Job summary

An exciting part time (15 hours) opportunity has arisen for a First Contact Mental Health Practitioner to work within primary care within the Filey & Scarborough Healthier Communities Network.

After the successful introduction of our initial first contact mental health practitioner's, we aspire to expand the service with a further innovative offer.

In this attractive, flexible, role the post holder has opportunity of working within general practice with the benefit of bank holidays!

This role is fundamental to the development of inclusive & integrated mental health services.

NMC Mental Health Nurses, Social Workers (England), HCPC Occupational Therapist encouraged to apply.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, due to the part time hours the starting salary for this role would not meet the required salary threshold for this post to be eligible for sponsorship under the Health and Care (Skilled Worker) visa. Health and Care Worker visa

Not open to previous applications

Main duties of the job

The successful post-holder will work in partnership with practice colleagues in joining an ambitious locality network that is committed to developing a strong, caring, and compassionate multidisciplinary workforce.

As a valued team member, you will develop close working relationships with all our friendly Clinical staff. Your role will involve offering specialist mental health advice and providing clinical care for people with a range of mental health needs, ensuring that those with mental illness do not fall between gaps in services.

You will also contribute to safe and effective transitions in care between Adult Mental Health services, where appropriate. You will improve access by being a ' first contact mental health worker', undertaking triage, assessments, brief interventions, and reviews, with clinical supervision provided by a B7 Mental Health Practitioner. You will contribute to networking and navigation expertise, enabling access to a range of appropriate mental health support across the community system.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job summary

Post: 0.28WTE Band 8A Practitioner Psychologist (Clinical/Counselling/Health) in Heart/Lung Transplant - Maternity leave cover

We are looking for a highly motivated and enthusiastic HCPC registered practitioner psychologist to work as part of our Transplant Psychology team. You will be delivering high quality psychological care for the patients of the Heart / Lung Transplant Unit, Wythenshawe Hospital. This will involve direct clinical work with inpatients in cardiothoracic critical care and our transplant Jim Quick ward. The outpatient aspects of the role will include virtual and in person clinics. The role will also involve indirect work, offering consultation to the multidisciplinary surgery team. Supervision from will be provided from a Consultant Clinical Psychologist, as well as peer supervision with a fellow 8A Clinical Psychologist.

We welcome interest from candidates who are soon to qualify/recently qualified. If successful, they would be appointed at Band 7 and supported to develop towards Band 8a.

Main duties of the job

The post holder will join an established psychology service within Transplant Surgery where they will provide high quality and evidence-based psychological care at Wythenshawe Hospital (MFT). They will aim to support the ongoing improvement of psychological care provided for (adult) patients, families and carers, under the care of the Transplant Surgery MDT. The post holder will carry an appropriate clinical caseload, as well as offering expert consultation and teaching/training/supervision to other members of the wider Multidisciplinary team working in Transplant Surgery.

You will have the opportunity to get involved with relevant projects e.g. groups/training etc. Opportunities to participate in service development will be available, as well as ensuring key performance targets are achieved.

The post holder will be expected to be ward based for at least half of the working week, as a core member of the Transplant surgery multi-disciplinary team.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job summary

This role is for a qualified and experienced Healthcare assistant (HCA)

The role is for 16 hours per week on Mondays and Fridays.

The successful applicant will see patients within their own clinics at our GP Practice in Headingley, Leeds LS6 2AF

Main duties of the job

The role will include the following :

- Administrative HCA duties including maintaining accurate records and safety checking to ensure patients requiring ACR and repeat bloods are contacted and booked in for appointments incuding follow ups.

-- To undertake all duties in line with the training and instruction given by the practice nurses and general practitioners and undertake allocated tasks to agreed protocols.

-urinalysis,phlebotomy and preperation of specimens for investigation by the pathology laboratory

Administering B12 injections

Home visits

Undertaking Health checks for patients with long term conditions

Measuring and recording following physiological measurements in routine preparations :

blood pressure/pulse rate and rhythm/height and weight body mass index/venepuncture/ ECG/ basic wound care/blood sugar readings/ assistance at coil clinics

- Support to the Clinical Team

- Collection of clinical waste, ensuring appropriate storage prior to disposal

- On-going cleaning and sterilisation of clinical equipment and working surfaces.

Experience:- Previous HCA experience in a healthcare setting .- Knowledge of medical terminology and basic medical procedures- Strong communication and interpersonal skills- Ability to work well in a team environment- Compassionate and empathetic nature- Attention to detail and strong organisational skills

About us

We are a 3 partner GP Practice situated in Headingley. Our Practice list size is approx 11,800.

Excellent Patient care is at the heart of all that we do and we pride ourselves on adhering to our patients needs and providing the best possible care.

Job summary

We are currently looking for a Salaried GP to work 5 sessions per week. Days of work Tuesday AM & PM, Wednesday AM OR PM, Thursday AM & PM - Duty GP.

We are looking for a GP with excellent communication and teamworking skills to integrate into our practice of around 8600 patients.

Our team is made up of 2 Clinical Partners, 1 Business Partner, 4 Salaried GP's, 1 ANP, 2 Practice Nurses, 2 HCA's and 12 admin staff.

The practice meets regularly and prides itself on having a friendly, relaxed and supportive working environment for everyone involved. We encourage all staff to develop professionally and support this through in-house learning and external courses.

Main duties of the job

SessionsThe BMA Handbook states that The Model Contract states a ful time Salaried GP works 37.5hrs per week. This is calculated to be 9 nominal sessions each being 4hr 10mins

Number of Sessions Worked 5 sessions per week which equates to 21hrs per week.

Annual Leave Annual leave is calculated using the calculation agreed in the BMA handbook. Number of Contracted Hours Worked x 0.8 equals Number of Days Leave per Year.

TuesdaySession One: 9.00am 12.30pm. Booked Clinic, usually 2 Pre-bookable, 8 Book on the Day appointments, 4 telephone calls with 2 GP Bookable should you wish to see the patient face to face

Session Two 2.00pm 5.30pm. Booked Clinic, usually 2 x Pre-bookable, 11 Book on the Day, 2 Telephone Calls

Share of daily paperwork/administrative/clinical tasks both NHS and Private.

Wednesday1 session either AM or PM Only To be discussed

Share of daily paperwork/administrative/clinical tasks both NHS and Private.

Thursday DUTY GP

Session One 9.00am 12.00am. Booked Clinic usually 6 x e-consult and Protected Home Visits

Session Two 1.30pm 6.30pm. Booked Clinic usually 6 x Book on The Day Appointments, 4 Emergency Only Appointments & 3 PM Only Book by Duty GP Only.

Share of daily paperwork/administrative/clinical tasks both NHS and Private.

About us

Riverside Surgery is one of the oldest established practices on the Wirral. It is a two-storey, purpose-built detached property.

We cover a wide practice area, which means that our patients have differing socio-economic profiles and widely differing health care needs.

Riverside Surgery is a training practice looking after Foundation Year 2 GP's all the way through to ST3's.

The Riverside Surgery teams prides themselves on excellent communication, being a friendly, relaxed and supportive team to all.

Job summary

This is an exciting opportunity to join Second Street Surgery. The role of the Reception Care Navigator is to ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Care Navigator will be based in Second Street Surgery and will act as the first point of call for patients; receiving and directing them to the most appropriate care and services and answering their enquiries. Experience is preferred but not essential as training can be given to the right candidate

Interviews will take place on Thursday 29th October

Main duties of the job

The ideal candidate will have excellent communication, listening and interpersonal skills and be able to handle difficult situations professionally and calmly.

They will be expected to work closely with their colleagues and clinicians so they should be a good team player and be able to prioritise a wide range of clerical and administration duties in a busy environment. Good typing, IT skills and experience using EMIS Web would be beneficial.

The successful applicant will be supported with full training on all aspects of this role. The main duties will include:

Greeting patients and visitors in a friendly, professional manner

Answering telephone calls and booking appointments

Managing and updating patient records accurately

Handling patient enquiries and signposting appropriately

Supporting clinicians and the wider administrative team

Summarising patient records

Registrations

About us

You will be part of a welcoming and supportive team that works closely together to ensure patients feel cared for and valued. We have a positive, friendly atmosphere where everyone helps one another and takes pride in their work. Our strong work ethic is built on teamwork, reliability, and a shared commitment to providing the best possible service for our patients

Job summary

The Health Records Clerk is responsible for the accurate, complete and timely availability of patient records and documentation within the Electronic Document Management Systems as part of the patient clinical record.

The role involves being responsible for document retrieval, preparation, scanning, indexing and quality assurance processes in line with departmental procedures including the use of the EDMS, PAS and EMIS systems, along with a number of other systems and IT processes.

Main duties of the job

Working as a member of the Health Records Scanning Bureau, the post holder will be responsible for retrieval, transportation, archiving, preparation, indexing, scanning, sorting, handling and quality assurance of health records, supporting the digitisation of paper-based records into the Trust Electronic Document Management Systems (EDMS), Hyland Onbase and EMIS in line with departmental procedures.

The role is vital to support service users regarding health records related processes including medical staff, nursing staff, allied health professionals, medical secretaries, administrators and external agencies. Document preparation and manual scanning includes frequently being seated whilst completing these tasks.All post holders are to be involved in and adaptable to future changes in the scope and location of their role, supporting health records processes and being receptive to change as the Trust EPR and EDMS solutions develop and mature over time, in particular supporting processes that are compliant with BS10008 scanning standards.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-144-26

Job locations

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Job description

Job responsibilities

Locate (using software such as CD View, Dip, Restore and PAS) request, obtain and make available case notes from main library and Off-Site Storage locations as required to be scanned into EDMS. Communicate with Apogee to arrange the return of critical care charts.

Receive, sort and send internal/external post forwarding to relevant team/ward as appropriate. This includes returning, tracking and ensuring the delivery of case notes to other trusts via post.

Liaise effectively with all disciplines of staff and other staff to ensure efficient lines of communication are maintained at all times.

Answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate Team.

Participate and contribute to departmental meetings and feedback discussions.

Minimize hazards and report any identifiable hazards to Line Manager. Adhere to all safe systems of work applicable to the work area.

Report any information related incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed.

Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost-effective service is provided.

Prepare documentation for scanning in line with departmental procedures, ensuring the records that are required are scanned into the EDMS, including utilisation of PAS to produce indexing barcodes.

Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record.

Collect and transport paper records requiring scanning or archive from all areas of the organisation as required.

Undertake photocopying, filing or other administrative tasks when required.

Ensure that lifting and handling guidelines are adhered to and comply with all Health and Safety requirements. Carry out regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Issues, faults or damages must be reported immediately.

Use trolleys safely in all areas of the hospital for the daily collection and transportation of health records from Wards and other departments.

Undertake any other duties required by manager appropriate to the Grade and relevant to the role, being flexible to the needs of the service to support effective delivery of service and support future changes of the health records service.

Governance & Quality

Maintain the health records department, documentation prepping and document sorting areas ensuring confidentiality, security, integrity and availability of health records at all times.

Ensure all requests for disclosure of information are directed to the Information Governance Team.

Ensure all movements of case notes are appropriately and accurately tracked on PAS.

Achieve a high standard of data quality when entering data into PAS or other departmental data capture processes e.g. activity logs, quality assurance logs.

Receive and sort loose paper filing in preparation to be filed within case notes or scanned into the EDMS, ensuring documentation is scanned to appropriate visit ID.

Maintain accurate and up to date records of work completed daily to ensure departmental KPIs and service level agreements can be monitored.

Undertake quality assurance processes to ensure documentation scanned into EDMS is indexed correctly and legible ensuring any deficiencies or issues are documented and rectified in a timely manner.

Champion and comply with the Records Management, Information Governance and Data Quality Policies.

Review the daily report from EDMS Scanning Tracking Location, and identify the correct process needed to ensure patients records are ordered/located.

Ensure compliance with manual handling including health and safety requirements to maintain sufficient space within the health records department including archiving of records and boxes to off-site storage.

Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, become familiar with the changes.

Job description Job responsibilities Locate (using software such as CD View, Dip, Restore and PAS) request, obtain and make available case notes from main library and Off-Site Storage locations as required to be scanned into EDMS. Communicate with Apogee to arrange the return of critical care charts. Receive, sort and send internal/external post forwarding to relevant team/ward as appropriate. This includes returning, tracking and ensuring the delivery of case notes to other trusts via post. Liaise effectively with all disciplines of staff and other staff to ensure efficient lines of communication are maintained at all times. Answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate Team. Participate and contribute to departmental meetings and feedback discussions. Minimize hazards and report any identifiable hazards to Line Manager. Adhere to all safe systems of work applicable to the work area. Report any information related incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed. Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost-effective service is provided. Prepare documentation for scanning in line with departmental procedures, ensuring the records that are required are scanned into the EDMS, including utilisation of PAS to produce indexing barcodes. Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record. Collect and transport paper records requiring scanning or archive from all areas of the organisation as required. Undertake photocopying, filing or other administrative tasks when required. Ensure that lifting and handling guidelines are adhered to and comply with all Health and Safety requirements. Carry out regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Issues, faults or damages must be reported immediately. Use trolleys safely in all areas of the hospital for the daily collection and transportation of health records from Wards and other departments. Undertake any other duties required by manager appropriate to the Grade and relevant to the role, being flexible to the needs of the service to support effective delivery of service and support future changes of the health records service. Governance & Quality Maintain the health records department, documentation prepping and document sorting areas ensuring confidentiality, security, integrity and availability of health records at all times. Ensure all requests for disclosure of information are directed to the Information Governance Team. Ensure all movements of case notes are appropriately and accurately tracked on PAS. Achieve a high standard of data quality when entering data into PAS or other departmental data capture processes e.g. activity logs, quality assurance logs. Receive and sort loose paper filing in preparation to be filed within case notes or scanned into the EDMS, ensuring documentation is scanned to appropriate visit ID. Maintain accurate and up to date records of work completed daily to ensure departmental KPIs and service level agreements can be monitored. Undertake quality assurance processes to ensure documentation scanned into EDMS is indexed correctly and legible ensuring any deficiencies or issues are documented and rectified in a timely manner. Champion and comply with the Records Management, Information Governance and Data Quality Policies. Review the daily report from EDMS Scanning Tracking Location, and identify the correct process needed to ensure patients records are ordered/located. Ensure compliance with manual handling including health and safety requirements to maintain sufficient space within the health records department including archiving of records and boxes to off-site storage. Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, become familiar with the changes.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at levels A-C or equivalent
• ECDL or evidence of IT training

Desirable

• Registration with and/or working towards records management or legislative qualification e.g. ISEB DPA, IHRIM, UKCHIP, BCS, Records Management Society etc.

Experience

Essential

• Experience working in a hospital or NHS environment
• Clerical experience and able to undertake duties including filing, photocopying, data entry, faxing and email etc
• Experience of working with members of the public/patients

Desirable

• Experience of handling and using case notes/health records
• Previous experience of using a PAS system
• Previous experience or knowledge using EDMS, EPR or other document management software

Knowledge

Essential

• Knowledge of health records processes or systems (retrieval, filing, indexing, scanning, quality assurance etc)

Desirable

• Awareness of legislation, standards and guidelines relating to records and information management

Skills

Essential

• Excellent communication skills, both verbal and non-verbal when dealing with patients, clinicians, internal and external agencies

Person Specification Qualifications Essential Educated to GCSE standard with 4 GCSE's at levels A-C or equivalent ECDL or evidence of IT training Desirable Registration with and/or working towards records management or legislative qualification e.g. ISEB DPA, IHRIM, UKCHIP, BCS, Records Management Society etc. Experience Essential Experience working in a hospital or NHS environment Clerical experience and able to undertake duties including filing, photocopying, data entry, faxing and email etc Experience of working with members of the public/patients Desirable Experience of handling and using case notes/health records Previous experience of using a PAS system Previous experience or knowledge using EDMS, EPR or other document management software Knowledge Essential Knowledge of health records processes or systems (retrieval, filing, indexing, scanning, quality assurance etc) Desirable Awareness of legislation, standards and guidelines relating to records and information management Skills Essential Excellent communication skills, both verbal and non-verbal when dealing with patients, clinicians, internal and external agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

**Previous applicants need not apply.**

This busy, friendly, Radiology Department has a vacancy for a Senior Radiology Assistant. The post is a rotational role through all LUHFT sites including Aintree University Hospital, Royal Liverpool Hospital and Broadgreen Hospital.

This is an exciting post, requiring multi-disciplinary team working with Radiographers, Sonographers, Radiologists and our clerical teams. It will involve caring for a wide range of patients and providing assistance with radiology-based procedures and examinations.

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

The main working hours for this job are:

Monday - Friday 0830 - 1700.

Scope for further weekend, evening and bank holiday working is also expected.

Previous NHS health care experience is an advantage, together with NVQ Level 2 or equivalent in a health care based area is required.

Main duties of the job

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

Please refer to the attached job description for full job role details.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-DTC-133-26-B

Job locations

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Job description

Job responsibilities

• To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being.
• To assist in undressing and redressing of patients.
• To assist patients to use toilet facilities as appropriate.
• To assist patients on and off ultrasound table before and after procedures.
• To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate.
• To collect, collate and file patient documentations as required.
• To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system.
• Setting up and assisting with Interventional procedures as required.

Job description Job responsibilities To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being. To assist in undressing and redressing of patients. To assist patients to use toilet facilities as appropriate. To assist patients on and off ultrasound table before and after procedures. To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate. To collect, collate and file patient documentations as required. To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system. Setting up and assisting with Interventional procedures as required.

Person Specification

Qualifications

Essential

• NVQ level 3 (or equivalent) in Healthcare

Knowledge

Essential

• An understanding of direct patient care
• An understanding of patient confidentiality

Skills

Essential

• Ability to communicate in a variety of settings with patients and staff of varying levels of understanding
• Basic computer skills
• Ability to undertake training to meet the competencies required for this role

Person Specification Qualifications Essential NVQ level 3 (or equivalent) in Healthcare Knowledge Essential An understanding of direct patient care An understanding of patient confidentiality Skills Essential Ability to communicate in a variety of settings with patients and staff of varying levels of understanding Basic computer skills Ability to undertake training to meet the competencies required for this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Working within a busy Patient Advice and Liaison Service Team, you will support patients/carers and relatives to raise concerns, complaints and enquiries, ensuring that they are offered a satisfactory resolution as a result of the action taken. You will treat all patients, carers and relatives with empathy, compassion and consideration.

Main duties of the job

• To provide a high-class customer focused service to patients and visitors. The post holder fulfils the role of Patient Advice and Liaison Assistant, sign posting patients and visitors and ensuring that their immediate needs are addressed.
• Deal with complainants who telephone, write or visit the department.
• To assist/support the Patient Advice and Liaison Officer in taking, resolving and closing concerns.
• Implements the Trust's Complaints process.
• To assist/support the Patient Advice and Liaison Officer in providing weekly, monthly and quarterly reports from Datix.
• Work collaboratively and co-operatively with others to develop and facilitate the complaints process provided for complainants and their representatives.

Working as a Patient Advice and Liaison Assistant, you will be expected to uphold the Trust values and behaviours when dealing with patients and their families.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-266-26-A

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Job description

Job responsibilities

• Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry
• Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives.
• Deal with angry and /or abusive complainants on the telephone and face to face.
• Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed.
• Attend meetings when required.
• Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate.
• Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints.
• Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure.
• Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure.
• In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated.
• Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers.
• Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint.
• Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity.
• Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction.
• Participate in development review and maintain a portfolio of learning development.

Job description Job responsibilities Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives. Deal with angry and /or abusive complainants on the telephone and face to face. Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed. Attend meetings when required. Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate. Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints. Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure. Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure. In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated. Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers. Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint. Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity. Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction. Participate in development review and maintain a portfolio of learning development.

Person Specification

Qualifications

Essential

• Educated to NVQ Level 2 Customer Services or equivalent

Experience

Essential

• Demonstrable experience in direct customer service roles

Knowledge

Essential

• Understanding of the importance of confidentiality and data protection

Desirable

• Knowledge of hospital systems - eg DATIX, Microsoft Office

Person Specification Qualifications Essential Educated to NVQ Level 2 Customer Services or equivalent Experience Essential Demonstrable experience in direct customer service roles Knowledge Essential Understanding of the importance of confidentiality and data protection Desirable Knowledge of hospital systems - eg DATIX, Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Broadgreen Hospital has an exciting opportunity for a General Service Manager within the Surgery Division to work alongside the Clinical and Nursing colleagues to deliver high quality, patient focused services.

This role is ideal for an operational manager who is looking to develop their career in a rewarding and dynamic environment. The Surgery Care Group includes the Broadgreen Elective Surgical Hub, centralised Pre-op services for LUHFT and Pain Management. Working with colleagues across Broadgreen, Aintree and the Royal sites, this role provides excellent opportunity to build collaborative relationships to improve services.

It's an exciting time to join the Surgery Division and we have ambitions to become a GIRFT accredited Surgical Hub, and continue to improve our Pain Management and Pre-op Services through digital innovations. The successful candidate will work within a motivated operational and clinical team, and will be offered opportunities to support continual personal development within their role.

Main duties of the job

Reporting to the Directorate Manager, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific performance and improvement plansand will therefore contribute to the Division's overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service advising the Directorate Manager, Clinical Directors and Senior Nurse as necessary.

The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust's objectives.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group which was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Liverpool Heart & Chest - LHCH provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-BSUR-24-26

Job locations

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Job description

Job responsibilities

For full details, please refer to the attached job description

Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work.

To lead and be accountable for the operational delivery of clinical services

The service manager will lead plans, operational change and strategies within their service and provide and support across the care group.

Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team.

Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.

Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations.

Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment.

Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications.

Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation.

Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Job description Job responsibilities For full details, please refer to the attached job description Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. To lead and be accountable for the operational delivery of clinical services The service manager will lead plans, operational change and strategies within their service and provide and support across the care group. Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team. Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives. Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations. Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment. Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications. Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation. Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Person Specification

Qualifications

Essential

• Masters degree level or equivalent

Desirable

• Management qualification or equivalent

Experience

Essential

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service.

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services

Desirable

• Principles and impact of the NHS Constitution
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment

Person Specification Qualifications Essential Masters degree level or equivalent Desirable Management qualification or equivalent Experience Essential Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls. Experience of being accountable for a clinical service. Knowledge Essential Understanding and appreciation of diversity Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services Desirable Principles and impact of the NHS Constitution Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems Skills Essential Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts. Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills Analyse data and information, including preparing responses to issues often within tight timescales. Ability to support business planning processes on behalf of the speciality Coordinate speciality activity plans to meet challenging performance targets within tight financial controls Implement agreed policy on behalf of the speciality and ensure successful implementation IT literate and able to use standard office software and bespoke systems Cope with competing priorities and a demanding workload Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day. Desirable Demonstrate competent project management skills Deal with uncertainty and complexity in a political environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

The Ridgeway Surgery in Harrow is looking for a Care Navigator to help patients access the right care and make their experience of contacting the practice as straightforward as possible.

Working closely with our clinical teams, you will review patient requests, coordinate appointments and follow-up, and guide patients towards appropriate services. You will use agreed practice pathways, with support from the duty clinician whenever advice is needed. You will also support core reception services when required, including the front desk, telephone calls and patient registrations.

This is an opportunity to develop your skills in general practice and make a difference to patients every day. We offer structured training, shadowing and supervised practice, with your responsibilities developing as your confidence and experience grow.

We are looking for someone who communicates clearly, listens carefully and remains calm under pressure. If you enjoy helping people, work well in a team and are keen to learn, we would welcome your application.

Main duties of the job

Your main focus will be helping patients reach the most appropriate care through our online consultation system, telephone and face-to-face contact. You will clarify requests, check relevant information and use practice pathways to arrange appointments or direct patients to other services.

You will work closely with the duty clinician, promptly escalating urgent concerns, safeguarding issues and any requests that need clinical judgement. You will help maintain continuity of care and support patients who need additional assistance to access services.

Day-to-day work will also include coordinating routine reviews and follow-up, handling administrative queries and keeping accurate records. When required, you will support reception by welcoming patients at the front desk, answering calls, processing registrations and assisting with general enquiries.

About us

The Ridgeway Surgery is a GP practice in Harrow, providing care from our main surgery and our branch at Alexandra Avenue Health and Social Care Centre.

Our team includes GPs, nurses, clinical pharmacists, healthcare assistants, care navigators and administrative staff. We work together to help patients access appropriate care and support people with a wide range of health needs.

We value clear communication, teamwork and a willingness to learn. Care navigators work closely with clinicians, with regular opportunities to ask questions and build their knowledge through training and day-to-day experience.

We are committed to improving how we work, including using digital tools to make services easier to access and coordinate. Joining us offers the opportunity to contribute ideas, develop your skills and play an important part in the care we provide to our local community.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£14.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A5079-26-0006

Job locations

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Alexandra Avenue Health & Social Care Centre

275 Alexandra Avenue

HARROW

Middlesex

HA2 9DX

United Kingdom

Job description

Job responsibilities

Job title: Care Navigator

Employer: The Ridgeway Surgery, HarrowLocation: Main surgery and Alexandra Avenue Health and Social Care CentreAccountable to:Reception ManagerClinical support: Duty clinician and wider clinical team

Job purpose

To help patients access the most appropriate care, professional or service by reviewing requests, gathering relevant information and following agreed practice pathways.

The Care Navigator will work closely with the clinical team to coordinate appointments and follow-up, support continuity of care and assist patients who need additional help accessing services. The postholder will also support core reception services when required.

This is a non-clinical role. The postholder will work within their training and agreed procedures, seeking clinical advice whenever a request is unclear, raises concerns or requires clinical judgement.

Main responsibilitiesCare navigation and patient access

• Review patient requests received through the practices online consultation system, by telephone and in person.
• Read the full request and check relevant information in the patient record, including previous consultations, existing plans and outstanding appointments.
• Contact patients to clarify requests or obtain further information, using agreed questions and procedures.
• Follow practice pathways to direct requests to the appropriate clinician, appointment type or service.
• Arrange appointments according to agreed priorities and clinical instructions.
• Support continuity of care by arranging follow-up with the same clinician where appropriate.
• Signpost patients to suitable services, including community pharmacies, community healthcare, social prescribing and voluntary sector support.
• Explain the next steps clearly and check that patients understand the arrangements.
• Recognise when a patient needs additional support to access care and help them use alternative routes where appropriate.

Safe working and clinical escalation

• Recognise urgent concerns and warning signs identified within practice training and pathways, and promptly alert the duty clinician.
• Escalate safeguarding concerns and requests involving vulnerable patients in accordance with practice procedures.
• Seek advice whenever information is incomplete, a pathway does not clearly apply or there is uncertainty about the appropriate action.
• Refer requests requiring diagnosis, treatment decisions or clinical interpretation to an appropriate clinician.
• Follow clinical instructions accurately and record the action taken.
• Work within the limits of the role and the postholders assessed competence.
• Follow practice procedures for emergencies and situations requiring immediate assistance.

Coordination of routine care

• Help arrange long-term condition reviews, blood tests, vaccinations, screening and other planned care in accordance with practice pathways and documented clinical plans.
• Check whether relevant appointments, investigations or follow-up arrangements are already in place before making further bookings.
• Coordinate linked appointments where required, such as a blood test followed by a clinical review.
• Identify outstanding routine care recorded in the patients notes and bring this to the attention of the appropriate team.
• Support reminders, recalls and follow-up arrangements as directed.
• Liaise with clinicians and administrative colleagues to help resolve outstanding requests and avoid unnecessary duplication.

Administrative requests

• Handle requests concerning prescriptions, fit notes, referrals, forms and other administrative matters using agreed procedures.
• Route medication requests and queries to the appropriate prescribing or clinical team, recognising when urgent escalation is needed.
• Check available referral information and provide patients with appropriate updates or contact details.
• Liaise with the administrative team where a referral or other enquiry requires further investigation.
• Keep patients informed about the progress of their requests within the information available and the limits of the role.
• Record communications and actions clearly so that colleagues can understand what has been done and what remains outstanding.

Reception support

• Support core reception services when required, including front desk cover, telephone calls and patient registrations.
• Welcome patients and visitors, respond to enquiries and direct them to the appropriate colleague or service.
• Book, amend and cancel appointments in accordance with practice procedures.
• Process patient registrations and update demographic and contact details accurately.
• Take and pass on messages promptly, ensuring that urgent matters reach the appropriate person.
• Assist with routine reception administration and help maintain an organised reception area.
• Handle difficult conversations calmly and respectfully, seeking support when needed.

Communication and patient experience

• Treat patients, carers and colleagues with courtesy, dignity and respect.
• Communicate clearly and sensitively, adapting communication to individual needs.
• Support patients who have difficulty using digital systems or who face language, communication or accessibility barriers.
• Arrange interpreting or other communication support in accordance with practice procedures.
• Maintain appropriate professional boundaries and protect privacy during conversations.
• Respond constructively to concerns and pass complaints to the appropriate colleague.
• Help ensure patients receive consistent information about accessing practice services.

Records, confidentiality and information governance

• Maintain accurate, timely records of patient requests, communications and actions.
• Use clinical and administrative systems in accordance with training and practice policies.
• Access patient information only where needed to carry out the role.
• Maintain confidentiality and handle personal information securely.
• Follow identity verification procedures before disclosing information or changing patient details.
• Report information security incidents, errors or concerns promptly through the appropriate practice process.

Teamwork, training and service improvement

• Work collaboratively with the clinical, care navigation, reception and administrative teams.
• Participate in induction, structured training, shadowing and supervised practice.
• Complete competency assessments and take on additional care navigation responsibilities as agreed following training.
• Attend relevant team meetings and keep up to date with changes to practice pathways and services.
• Share feedback about recurring problems and suggest improvements to patient access and administrative processes.
• Provide reasonable cover for colleagues within the postholders training and competence.
• Complete mandatory training and participate in appraisal and development discussions.

General responsibilities

The postholder must follow practice policies relating to safeguarding, equality and diversity, infection prevention, health and safety, confidentiality and professional conduct.

The postholder will be expected to undertake other reasonable duties appropriate to the role, following suitable training and support.

This job description may be reviewed as practice needs and services develop, in discussion with the postholder.

Job description Job responsibilities Job title: Care NavigatorEmployer: The Ridgeway Surgery, HarrowLocation: Main surgery and Alexandra Avenue Health and Social Care CentreAccountable to:Reception ManagerClinical support: Duty clinician and wider clinical teamJob purposeTo help patients access the most appropriate care, professional or service by reviewing requests, gathering relevant information and following agreed practice pathways.The Care Navigator will work closely with the clinical team to coordinate appointments and follow-up, support continuity of care and assist patients who need additional help accessing services. The postholder will also support core reception services when required.This is a non-clinical role. The postholder will work within their training and agreed procedures, seeking clinical advice whenever a request is unclear, raises concerns or requires clinical judgement.Main responsibilitiesCare navigation and patient accessReview patient requests received through the practices online consultation system, by telephone and in person.Read the full request and check relevant information in the patient record, including previous consultations, existing plans and outstanding appointments.Contact patients to clarify requests or obtain further information, using agreed questions and procedures.Follow practice pathways to direct requests to the appropriate clinician, appointment type or service.Arrange appointments according to agreed priorities and clinical instructions.Support continuity of care by arranging follow-up with the same clinician where appropriate.Signpost patients to suitable services, including community pharmacies, community healthcare, social prescribing and voluntary sector support.Explain the next steps clearly and check that patients understand the arrangements.Recognise when a patient needs additional support to access care and help them use alternative routes where appropriate.Safe working and clinical escalationRecognise urgent concerns and warning signs identified within practice training and pathways, and promptly alert the duty clinician.Escalate safeguarding concerns and requests involving vulnerable patients in accordance with practice procedures.Seek advice whenever information is incomplete, a pathway does not clearly apply or there is uncertainty about the appropriate action.Refer requests requiring diagnosis, treatment decisions or clinical interpretation to an appropriate clinician.Follow clinical instructions accurately and record the action taken.Work within the limits of the role and the postholders assessed competence.Follow practice procedures for emergencies and situations requiring immediate assistance.Coordination of routine careHelp arrange long-term condition reviews, blood tests, vaccinations, screening and other planned care in accordance with practice pathways and documented clinical plans.Check whether relevant appointments, investigations or follow-up arrangements are already in place before making further bookings.Coordinate linked appointments where required, such as a blood test followed by a clinical review.Identify outstanding routine care recorded in the patients notes and bring this to the attention of the appropriate team.Support reminders, recalls and follow-up arrangements as directed.Liaise with clinicians and administrative colleagues to help resolve outstanding requests and avoid unnecessary duplication.Administrative requestsHandle requests concerning prescriptions, fit notes, referrals, forms and other administrative matters using agreed procedures.Route medication requests and queries to the appropriate prescribing or clinical team, recognising when urgent escalation is needed.Check available referral information and provide patients with appropriate updates or contact details.Liaise with the administrative team where a referral or other enquiry requires further investigation.Keep patients informed about the progress of their requests within the information available and the limits of the role.Record communications and actions clearly so that colleagues can understand what has been done and what remains outstanding.Reception supportSupport core reception services when required, including front desk cover, telephone calls and patient registrations.Welcome patients and visitors, respond to enquiries and direct them to the appropriate colleague or service.Book, amend and cancel appointments in accordance with practice procedures.Process patient registrations and update demographic and contact details accurately.Take and pass on messages promptly, ensuring that urgent matters reach the appropriate person.Assist with routine reception administration and help maintain an organised reception area.Handle difficult conversations calmly and respectfully, seeking support when needed.Communication and patient experienceTreat patients, carers and colleagues with courtesy, dignity and respect.Communicate clearly and sensitively, adapting communication to individual needs.Support patients who have difficulty using digital systems or who face language, communication or accessibility barriers.Arrange interpreting or other communication support in accordance with practice procedures.Maintain appropriate professional boundaries and protect privacy during conversations.Respond constructively to concerns and pass complaints to the appropriate colleague.Help ensure patients receive consistent information about accessing practice services.Records, confidentiality and information governanceMaintain accurate, timely records of patient requests, communications and actions.Use clinical and administrative systems in accordance with training and practice policies.Access patient information only where needed to carry out the role.Maintain confidentiality and handle personal information securely.Follow identity verification procedures before disclosing information or changing patient details.Report information security incidents, errors or concerns promptly through the appropriate practice process.Teamwork, training and service improvementWork collaboratively with the clinical, care navigation, reception and administrative teams.Participate in induction, structured training, shadowing and supervised practice.Complete competency assessments and take on additional care navigation responsibilities as agreed following training.Attend relevant team meetings and keep up to date with changes to practice pathways and services.Share feedback about recurring problems and suggest improvements to patient access and administrative processes.Provide reasonable cover for colleagues within the postholders training and competence.Complete mandatory training and participate in appraisal and development discussions.General responsibilitiesThe postholder must follow practice policies relating to safeguarding, equality and diversity, infection prevention, health and safety, confidentiality and professional conduct.The postholder will be expected to undertake other reasonable duties appropriate to the role, following suitable training and support.This job description may be reviewed as practice needs and services develop, in discussion with the postholder.

Person Specification

Experience

Essential

• Experience working with the public in a customer service, administrative or support role.
• Experience using computer systems to record, retrieve and update information accurately.
• Experience working collaboratively as part of a team.

Desirable

• Experience working in general practice or another health or social care setting.
• Experience handling telephone enquiries and sensitive or challenging conversations.
• Experience coordinating appointments, handling patient requests or signposting people to appropriate services.
• Experience using EMIS Web, PATCHS, Accurx or similar healthcare systems.
• Experience providing reception support, including front desk duties and patient registrations.

Qualifications

Essential

• Good standard of written English and numeracy, demonstrated through qualifications or equivalent experience.
• Willingness to complete care navigation training, competency assessments and mandatory practice training.

Desirable

• Relevant qualification or completed training in customer service, administration, health or social care.
• Completed care navigation or medical reception training.

Person Specification Experience Essential Experience working with the public in a customer service, administrative or support role. Experience using computer systems to record, retrieve and update information accurately. Experience working collaboratively as part of a team. Desirable Experience working in general practice or another health or social care setting. Experience handling telephone enquiries and sensitive or challenging conversations. Experience coordinating appointments, handling patient requests or signposting people to appropriate services. Experience using EMIS Web, PATCHS, Accurx or similar healthcare systems. Experience providing reception support, including front desk duties and patient registrations. Qualifications Essential Good standard of written English and numeracy, demonstrated through qualifications or equivalent experience. Willingness to complete care navigation training, competency assessments and mandatory practice training. Desirable Relevant qualification or completed training in customer service, administration, health or social care. Completed care navigation or medical reception training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)

Job summary

We are recruiting an MSK First Contact Practitioner (Level 1) to work within community GP settings, acting as the first point of patient contact. The role involves autonomous assessment, diagnosis, treatment planning and onward referral for patients presenting with MSK conditions, including complex or chronic presentations.

Main duties of the job

• Independently assess, diagnose and manage patients presenting with MSK conditions.
• Formulate individualised treatment and management plans using advanced clinical reasoning.
• Manage a designated caseload efficiently, prioritising clinical need.
• Provide specialist MSK advice to patients, carers, physiotherapy colleagues and GPs.
• Deliver both planned and spontaneous patient education to support understanding and engagement.
• Use advanced manual therapy skills, investigative techniques and analytical skills for complex cases.
• Coordinate referrals for diagnostics or secondary care services when required.
• Maintain accurate and legally compliant clinical records.
• Communicate effectively with patients and carers to maximise rehabilitation outcomes.
• Assess capacity, obtain consent and work within relevant legal and professional frameworks.
• Contribute to MDT training, teaching and clinical development where required.
• Participate in the organisations CPD programme.
• Represent the organisation at local, regional and national levels where appropriate.

About us

PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.

Job summary

Patient services role will support the practice in delivering excellent patient care. They will assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will be joining our Patient Services Team where we are committed to delivering high quality patient care. Our main focus is to meet the individual needs of each and every Patient. In this role you will make patient interactions with the practice more streamlined and efficient.

If you share our values of collaboration, quality, respect and wellbeing and are looking for a challenge, we would love to hear from you!

Working hours - 20.5 hours per week

Contract -12 months fixed term maternity cover

Closing Date -Monday 19 October 2026

Interviews -Thursday 29 October 2026

Main duties of the job

Our successful candidate will have a busy and varied role which will include providing care navigation and signposting to patients. You will deal with general enquiries, explain procedures and make new and follow up appointments. You will perform a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times.

You will have excellent communication skills and the confidence to work in a busy and demanding environment.

Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly.

Above all, you will be committed to delivering high quality patient care.

About us

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 6 locations across Holderness and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 25 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services and administration team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays and access to the NHS pension scheme.

Job summary

Spire Manchester Hospital is looking for enthusiastic and experienced Theatre Practitioners to join our expanding theatre team. We have opportunities available for practitioners with experience across General Surgery and/or Orthopaedic Scrub, supporting a varied and dynamic caseload within our state-of-the-art hospital.

Main duties of the job

Provide high-quality scrub support across a range of surgical procedures. Support General Surgery and Orthopaedic lists, including major joint replacements where appropriate. Assist in assessing, planning and delivering individualised patient care. Work collaboratively within the multidisciplinary team to ensure outstanding patient outcomes. Maintain high standards of patient safety, infection prevention and clinical governance. Contribute to service improvements and the ongoing development of theatre practices.

About us

Spire Manchester Hospital is a £65m state-of-the-art healthcare facility offering you the opportunity to work across a wide variety of specialisms. You will be able to develop your clinical skills in a modern and progressive environment. The Manchester team currently consists of over 800 colleagues, and we are rapidly expanding as we increase the scope of services we provide across our experienced and dynamic teams.

Job summary

As Podiatrist (Senior) Offender Health, you will be required to undertake assessment and treatment of patients within HMP settings. This includes but is not limited to; determining a clinical diagnosis, agreeing with the patient the podiatric treatment plan, and maintaining records as an autonomous practitioner.

Main duties of the job

Key Responsibilities:

• To manage own clinical caseload including the management of any waiting lists in partnership with the HMP site
• To maintain professional standards
• To comply with all PPH standards, policies and procedures

Clinical:

• To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care. To ensure a high standard of clinical care for the patients under your management.
• To accept clinical responsibility for a designated caseload of patients, to organise this effectively and efficiently with regard to clinical priorities and use of time.
• To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment
• To undertake the comprehensive assessment of patients, including those with a complex presentation, using investigative and analytical skills, and to formulate individualised management and treatment plans.
• To deliver a wide range of podiatric treatments including nail surgery, MSK/biomechanics, wound care, diabetes care and routine care based on the patients needs and agreed management plan.
• To provide advice and instruction to patients to facilitate and encourage appropriate self-care as appropriate
• To communicate effectively with patients and carers to ensure understanding of the condition.
• To provide specialist advice, teaching and training to other members of the MDT as required

About us

PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.

Job summary

To assess, diagnose, plan and implement therapy programmes from a clinical options for an individual caseload. To participate in the discharge planning process. To plan and organise activity with appropriate time scheduling in order to complete all clinical and administrative duties including statistical record keeping. To be responsible for the correct and safe use of the physical environment including equipment and to be responsible for the allocation of these resources.

Main duties of the job

If you are an MSK Physiotherapist currently working at band 5 and you are seeking a role where you will be assessing and treating a varied caseload of patients and delivering MSK clinics within the community, you might be exactly who we're looking for! The successful candidate will have excellent communisation skills as well as an in-depth understanding of MSK Physiotherapy. They must have a flexible, adaptable and innovative approach to work and be able to proactively deliver results. The right candidate will be a HCPC and CSP registered Physiotherapist with a BSc in Physiotherapy. You will be expected to maintain your own electronic patient records (SystmOne), actively participate in clinical teaching and in-service training sessions, deliver a high standard of patient-centred clinical care, possess a friendly and approachable attitude and apply outstanding team-working, communication and organisational skills to your daily practice.

About us

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Job summary

Band 3 Senior Administrator

Castle Hill Hospital, HullFull Time

Are you ready to take the next step in your administrative career and play a vital role in patient care?

Our Senior Administrators are the backbone of our services. They support teams, coordinate complex workloads, and ensure clinics and departments run safely and efficiently. They are trusted, reliable and central to the smooth delivery of care.

Working within fast-paced and supportive teams, you will take on additional responsibility, helping to oversee processes, support colleagues and ensure patients receive the best possible experience.

Main duties of the job

What we're looking for:

• Previous administrative experience (NHS experience is welcome but not essential)
• Strong organisational and prioritisation skills
• Confidence using IT systems and managing data accurately
• Excellent communication skills
• A proactive, solution-focused approach
• A commitment to teamwork and high standards of service

Most importantly, you will understand that behind every task is a patient waiting, and that your role makes a difference.

Why join us?

• Flexible working options to support work-life balance
• Exceptional NHS pension scheme
• Generous annual leave entitlement
• Supportive, close-knit teams
• Ongoing development and progression opportunities
• A career with purpose

Many of our senior managers began their NHS journey in roles just like this. If you are organised, motivated and ready to grow within a service that truly changes lives, this could be your opportunity.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job summary

We are recruiting an MSK First Contact Practitioner (Level 1) to work within community GP settings, acting as the first point of patient contact. The role involves autonomous assessment, diagnosis, treatment planning and onward referral for patients presenting with MSK conditions, including complex or chronic presentations.

Main duties of the job

• Independently assess, diagnose and manage patients presenting with MSK conditions.
• Formulate individualised treatment and management plans using advanced clinical reasoning.
• Manage a designated caseload efficiently, prioritising clinical need.
• Provide specialist MSK advice to patients, carers, physiotherapy colleagues and GPs.
• Deliver both planned and spontaneous patient education to support understanding and engagement.
• Use advanced manual therapy skills, investigative techniques and analytical skills for complex cases.
• Coordinate referrals for diagnostics or secondary care services when required.
• Maintain accurate and legally compliant clinical records.
• Communicate effectively with patients and carers to maximise rehabilitation outcomes.
• Assess capacity, obtain consent and work within relevant legal and professional frameworks.
• Contribute to MDT training, teaching and clinical development where required.
• Participate in the organisations CPD programme.
• Represent the organisation at local, regional and national levels where appropriate.

About us

PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.

Job summary

We are looking for a Care Navigator to join our reception team with a working pattern of 30 hours over five days Monday to Friday with the following shifts:

Monday 7:30 - 13:30

Tuesday 12:30 - 18:30

Wednesday 12:30 - 18:30

Thursday 06:00 - 12:00

Alternative Fridays AM shift 07:30 - 13:30 PM shift 12:30 - 18:30

The candidate needs to be flexible to cover shifts, including the opposite shift as needed for sickness or annual leave.

This is a fantastic opportunity for you to work at a high performance GP surgery. Westfield Road Surgery is a friendly place to work. We train and support our staff and help them develop their full potential.

Main duties of the job

The primary focus of the role is to receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive and make telephone calls as required and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Process and complete medical and admin triage forms.

Action repeat prescription requests.

Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.

About us

Westfield Road Surgery is a 5 Doctor Practice caring for 8967 patients. We are located in Bletchley Milton Keynes. We have 4 Practice Nurses and 2 Health Care Assistants. We have an experienced management team to lead us.

We are one of the 4 GP practices which form the Southwest Primary Care Network.

Job summary

Please note this is a Term Time Only post working over 5 days at 0.88 of a FT salary.

The Paediatric Neurodisability Nursing Team provides co-ordination and case management of children with highly complex and unstable long-term conditions in partnership with health, education and social care organisations.

The aim of the service is to provide a dedicated specialist children's nurse to promote standards of excellence and manage the clinical risk of complex, unstable and vulnerable children in the community within the context of family centred care thereby reducing the need for secondary care interventions.

Proposed Interview Date: 22nd October 2026

Main duties of the job

Working alongside the Paediatric Neurodisability Nursing Team the Special School Nursing Service, provides nursing care, co-ordination and case management for children with acute, highly complex and unstable long-term conditions, in partnership with health, education and social care organisations.

The service facilitates children and young people with healthcare needs, between the ages of 2 and 19 years of age, to access the education curriculum. The Band 6 staff nurse will provide nursing care to children ad young people with complex medical needs and learning disabilities will manage a defined caseload and act as a specialist resource for professionals and families providing them with specialist advice in order for them to make informed choices about their health.

The role also includes training and supervision of junior staff and non-health care professionals and line management responsibilities. The post holder will work between the special schools in Croydon and be based at St Giles School. The post includes a range of clinical care and the training and competency assessment of education staff.

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Join us and be a part of the team that is making Croydon proud.

Job summary

Abbey Medical Centre Camden, London NW8 OAG.

We are seeking committed receptionists, who demonstrate enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high quality health care. Applicants should be courteous, highly motivated, pro-active and good team players, able to project a positive and friendly image to patients/visitors.

These posts are full time/part time . Each of the posts available may be suitable for job share. Part Time will also be considered (over 5 days).

Main duties of the job

This will involve working on reception (front desk), back office function including processing repeat prescriptions, scanning, summarising, filing medical records.etc. The job will be varied and time will be split between the roles. The surgery uses EMISWeb/DOCMAN 10 as their clinical system.

About us

https://www.abbeymc.co.uk/our-team

The Abbey Medical Centre aims to provide the best possible medical and psychological care to our patients. We think that providing a personal service is the best way to achieve this and we encourage continuity of care in the doctor-patient relationship.

We take pride in serving the diverse needs of our community and we believe that we have an important part to play in promoting health as well as in treating illness. We recognize that social inequality plays a role in poor health and we aim to address the additional needs of the socially and medically vulnerable, including infants and children, the elderly, the isolated, the disabled and mentally ill and the victims of political, racial, religious and sexual discrimination.

We are a teaching and research practice committed to training medical students, specialist trainees in General Practice and also the ongoing development of all of our team.

Job summary

Grey Gable Surgery is recruiting a part time Administrator / Receptionist for 18 hours per week

The set days and hours are -

Thursday 07:45-16:00 with 30 minutes unpaid lunch

Friday 07:45-18:30 with 30 minutes unpaid lunch

We are a small rural practice which prides itself on its friendly and caring ethos. The successful candidate will work as part of the administration team and will have suitable customer service experience.

The ability to deal with patient queries in a professional, friendly and caring manner is essential. Flexibility is required in order to cover annual leave, absences and any additional hours required to meet the needs of the practice.

Main duties of the job

Provide general administrative assistance to the practice team to ensure that patients receive the high quality service that the practice aims for and that the practice runs in an efficient and effective way. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Previous experience working in the NHS is desirable but not essential as comprehensive training will be provided. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.

About us

We are a small dispensing practice serving approximately 6,300 patients. We make every effort to provide a friendly and helpful service. The ethos of our team is one of support, learning and openness.

Job summary

The primary aim of the therapy service is to ensure patients can live well and as independently as possible in their own homes following acute hospitalisation. This will be achieved through:

• Proactive screening and early assessment of patient's needs.
• Implement therapy-specific programmes and engagement in MDT initiatives to minimise sedentary behaviour during patients' hospital stay.
• Support the prevention and effective management of delirium and other cognitive spectrum disorders through physical and cognitively stimulating activities.
• Identify ongoing rehabilitation goals and provision of aids to facilitate independence and safe onward care at the point of discharge in collaboration with Oxfordshire and other areas discharge to assess services.
• Engaging and supporting the healthy and active ageing theme of the department's research and development agenda through the Oxford Allied Health Professions Research and Innovation Unit (AHPRU).

Main duties of the job

• To be responsible for and manage a delegated clinical caseload including review of cases as necessary.
• To provide holistic interventions for patients without direct supervision, working to treatment plans, protocols and accountable at all times to a registered practitioner.
• To support patient centred rehabilitation in order to facilitate timely, safe discharge, reflecting individual choice and maximising individual's independence.
• To achieve and maintain competencies through skills and knowledge development.
• To collect and record patient information in EPR in line with departmental guidelines.
• To perform non-clinical and administrative duties within the department, as required.
• To contribute to setting up and be responsible for maintaining operational systems within the department.
• To contribute to the induction and training of new staff and students
• To work flexibly across the team, covering a variety of clinical areas as needed
• To maintain rehab equipment in the department, order, clean, communicate with suppliers

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

321-MRC-7866656-B4

Job locations

John Radcliffe Hospital

Headley way, Headington

Oxford

OX3 9DU

United Kingdom

Job description

Job responsibilities

Advanced Therapy AssistantDirectorate: Acute Medicine and Rehabilitation ServicesDivision: Medicine Rehabilitation and CardiacBand: 4Responsible to: Clinical Team LeadAccountable to: Head of TherapiesHours: 37.5 per weekLocation: John Radcliffe Hospital

Trust OverviewOxford University Hospitals NHS Foundation Trust is a major NHS teaching trust providing specialist clinical services, education, training, and research across four hospitals: John Radcliffe, Churchill, Nuffield Orthopaedic Centre, and Horton Hospital.

Job PurposeSupport therapy services in delivering high-quality rehabilitation to patients, including those on the regional vascular surgical ward, Emergency Surgery, Gastroenterology, and Gynae wards. Focus on early mobilisation and rehabilitation post-amputation or vascular surgery.

Job SummaryManage a delegated clinical caseload and provide holistic interventions under agreed protocols. Facilitate timely, safe discharge and promote independence. Maintain competencies, record patient data in EPR, perform administrative duties, maintain operational systems, support induction/training of new staff and students, and work flexibly across clinical areas. Maintain therapy equipment and liaise with suppliers.

Clinical Responsibilities

• Knowledge & Assessment: Understand procedures, patient/family dynamics, and contribute to assessments; screen and treat patients under supervision.
• Therapy Delivery: Assist therapists, carry out delegated activities, adjust programmes within competency, motivate patients.
• Patient Care & Mobility: Assist with mobility, transfers, and personal care safely.
• Equipment & Environment: Prepare treatment spaces, ensure safe equipment use, instruct patients and carers.
• Communication & MDT: Maintain professional relationships, communicate sensitively, report progress, attend patient meetings.
• Risk Management & Safety: Monitor patients, escalate concerns, perform risk assessments, understand major incident and fire policies.
• Governance & Discharge Planning: Maintain accurate records, assist discharge processes, support governance, input data, maintain EPR.
• Planning & Organisation: Prioritise caseload, administrative duties, support training events, perform admin tasks.

Non-Clinical Responsibilities

• Service & Personal Development: Work to CSP and COT standards, adhere to Trust policies, contribute to service improvement, audit, research, and quality projects.
• Support student placements and induction of new staff.
• Participate in in-service training, continuing professional development, supervision, peer review, and appraisal.
• Undertake tasks within competencies and banding, adapting to service needs.

Trust Statements

• Risk Management: All staff responsible for risk management; training provided.
• Health & Safety: Comply with Health and Safety policies; training and specialist advice available.
• Infection Control: Adhere to Trust policies to minimise infections; complete mandatory training; notify Occupational Health if infected.
• Childrens Rights & Safeguarding: Uphold rights of children and vulnerable adults; support protection from harm.
• Mandatory Training & Confidentiality: Complete annual training; maintain confidentiality per Data Protection Act 1984.
• Serious Incidents: Report incidents to reduce risk and safeguard patients, visitors, and staff.
• Equal Opportunities: Follow Trust Equal Opportunities Policy.
• Data Protection: Do not disclose patient or staff information without permission.
• Terms: Exempt from Rehabilitation of Offenders Act 1974; disclose criminal convictions at application.

This job description will be reviewed annually in consultation with the post holder; flexible responsibilities may arise between reviews.

Job description Job responsibilities Advanced Therapy AssistantDirectorate: Acute Medicine and Rehabilitation ServicesDivision: Medicine Rehabilitation and CardiacBand: 4Responsible to: Clinical Team LeadAccountable to: Head of TherapiesHours: 37.5 per weekLocation: John Radcliffe Hospital Trust OverviewOxford University Hospitals NHS Foundation Trust is a major NHS teaching trust providing specialist clinical services, education, training, and research across four hospitals: John Radcliffe, Churchill, Nuffield Orthopaedic Centre, and Horton Hospital. Job PurposeSupport therapy services in delivering high-quality rehabilitation to patients, including those on the regional vascular surgical ward, Emergency Surgery, Gastroenterology, and Gynae wards. Focus on early mobilisation and rehabilitation post-amputation or vascular surgery. Job SummaryManage a delegated clinical caseload and provide holistic interventions under agreed protocols. Facilitate timely, safe discharge and promote independence. Maintain competencies, record patient data in EPR, perform administrative duties, maintain operational systems, support induction/training of new staff and students, and work flexibly across clinical areas. Maintain therapy equipment and liaise with suppliers. Clinical Responsibilities Knowledge & Assessment: Understand procedures, patient/family dynamics, and contribute to assessments; screen and treat patients under supervision. Therapy Delivery: Assist therapists, carry out delegated activities, adjust programmes within competency, motivate patients. Patient Care & Mobility: Assist with mobility, transfers, and personal care safely. Equipment & Environment: Prepare treatment spaces, ensure safe equipment use, instruct patients and carers. Communication & MDT: Maintain professional relationships, communicate sensitively, report progress, attend patient meetings. Risk Management & Safety: Monitor patients, escalate concerns, perform risk assessments, understand major incident and fire policies. Governance & Discharge Planning: Maintain accurate records, assist discharge processes, support governance, input data, maintain EPR. Planning & Organisation: Prioritise caseload, administrative duties, support training events, perform admin tasks. Non-Clinical Responsibilities Service & Personal Development: Work to CSP and COT standards, adhere to Trust policies, contribute to service improvement, audit, research, and quality projects. Support student placements and induction of new staff. Participate in in-service training, continuing professional development, supervision, peer review, and appraisal. Undertake tasks within competencies and banding, adapting to service needs. Trust Statements Risk Management: All staff responsible for risk management; training provided. Health & Safety: Comply with Health and Safety policies; training and specialist advice available. Infection Control: Adhere to Trust policies to minimise infections; complete mandatory training; notify Occupational Health if infected. Childrens Rights & Safeguarding: Uphold rights of children and vulnerable adults; support protection from harm. Mandatory Training & Confidentiality: Complete annual training; maintain confidentiality per Data Protection Act 1984. Serious Incidents: Report incidents to reduce risk and safeguard patients, visitors, and staff. Equal Opportunities: Follow Trust Equal Opportunities Policy. Data Protection: Do not disclose patient or staff information without permission. Terms: Exempt from Rehabilitation of Offenders Act 1974; disclose criminal convictions at application. This job description will be reviewed annually in consultation with the post holder; flexible responsibilities may arise between reviews.

Person Specification

Experience and qualifications

Essential

• oProven educational standard to GCSE in English and Math's (or the equivalent)
• oUnderstanding of function in relation to Occupational Therapy and Physiotherapy in the hospital setting
• oPrevious significant experience as a therapy assistant or equivalent in an acute health-care setting.
• oIT literate and able to use a range of applications to support workload
• oAbility to manage own time effectively and efficiently, dealing with a number of complex activities and to adjust plans accordingly
• oTo have strategies for dealing with stressful interpersonal situations and frequent exposure to unpleasant working conditions e.g. bodily fluids
• oAbility to work in a team and understand scope/role of interdisciplinary working and team dynamics.
• oAbility to work independently with individuals and groups to achieve treatment objectives.

Desirable

• oAble to develop and build on knowledge and experience to treat patients independently
• oAbility to recognise the importance of cognition on function and safety
• oAble to communicate effectively with patients, carers and colleagues including where there may be barriers to understanding
• oTo be able to move and handle patients using appropriate recommended techniques/equipment

Person Specification Experience and qualifications Essential oProven educational standard to GCSE in English and Math's (or the equivalent) oUnderstanding of function in relation to Occupational Therapy and Physiotherapy in the hospital setting oPrevious significant experience as a therapy assistant or equivalent in an acute health-care setting. oIT literate and able to use a range of applications to support workload oAbility to manage own time effectively and efficiently, dealing with a number of complex activities and to adjust plans accordingly oTo have strategies for dealing with stressful interpersonal situations and frequent exposure to unpleasant working conditions e.g. bodily fluids oAbility to work in a team and understand scope/role of interdisciplinary working and team dynamics. oAbility to work independently with individuals and groups to achieve treatment objectives. Desirable oAble to develop and build on knowledge and experience to treat patients independently oAbility to recognise the importance of cognition on function and safety oAble to communicate effectively with patients, carers and colleagues including where there may be barriers to understanding oTo be able to move and handle patients using appropriate recommended techniques/equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job summary

Northumberland House Surgery in Kidderminster is looking for an enthusiastic GP to join our friendly, happy, hardworking practice, on a salaried basis. A keen interest in women's health would be preferable.This role arises because of a current GP relocating.

You could be joining our very experienced clinical team working 4-6 sessions a week.

You will be extremely well supported by both administrative staff and your clinical colleagues including three excellent nurse practitioners who see and treat the majority of same day patients.

Main duties of the job

The GP will undertake a variety of duties governed by the GMS contract and objectives of Enhanced services, including:

• In person consultations
• Telephone consultations
• Online consultations
• Triage calls
• On call duties
• Checking and signing repeat prescriptions

About us

You will be working in a new purpose built surgery with great facilities and a consistently Good CQC rating, within easy commuting distance of Birmingham and Worcester.

We are a forward thinking progressive practice with a long history of training Medical Students, GPs and Nurses.We are heavily involved with our PCN which comprises 4 practices and the majority of the ARRS staff.

As a result of the supportive culture within the practice we have a very low staff turnover.

Job summary

This is the first advert for this 1-year locum consultant post, with a view to this becoming a substantive job in the near future. We are an established team of 4 consultants who work alongside specialist nurses and physiotherapists, clinical fellow with the only RCS-certified Paediatric Orthopaedic fellowship in the country, deanery and CESR trainees, and a nationally-renowned Gait Lab.

The service provides an elective Paediatric Orthopaedic service to the Oxford region, working closely with a multidisciplinary team, and developing the service further to support colleagues in regional hospitals across Thames Valley. We are looking for a colleague who can help us towards building this service further.

Main duties of the job

To provide a high quality secondary and tertiary paediatric orthopaedic service to the children and adolescents of Oxfordshire and Thames Valley, and neighbouring counties.

To support the multidisciplinary team, and participate in multidisciplinary meetings

To support and continue to develop clinical collaboration with other paediatric services in Oxford and Buckinghamshire, especially where this may impact on paediatric orthopaedic provision.

To develop further paediatric training in orthopaedics with support of Locally and Nationally appointed trainees and provide orthopaedic teaching for other undergraduate and postgraduate trainees

To comply with the recommendations of the Royal College of Paediatrics and Child Health, National GIRFT ('Getting it Right First Time') review of Paediatric Orthopaedics, and the Royal College of Surgeons for the provision of acute and specialty services for children.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Details

Date posted

05 October 2026

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

£113,565 to £150,569 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

321-NOTSSCaN-8307036-LC

Job locations

John Radcliffe Hospital

Hedley Way

Oxford

OX3 9DU

United Kingdom

Job description

Job responsibilities

Please see the attached Job Description for the weekly job plan and programmed activities.

There is a indicative timetable and job plan is outlined in the Job Description attached. The actual initial job plan will be negotiated and agreed with the Clinical Lead and Clinical Director upon appointment and may vary according to the successful candidates experience and the clinical needs of the department. The job plan will subsequently be reviewed and, where appropriate, renegotiated at least annually. It will be developed on an equitable basis, particularly in relation to patient-facing and flexible activities, access to theatre and clinic sessions, and the provision of cover for peripheral clinics.

Job description Job responsibilities Please see the attached Job Description for the weekly job plan and programmed activities. There is a indicative timetable and job plan is outlined in the Job Description attached. The actual initial job plan will be negotiated and agreed with the Clinical Lead and Clinical Director upon appointment and may vary according to the successful candidates experience and the clinical needs of the department. The job plan will subsequently be reviewed and, where appropriate, renegotiated at least annually. It will be developed on an equitable basis, particularly in relation to patient-facing and flexible activities, access to theatre and clinic sessions, and the provision of cover for peripheral clinics.

Person Specification

Qualifications

Essential

• Full GMC Registration with license to practise
• MB ChB or equivalent FRCS (T&O) or equivalent
• Trained to level 3 children's safeguarding
• CCT or equivalent in orthopaedic surgery

Experience

Essential

• Comprehensive training in Paediatric Orthopaedic Surgery, and fellowship experience (or equivalent) as a paediatric orthopaedic fellow in a major unit
• Experience of formal and informal contributions to teaching and training.

Skills and Knowledge

Essential

• Good leadership skills. Evidence of ability to lead a clinical team at the level of a consultant in a teaching hospital.
• Effective administrative and time management skills. Training in clinical management.
• Evidence of ability to make decisions at consultant level and to manage complex clinical problems
• Good written English. Highly developed communication and interpersonal skills. Must be a good team player
• Evidence of effective and sustained contribution to clinical governance, clinical risk management and clinical audit activities
• Participation in clinical research GCP training or equivalent

Person Specification Qualifications Essential Full GMC Registration with license to practise MB ChB or equivalent FRCS (T&O) or equivalent Trained to level 3 children's safeguarding CCT or equivalent in orthopaedic surgery Experience Essential Comprehensive training in Paediatric Orthopaedic Surgery, and fellowship experience (or equivalent) as a paediatric orthopaedic fellow in a major unit Experience of formal and informal contributions to teaching and training. Skills and Knowledge Essential Good leadership skills. Evidence of ability to lead a clinical team at the level of a consultant in a teaching hospital. Effective administrative and time management skills. Training in clinical management. Evidence of ability to make decisions at consultant level and to manage complex clinical problems Good written English. Highly developed communication and interpersonal skills. Must be a good team player Evidence of effective and sustained contribution to clinical governance, clinical risk management and clinical audit activities Participation in clinical research GCP training or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Hedley Way

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Hedley Way

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job summary

As a Physiotherapist, you will provide advanced assessment and treatment to patients with complex and chronic conditions. You will work as an autonomous practitioner, determining clinical diagnoses and treatment plans, while ensuring high standards of care and maintaining clinical records

Main duties of the job

Your Day to Day:

• Manage a clinical caseload, including potential private/staff patients.
• Develop and expand business opportunities within the service.
• Work within contract-specific KPIs and report statistics to Senior Management.
• Ensure compliance with professional standards, policies, and clinical governance.
• Liaise regularly with Senior Management and contribute to continuous improvement.
• Manage the delivery of physiotherapy services across multiple locations.
• Maintain and report on clinical incidents, complaints, and compliments.
• Participate in monthly feedback and meetings with Senior Management.

About us

PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL work closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services and some face-to-face Primary Care appointments services in Hampshire. In 2021 a newly formed Healthcare Division was created and incorporates PHLs Urgent Care, Primary Care and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisations vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.