Job description

Job responsibilities

1. CLINICAL

1.1. Screening incoming referrals to consider suitability for the service based on established criteria

1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries

1.3. Conducting telephone triage assessment calls to gather clinical information and progress referrals

1.4. Managing waiting lists for a specific care pathway, booking service users in to appointments, ensuring co-ordination with clinicians and team leads

1.5. Acting as the first point of contact for service users and professionals by phone, email and other mediums

2. ADMINISTRATIVE

2.1. To be responsible for workshop admin tasks, including contacting clients who have not attended, reviewing clients post-workshop and following the service procedures

2.2. To collect and analyse data such as performance figures or service user feedback

2.3. To assist in the design and management of electronic spreadsheets and databases as required

2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure service users, who may be distressed and confused, in a tactful manner

2.5 To manage the reception of service users coming for treatment

2.6 To support the admin team in administrative tasks such as entering new referrals onto the system, checking triage data for accuracy and data cleansing

3. TEACHING, TRAINING AND SUPERVISION

3.1. Ensure the maintenance of standards of practice according to Trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence)

3.2. To receive regular supervision in accordance with professional practice guidelines.

3.3. Where possible, to gain wider experience of professional psychology within the NHS through attending some training and team meetings.

4. PROFESSIONAL

4.1 The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

4.2. Ensure that client confidentiality is protected at all times.

4.3. Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.

4.4. Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.

4.5. Attend supervision on a regular basis as agreed with Manager.

4.6. Participate in individual performance review and respond to agreed objectives.

4.7. Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.

4.8. Attend relevant conferences / workshops in line with identified professional objectives.

Person Specification

Qualifications

Essential

• oUndergraduate Degree in a related field (Psychology, Mental health, information sciences, or other health or social sciences

Desirable

• oPostgraduate training relevant to mental health

Experience

Essential

• Experience working with a mental health population - voluntary or paid
• oDemonstrated experience in a fast-paced role that required advanced organisation and communication skills and use of initiative to autonomously troubleshoot and resolve varied problems
• oExperience of working with service users (either in person, phone or email) to de-escalate feelings of anxiety, confusion, or frustration

Desirable

• Experience in a psychological therapies service
• Experience completing advanced administration tasks in a work or learning setting, such as producing written reports or synthesising data

Knowledge/Skills

Essential

• Theoretical knowledge of the problems experienced by and needs of primary care patients with common mental health problems
• Theoretical knowledge of methods of assessment and treatment of primary care patients with common mental health problems
• Awareness of diversity issues
• Well-developed verbal skills including telephone skills. Written communication skills that enable communicating complex or sensitive information to clients, families and colleagues
• Ability to manage emotionally stressful situations such as working with victims of abuse or trauma, or with people who engage in self-harming behaviour

Desirable

• Understanding of NHS Talking Therapies/IAPT stepped care services
• Theoretical knowledge of the problems experienced by, and needs of patients with more complex mental health problems such as bipolar disorder, personality disorder and psychosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lewisham Talking Therapies

Lewisham

SE6 4RU

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

• Nursing Associate Foundation Degree
• On-going registration with the NMC.
• Evidence of Continued Professional Development that supports clinical practice

Knowledge

Essential

• Can demonstrate an understanding and knowledge base of mental health conditions and their treatments.
• Can demonstrate a working knowledge of physical health conditions and the complications that this can cause to patients experiencing mental ill health.

Skills

Essential

• Excellent communication, listening, decision-making and problem solving skills.
• Developed clinical skills with a clear ability to understand new concepts and ideas in clinical practice.
• Can provide evidence of recent continued professional development within the scope of nursing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Kirkstone House

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of this post is to provide clinical and managerial support to the Theatre Manager in the development, implementation and co-ordination of high-quality patient care within the theatre area.

To demonstrate BCUHB values in own practice and embed them in theatre culture.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• NMC/HCPC registration
• Extensive experience in theatre clinical practice
• Teaching and assessing qualification
• Practice supervisor/assessor course
• Understanding of NatSsips and LocSsips relating to theatre

Desirable

• Degree in relevant clinical/ professional topic
• Postgraduate study at masters level
• ALS/PLS
• Post graduate management qualification

Experience

Essential

• Evidence of experience in management
• Evidence of leadership experience
• Evidence of working with/ facilitating junior staff and student development
• Evidence of advanced clinical knowledge
• Good understanding of issues relating to evaluation of care planning and assessment
• Evidence of resource management
• Experience of staff selection and workforce planning

Desirable

• Understanding of human resources policy
• Experience of undertaking audit/research and setting of standards

Aptitude and Abilities

Essential

• Ability to work independently or as part of a team
• Ability to deal with multi faceted problems in a stressful environment
• Able to be pro-active and re-active
• Good role model
• Highly motivated- both personally and professionally
• Comfortable with, and committed to team based working
• Empathic, compassionate and diplomacy
• A real desire to achieve goals through integrating the work of team members

Desirable

• IT skills

Values

Essential

• Can show demonstrate evidence of adherence to BCUHB values

Desirable

• Ability to Speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Llandudno

Hospital Road

Llandudno

LL30 1LB

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Lead is responsible for providing visible, compassionate and effective operational leadership across St Michael's Hospice clinical services. The post holder will ensure the delivery of safe, effective and person-centred specialist palliative and end of life care whilst leading clinical governance, workforce development and service improvement.

Working closely with the Clinical Director, the Clinical Lead will translate organisational strategy into operational delivery, supporting clinical teams to continuously improve patient outcomes, staff experience and quality of care.

The post holder will act as a senior clinical leader, role model and ambassador for the Hospice, deputising for the Clinical Director as required.

Clinical Leadership

The Clinical Lead will provide visible, compassionate and professional leadership across all clinical services within St Michael's Hospice, promoting a culture where patients, families and carers consistently receive high-quality, safe and person-centred specialist palliative and end of life care. As a senior clinical leader, the post holder will inspire and support multidisciplinary teams to deliver care that reflects current evidence, national guidance and Hospice values. They will act as an expert clinical resource, supporting complex decision making, modelling exemplary professional practice and providing leadership during periods of clinical escalation. The post holder will work collaboratively with the Clinical Director to ensure the delivery of the Hospice's clinical strategy whilst maintaining operational oversight of day-to-day service delivery. They will deputise for the Clinical Director where appropriate and provide professional leadership across the organisation.

Operational Leadership

The Clinical Lead will provide operational leadership to ensure the effective, safe and efficient delivery of clinical services. They will support senior clinical managers in maintaining appropriate staffing levels, responding proactively to operational pressures and ensuring services remain responsive to changing patient needs. The post holder will line manage senior clinical staff, providing regular supervision, appraisal and professional support whilst promoting accountability, professional development and continuous improvement. They will foster collaborative working across all clinical departments, encouraging innovation and ensuring that teams work cohesively to deliver outstanding patient care.

Clinical Governance, Quality and Patient Safety

The Clinical Lead will have a key responsibility for promoting a culture of quality, safety and continuous improvement throughout clinical services. They will support the implementation of robust clinical governance systems, ensuring compliance with statutory requirements, CQC regulations, professional standards and Hospice policies. Working alongside the Quality and Governance Team, the post holder will oversee the investigation of incidents, complaints, safeguarding concerns and serious events, ensuring that learning is embedded into practice and improvements are implemented. They will promote reflective practice, support clinical audit programmes and contribute to organisational assurance through effective risk management and governance processes.

Workforce Development

The Clinical Lead will create an environment where staff are supported to develop professionally and personally, recognising that an engaged, skilled and compassionate workforce is fundamental to delivering excellent patient care. The post holder will identify leadership potential within teams, supporting succession planning, coaching and mentorship whilst ensuring staff have access to education, supervision and opportunities for professional development. They will promote staff wellbeing and psychological safety, encouraging open communication and creating a culture where staff feel valued, listened to and empowered to contribute to service improvement.

Service Development and Improvement

Working in partnership with the Clinical Director, the Clinical Lead will contribute to the ongoing development of Hospice services, ensuring they continue to meet the changing needs of patients and the wider healthcare system. The post holder will lead and support quality improvement initiatives, using patient feedback, clinical outcomes, national guidance and service data to identify opportunities for improvement. They will encourage innovation, challenge existing practice where appropriate and support the implementation of new ways of working that improve patient experience, clinical effectiveness and organisational sustainability.

Partnership Working

The Clinical Lead will develop and maintain effective working relationships with colleagues across health, social care and the voluntary sector to ensure integrated, seamless care for patients and families. They will represent St Michael's Hospice at internal and external meetings, contributing to system-wide developments in specialist palliative and end of life care and promoting the Hospice as a trusted and collaborative partner.

The post holder will work closely with commissioners, acute trusts, community providers, primary care and other hospices to strengthen partnerships that improve access to specialist palliative care and enhance patient outcomes.

Professional Responsibility

The Clinical Lead will maintain registration with the Nursing and Midwifery Council and practise in accordance with the NMC Code, maintaining professional competence through continuing professional development and reflective practice. As a senior leader, the post holder will uphold the values and reputation of St Michael's Hospice, demonstrating professionalism, integrity and compassion in all aspects of their work. They will ensure equality, diversity and inclusion underpin all decision making and contribute to creating an organisational culture where everyone is treated with dignity, respect and fairness.

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager to undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations To represent St. Michaels Hospice in the community and public domain, including social media, appropriately.

Undertake all statutory and mandatory training, as required.

To be conversant with and adhere to all St. Michaels Hospice Policies and Procedures.

Be responsible for upholding and promoting St. Michaels Hospice safeguarding policies, ensuring the safety and well-being of all individuals, and promptly reporting any concerns or incidents in accordance with established procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Skills, Knowledge, Abilities

Essential

• Excellent clinical knowledge of specialist palliative and end of life care.
• Demonstrates visible, compassionate and inclusive leadership.
• Excellent communication, influencing and interpersonal skills.
• Ability to make sound clinical and operational decisions in complex situations.
• Strong understanding of clinical governance, risk management and regulatory requirements.
• Ability to analyse information and use data to improve services.
• Excellent organisational and prioritisation skills.
• Ability to lead, motivate and inspire multidisciplinary teams.
• Strong problem-solving and conflict resolution skills.
• IT literate with experience of electronic patient record systems and Microsoft Office applications.

Desirable

• Knowledge of current NHS strategy and policy relating to palliative and end of life care.
• Experience of quality improvement methodologies.
• Experience of project management.
• Experience of presenting reports to senior leadership or Board committees.

Qualifications

Essential

• Registered Adult Nurse (Level 1) with current NMC registration.
• Degree in Nursing or relevant healthcare subject.
• Evidence of postgraduate study or equivalent level of knowledge and experience.
• Evidence of continuing professional development.
• Leadership and management training or equivalent experience.

Desirable

• Master's degree or Master's level qualification in a relevant subject.
• Management qualification.
• Coaching, mentoring or teaching qualification.
• Non-Medical Prescribing qualification.

Experience

Essential

• Significant senior clinical experience within specialist palliative and end of life care.
• Experience of leading multidisciplinary clinical teams.
• Experience of operational management and workforce leadership.
• Experience of managing change and leading service improvement initiatives.
• Experience of clinical governance, quality improvement and patient safety.
• Experience of incident investigation, safeguarding and risk management.
• Experience of recruitment, appraisal, performance management and staff development.
• Experience of working collaboratively across organisational boundaries with health and social care partners.

Desirable

• Experience working within the hospice sector.
• Experience supporting or leading CQC inspections.
• Experience of business planning and resource management.
• Experience of implementing digital systems or service transformation programmes.

Attitude, aptitudes, personal characteristics

Essential

• Demonstrates compassion, professionalism and integrity.
• Passionate about delivering outstanding patient-centred care.
• Emotionally resilient with the ability to support others during challenging situations.
• Leads by example and acts as a positive role model.
• Adaptable, approachable and solutions focused.
• Committed to continuous learning and service improvement.
• Promotes equality, diversity and inclusion.
• Able to build credibility and positive working relationships across all levels of the organisation.
• Values openness, accountability and collaborative working.

Desirable

• Enthusiasm for innovation and service transformation.
• Coaching style of leadership.
• Experience of leading organisational cultural change.

Other requirements

Essential

• Ability to work flexibly to meet the needs of the service.
• Willingness to participate in the senior clinical on-call rota (if implemented).
• Ability to travel independently across Hospice sites and partner organisations.
• Commitment to mandatory training and maintaining professional registration.

Desirable

• Full UK driving licence and access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Basil de Ferranti House

Aldermaston Road

Basingstoke

Hampshire

RG24 9NB

United Kingdom

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

• NVQ Level 3/Diploma in Health & Social Care

Knowledge

Essential

• Knowledge of working with individuals with complex mental health issues including co - mobilities such as substance use.
• Understanding of how community networks and peer support can benefit recovery
• Understanding of safeguarding both children and adults.
• Understanding and knowledge of recovery assets in the community.

Experience

Essential

• Experience of working with a wide ranging and diverse client base, along with various professionals from other services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

L7F9 L4723 Community Living Skills Team (25-65)

Rawtenstall

BB4 6SL

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Data Quality/Patient Information

• To investigate and correct any discrepancies found on IT systems relating to patient information.
• Produce accurate reports for daily SitRep in accordance with the required weekly deadlines.
• To be responsible for ensuring med fit list is up to date and accurate.
• To ensure that Data Protection Act is complied with through correct usage.
• Request reports from the information department on wards/Trust length of stay etc.
• Obtain and disseminate information for example discharges/packages of care start dates to ward areas.
• Provide support to the Team Lead in the design, production and distribution of documents, reports, resources and leaflets.
• To participate in departmental audit/surveys as required.

Communication:

• To act as a central liaison and information point of the team for internal and external multidisciplinary staff, patients and relatives. This will involve dealing tactfully, diplomatically and sensitively with patients who may be distressed, hostile or verbally aggressive or have difficulty understanding due to disability or illness. It will also require the ability to make judgements as to priority and equality of appointments, and to resolve problems.
• To deal with all queries in an efficient and courteous manner using judgement and prioritisation skills.
• To develop and maintain effective working relationships with clinical and managerial staff within the team.
• To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the team in a timely manner.
• To take clear and accurate messages and ensure prompt delivery to the appropriate person.
• To process all incoming and outgoing staff and patient correspondence in a timely and effective manner.
• To process mail for the team responding as necessary/appropriate.

Planning and Organisation

• To plan, organise and prioritise own workload on a day-to-day basis and for longer-term departmental projects.
• To work in accordance with all departmental and Trust policies and procedures.
• To provide clerical support to the team including maintaining the filing system, undertaking photocopying, organising team meetings and taking minutes and some typing of correspondence and documentation.
• To report and record any equipment faults / repairs to relevant departments e.g. IT, Facilities etc. To follow up outstanding issues.
• To be aware of and contribute to the management of Health and Safety in relation to the working environment.
• Review complaints arranging for notes to be available for the Team Lead.
• To comply with the Access to Records and Data Protection Act and maintain strict patient confidentiality.
• Manage the calendar for room bookings for meetings, groups etc. To report all accidents, incident and complaints in accordance with Trust Policy.
• Report any non-clinical accident or incident involving admin personnel or a member of the public is in line with policy, completing documentation in the correct time frame. Alerting the Senior staff/ Management to any risks that need urgent attention.

Training & Development

• To assist in new staff induction.
• To be available on request to assist or train discharge coordinators on the use of the computer system.
• To attend mandatory training sessions as determined by the Trust.
• To maintain up to date training records for all staff.
• To participate in personal objective setting and review including the creation of a personal development plan.
• Maintain equipment inventory.

Finance

• To support the team in identifying and implementing efficiency savings within team.
• To control the stock of stationery and ward supplies and re-order when necessary.

Effort

• Job requires keyboard/VDU use for most of the working day, with the requirement to sit for long periods at a time.
• There may be frequent interruptions to concentration by staff and patient queries. Prolonged concentration may occasionally be required for specific projects.
• Occasional necessity to work under pressure to meet deadlines or during busy periods.
• Job requires dealing with people with physical, sensory or learning disability who may have difficulty in understanding or communicating, on a regular basis.
• There is exposure to verbal aggression either face-to-face or on the telephone, on an occasional basis.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Experience of working within the NHS, Private Sector or Local Authority
• Experience of working in an environment dealing with highly confidential data
• Evidence of good problem-solving skills; ability to think laterally and creatively under pressure.
• Experience in gathering, analysing and maintaining accurate data

Qualification(s) and Professional Training

Essential

• GCSE Grade C, or above/equivalent in English Language and Mathematics
• Work to intermediate standard PowerPoint Excel Database management

Skills and Abilities

Essential

• Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
• Clear and concise communication skills both orally and in writing.
• Ability to work on own initiative and as part of a team
• Knowledge of Microsoft Office products
• Willing and able to learn new skills
• Flexibility of approach- able to respond to competing pressures elsewhere in service
• Ability to communicate difficult or sensitive information to people who might be anxious or upset
• Ability to use negotiation skills to reach shared goals
• Recognises own limitations and how to escalate issues and situations

Personal Qualities

Essential

• Maintain professional manner and appearance and personal accountabilities
• Work as a team member
• Ability to work under pressure and respond to positively and appropriately
• Able to self-motivate
• Effective time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Stop Smoking Advisor – Blackburn with Darwen

Salary: £27,976 per annum, pro rata Hours: Part-time, 20 hours per week (split across Monday to Friday) Location: Blackburn with Darwen (office-based in Blackburn city centre plus work in our communities)

Help people change their lives for good.

At Solutions4Health, we work alongside individuals and communities to reduce health inequalities and support people to make lasting lifestyle changes. We're looking for a compassionate and motivated Stop Smoking Advisor to join our Blackburn with Darwen team and help people build healthier, smoke-free lives.

If you're passionate about helping others achieve goals they never thought possible, we'd love to hear from you.

About the role

As a Stop Smoking Advisor, you'll support people to stop smoking through personalised advice, encouragement and evidence-based treatment. Working in community settings across Blackburn with Darwen, you'll build trusted relationships with clients and help them develop the confidence and motivation to make lasting changes.

You'll:

• Deliver one-to-one stop smoking support through face-to-face, telephone and virtual appointments.
• Develop personalised quit plans and advise on treatment options, including nicotine replacement therapy.
• Carry out carbon monoxide monitoring and maintain accurate client records.
• Manage your own caseload and monitor clients' progress.
• Work with GP practices, community organisations, schools and other partners to promote the service and reach those who could benefit most.
• Support community events and health promotion activities.
• Take part in ongoing training and professional development.

About you

We're looking for someone who enjoys working with people and believes in the power of positive behaviour change.

You'll be:

• Empathetic, approachable and an excellent communicator.
• Passionate about improving health and reducing inequalities.
• Well organised and able to manage a varied workload.
• Comfortable working independently and as part of a team.

You'll also have:

• Experience supporting people in a health, wellbeing, community, social care or other people-focused role.
• Good IT skills and experience maintaining accurate records.
• A full UK driving licence and the ability to travel across Blackburn with Darwen.
• An NCSCT Smoking Cessation qualification (desirable, not essential).

If you don't meet every requirement but feel you'd be a great fit for the role, we'd still encourage you to apply.

What you can expect from us

At Solutions4Health, we're committed to helping our colleagues grow while making a positive difference in local communities.

We offer:

• 23 days' annual leave plus bank holidays (pro rata).
• A supportive, collaborative and values-led team.
• Comprehensive induction and ongoing training.
• A clear career pathway with potential to progress from Stop Smoking Advisor to Senior Stop Smoking Advisor, Team Leader and Regional Manager.
• Flexible, community-based working.
• The opportunity to improve lives every day.

Ready to make a difference?

Join Solutions4Health and help create healthier lives and healthier communities across Blackburn with Darwen.

Person Specification

Person Specification

Essential

• Educated to A Level standard (or equivalent), or able to demonstrate equivalent knowledge and experience.
• Experience of supporting people to achieve positive behaviour or lifestyle change.
• Experience of delivering high-quality customer or client-focused services.
• Understanding of behaviour change approaches and person-centred support. Understanding of the health impacts of smoking.
• Awareness of health inequalities and the importance of reducing barriers to accessing services.
• Understanding of confidentiality and information governance principles.
• Experience of maintaining accurate electronic records and managing a varied workload.
• Excellent communication and interpersonal skills.
• Ability to build rapport with people from diverse backgrounds.
• Ability to motivate and support behaviour change.
• Good organisational and time management skills.
• Competent IT skills, including accurate data entry.
• Ability to work independently and collaboratively.
• Motivational interviewing skills.
• Compassionate, approachable and respectful.
• Passionate about improving health and wellbeing.
• Committed to continuous learning and improvement.
• Adaptable, resilient and able to work in a changing environment.
• Demonstrates integrity and professionalism.
• Full UK driving licence and ability to travel across the service area, including transporting equipment where required.

Desirable

• NCSCT Smoking Cessation Practitioner qualification or willingness to achieve within an agreed timeframe.
• Experience within smoking cessation, public health, health improvement or community services.
• Experience delivering group sessions, workshops or health promotion activities.
• Knowledge of current smoking cessation guidance, pharmacotherapies and national best practice.
• Experience of delivering presentations or community engagement activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Solutions 4 Health Limited

Address

The Business Centre

Blackburn with Darwen

Lancashire

BB2 4JF

United Kingdom

Employer's website

https://www.solutions4health.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities

Clinical Practice Nursing

Wound Management

Undertake uncomplicated dressings

Undertake suture removal

Undertake Doppler readings

Screening

Undertake screening including BP checks, height, weight, BMI & Urinalysis

Carry out Well Person Checks and New Patient Medicals

Undertake venepuncture, following training.

Health Promotion

Make basic assessment of needs of patient

Provide nuturional advice on Obesity, Raised Cholesterol, CHD and Diabetes

Measures and records BMI

Understand patients motivation to adapt their lifestyle

Offer lifestyle advice on smoking and exercise and refers as appropriate

Vaccinations & Immunisations

Administer injections under individual prescription or Patient Group Direction, following training.

Administer childhood immunisations under individual prescription of Patient Group Direction, following training.

Ensure safe storage, rotation and disposal of vaccines and drugs.

Ear Care

Undertake ear syringing, following training.

Advise patients about safe ear care.

Infection Control

Apply infection control measures within the Practice according to local and national guidelines. This includes:-

o Universal hygiene precautions.

o The collection and handling of laboratory specimens

o Segregation and disposal of waste materials

o Decontamination of instruments and clinical equipment

o Reporting and treatment of sharps injuries

o Dealing with blood and body fluid spillages

Assist patients and colleagues in adopting sound infection control measures.

Emergency Management

Is competent in anaphylaxis and resuscitation techniques.

Family Planning

Has a basic understanding of emergency contraception and refers patients as appropriate.

Advises on risk of pregnancy and has basic knowledge of contraception options, following training.

Womens Health

Has a working knowledge of the national and local Cervical Cytology and mammography screening programmes.

Can discuss breast self awareness, demonstrate self-breast examination and provide supporting literature to patients.

Mens Health

Can discuss and give basic advice on male health issues and provide supporting literature to patients.

Care and Programme Management

Diabetes

Has a basic understanding of diabetes

Assists in the diagnosis of diabetic patients and makes appropriate referrals

Supplies appropriate material for patient education

Is able to manage the emergency treatment of a diabetic patient with hypo/hyperglycaemic attack according to Practice Guidelines.

Respiratory Disease Management

Has a basic understanding of asthma care; its diagnosis, treatments and the principles of self-management.

Checks patients inhaler techniques and measure peak flow readings

Has a basic understanding of COPD treatment to support patients and make appropriate referrals.

Nebulise patients following assessment by GP/Senior Nurse.

Cardiovascular Disease

Has a basic understanding of the pathophysiology of the cardiovascular system.

Identify and advise patients on risk factors associated with cardiovascular disease i.e. BP, lipid, glucose monitoring, family history, smoking, diet and exercise.

Understands the basic management of patients with hypertension, angina, myocardial infarction and cerebro-vascular accident.

Clinical Practice Leadership

Assist in clinical audit and the setting and monitoring of standards of care.

Assist and teaches others in clinical setting, including unqualified staff.

Act as an assessor/mentor to other staff where necessary.

Works effectively in a team

Clinical Practice Development

Is aware of current research approaches to patient care and incorporates this in Practice

Has an understanding of the ethical dilemmas that impinge on general practice.

Support structures that are in place for the smooth running of the Practice.

Contribute to the efficient utilisation of the nursing resource.

Effective use of resources and stock control with an awareness of cost implications is required although no direct budgetary responsibility

Additional responsibilites

Computer Literature

Effective communication and interpersonal skills

Ability to work as part of a team and independently

Ability to organise, prioritise and manage time effectively

Ability to work under pressure

Reliability and confidentiality

Own transport

Ability to work flexible hours with prior arrangement

Communication and Working Relationships

To liaise and work closely with:

All members of the Primary Healthcare Team

Staff in other areas of Primary and Secondary Healthcare

Patients and visitors

Social Services

Statutory and Voluntary Agencies

Person Specification

Qualifications

Essential

• Registered (1st Level) Nurse

Desirable

• Has undertaken specific training relevant to Practice Nursing e.g. Diabetes or Respiratory.

Other

Essential

• Computer Literate
• Driving Licence and own transport

Experience

Essential

• Venepuncture
• Immunisations & Vaccination Experience
• Ear Syringing
• 12 months post registration experience

Desirable

• Diabetes
• Childhood Immunisations
• Cardiovascular Disease Screening & Management
• Womens Health
• Cervical Cytology
• Family Planning
• Travel Health & Immunisations
• Respiratory Care Asthma & COPD
• Diabetes
• Experience of working in Primary Care Setting
• Experience of supporting Health Care Assistants in the workplace

Personal Requirements

Essential

• Ability to demonstrate a commitment to team working.
• Professional attitude, reliability and confidentiality.
• Ability to organise, prioritise and manage time effectively.
• Ability to work under pressure.
• Able to communicate clearly verbally and in writing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bovey Tracey & Chudleigh Practice

Address

Riverside Surgery

Le Molay-littry Way

Bovey Tracey

Newton Abbot

Devon

TQ13 9QP

United Kingdom

Employer's website

https://www.towerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on this role please see the attached job description and person specification. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

• MBBS or equivalent
• At least one year in psychiatry, with experience in Child and Adolescent Psychiatry
• A minimum of 2 years full time post graduate training (its equivalent gained on a part time basis) or equivalent experience and competencies
• Full GMC registration
• At least 2 years clinical experience in Foundation Training programme or equivalent
• Knowledge and experience of working in the NHS.
• Ability to participate teaching departmental teaching programme and clinical governance activities

Desirable

• Knowledge of wider health debate and NHS Structures, and current media issues.
• Intermediate Life Support training (ALS/APLS/ATLS)
• Other related post graduate qualification
• Completed full foundation training.
• Demonstrate participation in audit and research
• Demonstrate ability of understanding of the principles of service improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Parkview

Moseley

Birmingham

B13 8QE

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about this job role please the attached person specification and job description.

• Obtain and record consent from clients at each contact in accordance with Trust Policy.
• Document all patient and professional contact in line with legal frameworks
• Carry out audits on nutritional intervention and progress using outcome measures.
• Work with the facilities department to ensure adequate access to nutritionally appropriate diets in line with patient clinical need.
• In collaboration with colleagues plan and deliver training and development to meet needs identified and act as a resource for specialist information where required.
• Participate in service development, audit, pathway development and ongoing training needs of the clinical teams.
• Network and develop working relationships with relevant staff, liaising closely with professional colleagues to ensure the delivery of excellent quality services.
• Provide clinical supervision for dietitians and students as required.
• Work with other dietitians within the Trust and externally to raise the profile of the dietetic profession and promote the dietetics workforce.

Person Specification

ESSENTIAL

Essential

• Demonstrable ability to meet the Trust's Values
• BSc in Dietetics or equivalent
• Registered with Health and Care Professions Council
• Active continuing involvement in appropriate CPD
• Articulate with good verbal and written communication skills
• Ability to communicate effectively with patients in one to one or group settings.
• Able to convey highly complex, sensitive or contentious information (eg. challenge weight manipulation, communicate need for inpatient treatment) to patients, carers/families and a wide array of other professionals within and outside of the NHS, where there may be complex family and organisational systems.
• Knowledge of the theory and practice of evidence-based treatment
• Good interpersonal, dietary counselling and motivational skills.
• Team building skills
• Knowledge and skills in multidisciplinary team working with complex clients
• Awareness and understanding of ethical issues that arise in this area of work.
• Ability to manage and have good insight into the personal emotional impact of working with unpredictable levels of high emotional distress and psychological trauma amongst the client group being served.
• Ability to maintain a calm and professional stance in the face of highly emotive and distressing problems, verbal abuse and potential threat of physical violence.
• Knowledge of safeguarding and child protection procedures
• Ability to manage time effectively, managing a caseload and prioritising on a basis of need.
• IT skills, for recording work activity, for searching databases and the internet, for word processing and preparing presentations and for using email and intranet systems.
• Significant recent clinical dietetic experience including relevant training and experience within eating disorders and CAMHS and able to manage a caseload of patients with complex needs.
• Evidence of CPD in a range of clinical settings relevant to this post.
• Experience of working as an integral member of the MDT
• Able to be flexible and adapt to the changing needs of the service.
• Able to demonstrate leadership in dietetics for specialist area.
• Able to deal with distressed patients, carers/families.
• Able to reflect and critically appraise own performance.
• Committed to client centred, non-discriminatory practice

Desirable

• Relevant postgraduate continued professional development and significant evidence of clinical dietetic experience.
• BDA (and learning disabilities group) membership
• Experience of organising and providing training for other health professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Parkview

60 Queensbridge Road

Birmingham

B13 8QE

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will be responsible for participating as a key member of the admin service team by providing an efficient, customer-focused administrative service. This will support the clinical team(s), patients and their carers who access the services and ensure the smooth day-to-day running of the work environment.

To be responsible for all areas associated with the administration of patientappointments, including paper and electronic records systems. To ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Answering telephone calls, receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.

Sorting and distribution of mail to all departments.

Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.

Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.

To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.

Generally monitor security within the building.

Report any incidents or accidents in accordance with Trust Policy.

Staff may be required to work from other bases within the organisation.

Person Specification

QUALIFICATIONS:

Essential

• GCSE or NVQ2 or equivalent experience

Desirable

• Customer Service Qualification

SKILLS:

Essential

• Standard keyboard skills

Knowledge/Experience

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner.
• Experience of handling cash/raising invoices relating to patient charges
• Ability to plan, prioritise and schedule own work.
• Good organisation skills
• Ability to work without supervision.
• Able to work flexibly in accordance with service needs.
• Effective communication and interpersonal skills including telephone skills and face to face communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Litherland Town hall/Various

Hatton Hill Road

Litherland

L21 9JN

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Act as a first point of contact, providing customer services for patients, carers, staff, public, internal, and external customers, maintaining patient confidentiality at all times.

Ensuring appointments are organised and patients arrived in on time using the patient administration system to effectively utilise clinical time, including identifying and re-prioritising appointments.

Contribute to the processing of all forms of incoming and outgoing mail.

To be able to work without direct supervision, prioritising own workload to assist in the smooth running of the clinical services.

Demonstrate working practices to new staff as part of the induction process.

Recognise and assist as part of the team with the management of medical emergencies should they arise.

To escalate any issues or problem areas to senior colleagues within the team(s) as appropriate. Complex enquiries should be escalated according to locally agreed procedures.

Observe a personal duty of care in relation to equipment/resources.

To work in a flexible manner when cover is required, to support and maintain service delivery.

Have an awareness of the Trust complaints procedure which will include defusing potential complaints or conflict and escalating appropriately as necessary.

Contribute to any changes in procedures and implement procedures for the service.

Communicate appropriately and sensitively with patients and carers recognising the need for alternative methods of communication to overcome distressing situations, physical and learning disabilities, visual or hearing impairments, dementia, challenging behavior, cultural background, and preferred ways of communicating. This may include requesting the services of a translator.

Provide statistical information as required for audit purposes.

All post holders will agree to Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.

Person Specification

Qualifications

Essential

• GCSE or NVQ 2 or equivalent experience

Desirable

• Customer Service Qualification

Skills

Essential

• Standard Keyboard Skills

Knowledge / Experience

Essential

• IT Literate
• Proven Experience of Word Processing, Spreadsheet & email software
• Experience of using patient administrative systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Experience of handling cash/raising invoices relating to patient charges
• Good organisational skills
• Ability to work without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Curzon Rd Medical Centre

Curzon Road (but may vary)

Southport

PR8 6PL

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Registered General Nurse (RGN) with a passion for delivering outstanding care.

You'll be working 42 hours a week (Days 07:30am 20:00pm and Nights 19:30pm 08:00am including alternative Weekends) at The Daley Care Centre.

The Daley Care Centre is a specialist Neurological Complex Care service in Sheffield, dedicated to supporting individuals with high nursing needs, Acquired Brain Injury (ABI) and complex neurological conditions.

Experience in complex care such as Stoma Care, Spinal Injuries, Tracheostomy care, Suctioning, Catheter Care and Enteral Feeding is desirable in this role.

Our dedicated team of registered nurses, support workers, and in-house therapists work together to deliver comprehensive care and support with measurable outcomes.

The Daley Care Centre is located in the beautiful, tranquil countryside setting of Deepcar just 10 minutes outside of Sheffield city centre. It provides a warm, homely setting with all of the on-site equipment and facilities needed to offer complex medical care to individuals with a wide range of conditions.

Your Day-to-Day

• Produce outstanding written reports based on your nursing assessments and observations
• Work closely with the management team to develop the service, audit, and improve quality
• Attend all training and engage in CPD to further knowledge & promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives and other healthcare professionals.
• Administer prescribed medicines with Healthcare procedure and Healthcare Commission guidelines.

• Open, compassionate, honest & resilient
• A Registered Nurse with a current Pin Number
• Capable to maintain documentation and undertake audits
• Well informed of the Mental Health Act 1983 & have an understanding of latest nursing practices
• Able to deputise in a clinical lead role
• Focused on patient recovery to monitor, manage & reduce risk
• Helping to empower & support service user independence.

• £22.50 Per Hour
• Strong career progression opportunities within the region, including into management roles
• RCNi membership Monthly reflective practice, support with revalidation & CPD opportunities
• Expert clinical supervision & peer support
• Employee referral scheme
• Pension scheme
• Cycle to Work scheme & employee discount savings.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Sheffield

S362QE

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Act as a point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers.

Sort and prioritise incoming queries in line with the written guidance.Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.Provide demographic details of cases when requested.Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records.Responsibility of creating new records and discharging records on the electronic records system.Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies and seeking consent as necessary.Input patient sensitive/confidential information onto patient administration system ensuring accuracy, updating information as appropriate.Record accurate and timely contact notes with patients on electronic record in line with Trust record keeping policy.The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date.Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.Produce statistics, documents and reports using various computerised systems as appropriate for example data relating to key performance indicators.To highlight any operational concerns regarding administrative systems so that they can be reviewed.Work closely with clinical and operational teams to ensure that rotas are up to date and shared with the appropriate person.Participate in all necessary mandatory and targeted training to update skills and knowledge.Maintain comprehensive electronic health records as per standard operating procedures.Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance.Supervision of other administrative support staff.To ensure the creation of new clinical records.Facilitating and contributing to meetings including booking meeting rooms, arranging refreshments, taking, and circulating notes and agendas as necessary. Meetings include but not limited to MDT meetings and service / team meetings.Support diary management as required. To work with others to plan ahead and manage diary commitments ensuring equal balance and best use of time for meeting commitments.To participate and be engaged in service improvement initiatives/ activities to enhance quality of patient care. For example, participation in task and finish groups. The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.The post holder shall follow all the policies and procedures of the organisation.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent

Desirable

• OCR or equivalent
• Customer Service Qualification

Knowledge/Experience

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills and face to face Communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Ability to develop databases
• Computerised information systems

Desirable

• Demonstrable knowledge of supervising other secretarial/administrative staff

Skills

Essential

• Keyboard / Word Processing / Data input
• Good communicator (verbal/written)
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

Values

Essential

• Continuous improvement - committed to making improvements to our services for the benefit of all
• Accountability - taking ownership to anticipate, develop and deliver high quality care
• Respect - how we treat others in an inclusive and supportive way
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it
• Support - actively supporting others with compassion and courage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Knowsley Resource & Recovery Centre

Warrington Road (Whiston Hospital site)

Prescot L35 5DR

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Document and Record Management

• Process, scan and code incoming clinical correspondence including hospital letters, discharge summaries, ambulance notifications and out of hours reports.
• Review correspondence and ensure documents are attached to the correct patient record.
• Code or free text clinical information on to the patient record.
• Assign documents to the appropriate clinician or administrative team promptly and accurately.
• Identify urgent, abnormal or clinically significant information and escalate in accordance with practice procedures.
• Liaise with clinical staff to clarify documentation queries and ensure appropriate actions are completed.
• Maintain accurate patient records using practice workflow and clinical systems.
• Process incoming and outgoing patient records in accordance with NHS and practice procedures, ensuring records are transferred, received and managed accurately and securely.
• Monitor workflow queues to ensure correspondence is processed within agreed timescales.
• Deal with queries relating to correspondence management and document processing.

Referral Administration

• Complete and submit referrals to secondary care, community services and external providers, ensuring all supporting documentation is accurate and complete.
• Take ownership of referrals from initiation through to completion.
• Monitor referral progress, including rejected referrals, requests for further information and provider responses.
• Liaise with clinicians to obtain information required to support referrals.
• Provide patients with information regarding referral pathways, appointments and progress where appropriate.
• Ensure all referral activity, communications and outcomes are accurately documented and filed within the patient record.
• Support the practice in achieving referral processing targets and standards.

Insurance and Third Party Requests

• Manage insurance reports, medical reports and third-party documentation requests in accordance with practice procedures and relevant legislation.
• Ensure documentation is completed accurately and within agreed timescales.
• Support patients and staff with queries relating to access to medical records, consent and permissions.
• Maintain accurate records of requests, actions and outcomes.
• Escalate complex or sensitive requests to the appropriate manager or clinician.

Statutory and Contractual Support

• Support the management of requests for information, reports and returns relating to the practice's statutory and contractual obligations.
• Assist with administrative processes required to support regulatory, contractual and operational requirements.
• Undertake any other reasonable duties requested by the management team in support of the practice's business operations.

Person Specification

Experience

Essential

• Minimum of 2 years experience working in an administrative role.

Desirable

• Experience of working in primary care.
• Competent using Systmone.

Qualifications

Essential

• GCSEs, or equivalent qualifications, in English and Mathematics.
• Competent IT skills, including the use of Microsoft Office applications.

Desirable

• Relevant healthcare or NHS administration training.
• Experience of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakwood Lane Medical Practice

Address

2 Amberton Terrace

Gipton

Leeds

West Yorkshire

LS8 3BZ

United Kingdom

Employer's website

https://www.oakwoodlanemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors/health professionals in a courteous and professional manner.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems

Desirable

• Experience of working within a General Practice Reception environment

Qualifications

Essential

• Good standard of general education
• GCSE English

Desirable

• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service
• GCSE Maths

Skills and Behaviours

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Adaptability
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Much Wenlock and Cressage Medical Practice

Address

Kingsway Lodge

King Street

Much Wenlock

Shropshire

TF13 6BL

United Kingdom

Employer's website

https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ability to travel efficiently around the Bay is important in order to carry out your duties (e.g. Full driving licence and vehicle).

Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and training

Essential

• Trained Phlebotomist
• Good general education

Knowledge and experience

Essential

• Excellent communication and interpersonal skills
• Basic IT skills / ability to use ICE electronic system
• Ability to maintain accurate written records

Specific Skills

Essential

• Previous experience of working in the home environment
• Manual dexterity for collection of blood samples from patients

Desirable

• Broad range of simple nursing procedures eg. Venepuncture, BP monitoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Kings Ash House

Kings Ash Road

Paignton

TQ3 3XZ

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out
• prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team

Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

We are committed to:

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

The role requires adherence to:

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles

You will also be expected to participate in training, performance reviews and continuous professional development.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience

Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria

Essential

• Good interpersonal and communication skills
• Flexibility

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

Essential

• BSc Hons in Audiology or Equivalent
• Practical competency qualification (e.g. CCC, PTP)

Desirable

• Registration, or evidence of working towards registration

Experience

Essential

• Experience in adult audiology, including assessment, hearing aid fitting and aftercare (including accurate testing and verification of hearing aids through probe mic and / or coupler measurements
• Ability to communicate complex information including relevant technical and / or condition related information to provide patients with a better understanding and allow them to make an informed choice about their health care

Desirable

• Experience of utilising some wider adult rehabilitation skills (e.g. some of the following: tinnitus management/speech testing/CROS fitting/BAHA fitting/non-routine hearing assessment clinics)

Other skills and competencies

Essential

• Competency in all areas of adult assessment and rehabilitation
• Diagnostic audiometric techniques and rehabilitation to BSA/ BAA standards
• IT literacy

Desirable

• Experience of development and implementation of clinical protocol and policy
• Evidence of involvement in audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title

General Practitioner

Responsible to

The GP will work as part of the practice clinical team and will be accountable to the Practice Partners/Clinical Lead.

Job purpose

To provide a high standard of clinical care to the practice population, working collaboratively with colleagues to ensure patients receive safe, effective, evidence-based and patient-centred care.

Key responsibilities

The post holder will:

Provide comprehensive general medical services to registered patients.

Undertake face-to-face, telephone and other appropriate consultations.

Assess, diagnose and manage patients presenting with acute and chronic medical conditions.

Provide appropriate clinical management, treatment and follow-up.

Prescribe safely and effectively within professional and practice guidelines.

Make appropriate referrals and seek advice where required.

Provide appropriate preventative care, health promotion and screening.

Participate in the management of patients with long-term conditions.

Maintain accurate and timely clinical documentation.

Respond appropriately to urgent and clinically significant presentations.

Work effectively with the wider multidisciplinary team.

Participate in practice meetings and clinical governance activities.

Contribute to audit, significant event analysis and quality improvement.

Maintain professional knowledge and competence through continuing professional development.

Comply with practice policies, information governance requirements, safeguarding procedures and relevant professional standards.

Maintain patient confidentiality at all times.

Undertake any other reasonable duties appropriate to the role.

Working relationships

The GP will work closely with practice partners, GPs, practice nurses, healthcare assistants, pharmacists, social prescribers, administrative staff and other members of the primary care and community teams.

Clinical governance

The post holder will contribute to maintaining high standards of clinical governance, patient safety and quality improvement within the practice and will participate in relevant practice meetings, audits and reviews.

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.
• Full registration with the General Medical Council.
• Inclusion on the GMC GP Register.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent recognised GP qualification.
• Appropriate postgraduate training in General Practice.

Desirable

• Experience or interest in a specific clinical area relevant to the practice.
• Experience of clinical audit or quality improvement.
• Experience of teaching, mentoring or supporting other healthcare professionals.
• Experience of working within multidisciplinary primary care teams.
• Additional postgraduate qualifications or relevant clinical skills.
• Previous experience of contributing to service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Goldenhill Medical Centre

Address

Goldenhill Medical Centre

High Street

STOKE-ON-TRENT

ST6 5QJ

United Kingdom

Employer's website

https://www.goldenhillmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert

• Be competent in all aspects of the theatre practitioner role within the scope of either anaesthetics, scrub or recovery
• Run theatre lists both efficiently and competently following policies and procedures
• Participate in all safety procedures including safety briefings and WHIO Safer Surgery checklist, swab needle and instrument counts, management of clinical specimens etc.
• To contribute to effective patient flow by actively progressing patient treatment and safe and timely discharge or transfer
• To communicate effectively (and maintain confidentiality) with patient carers and the multidisciplinary team. To give written and verbal advice and information to patients and carers.
• Work as a skilled member of the perioperative team and be responsible for the assessment of care given to patients within the operating theatre and other areas where an anaesthetic service is required.
• Take responsibility in ensuring the safe, effective and efficient management of allocated resources within the department including assisting with the planning of daily allocation of team members.
• Be responsible for the care and maintenance of all instrumentation, equipment and consumable goods within your designated area. This responsibility will extend to all areas of the service and to inform the appropriate person of any stock/equipment requirements.
• Take appropriate action in regards to faulty equipment as per Trust policy and participate in the ordering and training of new equipment
• Ensure that the department is clean at all times clean and organised with sufficient supplies and equipment which are correctly cleaned, in working order and correctly stored.
• Supervise the work of junior and unqualified colleagues in the assessment of patients and advise appropriately, providing specialist knowledge in assessing and interpreting acute and other patients conditions.
• Support Theatre Managers in developing and reviewing policies and standards for the safe use of equipment and substances hazardous to health in the department

Person Specification

Qualifications and Training

Essential

• Registered Nurse or ODP with current live NMC/ HCPC registration
• Evidence of ongoing professional development
• Attained competencies in Anaesthetics/ Scrub/ Recovery roles

Desirable

• Teaching and assessing qualification (998 or equivalent) or willing to undertake after 2 years post registration (secured a position on this type of course)
• Post basic specialist qualification eg: perioperative modules, Surgical First Assistant

Knowledge and Experience

Essential

• Experience in a perioperative environment within the last 18-24 months
• Experience across a range of surgical specialties

Knowledge/Skills/Abilities

Essential

• Advanced communication skills, verbal & written, to include report writing and record keeping.
• Basic computer / IT skills and expectation to develop these in line with the needs of the service i.e. IHS, Acis, Email use.
• Excellent organisational skills, proven ability to problem solve and remain calm under pressure
• Sound knowledge of the guidelines set out in the NMC/ HCPC code of professional conduct and current issues
• Ability to organise own workload, time management/Basic Problem solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Trustwide - Bristol & Weston

Upper Maudlin St.

Bristol and Weston

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

Essential

• GCSE pass or equivalent in English, Maths and Science
• Certificate in Electrocardiography

Team Work

Essential

• Experience and evidence of working in a multidisciplinary team

Desirable

• Provide training and guidance to colleagues and patients.

Skills & Experience

Essential

• Experience of working in a healthcare setting with patients
• Experience of working as an Assistant Physiologist in Cardiology

Desirable

• Previous experience in assessing healthcare professionals
• Analyse and produce factual ambulatory reports in readiness for verification by Clinical Physiologists

Communication

Essential

• Ability to communicate effectively and adapt to the audience/situation
• Demonstrates attention to detail and accuracy

Desirable

• Communicates with a wide range of healthcare professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton On Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• GCSE qualification or equivalent in English, Science & Mathematics
• IT qualification/experience

Desirable

• Good understanding of Health and Safety issues

Experience

Essential

• Evidence of previous customer service skills

Desirable

• Demonstrable laboratory assistant experience
• Clinical laboratory experience
• Competent in the use of the laboratory computer systems to input and extract patient data

Skills

Essential

• Experience of good Keyboard skills
• Evidence of working in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton-On-Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Duties

• Conduct face-to-face, telephone, and home visit consultations in line with practice requirements.
• Assess, diagnose, and manage patients presenting with a wide range of health conditions.
• Make autonomous clinical decisions and develop appropriate treatment and care plans.
• Screen for disease risk factors and promote health education and preventative care.
• Prescribe safely and in accordance with local and national prescribing guidelines.
• Maintain accurate, timely, and contemporaneous clinical records.
• Manage referrals, admissions, discharges, investigations, and follow-up care as appropriate.
• Support clinical audit, quality improvement, and evidence-based practice.

• Comply with all practice policies, including confidentiality, safeguarding, information governance, health and safety, and infection prevention and control.
• Work collaboratively within the multidisciplinary team to deliver high-quality patient care.
• Participate in practice meetings, training, appraisal, and continuing professional development.
• Contribute to service development, clinical governance, and quality assurance activities.
• Support effective use and maintenance of electronic patient records.

• Communicate effectively and professionally with patients, carers, colleagues, and external agencies.
• Promote equality, diversity, dignity, and respect in all interactions.
• Respond appropriately to patients' communication needs and ensure inclusive access to services.

• Maintain high standards of clinical care, patient safety, and infection control.
• Identify and report risks, incidents, and safeguarding concerns in accordance with practice procedures.
• Participate in audit, quality improvement initiatives, and service evaluation activities.
• Take responsibility for managing own workload, performance, and professional development.

Person Specification

Experience

Essential

• -MBBS or equivalent medical qualification.
• -Full GMC registration with a licence to practise.
• -Inclusion on the NHS England Medical Performers List.
• -MRCGP or equivalent qualification.
• -Excellent communication and interpersonal skills.
• -Ability to work effectively within a multidisciplinary team.
• -Commitment to high-quality, patient-centred care.
• -Evidence of continuing professional development.
• -Understanding of clinical governance and quality improvement.

Desirable

• -Experience of working in UK General Practice.
• -Experience with EMIS Web
• -Participation in research, service improvement, or leadership activities.

Qualifications

Essential

• Newly Qualified or experience GP

Desirable

• Newly qualified or experienced GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Balance Street Practice

Address

Balance Street

Uttoxeter

Staffordshire

ST14 8JG

United Kingdom

Employer's website

https://www.balancestreetpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Post: Equality, Diversity & Inclusion Lead

Accountable to: Director of People

Job Purpose:

To support the Hospice in achieving its strategic aim to make sure our services and ways of working meet the needs of everyone in our community by understanding and responding to the needs of groups who are currently under-represented in the Hospices profile of patients, carers, service users and workforce.

To lead, manage and provide overall direction of EDI at Phyllis Tuckwell, with responsibility for the development and delivery of EDI initiatives.

To design and implement an equality, diversity and inclusion (EDI) strategy, which embeds an inclusive culture across all areas of Phyllis Tuckwell, so that we provide a fully inclusive service to our community, patients, carers and our workforce.

Responsibilities

To work collaboratively and in partnership internally, and externally with other health, social care, and voluntary providers, organisations and community groups, to increase Phyllis Tuckwells reach and support for underrepresented communities in our catchment area.

To establish and use data and information about the diversity of current patients, service users and workforce as appropriate, to evidence impact, highlight issues, risks and to support decision making in relation to EDI development, such as:

• Capture and analysis of diversity and health inequalities data for existing patients and service users and comparing these against our local population
• Reviewing the data on the demographics and diversity profile of the local population to make comparisons against internal data
• Identifying gaps in available internal diversity data recommendations to improve availability and reliability of data
• Identifying and ensuring key internal EDI performance indicators are produced internally

Working with the PAFs (and Voluntary Services) team(s), and other Hospice teams as necessary, to further develop relationships and work with other health and social care providers, voluntary organisations and community groups to gain insight into the needs of those groups in the community who are currently under-represented in the Hospices care and support, by drawing on lived experience to establish barriers they face in accessing support, and any gaps in provision.

To work in collaboration and partnership with all colleagues and teams across the Hospice and with community groups and other organisations, to:

• Propose solutions to overcome the barriers and gaps identified
• set up systems and ways of working which will make a positive impact
• create an action plan to improve access to services pilot and test new ways of working, with support from others as appropriate
• agree measurements, monitor and evaluate results

Work with the Marketing and Communications team to enhance diversity and inclusion messaging and communications internally and externally for our patients, carers, workforce, external bodies and platforms such as social media, PT website etc.

Provide expert knowledge and advice to improve organisational diversity and an inclusive culture in the workforce where everyone feels they belong.

To lead and further develop the EDI Focus Group, ensuring coordination, implementation and monitoring of agreed projects and workplans.

Identify, lead, design and champion EDI through establishing engagement initiatives and activities that supports our aim of becoming a more inclusive and diverse culture across our services and workforce.

Working with leaders and key stakeholders across all parts of the Hospice provide specialist support and advice on diversity and inclusion-related matters, to achieve our commitment to creating and sustaining an inclusive environment

Work closely with the HR team providing advice and supporting investigations relating to EDI.

Research, plan and deliver training programmes for our workforce that will improve and strengthen skills and knowledge around equity, diversity and inclusion, ensuring that these are embedded in everyday business activities.

Provide timely information and reports to the People Sub Committee and Leadership Team to enable strategic plans to be progressed and developed in relation to equality, diversity and inclusion.

Professional

• To lead by example and ensure positive leadership style is aligned to the values and culture of PT.
• To have an open and collaborative communication style working closely with other Leads and Managers.

Training and Development

Team:

• To promote continuing appropriate professional development through formal and informal training.
• To role model effective and supportive relationships and behaviours, in accordance with our values across clinical and non-clinical areas.
• To take part as appropriate in PT Induction Programme and with any ongoing training for PT professionals.

• To develop and maintain own professional knowledge and skills through continual professional development and through Phyllis Tuckwell appraisal process.
• To embrace a dynamic interest in professional matters associated with palliative and end of life care, quality assurance, regulation, and compliance.

Research and Audit

• To promote a positive audit and research-based approach so that knowledge is developed and encouraged, and clinical care based on evidence-based practice.
• To support PT taking part in research-based projects where applicable.

Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to:

• adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current. It is an overview of responsibilities and is subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Qualifications

Essential

• Relevant Degree or equivalent experience

Team Working

Essential

• Ability to establish effective relationships, collaborate, persuade and
• influence others, internally and externally

Using Information and Systems

Essential

• Competent user of Microsoft Office suite and databases
• Previous experience of data collection, interpretation and
• presentation of meaningful data.

Education and Training

Essential

• Willingness to undertake education and training
• Ability to design and deliver training programmes to support EDI
• initiatives

Experience

Essential

• Specialist knowledge in equality, diversity and inclusion (EDI) and
• previous experience in delivering EDI initiatives that had measurable
• impact.
• Experience of developing robust action plans and reports based on
• analysis.
• Proven experience of effectively communicating challenging
• messages regarding equality, diversity and inclusion.
• Excellent planning, organisation and project management skills

Risk Management

Essential

• Knowledge of relevant legislation and policies relating to EDI work
• Understanding of health, safety and risk assessment in the
• workplace.

Communication

Essential

• Effective verbal and written skills to engage with a wide range of
• colleagues, stakeholders and external organisations/partners.
• Proven skills to effectively communicate challenging messages
• regarding racism, inequality, diversity, equity and inclusion.