Job description

Job responsibilities

To type all correspondence relating to outpatients and inpatients, as well as typing departmental correspondence.

To request patients new and follow up appointments as required using Lorenzo system and liaising with appropriate consultants and departments.

To receive enquiries from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.

To update and maintain the 18 week RTT Status, ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.

To provide cross cover for secretarial team during annual leave and sickness.

To co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.

To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.

To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using Lorenzo.

To take responsibility of patient electronic records and ensure data is relevant, up to date and accurate, logging data where necessary.

To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.

To action all routine leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale.

To maintain clinicians diaries, ensure meetings are arranged and undertake minutes for meetings as and when required.

Person Specification

Qualifications

Essential

• Able to demonstrate good basic education
• English language pass GCSE
• RSA III or equivalent speed and accuracy

Desirable

• European Computer Driving License

Experience

Essential

• Working knowledge of Microsoft Office

Desirable

• Working knowledge of PAS

Skills

Essential

• Articulate - excellent communications skills
• Friendly and professional telephone manner to support the above
• Good audio/copy typing skills
• Able to prioritise tasks
• Demonstrates potential to be able to work under pressure
• Demonstrate understanding of patient confidentiality

Desirable

• Experience of Excel and Powerpoint

Personal Qualities

Essential

• Able to respond effectively to working alone or in a team
• Conscientious and hard working
• Ability to deal with distressing situations patients/relatives
• Ability to use initiative
• Honest and reliable
• To be able to adapt to change
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Medical Secretariat Team 1

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the centre

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Cover reception duties as and when required

The duties and responsibilities to be undertaken by members of the centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Administration or Practice Manager, dependent on current and evolving centre workload and staffing levels:

• Maintaining and monitoring the practice appointments and recalls systems
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Proactively calling and recalling patients by letter, text and telephone.
• Computer data entry/data allocation and collation; processing and recording information in accordance with centre procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Dealing with clinical samples and waste
• Providing clerical assistance to practice staff as required, including filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, centre staff and other healthcare workers. They may also have access to information relating to the centre as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the centre may only be divulged to authorised persons in accordance with the centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the centre Health & Safety Policy, to include:

• Using personal security systems within the workplace according to centre guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with centre procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the centre, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply centre policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Additional Information

Appraisal interval annual main review

NHS Pension Scheme eligibility

This Job Description is not intended to be exhaustive. It may be subject to a periodic review and amendment in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of liaising with the public on the telephone and face to face.

Desirable

• Experience of working in General practice
• Previous administrative work experience
• Experience of team working
• Experience of telephone switchboard operation
• Experience of customer service in a public/health sector environment Knowledge of local area and services

Qualifications

Essential

• Minimum of 5 GCSEs or equivalent (this must include A-C in Maths and English Language or equivalent) and provision of original certificates if appointed.

Skills & Abilities

Essential

• Ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
• Able to carry out administrative tasks
• Accuracy and attention to detail
• Ability to prioritise and organise own work to meet deadlines
• Well established computer skills
• Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team Pleasant and articulate
• Able to work under pressure

Desirable

• Evidence of effectively working to deadlines Evidence of ability to complete tasks effectively

Other qualities

Essential

• Ability to use own judgement, resourcefulness and common sense
• Willingness to participate as part of a flexible team to provide a full range of high quality services to the patient population.
• To have a professional appearance and be willing to adhere to the relevant dress code.
• Ability to work the hours required of the post
• Ability to receive workplace health clearance for the post

Desirable

• Keenness and passion to improve the quality of care and improve patient outcomes

Knowledge

Essential

• Working knowledge of Microsoft Word, Excel and Outlook

Desirable

• Knowledge of EMIS Web clinical system
• Knowledge of document management systems including Docman
• Experience as a Medical Secretary.
• Basic knowledge of how the NHS is organised and the services it provides.
• Knowledge of the Data Protection Act and Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grey Gable Surgery

Address

High Street

Inkberrow

Worcester

WR7 4BW

United Kingdom

Employer's website

https://www.greygablesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the centre

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Cover reception duties as and when required

The duties and responsibilities to be undertaken by members of the centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Administration or Practice Manager, dependent on current and evolving centre workload and staffing levels:

• Maintaining and monitoring the practice appointments and recalls systems
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Proactively calling and recalling patients by letter, text and telephone.
• Computer data entry/data allocation and collation; processing and recording information in accordance with centre procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Dealing with clinical samples and waste
• Providing clerical assistance to practice staff as required, including filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, centre staff and other healthcare workers. They may also have access to information relating to the centre as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the centre may only be divulged to authorised persons in accordance with the centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the centre Health & Safety Policy, to include:

• Using personal security systems within the workplace according to centre guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with centre procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the centre, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply centre policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Additional Information

Appraisal interval annual main review

NHS Pension Scheme eligibility

This Job Description is not intended to be exhaustive. It may be subject to a periodic review and amendment in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of liaising with the public on the telephone and face to face.

Desirable

• Experience of working in General practice
• Previous administrative work experience
• Experience of team working
• Experience of telephone switchboard operation
• Experience of customer service in a public/health sector environment Knowledge of local area and services

Qualifications

Essential

• Minimum of 5 GCSEs or equivalent (this must include A-C in Maths and English Language or equivalent) and provision of original certificates if appointed.

Skills & Abilities

Essential

• Ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
• Able to carry out administrative tasks
• Accuracy and attention to detail
• Ability to prioritise and organise own work to meet deadlines
• Well established computer skills
• Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team Pleasant and articulate
• Able to work under pressure

Desirable

• Evidence of effectively working to deadlines Evidence of ability to complete tasks effectively

Other qualities

Essential

• Ability to use own judgement, resourcefulness and common sense
• Willingness to participate as part of a flexible team to provide a full range of high quality services to the patient population.
• To have a professional appearance and be willing to adhere to the relevant dress code.
• Ability to work the hours required of the post
• Ability to receive workplace health clearance for the post

Desirable

• Keenness and passion to improve the quality of care and improve patient outcomes

Knowledge

Essential

• Working knowledge of Microsoft Word, Excel and Outlook

Desirable

• Knowledge of EMIS Web clinical system
• Knowledge of document management systems including Docman
• Experience as a Medical Secretary.
• Basic knowledge of how the NHS is organised and the services it provides.
• Knowledge of the Data Protection Act and Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grey Gable Surgery

Address

High Street

Inkberrow

Worcester

WR7 4BW

United Kingdom

Employer's website

https://www.greygablesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Knowledge, Training and Expertise

For children who die in the care of the Community Childrens Nursing Team, the postholder will act as keyworker for the child death review process, whereby every childs death is reviewed. This aspect of the role requires the post holder to:

o be a reliable and readily accessible point of contact for the family after their childs death,

o help co-ordinate meetings between the family and professionals,

o provide information on the child death review process and the course of any investigations pertaining to the child, including liaising with the coroners officer and any police family liaison officer;

o represent the voice of the parents at professional meetings, ensure that their questions are effectively addressed,

o provide feedback to the family afterwards

o signpost to expert bereavement support if required.

With the whole chaplaincy team, act as keyworker when required in the event of a sudden unexpected death of an infant or child (SUDIC)

Contribute to the development of spiritual healthcare in a multi-faith setting, being sensitive to and aware of the varying pastoral, spiritual and religious needs of diverse ethnic groups, and to assist staff on responding to their needs.

Assist and advise external partners, e.g. representatives of faith communities, in the pastoral care of their people while in the care of the Trust, and to receive information from them, always observing the rules of confidentiality by which every NHS employee is bound.

Adhere to the Code of Conduct for Healthcare Chaplains (2024) of the Council of Professional Chaplains & Pastoral Carers (formerly UKBHC)

Communication Skills and Working Relationships

Be an informed, visible, and active presence in the Trust; taking part in MDT meetings and ensuring that the pastoral, spiritual and religious needs of families and staff are met.

Communicate clearly and empathetically with, families, children and staff at all times.

To use advanced communication skills and inter-personal skills to give and receive complex information often in sensitive or intense situations, e.g. following receipt of bad news or where there may be barriers to understanding or acceptance.

Work with the paediatric teams to offer support to parents and families experiencing childs illness and child loss at any age.

Actively offer a ministry of encouragement to staff and offer time and space for supportive listening and counsel when sought.

Help families and staff articulate their pastoral, spiritual, emotional or religious needs and identify resources to address them.

Analytical and Judgement Skills

Contribute to the provision of training for bereavement support, compassionate conversations, and staff wellbeing.

Help staff in the identification of spiritual and religious need.

Contribute to education programs within the Trust to enhance understanding of spiritual, cultural, and religious needs of patients and staff.

Provide support to members of multi-disciplinary teams engaged in pastoral and spiritual assessment or referral, to help this become a standard part of patient care.

Planning and Organisational Skills

Plan and organise own workload.

Plan, organise and conduct childrens funerals, thanksgiving, memorial, and other services as required.

Freedom to Act

Initiate and take responsibility for own work pattern within the parameters of national standards and Trust polices.

Attend appropriate meetings related to work, both inside and outside the Trust.

Be a part of the Chaplaincy response within the Trusts major incident plans and response.

Management Responsibility

Supervise trainee chaplains and chaplaincy volunteers as required.

Responsibility for Patient Care

Provide specialised advice, and pastoral/spiritual/religious support.

Make provision for complex spiritual, pastoral or religious needs of families and staff.Help families or staff articulate their pastoral, spiritual and religious needs and identify resources to address them.

Be readily available and supportive to families, particularly those who are bereaved or struggling with diagnosis, and those who are close to the end of life, to ensure that sensitive, efficient, and appropriate pastoral or spiritual care is given at all times.

Respond to the practical and existential needs arising from the impact of illness, death and dying on individuals and families.

To facilitate, when requested, visits to patients by their own faith leader.

Responsibility for Policy/Service Development

Assist in providing a comprehensive spiritual, pastoral and religious care service to the Trust, including provision of spiritual healthcare information.

Share responsibility for the implementation of policy and service development within Trust parameters.

Share in the implementation of pastoral, spiritual and religious healthcare polices.

Contribute to the professional development of the chaplaincy team.

Review own working practice in conjunction with line manager, and propose changes as appropriate.

Contribute to making the whole Trust a place of equality for people of all faiths, beliefs, spiritualities and none.

Responsibility for Financial and Physical Resource

Handle donations to chaplaincy from members of the public as needed, ensuring all correct procedures are followed.

Responsibility for Information Resources

Maintain adequate notes of referrals and work done, on chaplaincy work record and, where appropriate, in-patient medical notes.

Access Lorenzo, Badgernet, Digit and EPR for patient information.

Responsibility for Research and Development

Undertake surveys and audits necessary for own work and for research and development purposes.

Physical Skills/Physical Effort

The post holder needs to be able to access wards, departments and peoples homes, and be at ease by a patients bedside. There is also a degree of computer and desk work.

Accompany relatives in viewing of deceased patients in the mortuary as required.

Mental Effort

The work pattern is unpredictable and there are frequent interruptions. The post holder needs to be able to prioritise, and re-prioritise at speed.

Emotional Effort

The post holder needs to be able to handle highly distressing or emotional circumstances, e.g. in supporting families or staff following complex or terminal illness, bereavement, or sudden death of infants or children.

The post holder needs to have a developed self-awareness and commitment to seeking help when needed.

The post holder needs to be able to respond and minister with integrity to people who hold a philosophy, belief or faith system different to their own.

Engage in regular reflective practice.

Maintain a strong patient and family focus throughout the course of the patients care in the Trust.

To participate in the emergency out of hours on call provision across the whole Trust.

Person Specification

Qualifications

Essential

• Bachelor's Degree (or equivalent work or life experience) with demonstrable learning in a relevant field such as counselling, pastoral care, psychology, psychotherapy, religious studies or theology.
• Endorsement to practice as a healthcare chaplain by a recognized/established sponsoring faith community or belief group.
• Evidence of annual continued professional development relevant to healthcare chaplaincy to Council of Professional Chaplains & Pastoral Carers (formerly UKBHC) standards.

Desirable

• Post-graduate qualification (or equivalent life or work experience or working towards) with demonstrable outcomes of learning relevant to healthcare chaplaincy
• Registration, or ability to be registered with the UKBHC
• Qualification (or working towards) in pastoral supervision (such as those recommended by APSE), coaching, management or leadership

Experience

Essential

• At least 2 years full time experience, or equivalent, of working as a designated healthcare chaplain

Desirable

• Experience of supervising volunteers

Skills

Essential

• Demonstrable knowledge of tenets of own faith/belief tradition
• Knowledge of and engagement with faith/belief traditions beyond own
• Evidence of proactive practice of CPD
• Knowledge of current research in healthcare chaplaincy
• Evidence of offering spiritual care beyond own faith/belief boundaries with evidence of commitment to an inclusive approach to chaplaincy
• Evidence of reflecting critically on the practice and experience of providing pastoral care, and on finding/searching for meaning through exploration of spiritual issues encountered in sickness, mental health, dying, death and bereavement
• Evidence of the ability to manage time prioritizing workload including a commitment to continuity of service provision

Desirable

• Engagement with safeguarding, information governance, audit, service evaluation or research
• Training in research, audit and service evaluation
• Ability to deliver training at a variety of levels
• Ability to adapt ritual (which can come from a variety of sources) in an appropriate style to context in clinical environments
• Cultural competence and religious literacy in diverse religious, spiritual and pastoral traditions
• Ability to lead reflective practice
• Act as an informed theological/philosophical and ethical resource in complex pastoral and clinical situations
• Evidence of self-care to enhance resilience or manage stress - e.g. meditation, prayer, exercise, journalling, reflective supervision

Personal Qualities

Essential

• Evidence of working collaboratively, contributing to team and sustaining positive working relationships with colleagues
• Evidence of establishing and sustaining relationships in pastorally complex and challenging environments, demonstrating empathy and compassion while taking personal responsibility and initiative
• Evidence of fluent and effective communication in speech and writing
• Evidence of practising professionally within recognised boundaries in [pastorally diverse settings (as set out in the Code of Conduct)
• Ability to create and lead ritual or other spiritual process in a way that is sensitive to the pastoral context and faith/belief traditions of those present
• Possession of a professional chaplaincy identity rooted in ones one religious/spiritual/pastoral heritage that integrates professional values and behaviours, skills and specialist knowledge
• Emotional availability, cultural humility, and a positive use of power and authority, within clear and responsible boundaries
• A high degree of personal stability and resilience to cope with significant stress on a sustained basis
• Ability to apply theoretical knowledge or ethical issues relating to health care
• Commitment to work within UKBHC Code of Conduct

Other

Essential

• Access to own transport
• Ability to attend an urgent on-call referral, out of hours, within 60 minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Digital Services Support Officer provides essential administrative and operational support to the Trust's Digital Services function, helping to ensure the effective delivery of Digital IT services across the organisation. The post holder will coordinate a wide range of activities including ServiceNow administration, IT hardware requests, procurement, asset management, digital training administration, record keeping and reporting. They will act as a key point of contact for Trust staff, responding to enquiries, maintaining accurate information and supporting users with Digital systems and processes. Working closely with colleagues across Digital, Finance, Procurement, Estates and external suppliers, the post holder will assist with purchasing, meeting coordination, documentation, stock management and the continuous improvement of administrative processes. The role requires excellent organisational, communication and customer service skills, together with strong attention to detail and the ability to manage multiple priorities while working within Trust policies and procedures to support the efficient operation of the Digital Services team.

Person Specification

Qualifications

Essential

• GCSE-level English and Maths
• Evidence of basic IT literacy.

Desirable

• Business Administration qualification (e.g. NVQ Level 2 or Level 3, or equivalent).
• Secretarial or Office Administration qualification

Experience

Essential

• Previous experience in an administrative or clerical role.
• Experience using Microsoft Office applications, including Word, Outlook and Excel.
• Experience of maintaining accurate records, data or information systems.
• Experience of dealing with enquiries from staff or customers, providing a professional and customer-focused service.

Desirable

• Experience working within an NHS, healthcare, Digital or IT department.
• Experience of order processing, including knowledge of Oracle and iProc.
• Experience of using ServiceNow, ESR, or similar business and service management systems.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PCN Clinical Pharmacist (12-Month Maternity Cover)

Worcester City Primary Care Network

Full Time - 37.5 Hours per Week

The Role:

We are seeking an enthusiastic and motivated Clinical Pharmacist to join our established Pharmacy Team on a 12-month maternity cover contract. This is an exciting opportunity to work across our Primary Care Network, supporting medicines optimisation, improving patient outcomes and contributing to key prescribing initiatives.

As part of a multidisciplinary team, you will undertake structured medication reviews, provide expert prescribing advice, support chronic disease management, reconcile medicines following hospital discharge and lead on safer prescribing practices. You will play a key role in delivering local prescribing priorities, including the Quality Prescribing and Medicines Service (QPMS), alongside national programmes such as QOF and the Network Contract DES.

Main Duties of the Job:

• Conduct structured medication reviews for patients with complex needs, polypharmacy and long-term conditions.
• Support medicines reconciliation following hospital discharge.
• Provide prescribing advice and medicines information to clinical and non-clinical staff.
• Lead aspects of prescription management, including repeat prescribing processes.
• Support chronic disease management clinics.
• Implement MHRA safety alerts, evidence-based prescribing changes and medicines optimisation initiatives.
• Identify high-risk patient cohorts and help reduce medication-related harm.
• Work collaboratively with GP practices, community pharmacies, hospital colleagues and wider healthcare partners.
• Participate in audits, quality improvement projects and prescribing programmes including QPMS, DSQS and QIPP.

About You:

You will be a GPhC-registered pharmacist with substantial experience in primary care or general practice. You will have completed the CPPE Primary Care Pharmacy Education Pathway (or equivalent recognised pathway) and possess strong clinical, communication and organisational skills. Experience of medicines optimisation and quality improvement initiatives within primary care is essential.

The candidate must hold their CPPE qualification and have Primary Care experience.

Essential Qualifications and Experience:

• Master's degree (or equivalent) in Pharmacy.
• Current registration with the General Pharmaceutical Council (GPhC).
• Completion of the CPPE Primary Care Pharmacy Education Pathway (PCPEP) or equivalent.
• Minimum two years' post-registration pharmacy experience.
• Significant experience working within primary care/general practice settings.
• Strong understanding of multidisciplinary working and medicines optimisation.

Desirable:

• Independent Prescriber qualification.
• Membership of the Royal Pharmaceutical Society (RPS).
• Experience working with QOF, QPMS, DES, LES or similar primary care programmes.

What We Offer:

• NHS Pension Scheme
• Enhanced sickness entitlement
• Cycle to Work Scheme
• Employee Assistance Programme
• Supportive and collaborative team environment
• Opportunities for professional development and continuing education

Please note: The post holder will be required to travel between practice sites across the PCN as required. Worcester City PCN reserves the right to close this vacancy early should sufficient applications be received

Person Specification

BEHAVIORAL COMPETENCIES AND SKILLS

Essential

• Demonstrates general pharmaceutical skills and knowledge in core areas.
• Is able to plan, manage, monitor, advise and review general pharmaceutical care programmes for patients in core areas, including disease states / long term conditions identified by local Pharmaceutical Needs Assessment.
• Demonstrates accountability for delivering professional expertise and direct service provision as an individual.
• Demonstrates ability to use skills in a range of routine situations requiring analysis or comparison of a range of options.
• Recognises priorities when problem-solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Involves patients in decisions about prescribed medicines and supporting adherence as per NICE.

Qualifications

Essential

• Completion of an undergraduate degree in Pharmacy and registration with the General Pharmaceutical Council.
• Completion of CPPE Primary Care Pharmacy Education Pathway (PCPEP), or an equivalent recognised pathway.
• Substantial experience working in primary care/general practice, with a good understanding of the general practice environment, systems and multidisciplinary working.
• Minimum of 2 years post graduate experience in pharmacy as demonstrated within a practice portfolio.

Desirable

• Member of the Royal Pharmaceutical Society (RPS).
• Independent Prescribing qualification with demonstrated prescribing portfolio.
• Experience of working with QOF, QPMS, DES, LES or other primary care prescribing and medicines optimisation initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Vertis Health

Address

St Johns House Medical Centre

299 Bromyard road

Worcester

WR2 5FB

United Kingdom

Employer's website

https://www.vertishealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

PHL Group are commissioned by Staffordshire & Stoke-on-Trent Integrated Care Board to provide out-of-hours (OOH) clinical services across the county of Staffordshire. Our service offering includes telephone triage, home visiting and patients visiting one of our seven primary care centres. These services are delivered between 18:30 08:00 Monday to Friday and from 08:00 08:00 across weekends and bank holidays. Service operating times are variable based on patient demand and access to premises.

The post holder will support the three commissioned services, ensuring they are safe, efficient and patient-focused. They will work closely with the Medical Lead, Clinical Lead and Business Delivery Manager and ensure patients receive optimal care in the correct setting within the healthcare system.

The service is staffed by a team of GPs, Advanced Nurse/Clinical Practitioners, Nurses, Paramedics and a non-clinical workforce.

The successful candidate will embody our core values in their day-to-day work, prioritising a Team First approach by collaborating effectively and contributing to a positive, respectful environment; Truly Caring by showing commitment to the wellbeing of patients and colleagues; and driving Pioneering Innovation through a proactive focus on continuous improvement and adaptability.

Clinical Duties

The GP will work with a multi-disciplinary team to ensure appropriate care is delivered in the right place, at the right time. The post holder will be expected to:

Maintain the highest clinical standards for all patients accessing the service.

Elucidate the primary reason for the patients referral or attendance within the OOH service.

Assess and treat patients presenting with clinical needs which can be met by primary care.

Provide emergency care while waiting for emergency transfer of patient when appropriate

Provide advice and support to colleagues and the multi-disciplinary team.

Manage the flow of patients by balancing the clinical need of the patient with the capacity of the provider to deliver the necessary response.

Support both injury and illness pathways.

Maintain contemporaneous medical records for all patients consulted with.

Communication and Working Relationships

GP Team including Clinical Team of Nurses and Paramedics, Operational Manager and non-clinical team members

GPs within Primary Care

Secondary Care

Wider healthcare services

The post holder will be expected to contribute to and support the development of the service. It is expected that the post holder will:

Respond promptly to any requests for statements or reflections on clinical practice to support the investigation of complaints or coroner's requests

Communicate with the Governance Lead and support the delivery of a high-quality service and raise any governance issues that may arise.

Be responsible for the teaching and development of doctors, nurses, and professionals from other disciplines such as Emergency Care Practitioners, GP registrars in Primary Care Skills. This may involve practitioners sitting in and seeing patients where appropriate.

Work with the Medical Lead to ensure training, significant events, complaints, audits, surveys, and other professional service development activities are achieved to ensure the smooth running of the service.

Maintain continued education through attendance at courses and/or study days as necessary to ensure professional development requirements for on-going professional registration and licensing are met.

Participate in, encourage, and support professional development within the service.

Ensure that high clinical standards are maintained throughout the service.

Participate in annual appraisal and complete an annual personal development plan.

Comply with standard operational procedures and departmental and organisational policy.

Undertake necessary mandatory training.

Strategic Development, Planning and Organising

Actively participate in both departmental and organisational matters concerning clinical governance, care pathways, team meetings and audit.

Attend meetings as appropriate to meet the needs of the service and its development.

Person Specification

Experience

Essential

• Good leadership skills with the ability to influence and negotiate
• Excellent written, verbal, and interpersonal communication skills, particularly listening skills
• Good organisational skills with the ability to manage and prioritise workload effectively
• Good clinical skills in the assessment, diagnosis, and management of acute primary care presentations
• Clear understanding of professional responsibility and accountability

Qualifications

Essential

• An experienced doctor with GP accreditation
• Current registration with GMC and NHS performers list with no conditions preventing working or restrictions on practice
• A minimum of 3 years experience post CCT and experience if working in an urgent care environment such as A&E, Walk-in Centre or an Out-of-Hours service.
• Experience working with end-of-life/palliative care patients.
• Record of ongoing CPD and learning
• MRCGP examination or equivalent experience
• Sound knowledge of clinical governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

Sir Robert peel Hospital

Mile Oak

Tamsworth

Staffordshire

B783NG

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Social Care Support Worker to join our team at HMP Stafford, a category C men's prison located in Stafford.

Hours We are looking for part time 3 x 11.5hrs shifts per week (7.30am till 8pm) - 34.5hrs contract

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Person Specification

Qualifications

Essential

• Please refer to job description

Desirable

• Please refer to job description

Experience

Essential

• Please refer to job description

Desirable

• Please refer to job description

Additional Criteria

Essential

• Please refer to job description

Desirable

• Please refer to job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

54 Gaol Rd

Stafford

Staffordshire

ST16 3AW

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Deliver high standard of nursing care under the supervision and direction of registered staff for CYP in clinics or own home, where appropriate.

Deliver personal care to patients and following appropriate training and competency assessment, carry out specific tasks delegated by the trained practitioner.

Attend regular training and demonstrate continued competency in these areas of practice.

Promote effective communication with CYP, carers and colleagues.

Be aware of safeguarding policies and issues related to vulnerable CYP, reporting any concerns to a registered nurse.

Monitor and record physical health observations, including venepuncture, as directed by trained practitioner.

Report any changes or concerns relating to CYP condition or circumstances to registered nurses.

Be aware of the patients nutritional needs identifying any barriers to good nutrition and record any changes.

Maintain contemporaneous Electronic Patient Records.

Attend team MDT, formulation, clinical supervision meetings.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

• Able to meet the travel requirements of the post.
• Comfortable with working under direction but able to use own initiative.
• Enthusiastic and self-motivated.
• Eager to learn.
• Flexible.
• I understand that the Trust will not routinely provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Knowledge

Essential

• IT Literate.

Qualifications

Essential

• Level 3 qualification (e.g. A-level, NVQ3) in Care or Level 2 qualification (e.g. GCSE Grade A-C) in Care and will be expected to undertake the relevant Level 3 qualification on appointment to post.
• Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

• Experience of working with children and young people.
• Experience of working in caring settings.
• Community experience.

Desirable

• Previous NHS experience.

Skills and Abilities

Essential

• Ability to challenge poor behaviour.
• Role modelling good behaviour.
• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Understanding of team work.
• Able to communicate with all age groups.
• Understanding of promotion of independent living.
• Understanding of principles of rehabilitation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Kings Court 1

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)