GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

The Frailty Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team (PACT). PACT serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care. The responsibility of the Frailty Social Prescriber is to develop an understanding of services that can support patients and carers from a holistic perspective.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

Training and support

The successful candidate will have excellent interpersonal and communication skills, strong organisational abilities, patience and empathy. They should have substantial experience as a social prescriber, having worked in health, social care, or the voluntary, community and social enterprise sector, with at least two years of direct engagement with individuals, families, or carers.

The post holder will be supported in their training and professional development by peer social prescribers, line manager and clinical supervisor. The post holder will be encouraged to attend any training courses that are relevant to the role.

Key Responsibilities

Service Delivery

Build a robust knowledge of health, social and third sector provision available within Havering and surrounding areas.

Promote social prescribing, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within Liberty PCN. Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on social prescribing matters.

Work proactively to develop strong links with all local agencies to encourage referrals, to recognise services requirements and enable confident approach to making referrals.

Work in partnership with all local agencies to raise awareness of social prescribing and demonstrate how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

Provide referring agencies with regular updates relating to social prescribing and include training for their staff to promote effective access to information and encourage appropriate referrals.

Work proactively in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Personalised Care and Support

Build relationships with patients, their families and carers. Meet people on a one-to-one basis, undertaking home visits where appropriate within organisations policies and procedures or consulting via the telephone giving people time to tell their stories and focus on what matters to me?

Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices.

Anticipate barriers to communication.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring.

Communicate effectively with patients, families and carers recognising the need for alternative communication methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

Work with individuals to co-produce a simple personalised support plan; based on the persons priorities, interests, values and motivations, including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Provide follow-up to ensure that they are happy, engaged, included and receiving good support.

Where required and as appropriate, refer patients back to other health professionals within the PCN.

General Tasks

Produce accurate records of patient contact, consistent with legislation, policies and procedures.

Work closely with GP practices within the PCN to ensure that social prescribing referral codes are input into the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team

Use healthcare technologies to optimise service delivery, patients access, and continuity of care

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Person Specification

Knowledge and Skill

Essential

• NHS Priorities and Issues
• Good working knowledge of Outlook, Word, Excel, Power point, Access
• Update and maintain efficient administration systems
• Maintain confidentiality/data protection
• Able to analyse systems to improve services
• Establish and maintain good working relationships
• Excellent interpersonal skills
• Team Player
• Clear communication skills including excellent writing, data entry and presentation skills
• Able to construct and deliver clear information/instructions to others
• Able to multi-task
• Able to work without supervision and use own initiative
• Organise and prioritise own workload
• English language competency sufficient to communicate effectively with all staff and clients
• Demonstrates attention to detail, accuracy and numeracy skills

Desirable

• Advanced level IT skills

Experience

Essential

• Working in the role of a social prescriber for a minimum of 2 years
• Working in a multi-professional team environment.
• Significant administrative experience
• Handling sensitive and confidential information

Desirable

• Working in an NHS environment
• Experience of using EMIS

Other

Essential

• Able to travel efficiently throughout the area of Havering Liberty PCN
• Commitment to continuing professional development

Desirable

• Standard driving skills and access to own vehicle for work purposes

Qualifications

Essential

• NVQ level 2 or Grade A-C equivalent standard of literacy and numeracy

Demonstration of PCN Values

Essential

• Patient centred care and health equity
• Sustainability and efficiency
• Collaboration and team working
• Quality and excellence
• Inclusivity and respect
• Accountability and integrity

Job summary

Havering Libety PCN Care Coordinator

Learning Disabilities and Unpaid Carers

Make a Real Difference to People's Lives

Havering Liberty Primary Care Network is seeking a compassionate, organised and proactive Care Coordinator to support people with learning disabilities and unpaid carers across our five member practices.

This is an exciting opportunity to play a key role in reducing health inequalities, improving access to healthcare and helping some of our most vulnerable patients receive the support they need. You will work closely with GP practices, community services, social care, voluntary sector organisations and carers' services to help individuals navigate complex systems and access the right support at the right time.

If you are passionate about improving outcomes, building relationships and delivering person-centred care, we would love to hear from you.

Main duties of the job

The Role

As a PCN Care Coordinator, you will:

Support people with learning disabilities and unpaid carers to access health, social care and community services.

Promote and support uptake of annual health checks and health action plans.

Help ensure reasonable adjustments and accessible communication are in place.

Coordinate follow-up actions and maintain accurate records.

Work closely with GP practices, social prescribers, community teams and voluntary sector partners.

Support identification and recording of people with learning disabilities and unpaid carers.

Contribute to service development, patient engagement and quality improvement initiatives.

Help improve patient experience and reduce health inequalities across the PCN.

About You

We are looking for someone who:

Has experience working in health care, social care, community services, customer services or a care coordination role.

Is highly organised and able to manage competing priorities.

Has excellent communication and interpersonal skills.

Can build trusting relationships with patients, carers and professionals.

Is confident using IT systems and maintaining accurate records.

Demonstrates empathy, patience and a commitment to inclusion.

Understands the importance of confidentiality, safeguarding and professional boundaries.

Is passionate about improving outcomes for people with learning disabilities and unpaid carers.

About us

Havering Liberty Primary Care Network

Havering Liberty Primary Care Network is a collaborative neighbourhood network comprising:

Hornchurch Healthcare

Maylands Healthcare

Avon Road Surgery

Haiderian Medical Centre

Cranham Village Surgery

Working together, we deliver innovative services designed to improve health outcomes, tackle inequalities and provide joined-up care for our local population.

Havering Liberty PCN is led by our Clinical Director and PCN Leadership Team who work together with the GP leads and their practice colleagues. The PCN is supported by its GP Federation, Havering Health Ltd, who are the employing body for the workforce of the network. The GP Federation supports the provision of innovative, high-quality and responsible health care services for Haverings residents.

Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

Job summary The PCN Care Coordinator will provide proactive, person-centred coordination and practical support for people with learning disabilities and for unpaid carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve identification, access, communication, continuity and follow-up, helping patients and carers navigate health, social care and community services. The role will support practices to deliver high-quality annual health checks and health action plans for people with learning disabilities, promote reasonable adjustments and accessible communication, and strengthen the identification and support of unpaid carers. The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and reduction of health inequalities. The post holder will work within agreed protocols and their level of competence. The role is non-clinical and does not replace clinical assessment, diagnosis or treatment. Key aims of the role Improve the identification and recording of people with learning disabilities and unpaid carers across PCN practices. Increase equitable access to timely, person-centred primary care, including annual health checks, health action plans and relevant preventative care. Help patients and carers understand, access and navigate appropriate health, social care, advocacy and voluntary sector support. Promote reasonable adjustments, accessible information and communication tailored to individual needs. Coordinate follow-up and agreed actions so that patients and carers experience joined-up support. Use data, patient and carer feedback and quality-improvement methods to identify gaps and improve services. Key duties and responsibilities 1. Support for people with learning disabilities Work with practices to identify patients on the learning disability register and support the validation and maintenance of accurate records in EMIS. Coordinate call and recall activity for annual health checks, using accessible and personalised methods of contact and following up non-response in line with agreed protocols. Support appointment booking, including longer appointments, appropriate timing, carer involvement, interpreter or communication support and other reasonable adjustments where required. Contact patients, families, carers or representatives, where appropriately authorised, to explain the purpose of annual health checks and help address practical barriers to attendance. Support practices to prepare for annual health checks by ensuring relevant information, templates and previous actions are available to the clinical team. After clinical review, help coordinate non-clinical actions arising from health action plans, referrals, screening, immunisation, medication reviews or wider wellbeing needs, as directed by an appropriate clinician. Maintain and communicate agreed reasonable-adjustment information so that patients do not have to repeat their needs unnecessarily, while respecting consent and confidentiality. Promote accessible information, including easy-read materials, and check understanding using clear, respectful communication. Escalate clinical, safeguarding, capacity, consent or welfare concerns promptly to the appropriate clinician or safeguarding lead. 2. Support for unpaid carers Work with practices and PCN colleagues to improve the proactive identification and accurate recording of unpaid carers, including young adult carers where appropriate. Support carers to access health checks, vaccinations, wellbeing support, social prescribing, contingency planning and other locally available services, in line with current pathways. Recognise that a person may be both a patient and an unpaid carer and ensure their own health and wellbeing needs are not overlooked. Support appropriate involvement of carers in a patients care while respecting the patients consent, capacity, privacy and right to confidentiality. Identify indicators of carer strain, isolation or breakdown of caring arrangements and escalate concerns through agreed practice and safeguarding processes. Maintain up-to-date information about local carers services and build effective working relationships with relevant organisation. 3. Care coordination and personalised support Act as a consistent, accessible point of contact for allocated patients and carers, within agreed role boundaries. Listen to what matters to the person, identify practical barriers and support agreed personalised care and support planning. Coordinate referrals, appointments and follow-up actions across primary care, community health, mental health, social care, advocacy and voluntary sector services. Support transitions between services and life stages where coordinated primary care input is required. Arrange and support multidisciplinary or multi-agency discussions, prepare information, record agreed actions and track completion. Encourage use of appropriate digital services while providing alternatives for people who are digitally excluded or need additional support. Provide information and signposting in an impartial way and support informed choice. 4. Practice and PCN administration Prepare reports, dashboards and updates for practices and the PCN, ensuring that information is accurate, proportionate and appropriately anonymised or aggregated. Support meetings through agenda preparation, coordination, minute taking and action tracking. Contribute to PCN communications, awareness campaigns and engagement activity relating to learning disabilities and unpaid carers. Support data-quality improvement related to PCN contracts, enhanced services and local priorities. 5. Partnership working and service development Build constructive working relationships with GP practice teams, PCN colleagues, community services, adult social care, carers organisations, advocacy services and voluntary and community sector partners. Help map referral routes and maintain an accurate directory of relevant local services. Seek and use patient and carer feedback to improve accessibility, experience and outcomes. Contribute to audits, quality-improvement activity, service evaluation and the development of new pathways or projects. Identify gaps, duplication, access barriers and health inequalities and raise these with the appropriate PCN lead. Work flexibly across PCN sites and provide reasonable cross-cover for other non-clinical PCN functions where compatible with the role. Collaborative working relationships People with learning disabilities, unpaid carers, families and authorised representatives PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator GPs, practice managers, nurses, healthcare assistants and administrative teams Social prescribers, care coordinators, pharmacists and other Additional Roles Reimbursement Scheme colleagues Community learning disability services, mental health services, social care, advocacy and safeguarding teams Local carers organisations, voluntary and community sector services and neighbourhood partners Professional boundaries, consent and safeguarding Work within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role. Follow organisational procedures relating to consent, mental capacity, best-interest decision-making, information sharing and involvement of carers or representatives. Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results. Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements. Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy. Education, learning and development Complete all organisational mandatory and statutory training required for the role. Complete role-specific learning in learning disability awareness, accessible communication, reasonable adjustments, autism awareness, safeguarding, consent and mental capacity, unpaid carer awareness and personalised care. Participate in induction, supervision, annual appraisal and the development of a personal development plan. Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues. Quality, information governance and confidentiality Contribute to clinical governance, audit, risk management, incident learning and quality-improvement activity within the scope of the role. Maintain complete, accurate and timely records and meet agreed deadlines for reporting and follow-up. Treat all information as confidential and comply with organisational information-governance policies. Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures. Share information only where there is a lawful basis, a legitimate need and appropriate authorisation. Health, safety, equality and inclusion Follow health and safety, infection prevention and control, lone-working, incident-reporting and risk-management procedures. Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors.

Person Specification

Knowledge and Skill

Essential

• Understanding of person-centred care,
• confidentiality, consent, safeguarding and
• professional boundaries.
• Awareness of health inequalities and
• common barriers experienced by people with
• learning disabilities and unpaid carers.
• Understanding of the importance of
• reasonable adjustments and accessible
• communication.
• Excellent verbal and written communication
• skills, with the ability to adapt
• communication to individual needs.
• Strong organisation, prioritisation, time
• management and follow-up skills.
• Ability to build trusting relationships while
• maintaining professional boundaries.
• Ability to handle sensitive conversations with
• empathy, patience and diplomacy.
• Ability to recognise risk or deterioration and
• escalate concerns appropriately.
• Ability to work independently within agreed
• protocols and contribute effectively to a
• team.
• Ability to collect, record and present
• information accurately.
• Proactive, flexible and solutions-focused
• approach.

Desirable

• Knowledge of annual health checks and
• health action plans for people with
• learning disabilities.
• Knowledge of local learning disability,
• carers, social care, advocacy and
• voluntary sector services.
• Awareness of mental capacity
• principles and information-sharing
• considerations.
• Experience producing accessible or
• easy-read information.
• Quality-improvement, audit or service
• evaluation skills.
• Experience engaging people who are
• less likely to access services.

Experience

Essential

• At least two years experience in health,
• social care, education, community services
• or another support role involving direct
• contact with people, families or carers, in a
• paid or voluntary capacity.
• Experience of working within a
• multidisciplinary or multi-agency
• environment.
• Experience of maintaining accurate records,
• coordinating activity and following up
• actions.
• Experience of supporting people who may be
• vulnerable or experience barriers to
• accessing services.

Desirable

• Experience in primary care or the NHS.
• Experience supporting people with
• learning disabilities and/or unpaid
• carers.
• Experience of call and recall, caseload
• administration or care navigation.
• Experience using EMIS or another
• clinical record system.

Other Requirements

Essential

• Able to travel efficiently between PCN
• practices and other local venues.
• Able to work flexibly in response to service
• needs, within contracted hours.

Desirable

• Ability to undertake occasional
• community or home visits in
• accordance with policy and risk
• assessment.

Demonstration of PCN Values

Essential

• Commitment to patient-centred care, health
• equity, dignity and respect.
• Inclusive and non-judgemental approach.
• Reliable, accountable and able to maintain
• confidentiality.
• Commitment to collaborative working and
• continuous improvement.

Qualifications

Essential

• Good standard of general education,
• including English and mathematics at GCSE
• grade C/4 or equivalent.
• Competent in Microsoft Outlook, Word and
• Excel and confident using digital systems.
• Willingness to complete mandatory and role
• specific training.

Desirable

• Care coordination or personalised care
• training recognised by the Personalised
• Care Institute.
• Training in learning disability
• awareness, autism, accessible
• communication, mental capacity or
• unpaid carer support.

Job summary

Golborne Canalside Health Centre is a small and friendly community-minded GP practice operating in an area of high health inequality. We work together to provide excellent NHS primary care services and to support our patient population through partnerships with community organisations, technological innovation, and training the next generation of GPs.

Golborne Canalside Health Centre is seeking a friendly, organised and motivated Part-Time Receptionist / Administrator to join our supportive GP practice team as we move into our bespoke new premises, from which we will run both NHS services and innovative, community -based projects.

As an integral part of our patient-focused environment, you'll play a pivotal role in ensuring seamless operations and exceptional care delivery. Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals. This includes providing front desk duties and conducting administrative duties, such as email management, appointment booking and making hospital referrals.

If you're organized, compassionate, and ready to make a difference, apply now.

Main duties of the job

This is a key front of house and administrative role, ideal for someone who enjoys working with people, can manage competing priorities, and takes pride in delivering excellent patient care. You will work closely with the wider practice team, providing vital support during the afternoon and early evening, and taking handover from the morning team to ensure continuity of service.

Providing a welcoming, professional and compassionate front desk service to patients and visitors

Checking patients in and managing waiting room flow

Handling incoming calls and face to face enquiries efficiently and courteously

Booking, amending and cancelling appointments in line with practice procedures

Supporting lunchtime reception cover

Responding to practice emails and routine patient queries

Processing referrals to secondary care / hospital services

Completing administrative tasks handed over by the morning team and seeing these through to completion

Liaising appropriately with GPs, clinicians and the wider practice team as required

Maintaining accurate patient records and data entry on the clinical system

Team working:

Working collaboratively as part of a close knit, supportive team

Contributing to team cohesion and smooth day to day practice operations

Managing workload responsibly and escalating issues where appropriate

Demonstrating flexibility and a proactive, problem-solving approach

Health and Safety:

Acting as a Fire Warden and First Aider (training will be provided)

About us

Golborne Canalside Health Centreis a vibrant and dynamic General Practice in West London North Kensington. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care. The Principal GP is also passionate in offering healthcare other than just clinical care, such as cooking classes for diabetics, to allow patients to be involved and responsible for their own health and wellbeing

The work ethic here is exemplary, with a focus on continuous learning and development. The team is committed to staying updated with the latest medical and technological advancements to deliver the best possible care to patients. Collaboration and open communication are key values, ensuring that everyone works together seamlessly to meet the diverse healthcare needs of our community.

In addition, we are a teaching Practice with a flow of not only medical students but newly qualified Drs undertaking their GP rotation.

Although we provide a rota with set hours, you will be required to work flexibly to change these hours if necessary to cover annual leave or sickness, (Monday to Friday, anytime between the hours of 8:00am to 6:30pm).

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3233-26-0002

Job locations

Golborne Canalside Health Centre

Kelso Cochrane House

175A Kensal Road

LONDON

W10 5DD

United Kingdom

Job description

Job responsibilities

ROLE OVERVIEW:

As an NHS GP Receptionist/Administrator, you will play a crucial role in the smooth operation of the Practice. Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.

KEY RESPONSIBILITIES:

1. Patient Reception and Triage:

a. Greet and welcome patients in a professional and friendly manner.

b. Register new patients, update existing records, and verify personal information.

c. Conduct initial assessments and record on daily triage.

2. Appointment Scheduling:

a. Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.

b. Utilize electronic scheduling systems to manage appointments and maintain an organized schedule.

3. Communication and Information Management:

a. Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.

b. Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.

4. Record Keeping and Data Entry:

a. Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.

b. Process paperwork related to patient registration, medical history updates, and prescription requests.

5. Administrative Support:

a. Provide general administrative support, including filing, photocopying, and managing correspondence.

6. Medical Supplies and Inventory Management:

a. Monitor and order office supplies, medical supplies, and equipment as needed.

b. Ensure that inventory levels are maintained and clinical trolleys are replenished.

7. Patient Advocacy and Support:

a. Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.

8. Adherence to Policies and Regulations:

a. Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.

Other related delegated duties considered appropriate to the post as directed.

The Receptionist / Administrator is responsible to the Practice Manager.

Contractual hours: 37.5 per week

Working times required: Monday - Friday 1030 - 1830

PERFORMANCE IS SATISFACTORY WHEN:

A. Reception Duties

To respond to enquiries in person or on the telephone in a friendly welcoming manner.

Ensure good customer service skills are utilized to portray an efficient and professional manner.

To manage all incoming calls, ensuring that each call is dealt with professionally and promptly, with tact and sensitivity.

To respond to calls within 5 rings and to ensure that the approved organizational style is adhered to.

To explain Practice arrangements and formal registration requirements to new patients and those seeking temporary treatment.

Provide information for online access.

Procedures and protocols are followed.

Services actively promoted and explained.

To make patient appointments and are not left waiting for unreasonable lengths of time without explanation.

Patients are kept informed of any delays.

To alert Doctors of any latecomers or extra patients following agreed procedures.

Appropriate information is communicated.

To ensure that the waiting area and reception are kept tidy at all times.

Regular checks made and actioned accordingly.

To alert Duty Doctor of emergencies that need to be seen.

Follow agreed procedure.

Occasional chaperoning of patients as required.

Training undertaken and policy followed.

B. Admin/Clerical Duties

To support clinicians and staff through the completion of tasks, fully utilizing IT skills.

To actively participate in clearing SystmOne tasks.

Tasks to be monitored daily, completed when appropriate or alerted to the PM for lack of response

Chase up of hospital appointments, letters and results

Recall for patients needing reviews/tests/vaccinations etc.

Full utilization and demonstration of competency of IT packages including SystmOne, MS-Outlook, NHS mail, MS Word, MS Teams, AccuRx texting etc.

To provide administrative support to the GPs as required.

To provide proactive and helpful support to clinicians providing Urgent Care as required.

To prepare repeat prescriptions as directed ensuring that requests are actioned within the agreed timeframe.

Prescriptions are prepared according to the agreed protocols.

To open and sort mail according to agreed procedures and timescales given.

Mail is sorted, scanned or distributed appropriately without undue delay.

To collect data and compile statistics as required.

To ensure the information is gathered accurately.

Security procedures are followed.

All actions taken are recorded on SystmOne, including confirmation details.

To carry out clerical and administrative duties as requested by GPs and PM.

Duties are carried out to standards given.

A Smartcard is used for all data entry.

To carry out all necessary electronic filing and maintenance of filing

To ensure correspondence, reports, results are filed in the correct patients records without due delay.

C. Competencies demonstrated

General Staff Duties All staff are expected to be reliable and trustworthy and to work as part of the Primary Health Care Team to ensure an efficient service is provided.

An efficient service is provided following Practices policies and procedures.

To undertake any training needed for the provision of an efficient service.

Proactively alert the Practice Manager of any training needs.

To participate in the Practice Quality Improvement programmes

Positive attitude to change and active participation in projects and attendance at meetings as required.

To attend and participate in regular team/staff meetings and training.

Attendance at relevant meetings/training is satisfactory.

All staff are expected to have an understanding, acceptance and adherence to the need for strict confidentiality in all matters relating to the Surgery Staff, patients or other contacts and to maintain confidentiality of all electronically stored personal data in line with the provisions of the Data Protection Act and the Practices Information Governance policy.

Only disclosable information is given. All information concerning patients and staff must be treated as strictly confidential at all times. Breaches of confidence will result in disciplinary action which may involve dismissal.

All staff are expected to be healthy and safety and security conscious, be aware of their responsibilities and to follow agreed procedures

To ensure that the organization of Reception & waiting area is tidy, clean, and minimizes risk to self and others.

Hazards or security issues within own authority to be put right promptly. Matters outside own authority to be accurately reported to the appropriate person without delay.

Staff should be aware of, practice and promote good infection control procedures.

All staff must ensure that waste produced within the Practice is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy.

To abide by the terms of the staff handbook and other practice policies and procedures.

Compliance in all areas of the handbook and Practice policies.

To undertake any other duties not within this Job description as reasonably required.

Duties not unreasonably refused.

Job description Job responsibilities ROLE OVERVIEW:As an NHS GP Receptionist/Administrator, you will play a crucial role in the smooth operation of the Practice. Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.KEY RESPONSIBILITIES:1. Patient Reception and Triage:a. Greet and welcome patients in a professional and friendly manner.b. Register new patients, update existing records, and verify personal information.c. Conduct initial assessments and record on daily triage.2. Appointment Scheduling:a. Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.b. Utilize electronic scheduling systems to manage appointments and maintain an organized schedule.3. Communication and Information Management:a. Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.b. Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.4. Record Keeping and Data Entry:a. Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.b. Process paperwork related to patient registration, medical history updates, and prescription requests.5. Administrative Support:a. Provide general administrative support, including filing, photocopying, and managing correspondence.6. Medical Supplies and Inventory Management:a. Monitor and order office supplies, medical supplies, and equipment as needed.b. Ensure that inventory levels are maintained and clinical trolleys are replenished.7. Patient Advocacy and Support:a. Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.8. Adherence to Policies and Regulations:a. Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.Other related delegated duties considered appropriate to the post as directed.The Receptionist / Administrator is responsible to the Practice Manager.Contractual hours: 37.5 per weekWorking times required: Monday - Friday 1030 - 1830PERFORMANCE IS SATISFACTORY WHEN:A. Reception DutiesTo respond to enquiries in person or on the telephone in a friendly welcoming manner.Ensure good customer service skills are utilized to portray an efficient and professional manner.To manage all incoming calls, ensuring that each call is dealt with professionally and promptly, with tact and sensitivity.To respond to calls within 5 rings and to ensure that the approved organizational style is adhered to.To explain Practice arrangements and formal registration requirements to new patients and those seeking temporary treatment.Provide information for online access.Procedures and protocols are followed.Services actively promoted and explained.To make patient appointments and are not left waiting for unreasonable lengths of time without explanation.Patients are kept informed of any delays.To alert Doctors of any latecomers or extra patients following agreed procedures.Appropriate information is communicated.To ensure that the waiting area and reception are kept tidy at all times.Regular checks made and actioned accordingly.To alert Duty Doctor of emergencies that need to be seen.Follow agreed procedure.Occasional chaperoning of patients as required.Training undertaken and policy followed.B. Admin/Clerical DutiesTo support clinicians and staff through the completion of tasks, fully utilizing IT skills.To actively participate in clearing SystmOne tasks.Tasks to be monitored daily, completed when appropriate or alerted to the PM for lack of responseChase up of hospital appointments, letters and resultsRecall for patients needing reviews/tests/vaccinations etc.Full utilization and demonstration of competency of IT packages including SystmOne, MS-Outlook, NHS mail, MS Word, MS Teams, AccuRx texting etc.To provide administrative support to the GPs as required.To provide proactive and helpful support to clinicians providing Urgent Care as required.To prepare repeat prescriptions as directed ensuring that requests are actioned within the agreed timeframe.Prescriptions are prepared according to the agreed protocols.To open and sort mail according to agreed procedures and timescales given.Mail is sorted, scanned or distributed appropriately without undue delay.To collect data and compile statistics as required.To ensure the information is gathered accurately.Security procedures are followed.All actions taken are recorded on SystmOne, including confirmation details.To carry out clerical and administrative duties as requested by GPs and PM.Duties are carried out to standards given.A Smartcard is used for all data entry.To carry out all necessary electronic filing and maintenance of filingTo ensure correspondence, reports, results are filed in the correct patients records without due delay.C. Competencies demonstratedGeneral Staff Duties All staff are expected to be reliable and trustworthy and to work as part of the Primary Health Care Team to ensure an efficient service is provided.An efficient service is provided following Practices policies and procedures.To undertake any training needed for the provision of an efficient service.Proactively alert the Practice Manager of any training needs.To participate in the Practice Quality Improvement programmesPositive attitude to change and active participation in projects and attendance at meetings as required.To attend and participate in regular team/staff meetings and training.Attendance at relevant meetings/training is satisfactory.All staff are expected to have an understanding, acceptance and adherence to the need for strict confidentiality in all matters relating to the Surgery Staff, patients or other contacts and to maintain confidentiality of all electronically stored personal data in line with the provisions of the Data Protection Act and the Practices Information Governance policy.Only disclosable information is given. All information concerning patients and staff must be treated as strictly confidential at all times. Breaches of confidence will result in disciplinary action which may involve dismissal.All staff are expected to be healthy and safety and security conscious, be aware of their responsibilities and to follow agreed proceduresTo ensure that the organization of Reception & waiting area is tidy, clean, and minimizes risk to self and others.Hazards or security issues within own authority to be put right promptly. Matters outside own authority to be accurately reported to the appropriate person without delay.Staff should be aware of, practice and promote good infection control procedures.All staff must ensure that waste produced within the Practice is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy.To abide by the terms of the staff handbook and other practice policies and procedures.Compliance in all areas of the handbook and Practice policies.To undertake any other duties not within this Job description as reasonably required.Duties not unreasonably refused.

Person Specification

Qualifications

Essential

• Five GCSEs grade 9 to 5 (A to C or equivalent) including English and Maths. Good general education. Literate and numerate.

Desirable

• Phlebotomy Vaccinator

Experience

Essential

• Excellent customer service and communication skills Friendly, calm and professional manner with patients and colleagues Strong organisational skills and attention to detail Ability to think on your feet, prioritise tasks and make sensible, logical decisions Confident IT user with an aptitude and willingness to learn new systems Reliable, responsible and able to work independently when required Positive team player with a flexible and supportive approach.

Desirable

• Experience working in a GP practice or NHS setting Experience using SystmOne (S1) or similar clinical systems.

Person Specification Qualifications Essential Five GCSEs grade 9 to 5 (A to C or equivalent) including English and Maths. Good general education. Literate and numerate. Desirable Phlebotomy Vaccinator Experience Essential Excellent customer service and communication skills Friendly, calm and professional manner with patients and colleagues Strong organisational skills and attention to detail Ability to think on your feet, prioritise tasks and make sensible, logical decisions Confident IT user with an aptitude and willingness to learn new systems Reliable, responsible and able to work independently when required Positive team player with a flexible and supportive approach. Desirable Experience working in a GP practice or NHS setting Experience using SystmOne (S1) or similar clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canalside Health Centre

Address

Golborne Canalside Health Centre

Kelso Cochrane House

175A Kensal Road

LONDON

W10 5DD

United Kingdom

Employer's website

https://www.canalsidehealth.co.uk (Opens in a new tab)

Employer details

Employer name

Canalside Health Centre

Address

Golborne Canalside Health Centre

Kelso Cochrane House

175A Kensal Road

LONDON

W10 5DD

United Kingdom

Employer's website

https://www.canalsidehealth.co.uk (Opens in a new tab)

Job summary

About the Role: We are ideally seeking someone to work 20-40 hours per week, ideally with experience in chronic disease management.

Main duties of the job

Key Responsibilities:

• Cervical cytology
• Management of chronic diseases
• Delivering care in line with local and national guidelines
• Familiarity with QOF targets and documentation
• Working within the framework of Locally Commissioned Services and Direct Enhanced Services
• Participation in regular clinical and practice meetings

About us

Buxted Medical Centre, incorporating our East Hoathly and Manor Oak (Horam) branches, is a welcoming and forward-thinking practice based in a purpose-built facility in the heart of the Sussex countryside. As a GP Training Practice and proud member of the Greater Wealden PCN, we are committed to delivering exceptional care in a supportive and collaborative environment.

We are a busy, friendly, and expanding three-partner practice, currently caring for a population of approximately 15,500 patients across our dispensing sites. To support our growing services, we are looking to recruit a dedicated Practice Nurseto join our experienced clinical team, working flexibly across our sites.

Job description

Job responsibilities

The following are the core responsibilities of the practice nurse. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Develop, implement and embed health promotion and well-being programmes

b. Implement and evaluate individual treatment plans for chronic disease patients

c. Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects on patients health

d. Provide routine nursing care to patients as required in accordance with clinical-based evidence, NICE and the NSF

e. Request pathology services as necessary

f. Process pathology results as required

g. Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

h. Maintain accurate clinical records in conjunction with extant legislation

i. Ensure read codes are used effectively

j. Maintain chronic disease registers

k. Chaperone patients where necessary

l. Assist GPs with minor surgery when required

m. Prioritise health issues and intervene appropriately

n. Support the team in dealing with clinical emergencies

o. Recognise, assess and refer patients presenting with mental health needs

p. Implement vaccination programmes for adults and children

q. Support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice)

r. Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

s. Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)

t. Support the clinical team with all safeguarding matters, in accordance with local and national policies

u. Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

v. Deliver opportunistic health promotion where appropriate

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of working as a practice nurse
• Experience of chronic disease management

Qualifications

Essential

• Registered Nurse

Desirable

• Postgraduate diploma or degree (Primary Care)

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Don Valley Healthcare are looking for a Practice Nurse to join our team. We are looking for a Practice Nurse who can actively contribute to both high quality patient care and ongoing development of the role.

Main duties of the job

This role will be suitable for a qualified Nurse or an experienced Practice Nurse to work as part of the present clinical team providing medical care to the patients over our 2 sites.

Our current team consists of 1ACP Trainee 1 Practice Nurse 1 NA 2 HCA's and a phlebotomist.

Working hours are negotiable upon succession.

About us

The Practice has a patient list size of approximately 13,000 patients over 2 sites in Bentley and Sprotbrough. We have 8 GP partners and 5 salaried GPs'

We are a training Practice for Doctors, Nurses and Medical Students as well as research ready.

The nursing and GP team have an extremely good work ethic and work/help each other out were needed to provide support to help run a healthy practice.

Please not: Planned interview date is Thursday 5th November 2026

Job description

Job responsibilities

Assist in and perform routine tasks related to patient care as directed by GPs, training and development were required to achieve below:

• Cytology
• Contraception
• Wound care / ulcer care/Doppler
• Travel Vaccinations
• ECGs
• Asthma/Peak Flow Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunizations/Childhood immunisations
• Assisting GPs with minor surgery and coil fittings
• Requesting pathology tests, for example urine culture, swabs
• Diabetes or Coronary Heart Disease.
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate
• Other tasks will include
• Maintaining and cleaning equipment used by the nurses and GPs
• Chaperoning and assisting patients who are being examined by another clinician.
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Ordering of Health Promotion Literature
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise the partners of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.
• On occasion there may be a requirement to undertake home visits
• Any other delegated duties appropriate to the post

Person Specification

Experience

Essential

• Experience of working as part of a multi-professional team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working as a practice nurse within General Practice
• Practical experience of computerised clinical systems

Skills

Essential

• Good organisational skills
• Excellent communication skills (written & Oral)
• Ability to pay attention to detail
• Ability to deal with crises, interruptions and assess the urgency of some conditions
• Time management and the ability to work to clinic times/other deadlines
• Excellent patient care skills

Desirable

• Cytology
• Chronic Disease Management
• Wound care
• Childhood Immunisations
• Spirometry
• Dressings and treatment follow up

Qualifications

Essential

• Good standard of Education
• 1st level registered Nurse with current NMC registration
• Can provided evidence of continuous professional development

Desirable

• Educated to degree level or equivalent
• Certificate/Diploma in chronic disease areas
• CPR/Anaphylaxis training undertaken in the last 12 months

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Band 2 Administrator for HUB 10

Hull Royal InfirmaryPart Time

Have you ever thought about working for the NHS?

Behind every appointment, every clinic, every patient seen - there is someone who made it happen.

Our Administrators are the unseen heroes of patient care.They support teams, coordinate workloads, and ensure clinics and departments run safely and efficiently. They are trusted, reliable and central to the smooth delivery of care.

Working within fast-paced and supportive teams, you will take on additional responsibility, helping to oversee processes, support colleagues and ensure patients receive the best possible experience.

The reassuring voice on the phone. The calm presence supporting patients in what can often be their most worrying moments. Without them, patients don't get seen. Services don't run. Care doesn't flow.

You don't need previous NHS experience - we can teach you the systems. What we can't teach is compassion, professionalism and the ability to care about getting things right for patients. That's what we're looking for.

Main duties of the job

What you'll bring:

• A caring and compassionate approach
• Confidence communicating with patients and the public
• Good organisational skills and attention to detail
• Basic IT skills (typing, email, data entry, use of computer systems)
• The ability to work as part of a close-knit team
• Calmness in a sometimes fast-paced environment

What you'll gain:

• The chance to make a real difference every single day
• Full and part-time opportunities with flexible working options
• One of the best pension schemes available
• Generous annual leave entitlement - because you work hard and deserve proper time off
• Structured training and ongoing support
• Genuine career progression - many of our senior leaders began in administrative roles

Patient care is at the heart of everything we do, and our administrative teams are central to making that care possible. If you are organised, compassionate, and want a role where your work truly matters, we would love to hear from you.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• Good keyboard skills
• NVQ Level 2 in administration

Desirable

• Previous Administration experience

Knowledge, Training & Experience

Essential

• Experience of providing a service to patients or customers
• Experience of using electronic systems
• Experience of Microsoft Office products

Desirable

• Understanding of the clinical administration pathway

Communication and Interpersonal Skills

Essential

• Team working
• Good organisational skills
• Ability to prioritise own workload
• Knowledge of, and adherence to, General Data Protection Regulations 2018
• Ability to communicate effectively using a variety of media
• Proactive and able to work on own initiative

Desirable

• Knowledge of Trust Access Policy

Special Attributes and Other Requirements

Essential

• Professionalism
• Caring
• Honest
• Accountable
• Responsible Attitude
• Interested in personal development.

Desirable

• Wiliness to travel to other trust sites

Job summary

We are looking for an experienced receptionist to join our very busy medical reception team based on the outskirts of Bradford. The position is part time, 26.25 hours per week, worked Monday to Friday inclusive, working on a rolling rota of mornings and afternoons. The role incorporates dealing with all callers via the telephone, making appointments with the appropriate clinician, the preparation of repeat prescriptions and dealing with Doctors tasks. We use job specific software but full training is given in all aspect of the role.

Main duties of the job

The successful candidate will be expected to take part in all reception activities once trained, we are looking for someone with previous GP surgery experience but this is not essential as we are very happy to give full training to the right candidate.

If you have high volume telephone experience and can stay calm under pressure, are able to prioritise work and still keep your head and sense of humour, we would love to meet you.

About us

Our team of 35 multidisciplinary professionals work very closely together to ensure a harmonious health service to our local patient population of over 10k people.

It is a very busy surgery, covering general health care along with specialist services such as physiotherapy and ultrasound screening.

We have a very generous leave allowance and our remuneration is negotiable dependent upon experience.

Job description

Job responsibilities

KEY ROLE - RECEPTION AND ADMINISTRATION DUTIES

Receives and assists patients and visitors, directing to others as appropriate. Handles all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team. Redirects enquiries to appropriate members of staff as necessary.

Explains practice arrangements to new patients wishing to register and to those seeking temporary cover and ensures all procedures are completed.

Makes, cancels and rearranges appointments in accordance with the practice appointment system.

Receives and records requests for advice calls and home visits.

Actions and records requests for ambulances/hospital transport.

Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol.

Receives specimens from patients following Health and Safety guidelines, ensures that they are passed to the appropriate clinician.

Acts as a chaperone for patients as required.

Being aware of the practice complaints procedure and directs patients as appropriate.

Prepares outgoing post and arranges posting as necessary.

Ensures accurate recording and handover to other colleagues of information relating to incomplete tasks.

Liaise with practice administration team regarding urgent and private appointments, plus arrange transport and liaise closely with Community Matrons, District Nursing and Social Services

Action practice notes on a daily basis, which may involve the contacting of patients, hospitals or other service providers by telephone, sms, letter or email.

Contact patients due for recall e.g. follow-up for vaccinations, smears etc.

Participation in reception rotas and give cover to the administration team as and when required

Person Specification

Qualifications

Essential

• Minimum GCSE grade A to C in English and Maths
• Experience of dealing with the general public

Desirable

• Previous GP surgery experience or similar,
• Previous use of SystmOne or similar,
• Call centre experience,
• Current DBS check

Job summary

We are looking for an organised, proactive and motivated Band 3 Instrument Co-ordinator to join our Theatre Team in Worcester Royal Hospital. In this key role, you will help ensure that the right surgical instruments are available when needed, supporting the safe, efficient and effective delivery of patient care.

The role will work across a wide range of surgical specialities, with a particular focus on Trauma and Orthopaedics, responding to the needs of the service. Working closely with theatre teams, Sterile Services and Procurement, you will co-ordinate instrument requirements, resolve issues promptly and help minimise delays to theatre lists.

This is an excellent opportunity for someone who thrives in a busy environment, has a strong eye for detail and is keen to develop their knowledge and experience of surgical instrumentation. You will play an important role in supporting the smooth running of our theatres and ensuring our clinical teams have the equipment they need to deliver high-quality patient care.

Main duties of the job

Responsible for the co-ordination and management of surgical instruments and implants across theatres countywide. This includes tracking, ordering, and replacing instruments, as well as co-ordinating their transportation between sites.

The role involves liaising with sterile services, surgical teams, and external company representatives to ensure instrument sets are complete, functional, available on time, and compliant with infection control requirements.

Key responsibilities also include maintaining accurate inventory and repair records, identifying missing or damaged instruments, managing loan requests for instruments and implants, and ensuring timely delivery and return. The role supports theatre efficiency by preventing instrument-related delays and ensuring staff have the correct equipment for each procedure.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job description

Job responsibilities

Job Purpose: The Instrument Coordinator will ensure the efficient management, maintenance, and availability of surgical instruments across the theatre department. The role focuses on supporting theatre teams to deliver safe, effective patient care by ensuring instruments are available, complete, and in good working order. This includes liaising with sterile services, procurement, and clinical staff to minimise delays and improve theatre efficiency.

Risk Assessment:

This role involves manual handling tasks like lifting heavy instrument trays, with some risk of exposure to biohazardous materials. The post may require standing for long periods and repetitive movements. Occasionally, there may be pressure to meet urgent demands, and some computer work is required for records and inventory management.

Key Duties:

Act as the designated point of contact for all instrument-related queries in theatres countywide.

Manage the tracking, ordering, and maintenance of surgical instruments and prostheses.

Coordinate the cross-site transportation of instruments and implants as required.

Liaise with company representatives

Work closely with sterile services to ensure instrument sets are complete, functional, and available as required.

Maintain accurate records of instrument sets, repairs, and replacements.

Collaborate with theatre staff to understand specific instrument requirements for different procedures.

Ensure timely replacement or repair of damaged or faulty instruments to avoid disruption to theatre schedules.

Assist in maintaining and enhancing the existing inventory system for tracking instruments to ensure accuracy and efficiency.

Ensure instruments are correctly stored, maintained, and compliant with infection control protocols.

Support theatre staff by identifying missing or damaged instruments pre- and post-surgery.

Oversee and coordinate all loan requests for surgical instruments and implants, ensuring timely ordering, delivery, and return.

Training and Development:

Assist with basic guidance and support to staff in correct handling, care, and usage of surgical instruments.

Attend training as required to maintain knowledge of instrument handling, storage and decontamination.

Communication and Collaboration:

Liaise with sterile services to manage stock levels and ensure continuity of service.

Escalate concerns to senior staff regarding shortages, damage, or instrument delays.

Quality and Safety:

Ensure compliance with infection prevention and control procedures.

Contribute to audits of instrument quality and availability.

Report any identified issues to senior staff for further investigation.

Professional Skills:

Strong communication skills to liaise effectively with colleagues, suppliers, and external teams.

Ability to follow protocols and procedures with precision to ensure patient safety.

Time management skills to prioritise multiple tasks efficiently.

Teamwork and collaboration skills to support a smooth workflow in a busy theatre environment.

Problem-solving skills to identify and report issues promptly, ensuring minimal disruption to services.

General Duties:

Maintain a clean and organised workspace in line with infection control protocols.

Support stock management by unpacking, checking, and storing instrument trays, prosthesis and related equipment.

Adhere to Trust policies, procedures, and standards at all times.

Participate in team meetings, contributing to service improvements where possible.

Undertake any other duties appropriate to the role as directed by senior staff.

Person Specification

Personal Qualities

Essential

• Ability to prioritise tasks and manage time effectively.
• Problem-solving skills.
• Flexible and adaptable to meet service needs.

Desirable

• Willingness to undertake further professional development in theatre services.

Other Job Requirements

Essential

• Commitment to maintaining patient safety and high standards of care.
• Willingness to work flexible hours to meet service needs.
• Adhere to infection prevention and control protocols.
• Maintain mandatory training relevant to the role.
• Standard Clauses
• A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
• All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and Barring lists.

Qualifications

Essential

• NVQ Level 2 in Health or equivalent experience in a healthcare environment.
• Evidence of relevant training or willingness to undertake further development.

Desirable

• NVQ Level 3 in Health or related field.
• Training in infection control procedures or decontamination processes.

Skills/ Knowledge

Essential

• Basic knowledge of surgical instruments and theatre equipment.
• Awareness of safe handling, storage, and disposal of clinical equipment.
• Good organisational skills with attention to detail.
• Basic IT skills including data entry.
• Ability to maintain accurate records and documentation.

Desirable

• Awareness of decontamination processes for surgical instruments.
• Knowledge of stock rotation
• Understanding of inventory management systems.
• Budget awareness.

Experience

Essential

• Experience working in a healthcare environment, preferably within theatres or sterile services.
• Experience in managing stock, equipment, or inventory.

Desirable

• Previous experience working directly with surgical instruments and theatre teams.
• Experience in audits or stock control.

Job summary

An opportunity to join a bright and dynamic Critical Care department where you will be mentored and supported to flourish in your career where many opportunities are available across a major tertiary working in one of the largest Trusts in England.

Manchester University Foundation Trust represents an exciting opportunity to work within a leading Trust that provides a wide range of tertiary specialties in medicine and surgery. A consultant in Intensive Care Medicine will have the opportunity to work within a dynamic department that leads in quality clinical care. Candidates with complementary specialty training will have the opportunity to accommodate a complementary specialty in job plan.

Desirable experiences would include experience in different hospitals / departments where opportunities to develop leadership and management experience have been fully utilised. Evidence of team working is essential.

Main duties of the job

An exciting opportunity has emerged for a high quality candidate to join the critical care team as a Consultant in Intensive Care Medicine

Manchester University NHS Foundation Trust (MFT) was formed on 1st October 2017 following the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM).

The Trust comprises of Manchester Royal Infirmary, Manchester Royal Eye Hospital, University Dental Hospital of Manchester, St Mary's Hospital for Women, The Royal Manchester Children's Hospital, Trafford General Hospital, Wythenshawe Hospital, Altrincham Hospital and Withington Community Hospital.

MFT is in partnership with the Manchester Academic Health Science Centre (MAHSC) which provides patients and clinicians with rapid access to the latest discoveries, and improving the quality and effectiveness of patient care.

Through extensive local, national and global collaborations, MAHSC is becoming a major biomedical and health hub, providing clinical and research leadership and helping healthcare organisations to reap the benefits of research and innovation to drive improvements in care.

Manchester University Hospitals NHS Foundation Trust is a major UK teaching hospital with an exceptionally strong academic and research base.

About us

Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe - a great place to progress your career.

With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrow's healthcare; where clinical excellence, innovation, and your career will thrive.

Details

Date posted

05 October 2026

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

£113,565 to £150,569 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

349-CSS-8251746-RL4

Job locations

Wythenshawe Hospital

Manchester

M23 9LT

United Kingdom

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Attainments

Essential

• Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent.
• Fully registered medical practitioner with licence to practice on the GMC Specialist Register

Desirable

• Fellowship of the Faculty of Intensive Care Medicine or Equivalent

Training

Essential

• Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months

Desirable

• MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation)

Professional Interests and Experience

Essential

• Experience of general critical care casemix.
• Experience of tertiary management of complex critical care patients.

Desirable

• Evidence of the use of audit in changing practice.
• Knowledge of up to date literature

Management and Administration

Essential

• Ability to manage & lead a team.
• Some experience of departmental management

Desirable

• Evidence of postgraduate management training.

Teaching and Research

Essential

• Interest in undergraduate & postgraduate teaching.
• Experience in teaching postgraduates clinical & procedural skills.

Desirable

• Postgraduate training in medical education
• Evidence of delivery of research.

Domicile

Essential

• Able to travel to and from hospital site including out of hours

Personal Attributes

Essential

• Multidisciplinary team experience.
• Enquiring, critical approach to problems.
• Commitment to continuing medical education
• Good communication skills, ability to work well as part of a team

Desirable

• Willingness to undertake additional responsibilities at local, regional levels

Person Specification Attainments Essential Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent. Fully registered medical practitioner with licence to practice on the GMC Specialist Register Desirable Fellowship of the Faculty of Intensive Care Medicine or Equivalent Training Essential Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months Desirable MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation) Professional Interests and Experience Essential Experience of general critical care casemix. Experience of tertiary management of complex critical care patients. Desirable Evidence of the use of audit in changing practice. Knowledge of up to date literature Management and Administration Essential Ability to manage & lead a team. Some experience of departmental management Desirable Evidence of postgraduate management training. Teaching and Research Essential Interest in undergraduate & postgraduate teaching. Experience in teaching postgraduates clinical & procedural skills. Desirable Postgraduate training in medical education Evidence of delivery of research. Domicile Essential Able to travel to and from hospital site including out of hours Personal Attributes Essential Multidisciplinary team experience. Enquiring, critical approach to problems. Commitment to continuing medical education Good communication skills, ability to work well as part of a team Desirable Willingness to undertake additional responsibilities at local, regional levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital

Manchester

M23 9LT

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital

Manchester

M23 9LT

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job summary

Shore Medical is seeking an Associate GP to join our primary care team, providing high-quality medical care to our patients.

The post holder will provide a full range of GP services, including face-to-face and telephone consultations, home visits, care navigation, clinical assessment, diagnosis, treatment, prescribing and appropriate referral. They will manage a varied caseload, including patients with undifferentiated and complex health needs, while supporting health promotion, screening and disease management.

We are looking for a GP who is committed to delivering safe, evidence-based and patient-centred care, working collaboratively with the wider practice team and contributing to clinical governance, audit, quality improvement and the ongoing development of primary care services.

Main duties of the job

Provide comprehensive GP services, including face-to-face and telephone consultations, home visits and care navigation.

Assess, diagnose and manage patients with a wide range of acute, chronic and undifferentiated health needs.

Prescribe safely, develop care plans and refer patients to appropriate services when required.

Provide senior clinical leadership, taking ownership of urgent operational issues and deputising for GP Partners when required.

Support, mentor and advise clinical and administrative staff, contribute to audit and quality improvement, and support the development of new models of care.

About us

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice

We offer

• Competitive salary
• Friendly and supportive working environment
• Continuous CPD
• NHS Pension Scheme with Life Insurance
• Free parking at most of the sites
• Cycle to work scheme
• Refer a Friend scheme
• Summer & Christmas parties

Job description

Job responsibilities

Clinical Responsibilities

• Provide a full range of medical services as defined in the core GMS contract and additional enhanced services where appropriate for an agreed list of 300 patients per clinical session worked annually.
• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion. Undertaking care navigation and visiting GP sessions.
• To record clear and contemporaneous computer-based consultation notes to agreed standards using System One.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Additional Duties of an Associate GP

• The Associate GP role is designed to act as a higher-level practitioner within the organisation, taking ownership of urgent operational issues and deputising for partners when necessary. This will be demonstrated in the contribution of support, mentorship and advice to all clinical and administrative staff.
• Taking responsibility for oversight and delivery of the care provisions at all times.
• Identifying and exploring new models of care and facilitating their practical development and delivery.

Please refer to the full Job Description for a comprehensive overview of the role and responsibilities.

Person Specification

Experience

Essential

• Worked within a UK GP Practice Working in Primary Care in an area with significant health problems
• EPS prescribing

Qualifications

Essential

• QUALIFICATIONS GMC Registered MBBS or equivalent medical degree MRCGP Inclusion on the Performers List
• MPS/MDUS/MDDUS membership
• Enhanced DBS Check

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

An opportunity to join the bright and dynamic Wythenshawe Adult Intensive Critical Care Unit and MFT Anesthesia department (site of work to be confirmed) where you will be mentored and supported to flourish in your career where many opportunities are available across a major tertiary working in one of the largest Trusts in England.

Manchester University Foundation Trust represents an exciting opportunity to work within a leading Trust that provides a wide range of tertiary specialties in medicine and surgery. A consultant in Intensive Care Medicine will have the opportunity to work within a dynamic department that leads in quality clinical care. Candidates with complementary specialty training will have the opportunity to accommodate a complementary specialty in job plan.

Desirable experiences would include experience in different hospitals / departments where opportunities to develop leadership and management experience have been fully utilised. Evidence of team working is essential.

Main duties of the job

An exciting opportunity has emerged for a high quality candidate to join the critical care team as a Locum Consultant in Anaesthesia and Intensive Care Medicine

Manchester University NHS Foundation Trust (MFT) was formed on 1st October 2017 following the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM).

The Trust comprises of Manchester Royal Infirmary, Manchester Royal Eye Hospital, University Dental Hospital of Manchester, St Mary's Hospital for Women, The Royal Manchester Children's Hospital, Trafford General Hospital, Wythenshawe Hospital, Altrincham Hospital and Withington Community Hospital.

MFT is in partnership with the Manchester Academic Health Science Centre (MAHSC) which provides patients and clinicians with rapid access to the latest discoveries, and improving the quality and effectiveness of patient care.

Through extensive local, national and global collaborations, MAHSC is becoming a major biomedical and health hub, providing clinical and research leadership and helping healthcare organisations to reap the benefits of research and innovation to drive improvements in care.

Manchester University Hospitals NHS Foundation Trust is a major UK teaching hospital with an exceptionally strong academic and research base.

About us

Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe - a great place to progress your career.

With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrow's healthcare; where clinical excellence, innovation, and your career will thrive.

Details

Date posted

05 October 2026

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

£113,565 to £150,569 a year per annum, prirata

Contract

Permanent

Working pattern

Full-time

Reference number

349-CSS-8252967-RL4

Job locations

Wythenshawe Hospital

Southmoor Road

Manchester

M23 9LT

United Kingdom

Job description

Job responsibilities

Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe a great place to progress your career.

With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrows healthcare; where clinical excellence, innovation, and your career will thrive.

Job description Job responsibilities Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe a great place to progress your career. With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrows healthcare; where clinical excellence, innovation, and your career will thrive.

Person Specification

Attainments

Essential

• Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent.
• Fully registered medical practitioner with licence to practice on the GMC Specialist Register
• Fellowship of the Faculty of Intensive Care Medicine.

Training

Essential

• Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months

Desirable

• MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation)

Professional Interests and Experience

Essential

• Experience of general critical care casemix.
• Experience of tertiary management of complex critical care patients.

Desirable

• Evidence of the use of audit in changing practice.
• Knowledge of up to date literature

Management and Administration

Essential

• Ability to manage & lead a team.
• Some experience of departmental management

Desirable

• Evidence of postgraduate management training.

Teaching and Research

Essential

• Interest in undergraduate & postgraduate teaching.
• Experience in teaching postgraduates clinical & procedural skills.

Desirable

• Postgraduate training in medical education
• Evidence of delivery of research.

Domicile

Essential

• Able to travel to and from hospital site including out of hours

Personal Attributes

Essential

• Multidisciplinary team experience.
• Enquiring, critical approach to problems.
• Commitment to continuing medical education
• Good communication skills, ability to work well as part of a team

Desirable

• Willingness to undertake additional responsibilities at local, regional levels

Person Specification Attainments Essential Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent. Fully registered medical practitioner with licence to practice on the GMC Specialist Register Fellowship of the Faculty of Intensive Care Medicine. Training Essential Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months Desirable MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation) Professional Interests and Experience Essential Experience of general critical care casemix. Experience of tertiary management of complex critical care patients. Desirable Evidence of the use of audit in changing practice. Knowledge of up to date literature Management and Administration Essential Ability to manage & lead a team. Some experience of departmental management Desirable Evidence of postgraduate management training. Teaching and Research Essential Interest in undergraduate & postgraduate teaching. Experience in teaching postgraduates clinical & procedural skills. Desirable Postgraduate training in medical education Evidence of delivery of research. Domicile Essential Able to travel to and from hospital site including out of hours Personal Attributes Essential Multidisciplinary team experience. Enquiring, critical approach to problems. Commitment to continuing medical education Good communication skills, ability to work well as part of a team Desirable Willingness to undertake additional responsibilities at local, regional levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital

Southmoor Road

Manchester

M23 9LT

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital

Southmoor Road

Manchester

M23 9LT

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job summary

To support the Medical Secretary with administrative work related to NHS referrals and tasks.

You will be well organised with knowledge of medical terminology.

Main duties of the job

The successful applicant will have excellent communication and organisational skills and have a broad range of administration and secretarial experience, being able to work with initiative and sometimes under pressure. The post-holder will work as part of a dynamic team supporting the Medical secretary, GP Partners, salaried GPs and Practice Manager.

About us

Eastview Surgery is a friendly, patient-focused GP practice committed to delivering high-quality healthcare services to our local community. We pride ourselves on providing compassionate care, fostering strong relationships with our patients.

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral

b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Manage all enquiries in an effective manner

d. Process calling letters as requested

e. Scan documentation and attach scanned documents to patients healthcare records

f. Accurately input and code SNOMED CT data on the clinical IT system

g. Process referrals using the electronic referral system (ERS)

h. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

j. Manage all administrative queries as necessary

k. Conduct clinical system searches as requested

l. Support all clinical staff with general administrative tasks as requested

1. Maintain a clean, tidy, effective working area at all times

n. Be an integral part of the general practice team

o. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

p. Undertake all mandatory training and induction programmes

q. Contribute to and embrace the spectrum of clinical governance

r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
• Typing qualification, i.e., OCR or RSA Diploma

Desirable

• NVQ Level 2 in Health and Social Care
• Level 3 in Medical Terminology

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Understanding of clinical coding
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Good organisational skills
• Clinical IT system user skills and the ability to record accurate notes
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children

Desirable

• Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of using EMIS web (clinical system)

Desirable

• Experience of working in a healthcare setting as a medical secretary

Job summary

An opportunity to join a bright and dynamic Critical Care department where you will be mentored and supported to flourish in your career where many opportunities are available across a major tertiary working in one of the largest Trusts in England.

Manchester University Foundation Trust represents an exciting opportunity to work within a leading Trust that provides a wide range of tertiary specialties in medicine and surgery. A consultant in Intensive Care Medicine will have the opportunity to work within a dynamic department that leads in quality clinical care. Candidates with complementary specialty training will have the opportunity to accommodate a complementary specialty in job plan.

Desirable experiences would include experience in different hospitals / departments where opportunities to develop leadership and management experience have been fully utilised. Evidence of team working is essential.

Main duties of the job

An exciting opportunity has emerged for a high quality candidate to join the critical care team as a Consultant in Intensive Care Medicine

Manchester University NHS Foundation Trust (MFT) was formed on 1st October 2017 following the merger of Central Manchester University Hospitals NHS Foundation Trust (CMFT) and University Hospital of South Manchester NHS Foundation Trust (UHSM).

The Trust comprises of Manchester Royal Infirmary, Manchester Royal Eye Hospital, University Dental Hospital of Manchester, St Mary's Hospital for Women, The Royal Manchester Children's Hospital, Trafford General Hospital, Wythenshawe Hospital, Altrincham Hospital and Withington Community Hospital.

MFT is in partnership with the Manchester Academic Health Science Centre (MAHSC) which provides patients and clinicians with rapid access to the latest discoveries, and improving the quality and effectiveness of patient care.

Through extensive local, national and global collaborations, MAHSC is becoming a major biomedical and health hub, providing clinical and research leadership and helping healthcare organisations to reap the benefits of research and innovation to drive improvements in care.

Manchester University Hospitals NHS Foundation Trust is a major UK teaching hospital with an exceptionally strong academic and research base.

About us

Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe - a great place to progress your career.

With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrow's healthcare; where clinical excellence, innovation, and your career will thrive.

Details

Date posted

05 October 2026

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

£113,565 to £150,569 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

349-CSS-8256794-RL4

Job locations

North Manchester General Hospital

Delaunays Rd

Manchester

M8 5RB

United Kingdom

Job description

Job responsibilities

Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe a great place to progress your career.

With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrows healthcare; where clinical excellence, innovation, and your career will thrive.

Job description Job responsibilities Manchester University NHS Foundation Trust (MFT) is a leading centre of clinical excellence, renowned for pioneering patient care, advanced medical research, and a collaborative multi-speciality environment. We are the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe a great place to progress your career. With over 30,000 employees, a turnover exceeding £3 billion, and 10 hospital and community services, join our team to help us deliver outstanding healthcare to our diverse communities.We offer an engaging and supportive environment, with access to state-of-the-art facilities and cutting-edge technology. Research and Innovation are at the heart of our work, offering opportunities to lead research that shapes the future of medicine, working alongside experts, advancing clinical practice, and improving patient outcomes.At MFT, we foster a culture where every colleague is valued and empowered to thrive. Your expertise is recognised, your ambitions are supported, and your impact is felt at every level. Whether you want to develop your clinical skills, pursue research interests, or seek leadership opportunities, MFT provides the ideal environment to achieve your medical or professional aspirations.If you are dedicated to driving clinical innovation and delivering compassionate patient care, join us to shape tomorrows healthcare; where clinical excellence, innovation, and your career will thrive.

Person Specification

Attainments

Essential

• Fellowship of the Faculty of Intensive Care Medicine.
• Fully registered medical practitioner with licence to practice
• Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent.

Training

Essential

• Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months

Desirable

• MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation)

Professional Interests and Experience

Essential

• Experience of general critical care casemix.
• Experience of tertiary management of complex critical care patients.

Desirable

• Evidence of the use of audit in changing practice.
• Knowledge of up to date literature

Management and Administration

Essential

• Ability to manage & lead a team.
• Some experience of departmental management

Desirable

• Evidence of postgraduate management training.

Teaching and Research

Essential

• Interest in undergraduate & postgraduate teaching.
• Experience in teaching postgraduates clinical & procedural skills.

Desirable

• Postgraduate training in medical education
• Evidence of delivery of research.

Domicile

Essential

• Able to travel to and from hospital site including out of hours

Personal Attributes

Essential

• Multidisciplinary team experience.
• Enquiring, critical approach to problems.
• Commitment to continuing medical education
• Good communication skills, ability to work well as part of a team

Desirable

• Willingness to undertake additional responsibilities at local, regional levels

Person Specification Attainments Essential Fellowship of the Faculty of Intensive Care Medicine. Fully registered medical practitioner with licence to practice Fellowship or membership of the Royal College of Anaesthetists/ Physicians/Emergency Medicine or equivalent. Training Essential Eligible to be included on the GMC Specialist Register with a CCT or equivalent Certificate of Eligibility for CESR in ICM or within 6 months Desirable MRCP/FRCEM/EDIC Extended complementary skills (e.g. Echo, USS accreditation) Professional Interests and Experience Essential Experience of general critical care casemix. Experience of tertiary management of complex critical care patients. Desirable Evidence of the use of audit in changing practice. Knowledge of up to date literature Management and Administration Essential Ability to manage & lead a team. Some experience of departmental management Desirable Evidence of postgraduate management training. Teaching and Research Essential Interest in undergraduate & postgraduate teaching. Experience in teaching postgraduates clinical & procedural skills. Desirable Postgraduate training in medical education Evidence of delivery of research. Domicile Essential Able to travel to and from hospital site including out of hours Personal Attributes Essential Multidisciplinary team experience. Enquiring, critical approach to problems. Commitment to continuing medical education Good communication skills, ability to work well as part of a team Desirable Willingness to undertake additional responsibilities at local, regional levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

North Manchester General Hospital

Delaunays Rd

Manchester

M8 5RB

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

North Manchester General Hospital

Delaunays Rd

Manchester

M8 5RB

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

If your unfaltering dedication to quality is something you are very proud of and you constantly strive to do things better for your patients we have just the role for you. If you are an innovative individual who would like to support a world class service and contribute to the planning and development of anaesthesia we would like to hear from you. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life. To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team, or call 07753313395. We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.

Main duties of the job

Barlborough is an Orthopaedic and Spinal Surgery Hospital. You will be required to provide anaesthetic services to support elective orthopaedics and spinal surgery. You will be part of a state of the art anaesthetic team delivering cutting edge anaesthetic techniques to allow patients to be discharged on the same day after knee and hip replacement surgery. Experienced in providing pre and post-operative assessment of patients, your role will include providing good quality written information to the patients GP. As a key member of the centres team you will be working closely with our team of Consultants across a wide range of specialisms and the hospitals Medical Director, and local Leadership Team. Furthermore, you will be a key contributor to the development of Clinical Quality Standards and participate in our audit and clinical governance programme.

About us

With a current registration with the GMCs specialist register of anaesthetics youll have several years experience, at least 2 of which are within the UK. You are committed to your own continuing medical education and professional development. We will also support you to ensure ongoing medical competence through participation in the annual revalidation and reaccreditation schemes of the GMC and the Royal College of Anaesthetists. As well as providing mandatory training through our excellent in house education programme. We could even give you the opportunity to develop into a specialist role of your interest. Everything we do is focused on providing a high standard of safe and effective patient care. When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, well support you. If you just want to stay in your role, thats fine too. Well help you be the best you can be. #LI-RS1

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

If your unfaltering dedication to quality is something you are very proud of and you constantly strive to do things better for your patients we have just the role for you. If you are an innovative individual who would like to support a world class service and contribute to the planning and development of anaesthesia we would like to hear from you. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life. To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team, or call 07753313395. We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.

Person Specification

Qualifications

Essential

• click apply to view full job description

Desirable

• click apply to view full job description

Experience

Essential

• click apply to view full job description

Desirable

• click apply to view full job description

Additional Criteria

Essential

• click apply to view full job description

Desirable

• click apply to view full job description

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

The suitable candidate should feel comfortable working independently as well as alongside our multi-disciplinary medical team. The role will include pro-rata involvement with the duty doctor triage rota working alongside another duty doctor at the opposite practice site. We expect our team to always act within your professional boundaries, providing appropriate care for patients from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. You will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The ideal candidate will demonstrate critical thinking in the clinical decision-making process.

They will possess the necessary skills, knowledge and behaviour by promoting and protecting the interests of service users and carers, communicating appropriately and effectively, working within the limits of your knowledge and skills, refer & delegate appropriately, respect confidentiality, manage risk, report concerns about safety, be honest and trustworthy and keep records of your work.

We are looking for someone to work 6 to 8 sessions.

Main duties of the job

• Provide high-quality patient care
• Conduct surgery, telephone consultations and triage appointments.
• Conduct home visits when necessary
• Liaise with colleagues and external providers to ensure seamless care
• Investigate and refer patients appropriately, in line with guidance and local pathways
• Review results and correspondence promptly
• Provide cover for colleagues when required
• Collect and review data for audit and QOF purposes
• Maintain excellent communication with patients and carers
• Attend clinical, governance, and educational meetings
• Work collaboratively and effectively within the team
• Manage your own workload and resources effectively
• Attend required training events and feedback sessions
• Report and follow up on significant incidents.

About us

The Vicarage Lane Surgery, a patient-centred practice dedicated to providing exceptional healthcare to our community. With a proud registration of over 10,000 patients, we are committed to ensuring that everyone who visits us receives the highest standard of care.

Our Team

At The Vicarage Lane Surgery, we boast a fully equipped clinical team consisting of:

Doctors: Our experienced physicians are dedicated to providing comprehensive primary care, ensuring that each patient receives personalised attention and tailored treatment plans.

Nurses: Our skilled nursing staff play a vital role in patient care, offering support, education, and clinical services to enhance the overall health of our patients.

Healthcare Assistants: These essential team members assist in various clinical tasks and provide compassionate support to patients during their visits.

Social Prescribers: Our social prescribers are here to connect patients with community resources, helping to address social determinants of health and promoting overall well-being.

First Contact Physio: Our physiotherapists provide expert assessment and treatment for musculoskeletal conditions, ensuring patients receive immediate care.

Administrative Team: Behind the scenes, our large and supportive administrative team works diligently to ensure the smooth operation of the practice, managing appointments, records, and patient inquiries with efficiency and empathy.

We pride ourselves on being a friendly practice that puts patients first.

Job description

Job responsibilities

Job Summary: We are looking for a quality driven and motivated GP with energy and positivity a good sense of humour to join our friendly practice team for 6 to 8 sessions a week. Our practice list size is 10,000 patients and we good support with ANP, Clinical pharmacist and many more. The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation when appropriate
• Be on the NHSE medical performers list

Experience

Essential

• A good understanding and experience of chronic disease management and primary prevention & screening services.
• Ability to take responsibility for your own career development, learning and performance and are responsible for ensuring that all your mandatory training is in date.
• Awareness of and compliance with all relevant practice policies and guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment to life-long learning and audit to ensure evidence-based best practice.
• Excellent inter-personal and communication skills in a confidential manner

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

The Thoracic Service is looking to recruit a dynamic, committed and patient focused individual to support the delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfil a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative is required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative an clinical teams. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis. Previous applicants need not apply.

Main duties of the job

To provide an effective and efficient booking service

To be the first point of contact for patient calls.

Principle Accountabilities:

• Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust.
• Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules.
• Managing patient enquiries and directing calls to the appropriate team members.
• Supporting the management and maintenance of clinic templates as a key operational function.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortic surgery.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Job description

Job responsibilities

JOB SUMMARY

To provide an effective and efficient Thoracic booking service

To be the first point of contact for patient calls

PRINCIPAL ACCOUNTABILITIES

• Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust.
• Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules.
• Managing patient enquiries and directing calls to the appropriate team members.
• Supporting the management and maintenance of clinic templates as a key operational function.

ORGANISATIONAL

Patient Experience

• Delivering a timely and efficient outpatient appointment service, meeting established Thoracic KPIs.
• Communicating inpatient appointment details promptly in line with agreed KPIs.
• Handling patient enquiries professionally and efficiently.
• Upholding patient confidentiality at all times.

Team Working

• Collaborating with the Thoracic Team to ensure referrals are processed promptly, professionally, and in line with agreed KPIs.
• Coordinating cover during periods of leave or sickness.
• Supporting colleagues to deliver an efficient and effective administrative service to both patients and Thoracic Surgeons.

Communication

• Interacting with patients and their relatives by telephone, responding to queries in a caring, sensitive, and reassuring manner, using initiative to resolve issues and escalating when necessary.
• Providing relevant information to the management team and proactively escalating any concerns as appropriate.
• Communicating effectively with GPs and other external agencies.
• Sharing information with staff in other departments as required.
• Escalating issues to management when appropriate.

Policy & Service Development

Being aware of and adhering to administrative procedures and protocols relevant to the post.

Observing the provisions of and adhering to all Trust policies and procedures

Providing comments on, implement and adhere to administrative procedures and protocols.

Data Management

• Recording all information as required on PAS including amendments
• Using Outpatient Waiting List functionality on PAS and the Thoracic Waiting List spreadsheet.

QUALITY

Training

• Attending mandatory training in accordance with Trust policy
• Participating in in-house training and updating of skills as required
• Demonstrating on going learning and development related to the role

GENERAL STATEMENTS

• Attending team meetings where required

• Maintaining confidentiality and abide by the Data Protection Act.
• Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
• Ensuring completion of timely PDR/Appraisal process with designated line manager
• Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times
• Undertaking any other duties which are deemed appropriate to the band

Person Specification

Qualifications

Essential

• GCSE English OR equivalent

Skills

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Able to work on own initiative

Desirable

• Excellent organisational and time management skills
• Problem solving

Experience

Essential

• Microsoft Word
• Conversant with appointment booking /administrative practice
• Medical terminology
• Previous office experience
• Working in a team
• Maintaining confidentiality

Desirable

• PAS Waiting list management
• Patient pathway management
• Previous NHS experience
• Advanced keyboard skills

Values and Behaviours

Essential

• Upholds the Trust's values and culture

Job summary

This is an exciting opportunity for the successful candidate to develop administration support for our team of cardiac physiologists delivering the implantable cardiac device follow up services.

We are seeking a dynamic motivated individual to coordinate all admin aspects of thedevice follow up service, supporting patients with home monitors, reviewing messages, triaging, and signposting any urgent messages to the relevant cardiac physiologist.

Main duties of the job

The postholder will arrange any extra/ urgent appointments as required and refer patients to the Cardiologist virtual device support clinic. They will also be responsible for planning and managing of multidisciplinary meetings.

The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems. LHCH embraces innovative working, and efficient solutions will be embraced. They will carry out secretarial and administration duties within the directorate when required

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Job description

Job responsibilities

See full job description attached containing all relevant duties and responsibilities.

Person spec also attached detailing minimum essential criteria

Person Specification

Qualifications and Education

Essential

• 5 GCSE's or equivalent, Grade C or above. Must include English and Maths

Desirable

• EDCL or equivalent IT user qualification

Knowledge and Experience

Essential

• PAS
• Microsoft Office
• Conversant with secretarial procedures /administrative practice
• Medical terminology
• Previous NHS admin experience
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality
• Waiting list management
• Audio typing

Skills & Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Able to work on own initiative
• Excellent organisational and time management skills

Desirable

• Problem solving
• Experience working with databases

Values & Behaviours

Essential

• Flexible
• Positive approach to work
• Professional attitude to work, diplomatic and calm under pressure
• Ability to work flexibly and adapt to changes in work circumstances
• Reliable and self - motivated
• Able to work on own initiative and as part of a team
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).