Job description

Job responsibilities

The role will involve handling a high volume of incoming telephone enquiries, assisting patients with their queries and ensuring they are directed to the most appropriate service or member of the team. You will also be responsible for completing and processing online appointment requests, ensuring that information is recorded accurately and that patients receive the appropriate support.

You will work closely with colleagues within the hub and across all practices, using a range of computer systems and digital platforms to manage patient enquiries and support the smooth running of the service. The role requires a high level of confidentiality, professionalism and accuracy at all times.

You will be speaking with a wide range of patients and will need to be confident communicating with people from different backgrounds and with varying needs. The ability to remain calm, professional and courteous when dealing with challenging, sensitive or sometimes difficult inquiries is particularly important.

We are looking for individuals who are patient-focused, approachable, organised and confident communicators, who enjoy working as part of a team and can work effectively in a busy hub environment while maintaining a high standard of service to our patients.

Person Specification

Skills

Essential

• Additional Criteria
• Essential
• Excellent verbal communication skills and a clear understanding of spoken English.
• Good command of written English, with the ability to accurately record information.
• Confident and professional telephone manner.
• Excellent listening skills and the ability to understand what a patient is asking for.
• Able to communicate clearly and appropriately with people from a wide range of backgrounds and with different needs.
• Able to remain calm, polite and professional when dealing with difficult or challenging conversations.
• Able to work accurately and efficiently when handling a high volume of inquiries.
• Good organisational skills and the ability to prioritise workload.
• Able to work effectively as part of a team within a busy hub environment.
• Reliable, punctual and committed to providing a high standard of patient service.
• Understands the importance of patient confidentiality and data protection.
• Flexible and willing to support the needs of both practices and the wider hub team.
• Desirable
• Knowledge and understanding of NHS services and primary care.
• Understanding of the role of reception and patient-facing staff within general practice.
• Knowledge of online consultation and appointment processes.
• Experience of dealing with vulnerable patients or patients with additional communication needs.
• Willingness to undertake further training and develop knowledge of practice systems and services.

Experience

Essential

• xperience
• Essential
• Experience of working in a customer-facing or patient-facing environment.
• Experience of dealing with telephone enquiries and communicating with members of the public.
• Experience of handling a range of enquiries and providing clear and appropriate information.
• Experience of using computerised systems to record and retrieve information.
• Experience of working in a busy environment and managing competing demands.
• Experience of maintaining confidentiality when dealing with personal or sensitive information.

Desirable

• Desirable
• Previous experience within general practice, the NHS or another healthcare environment.
• Experience of working within a hub, contact centre or centralised service.
• Experience of using GP practice systems and online appointment systems.
• Experience of dealing with sensitive, distressed or challenging patients/customers.

Qualifications

Essential

• Person Specification Patient Advisor
• Qualifications
• Essential
• Good standard of general education.
• Good standard of written and spoken English.
• Ability to use basic computer systems and digital applications.
• Desirable
• E

Desirable

• GCSE English and Maths or equivalent.
• Customer service, administration or healthcare-related qualification.
• Training in customer service or telephone communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Keston and Moorings Medical Practice

Address

Purley War Memorial Hospital

856 Brighton Road

Purley

Surrey

CR8 2YL

United Kingdom

Employer's website

https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As per Job Summary on main page and main duties

Rota Management

Room rota management

Leave and sickness tracking

Administrative support

Problem solving

Person Specification

Qualifications

Essential

• Good standard of education including GCSEs (or equivalent) in English and Mathematics
• Previous experience in rota coordination or workforce scheduling
• Experience working in healthcare environment
• Excellent organisational and planning skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• Knowledge of appointment scheduling and capacity planning
• Ability to work under pressure strong IT skills

Desirable

• Experience of working in General Practice
• Knowledge of sessional working arrangements
• Experience of workforce planning and service capacity management
• Understanding of NHS General practice operations and workforce requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Developing extraction, transformation, loading, validation and testing processes for complex data, working to agreed specifications and standards.

Implementing and maintaining automated data processes, including scripting in Python or R and workflow automation, ensuring solutions are robust and reliable.

Developing, modifying and supporting data pipelines or data processing solutions in production or operational environments.

Diagnosing and resolving data pipeline, data quality or processing issues, identifying root causes and taking corrective action within agreed parameters.

Supporting the deployment of data solutions into live operational environments in line with change and release management processes.

Identifying opportunities to improve data quality, efficiency, reliability and automation through agreed governance routes.

Supporting testing and evaluation of new tools, processes or approaches to data engineering.

Assisting with the training, support and development of junior colleagues where appropriate.

Ensuring all work complies with information governance, data protection, confidentiality, IT security and organisational policies.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience.
• Evidence of relevant training or learning in data, analytics, or digital systems.

Experience

Essential

• Experience of extracting, transforming, validating, and loading data from multiple sources using structured approaches.
• Practical experience using SQL and at least one scripting or analytical language (e.g. Python or R) to manipulate, validate, or analyse data.
• Experience of working to defined standards, procedures, and change control processes in a data, digital, or analytics environment.
• Experience of working collaboratively with data, analytics, digital, or IT colleagues to deliver agreed outputs.
• Experience of maintaining technical documentation for data processes or systems.
• Experience of working in a regulated or information-governed environment (e.g. healthcare, public sector).

Desirable

• Experience of designing or enhancing data pipelines or automated processes, rather than solely operating existing ones.
• Experience of supporting or contributing to data platform migrations, upgrades, or new implementations.
• Experience of performance tuning or optimisation of data processes within agreed technical frameworks.
• Experience of contributing to overall team design.

Knowledge

Essential

• Knowledge of data engineering and data processing principles, including extraction, transformation, validation, and loading of data.
• Knowledge of relational databases and data structures, and how data is stored, queried, and maintained.
• Knowledge of data quality management, including common data issues and methods for validation and cleansing.

Desirable

• Knowledge of cloud-based or enterprise data platforms and associated tooling.
• Knowledge of basic data architecture concepts, such as staging layers, data flows, and integration patterns.
• Understanding of monitoring, logging, and alerting for data processes.
• Knowledge of version control and collaborative development practices.
• Knowledge of working in a regulated or public-sector environment, such as healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the advertisement which provides more detail on this General Practitioner job role within Tenbury.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration,
• Evidence of annual appraisal and re-validation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On/eligible to be the medical performers list

Desirable

• Evidence of continued professional development

Experience

Essential

• Please see advertisement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tenbury Surgery

Address

34 Teme Street

Tenbury Wells

Worcestershire

WR15 8AA

United Kingdom

Employer's website

https://www.mysurgerywebsite.co.uk/index.aspx?p=M81042 (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Proactively manage waiting times for individual patients to ensure national standards are not breached. Negotiate patient management arrangements with key staff.

Ensure the patients journey (both new and follow up) are processed in a timely and efficient manner and pro-actively escalate issues in the patients pathway so that potential delays are resolved at the earliest opportunity.

Liaise with the central booking office, pre-operative assessment and the patient access team where necessary to ensure patient wait times are met.

To communicate effectively and empathetically with patients and their relatives.

To work closely with surgeons, nursing and other departmental colleagues to ensure capacity is maximized.

To work closely with the Ophthalmology Coordinator to help maintain clinical rotas where required and cover duties when the Coordinator is on leave.

If appropriate, to manage a nominated team of administration & clerical staff.

To provide relevant information to key staff regarding patient waits and appointments.

To monitor and validate RTT PTLs, highlighting concerns or issues to the Lead Coordinator, Assistant General Manager and General Manager.

To liaise closely with the Validation team to support patient tracking from referral to treatment and for follow up, providing updates regarding admission and alerting him/her of any problems that may result in a delay in the patients treatment.

To lead the departments response at regular Check and Challenge meetings, providing key information on patient waits.

To liaise with support services to ensure timely investigations are carried out and ensure results are communicated to clinicians at the earliest opportunity.

To highlight bottlenecks within the process, communicating regularly with the Lead Coordinator, Assistant General Manager and General Manager and where possible, suggesting and implementing solutions.

To work with the Lead Coordinator, Assistant General Manager and General Manager and clinical teams to support service improvement initiatives which help streamline the patient journey and improve the quality of care and service provision.

Additional Responsibilities

The post holder must at all times respect patient confidentiality in line with the requirements of the General Data Protection Regulation (GDPR), and abide by all Statutory and Trust policies and procedures

As the post holder will manage a small administration team, they must complete mandatory training courses and participate in regular staff appraisal processes

The post holder will be required to undertake any other duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description.

Key Knowledge and Experience

- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy or

- NVQ level three in administration or equivalent substantial experience in an NHS hospital.

- Excellent IT skills; good working knowledge of MS Office to include Word & Excel.

-Good working knowledge of Hospital EPR systems, BI Hub & other related systems.

-Good working knowledge of RTT.

- Good attention to detail with ability to multitask.

- Ability to work well under pressure and prioritise workload effectively.

- Excellent communication / interpersonal skills for dealing with people internal and external to the organization.

- Ability to produce accurate work and meet deadlines.

- Ability to work on own initiative and without close supervision.

- Good understanding of confidentiality.

- Capacity to understand information in data format and interpret this.

- Management of waiting lists and booking experience.

Person Specification

Qualification and Training

Essential

• GCSE grade C or above (or equivalent) in literacy

Desirable

• NVQ level three in administration
• Waiting List Management Course by NHS QI learning

Knowledge and Skills

Essential

• Excellent IT skills; good working knowledge of MS Office to include Word, Access & Excel
• Knowledge of Trakcare, BI Hub & other related systems
• Knowledge of RTT

Experience

Essential

• Substantial experience in an NHS hospital

Desirable

• Moderate knowledge of Ophthalmology Specialty

Personal Atributes

Essential

• Good attention to detail with ability to multitask, produce accurate work and meet deadlines
• Ability to work well under pressure and prioritise workload effectively
• Excellent communication / interpersonal skills for dealing with people internally and external to the organisation.
• Good understanding of confidentiality
• Capacity to understand and interpret information in data format

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Cheltenham

GL53 7AN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is responsible for the delivery of general practice nursing to the whole practice population. The focus of the role is both the delivery of evidence-based practice for patients presenting with a long term condition, and the provision of preventative health care to the practice population. As an autonomous practitioner the nurse is responsible for the care delivered, demonstrating critical thinking and skills in clinical decision-making in the management of patients. They will work collaboratively within the general practice team to meet the needs of patients, support the delivery of policy and procedures, and provide nurse leadership as required.

Person Specification

Qualifications

Essential

• Registered General Nurse.
• A demonstrable commitment to professional development.
• Experience of working in accordance with the UKCC Code of Professional Conduct and The Scope of Professional Practice.
• Basic computer/typing skills.
• Experience of dealing with the public / patients.
• Competent in basic nursing duties required for the post.
• Specific nursing skills / qualifications.
• Excellent communication skills.
• Previous experience within Primary Care would be desirable, but we will also consider applications from nurses whose background will also provide suitable experience and qualifications.

Desirable

• Experience in Primary Care
• Car driver / clean licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trafalgar Medical Group Practice

Address

25 Osborne Road

Southsea

Portsmouth

Hampshire

PO5 3ND

United Kingdom

Employer's website

https://www.trafalgarmedicalgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our GP Fellowship programme prepares GPs for potential future partnership and also provides selected enhanced or specialized roles for experienced GPs who want to develop their career without becoming a full partner. We are recruiting 2 fellowship positions, based at North End, each of which must be at least 5 sessions per week.

Person Specification

Qualifications

Essential

• GMC Registration
• Relevant Clinical Experience

Desirable

• Salaried GP
• Leadership / Management experience
• Teaching / Supervising experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

H&F Partnership

Address

North End Medical Centre

160 North End Road

London

W14 9PR

United Kingdom

Employer's website

https://www.northendmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information about this role, please see the attached job description and person specification.

Person Specification

Knowledge and Experience

Essential

• Previous administration experience within a GP Practice or healthcare setting.
• Knowledge of System One or similar clinical systems.
• Experience of clinical coding and medical terminology.
• Understanding of QOF and primary care targets.
• Good Microsoft Office skills
• Previous health service experience

Personal Attributes, Values and Behaviours

Essential

• Ability to work in a fast-paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Luton Town Centre Surgery

14-16 Chapel Street

Luton

LU1 2SE

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a naturally caring experienced Healthcare Assistant in the UK, looking for your career to be fulfilling, where you’re valued, recognised and supported?

If you want to make a positive difference to the lives of others and change lives for the better, then join the team at The Woodmill in Cullompton as a Healthcare Assistant, and experience what delivering great healthcare should feel like.

You’ll have access to a range of training and development options to help you achieve your career aspirations, while working as part of a supportive and friendly team in a culture built on kindness and teamwork.

What you will be doing

Use your knowledge, experience in a Forensic or Acute in patients' mental health service environment, and caring nature to make a positive difference to the lives of people with Mental Health conditions.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Where you will be working

Location: Exeter Road, Cullompton, Devon, EX15 1EA

The Woodmill is a 18 bed unit creates a pathway for patients to step down through their recovery. Ivy is a 6 bed admission area and Rose is a 12 bed rehabilitation area, with the option to flex within the 12 bed area to a four bed section that can create a further step down with a separate entrance for those patients that are progressing well and are preparing for discharge to the community.

The aim of the service is to support women to improve their self-worth, build a better quality of life for themselves and to equip them with the skills needed for community living and increased independence.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Experience in a Forensic or Acute Mental Health service is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Cullompton

EX15 1EA

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Senior Support Worker looking to elevate your career, where you can make a real difference and change lives for the better? If so, join Dove House in Creswell, and provide care for people with continuing challenging behaviour and high support needs. You will be key in supporting individuals to lead a full and valued life. It’s a career that you can take pride in.

At Dove House you will have the chance to develop your skills and career. With a huge range of courses on offer, if you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

What you will be doing:

You will join an inclusive, supportive team that works well together to provide care to people with Mental Health conditions. You will have the opportunity to use your knowledge and skills to help change the lives of some of the most vulnerable people in society.

As a Senior Support Worker some of your key responsibilities will include organising and overseeing the smooth running of a shift, ensuring the wellbeing of all service users, responding to any challenges or concerns and supervising support staff. You will organise activities, administer medication, communicate with families and professionals, oversee daily reports, budgets, complete financial audits and complete H&S checks.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. It is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week.

No two days are the same in this role, offering plenty of engagement and motivation. While there's a degree of routine, you can expect a diverse work environment. Our rota includes days, nights, and weekend shifts to ensure a well-balanced team effort.

As a Senior Support Worker you will have:

• Experience as Senior Support Worker or extensive care experience in Mental Health and hold the NVQ Level 3 in Health and Social Care
• Leadership skills and experience
• Strong empathy and a caring and compassionate nature
• Willingness to support residents with personal hygiene
• Excellent people and communication skills, and a good sense of humour
• Experience with dealing with challenging behaviours
• A positive and professional approach

Where you will be working:

Location: Colliery Road, Creswell, Worksop, S80 4BX

Be part of a team at this residential service for adults under 65 years with a Learning Disability, Autism and sensory and communication differences located in Creswell, a 10 minute drive from Worksop.

Dove House is a specialist, robust service to support people with ongoing complex needs and behaviours that challenge who are stepping down from hospital or to avoid an inappropriate admission to hospital and to enable them to return to their home area. The model was introduced to emulate community care for individuals with complex needs in robust, spacious accommodation.

The services are staffed 24 hours a day by a dedicated team of Registered Manager, Deputy Manager, Nurses and Support Workers.

What You’ll Get :

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £26,851
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Experience as a Senior Support Worker or extensive care experience in Mental Health. NVQ Level 3 in Health and Social Care. Leadership skills. Strong empathy and compassionate nature. Willingness to support with personal hygiene. Excellent communication skills. Experience dealing with challenging behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Worksop

S80 4BX

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Histopathology

The appointee will take part in the general diagnostic surgical pathology rota or, depending on specialist experience, may focus on a specific area that fits better with the rest of the team. There will be a nominal responsibility for reporting urgent cases one day a week. The appointee will be expected to supervise and report with our junior medical staff on equitable basis with the rest of the consultant medical team.

Our current working practice within the department is for all of the consultant pathologists to undertake a proportion of the reporting each day (as allocated by the consultant with nominal responsibility for that days reporting).

Attendance at appropriate cancer multidisciplinary team (MDT) meetings as the lead or deputy pathologist will be required. Participation in appropriate external quality assurance (EQA) schemes is expected, as is participation in relevant clinical audits.

Cytopathology

The appointee will have an opportunity to report (if they wish) non-gynecological cytology workload in conjunction with the other 3 Consultants who undertake cytology.

The appointee will supervise the non-Gynae cytology work reported by the registrars on equitable basis.

Person Specification

professional Qualifications

Essential

• FRCPath or show evidence of equivalent qualification.
• Full and Specialist registration (and with a license to practice) with the General Medical Council (GMC) or be eligible for registration within six months of interview. CCT date within 6 months

Desirable

• Higher degree e.g., PhD/ MD submitted/awarded

clinical experience and skills

Essential

• Training and experience in diagnostic histopathology and cytopathology, sufficient to practice as an independent consultant.

Desirable

• Commitment to the development of new diagnostic techniques ? Digital Pathology experience welcomed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Harborne House University of Reading

Pepper Lane

Reading

RG6 6LA

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job descriptionJob summary

The Referral Administrator / Care Coordinator will support the smooth and effective delivery of patient care by providing referral, care coordination and administrative support to the practice team.

The post holder will act as a central point of contact for patients, clinicians, healthcare professionals and external organisations. They will ensure referrals, correspondence, patient information and administrative workflows are processed accurately, promptly and confidentially.

The role combines referral administration and care coordination, helping patients access appropriate services while maintaining accurate records and supporting practice priorities.

• Process, coordinate and monitor referrals to hospitals, community services, social care and voluntary sector organisations.
• Prepare, check and send referral documentation in line with practice procedures.
• Monitor referral systems, track outcomes and follow up outstanding actions.
• Liaise with patients, clinicians, hospital teams and other external services regarding referrals and patient pathways.
• Help patients navigate healthcare services and signpost them to appropriate support.
• Maintain accurate records of referrals and care coordination activity on the clinical system.
• Support clinicians and administrative colleagues with tasks relating to patient care.
• Identify and contact patients who require appointments, reviews or follow-up.
• Support recall processes for long-term condition reviews, medication monitoring and other planned care.
• Assist with QOF activity, including identifying patients due for review and highlighting outstanding actions.
• Support agreed practice processes for high-risk drug monitoring.

• Process incoming and outgoing correspondence, including letters, emails and electronic communications.
• Review, distribute, file and action clinical correspondence promptly.
• Scan, code and attach documents to patient records in accordance with practice procedures.
• Manage electronic tasks, workflows and shared inboxes.
• Ensure patient records are updated accurately and information can be readily retrieved.
• Maintain effective electronic filing and tracking systems.

• Assist with patient registrations and deductions.
• Support GP2GP and other patient record transfer processes.
• Ensure records are processed accurately and within required timescales.
• Liaise with external organisations regarding registration or record queries where required.

• Respond professionally and sensitively to telephone, written and electronic enquiries.
• Manage and prioritise tasks to meet deadlines.
• Undertake accurate data entry and maintain confidential records.
• Carry out audits, searches and information-gathering activities as requested.
• Produce reports and information to support service delivery.
• Help develop and maintain effective administrative systems and processes.
• Provide appropriate cross-cover for administrative and secretarial colleagues during periods of absence.
• Attend relevant meetings, training and development sessions.
• Complete reasonable administrative, coordination or reporting tasks that support the safe and efficient running of the practice.

The post holder will communicate clearly, professionally and respectfully with patients, carers, colleagues and external organisations. Information must be shared appropriately, with particular care given to confidentiality and sensitive circumstances.

The post holder will have access to confidential patient and practice information. All information must be handled securely and only shared in accordance with practice procedures, UK GDPR, data protection legislation and NHS information governance requirements.

The post holder must follow practice health and safety, infection prevention and safeguarding procedures. Any concerns, incidents or risks should be reported promptly through the appropriate practice process.

The post holder will treat patients, carers and colleagues fairly and respectfully, supporting an inclusive environment and recognising individual needs.

The post holder will complete all required mandatory and role-specific training, participate in appraisal and maintain the knowledge and skills needed to carry out the role effectively.

Person Specification

Additional criteria

Essential

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook and Microsoft Office.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and information governance requirements.
• Professional and courteous manner when communicating by telephone, in writing and face to face.
• Reliable, flexible and able to remain accurate when working under pressure.
• Approachable, empathetic and patient-focused.
• Positive and proactive approach to work and service improvement.

Qualifications

Essential

• GCSE English and Mathematics at Grade C/4 or above, or equivalent.
• Good standard of general education.

Experience

Essential

• Administrative experience within a healthcare, NHS or customer service environment.
• Experience of handling confidential or sensitive information.
• Experience of using computerised record systems.
• Experience of dealing directly with members of the public.
• Attention to detail

Desirable

• Previous experience within a GP practice or primary care setting.
• Experience of using SystmOne.
• Experience of processing and monitoring patient referrals.
• Experience of patient registration, deduction or GP2GP processes.
• Experience of supporting Subject Access Requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a Trust wide role and the successful applicant will support the running of Outpatients across 5 sites and will therefore be required to travel to all sites.

You'll be responsible for ensuring that the care we're delivering is high quality, and our environments are clean, safe and welcoming. You'll lead the Outpatient staff and will manage the provision of staff and equipment to clinics to ensure all clinics and clinical activity runs seamlessly. There will be direct clinical work involved, as well as support and supervision of staff.

Person Specification

Statutory Registration

Essential

• Registered Nurse (Child) on part 1 of the NMC register
• Valid UK NMC PIN

Qualifications

Essential

• Professional knowledge acquired through degree or equivalent level of demonstrable professional knowledge/experience
• Supplemented by diploma level specialist training, experience, short courses
• Evidence of continuing professional development
• Venepuncture training/competence

Desirable

• Leadership qualification

Experience

Essential

• Experience of supervising staff
• Substantial post registration experience

Desirable

• Experience of recruitment and selection
• Experience of undertaking performance appraisals

Special Skills & Knowledge

Essential

• Works within codes of practice and professional guidelines.
• Experience of quality assurance activities/ audit.
• Knowledge of safeguarding children legislation and policy and able to apply this to decision making.
• Good IT skills; able to use EPR and other electronic systems.
• Good interpersonal skills and able to work flexibly in the multidisciplinary team.
• Dexterity and accuracy required for, e.g. intravenous injections, syringe pumps and infusion, insertion of catheters and removal of suture, immunisations.

Desirable

• Competent in skin prick testing

Special Requirements

Essential

• Ability to work hours flexibly when service needs require
• Ability to travel independently across sites.
• Driving posts musty have valid Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Supporting Documents section to access the full Job Description and Person Specification. If you have further queries please do not hesitate to contact the line manager using the contact details at the top the page.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Previous applicants need not apply.

Person Specification

Qualifications and training

Essential

• Full GMC Registration
• MRCP or an equivalent postgraduate qualification

Desirable

• Leadership or teaching experience
• Distinctions, scholarships, prizes, publications
• Other degrees, e.g., BSc, MSc, MD
• Entry on the GMC specialist register via relevant CCT (proposed CCT date must be within 6 months of interview), or relevant CESR or European Community Rights, or Consultant experience in Acute/General medicine

Skills and experience

Essential

• Broad level of teaching experience and competence in Acute Medicine
• Minimum of English Level 2 (GCSE grade C or equivalent), IELTS, or graduate of a UK Medical school
• Excellent communication skills with patients, colleagues, managers and other staff
• Ability to take independent responsibility for patients

Desirable

• RCP Specialist Certification in Acute Medicine
• U.K clinical experience
• Added skillset in point of care ultrasound, ECHO (FICE)
• Managerial skills or Digital I.T experience to enable innovative clinical pathways (virtual wards)

Clinical governance

Desirable

• Evidence of participation in Audit, QIP, and Mortality meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Kennington Road

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Job description

Job responsibilities

Detailed job description and main responsibilities

• Support the Matron, Team Leaders and Practice Educator in the delivery of flexible, integrated critical care services.

• Support a client centred approach that provides clinically effective and safe care to meet a wide range of critical care needs for patients and their significant others.

• Plan, implement and evaluate individual patient care for a span of duty, ensuring appropriate delivery and record keeping.

• Ensure all records and information used as part of their work are managed as per NMC guidelines and Trust's policies.

• Monitor changes in patient condition and prioritise emergency and urgent care appropriately. Instigate necessary treatments in accordance with medical instruction.

• Ensure effective communication and all aspects of care with the patient and their significant others in sensitive and difficult circumstances whilst maintaining confidentiality.

• Support communication between relatives and consultants and arrange meetings as required.

• Ensure effective communication with senior nurses and colleagues.

• Develop own practice to an exemplary level and be guided in practice by recommendations from Trusts, Network and National bodies.

• Access support and supervision to enhance continued development, attending and participating in unit development opportunities.

• Work with other MDT professionals to meet patient needs e.g Physiotherapy, Pharmacy and Dietetics.

• Maintain registration with the NMC and comply with statutory requirements.

• Arrange the admissions and discharges of patients in accordance with unit practice.

• Organises transport for off unit procedures e.g CT Scan

• Ensure appropriate use of all resources.

• Ensure prompt action to deal with any complaints as per Trust's policy. Aim to resolve any at local level where possible, participate in complaint investigation when required. Record and report complaints to senior nurses.

Person Specification

Experience

Essential

• 6 months experience in an acute area, e.g medical/surgical ward, A&E, theatres. Student nurses must have had a placement in a critical care area.
• registered nurse. Current NMC registration (pending for students)

Desirable

• critical care course
• mentorship course

work and communication skills

Essential

• high standards of written accuracy
• ability to understand, absorb and comply with detailed procedures.
• able to manage more than one task at once.
• clear and accurate written and verbal communication
• effective listening skills

flexibility

Essential

• able to adapt and be flexible to the needs of the unit.

people skills

Essential

• ability in dealing sympathetically and sensitively with people.
• proven ability to work in a team and be be supportive of team members

learning ability and other skills

Essential

• able to take on new ideas, skills and knowledge
• able to use own initiative and prioritise care accordingly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

ELHT , CRITICAL CARE ,LEVEL 2 , ROYAL BLACKBURN HOSPITAL

HASLINGDEN ROAD

BLACKBURN

BB2 3HH

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

ACP - IMC

Essential

• Master in Advanced Clinical Practice
• Professional registration
• Independent non-medical prescribing qualification
• Substantial Post - registration experience

Desirable

• Speciality role ie Frailty, urgent care
• Experience with service development and improvement quality

Leadership

Essential

• Practice in accordance with ACP framework

Desirable

• Engage in audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Bevan Unit - IMC Salford

Stott Lane

Salford

M6 8FJ

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Clinical Practice

● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:

○ Labelling and assembly of prescription items

○ Accurate endorsing of prescriptions

○ Maintaining a clean and tidy work environment

○ Collection of prescriptions and or delivering dispensed items as may be required.

○ Placing, receiving and putting orders into stock.

● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition.

● Work under direction of the pharmacy Standard operating procedures (SOP’s).

● To undertake the sale or supply of medicines and goods, including over the counter sales.

● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.

● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.

Communication

● Provide advice and support to patients and their relatives and carers as appropriate.

● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.

● Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.

● Promote and enhance the reputation of IntraHealth Pharmacy.

Delivering a quality service

● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct.

● Be aware of, and comply with employment legislation and codes of good practice.

● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.

● Report any significant events within the time frame set out in the company policy.

● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.

Team Working

● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.

● Support and help develop colleagues and other members of the community pharmacy team

● The post holder will be expected to work flexibly according to team / clinical needs

Management of risk

● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.

● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence

Managing information

● Maintain appropriate records.

● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.

● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.

Learning and Development

● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.

● Complete in-house training course, annual training review including peer review.

Equality and Diversity

● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.

Managing Tasks / Projects

● Ensuring tasks and duties are performed within clearly defined time quality standards

Managing Information / Confidentiality and data protection

● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines.

Core Competencies

Technical Competencies

● Computer literacy skills

● Dispensing accuracy

● Following the pharmacy standard operating procedures

Teamwork

● Teamwork is essential to operation of a community pharmacy.

Communications

● High level of verbal and written communication skills

● Information sharing with other professionals

Personal/professional Development

● Participate in training programmes as part of your personal and professional development

● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Person Specification

Skills and Abilities

Essential

• Ability to work both as a team member and independently
• Computer literacy skills
• Proven verbal and written communication skills in English
• Current driving licence and access to a car

Desirable

• Knowledge of PMR systems
• Basic IT literacy i.e. use of e-mail, the internet and word processing
• Ability to plan own workload with priorities and objectives
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Qualifications

Essential

• NVQ level 2 in Pharmacy Services (or working towards it).
• GCSEs English and Maths.

Desirable

• 5 GCSEs Including English and Maths

Experience

Essential

• No previous experience essential

Desirable

• Previous community Pharmacy experience
• Previous Health Care experience
• Previous customer facing experience

Attitudes

Essential

• Courteous, Friendly and act professionally with staff and customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Chilton Pharmacy

Chilton

County Durham

DL17 0HQ

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)