Job description

Job responsibilities

Please see the supporting document for the full job description. If you have any further questions or enquiries then please do not hesitate to contact the Recruiter.

Person Specification

Experience

Essential

• -Current registration with the NMC.
• -Significant post-registration nursing experience, ideally within -palliative care, community nursing, hospice care, or a related specialty.
• -Experience of clinical assessment, triage, and care coordination.
• -Excellent communication skills and confidence in providing telephone-based support and advice.
• -Experience of leading teams and coordinating services in a fast-paced environment.
• -Supervisory or line management experience, or a willingness to develop these skills.
• -Strong decision-making, prioritisation, and problem-solving abilities.
• -A compassionate and patient-centred approach to care.

Desirable

• -Supervisory or line management experience, or a willingness to develop these skills.
• -Experience in case management or community coordination
• Non-medical prescribing qualification or interest in developing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sue Ryder

Address

Sue Ryder

St John’s Hospice

St John’s Road, Moggerhanger

Bedford

MK44 3RJ

United Kingdom

Employer's website

https://www.sueryder.org (Opens in a new tab)

Job description

Job responsibilities

Please see detailed job description document attached which also has the person specification included.

Person Specification

Qualifications

Essential

• Good general education to include Science, Maths and English at grades A* to C or equivalent or 4 and above.

Desirable

• NVQ2 or Btec 2 modules in dispensing services or equivalent

Experience

Essential

• Please see the attached JD

Additional Criteria

Essential

• Please see the attached JD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will:

Support the development of nutrition and dietetic education and training.

Support the Trust in meeting the mandatory nutrition training requirements.

Develop and deliver nutrition and dietetic care learning and development opportunities.

Facilitate a lifelong learning culture to promote continuous professional development and interprofessional learning in practice.

Support dietetic placement to meet and maintain professional standards for practice learning.

Facilitate a quality interprofessional learning environment for students, other learners and staffin the workplace.

Enhance the competence, confidence and capability of the workforce

Act as a visible role model, supporting a culture of learning, psychological safety and improvement

Person Specification

Other Factors

Essential

• Ability to meet travel requirements

Qualifications

Essential

• HCPC registered Dietitian

Desirable

• Teaching or education qualification
• Coaching or supervision training

Experience

Essential

• Significant post-registration dietetic experience in a variety of different settings
• Experience delivering education/training to multi-professional groups
• Experience supporting students in practice learning
• Evidence of of continuing professional development

Desirable

• Experience in workforce development
• oExperience in quality improvement

Skills

Essential

• Ability to teach and facilitate learning
• Ability to influence behaviour and practice
• Ability to analyse and interpret data
• Strong communication and interpersonal skills
• Digital literacy

Desirable

• Use of digital learning platforms and simulation

Personal Attributes

Essential

• Professional, approachable and credible
• Ability to work independently and within a team
• Strong organisational and time management skills
• Ability to motivate and support others
• Commitment to continuous improvement

Trust Values

Essential

• Demonstrates alignment to Trust CARE values
• Promotes inclusivity, respect and psychological safety

Knowledge

Essential

• Strong knowledge of clinical risk and patient safety

Desirable

• Understanding of education and learning principles
• Understanding of supervision and assessment frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Top Road

Chesterfield

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Person Specification

Qualifications

Essential

• 1st level degree or equivalent experience
• 1st level registered Children's Nurse
• Epilepsy specialist related qualification (for example BPNA Paediatric Epilepsy Training)
• V300 Non-medical nurse prescriber qualification (or willing to work towards within an agreed time scale)
• Teaching and assessing qualification
• Advanced communication course/qualification

Desirable

• Master's degree level learning or prepared to work towards
• Epilepsy specialist course at degree or diploma level
• Community Nursing degree (or equivalent)
• Leadership qualification

Experience

Essential

• Significant post registration experience working as a CNS for children and young people with epilepsy
• Experience of managing a defined caseloads and prioritising care
• Ability to conduct nurse led clinics
• Awareness of quality assurance/peer review process
• Management and leadership experience
• MDT/multiagency working within other settings including acute, community, primary and tertiary health care. Able to deal with complex and difficult emotional situations
• Change management
• Awareness of quality assurance/peer review process

Skills

Essential

• Sound negotiation skills, with the ability to deal with difficult or challenging situations.
• Effective communication skills
• Understanding of confidentiality and information governance with excellent record keeping
• Audit experience and subsequent quality improvement
• Evidence of continuing professional development
• Computer literacy
• Risk management awareness
• Awareness of national guidelines/policy for children and young people with epilepsy.

Desirable

• Experience of running nurse led clinics
• Experience of using system one
• Experience of delivering epilepsy specific educational sessions for patient/family, educational & social care colleagues and wider MDT
• Writing reports

Personal Attributes

Essential

• Professional, positive attitude, self-motivated
• Able to manage and organise own workload with conflicting priorities
• Ability to work as part of a team and autonomously
• Able to work under pressure
• Proactive in the continued development of the service Adaptable to meet service needs
• Full Driving Licence, for disabled applicants' alternative arrangements may be arranged, if necessary. Willing to travel distances for community visits or dedicated epilepsy clinic

Demonstrate Proud to Care

Essential

• Compassion, Ambition, Respect, Encouragement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal hospital

Main Street

Calow

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role and Responsibilities

1. To ensure that agreed quality assurances initiatives are implemented within the clinic.

2. Liaise with social care regulators and local authorities when required to ensure effective patient care

3. To become the person in charge responsible for the day-to-day running of the clinic

4. To provide improvement, independence and choice for patients, making sure they are treated with dignity at all times.

5. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of outpatient clinics.

6. To ensure policy and procedures understood by yourself to ensure the highest standard of care.

7. To ensure that all patients have an up-date care plan, which is regularly evaluated and actively involves patients in the preparation.

8. To ensure all risks associated with care is identified and correctly actioned.

9. To regularly monitor the delivery of care given by staff ensuring that the physical, social, psychological and emotional needs of the patients are recognised, assessed and met.

10. To ensure the company and its processes are fully compliant with the Mental Capacity Act and that patients are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary.

11. To ensure an active responsible clinician system for all the patients.

12. To ensure the maintenance of the highest standards of care consistent with the requirements of Health Inspectorate Wales

13. To arrange regular reviews with patients, relatives.

14. To meet professional and legal responsibilities with regard to the storage, handling and administration of drugs.

15. To ensure the protection and safety of patients at all times, which requires conducting regular health and safety checks and checks that the fire alarms systems are always fully functional.

16. To personally have a full understanding and working knowledge of Optimise Healthcare Group policies and procedures and ensure that all these policies are applied at all times.

17. Promote a positive patient care orientated environment and you are familiar with the company complaints procedure

18. To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence based practice.

19. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the clinic.

20. To ensure the security and confidentiality of records and information relating to the service.

21. To establish and maintain good relationships with relatives and friends of the patient, purchases, referring agencies, the local community and any other parties with whom Optimise Healthcare has dealings.

22. To report within 24 hours of its occurrence any serious incident which affects the wellbeing of the patient to the Registration Authority and other relevant bodies.

23. To inform the Registration Authority of all deaths within 24 hours, and other relevant notifications that must be made to either CQC or funding bodies.

24. To welcome and be courteous to all visitors to the clinic at all times.

25. As required to attend meetings with Directors/Registered Manager to discuss the overall management of the clinic.

26. Take responsibility for promoting and safeguarding the welfare of young persons / vulnerable adults in your care and those who you encounter.

27. Undertake level 3 safeguarding training in adults and children

28. Participate in clinical supervision and discuss any safeguarding concerns

29. Report any safeguarding concerns to your line manager and appropriate local authority.

30. Act as the patients advocate, especially where there is lack of mental capacity, following procedures for Mental Capacity Act 2005 and Deprivation of Liberty 2007

Person Specification

Qualifications

Essential

• BSc (Mental Health Nursing)
• Non-Medical Prescriber (Level 7)

Desirable

• Further training in ADHD/ASD

Experience

Essential

• 1 year post qualification experience

Desirable

• Experience of working with ADHD/ASD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Optimise Healthcare Group

Address

Oakwood House

Taylor Business Park

Warrington

WA3 6WP

United Kingdom

Employer's website

https://www.optimisehealthcaregroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education

Essential

• Good general education
• Basic numeracy and literacy

Desirable

• ECDL or equivalent or willingness to undertake

Experience

Essential

• Have a demonstrable understanding of general office equipment i.e. computer, fax
• Knowledge of clerical / admin systems and processes

Desirable

• Previous clerical experience within health care/office setting

Skills

Essential

• Ability to communicate clearly and effectively, using both written and verbal means
• Experience of and ability to influence colleagues
• Ensures that own actions support equality, diversity, rights and maintain quality
• IT skills at basic level - wordprocessing, databases, email, internet searching

Desirable

• oAwareness of the NHS structure and current issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Role and Responsibilities

To ensure that agreed quality assurances initiatives are implemented within the clinic.

Liaise with social care regulators and local authorities when required to ensure effective patient care

To provide improvement, independence and choice for patients, making sure they are treated with dignity at all times.

To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of outpatient clinics.

To ensure policy and procedures understood by yourself to ensure the highest standard of care.

To ensure that all patients have an up-date care plan, which is regularly evaluated and actively involves patients in the preparation.

To ensure all risks associated with care is identified and correctly actioned.

To regularly monitor the delivery of care given by staff ensuring that the physical, social, psychological and emotional needs of the patients are recognised, assessed and met.

To ensure the company and its processes are fully compliant with the Mental Capacity Act and that patients are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary.

To ensure an active responsible clinician system for all the patients.

To ensure the maintenance of the highest standards of care consistent with the requirements of Health Inspectorate Wales

To arrange regular reviews with patients, relatives.

To meet professional and legal responsibilities with regard to the storage, handling and administration of drugs.

To ensure the protection and safety of patients at all times, which requires conducting regular health and safety checks and checks that the fire alarms systems are always fully functional.

To personally have a full understanding and working knowledge of Optimise Healthcare Group policies and procedures and ensure that all these policies are applied at all times.

Promote a positive patient care orientated environment and you are familiar with the company complaints procedure

To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence based practice.

To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the clinic.

To ensure the security and confidentiality of records and information relating to the service.

To establish and maintain good relationships with relatives and friends of the patient, purchases, referring agencies, the local community and any other parties with whom Optimise Healthcare has dealings.

To report within 24 hours of its occurrence any serious incident which affects the wellbeing of the patient to the Registration Authority and other relevant bodies.

To inform the Registration Authority of all deaths within 24 hours, and other relevant notifications that must be made to either CQC or funding bodies.

To welcome and be courteous to all visitors to the clinic at all times.

As required to attend meetings with Directors/Registered Manager to discuss the overall management of the clinic.

Take responsibility for promoting and safeguarding the welfare of young persons / vulnerable adults in your care and those who you encounter.

Undertake level 3 safeguarding training in adults and children

Participate in clinical supervision and discuss any safeguarding concerns

Report any safeguarding concerns to your line manager and appropriate local authority.

Act as the patients advocate, especially where there is lack of mental capacity, following procedures for Mental Capacity Act 2005 and Deprivation of Liberty 2007

Person Specification

Qualifications

Essential

• BSc (Mental Health Nursing) or equivalent

Desirable

• - Further training in ADHD/ASD
• - Training in TMS

Experience

Essential

• Minimum 1 year post qualifying experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Optimise Healthcare Group

Address

Oakwood House

Taylor Business Park

Warrington

WA3 6WP

United Kingdom

Employer's website

https://www.optimisehealthcaregroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a BANK Primary Care Nurse to join our Primary Care team at HMP Lancaster Farms, a category C Prison located in outskirts of Lancaster, Lancashire.

As a BANK Primary Care Nurse you will be based within the Healthcare Nurse and some prison wing based work.

HMP Lancaster Farm consists of 550 males.

• Training and Development opportunities
• Onsite Parking
• Access to gym

BANK Hours:

• Weekdays - 7.30am - 5.30pm
• Weekends - 8am - 5.30pm

BANK Hourly rate:

• Weekdays - £23.83
• Weekdays - £25.68
• Bank Holidays - £30.82

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Experience

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Additional Criteria

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Lancaster Farms

Stone Row Head

Lancaster

Lancashire

LA1 3QZ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Knowledge

Essential

• Demonstrate experience of delivering skills based training to a variety of differing job roles
• Knowledge acquired through relevant experience to and working knowledge within Health & Safety / violence and aggression
• An understanding of current challenges that NHS organisations face in terms of violence and aggression
• Awareness of Health and Safety requirements, relevant legislation, requirements and Department of Health guidelines
• Demonstrate relevant knowledge of legal issues (eg MCA, MHA, DOLS)
• Translate theoretical knowledge of specific subject into appropriate healthcare context
• Able to demonstrate an understanding of the risk assessment process
• Understanding of the need for confidentiality
• Knowledge of audit, research and development
• Awareness of own limitations

Experience

Essential

• Experience of working with people in sensitive and emotional situations
• Experience of working independently and in a team orientated collaborative environment
• Significant general NHS/public sector experience

Desirable

• Experience of working in a healthcare setting with multidisciplinary teams across organisational boundaries

Skills and abilities

Essential

• Ability to manipulate and interpret data
• The ability to communicate effectively (verbal and written) with a wide range of stakeholders
• Strong interpersonal skills demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism
• Ability to recognise what a patient safety issue/risk is and the implications,
• Ability to plan organize and prioritise conflicting and fluctuating workload around competing complex priorities whilst meeting targets and deadlines
• Ability to work methodically and collate complex information with attention to detail and accuracy
• Ability to work on own initiative and as part of a team
• Ability to identify areas for collaborative working where there may be resistance to change using Influencing, negotiating and motivating skills
• The ability to facilitate workshops/forums/learning events in a scripted and non-scripted environment

Qualifications

Essential

• 5 GCSEs or equivalent including English and Maths at Grade C/level 4 or equivalent
• Educated to Degree level in relevant practice (eg Health Care profession, Education, Police)
• Skills based training/qualification or relevant experience
• Completion of BILD certified train the trainer programme (eg MAYB), Navigo) or willing to do so.
• Demonstrates evidence of ongoing continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham NHS Foundation Trust

Moorgate Road

Rotherham

S60 2UD

United Kingdom

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the practice nurse. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Develop, implement and embed health promotion and well-being programmes

b. Implement and evaluate individual treatment plans for chronic disease patients

c. Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects on patients health

d. Provide routine nursing care to patients as required in accordance with clinical-based evidence, NICE and the NSF

e. Provide wound care (ulcer/Doppler etc.) to patients

f. Provide travel medicine services

g. Request pathology services as necessary

h. Process pathology results as required

i. Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

j. Maintain accurate clinical records in conjunction with extant legislation

k. Ensure read codes are used effectively

l. Maintain chronic disease registers

m. Develop, implement and embed well woman clinics

n. Develop, implement and embed well man clinics

o. Chaperone patients where necessary

p. Assist GPs with minor surgery when required

q. Prioritise health issues and intervene appropriately

r. Support the team in dealing with clinical emergencies

s. Recognise, assess and refer patients presenting with mental health needs

t. Implement vaccination programmes for adults and children

u. Support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice)

v. Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

w. Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)

x. Support the clinical team with all safeguarding matters, in accordance with local and national policies

y. Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

z. Deliver opportunistic health promotion where appropriate

Secondary responsibilities

In addition to the primary responsibilities, the practice nurse may be requested to:

a. Act as the audit lead, effectively utilising the audit cycle

b. Monitor and ensure the safe storage, rotation and disposal of medicaments

c. Support junior members of the nursing team, providing guidance when necessary

d. Participate in local initiatives to enhance service delivery and patient care

e. Support and participate in shared learning within the practice

f.Continually review clinical practices, responding to national policies and initiatives where appropriate

g.Participate in the review of significant and near-miss events applying a structured approach, i.e. root cause analysis (RCA).

Person Specification

Clinical knowledge

Essential

• Wound care/removal of sutures and staples; ECGs; Venepuncture; New patient medicals; Chaperone procedure; Requesting pathology tests and processing the results, advising patients accordingly; Travel medicine; Diabetes; Hypertension; Asthma; Spirometry; CHD; Immunisations (routine, childhood and travel); Womens health (Cervical cytology, contraception etc.); Understands the importance of evidence-based practice; Broad knowledge of clinical governance; Ability to record accurate clinical notes; Ability to work within own scope of practice and to understand when to refer to GPs; Knowledge of health promotion strategies; Understands the requirement for PGDs and associated policy;

Desirable

• Knowledge of public health issues in the local area; Awareness of issues within the wider health arena;

Qualifications

Essential

• NMC Registered Nurse

Desirable

• Postgraduate diploma or degree ( Care)

Experience

Essential

• Experience working in a primary care environment; Experience chronic disease management.

Desirable

• Experience of working as a practice nurse or community nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

Temple End

High Wycombe

Buckinghamshire

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution, your NHS needs you!!!

For further details regarding the job role please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Typing and or Word/Text Processing Skills
• Audio Typing Experience
• GCSE English Grade C or equivalent
• Text Word processing & audio skills to RSA II or equivalent.

Desirable

• 4 GCSE C or equivalent.
• Business Admin NVQ II or equivalent

Experience

Essential

• Previous experience in office environment.
• Some knowledge of medical terminology

Desirable

• NHS experience

Skills

Essential

• Ability to complete tasks accurately and efficiently.
• Ability to work on own initiative and prioritise workload to achieve deadlines.
• Good written and verbal communication skills. Ability and confidence to communicate at all levels.
• Competent Microsoft Word User.

Desirable

• Ability to operate office equipment, e.g. Fax, Photocopier.

Specific Requirements

Essential

• Conscientious in standard of work produced.
• Ability to work to tight deadlines and as part of a team.
• Clear understanding of the importance of confidentiality.
• Commitment to work towards recognised qualifications as appropriate
• Ability to work from their own initiative

Desirable

• Adaptable to change
• Ability to recognise when to seek appropriate assistance from colleagues.
• Readiness to try new things

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES & RESPONSIBILITIES:

To work closely with GPs and other primary care professionals, and maintain a deep understanding of local safeguarding processes, organisations and regulations.

Primary Key Responsibilities

• Oversee the workflow of safeguarding reports and documents and ensure they are circulated to appropriate clinicians in line with organisational safeguarding policies.
• Deliver induction safeguarding training to new PCN and practice staff.
• Support the maintenance of safeguarding and cause for concern registers, including ensuring the correct coding is added to patient records to aid clinicians in identifying those children and adults who are cause for concern.
• Prepare, draft and coordinate safeguarding reports and submissions on behalf of clinicians and safeguarding leads, ensuring information is submitted accurately and within required timescales.
• Support the Safeguarding Lead in coordinating communication, information sharing and safeguarding meetings with partner organisations, including health visitors, MASH, ICS safeguarding leads and social workers. This includes obtaining and collating relevant information, organising and attending meetings, recording actions, updating patient records and monitoring agreed follow-up actions in line with PCN safeguarding procedures.
• Add alerts to parent records and those who have a child on a safeguarding plan.
• Provide guidance on local safeguarding processes, policies and referral pathways within the scope of the role, escalating complex safeguarding concerns to the appropriate clinical Safeguarding Lead.
• Coordinate the gathering, collation and sharing of safeguarding information from partner organisations, including social care, health visitors, education providers, community services, mental health services and acute trusts, ensuring information is appropriately recorded, communicated to relevant clinicians and managed in accordance with safeguarding, information governance and PCN procedures.
• Respond to child protection meetings as advised by the organisations Safeguarding Lead, prepare appropriate documentation, and send apologies as necessary.
• Monitor DNAs for children regarding missed clinical appointments and refer to appropriate clinicians for follow-up (e.g., practice nurse, usual GP, Safeguarding Lead) in line with organisational safeguarding policies.
• Update alerts and warnings in the EMIS record according to organisational safeguarding protocols when safeguarding concerns are recorded.
• Be able to signpost staff to relevant agencies and assistance for all types of safeguarding and be aware of local resources and disseminate updates to colleagues.
• To participate in audits, service reviews and quality improvement activities as required.
• Maintain and develop knowledge of safeguarding processes, policies and guidance relevant to the role and support staff awareness of safeguarding responsibilities.
• To have regular safeguarding supervision and case reviews.
• Help practices ensure safeguarding policies and procedures are up to date and consistent with agreed best practices as defined by local and national guidelines.

Person Specification

Qualifications

Essential

• NVQ Level 3 in an appropriate discipline or equivalent qualification

Desirable

• Care planning and co-ordination qualification
• Safeguarding Training Children and Adults Level 3

Experience

Essential

• Experience working within a health or care sector
• Experience in organising meetings, preparing agendas and writing minutes
• Experience of working within a multi-disciplinary team
• Experience of coordinating meetings involving multiple agencies
• Experience of safeguarding in any capacity

Desirable

• Experience of direct contact with patients/service users and their carers or families

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newport & Central Primary Care Network

Address

Newport & Central PCN

5 Acorn Way

Shawbirch

Telford

TF5 0LW

United Kingdom

Employer's website

https://newportandcentralpcn.gpweb.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 27th August 2026.

Interviews are due to be held on 10th September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Educated to A Level or Level 3 Business Admin/IT qualification or equivalent experience including: English GCSE pass at Grade 4 or above, Maths GCSE pass at Grade 4 or above
• Touch typing certificate or equivalent experience

Desirable

• IT specialist, health informatics qualification or equivalent
• Team Leader/Management qualification
• Medical Terminology Certificate or equivalent

Experience

Essential

• Experience of administrative work
• Prioritising, planning and organising own tasks
• Working within guidelines and developing administrative processes
• Customer service and dealing with enquiries in difficult situations
• Data entry and producing reports
• Experience of IT packages - Microsoft Office
• Secretarial and/or administrative including diary management, co-ordinating and arranging meetings, minute taking and developing templates.
• Allocate and monitor work of others
• Audio typing

Desirable

• Familiarity with Epic computer system
• Previous experience of working in the NHS

Knowledge

Essential

• Understanding confidentiality and data protection
• Understanding of customer services
• Office procedures

Desirable

• Knowledge of Trust information systems

Skills

Essential

• Ability to work as part of a team
• Excellent communication skills including telephone, e-mail and face to face
• Ability to organise and manage own timekeeping to schedule and deadlines
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents, both electronic and hard copy
• Ability to show attention to detail and accuracy
• Willing to take on and learn new skills
• Accurate and speedy typing and keyboard skills
• Good organisation skills
• Ability to use own initiative and work autonomously

Additional Requirements

Essential

• Demonstrate an understanding of Trust behaviour and values
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division D

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• The post holder will work closely with the Head of Audiology and Clinical Leads to ensure the delivery of high-quality patient care. This role involves mainly working within the Adult Hearing Service carrying out routine and complex audiological assessment and rehabilitation.
• The postholder will take primary responsibility for leading one or more clinical areas of practice.
• There is line managerial responsibility for more junior members of the department.
• The post holder will play a key role in maintaining governance within their area, and continual service improvement.
• The post holder will work as an independent advanced clinical audiologist routinely undertaking the following tasks in close collaboration with the senior leadership team as appropriate:o Responsible for line management of members of the Audiology team , to include appraisals, personal and career development, sickness absence, disciplinary and grievance matters, performance management and health and safety.
• Take primary responsibility for leading one or more clinical areas of practice as agreed with the Head of Service / Clinical Lead.
• Support the Senior Leadership Team to provide a seamless, unified high-quality audiology service.
• Assist in ensuring that professional and clinical standards are maintained.
• With other staff at this level, provide first-line management of the clinic on a day-today basis, ensuring staffing and patients are appropriately accounted for.
• Participate in the development of policies and procedures applicable to the service.
• Undertake full audiological assessment of patients, to include complex and nonroutine cases such as those with multiple disabilities and severe communication difficulties.
• Analyse test results and other assessment data to determine differential diagnosis, the need for medical opinion and/or to decide on treatment options.
• Develop, arrange and implement individual treatment plans for patients in both highly complex and routine cases.
• For routine and complex cases select, programme and evaluate hearing aids for patients to include the provision of specialist audiological and related services.
• Liaise with a large multidisciplinary team of professionals within the department and wider service structure to ensure that each patient receives a high quality and well-co-ordinated service which satisfies the Patient Charter Standards, national professional standards and the Childrens Act.
• Record clinical observations and test results, maintaining database entries of clinical findings.
• Prepare audiological reports containing findings on assessment and review, with recommendations and advice based on clinical observations, assessment and knowledge for other professional colleagues and patients.
• Act as a point of contact for less experienced staff, in particular for complex and non-routine cases.
• Support new staff during a preceptorship period, and ongoing support/ mentorship of staff within the service to develop their skills and experience,
• Lead, support and actively participate in service change programmes in line with local and national service development.
• Coordinate and participate actively in service monitoring, evaluation and audit.
• Support and lead in areas of research, audit and development within the department, becoming actively involved at a level considered appropriate by the Trust and within their role.
• Responsible for maintaining CPD to maintain registration.
• The post holder will undertake any other duties that may reasonably be required.

Person Specification

Qualifications & Education

Essential

• BSc in Audiology or equivalent
• Completed relevant professional training (e.g. Audiology Practitioner Training Programme, BAAT part 1 & 2, STP or CAC)
• Registered with the AHCS as a Clinical Physiologist/Audiologist, or HCPC as a Clinical Scientist

Desirable

• MSc in Audiology
• STP in audiology or HTS specialist modules
• Management qualification or experience
• Mentorship qualification
• British Sign language qualification
• Membership of BSA/BAA

Knowledge & Experience

Essential

• Advanced theoretical and practical knowledge as required for a specialist area of audiology service (through clinical experience and study of MSc-level modules or equivalent, for example)
• Comprehensive experience as a Senior Audiologist including specialist audiology assessment, and rehabilitation, working with a complex patient caseload
• Experience of training others, and supporting/mentoring staff with developing their skills and knowledge
• Experience of service development and audit projects
• Evidence of commitment to continuous professional and personal development

Desirable

• Experience of developing and implementing research proposals
• Experience of working independently in outlying clinics

Skills & Abilities

Essential

• Excellent interpersonal and communication skills to include ability to communicate with the hearing impaired and carers in emotional states
• Proven leadership skills with experience of service change and practice development
• Ability to work effectively in multi-disciplinary teams, collaborating effectively with colleagues across the Trust to successfully lead on and implement service improvement and pro-actively and positively contributing to a good team culture
• Excellent time management and organisational skills including keeping clinical records up to date and the ability to work under pressure, meeting deadlines and prioritising workloads
• Excellent written skill including clinical documentation
• Excellent presentation skills
• Ability to make judgements involving complex facts which require the analysis, interpretation and comparison of a range of options
• Good level of IT skills to include Microsoft Office and electronic patient records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

At Care in Mind our homes are always a hub of activity and energy where the young people can feel safe, and our staff enjoy coming to work. Your role will involve working with our young people to promote independence through support with education, household tasks and general life skills. You will also update online care records and complete medication administration. In addition, you will be responsible for the general upkeep and tidiness of the home ensuring the young people live in homely environment.

At our home in Preston you will be working with young people who have a variety of mental health diagnoses including personality disorder, post-traumatic stress disorder, those who have difficult relationships with food, and those who use self-harm as a strategy to cope with their emotions. This role requires patience, resilience, and compassion as you support our young people to navigate various challenges and develop new skills. When asked what qualities are the most important to them in a staff team, our young people have said they would like caring, honest, understanding, fun, and kind people to come and work with them. They love to learn new things and have a variety of hobbies and interests that they like to share with the team. Theyre also an adventurous bunch who engage in a variety of activities such as going to the zoo, museums, outdoor sports, theme parks, and escape rooms to name a few. Our young people are working towards moving on positively from the home into the community and are developing skills that support their independence and autonomy.

As a Support Worker you will be helping them with things such as; getting back into education, building their social networks, using public transport, volunteering or looking at work opportunities, administering their own medication, learning how to cook, budget, and manage appointments independently. Every day at Willowhurst is different and brings exciting and engaging challenges, as well as positive and rewarding outcomes.

Florida House is a newly renovated 6-bed service located in Ashton-on-Ribble, the house is large and modern with spacious bedrooms and communal areas which includes a kitchen/dining area, two lounge areas, two bathrooms and one shower room. The house also has a fairly sized garden which is perfect for summer BBQs and outdoor games. It is a short drive or bus journey away from Preston Town Centre, there are also various local amenities such as Preston Railway Station; Preston Docklands including a cinema, shopping, food and beverage outlets; as well as local parks. The home is well cared for and staff and young people work together to make it homely and welcoming.

Previous care experience is not essentialand full training will be provided. You will receive ongoing support and mentoring from our friendly residential and clinical team.

The job is highly rewarding and a great start to developing your career working with young people or enhancing your previous experience of mental health with the opportunity for excellent career development.

Person Specification

Qualifications

Desirable

• Do you have any formal qualifications in care?

Experience

Essential

• Do you have an understanding or experience of the issues young people face?
• Previous experience of working in a team

Skills & Abilities

Essential

• Do you have Good written communication skills and the ability to write basic reports and record information accurately?
• Do you have IT skills and the ability to write emails and use Microsoft office?
• Do you have a full UK Manual Licence - Not automatic nor provisional, must be willing to drive unsupervised?

Other

Essential

• Able to work shifts (including weekends, bank holidays where required to complete any necessary training)
• Do you have Good verbal communication skills and the ability to listen to others?
• Will you be happy to drive the service car unsupervised?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care In Mind

Address

Florida Residential Service

Preston

PR21ER

United Kingdom

Employer's website

https://www.careinmind.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Care in Mind our homes are always a hub of activity and energy where the young people can feel safe, and our staff enjoy coming to work. Our young people can still be quite active at night so you will have lots of interaction and will be required to support them their wellbeing, education, household tasks and general life skills. There will also be more challenging aspects to the role such as incident management and de-escalation of challenging behaviours. You will be required to update online care records, complete medication administration and provide effective handovers to the day staff. In addition, you will be responsible for the general upkeep and tidiness of the home ensuring the young people live in homely environment. Even though you are working nights, you will have the support of another night worker or a sleep in and have access to an on-call manager for additional support.

At our home in Preston you will be working with young people who have a variety of mental health diagnoses including personality disorder, post-traumatic stress disorder, those who have difficult relationships with food, and those who use self-harm as a strategy to cope with their emotions. This role requires patience, resilience, and compassion as you support our young people to navigate various challenges and develop new skills. When asked what qualities are the most important to them in a staff team, our young people have said they would like caring, honest, understanding, fun, and kind people to come and work with them. They love to learn new things and have a variety of hobbies and interests that they like to share with the team. Theyre also an adventurous bunch who engage in a variety of activities such as going to the zoo, museums, outdoor sports, theme parks, and escape rooms to name a few. Our young people are working towards moving on positively from the home into the community and are developing skills that support their independence and autonomy.

Florida House is a newly renovated 6-bed service located in Ashton-on-Ribble, the house is large and modern with spacious bedrooms and communal areas which includes a kitchen/dining area, two lounge areas, two bathrooms and one shower room. The house also has a fairly sized garden which is perfect for summer BBQs and outdoor games. It is a short drive or bus journey away from Preston Town Centre, there are also various local amenities such as Preston Railway Station; Preston Docklands including a cinema, shopping, food and beverage outlets; as well as local parks. The home is well cared for and staff and young people work together to make it homely and welcoming.

Previous care experience is not essentialand full training will be provided. You will receive ongoing support and mentoring from our friendly residential and clinical team which includes Reflective Practice, 1:1 supervisions and Group Staff support.

The job is highly rewarding and a great start to developing your career working with young people or enhancing your previous experience of mental health with the opportunity for excellent career development.

Person Specification

Qualifications

Desirable

• Do you have any formal qualifications in care?

Experience

Essential

• Do you have an understanding or experience of the issues young people face?
• Previous experience of working in a team

Skills & Abilites

Essential

• Do you have Good written communication skills and the ability to write basic reports and record information accurately?
• Do you have IT skills and the ability to write emails and use Microsoft office?

Desirable

• A full UK driving licence holder, with a full manual licence, and willing to drive service car unsupervised?

Other

Essential

• Able to work the night shift (including weekends, bank holidays, occasional days where required to complete any necessary training)
• Do you have Good verbal communication skills and the ability to listen to others?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care In Mind

Address

Florida Residential Service

Preston

PR21ER

United Kingdom

Employer's website

https://www.careinmind.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Care in Mind our homes are always a hub of activity and energy where the young people can feel safe, and our staff enjoy coming to work. As Senior Support Worker your role will involve working alongside and supporting the Deputy and Registered Manager in supervising a team of staff and will carry out the co-ordination and leading of shifts. You will take the lead and play an active part in the young persons key team, creating and updating care plans, work collaboratively with the homes multi-disciplinary team ensuring all actions have been completed. You will also take an active role in supporting new members of the team and be involved in the recruitment of new staff attending interviews and local job fairs.

At our home in Leeds, you will be working with young people who have diagnosed eating disorders, alongside a variety of mental health diagnoses. Our young people often use self-harm and compensatory behaviours as a strategy to cope with their emotions. Your role will be required to support the young people through their eating complexities, including meal support, food and fluid documentation and post meal support. You will also support and help to manage incidents of self-harm and other risk-taking behaviours. Some of our young people have physical health concerns which require close monitoring and documenting - full training for this is provided. A number of our young people are preparing for independence too, to move on from the home into the community. Therefore, you will be supporting this transition through things such as: discovering different education routes, accessing public transport and appointments independently and supporting them to self-administer their own medication. Our young people are all unique and have different interests, they engage in a variety of activities including going to theme parks, pottery painting and watching theatre plays, so there will never be a dull moment when you are on shift.

Previous experience of working with young people who have mental health needs is essential and ideally you will have worked as a Support Worker in a similar environment. Experience of working with service users who have eating disorders would be beneficial but key is a good understanding of nutrition, You will receive full training and ongoing support & mentoring from our friendly residential and clinical team. The job is highly rewarding and is an excellent development opportunity if you would like to gain supervisory experience and move into a future management role of which we will support the right candidates to do.

Person Specification

Qualifications

Desirable

• Has NVQ Level 2 qualification in in care or equivalent
• NVQ level 3 qualification in care or equivalent

Experience

Essential

• Previous experience of working in a team
• Previous experience of working with young people who have mental health needs
• Good understanding of Nutrition

Desirable

• Previous experience of working with service users who have eating disorders

Skills

Essential

• Good written communication skills and the ability to write basic reports and record information accurately
• IT skills and the ability to write emails and use Microsoft office
• An understanding of the issues young people may face
• Excellent observation and communication skills as well the ability to build trust and rapport with individuals who have experienced trauma
• Able to work shifts within 24 hour/ 7 days per week rota (including some bank holidays)
• To have a clean manual driving licence , not automatic

Other

Essential

• Able to work shifts (including weekends, bank holidays where required to complete any necessary training)
• Good verbal communication skills and the ability to listen to others
• A non-judgemental approach and the ability to demonstrate unconditional positive regard
• Ability to think on your feet, remain focused and maintain your composure in difficult situations
• Understanding of the issues around confidentiality
• Understanding of safeguarding
• Ability to meet the day to day needs of young people, including providing practical support with daily living activities
• Form and maintain professional working boundaries between staff and service users.
• Ability to remain calm in emergencies, supporting others during difficult situations.
• Excellent telephone manner, polite, professional and relay accurate information to the manager.