Job description

Job responsibilities

Incoming Correspondence

Process all Clinical incoming correspondence received via Docman/BetterLetter/Post and other approved NHS systems within agreed timescales.

Ensure correspondence is filed accurately within the patient's electronic medical record and rejected/duplicated letters are processed.

Identify urgent or clinically significant information and escalate promptly in accordance with practice protocols (Duty GP).

Forward correspondence requiring clinical action to the appropriate clinician or member of staff.

Maintain workflow queues to ensure correspondence is processed efficiently.

Identify and prioritise safeguarding-related correspondence, liaising with the Safeguarding Lead to ensure it is reviewed and actioned promptly in line with practice procedures.

Clinical Coding

Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately or assigned to a clinician appropriately for action in line with practice protocols.

Code information to support QOF, Enhanced Services, recall programmes and population health management.

Raise any coding uncertainties with the Clinical Coder/GP Partner before processing.

Non-NHS Private Work and SARs

Process and coordinate private medical reports, letters, insurance forms, medicals and other non-NHS requests in line with practice procedures and agreed timescales.

Liaise professionally with patients, solicitors, insurers, employers and other organisations regarding requests, fees, documentation and progress.

Process Subject Access Requests (SARs) in accordance with GDPR and practice procedures, ensuring requests are logged, tracked and completed within the required timescales.

Ensure appropriate fees are applied, payments are requested and received and outstanding private work is followed up promptly.

Use IGPR (Information Governance and Patient Record) processes to support the accurate and secure retrieval, review and disclosure of patient information.

Keep clear and accurate records of all private work and SARs, monitor requests through to completion and ensure confidentiality, GDPR and practice policies are maintained.

Oversee workflow processes

Take responsibility for monitoring correspondence, coding and private work queues, ensuring tasks are appropriately prioritised, allocated and completed within agreed timescales.

Monitor workflow volumes, turnaround times and outstanding work, identifying bottlenecks or recurring issues and working with the Practice Manager to improve processes and efficiency.

Provide guidance, training and support to colleagues involved in workflow processes, helping to maintain consistent standards, identify training needs and develop staff capability across correspondence, coding and private work.

Person Specification

Experience

Essential

• We are looking for someone who is:
• Experience in GP practice, NHS or healthcare administration.
• Strong organisation, prioritisation and time-management skills.
• Experience using EMIS or a similar clinical system.
• Excellent accuracy and attention to detail when handling patient records.
• Understanding of confidentiality, GDPR and information governance.
• Ability to manage and oversee workflows, ensuring tasks are completed within agreed timescales.
• Strong communication skills and ability to liaise with clinicians, colleagues and external organisations.
• Ability to support, train and develop colleagues and take on a lead role.
• Proactive approach to identifying workflow issues and improving processes.

Desirable

• Experience in the following would be advantageous:
• Previous experience in clinical correspondence, coding or private medical work.
• Experience of leading, supervising or supporting a team.
• Knowledge of QOF, Enhanced Services and clinical coding.
• Experience of workflow monitoring and process improvement.
• Familiarity with Docman, BetterLetter, EMIS.
• Understanding of private work processes, fees and invoicing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Andrews Medical Centre

Address

133 London Road

Southborough

Tunbridge Wells

Kent

TN4 0NA

United Kingdom

Employer's website

http://www.standrewsmc-southborough.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Recruitment Day: what to expect on the day

If you are successfully shortlisted, our Recruitment Day on Wednesday 16th September 2026 at Unipart House in Oxford is designed to give you a real feel for life at Oxford Health. You'll have an extended period to meet our teams, learn about our services, and show us what you can do.

The day will include:

• Numeracy/Literacy Test: A short assessment to evaluate your foundational skills.
• Group Activity: An exercise that allows you to demonstrate your collaboration and problem-solving abilities.
• Interview: A chance for us to get to know you better and understand your skills and for you to ask us any questions you have.
• Networking: An opportunity to meet our staff and learn more about the roles, our wards, and our commitment to your professional development.

This is your opportunity to demonstrate the knowledge, skills, and values we're looking for in our next Healthcare Assistants.

What We Offer

We are committed to investing in our staff and providing a rewarding career path.

• Support & Development: We offer comprehensive training and ongoing support to ensure you have everything you need to succeed in your role.
• Flexible Working: We have a range of permanent, full-time, and part-time positions with various shift patterns available. We'll also consider flexible working arrangements.
• A Rewarding Career: This is more than just a jobit's a chance to provide compassionate care and be a critical part of a team that makes a genuine difference in people's lives every day.

Please note that this recruitment day is by invitation only and is open exclusively to applicants who have successfully passed the screening stage.

Person Specification

Question 1: Patient Groups

Essential

• Do you have demonstratable experience working in a PICU mental health ward?

Question 2: Working environment

Essential

• Can you describe a situation from your previous role as a healthcare assistant where you had to provide care under pressure or in a challenging environment? What was the situation, how did you handle it, and what was the outcome?

Question 3: Patient care

Essential

• Can you describe a time when you had to explain something important to a patient who was confused, anxious, or had difficulty understanding? How did you ensure they felt heard and understood, and how did you adapt your approach to meet their needs?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Warneford Hospital

Oxford

OX3 7JX

United Kingdom

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*****We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 2113 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job GOV.UK.Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.

Person Specification

Qualifications and Training

Essential

• Graduate in relevant honours degree in science or additional postgraduate qualification if not appropriate degree.
• Registered in appropriate scheme for Healthcare Scientist.
• HCPC registered Clinical Scientist.
• Fellowship of the Royal College of Pathologists (Part 2)

Desirable

• PhD or equivalent qualification or experience.

Experience

Essential

• Significant experience in Genetics over a wide range of genomic services relevant to the post.
• Experience of successfully managing services in a complex organisation' including people and budgetary management.
• Experience of providing clinical advice to and liaising with, managers and colleagues at all levels.
• Significant Broad practical and theoretical knowledge of Human Genetics with several areas of highly specialist skills and detailed knowledge in genomic service relevant to the post.
• Evidenced experience of working across organisational boundaries including statutory, voluntary and private sector.
• Evidence of a collaborative management style coupled with improving quality of service provision.

Desirable

• Research experience as evidenced by publication, supervision or successful grant application.

Knowledge and Skills

Essential

• Knowledge of Health and Safety and Quality Management in a laboratory environment particularly audit, clinical audit and audit processes.
• Able to maximise leadership skills of people through effective standard-setting, monitoring, feedback, appraisal, mentoring, clinical supervision and reflective practice.
• Ability to evaluate situations and provide expert advice on issues.
• Ability to communicate complex information to colleagues, patients and relatives, clinicians and senior managers.
• Able to develop successful relationships with individuals and groups from a range of backgrounds.
• Able to negotiate effectively with individuals and organisations to achieve appropriate outcomes for the service .
• Ability to initiate and deliver research as evidenced by research qualifications, publications and/or grant applications.
• Proficient skills in IT including knowledge of data bases and spreadsheets.

Personal Attributes

Essential

• Approachable leadership style with ability to motivate colleagues.
• Ability to adapt to changing situations and meet deadlines.
• Has highly developed organisational skills, self motivation, drive for performance and improvement and flexibility in approach and attitude.
• Approachable leadership style with ability to motivate colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job purpose/summary:

This is a full time 37.5 hour a week role, Mon - Fri 8am - 6.30pm fully flexible.

To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities:

Core Responsibilities:

Maintain an accurate referrals database

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Record the minutes of meetings

Manage all administrative queries as necessary

Carry out system searches as requested

• Support all clinical staff with general administrative tasks as requested

Other Responsibilities

• To provide a first class secretarial service to the Practice and Patients.
• The efficient processing of referral letters and medical reports. To prioritise all correspondence
• To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
• To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
• To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
• Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
• Effectively operate the Choose and Book Referral system.
• Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
• Produce monthly referral list for GP peer review

• Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
• Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
• Action tasks set by clinicians via the clinical systems and email.
• Adhere strictly to practice policies and procedures relating to secretarial processes

Other information:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• To always act within the NMC Code of Conduct and Scope of Professional Practice
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• /

Desirable

• /

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Job description

Job responsibilities

The focus of the role is on high-quality assessment, formulation, risk management, and brief intervention rather than long-term therapeutic work. You will be confident in making clear clinical decisions, holding clinical uncertainty, and supporting patients to the most appropriate onward pathway where needed.

You'll help reduce referrals to crisis or specialist services by offering proactive, preventative, and person-centred care. You'll be expected to work at enhanced level: managing complexity, leading service development, and actively shaping a population-based mental health offer.

Clinical Practice

• Deliver timely, person-centred care for adults with mental health needs referred from within the PCN - through GP triage, direct referral, or proactive outreach.
• Conduct comprehensive mental health assessments and develop shared care plans with patients.
• Completing Mental Health care plans to support QOF indicators
• Deliver brief interventions, psychoeducation, and proactive medication support (if trained).
• Refer and signpost to Talking Therapies, CMHTs, crisis services, and VCSE organisations as appropriate.
• Work collaboratively with GPs, ANPs, Social Prescribers, OTs, and other team members to plan joined-up care.
• Work autonomously with confidence to manage complexity and psychosocial need.
• Apply holistic clinical reasoning and shared decision-making to develop meaningful care plans.
• Apply safeguarding principles and act quickly when crises arise.
• Actively contribute to mental health MDTs and population health discussions at PCN level.

Evidence, Research, and Development

• Contribute to service development, quality improvement, and mental health strategy alignment.
• Promote public mental health, prevention, and early intervention as part of population health goals.
• Identifying high-risk populations, promoting mental wellbeing, and tackling social determinants of mental health (e.g. loneliness, housing, debt)
• Act as a clinical role model within the MDT, supporting professional development and reflective practice.
• Record activity and outcomes in line with reporting requirements.

Key skills and attributes

• You thrive in a fast-paced, high-volume clinical environment and are confident delivering safe, effective care within time-limited consultations.
• You communicate clearly and effectively, building strong relationships with internal teams, PCNs, and external stakeholders - both verbally and in writing.
• You are a natural people person and team player who enjoys motivating and supporting others to deliver high-quality outcomes on time.
• You take pride in running a tight ship, demonstrating strong organisational skills, attention to detail, and proactive planning.
• You are tech-savvy, quickly learning new systems, policies, and programmes and using data confidently to inform decision-making and service improvements.
• You excel at problem-solving, applying logical thinking to overcome challenges and implement effective solutions.
• You are self-reflective and committed to continuous professional development, motivated to grow both your clinical expertise and leadership capabilities.
• You understand and adhere to legal, ethical, professional, and organisational policies, procedures, and codes of conduct.
• You have proficiency with MS Office and other IT tools, including HR databases and digital collaboration platforms.

Person Specification

Experience

Essential

• Able to demonstrate proven experience supporting adults with mental health needs, ideally in a community or primary care setting.
• Possess a deep understanding of common mental health conditions and evidence-based interventions.
• Excellent communication, triage and consultation skills.
• Able to work independently while contributing to a wider MDT
• Possess an up-to-date CPD portfolio demonstrating that you have knowledge of the Primary Care and General Practice Nursing Career and Core Capabilities Framework and able to demonstrate your ability to operate at enhanced level practice.

Desirable

• Experience working within or alongside a GP practice.

Qualifications

Essential

• Registered Mental Health Nurse with the NMC.

Desirable

• Independent Prescribing (V300) qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Health Centre

Isel Road

Cockermouth

Cumbria

CA13 9HT

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

• Weight, height & BP checks
• Testing and handling of clinical specimens e.g. urine dipstick
• NHS health checks
• Assist in minor surgical procedures
• Health promotion
• Dressings
• Act as a chaperone
• Diabetic foot checks
• ECG's
• QOF reviews
• Flu, pneumonia, B12, Shingles IM injections
• Ensure adequate infection control procedures in treatment and consulting rooms
• Phlebotomy
• Vaccine / cold chain storage, monitoring and recording
• Participate in practice audit as directed by management.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care
• Phelbotomy
• GCSE Maths and English grade D or above
• Good standard of general education
• Use of SystmOne

Desirable

• Experience of working in a Primary Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Windsor House Group Practice

Address

Windsor House Surgery

2 Corporation Street

Morley

Leeds

LS27 9NB

United Kingdom

Employer's website

https://www.windsorhousegrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

We welcome applications from candidates who require Skilled Worker Visa sponsorship to work in the UK, and these will be considered alongside all other applications in line with our commitment to equality and inclusion.

Applicants can determine their potential eligibility for a Certificate of Sponsorship by reviewing the Skilled Worker Visa criteria set out by UKVI on the gov.uk website.

Person Specification

Education/ Qualifications

Essential

• Educated to Masters level or equivalent in Perfusion Science
• Accredited by the Society of Clinical Perfusion Scientists of Great Britain and Ireland.
• Professional Registration with College of Clinical Perfusion Scientists Of Great Britain and Ireland.
• Basic understanding of statistics.
• Evidence of Continual Professional Development.

Desirable

• Evidence of Advanced Training in Perfusion Techniques
• Management qualification
• Leadership qualification.

Knowledge, Training & Experience

Essential

• Masters level knowledge of routine and specialised clinical techniques
• Deliver specialist training to the wider Multi-Disciplinary Team where appropriate
• Knowledge of clinical hazards & emergency procedures
• Up-to-date with latest developments

Desirable

• Evidence of Advanced Training in Perfusion Techniques
• Management qualification
• Leadership qualification

Communication and Interpersonal Skills

Essential

• IT skills, including Microsoft Word, Excel, Power-Point and Access, Hospital and perfusion databases
• Attention to detail.
• Accuracy.
• Able to manage time effectively.
• Ability to work as part of a wider team.
• Able to maintain intense levels of concentration.
• Able to interact with patients and their relatives where necessary
• Accountable for own professional action

Desirable

• Effective leadership skills
• Able to teach and relate to different Staff Groups
• Good mentoring skills.
• Good negotiation skills
• And ability to manage

Special Attributes and other

Essential

• Able to cope under pressure at all times.
• Proactive autonomous practitioner.
• Good time-keeping, punctuality and reliability
• Willingness to advance own knowledge and understanding.
• Conscientious in all aspects of work.

Other Requirements

Essential

• Able to cope under pressure at all times.
• Proactive autonomous practitioner.
• Good timekeeping, punctuality and reliability.
• Willingness to advance own knowledge and understanding.
• Conscientious in all aspects of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital, Cardiac theatres, Perfusion.

Castle Road,

Cottingham, Hull

HU16 5JQ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

• Excellent communication and listening skills
• Specialist knowledge and expertise
• Good computer skills
• Good interpersonal and organisational skills
• Team player
• Team player Demonstrable teaching skills

Desirable

• Research awareness
• Audit methodologies

Qualifications

Essential

• NMC Level One Registered Nurse
• BSc in Nursing
• ENB 998 or equivalent teaching course
• Evidence of post-basic specialist education
• Educated to Masters level (or working towards) or equivalent demonstrable experience and learning within breast services
• Non-medical prescribing (or willingness to undertake)

Further Training

Desirable

• Motivational interviewing / counselling course / training

Experience

Essential

• Significant experience post registration at band 7 with experience in working with patients in breast services
• Membership of special interest and professional group
• Working within a leadership role
• Change management and leadership skills

Desirable

• Multidisciplinary team working
• Caseload management
• Demonstrable experience of teaching / training healthcare professionals

Contractual Requirements

Essential

• Flexible approach to working
• Ability to work unsupervised
• Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Future planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

Day to Day Duties

Leads and is responsible for completion and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will take the role of Registered Manager for CQC purposes.

Leads on the monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient survey

Exception reporting

Low and high level exception reporting review and compliance

Important patient register

Leads on the monitoring and maintenance of the register

Training & Appraisals

Oversee Appraisals / Performance reviews

Monitoring of training for all (clinical and Admin) staff

Responsible for proposals of training requirements for staff.

Caldicott Guardian and Information Governance leads

Leads on IG Compliance, Governance & Quality

ICB attendance and compliance

PM meetings

Peer reviews

Forums

Leads on the work required for the clusters

Medicine management

PPG

Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions

Daily/Weekly tasks

Stock management and ordering on the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

Optimise ES delivery within the practice

Manage systems to ensure processes in place

Claims

Monthly claims PH, PPA,

FFT

Quarterly claims OpenExeter/Claim form

Standards

Childhood immunisations

Minor surgery

ICB

Annual claims

Extended access

Winter pressures

Finance

Petty cash management and reconciliation

Private Income management, completion of forms and reconciliation

Recruitment and retention of staff

Staff inductions

Management and monitoring of staff training and matrix

Support/mentor of staff

Oversee and monitor/manage appointment systems

Induction of GPs

Management of GPs

Operational Management

Convene meetings/prepare agendas/distribute minutes

Ensure premises properly maintained/cleaned and equipment functioning/maintained

Practice keyholder

Oversee repeat prescribing systems

Complaints Management

Complaints management and annual analysis

SEA Management

SEA management and annual analysis

Meeting attendance

SSP Health PM meetings

Person Specification

Experience

Essential

• Experience of working in Primary Care essential.

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Desirable

• Experience of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Braithwaite Road Surgery

36 Braithwaite Road

Lowton

WA3 2HY

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

A) Clinical Responsibility

01) To manage a patient caseload, identified in consultation with medical, nursing and other professions and agreed by the ACMHS Team Leader.

02) To establish and maintain effective individualised nursing and social care by assessment of patients problems; planning; implementation and evaluation of agreed interventions; clear and concise documentation of individualised client care and use of electronic patient record systems. Using Connected Lives Assessments, care and support plans and risk assessments.

03) To be aware of the physical needs of people with mental health problems and refer physical conditions on as appropriate.

04) Establish therapeutic relationships with individual clients, relatives and carers.

05) Be responsible for the administration, carriage and storage of medication in accordance with relevant Trust policies. To ensure safe disposal of equipment used in the community e.g. syringes, needles, in accordance with Trust policies.

06) Be responsible for the administration of prescribed medical treatments and monitoring effects in accordance with clinical procedures adopted by the Trust.

07) Use research findings in designing nursing care programmes and develop awareness of the significance of nursing research and wider evidence based practice in community mental health care.

08) Participate and be responsible for running nurse led clinics e.g. Depot, clozapine and physical health.

09) Demonstrate an awareness of the needs of carers of patients with mental health problems and develop strategies to meet those needs; e.g. self-help groups, respite care, Carers Act.

10) Ensure that the principle of continuity of care is maintained and that appropriate plans are made for clients discharge and transfer from the clinical areas in line with Care Programme Approach (including acting as care coordinator), Community Care Act 1990 and Discharge Policies and the National Service Framework for Mental Health.

11) To have a working knowledge of the Mental Health Act 1983 and subsequent legislation as it affects the client group.

12) To participate in the Trusts adverse incidents reporting systems and comply with the Trusts procedure and techniques for managing risks.

B) Leadership and Staff Management Responsibility

01) Assist in identifying training needs with the community team for self and team members.

02) Act as a positive example and supervisor/assessor for student nurses and junior members of the ACMHS.

03) Participate in annual appraisal, professional development and mandatory training.

Managers have a duty to promote and support staffs personal health and wellbeing at all times, this includes both physical and mental health and wellbeing.

Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing.

They should be open and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

C) Financial Responsibility

01) To assist the Team Manager to manage the Team budget effectively.

02) Comply with relevant Trust and Team financial policies and procedures to ensure cost effective and efficient use of team and Trust resources.

D) Service Development and Improvement

01) To be involved in clinical audit and evaluation of mental health services within secondary care. Playing an enthusiastic role in the achievement of the teams contribution to achieving NSF objectives for the service at a local level and contribute to such audit requirements (of own practice and recording) as are requested from time to time.

02) To contribute to data collection and entry as part of audit and evaluation of such services.

03) To participate fully in training relevant to the delivery of the services outlined above.

04) To actively seek supervision for all aspects of the post.

05) To recognise personal and professional limitations.

E) Communications

01) To provide and receive complex, sensitive and contentious information using developed skills of persuasion, motivation, negotiation, empathy and re-assurance to ensure client assessments, care planning, reviews and other tasks can be completed.

02) To be able to communicate with clarity, tact and purpose in all relevant situations.

03) To be able to use effectively a range of modes of communication including verbal, by email, by telephone, in formal reports, written clinical notes and in presentations taking into account issues of confidentiality.

04) To be able to communicate to people at various points within the hierarchy of relevant organisations.

05) Ensure effective and confidential communication between medical, nursing, social care and health care agents on significant information governing patient care and treatment. Adhere to NMC Code of Conduct and the HPFT policies on confidentiality and information sharing.

06) To keep accurate records on all clients in accordance with Trust Policy and guidance from professional bodies.

07) To collect data in accordance with the Data Protection Act.

08) To collect and submit activity statistics as required.

F) Other

Physical Working Conditions and Environment

01) The post holder is based within the Community Mental Health Team and will be expected to visit people within their own homes, or a variety of public places or voluntary organisations within the community as well as GP practices throughout the Trust.

02) The post holder will also be expected to carry out duties such as Phlebotomy or giving intramuscular injections on a frequent basis and dealing with people daily who display a full spectrum of behaviour from potentially violent and aggressive to suicidal and extremely distressed.

03) Travel throughout the County is required and will need access to a car and UK driving license.

G) Knowledge and Skills Framework

01) The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

Person Specification

Qualifications

Essential

• RMN or Dip / BSc (Hons) in Mental Health Nursing

Desirable

• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• At least post-registration experience at Band 5 in a relevant Mental Health Setting or equivalent
• Evidence of continuing professional development
• Working knowledge of MHA (1983), CPA, Risk Assessment and Section 25 etc
• Effective multi-professional team communication and team working. Ability to assess, plan, implement and evaluate Nursing care with Supervision. Medication administration.

Desirable

• Experience in working with acute mental health problems in a Community setting.
• Understanding of the National Service Framework.
• Understanding Primary / Secondary Care interface
• Successful change experiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House, 1 Upton Road, Watford, WD18 0JP

21 Upton Road

Watford

WD18 0JP

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer telephone calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.

Administer referrals from the electronic referral system, the self-referral system and the email inbox to include:

Retrieval and attachment of clinical referral information.Registering the patients and referral opening on SystmOneAdding the patients to appropriate waiting list for triage and questionnaire sending.

Maintain the waiting lists by:

Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP

Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox).

To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.

To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.

Support with booking interpreter services for patients requiring a translator.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all timesIn conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager.

Support with the ordering of equipment and stock via the oracle system.

Raise jobs with the estates team for any issues or concerns with the building.

The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Communication:

The post holder will be familiar with the Complaints Policy as the first point of contact for patient complaints, ensuring that these are dealt with appropriately and escalated as necessary.

Liaise effectively with clinical, professional and administrative personnel including those from other disciplines, General Practitioners and associated staff. Liaising with patients, carers and the general public both directly and indirectly, in a polite and tactful manner, this may include dealing with difficult and aggressive people both face to face and on the telephone.

Communicate effectively with patients including those with linguistic and cultural barriers both face to face and on the telephone including dealing with complex or sensitive information.

To use information technology for communication including voicemail and email and for collecting medical data via SystmOne and the Choose and book system, reporting faults and problems with systems to the Information Technology technicians.

Budgetary Responsibility:

Assist with raising purchase orders, receiving deliveries and checking payments in line with policy and procedures.

Observe a personal duty of care when operating equipment, moving deliveries and maintaining stock control.

Requisition medical and stationery equipment as necessary to ensure availability in a timely manner and minimum stock levels maintained.

People Management:

Support other administrative colleagues with changes and expectations within the Service

Maintaining own professional development and requirement to take part in appraisal and KSF process

Support the admin leads when required with the recruitment process for shortlisting & interviewing.

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in audits of working practices and patient satisfaction as required

Provide patients and their families/carers with up-to-date information on standards they should expect from the team

Participate in management supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• GCSEs Grade C or equivalent including Maths and English
• Computer skills qualification or equivalent experience

Desirable

• Business & Admin NVQ or equivalent

Experience

Essential

• Knowledge and experience of working with computer systems
• Experience of working in an office environment
• Ability to prioritise workload and tasks
• Ability to work on own initiative and as part of a team

Desirable

• Experience of working in the healthcare sector
• Experience of using SystmOne

Knowledge and Skills

Essential

• Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
• General office experience with knowledge of Microsoft Word and Outlook
• Good telephone answering skills and customer care

Desirable

• Previous experience of working in a busy and patient led service

Other

Essential

• Ability to travel/support other locations as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Dynamic Health - Hinchingbrooke Hospital

Hinchingbrooke Park Road

Huntingdon

PE29 6NT

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further details about job descriptions and main responsibilities.

Person Specification

Essential Qualifications

Essential

• Full GMC Registration with Licence to Practice
• FRCS or equivalent
• Eligible for entry onto the GMC Specialist Register or CCT within 6 months of interview

Clinical Experience

Essential

• Broad experience in the management of ENT elective surgery and emergency care
• Experience with speciality interest in sub-speciality of choice
• Evidence of clinical audit
• Evidence of working effectively and as a team player amongst a multi-professional team

Training

Essential

• Extended experience/training in ENT Surgery
• Evidence of further training in sub-specialty applied for
• Evidence of teaching and training skills for junior staff and medical students

Management and Administration Experience

Essential

• Ability to organise and prioritise complex demands
• Effective communication skills with both clinical, non-clinical and managerial colleagues, patients, relatives and other agencies
• Ability to advice on efficiency and smooth running of a specialist service
• Evidence of management and administration experience
• Experience of supervising junior medical staff

Personal Attributes

Desirable

• Caring attitude towards patients
• Flexibility to respond to changing service needs
• Good communicator with excellent spoken and written English
• Display an ability to work as part of a team
• Commitment to Continuing Professional Development

PERSONAL CIRCUMSTANCES

Essential

• Must be prepared to move, if successful, to live within 30 minutes of base Hospital
• Ability to travel between Hospital sites efficiently during daytime.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Northamptonshire

Northampton

NN1 5BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further details about job descriptions and main responsibilities.

Person Specification

Essential Qualifications

Essential

• Full GMC Registration with Licence to Practice
• FRCS or equivalent
• Eligible for entry onto the GMC Specialist Register or CCT within 6 months of interview

Clinical Experience

Essential

• Broad experience in the management of ENT elective surgery and emergency care
• Experience with speciality interest in sub-speciality of choice
• Evidence of clinical audit
• Evidence of working effectively and as a team player amongst a multi-professional team

Training

Essential

• Extended experience/training in ENT Surgery
• Evidence of further training in sub-specialty applied for
• Evidence of teaching and training skills for junior staff and medical students

Management and Administration Experience

Essential

• Ability to organise and prioritise complex demands
• Effective communication skills with both clinical, non-clinical and managerial colleagues, patients, relatives and other agencies
• Ability to advice on efficiency and smooth running of a specialist service
• Evidence of management and administration experience
• Experience of supervising junior medical staff

Personal Attributes

Desirable

• Caring attitude towards patients
• Flexibility to respond to changing service needs
• Good communicator with excellent spoken and written English
• Display an ability to work as part of a team
• Commitment to Continuing Professional Development

PERSONAL CIRCUMSTANCES

Essential

• Must be prepared to move, if successful, to live within 30 minutes of base Hospital
• Ability to travel between Hospital sites efficiently during daytime.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Northamptonshire

Northampton

NN1 5BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

A strong understanding of theatre utilisation, safe staffing, governance, escalation and risk management will be essential, alongside the ability to lead people through change in a calm, fair and inclusive way.

This role forms part of the senior theatre leadership structure and will support the delivery of the Theatre Culture Action Plan, theatre expansion, productivity improvement and strengthened accountability across the service.

You will help create an environment where teams are well supported, expectations are clear, standards are consistently applied and staff feel empowered to contribute to improvement.

Improving theatre efficiency and utilisation

Lead the delivery of a theatre efficiency and utilisation programme focused on maximising use of all available theatre sessions, reducing avoidable downtime and improving patient flow through theatres.

Use theatre performance data to identify variation, agree improvement actions and provide assurance on utilisation, start times, turnaround times, cancellations, overruns, late finishes and list productivity.

Managing theatre services

Provide day-to-day and strategic operational leadership for Theatres, ensuring delivery of safe, efficient, responsive and financially sustainable services.

Be responsible for operational grip and control across theatre activity, including escalation of risks relating to staffing, estates, equipment, HSDU capacity, bed availability and clinical pathway constraints.

Workforce, leadership and culture

Provide compassionate, visible and values-based leadership, setting clear expectations for behaviour, accountability, teamwork and professional standards across Theatres.

Use clinical theatre expertise to support high standards of practice, professional accountability and safe decision-making across perioperative services.

Operational

Maintain a regular visible presence across theatres, supporting teams during periods of operational pressure and ensuring issues are resolved at the earliest opportunity.

Chair or contribute to theatre operational meetings, productivity reviews and escalation forums, ensuring clear actions, ownership and follow-through.

Please refer to the Job Description for further details

Person Specification

Qualifications and knowledge

Essential

• HCPC/NMC Registration
• Evidence of study at Masters or equivalent level or equivalent relevant operational experience
• Knowledge of theatre utilisation, productivity, scheduling and capacity management principles
• Understanding of clinical governance, risk management and quality standards within theatres
• Knowledge of workforce planning, roster management and safe staffing requirements

Desirable

• Management/Leadership qualification or equivalent experience

Experience

Essential

• Proven senior clinical experience in the theatre setting at Band 7 level or above.
• Proven experience of improving theatre utilisation, productivity and session efficiency.
• Experience of managing theatre capacity, scheduling, list planning and operational flow.
• Experience of successful service improvement and change management within a multidisciplinary theatre team
• Experience in budgetary, workforce and resource management
• Proven use of data, audit and performance metrics to identify variation and deliver improvement
• Knowledge, understanding and experience of risk management, governance and patient safety within theatres
• Experience of responding to complaints, incidents and operational escalations in a timely and professional manner
• Evidence of learning from incidents and embedding improvements in practice
• Experience of working with surgical, anaesthetic, nursing and operational teams to improve theatre performance

Desirable

• Participation in business case planning, productivity initiatives or theatre transformation programmes
• Understanding of workforce planning, recruitment, retention and roster effectiveness

Skills

Essential

• Able to analyse complex theatre performance, utilisation and productivity data to identify options and recommend action
• Ability to set a clear operational vision for theatres and translate this into measurable improvement
• Excellent time management, prioritisation and escalation skills
• Able to work under pressure with competing operational priorities
• Clear decision maker, able to use initiative, make timely decisions and meet deadlines
• Flexible and adaptable to changing needs of the theatre service
• Understanding of how theatres contribute to Trust operational, quality, productivity and financial objectives
• Able to motivate staff, promote positive team working and support a culture of continuous improvement

Desirable

• Able to lead improvement conversations with clinical and operational colleagues to reduce avoidable downtime and maximise theatre efficiency
• Coaching, staff development and leadership skills to support high-performing theatre teams

Personal and people development

Essential

• Positive attitude, pro-active and self-motivated with the ability to motivate others.
• Evidence of personal insight, emotional intelligence and the ability to reflect, learn and embed improvement
• Able to build and develop high-functioning theatre teams
• Able to recognise and challenge poor performance and provide appropriate support to address
• Passion and drive for providing safe, effective, productive and patient-focused theatre services
• High standards of personal conduct and behaviour, acting as a role model in valuing and respecting others

Communication

Essential

• Excellent interpersonal and communication skills, including the ability to engage in complex conversations where information may be highly sensitive.
• High standard of verbal and written presentation skills, including presenting theatre performance and improvement plans
• Able to work effectively with multidisciplinary theatre, surgical, anaesthetic and operational teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Theatres (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further details about job descriptions and main responsibilities.

Person Specification

Essential Qualifications

Essential

• Full GMC Registration with Licence to Practice
• FRCS or equivalent
• Eligible for entry onto the GMC Specialist Register or CCT within 6 months of interview

Clinical Experience

Essential

• Broad experience in the management of ENT elective surgery and emergency care
• Experience with speciality interest in sub-speciality of choice
• Evidence of clinical audit
• Evidence of working effectively and as a team player amongst a multi-professional team

Training

Essential

• Extended experience/training in ENT Surgery
• Evidence of further training in sub-specialty applied for
• Evidence of teaching and training skills for junior staff and medical students

Management and Administration Experience

Essential

• Ability to organise and prioritise complex demands
• Effective communication skills with both clinical, non-clinical and managerial colleagues, patients, relatives and other agencies
• Ability to advice on efficiency and smooth running of a specialist service
• Evidence of management and administration experience
• Experience of supervising junior medical staff

Personal Attributes

Desirable

• Caring attitude towards patients
• Flexibility to respond to changing service needs
• Good communicator with excellent spoken and written English
• Display an ability to work as part of a team
• Commitment to Continuing Professional Development

PERSONAL CIRCUMSTANCES

Essential

• Must be prepared to move, if successful, to live within 30 minutes of base Hospital
• Ability to travel between Hospital sites efficiently during daytime.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Northamptonshire

Northampton

NN1 5BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)