Job description

Job responsibilities

• Welcome and communicate with patients in a professional, friendly and respectful manner.
• Undertake clinical observations, including blood pressure, pulse, temperature, oxygen saturation, height, weight and BMI.
• Carry out blood tests/phlebotomy.
• Perform ECGs and other basic clinical investigations as required.
• Undertake urine testing and other specimen collection in accordance with practice procedures.
• Delivering vaccination programmes, such as seasonal flu, in line with clinic protocols.
• Support the nursing team with health checks, NHS Health Checks and long-term condition monitoring.
• Assist with chronic disease monitoring, including diabetes, cardiovascular disease and respiratory conditions, within agreed protocols and competence.
• Carry out wound care and dressings where appropriately trained.
• Support patients with health promotion and preventative care.
• Ensure specimens are correctly labelled, stored and transported according to practice procedures.
• Record clinical information accurately and promptly in the patient's medical record.
• Prepare clinical rooms and equipment, ensuring they are clean, safe and adequately stocked.
• Clean and maintain equipment in accordance with infection prevention and control procedures.
• Follow practice policies relating to infection control, safeguarding, confidentiality, health and safety and information governance.
• Recognise and report any concerns regarding a patient's health or wellbeing to an appropriate clinician.
• Support the wider practice team with appropriate administrative and clinical duties.
• Participate in audits, quality improvement activities and practice initiatives as required.
• Maintain professional knowledge and undertake relevant training and development.

Person Specification

Experience

Essential

• Previous experience working in a healthcare or patient-facing environment.
• Experience with phlebotomy.
• Experience performing ECGs.
• Experience carrying out NHS Health Checks or long-term condition reviews.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to maintain confidentiality and demonstrate a professional attitude.
• Good organisational and time-management skills.
• Accurate record-keeping skills.
• Understanding of infection prevention and control.
• Commitment to providing compassionate, patient-centred care.
• Ability to work within agreed competencies and recognise when to seek assistance.

Desirable

• Experience working within a GP practice or primary care setting.
• Knowledge of SystmOne.
• Experience with wound care and basic clinical procedures.

Qualifications

Essential

• GCSE grade A - C in English and Maths or equivalent.
• Relevant Healthcare Assistant qualification or equivalent experience.
• Phlebotomy qualification or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Medical Practice

Address

Clifton Cornerstone

Southchurch Drive

Nottingham

NG11 8EW

United Kingdom

Employer's website

https://www.cliftonmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Enter patient information on to the computer as required.
• Scan letters and documents into the computer ensuring they are matched accurately to the correct patient.
• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• In turn with other staff, make sure the waiting room is kept tidy.

• Ensure that all new patients are registered onto the computer system promptly and accurately

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Person Specification

Qualifications

Essential

• Ability to communicate at all levels.
• Good telephone manner and customer care skills.
• Experience of working with the general public.
• Experience of filing systems.
• Experience of working in a demanding environment.
• Previous office experience.
• Good general education.
• Ability to work as a team member.
• Ability to carry tasks through to completion.
• Knowledge of confidentiality and data protection.
• IT skills.
• Accuracy.
• Ability to be flexible and discreet.
• Not to have any other part time employment or ongoing education as the role is not flexible to run along side another commitment.

Desirable

• Computer qualifications.
• Previous NHS experience.
• NVQ in customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Medical Practice

Address

Clifton Cornerstone

Southchurch Drive

Nottingham

NG11 8EW

United Kingdom

Employer's website

https://www.cliftonmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To support and facilitate the delivery of universal public health promotion, supporting the health and well-being of babies and children and their families in Nottingham City.

Provide additional clinical support to the Childrens Public Health 0-19 Nursing service by contributing to the delivery of the Healthy Child Programme (DH, 2023).

Deliver public health services to families in the home, clinic settings and community groups.

Dimensions

To work under the direction of a Clinical Service Manager, Specialist Community Public Health Nurse and other team members and be integral to the Childrens Public Health 0-19 Nursing Service.

The post holder will work as part of a geographical skill mix team to support the delivery of high-quality public health services to children and their families in Nottingham City.

Organise and complete delegated work effectively.

Undertake other duties as may be required for maintenance of an effective and efficient service

Key Responsibilities

Quality and Performance

Undertake universal Healthy Child Programme developmental reviews and deliver public health messages as delegated.

Ability to contribute towards achieving Key Performance Indicators.

Facilitate the delivery of groups and clinics e.g., Baby Clinics, Breastfeeding group, First Foods and Milk to Meals groups.

To undertake, assess and record growth measurements of babies and children, during developmental reviews and National Child Measurement Programme (NCMP). Providing universal healthy lifestyle information as required.

To be flexible as required in supporting the Childrens Public Health 0-19 Nursing Service across the City.

Undertake any other duties which may be reasonably required within the remit of the role.

Support the skill mix team to maintain an appropriate learning environment to meet the educational and developmental needs of new starters, student nurses and other learners as required.

Support in health promotion activities in all settings e.g., during health promotion weeks throughout the year.

To undertake referrals to specialist services under the direction of the lead practitioner.

To maintain contemporaneous healthcare records using SystmOne in line with local and national and policies and procedures.

Work using own initiative within the limitations of the role; always promoting high quality care and Nottingham CityCares Values and Behaviours.

Professional

Work in accordance with Nottingham City Local Safeguarding Childrens Board procedures.

Provide and receive routine information, orally, in writing or electronically in line with Nottingham CityCare policy and abiding by legal requirements.

Complete all appropriate records/documents in a clear, accurate and timely way, participating in reporting processes and audit processes as necessary.

Ability to organise and prioritise own workload under the supervision of senior members of the team.

To demonstrate empathy, compassion, and the ability to reassure.

Be sensitive to the needs of children, young people and their carers who may have communication problems, where English is not the first language or understanding is limited, identify appropriate resources to optimise understanding for parents/carers and children.

Maintain confidentiality at all times.

Maintain an accurate electronic diary in accordance with lone working policy and adhere to mobile working guidance.

At all times ensure that own actions support and promote equality, diversity, and the rights of patients, the public and colleagues within the health care environment.

To always conduct yourself in a professional manner during the undertaking of your work.

To dress in accordance with Nottingham CityCare Partnership policies.

To uphold Nottingham CityCares Values and Behaviours.

Knowledge, Training and Experience

To attend mandatory and essential training sessions as defined by Nottingham CityCare Partnership.

To understand CityCare policies and procedures related to your clinical role.

To attend safeguarding supervision on a regular basis in accordance with Nottingham CityCare Partnership guidelines.

To receive annual review and personal development planning to promote achievement of individual, team and organisational objectives.

Complete a comprehensive competency package through observation, reflection and supervised practice.

Person Specification

Knowledge & Skills

Essential

• A good standard of both written and spoken English
• An ability to use Microsoft Office programmes, including MS Outlook and MS Word.
• An understanding of the Healthy Child Programme (Department of Health, 2023).
• Ability to demonstrate knowledge of Childhood Development.
• Is able to demonstrate evidence of contributing to producing care records.
• Evidence of understanding of confidential and sensitive issues including GDPR and data protection legislation.
• Excellent communication skills with an ability to demonstrate the 6Cs in daily practice.
• An ability to plan and organise own workload and any delegated work within tight deadlines.
• Demonstrate ability to use initiative.

Desirable

• Experience of using electronic healthcare record keeping systems and of contributing to updating patient records.
• Ability to demonstrate an understanding of child protection and safeguarding procedures.

Qualifications

Essential

• Educated to NVQ Level 3, or equivalent in a healthcare or childcare-related area or holds significant previous experience
• Good numeracy and literacy to GCSE level (A-C / 9-4) or equivalent.

Desirable

• Educated to Degree Level in a childcare-related area.

Experience

Essential

• Experience of working in a healthcare or childcare setting with a minimum of 1 year experience.
• Experience of working in a skill mix team with a minimum of 1 year experience.
• Experience of carrying out delegated work.

Desirable

• Experience of working in a primary care setting.

Additional attributes

Essential

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• The post holder is required to have a full driving licence, access to a vehicle and the ability to travel between locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Clifton Medical Practice/Citywide

Southchurch Drive

NOTTINGHAM

NG11 8EW

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)