Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Registered on the NMC register, parts RN3, RNMH and RN4
• Evidence of accredited courses in mental health practice or related career pathway and willing to progress to degree level (III).
• Mentorship Qualification.
• Mandatory Training up-to-date.

Desirable

• NVQ Assessors Qualification (A1)
• Degree in Health Care related subject.

Experience

Essential

• Experience in the application of the competencies required in Band 5 Nursing KSF Full Outline.
• Experience in the application of processes related to Band 5 KSF Full Outline.
• A sound working knowledge and application of the NMC Code of Practice

Knowledge & Skills

Essential

• Able to demonstrate steady progression through Band 5 Nursing to Full KSF Post Outline
• Achieved Full KSF Post Outline for Band 5 core and specific dimensions
• Able to demonstrate ability to achieve full KSF Post Outline for Band 6.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

Hounslow Recovery West

2nd Floor, 92 Bath Road

Hounslow

TW3 3EL

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

A workplace that invests in you

Enjoy higher salaries compared to the UK, along with annual salary increases that extend beyond typical UK NHS pay scales.

A generous annual leave entitlement starting at 27 days and 10 Public Holidays.

Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Step away from NHS pressures and demands! The Island’s healthcare system is similar but separate to the UK NHS.

You may be eligible for a Blue Light Card, unlocking a wide range of exclusive discounts on shopping, food and leisure activities at hundreds of popular high street and online retailers.

Access to the staff canteen at Noble’s Hospital where you can purchase affordable food and drinks in your breaks.

Free on-site car parking.

Our on-site education and training centre, Keyll Darree, comprises a lecture theatre, well stocked medical library, training facilities and a state-of-the-art simulation lab which is operated by trained simulation practitioners.

Ability to apply for an unpaid career break after 3 years’ service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.

Accommodation may be available for the first 6 months in your role at a reduced rate for non-Island residents, subject to availability.

A relocation package of up to £7,000 based on receipts is available for this role. Housing Assistance is also available where the Department will pay the difference between your current mortgage/rent bill, and that of your new accommodation on the Isle of Man, up to a maximum of £250 per month. This role also qualifies for a recruitment incentive of £3,000, payable in the 1st, 13th, and 25th months of employment. To find out more about our relocation package click here - https://s3-eu-west-1.amazonaws.com/locate.im/locate-relocation-guide.pdf.

Person Specification

Qualifications

Essential

• BSc (Hon.) Clinical Physiology or equivalent formal specialist training, plus knowledge of highly specialist procedures and interventions acquired through specialist courses or training/experience to advanced/Masters level)
• AHCS/HCPC/RCCP registration as a Clinical Physiologist / Clinical Scientist
• Immediate Life Support Certified (ILS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manx Care

Address

Nobles Hospital

Braddan

Isle of Man

IM4 4RJ

United Kingdom

Employer's website

https://www.gov.im/about-the-government/departments/health-and-social-care/ (Opens in a new tab)

Job description

Job responsibilities

4-6 Sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - GMC registration with a licence to practice
• - NHS England Medical Performers List
• - MBBS or equivalent medical qualification
• - Completion of GP training and inclusion on the GP Register
• - Experience of working in a primary care/general practice setting
• - Ability to assess, diagnose and manage a broad range of clinical presentations
• - Understanding of clinical governance, safeguarding, confidentiality and information governance
• - Commitment to providing safe, effective and patient-centred care
• Good communication and interpersonal skills
• Ability to work effectively as part of a multidisciplinary team
• Ability to manage workload effectively and work within agreed practice procedures
• Commitment to continuing professional development and reflective practice
• Current appropriate professional indemnity arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

(See job description) The post will be based at Queen's Hospital, Burton, but, we expect flexibility to be able to work across all sites of University Hospitals of Derby and Burton Foundation Trust should the need arise.

Person Specification

Qualifications & Eligibility

Essential

• MBBS / MBChB or equivalent
• FRCOphth or equivalent higher qualification
• GMC Specialist Register for Ophthalmology Specialty OR within 6 months of receipt of Certificate of Completion of Training (CCT) at time of interview OR If applying for Full GMC Registration and Licence to Practice simultaneously with a Portfolio Pathway (formerly CESR) application, supporting documentary evidence must be provided at interview, to confirm an application has been submitted and is under consideration by the GMC.
• Full GMC Registration with a license to practice at time of application

Desirable

• Training qualification
• Additional higher medical/scientific degree relevant to the specialty

Clinical Knowledge and Skills

Essential

• Proven clinical experience in Ophthalmology, with a broad experience of the speciality, minimum of 6 years, 3 years of which should be at speciality registrar level
• Retinal laser, intravitreal injections
• Medical Retina Fellowship
• Evidence of independent clinical practice

Desirable

• Ability to carry out high volume cataract surgery
• 1 year NHS experience

Management and Admin experience

Essential

• Commitment to Continuing Professional Development and the requirements of clinical governance, reporting errors and learning from these

Desirable

• Attended a management/leadership course

Language and Communication Skills

Essential

• Experience of formal presentations
• Evidence of ability to work as part of an MDT, sharing administrative duties

Teaching, Audit and Research Experience

Essential

• Evidence and experience of supervising and teaching resident doctors and medical students
• Experience of and commitment to clinical audit and/or Quality Improvement Projects (QIP)
• Evidence and ability to assess and apply evidence-based research into every day clinical practice
• Evidence of relevant academic and research achievements relevant to the specialty

Desirable

• Specific Teaching Qualification
• Experience of teaching basic clinical skills to under-graduates
• Attended a recognised teaching training course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working within a high performing and dynamic team, you will play a key role in the Trusts commitment to deliver optimal care to our patients in a modern and sustainable environment.

Please refer to the the attached Job Description and Personal Specification for full details of this role - Capital Project Manager.

Person Specification

Education/Qulaifications

Essential

• Degree level qualification in Project Management, Construction Management, Building Surveying, Quantity Surveying, Engineering, Architecture, Estates Management or other relevant discipline. Evidence of continuing professional development. Educated to master's level equivalent experience through project delivery.

Desirable

• Postgraduate qualification in a relevant subject. PRINCE2 Practitioner, APM PMQ, MSP or equivalent project management qualification. Membership of a relevant professional body (APM, RICS, CIOB, RIBA, ICE, CIBSE or equivalent).

Knowledge

Essential

• Sound knowledge of project management principles and methodologies. Understanding of construction and redevelopment project lifecycles. Knowledge of procurement processes and contract management. Understanding of health and safety legislation relevant to construction projects. Understanding of budget management and financial reporting processes.

Desirable

• Knowledge of NHS governance arrangements and capital business case processes. Knowledge of NHS England capital investment processes. Knowledge of sustainability principles within healthcare estates. Knowledge of CDM Regulations and construction assurance processes. Understanding of estate compliance and engineering systems within healthcare settings.

Experience

Essential

• Significant experience of managing capital, construction, infrastructure, estates or redevelopment projects from inception to completion. Experience of managing multiple projects and competing priorities simultaneously. Experience of managing project budgets, financial monitoring and reporting. Experience of managing contractors, consultants and external suppliers. Experience of stakeholder engagement across multiple professional groups. Experience of project governance, risk management and change control processes.

Desirable

• Experience of delivering projects within the NHS or healthcare environment. Experience of working within a large complex public sector organisation. Experience of NEC, JCT or other construction contract administration. Experience of business case development and capital planning processes. Experience of healthcare planning, HTMs and HBNs. Experience of working on live operational sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Senior Sonographer Womens HealthThe Portland Hospital, LondonFull time, 37.5 hours per week12 month Fixed Term ContractCompetitive salary

Were looking for a Senior Sonographer to join the Imaging team at The Portland Hospital. As part of a leading private healthcare provider, youll be working across two well established outpatient sites on Great Portland Street and Wimpole Street, supporting a service that combines specialist expertise with a strong focus on patient centred care. Working alongside highly skilled multidisciplinary teams, you'll use advanced imaging technology and evidence-based practice to provide outstanding diagnostic services while helping to support the development of colleagues across the department.

As a Senior Sonographer within our Womens Health service, youll play a key role in delivering specialist obstetrics and gynaecology ultrasound examinations across a varied and complex patient caseload. Youll work closely with consultants, radiologists and multidisciplinary teams to provide high-quality diagnostic imaging and exceptional patient care. Alongside your clinical responsibilities, you'll contribute to education, mentoring and service development, helping to maintain the high standards of care and professionalism that our patients and colleagues expect. Your expertise will support both the day to day delivery of the service and the continued development of best practice across the department.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What youll do:

• Perform specialist obstetric and gynaecology ultrasound examinations and produce accurate diagnostic reports.

• Assess complex findings and communicate sensitive information to patients with empathy, reassurance and professionalism.

• Support the day to day operation of the sonography service and ensure reports are shared promptly with patients and referring consultants.

• Supervise, mentor and support sonographers, healthcare assistants, students and junior colleagues.

• Contribute to clinical governance, audit, quality assurance and continuous service improvement initiatives.

What youll bring:

• BSc in Radiography, Midwifery, Nursing or an equivalent professional qualification.

• Postgraduate qualification in Obstetric and Gynaecology Ultrasound.

• HCPC, NMC or equivalent professional registration.

• Significant experience in obstetric and gynaecology imaging, including complex findings and high probability screening results.

• Experience supervising, mentoring and supporting sonographers or other healthcare professionals.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the worlds leading healthcare providers. In the UK, were one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our colleagues, we empower them to provide exceptional care for our patients. Thats why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Sonographer youll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

• Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else were committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique and individual

Kindness and compassion: We treat people with kindness and compassion

Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, were happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

Person Specification

Experience

Essential

• Significant experience in obstetric and gynaecology imaging, including complex findings and high probability screening results.
• Experience supervising, mentoring and supporting sonographers or other healthcare professionals.

Qualifications

Essential

• BSc in Radiography, Midwifery, Nursing or an equivalent professional qualification.
• Postgraduate qualification in Obstetric and Gynaecology Ultrasound.
• HCPC, NMC or equivalent professional registration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HCA Healthcare UK

Address

The Portland Hospital

205-209 Great Portland Street

London

W1W 5AH

United Kingdom

Employer's website

https://www.hcahealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.

To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of customer services
• Experience of working within administration and or general practice reception
• Practical experience of computerised recording systems

Qualifications

Essential

• Good standard of general education

Desirable

• Administration qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bentley Surgery

Address

128 High Street

Bentley

Doncaster

South Yorkshire

DN5 0AT

United Kingdom

Employer's website

https://www.donvalleyhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full job description and comprehensive person specification, please see the attached documentation.

Person Specification

Qualifications and Education

Essential

• GCSE or equivalent in English and Mathematics.
• Evidence of continued professional development relevant to healthcare or service management.
• Driving License with no convictions

Desirable

• Qualification in healthcare management, leadership, or a related field (e.g., NVQ Level 4 in Leadership and Management).
• Training in governance or compliance (e.g., audit processes).

Knowledge and Experience

Essential

• Proven experience in a supervisory or team leader role within healthcare or a similar setting.
• Experience in managing day-to-day operations, including staff resourcing and service delivery.
• Familiarity with NHS policies, standards, and Key Performance Indicators (KPIs).
• Evidence of successfully addressing operational challenges and implementing solutions in real-time.
• Experience in working within a patient-focused environment, demonstrating a commitment to delivering high-quality care.
• Proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook
• Awareness of CQC regulations and other relevant legislative requirements affecting healthcare services.
• Understanding of clinical governance and its application within service delivery.
• Knowledge of NHS performance management frameworks and service standards.

Desirable

• Experience in working specifically within Out of Hours or urgent care services.
• Familiarity with healthcare IT systems such as Adastra or SystmOne.
• Demonstrated success in implementing service improvement initiatives.
• Understanding of NHS service transformation and improvement frameworks.
• Awareness of financial management and budgeting within healthcare services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Old Ambulance HQ

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification

Experience

Essential

• MRCP or equivalent
• Full GMC registration
• Minimum of 4 years of postgraduate experience, 2 of which in general (internal) medicine or its subspecialties.
• To be able to demonstrate good clinical knowledge in general medicine

Desirable

• Previous palliative care experience
• Additional Postgraduate Qualifications
• Advanced communication skills training
• Relevant publications

Skills

Essential

• Excellent written and verbal communication skills
• Evidence of the ability to communicate with patients, colleagues and staff at all levels.
• Ability to motivate and develop junior Medical Staff and other MDT members.
• Ability to balance individual requirements against those of the Directorate and Trust as a whole

Desirable

• Able to plan and deliver undergraduate and postgraduate teaching and training relevant to this post.
• Experienced in clinical research and / or service evaluation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Cransley Hospice, St Mary’s Hospital

Kettering

NN15 7PW

United Kingdom

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a 30-hour per week position working across our three practice sites in Torquay.

The successful candidate will undertake a varied Practice Nurse role, working alongside our GPs, Lead Practice Nurses and wider clinical team to provide high-quality, patient-centred care.

Chronic disease management is an important part of the role, with particular opportunities for someone with an interest or experience in diabetes and/or respiratory disease.

Depending on your existing skills and experience, the role may include:

• Chronic disease reviews, including diabetes, asthma, COPD, cardiovascular disease, CKD and hypertension
• Cervical screening
• Childhood and adult immunisations
• Travel health and vaccination
• Wound care and leg ulcer management
• Phlebotomy and INR testing
• ECG and other routine clinical observations
• NHS Health Checks and cardiovascular risk assessment
• Health promotion, lifestyle and weight-management advice
• New patient health checks
• Contraception and HRT reviews
• Mental Health and Learning Disability annual reviews
• Ear irrigation, following appropriate training
• Assisting with minor surgery and clinical procedures
• Telephone and face-to-face clinical advice
• Participation in seasonal vaccination clinics
• Student supervision and teaching, where appropriately qualified

We are happy to support the development of additional skills where these would benefit both the nurse and the practice.

What we are looking for

We are looking for a registered nurse who is:

• NMC registered
• Able to work autonomously while recognising when to seek advice and support
• Confident in assessing patients and managing their own clinical workload
• Experienced in, or keen to develop skills in, chronic disease management
• A good communicator who is able to build positive relationships with patients and colleagues
• Accurate and confident using electronic clinical record systems
• Proactive, organised and able to use their own initiative
• A genuine team player who enjoys working collaboratively
• Committed to continuing professional development and delivering high standards of patient care

Previous Practice Nursing experience would be welcomed, but we would also be interested in hearing from nurses with relevant community or hospital experience who are looking to develop their career in general practice.

Additional qualifications in areas such as chronic disease management, cervical cytology, immunisations, travel health, diabetes, respiratory disease or wound care are desirable, but we will consider the overall skills and experience of each applicant.

Person Specification

Qualifications

Essential

• RGN 1st level
• NMC registered

Desirable

• Diploma / Degree in practice nursing
• Asthma, COPD and or Diabetes chronic disease management training

Additional

Essential

• Able to move between practice sites as required
• Undertake mandatory training annually
• Full driving licence, personal card and appropriate insurance

Desirable

• Cervical screening training/experience

Experience

Essential

• Team worker
• Able to work under pressure
• Understand and apply the principles of equality of opportunity and access to services
• Proactive and able to use own initiative
• Self motivated

Desirable

• Asthma, COPD and or Diabetes chronic disease management experience

Attitudes and behaviours

Essential

• Able to manage own workload within departmental priorities and protocols
• Excellent communication skills, record keeping and telephone manner
• Able to keep accurate electronic and manual records with appropriate audit trails

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brunel Medical Practice

Address

St. Albans Road

Torquay

TQ1 3SL

United Kingdom

Employer's website

https://www.brunelmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Clare Collins on [email protected].

Person Specification

Qualifications

Essential

• GCSEs in English and Mathematics at grade C (5) and above (or equivalent)
• Dispensary qualification - NVQ level 2 in dispensing (NPA) or Buttercups dispensing assistant course
• Experience working in a dispensary, pharmacy, or healthcare environment.

Desirable

• Familiarity with GP clinical systems and pharmacy software (e.g. SystmOne).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

North House Surgery

North Street

Ripon

HG4 1HL

United Kingdom

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information about this position please see the attached Job Description & Personal Specification

Person Specification

Qualifications

Essential

• Registered Nurse on the appropriate part of the NMC Register

Desirable

• Experience within general medicine
• Student assessor qualification

Experience

Essential

• Ability to work unsupervised at times
• Experience of team working
• Competent in IV Drug Administration

Desirable

• Experience of working in a nurse led unit
• Currently practicing cannulation and venepuncture in current role and can evidence
• Knowledge of treatments given on MDU

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

United Kingdom

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)