Refine your search
Showing 3 results
GP Receptionist
Westleigh Medical Practice
North East England
Admin and Clerical
Job summary Due to career development, an exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking individual to join our friendly...
11 day(s) ago
GP Receptionist
Westleigh Medical Practice
North East England
Admin and Clerical
Job summary Due to career development, an exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking individual to join our friendly...
11 day(s) ago
Practice Manager
Westleigh Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at…
12 day(s) ago
Practice Manager
Westleigh Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at…
12 day(s) ago
Practice Manager
Westleigh Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at…
22 day(s) ago
Practice Manager
Westleigh Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at…
22 day(s) ago
Posted 11 day(s) ago
Reference: 2354007
Job summary
Due to career development, an exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking individual to join our friendly and supportive team at Westleigh Medical Practice
Westleigh Medical Practice is a well-established training practice serving approximately 4600 patients in Westleigh and Abram. We have two surgeries - Westleigh (main site) and Abram (branch site). Recently CQC inspected and awarded GOOD. We are a member of the Leigh Primary Care Network (PCN). We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
- Monday - Friday 08:00-18:30
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patient through our practice access.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
- Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required.
- Action repeat prescription requests as required.
- Provide test results to patients.
- Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
- Process clinical letters coming into the Practice as required.
- Communicate with patents in a variety of ways (online, text, phone, in person, email).
- Assist patients with using latest digital technology.
About us
Westleigh Medical Practice has two clinical partners (ANP/GP). The Clinical Team consists of Two GP's, Two Advanced Nurse Practitioner's, One Physician Associate, Two experienced Practice Nurses and One Health Care Assistant. We also have Foundation Doctors and GP Trainees. We are also a Gold Award Training Practice with the University of Manchester for medical students. We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2032-26-0002
Job locations
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Job description
Job responsibilities
Key Responsibilities
Patient Reception & Customer Service
- Provide a warm, professional welcome to patients and visitors.
- Manage patient queries both in person and over the telephone.
- Direct patients to appropriate services in line with practice protocols.
Administrative Duties
- Manage appointment bookings, cancellations and enquiries using the Accurx and Systmone clinical system.
- Print, scan, code and file documents using Workflow
- Handle repeat prescription requests in line with practice procedures.
- Maintain accurate and up to date patient records.
- Support clinicians with administrative tasks to ensure smooth daily operations.
Clinical System & IT Use
- Confidently use SystmOne and Accurx as part of daily duties.
- Use Microsoft 365 (Outlook, Teams, Word, Excel)to support communication and workflow.
- Follow information governance, confidentiality requirements and data protection regulations at all times.
Teamwork & Practice Support
- Work collaboratively with the reception and administrative team.
- Report any issues or concerns promptly to the management team.
- Contribute to maintaining a calm, organised and patient focused reception environment.
- Adapt to changes in practice processes or requirements.
Other Duties
- Undertake training and development as required for the role.
- Carry out any other reasonable duties relevant to the position.
Job description Job responsibilities Key ResponsibilitiesPatient Reception & Customer Service Provide a warm, professional welcome to patients and visitors. Manage patient queries both in person and over the telephone. Direct patients to appropriate services in line with practice protocols.Administrative Duties Manage appointment bookings, cancellations and enquiries using the Accurx and Systmone clinical system. Print, scan, code and file documents using Workflow Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.Clinical System & IT Use Confidently use SystmOne and Accurx as part of daily duties. Use Microsoft 365 (Outlook, Teams, Word, Excel)to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.Teamwork & Practice Support Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.Other Duties Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Reliable, punctual, flexible and able to work independently as well as part of a team.
- Ability to remain calm, polite, and professional under pressure.
Desirable
- Previous experience working in a GP practice or healthcare reception role.
- Confident use of Systmone and AccuRx
- Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).
- Ability to work efficiently in a fast paced environment.
- Commitment to patient confidentiality and compliance with GDPR.
Experience
Desirable
- Previous experience in General Practice
Person Specification Qualifications Essential GCSE grade A to C in English and Maths Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Reliable, punctual, flexible and able to work independently as well as part of a team. Ability to remain calm, polite, and professional under pressure. Desirable Previous experience working in a GP practice or healthcare reception role. Confident use of Systmone and AccuRx Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams). Ability to work efficiently in a fast paced environment. Commitment to patient confidentiality and compliance with GDPR. Experience Desirable Previous experience in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 12 day(s) ago
Reference: A2032-26-0001
Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at Westleigh Medical Practice
Westleigh Medical Practice is a well-established training practice serving approximately 4600 patients in Westleigh and Abram. We have two surgeries - Westleigh (main site) and Abram (branch site). Recently CQC inspected and awarded GOOD. We are a member of the Leigh Primary Care Network (PCN). The successful candidate will work closely with our two Partners to lead the day-to-day management and future development of the practice. We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
As Practice Manager, you will provide leadership across all aspects of practice operations, ensuring the delivery of safe, efficient and high-quality services to our patients. You will be accountable to the GP partners.
Key Responsibilities
- Overall operational management of the practice, ensuring staff achieve their primary responsibilities
- Strategic planning and service development
- Financial management, budgeting, contract monitoring and maximising profitability
- Governance, compliance and quality improvement
- Oversight of all aspects of HR, including recruitment, staff development and performance management
- Management of contracts for services (e.g. cleaning, gardening, window cleaning)
- Establishing, reviewing and regularly updating job descriptions and person specifications for staff and trainees allocated to the practice
- Management of CQC requirements and regulatory standards including health & safety and data protection
- Premises, IT and business continuity oversight
- Supporting the partners in achieving the practices clinical and organisational objectives
- Leading change and continuous improvement initiatives
- Supporting digital innovation and leading digital transformation initiatives in line with NHS priorities
- Collaborating with PCN colleagues, ICB representatives, community services, and partner organisations
About us
Westleigh Medical Practice has two clinical partners (ANP/GP). The Clinical Team consists of Two GP's, Two Advanced Nurse Practitioner's, One Physician Associate, Two experienced Practice Nurses and One Health Care Assistant. We also have Foundation Doctors and GP Trainees. We are also a Gold Award Training Practice with the University of Manchester for medical students. We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A2032-26-0001
Job locations
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Job description
Job responsibilities
The Practice Manager is responsible for:
Business Management
- Contract performance monitoring, review and sign up
- Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
- Lead on business development, systems and project management
- Develop business protocols and procedures, review and update as required
- Manage the procurement of practice equipment, supplies and services within target budgets
- Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
- Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
- Lead the online presence of the practice
- Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Lead on all matters related to the management and maintenance of the practice premises
- Lead on health and safety matters and conduct annual risk assessments
- Ensure the fire safety standards and training are maintained in line with legislation
- Ensure the building is safe and secure at all times
- Finance
- Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
- Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
- Maintain an effective liaison with the finance colleagues
Contract Delivery, Performance and Quality
- Lead on change and continuous improvement initiatives; coordinating all projects within the practice
- Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
- Oversee the development and management of patient services
- Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
- Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
- Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
- Ensure the team achieve QoF targets
- Lead with the Partners on Equality & Diversity
- Lead on all Health and Safety matters related to the GP practice
- Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
- Respond appropriately to any Freedom of Information requests
- Implement the Practice Complaints Procedure
- Implement the Significant Events Procedure
- Alert other team members to issues of quality and risk
- Effectively manage own time, workload and resources
- Maintain responsibility for own personal development
- Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
- Recognise peoples needs for alternative methods of communication and respond accordingly
Human Resources
- Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
- Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
- Oversee the recruitment and retention of staff
- Oversee staff induction and ongoing training needs
- Lead on performance management for employed staff
- Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
- Implement an effective staff appraisal process
- Ensure all staff have an up-to-date DBS check as required for their role
- Ensure all staff are competent and safe to carry out their work including initial employment checks
- Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Job description
Job responsibilities
The Practice Manager is responsible for:
Business Management
- Contract performance monitoring, review and sign up
- Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
- Lead on business development, systems and project management
- Develop business protocols and procedures, review and update as required
- Manage the procurement of practice equipment, supplies and services within target budgets
- Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
- Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
- Lead the online presence of the practice
- Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Lead on all matters related to the management and maintenance of the practice premises
- Lead on health and safety matters and conduct annual risk assessments
- Ensure the fire safety standards and training are maintained in line with legislation
- Ensure the building is safe and secure at all times
- Finance
- Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
- Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
- Maintain an effective liaison with the finance colleagues
Contract Delivery, Performance and Quality
- Lead on change and continuous improvement initiatives; coordinating all projects within the practice
- Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
- Oversee the development and management of patient services
- Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
- Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
- Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
- Ensure the team achieve QoF targets
- Lead with the Partners on Equality & Diversity
- Lead on all Health and Safety matters related to the GP practice
- Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
- Respond appropriately to any Freedom of Information requests
- Implement the Practice Complaints Procedure
- Implement the Significant Events Procedure
- Alert other team members to issues of quality and risk
- Effectively manage own time, workload and resources
- Maintain responsibility for own personal development
- Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
- Recognise peoples needs for alternative methods of communication and respond accordingly
Human Resources
- Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
- Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
- Oversee the recruitment and retention of staff
- Oversee staff induction and ongoing training needs
- Lead on performance management for employed staff
- Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
- Implement an effective staff appraisal process
- Ensure all staff have an up-to-date DBS check as required for their role
- Ensure all staff are competent and safe to carry out their work including initial employment checks
- Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Person Specification
Experience
Essential
- Experience
- Essential
- Experience of working in a GP Practice as a manager / leadership team
- High levels of integrity with patient care being a priority
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Motivated with an ability to drive and deliver change effectively
- Flexibility to work outside of core office hours
- Maintains confidentiality at all time
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, workforce planning and practice development
- Excellent communication and interpersonal skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne or similar user skills
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
- Polite and confident
- Flexible and cooperative
- Ability to use initiative and judgement with a solution focused approach
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar
Person Specification
Experience
Essential
- Experience
- Essential
- Experience of working in a GP Practice as a manager / leadership team
- High levels of integrity with patient care being a priority
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Motivated with an ability to drive and deliver change effectively
- Flexibility to work outside of core office hours
- Maintains confidentiality at all time
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, workforce planning and practice development
- Excellent communication and interpersonal skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne or similar user skills
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
- Polite and confident
- Flexible and cooperative
- Ability to use initiative and judgement with a solution focused approach
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 22 day(s) ago
Reference: A2032-26-0000
Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking Practice Manager to join our friendly and supportive team at Westleigh Medical Practice
Westleigh Medical Practice is a well-established training practice serving approximately 4600 patients in Westleigh and Abram. We have two surgeries - Westleigh (main site) and Abram (branch site). Recently CQC inspected and awarded GOOD. We are a member of the Leigh Primary Care Network (PCN). The successful candidate will work closely with our two Partners to lead the day-to-day management and future development of the practice. We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
As Practice Manager, you will provide leadership across all aspects of practice operations, ensuring the delivery of safe, efficient and high-quality services to our patients. You will be accountable to the GP partners.
Key Responsibilities
- Overall operational management of the practice, ensuring staff achieve their primary responsibilities
- Strategic planning and service development
- Financial management, budgeting, contract monitoring and maximising profitability
- Governance, compliance and quality improvement
- Oversight of all aspects of HR, including recruitment, staff development and performance management
- Management of contracts for services (e.g. cleaning, gardening, window cleaning)
- Establishing, reviewing and regularly updating job descriptions and person specifications for staff and trainees allocated to the practice
- Management of CQC requirements and regulatory standards including health & safety and data protection
- Premises, IT and business continuity oversight
- Supporting the partners in achieving the practices clinical and organisational objectives
- Leading change and continuous improvement initiatives
- Supporting digital innovation and leading digital transformation initiatives in line with NHS priorities
- Collaborating with PCN colleagues, ICB representatives, community services, and partner organisations
About us
Westleigh Medical Practice has two clinical partners (ANP/GP). The Clinical Team consists of Two GP's, Two Advanced Nurse Practitioner's, One Physician Associate, Two experienced Practice Nurses and One Health Care Assistant. We also have Foundation Doctors and GP Trainees. We are also a Gold Award Training Practice with the University of Manchester for medical students. We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.
Details
Date posted
11 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A2032-26-0000
Job locations
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Job description
Job responsibilities
The Practice Manager is responsible for:
Business Management
- Contract performance monitoring, review and sign up
- Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
- Lead on business development, systems and project management
- Develop business protocols and procedures, review and update as required
- Manage the procurement of practice equipment, supplies and services within target budgets
- Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
- Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
- Lead the online presence of the practice
- Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Lead on all matters related to the management and maintenance of the practice premises
- Lead on health and safety matters and conduct annual risk assessments
- Ensure the fire safety standards and training are maintained in line with legislation
- Ensure the building is safe and secure at all times
- Finance
- Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
- Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
- Maintain an effective liaison with the finance colleagues
Contract Delivery, Performance and Quality
- Lead on change and continuous improvement initiatives; coordinating all projects within the practice
- Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
- Oversee the development and management of patient services
- Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
- Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
- Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
- Ensure the team achieve QoF targets
- Lead with the Partners on Equality & Diversity
- Lead on all Health and Safety matters related to the GP practice
- Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
- Respond appropriately to any Freedom of Information requests
- Implement the Practice Complaints Procedure
- Implement the Significant Events Procedure
- Alert other team members to issues of quality and risk
- Effectively manage own time, workload and resources
- Maintain responsibility for own personal development
- Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
- Recognise peoples needs for alternative methods of communication and respond accordingly
Human Resources
- Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
- Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
- Oversee the recruitment and retention of staff
- Oversee staff induction and ongoing training needs
- Lead on performance management for employed staff
- Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
- Implement an effective staff appraisal process
- Ensure all staff have an up-to-date DBS check as required for their role
- Ensure all staff are competent and safe to carry out their work including initial employment checks
- Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Job description
Job responsibilities
The Practice Manager is responsible for:
Business Management
- Contract performance monitoring, review and sign up
- Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
- Lead on business development, systems and project management
- Develop business protocols and procedures, review and update as required
- Manage the procurement of practice equipment, supplies and services within target budgets
- Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
- Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
- Lead the online presence of the practice
- Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Lead on all matters related to the management and maintenance of the practice premises
- Lead on health and safety matters and conduct annual risk assessments
- Ensure the fire safety standards and training are maintained in line with legislation
- Ensure the building is safe and secure at all times
- Finance
- Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
- Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
- Maintain an effective liaison with the finance colleagues
Contract Delivery, Performance and Quality
- Lead on change and continuous improvement initiatives; coordinating all projects within the practice
- Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
- Oversee the development and management of patient services
- Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
- Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
- Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
- Ensure the team achieve QoF targets
- Lead with the Partners on Equality & Diversity
- Lead on all Health and Safety matters related to the GP practice
- Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
- Respond appropriately to any Freedom of Information requests
- Implement the Practice Complaints Procedure
- Implement the Significant Events Procedure
- Alert other team members to issues of quality and risk
- Effectively manage own time, workload and resources
- Maintain responsibility for own personal development
- Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
- Recognise peoples needs for alternative methods of communication and respond accordingly
Human Resources
- Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
- Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
- Oversee the recruitment and retention of staff
- Oversee staff induction and ongoing training needs
- Lead on performance management for employed staff
- Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
- Implement an effective staff appraisal process
- Ensure all staff have an up-to-date DBS check as required for their role
- Ensure all staff are competent and safe to carry out their work including initial employment checks
- Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Person Specification
Experience
Essential
- Experience
- Essential
- Experience of working in a GP Practice
- High levels of integrity with patient care being a priority
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Motivated with an ability to drive and deliver change effectively
- Flexibility to work outside of core office hours
- Maintains confidentiality at all time
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, workforce planning and practice development
- Excellent communication and interpersonal skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne or similar user skills
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
- Polite and confident
- Flexible and cooperative
- Ability to use initiative and judgement with a solution focused approach
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar
Person Specification
Experience
Essential
- Experience
- Essential
- Experience of working in a GP Practice
- High levels of integrity with patient care being a priority
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Motivated with an ability to drive and deliver change effectively
- Flexibility to work outside of core office hours
- Maintains confidentiality at all time
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, workforce planning and practice development
- Excellent communication and interpersonal skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne or similar user skills
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
- Polite and confident
- Flexible and cooperative
- Ability to use initiative and judgement with a solution focused approach
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
Westleigh Medical Practice
Address
4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website
https://www.westleighmedicalcentre.co.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Email Shortlisted Jobs
Browse Job Locations
Medical Jobs North East England (11,716)
Medical Jobs North West England (324)
Medical Jobs Yorkshire and the Humber (190)
Medical Jobs East Midlands (501)
Medical Jobs West Midlands (306)
Medical Jobs East of England (258)
Medical Jobs Greater London (14,488)
Medical Jobs South East England (215)
Email Sent Successfully!
Your shortlisted jobs have been sent to the recipient. They will receive the email shortly.
Email Failed!
There was an error sending the email. Please try again later.