Job description

Job responsibilities

A detailed job description and the main responsibilities can be found within the job pack attached under supporting documents

Person Specification

Qualifications

Essential

• FRCA
• Full GMC registration

Desirable

• Post graduate qualification in Medical Education
• Qualification in Research
• Fellowship in Perioperative Medicine
• Specialist Registration (CCT or CESR)

Academic Achievements, Research & Publications

Essential

• Ability to apply research outcomes to clinical practice
• Experience of and commitment to clinical audit
• Willingness to participate in research

Desirable

• Proven research ability including research publications in indexed journals

Management & Administration Experience

Desirable

• Experience of audit management
• Previous possession of leadership/management roles

Clinical Experience & Training

Essential

• Advanced Training or Fellowship in speciality relevant to proposed job plan

Desirable

• Experience of teaching basic clinical skills to undergraduates
• Advanced Life Support Instructor
• ATLS Provider or Instructor

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke-on-Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Extensive experience at senior level (AFC Band 7 or equivalent), working as an autonomous practitioner on own initiative
• Evidence of high quality, comprehensive, clinical assessment, treatment and decision making skills
• Current evidence recent contribution to audit, research or service development programs
• Effective leadership, influencing and supervisory skills including supervision of junior staff / students and ability to coach / motivate others

Desirable

• Evidence of awareness of local and national issues affecting advanced practice
• Evidence of recent Quality Improvement and Innovation project

Qualifications & Training

Essential

• Degree level Registered Nurse with valid Nursing & Midwifery Council registration or relevant AHP
• Working towards completion of Masters degree in Advanced Practice
• Completed Advanced Physical Assessment and consultation skills, Managing medical conditions/managing the acutely unwell and X-Ray interpretation
• Registered Independent Non-Medical Prescriber
• Relevant teaching / mentor qualification
• ALS provider

Desirable

• MSc in advanced professional Practice
• PG Cert/Diploma in advanced professional practice
• Management or leadership qualification

Personal Attributes & Skills

Essential

• In depth knowledge of the role of the Advanced Clinical Practitioner
• Excellent oral and written communication skills and interpersonal skills to communicate with patients, the public and all grades of multi-disciplinary staff and outside agencies in a professional manner.
• Good time management and prioritisation skills to enable concentration and working under high pressure in an unpredictable environment. Manages own workload and supports nursing and junior medical staff.
• Analytical and judgement skills in carrying out patient assessments and ability to make a diagnosis based on imaging and pathology results as well as being able to critique own practice.
• Excellent emergency patient assessment and treatment knowledge and skills in relation to invasive and non-invasive diagnostic and therapeutic procedures including but not limited to point of care ultrasound, ECG, catheterisation, venepuncture, cannulation, ABG and IV drug administration, including teaching and ongoing workplace based assessment of others in these skills.
• Ability to critically appraise research to identify and implement best practice. Able to design / support audit programmes relevant to advanced practice in emergency care

Desirable

• Ability to represent advanced nursing practice at Trust, regional or national forums
• Leadership training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Mexborough Montagu Hospital

Adwick Road

Mexborough

S64 0AZ

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

Person Specification

Our Values

Essential

• We are Kind
• We are Kind
• We are Inclusive

Qualifications

Essential

• Word Processing Skills
• Audio Typing Skills
• Knowledge of medical terminology

Desirable

• RSA / OCR II or equivalent experience

Experience

Essential

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures

Desirable

• Previous experience within the NHS

Skills

Essential

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team

Desirable

• Knowledge of internal hospital PAS

Other

Essential

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What Youll Bring

• A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
• Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
• Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
• Excellent organisational abilities, combined with clear, concise com

Person Specification

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
• Educated to at least GCSE level with 5 grade at C or above or equivalent experience
• European Computer Driving Licence (ECDL)

Knowledge and experience

Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous supervisory and staff management experience
• Knowledge of 18 week RTT and cancer targets
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System
• Experience of scheduling outpatient and inpatient appointments
• Experience of managing reception desks

Skills

Essential

• Standard keyboard skills
• Ability to train and motivate staff
• Ability to use own initiative when dealing with staff and patients issues
• Good organisational skills
• Ability to maintain a high level of discretion, diplomacy and tact at all times.
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further action is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

other

Essential

• Combination of sitting standing and walking throughout the day.
• Frequent interruptions throughout the day when dealing with patient and staff queries
• Ability to remain calm and work effectively in pressure situations
• Daily requirement to deal with distressed patients and staff
• Occasional requirement to deal with verbal aggression from patients and staff
• Use of VDU throughout the day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• As a receptionist you must greet patients, visitors, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold all clinics on a daily basis according to Patient Access Policy.
• Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.
• Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.
• Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.
• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.
• Arrange ambulance transport for patients when required on the Patient Transport System (PTS).
• Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).
• Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.
• Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.
• Complete all EDMS CQUINN never letters in accordance with local Trust procedure.
• Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.
• Deal with telephone appointments and queries in a professional manner and accurately record messages.
• Comply with Trust and Departmental Policies and Procedures.
• The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.
• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.
• Record all in-house reception training provided by Team Leader.
• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• I.T./Computer skills qualification and/or equivalent experience

Desirable

• Customer Care qualification and /or equivalent experience

Knowledge & Experience

Essential

• Substantial clerical experience
• Experience of dealing with the public face to face

Desirable

• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

Essential

• Good communication skills
• Ability to use initiative
• Ability to work well under pressure

Desirable

• Good organisational skills
• Knowledge of Data Quality and Information Governance

Other

Essential

• Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the day-to-day organisation, planning and management responsibilities of the Consultants and their teams through the maintenance of their annual leave, their diary, the arrangement of meetings, travel and other appointments.
• To act as first point of contact for patients, GPs, external organisations and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion, assessing priorities and initiating action as required.
• Answer telephone queries and provide non-clinical advice regarding patient care and appointments/admissions to patients, Trust staff, referring GPs and Consultants, making appropriate judgement using acquired knowledge and experience.
• Communicate with patients/parents regarding personal and highly sensitive information.
• Typing urgent clinical and non-clinical correspondence and reports including the transcription and management of audio sources (eg, digital dictation) using initiative in managing and prioritising workload.
• Compose routine and non-routine letters and produce typed clinical correspondence including the transcription of audio dictation.
• Attend, take and transcribe minutes for meetings as required within the specialty and implement any follow-up action points.
• Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating records and registering patients as required.
• Maintain and update specialty-specific databases.
• Retrieve radiology and pathology results from core clinical systems.
• Take action as necessary in respect of all patients who fail to attend in accordance with the Trusts policy and the consultants special instructions.
• Ensure the timely despatch of all relevant information to GPs, other medical staff and external organisations in relation to the locally agreed requirements.
• To evaluate and re-prioritise own workload in accordance with competing demands from patients, medical staff and others.
• Prioritise work to ensure that medical staff are provided with necessary information to take appropriate clinical action.
• Liaise with the Cancer Services Department of patients to be discussed at the Multidisciplinary Team Meetings.
• In conjunction with the support medical secretary/ies and clerical officer(s) within the department ensure that administrative duties are allocated and completed in a timely manner and distribution of workload is done to utilise the resources and support available.
• Ensure that all investigation results are shown to the relevant clinicians in a timely manner and make arrangements for any follow up actions required eg urgent appointments.
• Where applicable ensure waiting time performance targets are achieved.
• Type theatre lists and distribute as required.
• Co-operate in the introduction of new technology as it may apply.
• Be instrumental in preventing complaints from service users, resolving informal complaints and supporting the formal complaints process.
• In line with the Trusts standing financial instructions, handle cash/cheques for the Consultants and teams, patients and other external sources.
• Provide full secretarial support with respect to teaching/meetings as directed by medical staff, e.g. preparing PowerPoint presentations using clinical data and information via the internet.
• Maintain database of clinical activity as required to assist in clinical audit.

Provide guidance to the support medical secretaries and clerical officer(s) and self-supervision in terms of:

• Liaising with other medical secretaries in the department to ensure an efficient service.
• When necessary, exercise initiative to allocate work to the support medical secretaries and clerical officer(s) in a fair and reasonable manner.
• Make economical use of supplies. When necessary, maintain control of stock including stationery supplies.
• Deputise for others and provide cross cover within the team during absences.
• Assist in the orientation of new or temporary members of staff by demonstrating own duties.
• Working independently, plan and prioritise own workload following appropriate Trust and Medical Secretary policies and processes, suggesting improvements where necessary.

Person Specification

Qualifications

Essential

• NVQ level 3 or equivalent in administrative discipline
• RSA II / III Typing or Word Processing or equivalent experience

Desirable

• European Computer Driving Licence (ECDL
• British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma or equivalent experience

Knowledge & Experience

Essential

• Previous secretarial experience
• Previous medical secretary experience
• Knowledge of medical terminology
• Demonstrable skills in problem solving

Desirable

• Previous NHS experience

Skills

Essential

• Audio and touch typing with a high level of accuracy
• Good communication skills
• Excellent interpersonal skills
• Organisational skills
• Customer service skills
• Able to use own initiative
• Ability to work in a pressured environment and prioritise workload
• Ability to maintain high levels of concentration with frequent interruptions

Desirable

• Knowledge of Microsoft Office software packages

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Other

Essential

• There is a frequent requirement for sitting in a restricted position at a desk for a substantial proportion of the working day
• There is a requirement for periods of frequent concentration with occasional interruptions
• Ability to deal with distressed patients or bereaved relatives, also the frequent need to type up documents of a distressing nature
• Requirement to use VDU equipment more or less continuously throughout the day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport & Ormskirk Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To establish, maintain and develop professional working relationships with colleagues.
• Follow all agreed Quality Assurance Mechanisms in operation and contribute generally to the establishment and development of a quality service.
• Adhering to policies and procedures including standing financial instructions and orders.
• Participate in the Trusts Development Review Appraisal process and, with line management, objectives and development plans. All staff are entitled to participate in the Review Process and, with their manager, are jointly responsible for the completion of agreed actions.
• The Trust is keen to ensure the health and safety of patients, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions.
• The Trust aims to be a place in which people can work and study free from discrimination. All staff, patients and visitors are required to comply with the Trusts Equal Opportunities Policy.
• To be aware of, and responsible to, the changing nature of the Trust and adopt a flexible and pro-active approach to work.
• To personally contribute to the health promotion strategies both internally and externally.
• All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
• Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
• Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
• Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
• Staff will be trained to a level appropriate to their responsibilities in this respect in line with the current KSF post outline and the ongoing PDR process.
• All employees have a personal contribution to reducing healthcare-associated infections (HCAIs). Staff must be compliant with all measures known to be effective in reducing HCAIs and be familiar with the Trusts Infection Control Policies. All staff are required to attend a mandatory training session on infection prevention and control and be updated according to their area of employment.
• Infection Prevention and Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA and Clostridium Difficile in accordance with the Hygiene Code - Code of Practice for the Prevention and Control of Healthcare Associated Infections (DH 2008)CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Adhere to relevant code of practice of professional body.
• Registered practitioners who are non-medical prescribers are accountable for their prescribing activities by ensuring they are aware of their Professional accountability and any restrictions or special considerations in their prescribing practice.
• Maintain and utilise advanced clinical skills to analyse and interpret history of illness, presenting symptoms and physical findings to enable diagnosis, planning and treatment of the patient.
• To implement nursing care as per care plan as discussed with the Team Leader and to make accurate observations of the physical, mental, social conditions of the patient and / or carer and report these back to the Team Leader.
• To implement care based on research and from any post registration course undertaken.
• To develop competency in wounds care.
• The administration of drugs should be undertaken in line with Trust Policies and Procedures and in following the NMC Guidelines for administration of Medicines Act 1992 and Misuse of Drugs Act 1991ADMINISTRATIVE RESPONSIBILITIES
• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and proceduresTEACHING & TRAINING RESPONSIBILITIE
• To support the development of junior staff through clinical supervision and mentoring.
• To attend mandatory training, including Safeguarding training according to Trust and local policy.
• To demonstrate a commitment to personal continuing education.RESEARCH & AUDIT
• To participate in any research undertaken in the unit.
• To actively assist in the Departments Audit ProgrammeLINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• To act as preceptor /mentor to new members of staff, facilitating the achievement of their competencies throughout their preceptorship/orientation period in close collaboration with the ward manager and the nursing team
• To act as mentor to pre-registration nurses and other students/visitors to the ward ensuring that support and instruction is provided as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department
• Potential blood or body fluids exposure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Person specification

Essential

• HCPC registered
• Degree / Diploma in Occupational Therapy
• Postgraduation study / training
• NHS experience

Desirable

• Member of professional body RCOT
• Clinical Educators Training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Hillingdon Hospital NHS Foundation Trust

Address

Hillingdon Hospital

Pield Heath Road

Uxbridge

UB8 3NN

United Kingdom

Employer's website

https://www.thh.nhs.uk/index.php (Opens in a new tab)

Job description

Job responsibilities

The post holder will join a highly regarded consultant team within the glaucoma service and will be responsible for the delivery of safe, effective and patient-centred glaucoma care across multiple Moorfields sites. The role includes face-to-face clinics, virtual review clinics, theatre sessions and leadership of glaucoma diagnostic pathways.

The successful candidate will support the continued expansion of consultant-led glaucoma services and play a key role in developing innovative models of care to improve access, efficiency and patient outcomes. Working closely with consultants, divisional management teams, specialist optometrists and multidisciplinary colleagues, the post holder will contribute to service planning, governance and continuous improvement initiatives.

Responsibilities include clinical leadership, supervision of junior medical staff, participation in audit and appraisal processes, research and teaching activities, and active involvement in maintaining the high standards of care for which Moorfields is recognised internationally.

Person Specification

EDUCATION & QUALIFICATIONS

Essential

• FRCOphth / MRCOphth or equivalent ophthalmic qualification.
• CCT in Ophthalmology or equivalent ophthalmic training (or be within 6 months of CCT date).
• Full GMC Registration (with a 'Licence to Practise').
• Be on or eligible for the GMC specialist register, or be within 6 months of entry.

Desirable

• Completion of, or studies towards Higher Degree (MD/PhD)

FURTHER TRAINING & KNOWLEDGE

Essential

• Be near to OR completed Higher Specialist Training in Ophthalmology.
• Awareness of current issues affecting the NHS
• Should have received training in clinical supervision as defined by the GMC.
• Completion of 2 years recognised post-CCT glaucoma fellowship training
• Experience of innovation and management of High Volume Ophthalmic Diagnostic Hubs

Desirable

• Prior Consultant Level Experience as a Glaucoma Specialist
• Clinical leadership training

SKILLS & ABILITY

Essential

• High level of glaucoma surgical experience including filtration, tube and revision surgeries
• Ability to lead & coordinate clinical and multi-professional teams.
• Excellent surgical competence & skills in modern cataract surgery.

Desirable

• Excellent teaching & presentation skills.
• Management skills & experience.

EXPERIENCE

Essential

• Experience of teaching at postgraduate level
• Active involvement in Service Improvement and Audit

Desirable

• Experience of public & patient engagement.
• Clinical leadership and management experience in developing and delivering new services.
• Involvement in clinical leadership roles such a participation in QIPP projects & service improvement projects.
• Management innovation experience

PERSONAL QUALITIES

Essential

• Excellent communications skills
• Ability to lead & co-ordinate multidisciplinary teams
• Committed to job
• Flexibility and teamwork

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital

162 City Road, Old Street , EC1V 2PD

London

EC1V 2PD

United Kingdom

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

Essential

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience

Desirable

• Experience of working in the NHS or similar Health Care Setting

Skills

Essential

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

Essential

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk District General Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

Person Specification

Working Hours

Essential

• Able to work between 12:30 and 18:30 Monday to Friday

Experience

Desirable

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Surgery

Address

202-204 Abington Avenue

Northampton

NN1 4QA

United Kingdom

Employer's website

https://www.countysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To provide skilled nursing care, demonstrating a high standard of practise for the whole experience for every cardiac patient.

2. To demonstrate a high standard of practice in assessing, implementing and evaluating patient care.

3. Acts as scrub nurse in diagnostic and interventional procedures such as Angiography, Percutaneous Coronary Intervention, Permanent and Temporary Pacemakers.

4. Work in Cardiac Cath Lab Recovery and Pre Assessment areas.

5. To promote evidence based practise for the cardiac patient from admission to discharge.

6. To maintain accurate records and documentation according to all guidelines in place.

7. To attend Ward meetings and contribute to the implementation of change, providing feedback from any study days attended.

8. To ensure that custody, administration and recording of drugs are in accordance with Trust Policy and NMC guidelines. Using the Hospital Nerve Centre system as appropriate when trained.

9. To adhere to the guidelines within the NMC Code of Conduct

10. To deal with emergencies in the Cath Lab and on the recovery ward in a calm and professional manner.

11. To support families and relatives during distressing circumstances such as bereavement or the imparting news of a complicated diagnosis such as a patient needing Heart Surgery.

Read complete JD attached.

Person Specification

Experience

Essential

• oCurrent NMC registration RN
• oExperience working with cardiac patients
• oEvidence of good clinical skills

Desirable

• oExperience working within Cardiac Cath Lab

Knowledge

Essential

• oGood cardiology knowledge
• oEvidence of ongoing Continued professional development
• oEnthusiasm for cardiology and development within the speciality

Desirable

• oAbility to manage and recognise cardiac rhythms.

Personal Skills

Essential

• oExcellent communication skills both verbal and written

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Cardiac Cath Suite Bedford Hospital

Bedford

MK429DJ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Job description

Job responsibilities

• A team player with excellent communication skills, compassion and a good bedside manner along with excellent practical, problem solving and decision-making skills
• Enthusiastic and motivated
• Diligent
• Ability to develop effective working relationships on an individual, multi-professional and team basis with all levels of staff
• Ability to travel

And will undertake:

• Patient consultations at home and within the surgery
• Physical examinations
• Diagnosis and treatment of illnesses/ailments
• Health education
• Relevant administration
• Liaising with other healthcare professionals and/or hospitals

Person Specification

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using SystmOne
• Experience with Primary Care interfaces such as AskmyGP, Footfall, AccuRx.
• Experience of telephone and video consultations

Qualifications

Essential

• Holder of MBBS or MBChB or BMedSci
• Certificate of Completed Training or pre-decessor
• GMC registration
• On medical performers list
• work permit if applicable

Desirable

• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Larwood Health Partnership

Address

56 Larwood Avenue

Worksop

Nottinghamshire

S81 0HH

United Kingdom

Employer's website

https://www.larwoodhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Group People Services team launched their ambitious operating model earlier this year and you will lead the next phase our Group shared services operating model, creating greater consistency and standardisation whilst ensuring services remain responsive to the needs of our hospitals, clinical services and workforce.

You will establish a clear vision for the future of transactional people services and translate this into practical programmes of transformation and continuous improvement

This will include developing our structures, processes and systems identifying opportunities for standardisation and automation; reducing unnecessary variation a, strengthening governance and improving the experience of managers and colleagues who use our services.

This role is central to our ambition to create a modern, customer focused and digitally enabled People function working in the context of the NHS People Plan, People Promise and wider NHS workforce transformation agenda.

We are looking for an experienced and ambitious people professional who can operate confidently at senior level and has a proven track record of delivering complex workforce transformation.

You will bring substantial experience of working within the NHS or another large complex organisation and will have a good understanding of the operational realities of delivering workforce services in a demanding healthcare environment.

You will be able to demonstrate;

Significant senior leadership experience within a People Services environment

Experience of developing and transforming shared services or transactional services

Strong knowledge of NHS workforce processes, systems and governance

Experience of leading complex change across multiple services or organisations

A strong understanding of workforce compliance and assurance

Experience of using data and digital technology to improve workforce services

A track record of delivering measurable improvements in quality, efficient and customer experience.

Excellent programme change and transformation leadership skills

The ability to influence and engage senior clinical, operational and corporate stakeholders

Have commercial and financial awareness and experience of translating this into business plans

The ability to build high performing teams to develop a culture of accountability and continuous improvements.

You will be an innovative and credible leader who can move comfortably between strategic thinking and operational delivery.

Please see attached job description for further details.

Person Specification

Qualifications

Essential

• Relevant first or higher degree/equivalent experience; Master's Degree; MCIPD

Experience

Essential

• Significant experience in a senior HR&OD role in a large organisation, including leading a team and/or function.
• Significant experience of liaison with managers, staff and trade unions at all levels, internally and external organisations
• Experience of a highly complex, sensitive environment and/or working in contentious hostile situations and finding solutions.
• Dealt with uncertainty and ambiguity in a complex environment.
• Evidence of leading major organisational change
• Evidence of workforce KPIs/performance management.
• Experience of leading both HR & OD at a senior level.
• Evidence of policy development and implementation
• Experience of undertaking audit and surveys, analysing and disseminating results
• Experience of medical workforce issues at senior level
• Experience of continuous improvement project methodologies

Desirable

• Track record of introducing change, innovation and improvements

Knowledge

Essential

• Knowledge of contemporary HR&OD legislation, employment law and other relevant policies and standards
• Current Professional and NHS Issues locally and nationally
• Highly developed knowledge and application of a wide range of HR&OD practice
• Understanding the impact of HR&OD practice on the delivery of quality clinical services, patient safety & experience
• Understanding of 'big picture' future health care and importance of HR&OD strategy to longer term clinical strategy, business plans and workforce plans for the trust

Skills

Essential

• Advanced and specialist communication and solution focused negotiation skills.
• Possession of tact and sensitivity, including a commitment to confidentiality
• Role model for the profession, remains calm and controlled in difficult and challenging situations, and is emotionally resilient.
• Reflects on delivery of the HR&OD service and own performance, learning and/or changing behaviour to improve.
• Analysis and interpretation of complex data and information, options appraisal, recommendations & report generation where no precedent exists.
• Capacity to deal with complexity of issues, and multiple tasks
• Ability to work independently and prioritise own workload
• Initiating, writing & embedding policies, protocols, reports etc.
• Computer literate and proficiency with MS Office
• Advanced presentation skills to influence and inform, including dealing with complex and difficult questions and challenge.
• Significant leadership and management development skills, encourages and enables teams and individuals to develop.

Desirable

• Coaching and/or mentoring skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Wavertree Tchnology Park

Liverpool

L13 1HD

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.

The department of Clinical Neuropathology provides high-quality UKAS accredited diagnostic services and conducts research into disease of the nervous system. A wide range of CNS and PNS specimens are handled. Services include diagnosis of tumours as well as other pathologies on Pituitary biopsies, Cerebrospinal fluid (CSF), Muscle and Nerve biopsy,Intra-Epidermal Nerve Fibre Density analysis (IENFD), Epilepsy surgery and supporting comprehensive Neuro Molecular Genetic testing. The department provides autopsy examinations and forensic neuropathology, particularly for head injury and co-ordinates research projects and teaching courses in traumatic neuropathology. The department also provides clinical diagnosis for the Centre for Nervous Tissue Bio-Resource (Brain Bank) for neurodegenerative disease.

Duties and Responsibilities

• Responsible for a specialist area, providing specialised technical scientific services and communicating complex information that will aid and determine clinical diagnosis.
• Contribute to the development of specialist investigations, identifying better ways of working and finding efficiencies in service delivery.
• Manage day-to-day staffing with the Operations Manager to ensure all resourcing needs are met, manage workflow and relevant training to meet turnaround times, cover bench work and where required supervise others as part of early or late or weekend shifts.
• Take part in other activities such as audits, training, and potentially clinical trials as required.

Key Responsibilities

• Analyse samples in line with local Standard Operating Procedures (SOPs) including but not limited to recording results and necessary action on the Laboratory Information Management Systems (LIMS), ensuring all Information Governance (IG) requirements are met.
• Maintain standards of conduct required by the HCPC to practice as a registered Biomedical Scientist.
• Provide technical advice to clinical colleagues as required and within limits of competency.
• Participate in the strategic development and service improvement of the analytical service, be responsible for the implementation of new techniques, equipment, and tests, as directed including all verification and validation work. Where necessary this will include analysing clinical trial samples.
• Ensure all incidents and events are correctly reported by junior staff in Q-Pulse quality management database and other relevant software and support them in learning quality procedures and investigations.
• In conjunction with the Quality team, monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q-Pulse. This may include taking part in investigations of incidents and providing expert insight into making improvements based on outcomes.
• Participate in appropriate clinical audits as required and directed.
• Monitor, and report on EQA and IQC procedures and be responsible for correcting problems that have been identified.
• Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including: Care Quality Commission UKAS ISO 15189 Synnovis policies and SOPs Any other body in area of responsibility. Provide supervision for all employees, including participating in early, late and weekend shifts if necessary and as required.
• Line manage employees, as required. This includes delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.
• Encourage junior employees in their scientific expertise, knowledge and professional development, including the safe use of highly complex and sensitive equipment.
• Develop, prepare, write, and review relevant documents, including SOPs, COSHH and risk assessments in line with the ISO 15189 standard.
• Demonstrate ongoing laboratory-based competency against training plans.
• To educate, train and involve the laboratorys staff in quality principles and practice.
• Ensure that all Synnovis policies and procedures are implemented and maintained.
• Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share same level of knowledge or understanding.
• Attend, and where required, chair regular departmental meetings and contribute to effective communication within the department.
• Work closely with Operations Manager to ensure stock inventory compliance.
• Deputise for the Operations Manager including attendance at meetings, as required.
• Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Kings College Hospital Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.

Over the last 170 years, Kings has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.

Person Specification

Qualifications

Essential

• BSc (Hons) IBMS accredited degree or equivalent
• HCPC State registration as a Biomedical Scientist
• Specialist portfolio in relevant discipline or equivalent experience (if HCPC Registration via IBMS Portfolio route) or FIBMS
• MSc, FIBMS or equivalent experience in a similar role
• Evidence of ongoing Continuous Professional Development (CPD)

Desirable

• Quality or Management qualification
• Willing to work towards higher levels of professional practice
• IBMS membership

Experience

Essential

• Leadership qualities with experience of coaching, co-ordinating and managing a team
• Experience of supervising junior employees
• Significant demonstrable discipline specific practical experience
• Experience in the education of physiology, pathology, and scientific principles relevant to specialism
• Experience in and ability to supervise analysis, interpretation and technical validation of routine, complex and specialist results
• Lead in area of special interest and expertise in one or more areas of the laboratory, for example Quality, Health & Safety, Training or IT

Skills & Knowledge

Essential

• Advanced working knowledge of histological, immunocytochemical and cryotomy techniques.
• Advanced working knowledge of processing muscle samples and muscle histochemistry/ICC staining.
• Well-developed physical skills, demonstrable ability to use precision equipment and consumables
• Manage the resolution of troubleshooting activity for highly technical and precision equipment and assays
• Ability to manage effectively in a changing dynamic environment with multiple conflicting priorities
• Ability to maintain focus and concentration for extended periods of time
• Knowledge of the correct policies and procedures to implement in relation to quality systems, with reference to ISO/UKAS

Desirable

• Good awareness of current issues within pathology locally and nationally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Synnovis Analytics

Address

Kings College Hospital

Denmark Hill

London

SE5 9RS

United Kingdom

Employer's website

http://www.synnovis.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities of the job

• Play an integral role in establishing, delivering and evaluating specialist weight management support for patients receiving obesity management medications (GLP-1 analogues).
• Contribute to the dietetic care of people under the bariatric surgery pathway.
• Use advanced behaviour change techniques and motivational approaches to support patients in achieving sustainable lifestyle changes.
• Facilitate group education for patients (including online interventions)
• Actively contribute to multidisciplinary team meetings, providing expert dietetic input to support patient-centred care planning
• Work collaboratively with colleagues across the multidisciplinary team to ensure safe, effective, and evidence-based management of patients living with obesity.

Please see the following attached documents for detailed description of the roles and responsibilities of this post: Job description and Person specification

Person Specification

Education and Qualifications

Essential

• BSc / Post graduate diploma in Nutrition & Dietetics
• Current HCPC registration

Desirable

• Relevant post graduate course/study days
• Non-medical prescribing qualification

Knowledge and Experience

Essential

• Significant and wide ranging experience in the dietetic management of obesity
• Evidence of continuing professional development
• Knowledge of dietetics within the NHS
• Experience of undertaking clinical audit
• Experience in the clinical supervision of students
• Experience of multidisciplinary team working

Desirable

• Experience of clinical research
• Experience of providing line management
• Formal teaching/lecturing experience

Skills and Competencies

Essential

• Good oral and written skills with people from a wide variety of backgrounds
• Motivational and counselling skills
• Presentation skills and ability to work autonomously with individuals and groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Denmark Hill

Department of Nutrition and Dietetics

London

SE5 9RS

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English.
• Computer Literate/Keyboard Skills

Desirable

• Understanding of safeguarding for adults and children.

Experience

Desirable

• Experience of working in a General Practice or NHS
• Customer service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eric Moore Partnership Medical Practice

Address

Medi Centre

Tanners Lane

Warrington

WA2 7NJ

United Kingdom

Employer's website

https://ericmoorepartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will join the existing team of consultants and will participate in the on-call rota.

Overall responsibilities include the co-ordination and delivery of the strategic and operational aspects of the Urology Services across Sunderland and South Tyneside and the wider sub-regional catchment area. These will reflect National and Local priorities including the strategic direction of STSFT and the Directorate of Urology.

The post holder is expected to possess CCT or equivalent and to be on the GMC Specialist Register at the time of taking up the post.

The post holder is expected to attend Directorate meetings and take part in Audit and Clinical Governance. Audit takes place monthly on a rolling half day. The post-holder will undergo annual appraisal, as do all medical staff in the Directorate. The post holder will also be expected to develop the Service in keeping with National guidance.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Person Specification

Experience

Essential

• Full general ENT surgical training with experience of general Urology with sub-specialty expertise in prostate and bladder
• Understanding of the NHS, Clinical Governance process and resource issues
• Evidence of organisational, management and time management skills
• Experience of supervising junior medical staff
• Experience of participation in undergraduate and postgraduate teaching
• Ability to teach clinical / technical / practical skills

Desirable

• Fellowship in the area of subspeciality interest
• Evidence of management and administration experience and understanding management goals
• Management course and / or certificate
• Qualification in medical education

Qualifications

Essential

• Primary medical qualification
• Full GMC registration
• Entry onto the GMC Specialist Register or eligibility for entry within six months of the date of the AAC [there is flexibility with the 6-month period with Executive Medical Director approval]

Desirable

• Higher professional degree, MD, PhD or equivalent

Personal Attributes

Essential

• Alignment with the Trust core values and behaviours.
• Flexible approach to service delivery and committed approach to development.
• Committed to share in professional, managerial and teaching responsibilities necessary to fulfil the obligations of the Directorate, to the Trust and its workforce.
• Ability to communicate effectively with patients, relatives and healthcare workers and other agencies
• Evidence of understanding of and adherence to principles of Good Medical Practice set out by the GMC

Audit and Research

Essential

• Ability to apply research outcomes to clinical practice
• Involvement in quality improvement measures
• Ability to undertake multi-disciplinary audit / audit in specialty area
• Good presentation skills
• Experience of clinical research

Desirable

• Undertaken research with published papers in refereed journals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Sunderland

SR4 7TP

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Business, Homecare and Service Coordination

Support the operation delivery and ongoing development of homecare services, ensuring effective coordination of processes and continuity of service.

Manage invoicing and homecare administrative processes, ensuring workloads are prioritised appropriately and queries are managed in a timely and effective manner.

Provide oversight of the Invoicing/Homecare team in relation to day-to-day operation issues, service queries and workload coordination.

Provide cover for distribution activity where required, maintaining effective working relationships with Procurement, Invoicing, Dispensary and other key teams to support safe and effective service delivery.

Act as a key link between operational pharmacy services and the Business Team, supporting reporting requirements, service monitoring and financial governance processes.

Support the preparation, validation and submission of reports relating to tariff excluded and other high-cost medicines to commissioners, in accordance with local and national requirements.

Act as senior signatory for signing off homecare schemes with homecare providers following clinical approval.

Assist in responding to commissioner queries and challenges relating to reimbursement and reporting, ensuring information provided is accurate and timely.

Contribute to the development and maintenance of effective processes linking homecare, invoicing, distribution, procurement and business functions to support safe and efficient service delivery.

Communication

Demonstrate highly developed communication skills to convey complex pharmacy operational information whilst deputising for the senior pharmacy operations manager, clearly and professionally to multidisciplinary teams, senior managers, clinicians, and external stakeholders, adapting the communication style to suit the audience and ensuring safe and effective service delivery.

Lead and facilitate regular operational meetings, departmental briefings, and service improvement discussions, ensuring clear dissemination of information, encouraging staff engagement, and promoting collaborative decision-making across pharmacy services.

Manage difficult and sensitive conversations with professionalism and empathy, including handling complaints, resolving service issues, addressing staff performance concerns, and negotiating solutions while maintaining positive working relationships.

Produce and present high-quality reports, business cases, standard operating procedures (SOPs), policies, and performance data, translating complex operational and financial information into clear, evidence-based recommendations for senior management.

Develop effective working relationships across clinical, operational, procurement, finance, and digital teams to support the delivery of safe, efficient, and patient-centred pharmacy services, acting as a key communication link between frontline staff and senior leadership.

Provide leadership, coaching, and constructive feedback to pharmacy staff, fostering an open culture of communication, continuous learning, and quality improvement while supporting organisational change and service transformation initiatives.

General responsibilities

Maintain a high standard of work and promote the professional image of Pharmacy within and outside the department.

Participate in the recruitment and selection of staff.

Ensure that safe working systems are in operation in accordance with Trust and departmental procedures.

Ensure that all legal requirements relating to the dispensing and storage of pharmaceutical products in the dispensary are met and are in accordance with criteria set out under COSHH regulations.

Participate in weekend, bank holiday rotas.

Support the provision of weekend in accordance with local procedures

Represent the pharmacy department at relevant meetings both on and off site.

Participate in dispensing services including the final accuracy checking of prescriptions / orders for inpatients, outpatients, patients being discharged in accordance with local standards, policies, and safe systems of work.

Supervise work carried out by other pharmaceutical staff within remit as required, ensuring compliance with agreed standards.

Participate in statutory and mandatory training

Provide counselling to outpatients to ensure that they gain maximum benefit from their medicines.

It is the responsibility of every employee to take reasonable care for their own health and safety and the health and safety of anyone else who may be affected by what they do.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the trust and in consultation with the post holder.

Previous applicants need not apply.

Person Specification

Qualifications

Essential

• NV Level 3, BTEC or equivalent qualification
• Registration with the General Pharmaceuetical Council

Desirable

• Leadership/management qualification

ACPT Qualification

Essential

• Achieved certification.

Desirable

• Practice Supervisor Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St Peters Hospital

Guilford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

We expect the candidate to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

Essential

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable

• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alderley Edge Medical Centre

Address

Alderley Edge Medical Practice

Talbot Road

Alderley Edge

Cheshire

SK9 7HR

United Kingdom

Employer's website

https://www.alderleyedgegp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The salaried GP will be responsible for delivering the full range of primary care services as part of the practice ensuring the highest standards of care for the differing needs of our patient population. The salaried GP will work closely with the practices multi-disciplinary team of other GPs, nurses and non clinical staff to provide a high quality and accessible service to patients

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS

Desirable

• Experience as a GP educator
• Experience of appraisal in practice or other setting
• Additional clinical skills beyond general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualification / Knowledge

Essential

• National certificate for DN's or equivalent
• Registered with GDC
• Evidence of continued professional development

Desirable

• Post basic certificate in any of the following Sedation, SC, Radiography, Oral Health, Orthodontics
• Knowledge of the role of the CDS

Experience

Essential

• Experience of being competent in Dental Administration, prioritising tasks and managing deadlines
• Keyboard skills, outlook, word, Excel

Desirable

• Experience of working with the public, special care pts and the elderly
• Experience of working in an environment where tact, diplomacy and confidentiality required

Aptitude and abilities

Essential

• Ability to work and relate to children and special needs
• Ability to use initiative in emergency situations
• Ability to develop good working relationships
• Ability to prioritise and organise clinc/surgery
• Self motivated and able to motivate patients
• Team player

Desirable

• Some ability to speak, read and/or write Welsh, or an eagerness to learn.
• Self management and planning skills
• Experience of commitment to QA and Audit

Values

Essential

• Good written and verbal communication skills, with people from a variety of backgrounds
• Support and demonstarte PTHB values
• Able to work autonomously

Other

Essential

• Ability to travel in a timely manner to other locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Powys Teaching Health Board

Address

Welshpool

Salop Road

Powys

SY21 7ER

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

KEY RESPONSIBILITIES

GENERAL

To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities.

Undertake the duties of a Personal Assistant to ensure that a high level of patient service is maintained

• To be the first point of reference for the Drs screening telephone calls, enquiries and requests, and handling them when appropriate
• Manage and maintain clinics and make appointments.
• Dealing with incoming emails and post, corresponding on behalf of the Drs.
• Produce insurance reports, prepare copies of records for solicitors, and check patient records for online access in line with GDPR.

Undertake the duties of a Secretarial Support Assistant to ensure that a high level of patient service is maintained

o While responding to priorities set by the Drs to organise the routine work relating to patients so that it is conducted in a timely and chronological order, bringing to the attention of the Team Leader any significant lapses and their causes.

o Perform support tasks examples of which are: organise forms; photocopying; maintenance of files; undertake reminder calls: type material from various source types; prepare correspondence, reports and other documents as necessary

o To provide support to clinical team

Ensure a high quality service provision across the hours of operation ensuring an efficient hand-over between staff

Adhere to established procedures and agreed Key Performance Indicators to enable quality standards to maximise patient satisfaction

Support the development and implementation of technology and systems

Utilises computerised data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary, and summarise data in preparation of standardised reports.

Ensure regular attendance at Practice Development and training days and team meetings even if it means attending site when not on shift.

To work closely with the patient services team, ensuring an effective level of service provided to patients and staff based within the practice.

Perform any other duties as requested by the Transformation, Communications, IT and Governance Manager.

Person Specification

Qualifications

Essential

• GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge

Experience

Essential

• Must have customer/patient care skills and have worked in a customer/patient facing environment

Desirable

• Experience of working in a public sector/healthcare environment would be advantageous
• Experience of working with clinical systems ie. SystmOne would be desirable

Knowledge and Skills

Essential

• Demonstrable good written and verbal communication skills
• Ability to compile and analyse statistical information
• Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
• Ability to remain calm when dealing with difficult or distressed people
• Competence in Microsoft Office packages (Outlook, Word, Excel)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Danetre Medical Practice

Address

London Road

Daventry

Northamptonshire

NN11 4DY

United Kingdom

Employer's website

https://www.danetremedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed

If successful this vacancy will require an enhanced DBS check at a cost of £54.90. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Experience

Essential

• Previous Trauma & Orthopaedic experience at ST6+ level (middle grade registrar level)

Qualifications

Essential

• MB. ChB. or equivalent

Research and Audit

Essential

• experience of research and audit

motivation

Essential

• commitment to a specialist career in foot surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

United Kingdom

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Education/ Qualifications

Essential

• Good standard of Secondary Education to GCSE level or equivalent

Desirable

• NVQ / Customer care qualification

Knowledge, Training & Experience

Essential

• Basic IT Skills with a Knowledge of Microsoft office-based applications
• Keyboard / Typing Skills
• Diplomacy
• Ability to work under pressure

Desirable

• Knowledge of NHS Switchboard
• Switchboard / Call centre experience
• Experience of using 2-way radio communication systems
• Basic understanding of Telephone system features

Communication and Interpersonal Skills

Essential

• Customer care experience
• Experience of working within an office environment.
• Excellent communication skills both written and oral
• Ability to liaise with people at all levels, internal and external to the organisation.
• Excellent telephone skills.
• Confidence
• Professionalism always
• Ability to work on own initiative and as part of a team.

Other Requirements

Essential

• Must be willing to work flexibly.
• Must be willing to work unsocial hours including weekends & Bank holidays as the service requires.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)