Job description

Job responsibilities

Develop and deliver the training activities to assure the knowledge transfer / adoption in the context of the target workforce, to demonstrate the ability to realise the agreed benefits.

Provide training on the Oracle Millennium Health platform via channels, at times, and in environments to meet the needs of the range of end users and their learning styles, as defined in the Training strategy.

Be responsible for ensuring trainees have understood their training, its context, and can operate the solutions effectively.

Document all aspects of the training activities and apply training processes.

Deliver responsibilities within the agreed time constraints and support the balancing of priorities of the programme and its partners.

Ensure the training outcomes comply with Clinical Safety Standards.

Responsible for the delivery of training in accordance with the change management (future processes).

The EPR Go Live Trainer is responsible for ensuring all training activities have appropriate stakeholder support.

Support the assessment of all risks to quality and/or highest standards of workforce experience and patient care.

Ensure that relevant best practice methodologies are applied.

Engage constructively and effectively using appropriate channels.

Manage professional interactions to deliver expected outcomes.

Ensure all user training is comprehensive.

Able to co-ordinate own training activities effectively, holding self to account.

Ensure the deployment of ways of working enabled by new digital solutions are accompanied with appropriate and accessible training services.

Person Specification

Experience

Essential

• Significant Oracle Millennium experience either as a trainer or used in another hospital role.
• Significant experience of using computer systems to an advanced level.
• Some experience of designing, developing and delivering training or supporting users.

What we are looking for in our people

Essential

• Ability to support development of end user learning content using a variety of tools and techniques.
• Ability to adapt learning interventions to the needs of the learner.
• Ability to support lesson plan development and separate schemes of work to support the learning journey
• Demonstratable interpersonal, presentation and organisational skills.
• Behave as a positive ambassador for Innovate Healthcare Services
• Independent means of transport for travel across sites

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

United Kingdom

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Senior Palliative Care Support Worker

Spinal Point Range: 7,8

(Plus, unsocial hours payments see below)

Hours: up to 37.5 hours per week

Department: Hospice Care Services

Location: St Michaels Hospice, Bartestree

Reports to: Hub Manager / Community Services Manager / Sister

Job Purpose: In and across all areas of St Michaels provision of Care. To deliver individualised, holistic palliative nursing care to patients and their families in their own homes/inpatient care setting to enhance their quality of life.

Planning (dependant on care setting)

• Co-ordinate the Palliative Care Support Workers activities e.g. patient allocation, meal planning.

• Manage the daily work pattern for Palliative Care Support Workers to ensure staffing is maintained.

• Contribute to safe deployment of staffing resources by completing the duty rota for both Senior and Palliative Care Support Workers; escalating to ward sister when complete.

• Manage the clinical consumable stock ordering process.

Leadership

• Contribute to the appraisal process for Palliative Care Support Workers where appropriate

• Provide support and guidance to new members of the team, sharing knowledge and skills

• Become Champions for Link Nurse Roles

Care Provision

• Provide individualised care to the patient and family members under the delegated direction of registered nurses, following care plans and risk assessment.

• Following appropriate training to undertake a range of clinical care interventions e.g. stoma care.

• Develop and utilise skills in decision-making to enhance patient care, working in an autonomous environment, where appropriate

• Perform simple dressing changes following care plan

• Contribute to clinical and health and safety risk assessments.

• Using discretion and judgement in emergency situations.

• Escalate changes in condition of patients/relatives to the nurse on duty.

• Provide emotional/psychological support to the patient and their family, identifying referrals to the wider hospice services.

• Ensure patients privacy and dignity are maintained at all times. Maintain a safe environment for both patients and staff

• Provide final care for the deceased patient

• Understand the complications/harm e.g. falls, pressure sores etc. that can be caused by patient immobility and contribute to the prevention of such complications.

• Helping with food preparation, ensuring dietary needs are meet and helping to feed patients when indicated

• Provide medication management up to and including tier 3, working within your own personal competency

• Be aware of the indications for use of syringe drivers

• Responsible for the timely disposal and documentation of clinical waste and laundry, appropriate to care setting

Communication

• Create and promote a positive image for the organisation.

• Communicate in a professional and effective manner, with an open and honest approach with internal and external health care professionals, patients, relatives and carers.

• Encourage patients/relatives/carers to express what is important to them to identify their needs, ensure that this information is recorded and informs the care plan.

• Recognise own limitations when offering emotional support.

• Contribute to the bereavement care offered to families, reporting any vulnerabilities to the registered nurse.

• Maintain patient confidentiality at all times.

• Promote awareness of child and adult protection issues and hospice policy.

• Be a team player, following guidelines and policies.

• Keep accurate records of the care provided.

• Working inter-professionally within the organisation.

• Provide volunteers with information to enable them to give appropriate care to patients and their visitors.

• Encourage user feedback

Health and Safety

• Act at all times to promote the safety and wellbeing of patients, relatives/carers, visitors and volunteers

• Be aware of patients that are at risk e.g. of falling and ways to prevent falls.

• Contribute to health and safety risk assessments and actions as required.

• Follow the incident reporting process.

• Follow policies of dress code to enable safe practice and ensure infection control is adhered too.

• Ensure the environment is free from hazards and all nursing equipment is clean, in good working order, safety and appropriately used and stored

• Safe storage and use of hazardous substances according to COSHH (Control of Substances Hazardous to Health) regulations.

• Report faulty equipment to the facilities team using the WAM system

• Adhere to all of SMH policies and procedures

Education

• Attend mandatory training and service training opportunities.

• Develop and maintain own knowledge and skills in palliative care.

• Undertake an appraisal and personal development review annually; considering aspirations for the future with a long-term goal; utilising education facilities offered at the hospice to enhance learning opportunities.

• Act as a mentor and role model to new staff members.

Person Specification

1) Specialist Knowledge and Experience

Essential

• Experience of delivering hands on care for people requiring palliative care

• NVQ Level 3 in care or equivalent

• Experience of dealing with challenging situations

• Basic IT skills

• Dependant on care setting, be in possession of a full UK driving licence, be over 21 and have held a full licence for 12 months.

Desirable

• Care Certificate

• Previous experience of providing care in the community

2) Skills and Behaviours

Leadership: Motivates and empowers others in order to reach organisational goals.

Team Working: Fits in with the team. Develops effective and supportive relationships with colleagues.Is considerate towards them and creates a sense of team spirit.

Patient Focus: Puts the patient first, works hard to meet their needs and look after their interests.

Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.

Planning and organising: Organises own time effectively. Prioritises work load.

Communication: Speaks clearly, fluently and demonstrates active listening.

Reliability: Follows direction from supervisors and respect policies and procedures. Show commitment to the organisation and task completion.

Resilient: Remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.

3) Special Conditions

• This post is conditional to an enhanced Disclosure and Barring Service Check.

• Requirement to work evenings, weekends and nights.

• Dependant on care setting may be prepared to travel throughout county.

• Unsocial hours payments:

• Saturdays Payment at basic salary + 33.33%

• Sundays Payment at basic salary + 66.66%

• Bank Holidays Payment at basic salary + 66.66%

• Nights Payment at basic salary + 33.33%

Our values

What matters to you is whats important to us

To ensure we deliver upon this every day, we empower people to work collaboratively to reach thebest possible decisions, realise them in thebest possible wayand at thebest possible time.

We value:

• Knowledge, judgment, and kindness in reaching thebest possible decisions

• Courage, integrity, and passion in realising those decisions in thebest possible way

• Honesty, empathy, and determination in doing so at thebest possible time.

Living our values influencesthe way we behave. The way we behave informsthe way we do things. The way we do things isthe St Michaels way

Equal Opportunities Statement

At St Michaels Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michaels, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

Person Specification

Qualifications

Essential

• NVQ Level 3 in care or equivalent
• Basic IT skills
• Be in possession of a full UK driving licence, be over 21 and have held a full licence for 12 months.

Desirable

• Care Certificate

Experience

Essential

• Experience of delivering hands on care for people requiring palliative care
• Experience of dealing with challenging situations

Desirable

• Previous experience of providing care in the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael’s Hospice

Address

St Michael's Hospice

Hereford

HR1 4HA

United Kingdom

Employer's website

https://www.st-michaels-hospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Registered Nurse Spinal Point Range: 13,15,18 (Plus, unsocial hours payments see below) Hours: 37.5 hours per week Department: Patient Services Location: St Michaels Hospice, Bartestree Reports to: Senior Registered Nurse Job Purpose: To deliver high quality palliative and end of life nursing care to patients and their families Responsibility Areas: Care Provision Using clinical judgement to plan, implement and evaluate holistic care for patients with complex palliative needs. To ensure nursing practice is evidence based. Administer medications adhering to NMC and hospice policies. Verify death, complete care after death and orchestrate the removal of deceased patients from the Hospice. Provide specialist advice on symptom management to GPs or other professionals, patients and families within sphere of competence. To act as a link nurse in selected specialism e.g. diabetes. To understand the breadth of Hospice services and those offered by external agencies and signpost patients and families appropriately Ensure and maintain patient dignity and confidentiality at all times in line with NMC Code of Conduct and Hospice policy. Promote a rehabilitative palliative care approach enabling people to live fully until they die. Planning Delegate activities for Heath Care Assistants and Senior Health Care Assistants for specific patients on a shift by shift basis. Manage and prioritise own workload according to patient and family need; in the absence of senior nursing colleagues co-ordinate and manage workload across the team. Undertake risk assessments, document these and implement risk reducing measures escalating to senior colleagues as appropriate. Is proactive in ensuring hospice skills, expertise and professional resources e.g. multi-disciplinary team discussions and review meetings, are used to best effect to ensure the appropriate and timely response to patients. To participate in the admission and bed allocation process in the absence of senior nursing colleagues. To plan timely patient discharge from admission. Communication Communicate and liaise with relatives and carers regarding patient status, understanding the sensitivities and complexities of each situation. Provide accurate written and verbal holistic reports in line with the Hospice and Nursing and Midwifery Council (NMC) guidance to colleagues during handover on patient condition, including any concerns or changes. Encourage patients/relatives/carers to express what is important to them, to identify their needs, to ensure that this information is recorded and informs the care plan. Promote collaborative working and effective communication between all members of the multidisciplinary team. Ensure the nursing voice is represented in ethical decision making. Recognise own limitations when offering emotional support. Respond to complaints in line with Hospice policy, escalating as appropriate. Promote awareness of child and adult protection issues policy and guidelines. Professional Leadership Act as a role model in all aspects of clinical and non-clinical nursing practice. To provide formal and informal clinical supervision, support and mentorship. To deliver informal and formal training sessions for staff and others. Provide volunteers with information required to enable them to give appropriate care to patients and their visitors. Deputise in the absence of the senior nursing colleagues. Quality, Improvement, Audit and Research. To contribute to audits and evaluation of work in order to develop and improve palliative/end of life care for patients and their carers. To embrace quality improvement initiatives and to deliver evidence-based service development projects. Facilitates and participates in reflective reviews of palliative care. Ensure clinical incidents /near misses are recorded and managed in a timely manner and take action to minimise risk. Health and Safety Act at all times to promote the safety and wellbeing of patients, visitors and volunteers. Ensure the environment is free from hazards and all nursing equipment is clean, in good working order, safely and appropriately used and stored. Responsible for the timely disposal and documentation of clinical waste and Laundry. Safe storage and use of hazardous substances according to COSHH regulations. Checking building, ensuring that environment is clean and tidy. Be aware of own limitations and when to seek advice and help. Adhere to the Infection control practices on the Inpatient unit. Adhere to the safe storage of medicines and hazardous substances policy and processes. Person Specification 1) Specialist Knowledge and Experience Essential Registered Nurse Experience and broad knowledge of general nursing care Knowledge of national and local health initiatives Keyboard basic IT functions Desirable Advanced Communication Skills course attendance Experience and knowledge of specialist palliative care Specialist palliative care qualification Teaching and mentorship qualification 2) Skills and Behaviours Planning and organising: Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic time-scales. Interpersonal sensitivity: Sensitive handling of difficult information and situations. Respects and works well with others. Demonstrates active listening. Communication: Speaks clearly, fluently and in an engaging manner to both individuals and groups. Writes in a clear and concise manner, using appropriate style and language for the reader. Personal motivation: Shows enthusiasm and commits to work hard. Problem solving: Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information. Flexibility: Successfully adapts to changing demands and conditions. Resilience: Challenges culture, practice or attitude. Maintains effective work behaviour in the face of set-backs or pressure. Remains calm, stable and in control of themselves. 3) Special Conditions This post is conditional to an enhanced Disclosure and Barring Service (DBS) Check. Requirement to work shifts including rotation/unsocial hours, weekends and Bank holidays: Long days: 7.30am 8:00pm Nights: 7:30pm- 8:00am Earlies:7:30am 3:00pm Twilights: 4:00pm 10:00pm Unsocial hours payments: Saturdays Payment at basic salary + 33.33% Sundays Payment at basic salary + 66.66% Bank Holidays Payment at basic salary + 66.66% Nights Payment at basic salary + 33.33% Requirement to work flexibly in order to cover shifts according to the needs of the service. Able to meet the moving and handling requirements of the job with any aids or adaptions that may be required Our values Respect, dignity and the privacy of our patients and families always come first Compassion and respect towards each other People are at the heart of everything we do Transparency and candour Collaborative working and a common-sense approach Equal Opportunities Statement At St Michaels Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michaels, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect. January 2024

Person Specification

Qualifications

Essential

• Valid NMC Registration

Desirable

• Advanced Communication Skills course attendance
• Teaching and mentorship qualification
• Specialist palliative care qualification

Experience

Essential

• Experience and broad knowledge of general nursing care
• Knowledge of national and local health initiatives

Desirable

• Experience and knowledge of specialist palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Michael’s Hospice

Address

St Michael's Hospice

Hereford

HR1 4HA

United Kingdom

Employer's website

https://www.st-michaels-hospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Communication

To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

Maintain good communication links with contractors.

Communicate, establish and maintain professional relationships with:

• External contractors
• Infection Control Department
• Heads of Nursing and Matrons
• Ward Managers
• Senior Trust staff

Liaise with other departments and services to disseminate information efficiently.

Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications

Ensure that any breach in standards is reported promptly to your line Manager.

Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary.

Domestic Services

In line with the Domestic Cleaning specification:

Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

If any maintenance/ nursing/equipment issues found raise with relevant department

Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis

Linen Services

Quarterly stock take of staff uniforms

Monitoring of the Contracted Linen Supplier to ensure compliance with specification

Portering

Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

Catering

Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing.

General Duties

Producing and typing up of all audit results in a timely manner

Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

Assist with processing of invoices for all sections under Hotel Services Department

Person Specification

Qualifications

Essential

• Good standard of education
• Communications and customer relations skills
• Professional qualification -Level 3 in Customer Service or NVQ or higher in environmental or similar level education or equivalent experience
• Working knowledge of Word and Excel

Experience

Desirable

• Experience of monitoring/auditing of standard and procedure
• Experience gained preferably within the NHS

Skills

Essential

• Good verbal communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Computer keyboard skills
• Able to deal, liaise and communicate with all levels of staff
• Knowledge of departmental/staffing structures within NHS

Personal Qualities

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible
• Able to rationalise and deal with moderate issues/problems
• Good organisational skills

Other

Essential

• Willingness to work additional hours if required
• Appropriate independent means of transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further details.

To provide a service working within the Clinical Nurse Specialist nursing team within the speciality of Neurology. Manages a caseload. Acting as a link with the Worcestershire Community trust, particularly the Community Neurology Team, to ensure timely and appropriate transfer of care in a managed way.

To ensure cohesive working between Acute and Community Neurology Services

To contribute to the organisation of Neurology multidisciplinary, patient centred care

To facilitate flow of patients both from A&E and through the Neurology unit in accordance with NICE guidelines

To provide expert relevant clinical advice and support to patients and their carers

To support the development and implementation of best practice within the speciality of neurology medicine

To provide a specialist nursing role in the assessment and management of patients who have suffered a neurology (in and out patients)

To provide an outreach service to other patients in the Hospital who have a suspected or confirmed diagnosis of neurology ensuring that their management is timely and appropriate

To provide key support and an educational resource for any qualified and unqualified nursing staff, allied health professionals, junior doctors and students working within the speciality

To develop nurse led Outpatient services and manage a caseload

To play a key role in ensuring that national and local targets for neurology are met.

Person Specification

Qualifications

Essential

• First level registration
• Diploma
• Evidence of post-registration Neurology related study

Desirable

• Previous experience working in Neurology
• Neurology modules

Experience

Essential

• Recent and relevant experience in Neurological care
• Working within a multidisciplinary team
• Experience and training of staff

Desirable

• Evidence of advanced clinical assessment/decision making and care delivery skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Worcester Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties are varied and may include:

Picking, packing and assembling medicines in stock distribution.

Pharmacy stores receiving and processing orders.

Manning the reception within the dispensary, speaking to both staff and patients and dealing with queries.

Supplying medicines to wards and departments by means of a top-up.

Picking intravenous fluids

Duties within our sterile preparation suites.

Delivery of medication to wards and departments.

Replenishing specialist emergency boxes

Participate in established Bank Holiday and Weekend Rotas until the introduction of 7 day working when contracted hours will be undertaken over 7 days.

Part Time hours will be paid pro-rata.

Please refer to the full Job description for more detail.

Person Specification

Knowledge and Skills

Essential

• -Able to carry out verbal and written instructions accurately.
• -Able to communicate clearly and effectively both verbally and written.
• -Able to accurately record and file information
• -Customer Service skills
• -Skilled at multi-tasking
• - Please provide an example of when you have used your initiative to resolve a problem in your current or a previous role.
• - Demonstrate why you believe you would be the best candidate for this role.

Qualifications

Desirable

• -Customer Service Qualification and or Pharmacy Counter Assistant qualification

Experience

Essential

• -Previous experience of working as part of a team
• -Experience in applying attention to detail and producing work to the required standard.
• -Working to deadlines
• -Previous experience in a customer service or patient care setting
• -Experience of using different computer software
• -After reading the job description, please provide examples of how your experience in your current or previous roles will be transferable to this role.

Desirable

• -Previous experience of working as a pharmacy assistant or counter assistant in hospital or community pharmacy
• -Previous experience of receipt and controlling of stock

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Worcestershire Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• Level 4/Diploma in Health and Social Care, HN
• GCSE English (grade A-C) or equivalent
• GCSE Maths (grade A-C) or equivalent

Desirable

• IT qualifications or able to use Microsoft outlook, excel, word and PowerPoint
• Assessor qualification

Skills, Knowledge & Abilities

Essential

• Able to undertake basic observations and aware of normal parameters
• Ability to challenge poor behaviour
• Role modelling good behaviour
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats with patients, relatives and carers and all members of the multi-disciplinary team

Experience

Essential

• Experience of working in teams under appropriate supervision as part of a multi-disciplinary team
• Experience in prioritising own workload
• Experience in working without direct supervision

Desirable

• Previous experience as a Healthcare Support Worker or therapy assistant practitioner involved in direct patient care in a care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wye Valley NHS Trust

Address

Nelson House

Whitecross Road

Hereford

HR4 0DG

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a service working within the Clinical Nurse Specialist nursing team within the speciality of Neurology. Manages a caseload. Acting as a link with the Worcestershire Community trust, particularly the Community Neurology Team, to ensure timely and appropriate transfer of care in a managed way.

To ensure cohesive working between Acute and Community Neurology Services

To contribute to the organisation of Neurology multidisciplinary, patient centred care

To facilitate flow of patients both from A&E and through the Neurology unit in accordance with NICE guidelines

To provide expert relevant clinical advice and support to patients and their carers

To support the development and implementation of best practice within the speciality of neurology medicine

To provide a specialist nursing role in the assessment and management of patients who have suffered a neurology (in and out patients)

To provide an outreach service to other patients in the Hospital who have a suspected or confirmed diagnosis of neurology ensuring that their management is timely and appropriate

To provide key support and an educational resource for any qualified and unqualified nursing staff, allied health professionals, junior doctors and students working within the speciality

To develop nurse led Outpatient services and manage a caseload

To play a key role in ensuring that national and local targets for neurology are met.

Please see attached Job Description and Person Specification for further details.

Person Specification

Experience

Essential

• Recent and relevant experience in Stroke or Neuro care.
• Working within a multidisciplinary team and multi-agencies to provide specialised nursing services.
• Experience and training of staff.
• Evidence of advanced clinical assessment/decision making and care delivery skills.
• Ability to assess and interpret complex needs of patients and able to make decisions on whether to order investigations and select correct referral pathway.
• IT literate in the use of Word, use of email, Excel.
• Ability to communicate complex, sensitive or contentious information including condition related information concerning patients.
• Be confident and competent in providing specialist advice concerning the care or treatment of speciality group of patients.
• Ability to work effectively as part of MDT and autonomously.
• Evidence of being up-to-date with current issues and research in neurology.
• Demonstrates strong clinical, professional and leadership skills.
• Experience of completing audits and managing change in relation to the results.
• Will undertake research and development within the role with some clinical trials.
• There is frequent requirement for moderate physical effort for several long periods during a shift.

Desirable

• Involvement in clinical audit and research.
• Evidence of advanced clinical assessment or decision making and delivery skills.
• Experience of autonomous working in clinic.
• Experience in teaching.

Personal Qualities

Essential

• Flexible to meet needs of post.
• Dexterity and accuracy is required to be able to administer and draw up medications.

Qualifications

Essential

• First level registration.
• Level 6 Degree in adult Nursing.
• Health Assessment qualification.
• Nurse prescriber qualification.
• Neurology training/ modules at level 6 or 7.

Desirable

• Teaching qualification or be willing to work towards.
• Msc degree or willingness to study at this level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Worcester Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education & Qualifications

Essential

• Registered Nurse Level 1 (Adult)

Skills, Knowledge & Abilities

Essential

• Evidence of Continued Professional Development
• Must be able to demonstrate an understanding of confidentiality in all of the role
• IT literate (including Microsoft office) and willing to learn new systems
• Good communication skills both written and verbal with patients and across the MDT
• To be able to plan and deliver person centred care

Experience

Essential

• Working in a range of clinical settings

Desirable

• Working in a community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

Vaughan Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To undertake and support the maintenance of medical equipment following and meeting defined quality procedures accredited to ISO9001: 2015. The required work will involve fault finding to board level utilising test equipment and hand tools as appropriate.

To perform all necessary work within the department and to be flexible when demands upon the department requires a fast response to emergency situations.

Certain activities will require handling and lifting of medical and other devices utilising the appropriate handling equipment as provided.

The post requires that a good knowledge and skills exist covering maintenance and repair of portable mechanical/ electrical electronic equipment. This will include the responsibility for supporting the formulating of work instructions and ordering any necessary spare parts.

The post will involve activity throughout the Trust including out in the community. Where work is undertaken in clinical areas, and especially when attending to equipment connected directly or indirectly to patients, it is expected that a courteous and sensitive manner is maintained at all times.

The post holder will be expected to work with electrical electronic and compressed medical gas systems, observing departmental and safety procedures at all times.

The post holder will be expected to work as an independent Practioner however will be closely supervised by senior staff.

To undertake electrical safety tests and visual inspections of medical devices following the latest guidelines principally on the Warwick Hospital site but also on occasions, at other locations across Warwickshire. Appropriate test equipment will be provided.

To generate and maintain records relating to equipment that is commissioned, serviced or condemned. This will include inputting service report records into the departmental database for equipment history and financial purposes.

To carry out acceptance testing of equipment to establish its compliance with statutory, safety and departmental requirements.

To support the equipment loan store by making regular deliveries and collections of loan store equipment to wards and departments as required. Ad hoc and emergency deliveries and collections may also be required throughout the day.

To propose and be prepared to support, changes to departmental working practices and to assist the EBME Manager in the preparation of reports and feedback following equipment commissioning, service, evaluation or failure.

To identify any associated risks relating to the use of medical devices and to carry out under supervision any necessary corrective actions resulting from manufactures / regulatory bodies field safety notices.

To support the efficient utilisation of spare parts and to monitor stock control raising purchase order requisitions as necessary.

To liaise directly with medical, nursing and other staff, providing advice on the state of repair of medical and associated IT equipment.

To ensure at all times that work is performed in accordance with health and safety legislation, statutory requirements and other regulations that are applicable to the department function.

To undertake any other tasks as required by the EBME Manager in accordance with the grade and nature of the post.

The post holder will be a member of a mobile team and as such may be required to undertake his/her duties anywhere within the district as and when the need arises. A department van is provided for this purpose for which a current driving license is required.

Person Specification

Qualifications and Expereince

Essential

• Good standard of education including good literacy and numeracy skills
• NVQ Level 3 or equivalent engineering qualification + experience.
• Training/ courses on the principles of electrical safety testing.

Desirable

• Specialist courses relating to maintenance and health and Safety

Experience

Essential

• Three or more years' experience repairing electrical and mechanical devices
• Practical 'hands-on' familiarity in fault finding

Desirable

• Experience in the maintenance and repair of mechanical, electrical Electronic systems.

Skills

Essential

• Knowledge of fault finding techniques
• Knowledge of health and safety matters relating to equipment maintenance / repair
• Computer keyboard skills including knowledge of Microsoft packages such as Excel and Word

Desirable

• Basic understanding of computerised record keeping (databases)
• Ability to use hand and machine tools

Personal Qualities

Essential

• Articulate and polite
• Sensitive to others needs in difficult situations
• Ability to handle frequent exposure to clinical situations
• Willing to adapt and take on new roles
• Happy to work in a team environment and share knowledge with colleagues

Desirable

• Ability to organise/ prioritise own workload including time management of all duties required for the post
• Able to work autonomously and to deadlines

Other requirements

Essential

• Passes Occupational screening
• Frequent need to exert moderate physical effort for prolonged periods
• Full clean driving licence

Desirable

• Ability to use test and calibration equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital, EBME Department

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

To provide a highly specialist dietetic service to CYP within the Darwin centre. Working closely CYPs with an eating disorder, disordered eating or those identified as being at high nutritional risk at the Darwin centre. This involves working with young people, their families and MDT members to identify and address the complex psychological and social factors that affect compliance with dietary treatment, enabling long term / permanent lifestyle changes.

To undertake comprehensive assessments of each patients diet and lifestyle to formulate individualised management and treatment plans, ensuring optimal outcome whilst minimising risk. These assessments should follow the British Dietetic Association (BDA model) and process, including interpreting biochemical data and using quantitative / qualitative analysis of nutritional information.

To be aware of and be able to identify CYP at high physical risk, including the risk of refeeding syndrome, nutritional deficiencies and obesity. To be able to provide appropriate nutritional advice regarding the management of risk together with the MDT, linking with medical and dietetic colleagues in acute medical services as necessary.

To be aware of and able to identify CYP at high psychiatric risk and liaise with the MDT regarding the management of risk in these CYP.

Person Specification

Qualifications

Essential

• BSc (Hons) in Dietetics or post graduate diploma in Dietetics

Qualifications

Essential

• HCPC registered Dietitian

Experience

Essential

• Post registration experience in mental health or paediatrics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Darwin Centre

Stoke-on-Trent

ST4 7LF

United Kingdom

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education & Qualifications

Essential

• English and Maths GCSE or Equivalent/ Equivalent Experience

Desirable

• Customer service training

Skills, Knowledge & Abilities

Essential

• Excellent IT and keyboard skills
• Effective verbal and written communication skills
• Good questioning and information gathering skills
• Good telephone manner and customer care skills

Experience

Desirable

• Previous experience of working with the public sector
• Previous clerical inputting, filing, data experience including data retrieval and photocopying
• To be familiar with electronic data management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Nelson House

Whitecross Road

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• CPD Diary effectively demonstrating levels of learning and reflection from courses / experiences
• Experience of working in a Health/Social Care/related environment
• Experience of working in a community setting

Desirable

• Care certificate
• Manual handling

Skills, Knowledge & Abilities

Essential

• Awareness of Health and Safety and Manual Handling requirements
• Good communication skills.
• Experience of and ability to use IT programmes,
• including Microsoft Office products
• Being able to multi task effectively
• Experience of being able to prioritise tasks

Desirable

• Supporting patients with onwards referrals

Experience

Essential

• Awareness of Health and Safety and Manual Handling requirements
• Experience of working in a Health/Social Care/ related environment
• Experience of speaking to a range of healthcare providers
• Confidence with using a computer and a multitude of systems

Desirable

• Experience of working in a community setting

Other Factors

Essential

• Ability to fulfil the travel requirements of post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Nelson House

Whitecross Road

Hereford

HR4 0BG

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

OPERATING CONTEXT

South Warwickshire University NHS Foundation Trust, George Eliot Hospital NHS Trust, Wye Valley NHS Trust and Worcester Acute Hospital NHS Trust have established a Foundation Group through the creation of a Committee in Common (the Group Strategy Committee). The purpose of the Group is to support the ongoing sustainability of the Trusts and to facilitate the rapid development of integrated care in their localities.

The Chief Nursing Officer will report to the Managing Director and will lead a portfolio associated with the Trusts nursing, midwifery and Allied Health Professional workforce and associated functions. The role is central in ensuring the organisations are clinically led, and engagement with the workforce is a key responsibility.

The Chief Nursing Officer is a voting member of the Trusts Board of Directors and will ensure that there is constant and visible Trust wide clinical leadership.

Providing effective leadership, acting as a role model for our people and ensuring the development of a culture and core values for the Trusts to continuously improve and innovate are fundamental responsibilities.

As a lead provider in Warwickshire, a key part of the role is supporting integration through the continued development of excellent working relationships with System and Place partners, in particular Primary Care.

KEY WORKING RELATIONSHIPS

Board of Directors

Trusts Executive Team and Senior Managers

ICB, NHS England (and successor), Care Quality Commission, Health and Wellbeing Board, Overview and Scrutiny Committee

Local Authority and other local providers including Primary Care, Mental Health and Social Services

Local Voluntary and Representative Groups

KEY RESULT AREAS

Professional Leadership & Operational Responsibilities

Provide professional leadership to the following groups of staff:

- Nurses

- Midwives

- Allied Health Professionals

Develop and implement strategies to maximise the contribution which Nurses, Midwives and AHPs bring to the Trusts in line with our over-arching Trusts Strategies including promoting a culture of innovation and improvement.

Focus professional groups on the delivery of excellent patient care, with the needs of patients and families at its centre, to the highest professional standards, acting always in the best interests of patients.

Support and develop Nursing, Midwifery and AHPs to work effectively within the Trusts Triumvirate arrangements and promote collaborative approaches to partnerships working inside and outside the Trusts.

Provide the highest standard of professional advice on all matters Nursing, Midwifery and Allied Health Professional related.

Ensure that high standards of care and service are delivered by Nurses, Midwives and AHPs in line with current best practice, quality governance standards and Trust policies and procedures.

Act as the Lead Executive for volunteering and the key point of contact for the Patient Forum.

Workforce

Develop and deliver a workforce plan for the Nursing, Midwifery and AHP workforce, including supporting the development of the current workforce and identifying and supporting current and future leaders.

Promote and develop a blended clinical workforce that embraces new roles, extends the scope of professional practice and allows individuals to work at the top of their licence.

Work with local higher education establishments to provide training opportunities for students preparing for professional roles and develop this as a recruitment pipeline.

Ensure that arrangements are in place to monitor professional registration and ensure compliance with the requirements of the NMC and HCPC are adhered to.

Work with education partners to ensure post-registration professional development is delivered in the interests of the development of specialist roles and specific expertise.

Governance

Develop and deliver the Trusts approach to Integrated Governance to provide compliance and assurance from Ward to Board and back.

Act as the Lead Executive on all matters relating to quality governance and ensure that governance processes are taken into account in Trust Management Board and Trust Board decision making.

Act as the nominated individual and relationship manager with the CQC and lead the Trusts responses to inspections.

Work with the Managing Director to lead the Trusts Risk Management Strategy, approach and policy and support in preparation and delivery of the Trusts Board Assurance Frameworks (BAFs)

Act as Executive Lead for preparation of the Annual Governance statements and work with the Chief Executive to agree sign off.

Quality Safety and Patient Experience

In partnership with the Chief Medical Officer lead the quality and patient safety strategy for the Trusts, and continuously improve quality governance processes to maximise safety, and compliance with clinical standards.

Ensure that processes are in place to determine compliance with external service/clinical standards from organisations such as NHS England, NICE and the Royal Colleges (not an exhaustive list).

Ensure that suitable arrangements are in place to receive feedback and complaints from patients/members of the public and to provide appropriate compassionate responses in line with our values and behaviours. Ensure provision of a high quality agile and responsive Patient Advice and Liaison Service (PALS) and use of tools such as the Friends and Family Test (FFT)

Lead on patient experience and patient engagement ensuring that the patient and public voice is heard across the organisation.

Lead the development and use of the Ward Accreditation programme.

Work across the Foundation Group to identify and share best practice innovating and developing in the spirit of continuous improvement.

Act as Executive Lead and champion for Maternity and Neonatal safety work programme.

System Leadership and Partnership Working

Develop strong and resilient professional relationships with leaders from partner organisations, collaborating to deliver the best outcomes for our patients and populations.

Participate and, where appropriate, lead on the development of Place and System workstreams, working across providers and other partners and ensuring that we actively participate in the development of Neighbourhood Health.

Support system-wide changes and support the Trusts to ensure they play their part in tackling healthcare inequalities across the populations we serve.

Director of Infection Prevention and Control (IPC)

Act as Executive Lead for the Infection Prevention and Control Strategy, line managing the IPC teams and ensuring that policies are in place to manage and mitigate infection control risks, providing regular updates at Board and sub-committees.

Ensure that the Trusts are compliant with all statutory, and regulatory requirements and operating to standards of clinical best practice and promote the highest standards of hygiene amongst staff, patients, visitors and members of the public.

Take command responsibility for outbreak management and control as appropriate.

Safeguarding

Lead Executive for safeguarding adults and children (a delegated responsibility from the Chief Executive) and for the delivery of the National PREVENT programme.

Act as the responsible Executive for safeguarding at Trust Board, providing regular reports to Trust Board and its Sub-Committees.

Ensure that the Trusts are compliant with all statutory and regulatory requirements and operating standards of clinical best practice.

On Call

To participate in the Trusts Executive on call rota and provide leadership, advice and guidance.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent appropriate education and experience
• Registered Nurse with current professional registration with the Nursing and Midwifery Council
• Evidence of sustained personal and professional development

Experience

Essential

• A proven track record of nursing, midwifery, and AHP leadership experience at a senior level
• Experience operating at or close to Board level or equivalent within a complex healthcare organisation or system
• Experience of providing senior professional leadership to nursing, midwifery and allied health professionals
• Experience of managing a corporate budget, with strong financial awareness and understanding
• Demonstrable experience of leading quality improvement, patient safety, and clinical governance programmes
• Experience of working collaboratively across organisational boundaries and with partners within integrated care systems
• Experience leading healthcare services in both hospital and community settings
• Experience of working collaboratively with clinical, operational, and corporate leaders to deliver organisational strategy
• Experience of leading safeguarding and infection prevention and control frameworks.
• Experience of working with regulatory frameworks and inspection processes including those of the Care Quality Commission
• Experience of public relations and dealing with the media

Knowledge

Essential

• An understanding of the NHS national priorities and able to translate these into a strategic vision for nursing services in the Trust
• Able to link the impact of the vision for services across the whole health economy into broader medium and longer term objectives for the Trusts
• Able to engage and influence both within the Trust and beyond
• Has excellent written, oral and presentational skills
• Able to drive change, delivering tangible results
• Able to recount examples of learning from experience

Personal Qualities

Essential

• Demonstrates energy and commitment to deliver
• Realistic about what can be achieved
• An effective corporate team player
• Decisive and action oriented
• Honest, fair and demonstrates integrity
• Role models the Trusts' values with a strong commitment to inclusive behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Finance - Financial Management

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view attached job description and person specification for a full list of duties and responsibilities.

Person Specification

Education and qualifications

Essential

• Educated to degree level or have proven NHS administrative experience
• Experience of working within an IM&T Clinical Programme or change environment

skills knowledge and abilities

Essential

• Knowledge of project planning, implementation and management using project planning tools and recognised project management methodology
• Knowledge and practical experience of change management and business re-design
• Customer Relationships and delivery of service improvements

Experience

Essential

• Experience in working within a project management environment delivering business process/change initiatives across an organisation
• Experience of managing multiple priorities and meeting deadlines
• Experience of writing complex reports and business documents for a wide range of audiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wye Valley NHS Trust

Address

Wye Valley NHS trust

Stonebow Road

Hereford

HR1 2BN

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Meet and greet Pharmacy visitors and assist with their requirements.

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

Person Specification

Qualifications

Essential

• GCSE at Grade C or above in Maths and English

Experience

Essential

• Customer facing counter assistant or front of house role

Desirable

• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

Skills

Essential

• Healthcare assistant course - sales of over-the-counter medicines.

Desirable

• Dispensing of hospital prescriptions.

Personal Qualities

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)