Job description

Job responsibilities

The successful candidate will work as part of the 0-19+ service, delivering public health offer across North Team [Macclesfield] working initially with the 0-5 age group.

The role also includes providing leadership to junior colleagues and new starters, organising/ work planning and delegation and chairing and attending meetings.

Please read the person specification and Job description prior to applying for this post.

Person Specification

Qualifications and Professional Training

Essential

• RN (Adult or Child/RSCN) or RM
• Evidence of recent professional development

Desirable

• Mentorship level 6
• Modules at level 6 - Public Health Related
• Solihull Approach trained
• Motivational Interviewing trained
• Immunisation training

Experience and Knowledge

Essential

• Knowledge of public Health Priorities
• Knowledge of child development
• Knowledge of safeguarding issues and working with vulnerable families
• Understanding of role within the public Health Team

Desirable

• Previous experience of working in a community environment
• Two years post registration with 12 months community experience
• Experience of data collection for reports

Skills and Attributes

Essential

• Good verbal and non-verbal and written communication skills.
• Ability to work as part of a team and independently
• Effective interpersonal Skills
• Ability to use email internet and word processing software
• Good organisational and time management skills

Desirable

• Ability to facilitate groups and discussions
• Ability to be flexible to meet the needs of the service

Personal Qualities

Essential

• Access to a car for work purpose
• Commitment
• Vision
• Confident and approachable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Watersgreen Medical Centre

Sunderland Street

Macclesfield

SK116JL

United Kingdom

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties include

Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.

To greet patients in a friendly and courteous manner at all times

To answer telephone calls in a polite, professional and efficient manner

To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS

Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms

Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives

Work together with your team to provide the best service you can to patients.

Advise patient when completing new patient registration forms, explaining the surgery policies

To listen to patient complaints, making sure that they are addressed and dealt with appropriately

Email correspondence and referrals as requested and record

Respond to patients via telephone, SMS or email as needed.

Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required

Receiving and recording requests for home visits in line with expected standards

Receiving, recording and booking requests for transport

Direct accurate patient information to the appropriate clinician using EMIS

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

Chaperone GP if required, following training

Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to

Attend and contribute to staff meetings

To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager

Opening and closing of premises when required

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and other applications we use are checked daily.

Person Specification

Qualifications

Desirable

• Good General Secondary Education
• College Education

Experience

Essential

• 1 years previous experience in similar field as a receptionist

Desirable

• Experience of working directly with members of the public in a busy office environment
• Experience of answering telephone calls in a high call-volume environment
• Experience of working as part of a team
• Experience of working within Healthcare or General Practice

Skills

Essential

• IT literacy skills
• Keyboard skills Basic
• Organisational skills
• Ability to deal with people in person and on the phone
• Be competent in use of Microsoft Word
• Able to work with a wide variety of tasks
• Ability to apply set procedures
• Accurate and thorough approach
• Ability to work without supervision
• Flexible with regard to working hours,
• e.g. holiday cover
• Able to undertake training outside of normal working
• hours if necessary

Desirable

• Use of EMIS Web
• Use of Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Francis Grove Surgery

Address

8 Francis Grove

Wimbledon

London

SW19 4DL

United Kingdom

Employer's website

https://www.francisgrovesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES AND RESPONSIBILITIES:

• Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
• Take clear and concise notes of patients interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template.
• After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.
• Identify potentially serious problems and bring those to the immediate attention of the correct clinician ie doctor, oncall doctor
• For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen and the appropriate professional to see them.
• Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
• Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
• Deal appropriately with instructions and queries from clinicians and outside agencies.
• Following practice standard operating procedures.
• Dealing with patient requests received via Online and Patchs
• Responding to email requests received
• Scanning documents and forwarding for action when required.
• Action tasks received.
• Supporting the pharmacy team with patient prescription requests, both in paper form and over the telephone.
• Processing and issuing of prescriptions within standard timeframes as per practice policy.
• Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Person Specification

Qualifications

Essential

• GCSEs or equivalent
• Strong written and communication skills required.

Desirable

• Previous experience working in a medical office environment preferred
• Knowledge of EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Old Swan Health Centre Group Practice

Address

Crystal Close

Old Swan

Liverpool

L13 2GA

United Kingdom

Employer's website

https://www.oldswanhcgp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administrative Support for the Complex Care Team

Administration of the CCT Teams channel

General administrative and IT support for the Community Specialist Practitioner (CSP) and Community Care Co-ordinators

Support clinical leads to proactively identify patients for neighbourhood support worker caseload.

Support project planning meetings

Referral Management

Accept referrals from multiple agencies and liaise with the team to allocate workload.

Record referral progress and outcomes.

MDT Meeting Support

Attend CCT MDT meetings across the four practices.

Prepare and distribute agendas prior to meetings.

Lead on information governance for MDT meetings.

Take meeting minutes and support team in the completion of care plans.

Record agreed actions on EMIS and send to team members.

Patient Follow Up & Communication

Act as point of contact for people supported by the CCT as required (phone calls and/or messages).

Prepare and communicate discharge summaries to patients via preferred method.

Data & Reporting

Support data analysts to review outcomes of the project by providing anonymised data as needed.

Support research team by providing qualitative data in the care plan as required.

Person Specification

Qualifications

Essential

• Educated to at least GCSE grade C and above in Maths and English or equivalent (or substantial experience in a similar role will be considered)
• Demonstrable commitment to professional development

Experience

Essential

• Three years administrative experience
• Demonstrable experience of working as part of a team

Desirable

• Experience of working in a GP Surgery or in healthcare
• Experience of using EMIS web and Black Pear
• Experience of organising MDT meetings

Skills and Abilities

Essential

• Excellent IT skills including Microsoft Office
• Excellent communication skills at all levels
• Good organisation skills
• Ability to work on own initiative as well as part of a team
• Full Uk driving licence and use of a car
• Willingness to travel to Clevedon, Pill and Portishead
• Flexibility to attend meetings on different days of the week

Personal Qualities and Attributes

Essential

• An understanding of and adherence to the need for strict confidentiality.
• Ability to work without direct supervision and determine own workload and priorities
• Ability to use own judgement, resourcefulness and common sense
• Pleasant and articulate
• Able to remain calm and professional under pressure
• Ability to multi-task

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbourside Family Practice

Address

2 Haven View

Portishead

Bristol

BS20 7QA

United Kingdom

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Summary of Responsibilities:

Advanced clinical practice is delivered by experienced, registered health and care practitioners. It is a level of practice characterised by a high degree of autonomy and complex decision making.

This is underpinned by a masters level 7 award or equivalent that encompasses the four pillars of; clinical practice; leadership and management; education and research, with demonstration of core capabilities and area specific clinical competence.

A non medical prescriber with a minor injury and illness qualification essential and the ability to maintain and monitor high standards of care.

Advanced clinical practice embodies the ability to manage clinical care in partnership with individuals, families, and carers. It includes the analysis and synthesis of complex problems across a range of settings, enabling innovative solutions to enhance peoples experience and improve outcomes.

Definition of advanced clinical practice provided by the Advanced Clinical Practice HEE Multi-professional (ACP) Framework (2017).

Main Duties & Responsibilities:

• Work as part of the multidisciplinary clinical team, for the provision of health care services to the patients of the organisation.
• Work as an autonomous practitioner, responsible for the delivery of evidence-based practice for patients within the scope of your capabilities.
• The post holder will take professional accountability for working at advanced level within the remit of qualifications and capabilities, as defined by the appropriate Framework for Advanced Practice, and working within the organisations standards and protocols, and local and national frameworks for best practice.
• Develop a portfolio of evidence demonstrating competencies and capabilities: in the four pillars for nurses as defined in the Core Framework for Advanced Clinical practice ACP Primary Care Nurse 2020.pdf (hee.nhs.uk) of,

1. Clinical practice

2. Leadership and Management

3. Education

4. Research

The postholder will be able to:

• Demonstrate highly developed interpersonal and communication skills
• Develop critical thinking, complex clinical reasoning, and problem-solving skills
• Be a caring, compassionate clinician that is committed to high quality patient care
• Practice, without direct supervision, as an autonomous primary care healthcare practitioner.
• Safely manage undifferentiated and undiagnosed presentations using data gathering, clinical examinations, diagnosis, organising investigations, safe prescribing, management, completing referrals, and follow-up within their agreed scope of practice and capabilities.

Clinical responsibilities:

• Safely manage undifferentiated and undiagnosed presentations using data gathering, assessing for red flags, investigation, diagnosis, management, and review within their agreed scope of practice and capabilities.
• Must demonstrate complex clinical reasoning skills, to use problem solving approaches to analyse and synthesise information, manage medical and clinical uncertainty particularly in relation to a wide range of contexts and clinical presentations, and to include physical, mental, and social problems.
• Have a sound understanding of referral pathways including routine, urgent, 2-week wait and emergency admissions.
• Use resources appropriately and effectively.
• Manage acute/chronic presentations and medical complexity.
• Safely and effectively use a range of consultation modes to include telephone, video, online and face to face.
• Prescribe treatment and medication safely in line with local and national guidelines (where professional regulation and training permits i.e., an independent prescriber)
• To offer personalised care to people and signpost to and link with other members of the organisation or wider health and social care team.
• Make every contact count in terms of public and patient health. Provide health promotion and patient education in supporting patients for healthier lifestyle, self-care and in managing their own conditions.
• Understand the needs of the organisations population and work to meet them effectively as part of the wider team.
• Work collaboratively as part of the multidisciplinary team understanding the capabilities of colleagues to promote the most appropriate care for people.
• Manage urgent situations by providing effective immediate emergency care, including initiating, and performing BLS/anaphylaxis management and use of AED
• To provide accurate, contemporaneous, and complete records of patient consultations, consistent with legislation policies and procedures
• Support the practices on-call triage system.
• Manage own and others pathology results in accordance with own level of capabilities and following shared care pathology guidance and organisations policies and procedures.
• Safely and effectively manage documents (clinical letters/hospital discharges) in accordance with own level of clinical capabilities and following organisations policies and procedures.

Communication skills:

• Have advanced and flexible interpersonal and communication skills to engage in effective and complex interactions with patients, carers, and colleagues as detailed in the profession specific framework.
• Communicate effectively with individuals who require additional assistance for consultation e.g., use of interpreters, BLS interpreters, easy read, people with LD etc.
• Use communication skills to maintain a professional approach when working with patient and colleagues.

Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with organisations procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Safeguarding: Individuals have a duty of care to children and vulnerable adults that they encounter whilst at work to safeguard and promote their welfare and to work to prevent, recognize, respond, appropriately refer, and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults and PREVENT policies and procedures.

Person Specification

Qualifications

Essential

• MSc Advanced Practice from University or Credentialling via RCN, or completion of HEE pathway that provides a Digital Badge - Credentials - Advanced Practice (hee.nhs.uk)
• Health Assessment
• Non-Medical Prescribing Qualification
• Registered with NMC

Experience

Essential

• Experience of working in community / primary care with patients of all ages (0-99+ years)
• Management of long-term conditions
• Involvement in implementing and using protocols and clinical guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

33 Hours position Available Days and Nights As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team. Ideally, youll have completed a Level 2 Diploma S/NVQ in Adult Social Care and are prepared to work towards Level 3 qualification in Adult Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. Whats essential, though, is your brilliant positive energy and natural ability to get along with people. Youll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, youll be truly considerate and kind.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Well provide full training, so its a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Hourly rate is subject to experience and qualifications
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Person Specification

Qualifications

Essential

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Desirable

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Experience

Essential

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Desirable

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Additional Criteria

Essential

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Desirable

• Senior Care Experience
• Level 3 NVQ in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Loansdean

Morpeth

Northumberland

NE61 2BT

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

South Street Surgery

Job Title

Receptionist / Care Navigator

Responsible To

Practice Manager

Job Purpose

To provide a professional, efficient and friendly reception and administrative service to patients, doctors, nursing staff and the wider practice team. The Receptionist/Care Navigator will act as the first point of contact for patients, helping them access the most appropriate healthcare professional or service in a timely manner whilst ensuring confidentiality and excellent customer care at all times.

Main Duties and Responsibilities

Reception Duties

• Welcome patients and visitors to the surgery in a courteous and professional manner.

• Deal with patient enquiries both face to face and via telephone.

• Book, amend and cancel appointments in accordance with practice protocols.

• Signpost patients to the most appropriate clinician, healthcare professional or external service.

• Manage requests for home visits and relay information appropriately.

• Process patient arrivals and maintain accurate appointment records.

• Receive and accurately record messages for clinicians and other members of the practice team.

• Handle difficult or sensitive situations calmly and professionally.

Care Navigation

• Support patients in accessing the right service at the right time.

• Use agreed care navigation protocols to direct patients appropriately.

• Promote and encourage the use of online services where suitable.

• Provide information regarding practice services and local healthcare services.

Administrative Duties

• Process incoming and outgoing correspondence.

• Scan and file documents accurately within the clinical system.

• Process prescription requests in line with practice procedures.

• Maintain accurate patient records and update demographic details when required.

• Support clinicians and managers with general administrative tasks.

• Action tasks and workflow items within agreed timescales.

Communication

• Communicate effectively with patients, carers, colleagues and external agencies.

• Work collaboratively as part of the wider practice team.

• Maintain confidentiality at all times in accordance with GDPR, practice policy and NHS guidance.

IT and Systems

• Use practice computer systems efficiently and accurately.

• Undertake data entry and administrative processing as required.

• Report any IT or system issues appropriately.

Health & Safety

• Follow practice health and safety procedures at all times.

• Assist in maintaining a safe environment for patients, staff and visitors.

• Report accidents, incidents or hazards promptly.

General Responsibilities

• Attend training and team meetings as required.

• Participate in mandatory training updates.

• Maintain a professional appearance and manner.

• Undertake any other reasonable duties appropriate to the role.

Person Specification

Essential Criteria

• Excellent communication and interpersonal skills.

• Good telephone manner and customer service skills.

• Ability to work calmly under pressure in a busy environment.

• Good organisational skills and attention to detail.

• Basic IT skills and ability to learn new systems.

• Ability to work both independently and as part of a team.

• Understanding of confidentiality and data protection.

Desirable Criteria

• Previous reception or customer service experience.

• Experience working within a GP practice or healthcare environment.

• Knowledge of clinical systems such as EMIS Web.

• Experience of appointment management and care navigation.

Working Conditions

• The post holder will be required to work flexibly to meet the needs of the practice.

• The role may involve periods of prolonged computer and telephone use.

• Occasional cover for colleagues during sickness or annual leave may be required.

Equality and Diversity

South Street Surgery is committed to equality of opportunity and welcomes applications from all sections of the community.

Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information relating to their health and other matters. Employees must maintain strict confidentiality at all times in accordance with practice policy, GDPR and NHS regulations.

Disclosure and Barring Service (DBS)

This post may be subject to a DBS check in accordance with current legislation and practice requirements.

Person Specification

Experience

Essential

• Experience of working in a customer service or reception-based role
• Experience of handling confidential and sensitive information
• Experience of working in a busy environment and managing competing demands
• Experience using computer systems, email and data entry accurately
• Experience of communicating effectively both face to face and over the telephone

Desirable

• Experience of working in a healthcare environment
• Experience of dealing with the public in a professional and compassionate manner
• Experience of working as part of a team

Qualifications

Essential

• Good standard of general education
• Basic IT and keyboard skills
• Ability to communicate effectively both verbally and in writing
• Understanding of confidentiality and data protection requirements
• Ability to work as part of a team and manage workload effectively in a busy environment

Desirable

• NVQ Level 2 or 3 in Business Administration, Customer Service or Health & Social Care
• Previous training in customer service or reception work
• Care Navigation training or experience
• Experience using clinical systems such as EMIS Web
• Additional administrative or healthcare-related qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

The Surgery

South Street

BARGOED

Mid Glamorgan

CF81 8SU

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Further Training

Essential

• Microsoft Office Applications

Desirable

• Network Topology
• Microsoft NT Server Admin
• Microsoft Exchange

Experience

Essential

• Experience supporting a large user base
• Excellent communication and time management skills

Desirable

• Supervisory skills
• Dealing with people in a customer service environment
• Familiarity with an IT support environment
• Knowledge of various database languages

Qualifications-Academic/ Craft/ Professional

Essential

• A computer or business orientated qualification or equivalent experience

Desirable

• ECDL or equivalent
• ITIL Qualification

Knowledge Requirements

Essential

• Significent service desk or application support experience
• Basic understanding of the IT function
• Understanding of data quality requirements
• Excellent knowledge of Microsoft desktop packages
• Good level of education and advanced keyboard skills

Desirable

• Understanding of the business goals of the organisation
• Extensive knowledge of NHS information flows and business requirements

Contractual Requirements

Essential

• Participate in the on-call rota

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the grade as directed.

The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

To support and enhance the professional psychological care of clients within the service, across all sectors of care; providing psychological assessment and psychological interventions under the supervision of a HCPC registered Practitioner Psychologist, working independently according to a plan agreed with a HCPC Registered Practitioner Psychologist and within the overall framework of the teams policies and procedures. To assist in clinically related administration, conduct of audits, collection of statistics, and development of audit and / or research projects, teaching and project work.

ORGANISATIONAL CHART

KEY RESULT AREAS:

Clinical:

1. To undertake protocol based psychological assessments of clients applying psychological theory, including neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care.

2. To assist in the formulation and delivery of care plans involving the psychological treatment and / or management of a clients problems, under the supervision of a HCPC registered Practitioner Psychologist.

3. To assist in the coordination and running of therapeutic groups or clinical projects.

4. To work with other staff to assess community patients and review their care in preparation for multi-disciplinary reviews.

5. To assist in the development of a psychological based framework of understanding and care to the benefit of all clients of the service, across all settings where care takes place.

6. To attend and contribute to appropriate multi-disciplinary meetings.

7. To respect diversity. To treat everyone with dignity and respect and act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices.

For full job description, please see attached supporting documents.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Qualifications

Essential

• An Honours degree in Psychology (2:1)
• Entitlement to graduate membership of the British Psychological Society

Special Knowledge/Skills

Essential

• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• Ability to communicate information which may be perceived as contentious to patients, carers and colleagues in a manner that promotes understanding and acceptance
• An understanding of the needs and difficulties of people with mental health problems, learning disabilities and/or other disabilities.
• An ability to apply existing psychological knowledge to health and social service contexts.
• An understanding of psychology applied to health care.

Desirable

• Experience using computers for databases or data-analysis.
• Experience using microcomputers for databases or data analysis especially SPSS for Windows
• High standard of report writing

Training

Desirable

• Further post-graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis

Personal Attributes

Essential

• An ability to interact effectively with staff from all disciplines.
• An ability to interact effectively with people with mental health problems or learning disabilities.
• Ability to work independently, reliably and consistently with work agreed and managed at regular intervals.
• Ability to accept and use supervision appropriately and effectively.
• Able to travel throughout the catchment area, without unnecessary delays.
• A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability)

Desirable

• An interest in working with people with mental health problems.
• A desire to explore a career in Professional Psychology.

Experience

Essential

• Practical experience of working with people with mental health problems and/or learning disabilities and/or psychological/behavioural/ neurological problems

Desirable

• Experience of paid work in direct care provision, particularly in the care group of the specialty of this post.
• Experience of administering and scoring neuropsychological assessments.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Block 9, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF13SP

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Ensure there is compliance with all regulatory provisions regarding fire safety in all Trust owned or operated properties.

Conduct a program of fire risk assessments in all Trust occupied premises, working to the standards in Regulatory Reform (Fire Safety) Order 2005, Health Technical Memorandums (HTMs), Building Regulations, British Standards and other relevant documentation, to ensure the Trust and its buildings comply with current fire legislation.

Undertaking overarching fire risk assessments in complex hospital buildings, to ensure efficacy of shared arrangements, horizontal evacuation and compartmentation, taking into consideration the profile of occupants.

Ensure all wards, departments and units have local plans in place detailing the actions to be taken in case of fire. Ensure these are reviewed regularly and their contents understood by staff.

Conduct a comprehensive program of fire drills across all Trust occupied premises, including where necessary outside of core hours to ensure all staff are prepared.

Maintain suitable clear structured records of all risk assessments, evacuation plans, fire drills and training are kept and accessible; this includes analysis of same when required.

Produce and maintain structured electronic records of reports, assessments, drills and fire safety and emergency planning training programmes to meet the needs of the Trust.

Compile end of month and annual fire safety statistics, analyse and produce reports to inform Head of Estate Development and the Health & Safety Committee.

Investigate all incidents of fires and fire alarm actuations. Monitor and Analyse trends and patterns to assist the Trust in learning from fire related incidents.

To maintain an up to date resource base of legislation, codes of practice and other relevant literature. To make the resource readily available to other Estates and Facilities staff.

Conduct fire safety audits when required, including on contractors operating on our premises.

Formulate and deliver a suitable program of fire safety training to a workforce of approximately 4500 staff. Methods to include e-learning, remote training using Microsoft Teams, and face to face training methods as appropriate; include specialist methods where appropriate such as the use of a fire training simulator used in conjunction with fire extinguisher training, and the use of Evac-Chair and other associated evacuation equipment.

Review with the Head of Safety and Compliance the Trust fire related policies and procedures, updating where appropriate, and communicating to Trust employees.

Support and advise the Head of Safety and Compliance in the production of an annual report to be provided to the Trust Board, by providing detail of the achieved standard of fire safety across all Trust premises.

Advising and liaising with staff and management at all levels regarding fire safety matters.

Plan, organise, conduct and report on emergency planning exercises of all types, with an emphasis on fire scenarios, but potentially also covering other emergency planning risk and threat areas. This includes regular communications test exercises, through to live-play exercises with inter-agency involvement i.e. emergency services, other Trusts, Local Health Resilience Forums, Borough Resilience Forums, and other Category 1 & 2 Responders.

As required provide a fire advisory service to the Estates and Facilities department on new and refurbished Trust building schemes.

Liaise and work with other members of the Health and Safety Team to achieve the Trust's health, safety, fire, emergency planning and security objectives.

Maintain an awareness of changes in fire safety legislation and guidance to ensure the Trust meets its fire safety obligations.

Participate in Local Health Resilience Forums; Borough Resilience Forums and Regional EPRR Meetings, representing the Trust on fire safety matters.

Management responsibilities

This is a non-clinical role.

The post holder is expected to contribute to the review and development of policy and procedural documentation within fire safety and emergency planning exercising activity. (Trust Fire Policy, Fire Safety Protocols and other fire procedural documents).

The post holder has no budget responsibility

The post holder will be responsible for purchasing relevant required equipment to meet needs of compliancy regarding Fire Risk Assessments.

The post holder will be responsible for determining the most suitable suppliers for procuring fire safety equipment in line with requirements from RRFSO & Firecode Series 5.

The post holder has no line management responsibilities

The post holder will conduct a compliant program of fire risk assessments and reviews in all Trust occupied premises.

The post holder is expected to manage his/her own workload under the line management of the Head of Estate Development.

The post holder will be responsible for the initial organising and prioritising their schedule of work, and annual work plan, in order to complete the annual fire risk assessment , fire drill and inspection programme.

Be expected to produce and deliver a fire safety training programme to all staff groups, in order that the Trust comply with Firecode; the types and frequencies will be determined by a training needs analysis.

Leadership

Accountable to the Head of Estate Development

Accountability for the completion of fire risk assessments, fire drills, and fire training, including statistical analysis and reports thereof.

Advising and influencing on all fire safety matters and supporting and advising departmental managers to discharge their duties.

Advising managers on the implementation of all fire safety legislation and codes of practice.

Designing and delivering training courses for staff on fire safety

Research

Required to interpret obligations as directed under the Regulatory Reform (Fire Safety) Order 2005, Health Technical Memorandums (HTMs) Firecode 05-Series, Health Building Notes (HBNs), and British/EU/ISO Standards relating to fire safety.

Undertake surveys, and report on the impact of changes in legislation and official guidance regarding fire related matters. Advise on remedial action required to achieve an acceptable standard and make recommendations on the priority of improvement schemes for funding.

Communication

Effective verbal communication skills, including patience and a willingness to listen. Ability to converse productively with staff, managers and specialists.

Proficient negotiating and influencing skills.

Adept written communication skills, including structured report writing and training packages.

Ability to build and maintain constructive relationships with professional and managerial disciplines.

Provide effective teaching and coaching in all issues involving fire safety, including strategy and evacuation procedures, to individuals and groups.

Maintain a close working relationship with the local Fire and Rescue Service.

To facilitate mutual knowledge and understanding of their respective requirements and obligations.

Manage internal and external fire safety enquiries requiring advice; referring to specialists, such as the appointed Authorised Engineer (AE) where necessary.

On Call/Unsocial Hours

Post requires occasional out of hours working to undertake selected fire drills and training to in-patient wards. Approximately twelve evenings a year.

Post also requires occasional weekend working to conduct exercises and emergency planning activity. Approximately two days a year.

Person Specification

Qualifications

Essential

• Fire Safety Experience (5 years)
• Fire Safety Qualifications

Desirable

• Additional relevant Qualifications

Experience

Essential

• Experience in Undertaking Fire Risk Assessments
• NHS Experience in Fire Safety or large Organisation
• Experience in dealing with external Organisations (Cat-1 Responders)
• Experience in Delivering Fire Safety Training Courses

Desirable

• Experience in Working Across Organisational Boundaries
• Experience in Preparing Fire Safety Training Courses

Skills

Essential

• Information technology skills, Microsoft Office packages
• Communication skills

Desirable

• Influencing Skills/Negotiating Ability
• Report Writing
• Prioritising Workload

Knowledge

Essential

• Legislative Knowledge (Firecode/HBNs/Building Regs [Approved Document B])
• In-depth knowledge of Fire Risk Management

Desirable

• Knowledge of EPRR Exercising (Live/Field, Drills, Workshop - Syndicate/Functional - Command Post - CPX/ table top etc.)
• Ability/Knowledge to Undertake Fire Safety Audits, including in Complex Health Care Settings

Environment

Essential

• Leadership/Managerial/Organisational Skills
• Setting up portable fire simulator trainer weighing approx. 20kg. Occassionally working for long periods in conditions that require good mobility to access work environments such as roof plant rooms and basemnent ducts.
• Occasional exposure to unpleasant working conditions when performing site surveys and risk assessments in wards, boiler houses, ducts and service access areas.

Desirable

• Evidence of Adaptability with Working in Different Environments/ Under Mental Pressure to Meet Deadlines/Emotional Stressors (MH Wards)
• Physically Fit - Occassional moderate physical effort required as dutioes dictate e.g. demonstrating the use of evacuation equipment, moving of moderately heavy equipment such as extinguishers etc.
• Ability to remain focused in periods where there are frequent interuptions via email and telephone, and the constant requirement to reprioritise workload at short notice.

Additional

Essential

• Cross Site Experience
• Good Knowledge of English Language

Desirable

• Continued professional Development (Membership of IFE or IFPO)
• Analytical Skills
• Flexibility to Work Out Of Hours

Other Requirements

Essential

• Valid and Current Driving License
• Access to Road Worthy, Taxed and Insured Vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Queen Mary's Hospital

Frognal Avenue

Sidcup

DA14 6LT

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information on the Job Description, main responsibilities and Person Specification to ensure you have the relevant skills for the post, please see the attached documents below.

Person Specification

Qualifications

Essential

• Diploma/Degree in Adult Nursing or equivalent.
• Registration with NMC.

Desirable

• Relevant supporting experience of placements including surgical, medical, palliative care, urology, community nursing where managing continence has been part of the role.
• Working towards Mentorship MPFT Bowel dysfunction training - competencies completed MPFT Catheter Care training - competencies completed MPFT Bladder Scanning Training - competencies completed MPFT - Pelvic Floor assess ment training- competencies completed

Experience

Essential

• Relevant experience/placements to the role including assessment and management of continence and wound care.

Desirable

• Working in a multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Longton Cottage Hospital

Upper Belgrave Road

Stoke-on-Trent

ST3 4QX

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For further information regarding this role, please see attached the Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Current NMC Registered Adult Nurse
• Experience of working as a Community Nurse.
• Ability to work autonomously and manage time and caseload effectively.
• Clinical knowledge relevant to the post.

Desirable

• Training in Microsoft office software
• Evidence of post-registration training in areas related to community nursing (i.e. tissue viability; continence; palliative care; long term conditions management)
• Experience of working in a triage setting.

Experience

Essential

• Experience of working as a Community Nurse.
• Ability to work autonomously and manage time and caseload effectively
• Clinical knowledge relevant to the post.
• Current NMC Registered Adult Nurse

Desirable

• Experience of working in a triage setting.
• Experience of carrying out remote (telephone) triage.
• Evidence of post-registration training in areas related to community nursing (i.e. tissue viability; continence; palliative care; long term conditions management)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Edwin House

Second Avenue, Centrum One Hundred

Burton, Staffs

DE14 2WF

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Provide comprehensive administrative support to the Outpatient Physiotherapy teams and Physiotherapy Leads.
• Coordinate and maintain clinical diaries and appointment systems for physiotherapy staff, including creating and amending diary templates and blocking diaries for annual leave, study leave, meetings and other agreed periods of non-clinical activity.
• Coordinate the weekly allocation of administrative responsibilities across the administrative team to ensure appropriate coverage of core functions.
• Coordinate administrative staff annual leave, in liaison with managers, to maintain minimum staffing levels and ensure continuity of service.
• Provide reception and front-of-house cover when staffing levels or service requirements necessitate.
• Book, amend and cancel patient appointments in accordance with departmental procedures and clinical requirements.
• Act as a first point of contact for patients, carers, relatives, referrers, health professionals and other stakeholders.
• Support the day-to-day management and smooth running of the Outpatient Physiotherapy administrative function.
• Provide supervision and support to Band 3 Physiotherapy Administrators and other administrative or temporary staff as required.

Person Specification

Qualifications and Training

Essential

• Good general education including GCSE English and Maths or equivalent
• Good written and spoken English skills
• Evidence of relevant administrative secretarial or business support training or equivalent experience.

Desirable

• Microsoft Office or equivalent IT qualification
• Relevant healthcare administration qualification

Experience

Essential

• Significant experience of working in an administrative or secretarial role.
• Experience of working in a busy and demanding environment with frequent interruptions and competing priorities.
• Experience organising and coordinating workloads and activities to meet service requirements and deadlines.
• Experience working independently and using initiative to resolve routine administrative and operational issues.
• Experience of dealing with sensitive and confidential information.
• Experience of providing administrative support within healthcare or other complex organizational environment,

Desirable

• Previous experience within an NHS or other healthcare environment.
• Experience of supporting clinical services.
• Experience or diary, clinic or appointment management.
• Experience of coordinating staff rotas, annual leave or workforce information.
• Experience of supervising or supporting other administrative staff.
• Experience of working within a Physiotherapy, therapy or other outpatient environment.

Knowledge

Essential

• Good knowledge of administrative and secretarial procedures and systems.
• Knowledge and understanding of diary and appointment management and the importance of maintaining accurate and timely information.
• Knowledge of effective workload planning, prioritisation and coordination.
• Ability to understand service requirements and use information to support effective administrative and staffing arrangements.
• Ability to identify problems, take appropriate action and recognise when matters should be escalated.
• Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook, and ability to learn and use relevant Trust IT systems.
• Understanding of the importance of confidentiality, information governance and data protection.
• Ability to deal with confidential, sensitive and sometimes complex information with discretion.

Desirable

• Knowledge of NHS administrative systems and processes.
• Knowledge of patient administration systems and/or electronic appointment systems.
• Understanding of the operational requirements of outpatient clinical services.

Personal Qualities

Essential

• Excellent organisational and time management skills, with the ability to prioritise and manage a varied workload.
• Ability to work on own initiative and with a high degree of autonomy while recognising when advice or escalation is required.
• Ability to coordinate and prioritise administrative workloads to maintain continuity of service.
• Ability to exercise sound judgement when dealing with competing demands and unexpected changes in staffing or service requirements.
• High level of accuracy and attention to detail.
• Excellent communication skills, both verbally and in writing and when dealing with telephone enquiries.
• Ability to communicate effectively with staff at all levels, patients, Evidence of contributing to service improvement and development. Evidence of supporting the development of colleagues or junior staff. relatives, carers and external organisations.
• Ability to provide guidance and support to junior administrative staff.
• Ability to work effectively as part of a team and contribute positively to team working.
• Flexible and adaptable approach to changing priorities and service requirements.
• Professional, courteous and approachable manner.
• Demonstrates discretion, sensitivity and sound judgement.
• Commitment to providing a high quality service to patients and colleagues.

Desirable

• Evidence of contributing to service improvement and development.
• Evidence of supporting the development of colleagues or junior staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To source and secure the right advice, care and support package in the most complex cases for adults with an assessed eligible need, across all care types (residential, nursing, home, community, supported etc), at the right time and at the right cost.

The management of the most complex cases includes, but is not restricted to instances where existing frameworks and contracts terms cannot deliver the specific individual requirements or where for individuals or groups of individuals, it is necessary to undertake competitive tender processes, utilising existing frameworks and contracts or via the open market, in order to source the right care and support solutions.

This role plays a key part in helping the Council meet its statutory obligations in relations adult care and this is a business-critical service, requiring significant responsibility to support the identification, mitigation and management of risks, safeguard vulnerable adults, resolve disputes or complaints, as well as meet tight and often urgent deadlines.

It requires a thorough and comprehensive knowledge and understanding of local markets as well as expertise in national and Council procurement and contracting processes, practice, legislation and regulations in order to undertake micro-commissioning and tendering exercises.

1. Identifying commercially astute options for care and support packages within the appropriate cost and service requirements, and the end-to-end sourcing for the most complex

requirements. This will include liaising extensively with practitioners, providers and individuals as they undertake commercially robust, appropriately tailored tendering and contracting processes or securing commitments and utilising contractual levers which ensure fit for purpose service provision designed specifically to meet the complex needs of the

individual.

2. Lead end-to-end negotiations with providers, and other individuals/organisations, as appropriate, linked to applicable care sourcing and/or tender processes, contract pricing and/or terms, and other conflict and dispute resolution issues; utilising market intelligence to understand the capacity and capability of the market and acting as the Councils commercial astute client and ensure all complex care placements undergo a process of financial scrutiny

and deliver value for money, with cost avoidance and or savings where practicable; ensuring financial contributions/top ups are effectively implemented and all processes are completed to enable prompt and accurate provider payments.

3. Provide significant support and challenge to the way existing services are commissioned and use extensive market analysis to identify best practice Provider services and innovative delivery models to support the best outcomes for people with care and support needs, improve value for money and deliver savings.

This will include:

Drafting reports to inform both formal and informal decision making, in particular in relation to options for and outcomes of the most complex care sourcing and procurement activity

Providing professional and technical advice as the Council's commercial expert Designing and delivering effective, commercially tailored and fit for purpose commissioning routes and associated tender processes and documentation, ensuring that best practice models of innovative service delivery are explored and incorporated where appropriate, and manage or assist in the analysis and evaluation of tender submissions

Ensuring all commissioning activity is managed in a legal, ethical and accountable manner in accordance with relevant national and Council legislative, regulatory and procedural requirements.

Identify, mitigate and manage risks, as well as resolving issues disputes and-or complaints, throughout the commissioning lifecycle.

4. Ensuring practice contributes to and is consistently aligned with the delivery of Adult Care and Community Wellbeing strategic commissioning strategies, approaches and intended

outcomes as well as all Council policies, practices and behaviour expectations. Remaining up to date and compliant with all relevant legislation, regulations, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.

5. Build, manage and maintain strong, positive working relationships with service - commissioning leads, contract managers, practitioners and individuals as well as providers across the adult care market.

Liaise with commissioning leads, contract managers, practitioners and individuals to ensure

the efficient and effective transfer from the commissioning and tendering process onwards to

accurately complete and maintain individual placement agreements outlining the

service/outcomes to be purchased from service providers.

- Where there are shortfalls as mapped against anticipated demand, work with the

market to support development of the necessary capacity and/or capability.

- Identify and implement as appropriate opportunities to further develop services on

behalf of the Council and other partners locally and regionally.

-

6. Support, and where required, lead on engagement and research with stakeholders and end users to inform effective care sourcing processes, ensuring that delivery solutions identified meet service user requirements. This includes supporting the effective co-production of service models and delivery solutions through the active involvement of end users in procurement processes, as appropriate.

7. Providing day to day leadership, advice and guidance within own area of responsibility as appropriate, to colleagues both within and beyond the Strategic Commissioning Team.

8. Ensure all procurement and care sourcing activity undertaken complies with regulatory frameworks (including CQC), Procurement Legislation, organisational policies and procedures, and professional codes of conduct, and aligns with the Corporate Risk Strategy. Throughout each stage of the procurement and care sourcing process, ensure that potential risks are identified, managed and minimised, and escalated as appropriate.

9. Manage and oversee the work of the Complex Care Officers and assisting the team to continually review and improve practice, embedding new ways of thinking and working.

10. Maintain the Councils databases, case and management information systems ensuring accurate, timely and comprehensive records for all complex care placements.

11. Lead on analysis of the data concerning complex care placements and producing intelligence and insight reports to meet Service, Directorate and Council requirements. Ensuring a robust approach to analysis and forecasting of population needs and balancing service delivery in terms of volume, cost and funding.

12. Responsibility for recording, monitoring and reporting on care sourcing activity, efficiency gains and service improvements in order to contribute to the team and wider Council performance management frameworks and to measure achievement against the commissioning and care sourcing outcomes and objectives.

13. Support the Care Sourcing Manager and wider Strategic Commissioning Team through contributing to integrated commissioning activities across the full breadth of the commissioning cycle, including but not restricted to:

planning commissioning and procurement

contract management, assurance and improvement processes

quality assurance, monitoring and review of services and Providers

market engagement and shaping activities

performance analysis and desktop data analysis

14. Take personal responsibility for:

- Ensuring Council resources are optimised and utilised effectively and efficiently,

- Delivering excellent customer service, incorporating the Council's equality and

diversity objectives and supporting the council to achieve best practice in all it

delivers

- Contributing to organisational transformation and changes in ways of working,

maximising the benefits and efficiencies for both internal and external customers

15. The post will provide line management and supervision to Complex Care Officers (Grade 8) as required, including planning, checking, allocating work, appraisal and dealing with day-to-day capability and conduct to meet the overall requirements of the service.

The post will also provide day-to-day leadership as appropriate to deliver the team priorities and work plan. Coaching and mentoring teams and colleagues as appropriate to embed new ways of working and thinking. Deputising for the Care Sourcing Manager as appropriate and necessary.

Person Specification

Qualifications

Essential

• A good commercial and procurement
• professional qualification (e.g.
• Diploma in Purchasing & Supply
• and/or membership of the Chartered
• Institute of Purchasing and Supply) /
• membership of professional body /
• educated to degree level or equivalent
• or otherwise demonstrate equivalent
• knowledge of external commissioning
• through significant experience.
• Significant experience of
• commissioning, procurement, project
• management and / or related
• disciplines demonstrating detailed
• understanding and excellent
• knowledge of public sector / health /
• social care commissioning, public
• procurement legislation, regulations,
• policies, best practice and markets.
• The post holder will be expected to
• possess and maintain up to date
• knowledge of relevant and current
• procurement legislation, regulations,
• and sector trends, and the ability to
• apply this insight to inform
• commercial and procurement
• decisions.

Employer details

Employer name

Lincolnshire County Council

Address

Lincolnshire County Council

County Offices

Newland

Lincoln

Lincolnshire

LN1 1YL

United Kingdom

Employer's website

https://jobs.lincolnshire.gov.uk/home.html (Opens in a new tab)