Refine your search
Showing 2,894 results
Health Care Assistant - Paediatric Unit Ormskirk
Mersey and West Lancashire Teaching Hospitals NHS Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary Health Care Assistant - Band 3 - Paediatric Ward Full time 37.
17 day(s) ago
Health Care Assistant - Paediatric Unit Ormskirk
Mersey and West Lancashire Teaching Hospitals NHS Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary Health Care Assistant - Band 3 - Paediatric Ward Full time 37.
17 day(s) ago
Senior Administrator
Central and North West London NHS Foundation Trust
North East England
GBP 34,186 - 37,389 per year
Admin and Clerical
Job summary We are seeking a dedicated and organised full-time Band 4 Senior Administrator to join our Westminster Talking Therapies department, supporting o...
17 day(s) ago
Senior Administrator
Central and North West London NHS Foundation Trust
North East England
GBP 34,186 - 37,389 per year
Admin and Clerical
Job summary We are seeking a dedicated and organised full-time Band 4 Senior Administrator to join our Westminster Talking Therapies department, supporting o...
17 day(s) ago
Support medical secretary
The Dudley Group NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative duties within the Ophthalmology Inject...
17 day(s) ago
Support medical secretary
The Dudley Group NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative duties within the Ophthalmology Inject...
17 day(s) ago
Continuing Healthcare Assessor/Case Manager
Humber and North Yorkshire Integrated Care Board (857)
North East England
GBP 39,959 - 48,117 per year
Registered Nurse/RN
Job summary Due to restructure and retirement an opportunity has arisen within the Humber and North Yorkshire Integrated Care Board for Registered nurses (RG...
17 day(s) ago
Continuing Healthcare Assessor/Case Manager
Humber and North Yorkshire Integrated Care Board (857)
North East England
GBP 39,959 - 48,117 per year
Registered Nurse/RN
Job summary Due to restructure and retirement an opportunity has arisen within the Humber and North Yorkshire Integrated Care Board for Registered nurses (RG...
17 day(s) ago
***ADMIN ASSISTANTS BAND 2 AND 3 - RECRUITMENT CAMPAIGN***
Rotherham Doncaster and South Humber NHSFT
North East England
GBP 26,299 - 27,476 per year
Exercise Therapist
Job summary Are you an organised, motivated and approachable individual looking for an opportunity to develop your career within the NHS?
17 day(s) ago
***ADMIN ASSISTANTS BAND 2 AND 3 - RECRUITMENT CAMPAIGN***
Rotherham Doncaster and South Humber NHSFT
North East England
GBP 26,299 - 27,476 per year
Exercise Therapist
Job summary Are you an organised, motivated and approachable individual looking for an opportunity to develop your career within the NHS?
17 day(s) ago
General Medical Administrator
Ashfields Primary Care Centre
North East England
GBP 12 - 14 per year
Admin and Clerical
Job summary We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Prim...
17 day(s) ago
General Medical Administrator
Ashfields Primary Care Centre
North East England
GBP 12 - 14 per year
Admin and Clerical
Job summary We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Prim...
17 day(s) ago
Bank Security Officer - Band 2
Mid and South Essex NHS Foundation Trust
North East England
GBP 0 - 12 per hour
Security Officer
Job summary The Security / Parking Team provide a comprehensive car park and security service to the Hospital and Satellite sites in all weather and conditions.
17 day(s) ago
Bank Security Officer - Band 2
Mid and South Essex NHS Foundation Trust
North East England
GBP 0 - 12 per hour
Security Officer
Job summary The Security / Parking Team provide a comprehensive car park and security service to the Hospital and Satellite sites in all weather and conditions.
17 day(s) ago
Principal Clinical Pharmacist Mental Health - Division Leads
Hertfordshire Partnership University NHS Foundation Trust
North East England
GBP 59,798 - 67,020 per year
Pharmacist
Job summary We are seeking an experienced and motivated clinical pharmacist to join our pharmacy team as a Division Lead Pharmacist (Band 8a).
17 day(s) ago
Principal Clinical Pharmacist Mental Health - Division Leads
Hertfordshire Partnership University NHS Foundation Trust
North East England
GBP 59,798 - 67,020 per year
Pharmacist
Job summary We are seeking an experienced and motivated clinical pharmacist to join our pharmacy team as a Division Lead Pharmacist (Band 8a).
17 day(s) ago
Advanced Emergency Care Practitioner (AECP)/Paramedic
Oxleas NHS Foundation Trust
North East England
GBP 41,959 - 50,117 per year
Paramedic
Job summary Are you ready to unlock your potential within a challenging, creative and fast paced work environment?
17 day(s) ago
Advanced Emergency Care Practitioner (AECP)/Paramedic
Oxleas NHS Foundation Trust
North East England
GBP 41,959 - 50,117 per year
Paramedic
Job summary Are you ready to unlock your potential within a challenging, creative and fast paced work environment?
17 day(s) ago
Salaried General Practitioner
Hampton Wick Surgery
North East England
GBP 11,000 - 12,000 per year
GP/General Practitioner
Job summary The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, e...
17 day(s) ago
Salaried General Practitioner
Hampton Wick Surgery
North East England
GBP 11,000 - 12,000 per year
GP/General Practitioner
Job summary The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, e...
17 day(s) ago
Support Secretary
Betsi Cadwaladr University Health Board
North East England
GBP 26,813 - 27,890 per year
Support Staff
Job summary The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
17 day(s) ago
Support Secretary
Betsi Cadwaladr University Health Board
North East England
GBP 26,813 - 27,890 per year
Support Staff
Job summary The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
17 day(s) ago
Administrator
New Otley Road Medical Practice - Hillside Bridge
North East England
Information Technology Specialist
Job summary We are recruiting for two experienced GP Receptionist/Administrator to compliment our existing team.
17 day(s) ago
Administrator
New Otley Road Medical Practice - Hillside Bridge
North East England
Information Technology Specialist
Job summary We are recruiting for two experienced GP Receptionist/Administrator to compliment our existing team.
17 day(s) ago
Receptionist - Cefni
Betsi Cadwaladr University Health Board
North East England
GBP 0 - 26,300 per year
Admin and Clerical
Job summary The ability to speak Welsh is essential for this post -minimum level 3.
17 day(s) ago
Receptionist - Cefni
Betsi Cadwaladr University Health Board
North East England
GBP 0 - 26,300 per year
Admin and Clerical
Job summary The ability to speak Welsh is essential for this post -minimum level 3.
17 day(s) ago
Specialist Radiographer - Main X-Ray Department
Lancashire Teaching Hospitals NHS Foundation Trust
North East England
GBP 39,959 - 48,117 per year
Radiographer
Job summary We are looking for a Specialist Radiographer to work in our fantastic Main X-Ray department at Royal Preston Hospital.
17 day(s) ago
Specialist Radiographer - Main X-Ray Department
Lancashire Teaching Hospitals NHS Foundation Trust
North East England
GBP 39,959 - 48,117 per year
Radiographer
Job summary We are looking for a Specialist Radiographer to work in our fantastic Main X-Ray department at Royal Preston Hospital.
17 day(s) ago
Dermatology Outpatient Clinic Coordinator
Bristol NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary This is an opportunity for an enthusiastic, flexible and hard working individual to join the Dermatology Outpatients team at Bristol Royal Infirm...
17 day(s) ago
Dermatology Outpatient Clinic Coordinator
Bristol NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary This is an opportunity for an enthusiastic, flexible and hard working individual to join the Dermatology Outpatients team at Bristol Royal Infirm...
17 day(s) ago
Medical Receptionist
Hope Citadel Healthcare CIC
North East England
GBP 0 - 26,227 per year
Admin and Clerical
Job summary Do you want to have a job that helps people, and work with great colleagues?
17 day(s) ago
Medical Receptionist
Hope Citadel Healthcare CIC
North East England
GBP 0 - 26,227 per year
Admin and Clerical
Job summary Do you want to have a job that helps people, and work with great colleagues?
17 day(s) ago
Named Nurse Children In Care
Whittington Hospital NHS Trust
North East England
GBP 63,665 - 70,887 per year
Registered Nurse/RN
Job summary An exciting opportunity has arisen for a Named Nurse for Children in Care to join our Haringey team to support and to deliver a commissioned serv...
17 day(s) ago
Named Nurse Children In Care
Whittington Hospital NHS Trust
North East England
GBP 63,665 - 70,887 per year
Registered Nurse/RN
Job summary An exciting opportunity has arisen for a Named Nurse for Children in Care to join our Haringey team to support and to deliver a commissioned serv...
17 day(s) ago
HR People Coordinator
FCMS
North East England
GBP 0 - 25,808 per year
Admin and Clerical
Job summary Welcome to FCMS! Pay: £25,808.00 per annum Hours: 37 hours per week Reports to: HR People Manager but works with all the People Managers and Peop...
17 day(s) ago
HR People Coordinator
FCMS
North East England
GBP 0 - 25,808 per year
Admin and Clerical
Job summary Welcome to FCMS! Pay: £25,808.00 per annum Hours: 37 hours per week Reports to: HR People Manager but works with all the People Managers and Peop...
17 day(s) ago
Specialist Rotational Physiotherapist
Guy's and St Thomas' NHS Foundation Trust
North East England
GBP 47,951 - 56,863 per year
Exercise Therapist
Job summary An exciting opportunity to join the B6 Rotational Physiotherapy Scheme across The Royal Brompton Hospital and Paediatric Respiratory services at...
17 day(s) ago
Specialist Rotational Physiotherapist
Guy's and St Thomas' NHS Foundation Trust
North East England
GBP 47,951 - 56,863 per year
Exercise Therapist
Job summary An exciting opportunity to join the B6 Rotational Physiotherapy Scheme across The Royal Brompton Hospital and Paediatric Respiratory services at...
17 day(s) ago
Medical Receptionist-Admin
City Road Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team.
17 day(s) ago
Medical Receptionist-Admin
City Road Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team.
17 day(s) ago
Medical Receptionist-Admin
City Road Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team.
17 day(s) ago
Medical Receptionist-Admin
City Road Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team.
17 day(s) ago
Play and Activities Worker
Naomi and Jack's
North East England
GBP 26,772 - 29,000 per year
Support Staff
Job summary Your role will be to support the children and young adults as well as their siblings and important others, to help make memories and positive exp...
18 day(s) ago
Play and Activities Worker
Naomi and Jack's
North East England
GBP 26,772 - 29,000 per year
Support Staff
Job summary Your role will be to support the children and young adults as well as their siblings and important others, to help make memories and positive exp...
18 day(s) ago
Receptionist
Bosworth Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a highly motivated, committed individual to join are busy but friendly practice team.
18 day(s) ago
Receptionist
Bosworth Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a highly motivated, committed individual to join are busy but friendly practice team.
18 day(s) ago
Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy)
Croydon Health Services NHS Trust
North East England
GBP 113,565 - 150,569 per year
Obstetrician & Gynaecologist OB/GYN
Job summary Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy & Special Interest in Gynaecology Oncology This is a locum consultant post for...
18 day(s) ago
Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy)
Croydon Health Services NHS Trust
North East England
GBP 113,565 - 150,569 per year
Obstetrician & Gynaecologist OB/GYN
Job summary Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy & Special Interest in Gynaecology Oncology This is a locum consultant post for...
18 day(s) ago
Respiratory Outpatient Clinic Coordinator
Bristol NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary This is an opportunity for an enthusiastic, flexible and hard working individual to join the Respiratory Outpatients team at Bristol Royal Infirm...
18 day(s) ago
Respiratory Outpatient Clinic Coordinator
Bristol NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary This is an opportunity for an enthusiastic, flexible and hard working individual to join the Respiratory Outpatients team at Bristol Royal Infirm...
18 day(s) ago
Health Care Assistant - Paediatric Unit Ormskirk
Mersey and West Lancashire Teaching Hospitals NHS Trust View all jobs
Posted 17 day(s) ago
Reference: 2347476
Job summary
Health Care Assistant -Band 3 - Paediatric Ward
Full time 37.5 hours
Fixed term: 12 months (Maternity Leave Cover until November 2027)
We have an exciting new opportunity within our Paediatric Ward , for a talented, highly motivated individual who wants to make a difference to our patient experience. We are looking for a caring and committed individual who would like to develop their knowledge and skills within this challenging and rewarding environment.
Experience of working with children preferred but not essential.
The ability to deal supportively with babies, children and young people, along with their families, is essential. Communication skills and the ability to work as part of a multi-professional team are critical to the success of the role.Previous experience of working within an acute hospital setting is essential along with current experience in an acute setting. You should have also completed NVQ Level 3 in Healthcare or equivalent level study.
Due to current service demands, we are only able to consider applicants who have relevant UK experience. Candidates must also be available to commence employment immediately or within a very short timeframe. We regret that we cannot progress applications that do not meet these essential requirements.
Main duties of the job
Staff are expected to be flexible with their availability as there is a 12-hour rotational shift pattern in place with internal rotation between day and night duty.
Work with all members of the multi-disciplinary team to deliver the Trust's vision and values providing safe, high quality, compassionate, person centred care to children and their families.Support/supervise learners, new staff and junior staff where required
Record patient information in accordance with local and trust policiesUndertake personal care duties for patients within the care setting accessing supervision from a registered healthcare practitioner
Staff are expected to be flexible with their availability as there is a 12-hour rotational shift pattern in place with internal rotation between day and night duty.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
409-8278712
Job locations
Ormskirk Hospital
Wigan Road
Ormskirk
L39 2AZ
United Kingdom
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 17th September 2026
Closing date: 29th September 2026
Shortlisting date: 30th September 2026
Proposed Interview date: W/C 12th October 2026
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Job description Job responsibilities Please ensure you have read through the attached Job Description and Person Specification before submitting your application. Advertising date: 17th September 2026 Closing date: 29th September 2026 Shortlisting date: 30th September 2026 Proposed Interview date: W/C 12th October 2026 Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Person Specification
Other
Essential
- Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care.
- Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
- Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
- Aware of the process for accessing staff health and wellbeing support
- Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
- Able to carry out direct clinical care as required on ward or department.
- Potential blood or body fluids exposure
Qualifications
Essential
- NVQ level 3 Health & Social care or equivalent
- Care Certificate (equivalent to level1)
- Literacy and numeracy functional skills level 2 or equivalent
Knowledge and Experience
Essential
- Demonstrable experience of working in a patient care/health related role
- Knowledge of personal care and related procedures
- Knowledge of relevant legislation related to healthcare
- Experience of working in a team
Skills
Essential
- Ability to communicate effectively in both verbal and written formats
- Good interpersonal skills
- Able to work within a team
- Experience of supporting junior staff and learners
- Able to accept direction and guidance
- Aware of own limitations
- Flexible in working hours
- Able to prioritise own workload and manage time effectively
- Flexible, adaptable and responsive to change
- Reliable and professional
- Ability to cope in stressful and challenging situations
- Inclusive and non-judgmental
- Punctual, motivated and committed
- Effective role model demonstrating Trust values
- Basic IT skills
Person Specification Other Essential Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care. Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks. Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately Aware of the process for accessing staff health and wellbeing support Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death Able to carry out direct clinical care as required on ward or department. Potential blood or body fluids exposure Qualifications Essential NVQ level 3 Health & Social care or equivalent Care Certificate (equivalent to level1) Literacy and numeracy functional skills level 2 or equivalent Knowledge and Experience Essential Demonstrable experience of working in a patient care/health related role Knowledge of personal care and related procedures Knowledge of relevant legislation related to healthcare Experience of working in a team Skills Essential Ability to communicate effectively in both verbal and written formats Good interpersonal skills Able to work within a team Experience of supporting junior staff and learners Able to accept direction and guidance Aware of own limitations Flexible in working hours Able to prioritise own workload and manage time effectively Flexible, adaptable and responsive to change Reliable and professional Ability to cope in stressful and challenging situations Inclusive and non-judgmental Punctual, motivated and committed Effective role model demonstrating Trust values Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Ormskirk Hospital
Wigan Road
Ormskirk
L39 2AZ
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Ormskirk Hospital
Wigan Road
Ormskirk
L39 2AZ
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Senior Administrator
Central and North West London NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347475
Job summary
We are seeking a dedicated and organised full-time Band 4 Senior Administrator to join our Westminster Talking Therapies department, supporting our teams across both the North and South hubs.
We would particularly welcome applications from individuals with proven administrative experience who are meticulous, patient, and resilient. The ideal candidate will thrive in a structured environment, demonstrating empathy and patience not only with our service users but also when navigating necessary bureaucracy and supporting our clinical team.
The successful candidate will be a key player in our service, requiring a genuine enjoyment for working with a range of software. Essential skills include proficiency with Excel spreadsheets, email systems, and in-house databases. You will need to write clear, tactful, and professional emails in excellent English, and possess the ability to effectively prioritise a busy workload with multiple demands.
The primary responsibilities of this post will be to manage the department's central inbox, handle telephone calls, maintain our database, and serve as a helpful first point of contact for queries from stakeholders, staff and patients.
Main duties of the job
This role is central to delivering competent and compassionate patient care by providing comprehensive administrative support to our team of qualified psychologists, assistants, trainees, and interns.
Key responsibilities include ensuring the smooth day-to-day operation of the office. This involves serving as a key point of contact by answering the main telephone line, responding to emails in a timely and professional manner, accurately inputting data, and coordinating responses to Subject Access Requests (SARs).
As a valued member of our administrative team, you will also be responsible for maintaining accurate patient records, ordering departmental supplies via the CNWL electronic procurement system, and submitting requests for departmental works as needed.
The successful candidate will be able to take full ownership of their own workload, demonstrating initiative and reliability while working effectively under appropriate supervision.
About us
The postholder will be employed by CNWL NHS Foundation Trust,
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year per annum inc HCAS (pro rata if P/T)
Contract
Permanent
Working pattern
Full-time
Reference number
333-J-WE-0878
Job locations
Westminster Talking Therapies
190 Vauxhall Bridge Road
London
SW1V 1DX
United Kingdom
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIESAdministrative & Secretarial1. To be responsible for the day to day management of the office and the development,implementation and maintenance of high quality office practices and procedures toensure that all non-clinical requirements of the team are met.2. To provide a receptionist service for the service as required. To deal with telephone calls,correspondence and direct contacts with clients and other internal or external agenciesin an appropriate and professional manner, using judgement and discretion wherenecessary and to refer complex matters or matters relating to clinical risk to relevantsenior members of staff.3. To prepare documents by copy or audio typing using Microsoft office software (letters,memos, reports etc) for approval as directed, ensuring that all policies and proceduresare adhered to.4. To be fully conversant with computer packages, promoting good presentation, includingword-processing and spreadsheets.5. To arrange meetings and training events for the team as and when required.6. To act as secretary at meetings if required, taking and distributing minutes as appropriate.7. To set up and maintain an effective filing system for the department.8. To take responsibility for ensuring that adequate stock levels of stationery and other clinicalequipment are maintained at all times as required and order/procure regularly as needed.9. To maintain a central record of annual leave, sickness, study and authorised andunauthorised absences when required.10. To ensure that the record of availability of staff on a daily basis is updated for all staff.11. To carry out a range of administrative tasks (post, faxes, photocopying, taking messagesetc)12. To liaise with internal and external suppliers and ensure that adequate stock levels ofstationery and other non-clinical equipment are maintained at all times.Patient Administration1. To input and retrieve patient details and statistical data into the relevant patient informationsystem.2. To make sure information is updated on the data systems in use in the various phases ofthe referral process including post assessment, treatment and closure of cases.3. To be responsible for the administration and coordination of clients seen in the IAPTservice where ever the location of the clinic.4. To set up and maintain a filing system and to record the movement of patients casenotesaccording to Trust policy and procedures.5. To assist in carrying out regular checks and annual audit of client case notes and ensurethat notes are archived as and when appropriate. To be aware of the Data Protection Act.Site Administration1. To report all request for repairs through the Facilities /Site Services Manager.2. To have an understanding of health and safety regulation and assist in maintaining asafe environment for clients and visitors to the department in accordance with fire, healthand safety procedures.Communication1. Patients, carers and relatives Non-clinical advice and information2. Visitors/Public Non clinical advice and information3. Medical and Nursing staff receives and provides information relating to patients4. General Practitioners receives and provides information relating to patients and theservice5. Voluntary agencies receives and provides information relating to patients and theserviceManagement of Resources1. To supervise the work of temporary and permanent administrative staff as and asrequired & appropriate.2. To be responsible for data base management and the maintenance of office equipmentwithin the service.3. To develop relationships with internal and external agencies.Training1. To participate in local induction of new employees to the team.2. To participate in the Trusts supervision and appraisal programme.3. To undertake any necessary training that is required to fulfil the objectives of the postand enhance personal knowledge and development.
Job description Job responsibilities MAIN DUTIES & RESPONSIBILITIESAdministrative & Secretarial1. To be responsible for the day to day management of the office and the development,implementation and maintenance of high quality office practices and procedures toensure that all non-clinical requirements of the team are met.2. To provide a receptionist service for the service as required. To deal with telephone calls,correspondence and direct contacts with clients and other internal or external agenciesin an appropriate and professional manner, using judgement and discretion wherenecessary and to refer complex matters or matters relating to clinical risk to relevantsenior members of staff.3. To prepare documents by copy or audio typing using Microsoft office software (letters,memos, reports etc) for approval as directed, ensuring that all policies and proceduresare adhered to.4. To be fully conversant with computer packages, promoting good presentation, includingword-processing and spreadsheets.5. To arrange meetings and training events for the team as and when required.6. To act as secretary at meetings if required, taking and distributing minutes as appropriate.7. To set up and maintain an effective filing system for the department.8. To take responsibility for ensuring that adequate stock levels of stationery and other clinicalequipment are maintained at all times as required and order/procure regularly as needed.9. To maintain a central record of annual leave, sickness, study and authorised andunauthorised absences when required.10. To ensure that the record of availability of staff on a daily basis is updated for all staff.11. To carry out a range of administrative tasks (post, faxes, photocopying, taking messagesetc)12. To liaise with internal and external suppliers and ensure that adequate stock levels ofstationery and other non-clinical equipment are maintained at all times.Patient Administration1. To input and retrieve patient details and statistical data into the relevant patient informationsystem.2. To make sure information is updated on the data systems in use in the various phases ofthe referral process including post assessment, treatment and closure of cases.3. To be responsible for the administration and coordination of clients seen in the IAPTservice where ever the location of the clinic.4. To set up and maintain a filing system and to record the movement of patients casenotesaccording to Trust policy and procedures.5. To assist in carrying out regular checks and annual audit of client case notes and ensurethat notes are archived as and when appropriate. To be aware of the Data Protection Act.Site Administration1. To report all request for repairs through the Facilities /Site Services Manager.2. To have an understanding of health and safety regulation and assist in maintaining asafe environment for clients and visitors to the department in accordance with fire, healthand safety procedures.Communication1. Patients, carers and relatives Non-clinical advice and information2. Visitors/Public Non clinical advice and information3. Medical and Nursing staff receives and provides information relating to patients4. General Practitioners receives and provides information relating to patients and theservice5. Voluntary agencies receives and provides information relating to patients and theserviceManagement of Resources1. To supervise the work of temporary and permanent administrative staff as and asrequired & appropriate.2. To be responsible for data base management and the maintenance of office equipmentwithin the service.3. To develop relationships with internal and external agencies.Training1. To participate in local induction of new employees to the team.2. To participate in the Trusts supervision and appraisal programme.3. To undertake any necessary training that is required to fulfil the objectives of the postand enhance personal knowledge and development.
Person Specification
Qualifications
Essential
- Good command of written and spoken English. English at GCSE or other equivalent qualification
- Educated to A level standard or equivalent qualification
- RSA III or equivalent Secretarial qualification
Desirable
- oEducated to University Degree level
- oRecognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access.
Experience
Essential
- Significant experience as a Secretarial/Administrative experience in a senior role.
- Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- Experience of working with staff at senior level
- Experience of working in health or health related environment
Desirable
- Work within multidisciplinary teams.
- Experience of staff supervision/management
Skills
Essential
- A comprehensive working knowledge of the use of Miscrosoft Office software - Word, Excel, Powerpoint and Access.
- Must be numerate and able to provide statistical data clearly and accurately.
- Must have good organisational skills and ability to work on own initiative.
Desirable
- Audio Typing
- Speedwriting/Shorthand
Person Specification Qualifications Essential Good command of written and spoken English. English at GCSE or other equivalent qualification Educated to A level standard or equivalent qualification RSA III or equivalent Secretarial qualification Desirable oEducated to University Degree level oRecognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access. Experience Essential Significant experience as a Secretarial/Administrative experience in a senior role. Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone. Experience of working with staff at senior level Experience of working in health or health related environment Desirable Work within multidisciplinary teams. Experience of staff supervision/management Skills Essential A comprehensive working knowledge of the use of Miscrosoft Office software - Word, Excel, Powerpoint and Access. Must be numerate and able to provide statistical data clearly and accurately. Must have good organisational skills and ability to work on own initiative. Desirable Audio Typing Speedwriting/Shorthand
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Westminster Talking Therapies
190 Vauxhall Bridge Road
London
SW1V 1DX
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Westminster Talking Therapies
190 Vauxhall Bridge Road
London
SW1V 1DX
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Support medical secretary
The Dudley Group NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347460
Job summary
We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative duties within the Ophthalmology Injection Service.
Main duties of the job
The post holder will provide administrative support to the injection service within the Ophthalmology department. They will be responsible for processing referrals into the service, maintaining waitlist lists, patient databases and co-ordinating communication between MDT members, patients and GPs. This will include highly sensitive and complex medical terminology with a need for confidentiality.
To be responsible for the receipt of consultant/medical staff, to action where appropriate or escalating any necessary items to the attention of the person concerned.
In the absence of the Injection support manager, assist in the rearrangement of clinical activity to accommodate planned and urgent leave, with the ability to prioritise a number of conflicting tasks, taking appropriate action to prevent or solve problems without supervision.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
253-0926-8202008
Job locations
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Job description
Job responsibilities
Main responsibilities
The post holder will provide administrative support to the injection service within the Ophthalmology department. They will be responsible for processing referrals into the service, maintaining waitlist lists, patient databases and co-ordinating communication between MDT members, patients and GPs. This will include highly sensitive and complex medical terminology with a need for confidentiality.
To be responsible for the receipt of consultant/medical staff, to action where appropriate or escalating any necessary items to the attention of the person concerned.
In the absence of the Injection support manager, assist in the rearrangement of clinical activity to accommodate planned and urgent leave, with the ability to prioritise a number of conflicting tasks, taking appropriate action to prevent or solve problems without supervision.
Maintenance of Information
Maintenance of medical records by accurate filing of results, correspondence and other associated documentation and to ensure that all relevant documentation is available to medical staff at the time of consultation with patients.
Maintenance of individual filing systems on behalf of the consultant and their team.
Ensure adequate tracking of medical records both in and out of the department and taking the necessary measures to ensure the security of the information contained within these.
Maintain appropriate databases and ensure the accurate information is contained within these.
In the absence of the Support Manager, assist in the coordination of test results, bringing these to the attention of the consultant and taking any necessary action.
Secretarial Duties
Generating letters for Outpatient and Theatre appointments within the defined parameters to meet National and Local performance targets.
Arrange bookings for language interpreters for the admission of patients and clinics.
Exercise initiative and judgement using acquired skill and knowledge maintaining confidentiality at all times.
Interpret clinical notes and phraseology of a continually changing medical team.
In the absence of the Support Manager, to be the first point of contact for written and telephone enquiries on behalf of the consultant and their team, using judgement to establish the validity and priority of the contact, ensuring that liaison with patients, relatives, other members of the wider MDT and external agencies is given in a professional manner.
To attend regular speciality team meetings as required.
In the absence of the Support Manager, to upkeep both electronic and manual diaries, to include the arrangement of meetings and to produce minutes where required.
Waiting List Coordination Activities
In the absence of the Support Manager, participate in the admission process by adding patients to the waiting list where clinically indicated. Ensuring full maintenance including waiting list comments, action deferral dates and requesting relevant suspensions/removals in line with the Trust Waiting List Policy.
In the absence of the Support Manager, pre-book any required investigations liaising with the necessary departments.
To liaise with various departments involved with any admission, including ward, Pharmacy and medical staff.
Corresponding with patients regarding admission dates and relevant instructions relating to the admission.
In the absence of the Support Manager, generating and distributing admission and operating lists ensuring the appropriate case mix and any required anaesthetic cover.
In the absence of the Support Manager, deal with cancellations to ensure full utilisation of available theatre time and scheduling urgent cases as required at short notice and using judgement to book appropriate cases.
To ensure all booking adhere to National and Trust waiting time targets and adhere to the Trust Waiting List Policy.
Job description
Job responsibilities
Main responsibilities
The post holder will provide administrative support to the injection service within the Ophthalmology department. They will be responsible for processing referrals into the service, maintaining waitlist lists, patient databases and co-ordinating communication between MDT members, patients and GPs. This will include highly sensitive and complex medical terminology with a need for confidentiality.
To be responsible for the receipt of consultant/medical staff, to action where appropriate or escalating any necessary items to the attention of the person concerned.
In the absence of the Injection support manager, assist in the rearrangement of clinical activity to accommodate planned and urgent leave, with the ability to prioritise a number of conflicting tasks, taking appropriate action to prevent or solve problems without supervision.
Maintenance of Information
Maintenance of medical records by accurate filing of results, correspondence and other associated documentation and to ensure that all relevant documentation is available to medical staff at the time of consultation with patients.
Maintenance of individual filing systems on behalf of the consultant and their team.
Ensure adequate tracking of medical records both in and out of the department and taking the necessary measures to ensure the security of the information contained within these.
Maintain appropriate databases and ensure the accurate information is contained within these.
In the absence of the Support Manager, assist in the coordination of test results, bringing these to the attention of the consultant and taking any necessary action.
Secretarial Duties
Generating letters for Outpatient and Theatre appointments within the defined parameters to meet National and Local performance targets.
Arrange bookings for language interpreters for the admission of patients and clinics.
Exercise initiative and judgement using acquired skill and knowledge maintaining confidentiality at all times.
Interpret clinical notes and phraseology of a continually changing medical team.
In the absence of the Support Manager, to be the first point of contact for written and telephone enquiries on behalf of the consultant and their team, using judgement to establish the validity and priority of the contact, ensuring that liaison with patients, relatives, other members of the wider MDT and external agencies is given in a professional manner.
To attend regular speciality team meetings as required.
In the absence of the Support Manager, to upkeep both electronic and manual diaries, to include the arrangement of meetings and to produce minutes where required.
Waiting List Coordination Activities
In the absence of the Support Manager, participate in the admission process by adding patients to the waiting list where clinically indicated. Ensuring full maintenance including waiting list comments, action deferral dates and requesting relevant suspensions/removals in line with the Trust Waiting List Policy.
In the absence of the Support Manager, pre-book any required investigations liaising with the necessary departments.
To liaise with various departments involved with any admission, including ward, Pharmacy and medical staff.
Corresponding with patients regarding admission dates and relevant instructions relating to the admission.
In the absence of the Support Manager, generating and distributing admission and operating lists ensuring the appropriate case mix and any required anaesthetic cover.
In the absence of the Support Manager, deal with cancellations to ensure full utilisation of available theatre time and scheduling urgent cases as required at short notice and using judgement to book appropriate cases.
To ensure all booking adhere to National and Trust waiting time targets and adhere to the Trust Waiting List Policy.
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths - grade C or above
Essential
Essential
- Business Administration NVQ Level 3 or equivalent experience in a clerical environment
Desirable
Desirable
- Previous experience / knowledge of speciality and proficient in the use of PAS systems
Essential
Essential
- Proven experience of working in administration, producing accurate documents to a high standard of presentation
Person Specification
Essential
Essential
- GCSE or equivalent in English and Maths - grade C or above
Essential
Essential
- Business Administration NVQ Level 3 or equivalent experience in a clerical environment
Desirable
Desirable
- Previous experience / knowledge of speciality and proficient in the use of PAS systems
Essential
Essential
- Proven experience of working in administration, producing accurate documents to a high standard of presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Continuing Healthcare Assessor/Case Manager
Humber and North Yorkshire Integrated Care Board (857) View all jobs
Posted 17 day(s) ago
Reference: 2347445
Job summary
Due to restructure and retirement an opportunity has arisen within the Humber and North Yorkshire Integrated Care Board for Registered nurses (RGN/RMN/RNLD) or Allied Health Professionals, who may be currently fulfilling a clinical or non- clinical role, to consider a change in direction and join the North Yorkshire and York Continuing Healthcare team.
We are looking to recruit dynamic & innovative health professionals to the role of Band 6 CHC Case Manager & Assessor, to work as part of the team, delivering effective assessments, reviews and personalised case management across the geography for persons who may be eligible for NHS funding.
There are 3.1 WTE posts available. Full time & Part time hours will be considered.
The team can offer an upskilling induction programme for those who apply but may not have all the required skills and experience in CHC to begin the role immediately. This will likely take up to 4 months to upskill and support the individuals who are successful to post. The induction period will include undertaking digital training through NHS England, alongside shadowing and support from existing CHC colleagues.
The duties of this community-based post require working from home or base and frequent travel across the week within the geographical footprint of North Yorkshire and York, including Richmondshire & Hambleton, Harrogate & rural, Vale of York and Scarborough and Ryedale.
ICB Bases linked to geography of team. Please speak to Recruiting Manager for details.
Main duties of the job
This role will work with the senior clinical team and Operational Manager to deliver the 'end to end' Continuing Healthcare pathway for adults. This includes eligibility assessment, review, personalised support planning and ongoing case management, and participating in the team duty role. As a member of the team, you will be working with a group of highly skilled people knowledgeable and passionate about the ICB achieving its statutory duties as set out in the national NHS Continuing Healthcare framework.
As a Case Manager and Assessor, you will also contribute to the ICB's essential operational objectives and duties, which includes the achieving of key national performance indicators the delivery of good quality service and care, engage in meaningful supervision, and help to build and shape the development of new guidance for the delivery of CHC across the combined footprint of the Humber and North Yorkshire ICB. You will work with families, our local authority partners and the wider MDT.
This post is a highly rewarding role, supporting some of the most vulnerable adults in the locality to achieve positive change and improved quality of life. Providing equal interest and challenge, with plenty of opportunities for growth and development working alongside others with a shared goal of providing the right care for those in our community who are challenged by complex health needs.
About us
NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
D9857-26-0009
Job locations
Nhs Humber & North Yorkshire I C B
1 Grimbald Crag Court
KNARESBOROUGH
North Yorkshire
HG5 8QB
United Kingdom
Job description
Job responsibilities
The postholder will provide comprehensive clinical advice, assessment and case management to NHS Continuing Health Care and NHS Funded Nursing Care functions with for adults who have complex health care needs, this includes all categories of needs e.g. physical, end of life, Mental Health and Learning Disability needs.
The postholder will follow the process set out by the NHS National Framework for CHC & FNC to provide comprehensive assessment, case management, review and follow up on all CHC & FNC functions for the CHC Team. In addition, they will provide support and advice to other workers, MDTs, carers and patients as required in implementing the National Framework for CHC &FNC, contributing to the ongoing training of other colleagues as necessary.
The post holder will procure safe and appropriate care packages based on individual needs and support the Local Authority with jointly funded packages of care.
The postholder will be required to undertake complex assessments to identify eligibility for Continuing Health Care and Funded Nursing Care by completing the National Decision Support Tool, to gather evidence to support complex clinical judgements, including the knowledge and advice of other professionals and individuals views.
In addition, the postholder will assist with complaints, the appeals process, and retrospective cases from a clinical viewpoint.
The postholder will ensure risks are observed and actioned and are aware of the local governance arrangements and work within this when carrying out duties on behalf of the CHC team.
The postholder will be expected to keep accurate, high-quality documentation, ensuring information flow to the business and admin team is up to date in order that they can manage data and process payments.
The postholder will provide and receive highly complex clinical and social information relating to patients and explain this to MDT meetings, team meetings, other agencies patients and carers where there may be barriers to understanding and resistance to messages being accepted-i.e. if care cannot be recommended or funded.
The postholder will manage difficult relationships from other parties which arise out of case management, reporting difficulties and seeking support to manage as required. They will work flexibly within a team and communicate well with other colleagues, ensuring all records are comprehensive and that colleagues are briefed on potential issues, which may arise during any planned absence.
Ensure any safeguarding or examples of poor-quality care are appropriately responded to reported and followed through, working closely with the safeguarding team / quality and contracting teams.
Job description
Job responsibilities
The postholder will provide comprehensive clinical advice, assessment and case management to NHS Continuing Health Care and NHS Funded Nursing Care functions with for adults who have complex health care needs, this includes all categories of needs e.g. physical, end of life, Mental Health and Learning Disability needs.
The postholder will follow the process set out by the NHS National Framework for CHC & FNC to provide comprehensive assessment, case management, review and follow up on all CHC & FNC functions for the CHC Team. In addition, they will provide support and advice to other workers, MDTs, carers and patients as required in implementing the National Framework for CHC &FNC, contributing to the ongoing training of other colleagues as necessary.
The post holder will procure safe and appropriate care packages based on individual needs and support the Local Authority with jointly funded packages of care.
The postholder will be required to undertake complex assessments to identify eligibility for Continuing Health Care and Funded Nursing Care by completing the National Decision Support Tool, to gather evidence to support complex clinical judgements, including the knowledge and advice of other professionals and individuals views.
In addition, the postholder will assist with complaints, the appeals process, and retrospective cases from a clinical viewpoint.
The postholder will ensure risks are observed and actioned and are aware of the local governance arrangements and work within this when carrying out duties on behalf of the CHC team.
The postholder will be expected to keep accurate, high-quality documentation, ensuring information flow to the business and admin team is up to date in order that they can manage data and process payments.
The postholder will provide and receive highly complex clinical and social information relating to patients and explain this to MDT meetings, team meetings, other agencies patients and carers where there may be barriers to understanding and resistance to messages being accepted-i.e. if care cannot be recommended or funded.
The postholder will manage difficult relationships from other parties which arise out of case management, reporting difficulties and seeking support to manage as required. They will work flexibly within a team and communicate well with other colleagues, ensuring all records are comprehensive and that colleagues are briefed on potential issues, which may arise during any planned absence.
Ensure any safeguarding or examples of poor-quality care are appropriately responded to reported and followed through, working closely with the safeguarding team / quality and contracting teams.
Person Specification
Experience
Essential
- Be able to demonstrable broad post-registration experience.
- Experienced in team working and working autonomously.
- Demonstrate evidence of multi-disciplinary/multi agency working
- Previous experience in undertaking comprehensive, evidence-based assessments
Desirable
- Working with the care home sector
- Working with a wide range of agencies or care groups.
- Working with the Independent Sector health and social care providers.
Skills and Attributes
Essential
- Excellent interpersonal and communication skills/negotiation skills and ability to convey sensitive issues.
- Ability to deal with distressed and often upset individuals in a professional manner at all times.
- Able to assist in managing oneself and work schedule in the most effective way.
- Demonstrate skill in working with users and carers from a variety of backgrounds.
- The duties of this post require travelling throughout the county on a daily basis, therefore the post holder must be independently mobile/car driver.
- Flexible approach.
- To be calm, professional and reassuring at all times when dealing with other agencies and the public.
- Ability to engage and work effectively with relevant agencies and multi-disciplinary professionals at all levels.
- Have a clinical knowledge of a wide range of chronic conditions, illness and disability or the ability to learn this.
- Ability to produce any written documentation to a high standard within set timescales
- Able to write coherent and comprehensive assessments and be able to present them in public arenas.
Desirable
- Skills in quality/audit systems.
- IT skills.
- Ability to network and have a knowledge of services.
- Ability to sign post and provide advice on access to generic health and social services.
- Able to demonstrate an ability to work with families and other agencies to procure care packages and has ongoing responsibility for this.
Qualifications
Essential
- Registered Nurse - RGN/RMN/RNLD or Allied Health Professional
- Evidence of post qualification ongoing professional development.
- Diploma Level Specialist Knowledge required through training/ experience.
- Knowledge of continuous developments in the NHS and social care.
- Ability to understand the Continuing Care and Funded Nursing Care criteria and the ability to apply this to everyday practice.
- Ability to update knowledge of various acts and statutory guidance such as the Mental Health Act, Mental Capacity Act, Valuing People, Safeguarding etc
- Knowledge of risk management and clinical governance.
Desirable
- Previous continuing healthcare experience.
- Completion of Continuing Health Care e-learning for healthcare (e-lfh) modules validated by NHS England.
- Relevant post qualification study which represents ongoing professional development.
- Good-working knowledge of local policies that apply to nursing, health, and social care.
- Knowledge of safeguarding and other policies that affect vulnerable people
Person Specification
Experience
Essential
- Be able to demonstrable broad post-registration experience.
- Experienced in team working and working autonomously.
- Demonstrate evidence of multi-disciplinary/multi agency working
- Previous experience in undertaking comprehensive, evidence-based assessments
Desirable
- Working with the care home sector
- Working with a wide range of agencies or care groups.
- Working with the Independent Sector health and social care providers.
Skills and Attributes
Essential
- Excellent interpersonal and communication skills/negotiation skills and ability to convey sensitive issues.
- Ability to deal with distressed and often upset individuals in a professional manner at all times.
- Able to assist in managing oneself and work schedule in the most effective way.
- Demonstrate skill in working with users and carers from a variety of backgrounds.
- The duties of this post require travelling throughout the county on a daily basis, therefore the post holder must be independently mobile/car driver.
- Flexible approach.
- To be calm, professional and reassuring at all times when dealing with other agencies and the public.
- Ability to engage and work effectively with relevant agencies and multi-disciplinary professionals at all levels.
- Have a clinical knowledge of a wide range of chronic conditions, illness and disability or the ability to learn this.
- Ability to produce any written documentation to a high standard within set timescales
- Able to write coherent and comprehensive assessments and be able to present them in public arenas.
Desirable
- Skills in quality/audit systems.
- IT skills.
- Ability to network and have a knowledge of services.
- Ability to sign post and provide advice on access to generic health and social services.
- Able to demonstrate an ability to work with families and other agencies to procure care packages and has ongoing responsibility for this.
Qualifications
Essential
- Registered Nurse - RGN/RMN/RNLD or Allied Health Professional
- Evidence of post qualification ongoing professional development.
- Diploma Level Specialist Knowledge required through training/ experience.
- Knowledge of continuous developments in the NHS and social care.
- Ability to understand the Continuing Care and Funded Nursing Care criteria and the ability to apply this to everyday practice.
- Ability to update knowledge of various acts and statutory guidance such as the Mental Health Act, Mental Capacity Act, Valuing People, Safeguarding etc
- Knowledge of risk management and clinical governance.
Desirable
- Previous continuing healthcare experience.
- Completion of Continuing Health Care e-learning for healthcare (e-lfh) modules validated by NHS England.
- Relevant post qualification study which represents ongoing professional development.
- Good-working knowledge of local policies that apply to nursing, health, and social care.
- Knowledge of safeguarding and other policies that affect vulnerable people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Humber and North Yorkshire Integrated Care Board (857)
Address
Nhs Humber & North Yorkshire I C B
1 Grimbald Crag Court
KNARESBOROUGH
North Yorkshire
HG5 8QB
United Kingdom
Employer's website
https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Humber and North Yorkshire Integrated Care Board (857)
Address
Nhs Humber & North Yorkshire I C B
1 Grimbald Crag Court
KNARESBOROUGH
North Yorkshire
HG5 8QB
United Kingdom
Employer's website
https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
***ADMIN ASSISTANTS BAND 2 AND 3 - RECRUITMENT CAMPAIGN***
Rotherham Doncaster and South Humber NHSFT View all jobs
Posted 17 day(s) ago
Reference: 2347439
Job summary
Are you an organised, motivated and approachable individual looking for an opportunity to develop your career within the NHS?
Rotherham, Doncaster and South Humber NHS Foundation Trust has a range ofadministrative opportunities available across our services and sites in Rotherham, Doncaster and North Lincolnshire. We are looking for enthusiastic individuals who can provide high-quality administrative support and contribute to the effective delivery of our services.
Our administration roles are varied and may include opportunities within clinical services, corporate teams, community services, mental health services and other areas across the Trust. The exact duties, hours, shift pattern and environment will vary depending on the vacancy.
We welcome applications from experienced administrators as well as individuals looking to begin or develop their career within the NHS. Eligible roles will be offered as an apprenticeship opportunity.
You will have the opportunity to state your vacancy preference on your application and at interview. If you are appointable at interview but are not successful, you will be given the option to be added to our recruitment pipeline for any future vacancies that arise.
KEY DATES:
Closing Date: 27 September 2026
Shortlisting: 28 - 30 September 2026
Interviews: 5 - 7 October 2026
Main duties of the job
Depending on the position, your responsibilities may include:
- Providing efficient and professional administrative support to teams and services.
- Managing correspondence, records, databases and other information accurately.
- Arranging meetings, appointments and maintaining diaries where required.
- Communicating effectively with colleagues, patients, service users and external organisations in a professional and helpful manner.
- Processing information and completing administrative tasks within agreed timescales.
- Supporting clinical or operational teams with the smooth running of day-to-day services.
- Maintaining confidentiality and working in accordance with NHS policies and procedures.
- Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
- Provide line management within a nominated area including completing supervision and PDRs.
We are looking for people who are organised, reliable and able to prioritise their workload effectively. Good communication and IT skills, attention to detail and the ability to work both independently and as part of a team are important.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,299.62 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working, Home or remote working
Reference number
376-CR-ADMIN-01
Job locations
VARIOUS
VARIOUS SITES ACROSS RDASH FOOTPRINT
ROTHERHAM, DONCASTER, NORTH LINCS
DN4 8QN
United Kingdom
Job description
Job responsibilities
Please view the attached job descriptions and person specification to view the full details about some of our roles.
Should you choose to apply, please ensure you are demonstrating how you meet the competencies highlighted in the question section of your application and provided detailed examples.
We reserve the right to close the post early if a high number of applications are received.
Job description Job responsibilities Please view the attached job descriptions and person specification to view the full details about some of our roles. Should you choose to apply, please ensure you are demonstrating how you meet the competencies highlighted in the question section of your application and provided detailed examples. We reserve the right to close the post early if a high number of applications are received.
Person Specification
General
Essential
- Can you please confirm you will demonstrate how you meet the competencies highlighted in this section of your application and provide detailed examples?
- Please state your locality preference - Doncaster, Rotherham, North Lincolnshire (you can select more than one if applicable)
- Please state your admin role preferences i.e. ward based, corporate services, community services, reception
Artificial Intelligence
Essential
- Please confirm if you have used artificial intelligence to complete this application. If you choose to use AI or other tools to assist in writing your application, it is essential to personalise this information. Relying solely on AI to write your application can negatively impact your chances of success and may result in your application being rejected.
Qualifications
Essential
- English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- NVQ level 2 or equivalent in a related subject
- NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship
Experience
Essential
- IT skills in Microsoft Office Packages
- Working in a busy office environment
- Office procedures i.e. filing, photocopying, message taking
Desirable
- Supervising colleagues
- Utilising online patient records systems
Knowledge
Essential
- Understand importance of maintaining confidentiality and security of information
Skills
Essential
- Good interpersonal skills
- Ability to communicate effectively both verbally and in writing
- Awareness and understanding of the requirement for discretion and confidentiality
Person Specification General Essential Can you please confirm you will demonstrate how you meet the competencies highlighted in this section of your application and provide detailed examples? Please state your locality preference - Doncaster, Rotherham, North Lincolnshire (you can select more than one if applicable) Please state your admin role preferences i.e. ward based, corporate services, community services, reception Artificial Intelligence Essential Please confirm if you have used artificial intelligence to complete this application. If you choose to use AI or other tools to assist in writing your application, it is essential to personalise this information. Relying solely on AI to write your application can negatively impact your chances of success and may result in your application being rejected. Qualifications Essential English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2) NVQ level 2 or equivalent in a related subject NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship Experience Essential IT skills in Microsoft Office Packages Working in a busy office environment Office procedures i.e. filing, photocopying, message taking Desirable Supervising colleagues Utilising online patient records systems Knowledge Essential Understand importance of maintaining confidentiality and security of information Skills Essential Good interpersonal skills Ability to communicate effectively both verbally and in writing Awareness and understanding of the requirement for discretion and confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
VARIOUS
VARIOUS SITES ACROSS RDASH FOOTPRINT
ROTHERHAM, DONCASTER, NORTH LINCS
DN4 8QN
United Kingdom
Employer's website
https://www.rdash.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
VARIOUS
VARIOUS SITES ACROSS RDASH FOOTPRINT
ROTHERHAM, DONCASTER, NORTH LINCS
DN4 8QN
United Kingdom
Employer's website
https://www.rdash.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
General Medical Administrator
Ashfields Primary Care Centre View all jobs
Posted 17 day(s) ago
Reference: 2347437
Job summary
We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. This roles working hours are in our Reception Team.
The role is inclusive of Saturday working hours and requires applicants to work on a Saturday.
Main duties of the job
You will support the larger administrative team in delivering excellent care to over 28000 patients. The General Medical Administrator roles will cover the Reception Team.
Within the Reception team your main duties will include covering the phones in our phone room to book appointments and assist with patient queries, covering the front desks to check patients in and deal with any over the desk correspondence and complete any other administrative tasks that are required within the reception team. Our receptionists are required to be fast thinking to answer multiple different incoming queries, patient and be a great team player.
About us
Ashfields is a large GP Practice based in Sandbach looking after around 28500 patients. We have a cohesive Clinical and Administrative team to be able to provide a versatile and accessible service for all.
We are a progressive teaching practice and are highly involved in our local Primary Care Network. We encourage training and development, we strive to provide excellent patient care, and are happy to achieve high patient satisfaction scores.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£12.89 to £14.01 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2297-26-0021
Job locations
Middlewich Road
Sandbach
Cheshire
CW11 1EQ
United Kingdom
Job description
Job responsibilities
The following are core responsibilities of a General Medical Administrator covering the Reception, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.
Clinical Liaison:
- Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs.
-Act as a point of contact for external providers and respond to administrative queries efficiently.
Administrative Duties:
- Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses.
- Maintain patient records and update clinical systems with relevant information.
Confidentiality & Compliance:
- Handle all information with the highest level of confidentiality and professionalism.
-Ensure compliance with data protection, clinical governance, and organisational policies.
Reception Duties:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Action incoming emails when necessary
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Carry out system searches as requested
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action.
- Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
- Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines.
Job description
Job responsibilities
The following are core responsibilities of a General Medical Administrator covering the Reception, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.
Clinical Liaison:
- Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs.
-Act as a point of contact for external providers and respond to administrative queries efficiently.
Administrative Duties:
- Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses.
- Maintain patient records and update clinical systems with relevant information.
Confidentiality & Compliance:
- Handle all information with the highest level of confidentiality and professionalism.
-Ensure compliance with data protection, clinical governance, and organisational policies.
Reception Duties:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Action incoming emails when necessary
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Carry out system searches as requested
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action.
- Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
- Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines.
Person Specification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
Desirable
- Experience of working within a healthcare setting
Qualifications
Essential
- Educated to GCSE level or Equivalent
- GCSE Mathematics and English grade C or above (or equivalent)
Desirable
- AMSPAR Receptionists Qualification
Skills
Essential
- Excellent communication skills both written and oral
- Strong IT skills - you must be confident in using word, outlook and excel and be able to learn new software
- Ability to work as part of a team and autonomously
- Ability to follow policy and procedure
- Problem solving and is able to use initiative
Desirable
- EMIS web awareness
Person Specification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
Desirable
- Experience of working within a healthcare setting
Qualifications
Essential
- Educated to GCSE level or Equivalent
- GCSE Mathematics and English grade C or above (or equivalent)
Desirable
- AMSPAR Receptionists Qualification
Skills
Essential
- Excellent communication skills both written and oral
- Strong IT skills - you must be confident in using word, outlook and excel and be able to learn new software
- Ability to work as part of a team and autonomously
- Ability to follow policy and procedure
- Problem solving and is able to use initiative
Desirable
- EMIS web awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashfields Primary Care Centre
Address
Middlewich Road
Sandbach
Cheshire
CW11 1EQ
United Kingdom
Employer's website
https://www.sandbachgps.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Ashfields Primary Care Centre
Address
Middlewich Road
Sandbach
Cheshire
CW11 1EQ
United Kingdom
Employer's website
https://www.sandbachgps.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Bank Security Officer - Band 2
Mid and South Essex NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347426
Job summary
The Security / Parking Team provide a comprehensive car park and security service to the Hospital and Satellite sites in all weather and conditions.
You will have a great deal of contact with staff, visitors and members of the public, directing drivers to car parking spaces, clearing entrances for fire calls, responding to all security issues, answering general enquiries and enforcing the Trust Car Parking Policy.
A multi task approach is essential to greet, assist and direct patients, visitors and public in a courteous and professional manner. Some responsibilities will include 1:1's with level 4 patients who might be at risk or who have the potential to be violent.
In this front line service the post holder will need to be polite, helpful, tactful but firm and remain calm under pressure.
Main duties of the job
1. To carry out regular and ad-hoc patrols both internally and externally. Patrol all car parks regularly within the Hospital grounds ensuring that the Trust Car Parking Policy is applied.
2. To work effectively as a lone officer and or as a member of a team of officers.
3. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.
4. To take actions in accordance with Trust policies and procedures to protect the wellbeing of all persons on site and protect property and premises.
5. Prevent crime and loss.
6. To respond to all security and car park alerts or calls for assistance received by radio, pager, or through sound of intruder alarms.
7. To keep the Department Manager and callers informed where there will be delays in response to non-urgent calls for assistance.
8. To deal with emergencies outside normal hours by liaising with Site Coordinator and On-Call Facilities Manager as appropriate.
9. To greet, assist and direct patients, relatives and staff in a courteous, helpful and professional manner at all times.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest Trust in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon, and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing, and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£12.14 an hour Per Hour
Contract
Bank
Working pattern
Flexible working
Reference number
Bank Security - Band 2
Job locations
MSE Southend
Prittlewell Chase
Southend
SS0 0RY
United Kingdom
Job description
Job responsibilities
1. To carry out regular and ad-hoc patrols both internally and externally. Patrol all car parks regularly within the Hospital grounds ensuring that the Trust Car Parking Policy is applied.
2. To work effectively as a lone officer and or as a member of a team of officers.
3. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.
4. To take actions in accordance with Trust policies and procedures to protect the wellbeing of all persons on site and protect property and premises.
5. Prevent crime and loss.
6. To respond to all security and car park alerts or calls for assistance received by radio, pager, or through sound of intruder alarms.
7. To keep the Department Manager and callers informed where there will be delays in response to non-urgent calls for assistance.
8. To deal with emergencies outside normal hours by liaising with Site Coordinator and On-Call Facilities Manager as appropriate.
9. To greet, assist and direct patients, relatives and staff in a courteous, helpful and professional manner at all times.
10. To assist and direct drivers to car parking spaces within the Hospital site.
11. To promote the Trust Policies.
12. To issue infringement notices to staff, patients and public who contravene the Car Parking Policy or where vehicles are causing an obstruction or are blocking emergency access routes.
13. To ensure that all barriers within the site are in good and safe working order, reporting faults to the department Supervisor/Manager.
14. To check that pay and display machines are functioning correctly including re-stocking tickets and reporting faults to the Supervisor/ Manager.
15. To assist with the emptying of cash from machines on a regular basis in accordance with Trust cash handling procedures, assisting with parking fee collection, counting and distribution.
16. To undertake duties in a courteous and helpful manner referring verbal complaints and unresolved car park issues to Peers as appropriate.
17. To monitor vehicle security
18. To comply with all Trust Policies and Procedures including Health and Safety and attend training sessions as prescribed or agreed through staff appraisal.
19. To attend any relevant training including Trust mandatory training, training specific to the post and any personal development training.
20. To operate a Security CCTV control room
21. To monitor CCTV cameras when directed and be fully conversant with the CCTV system including playback methods, record keeping, Data Protection issues and all policies and procedures.
22. To undertake operational duties as specified in site emergency policies and procedures, including fire, major incident, bomb threat, baby/child abduction, missing persons.
23. Any other duties that may be required from time to time in the operation of the department service and to have a totally flexible approach to the department duties including shift patterns and locations.
24. To assist with restraining violent persons in accordance with training and procedures, ensuring that an incident report is completed to record actions and witnesses.
25. To maintain a clean, smart appearance, wearing uniform, personal protective clothing and ID badge supplied at all times whilst on duty.
26. To comply with the Non jewellery H&S issues.
27. To complete a daily log, including a record of scheduled/adhoc duties and untoward incidents, writing legibly and record actual facts using correct reporting and record keeping methods.
28. To report and advise all actual or near miss department incidents on the Trust incident report forms.
29. To control Trust keys held centrally, ensuring signatures are obtained for all keys issued and returned, checking log daily for non-return of keys.
30. To have an awareness of investigation and scenes of crime duties e.g. inspect for signs of break in, search for suspects without endangering personal safety.
31. To check the identity of staff and persons in non-public areas not displaying Trust identity badge.
32. To diffuse potential violent/aggressive situations using conflict resolution skills and customer care skills.
33. To undertake audits under the direction of department Manager in order to prevent and deter crimes e.g. opportunist thefts of Trust/personal property.
34. To participate in Trust staff induction/training awareness days.
35. To ensure communication equipment e.g. handheld radios, pagers are used in line with Trust Policy and codes of conduct.
36. To undertake static guarding duties in accordance with Departmental protocols either on a regular basis or adhoc as directed by the department Supervisor & Manager.
37. To escort staff to car parking on request during hours of darkness.
38. To be responsible for locking/unlocking and securing of buildings as specified.
39. To undertake all duties in accordance with all Trust Policies and Procedures with special attention to information security and confidentiality.
40. To adhere to Departmental lone worker policy, including reports to base every hour, either in person or via radio.
41. To ensure safe custody of radios signing them over at the end of each shift.
42. To carry out any reasonable duties as requested by the Security Manager or Facilities on Call Manager/Site Manager out of hours.
43. To keep the operations office clean and tidy To carry out regular and ad-hoc patrols both internally and externally To patrol all car parks regularly within the Hospital ensuring that the Trust Car Parking Policy is applied.
44. To work effectively as a lone officer and or as a member of a team of officers.
45. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.
46. To diffuse potential violent/aggressive situations using conflict resolution skills and customer care skills.
47. To undertake audits under the direction of department Manager in order to prevent and deter crimes e.g. opportunist thefts of Trust/personal property.
48. To be responsible for locking/unlocking and securing of buildings as specified.
49. To undertake all duties in accordance with all Trust Policies and Procedures with special attention to information security and confidentiality.
Job description
Job responsibilities
1. To carry out regular and ad-hoc patrols both internally and externally. Patrol all car parks regularly within the Hospital grounds ensuring that the Trust Car Parking Policy is applied.
2. To work effectively as a lone officer and or as a member of a team of officers.
3. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.
4. To take actions in accordance with Trust policies and procedures to protect the wellbeing of all persons on site and protect property and premises.
5. Prevent crime and loss.
6. To respond to all security and car park alerts or calls for assistance received by radio, pager, or through sound of intruder alarms.
7. To keep the Department Manager and callers informed where there will be delays in response to non-urgent calls for assistance.
8. To deal with emergencies outside normal hours by liaising with Site Coordinator and On-Call Facilities Manager as appropriate.
9. To greet, assist and direct patients, relatives and staff in a courteous, helpful and professional manner at all times.
10. To assist and direct drivers to car parking spaces within the Hospital site.
11. To promote the Trust Policies.
12. To issue infringement notices to staff, patients and public who contravene the Car Parking Policy or where vehicles are causing an obstruction or are blocking emergency access routes.
13. To ensure that all barriers within the site are in good and safe working order, reporting faults to the department Supervisor/Manager.
14. To check that pay and display machines are functioning correctly including re-stocking tickets and reporting faults to the Supervisor/ Manager.
15. To assist with the emptying of cash from machines on a regular basis in accordance with Trust cash handling procedures, assisting with parking fee collection, counting and distribution.
16. To undertake duties in a courteous and helpful manner referring verbal complaints and unresolved car park issues to Peers as appropriate.
17. To monitor vehicle security
18. To comply with all Trust Policies and Procedures including Health and Safety and attend training sessions as prescribed or agreed through staff appraisal.
19. To attend any relevant training including Trust mandatory training, training specific to the post and any personal development training.
20. To operate a Security CCTV control room
21. To monitor CCTV cameras when directed and be fully conversant with the CCTV system including playback methods, record keeping, Data Protection issues and all policies and procedures.
22. To undertake operational duties as specified in site emergency policies and procedures, including fire, major incident, bomb threat, baby/child abduction, missing persons.
23. Any other duties that may be required from time to time in the operation of the department service and to have a totally flexible approach to the department duties including shift patterns and locations.
24. To assist with restraining violent persons in accordance with training and procedures, ensuring that an incident report is completed to record actions and witnesses.
25. To maintain a clean, smart appearance, wearing uniform, personal protective clothing and ID badge supplied at all times whilst on duty.
26. To comply with the Non jewellery H&S issues.
27. To complete a daily log, including a record of scheduled/adhoc duties and untoward incidents, writing legibly and record actual facts using correct reporting and record keeping methods.
28. To report and advise all actual or near miss department incidents on the Trust incident report forms.
29. To control Trust keys held centrally, ensuring signatures are obtained for all keys issued and returned, checking log daily for non-return of keys.
30. To have an awareness of investigation and scenes of crime duties e.g. inspect for signs of break in, search for suspects without endangering personal safety.
31. To check the identity of staff and persons in non-public areas not displaying Trust identity badge.
32. To diffuse potential violent/aggressive situations using conflict resolution skills and customer care skills.
33. To undertake audits under the direction of department Manager in order to prevent and deter crimes e.g. opportunist thefts of Trust/personal property.
34. To participate in Trust staff induction/training awareness days.
35. To ensure communication equipment e.g. handheld radios, pagers are used in line with Trust Policy and codes of conduct.
36. To undertake static guarding duties in accordance with Departmental protocols either on a regular basis or adhoc as directed by the department Supervisor & Manager.
37. To escort staff to car parking on request during hours of darkness.
38. To be responsible for locking/unlocking and securing of buildings as specified.
39. To undertake all duties in accordance with all Trust Policies and Procedures with special attention to information security and confidentiality.
40. To adhere to Departmental lone worker policy, including reports to base every hour, either in person or via radio.
41. To ensure safe custody of radios signing them over at the end of each shift.
42. To carry out any reasonable duties as requested by the Security Manager or Facilities on Call Manager/Site Manager out of hours.
43. To keep the operations office clean and tidy To carry out regular and ad-hoc patrols both internally and externally To patrol all car parks regularly within the Hospital ensuring that the Trust Car Parking Policy is applied.
44. To work effectively as a lone officer and or as a member of a team of officers.
45. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.
46. To diffuse potential violent/aggressive situations using conflict resolution skills and customer care skills.
47. To undertake audits under the direction of department Manager in order to prevent and deter crimes e.g. opportunist thefts of Trust/personal property.
48. To be responsible for locking/unlocking and securing of buildings as specified.
49. To undertake all duties in accordance with all Trust Policies and Procedures with special attention to information security and confidentiality.
Person Specification
Qualifications
Essential
- General knowledge of training in Health & Safety at work legislation
- Restraint techniques
- Understanding of principles of criminal law (PACE)
Desirable
- SIA License and/or CSAS license
- General knowledge of training in Health & Safety at work legislation
Knowledge
Essential
- Previous experience of working on security/car park duties in a complex and varied organisation.
Person Specification
Qualifications
Essential
- General knowledge of training in Health & Safety at work legislation
- Restraint techniques
- Understanding of principles of criminal law (PACE)
Desirable
- SIA License and/or CSAS license
- General knowledge of training in Health & Safety at work legislation
Knowledge
Essential
- Previous experience of working on security/car park duties in a complex and varied organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
MSE Southend
Prittlewell Chase
Southend
SS0 0RY
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
MSE Southend
Prittlewell Chase
Southend
SS0 0RY
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Principal Clinical Pharmacist Mental Health - Division Leads
Hertfordshire Partnership University NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347420
Job summary
We are seeking an experienced and motivated clinical pharmacist to join our pharmacy team as a Division Lead Pharmacist (Band 8a).
Our Division Lead Pharmacists provide senior clinical leadership across the following divisions: Adult Acute and Urgent Care Services; Specialist Services (Children and Young People and Older People); Learning Disabilities and Forensic Services; and Adult Community Services. The current vacancy is within Adult Acute and Urgent Care Division.
The role is suited to a forward-thinking pharmacist keen to influence practice, develop services and progress as a senior clinical leader. Experience in mental health or learning disabilities is desirable but not essential, and applicants with strong transferable clinical and leadership skills are encouraged to apply.
Working closely with the pharmacy management team, senior clinicians and multidisciplinary teams, you will lead the safe, effective and person-centred use of medicines across the Division. You will provide specialist clinical expertise, influence prescribing practice and support delivery of the Trust's Pharmacy and Medicines Optimisation Strategy.
You will join a supportive and progressive pharmacy team with strong links to multidisciplinary colleagues, senior Trust leaders and academic partners, offering opportunities to develop leadership, research and advanced practice aligned with national credentialling frameworks.
Main duties of the job
As a Division Lead Pharmacist, you will provide highly specialist clinical pharmacy expertise in mental health, learning disabilities and forensic services
You will lead and develop pharmacy services across the assigned division, ensuring high-quality, evidence-based and cost-effective medicines use
- Influence prescribing practice and contribute to Trust-wide medicines optimisation strategy and governance
- Use Independent Prescribing skills (where qualified) within agreed scopes and Trust policy
- Support medicines safety through incident review, learning, audit and quality improvement initiatives
- Line manage and develop Band 6/7 pharmacists and other pharmacy staff, fostering a strong learning culture
- Deliver and oversee education and training for pharmacists, technicians and wider healthcare professionals
- Contribute to policy development, formulary management and Trust committees (e.g. Drugs & Therapeutics)
- Work collaboratively across services and systems to support safe and seamless transfer of car
About us
Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
In return, we can offer you:
- leadership and management training opportunities
- 5% on top of basic salary high cost allowance supplement (subject to a minimum and a maximum payment pro rata)
- 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
- One of the UK's best pension schemes
- Free Pilates lessons
- Comprehensive health and wellbeing services
- Special leave for family and personal reasons
- NHS Car Lease Scheme
- Employee Assistance Programme
Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£59,798 to £67,020 a year per annum, pro rata (5% HCAS Included)
Contract
Permanent
Working pattern
Full-time
Reference number
367-CORP-101248-C
Job locations
Kingfisher Court, Kingsley Green, Radlett, Hertfordshire. WD7 9FB
Kingsley Green
Radlett
WD7 9FB
United Kingdom
Job description
Job responsibilities
- To work with the Chief Pharmacist and a team of clinical pharmacists and technicians to provide and support the integrated delivery of pharmaceutical care initiatives to patients with mental and physical health needs and learning disabilities in identified areas of HPFT to ensure safe, appropriate and cost-effective use of medicines.
- To provide highly specialist pharmaceutical advice concerning the care and treatment of service users in Mental Health (including Forensics) and Learning Disabilities Services and to promote safe, effective and evidence-based cost effective use of medicines within the Trust.
- To actively lead the provision and development of pharmaceutical services to a specific division.
- To provide highly specific advice to clinical team members on the management of complex medicines related issues, such as complex drug interactions, medicines use in pregnancy, unlicensed/off-label use of medicines etc.
- To provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathetic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding. This may also involve presenting complex, sensitive or contentious information to a large group of staff, service users or carers.
- To work as part of a multidisciplinary team to provide clinical pharmaceutical support to designated areas in order to maximise benefits and minimise risk to service users. This will include medicines reconciliation, prescription review, medication reviews, identification and management of drug interactions and adverse effects, advice on clinical monitoring, medicines information, advising on supply problems, compliance with legislation, compliance with Trust policies and guidelines and participation in multidisciplinary team meetings where appropriate.
For a more detailed description, please see attached job description and person specification or contact Georgia Michael, [email protected] or Harsha Patel [email protected], 07779 555393
Job description
Job responsibilities
- To work with the Chief Pharmacist and a team of clinical pharmacists and technicians to provide and support the integrated delivery of pharmaceutical care initiatives to patients with mental and physical health needs and learning disabilities in identified areas of HPFT to ensure safe, appropriate and cost-effective use of medicines.
- To provide highly specialist pharmaceutical advice concerning the care and treatment of service users in Mental Health (including Forensics) and Learning Disabilities Services and to promote safe, effective and evidence-based cost effective use of medicines within the Trust.
- To actively lead the provision and development of pharmaceutical services to a specific division.
- To provide highly specific advice to clinical team members on the management of complex medicines related issues, such as complex drug interactions, medicines use in pregnancy, unlicensed/off-label use of medicines etc.
- To provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathetic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding. This may also involve presenting complex, sensitive or contentious information to a large group of staff, service users or carers.
- To work as part of a multidisciplinary team to provide clinical pharmaceutical support to designated areas in order to maximise benefits and minimise risk to service users. This will include medicines reconciliation, prescription review, medication reviews, identification and management of drug interactions and adverse effects, advice on clinical monitoring, medicines information, advising on supply problems, compliance with legislation, compliance with Trust policies and guidelines and participation in multidisciplinary team meetings where appropriate.
For a more detailed description, please see attached job description and person specification or contact Georgia Michael, [email protected] or Harsha Patel [email protected], 07779 555393
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- BPharm / MPharm / BSc Pharmacy
- Registration with the General Pharmaceutical Council (GPhC)
- Postgraduate clinical pharmacy certificate/ diploma or equivalent experience.
- Demonstrates own CPD record/ or documented CPD
Desirable
- Registration with the Royal Pharmaceutical Society (RPS)
- Postgraduate Certificate/diploma in Psychiatric Therapeutics or equivalent experience
- Postgraduate diploma in Advanced Clinical Practice
- Leadership or Management Qualification
- Independent prescribing qualification (or working towards)
- Member of the RPS Education and Standards Committee
- Post-registration Foundation or Core advanced credentialed with RPS
EXPERIENCE
Essential
- Experience of working in a secondary care setting, (demonstrable post qualification hospital pharmacy practice)
- Experience of working in a multidisciplinary team
- Evidence of involvement in clinical pharmacy provision and in operational management
- Writing and reviewing of policies, guidelines, and procedures
- Documented evidence of completed audit work and research practice
- Good, broad clinical knowledge and ability to apply to a ward, community and dispensary setting
- Experience in managing workload
Desirable
- Experience of working as a member of a multidisciplinary team in mental health and learning disabilities
- Evidence of education, training, performance management and development of staff
- Good management skills - including recruitment, supervision, and appraisals
- Experience showing leadership skills or equivalent
- Managing quality and cost effectiveness initiatives
- Experience in incident analysis and investigation
- Awareness of current issues facing the NHS
- Experience of project management
- Experience of carrying out clinical supervision
- Experience of chairing committees
SKILLS / COMMUNICATION
Essential
- Advanced IT skills and comprehensive use of Microsoft office including power point and excel
- An ability to organise and prioritise own workload and that of others
- An ability to lead, inspire and motivate a team
- Engaging, compassionate and caring communication skills when dealing with patients/family/carers on complex/sensitive issues
- Experience of delivering training to staff
- Highly developed physical skills in dispensing, preparing, and checking of medicines involving a high level of accuracy.
- English language competency sufficient to communicate effectively with all staff and deliver education sessions in an appropriate form
- Advanced computer, keyboard and mouse skills
- Good interpersonal skills
- Confident, able to influence and assertive when dealing with other professionals.
- Excellent communication skills, both written and oral
- Team player with leadership skills
- Able to prioritise and meet deadlines
- Demonstrates empathy towards client groups
- Shows initiative and has well-developed problemsolving skills
- Demonstrates attention to detail, accuracy, and numeracy skills
Desirable
- Ability to analyse highly complex information, both clinical, financial, and managerial
KNOWLEDGE
Essential
- Advanced theoretical and technical, clinical and pharmaceutical knowledge relating to the promotion of high quality, effective and cost-efficient use of medicines, including a wide range of work procedures and practices
- An awareness of NHS Plan, and clinical governance priorities
- Good knowledge of all medicines legislation relating to the supply and storage of medicines
ABILITY
Essential
- Able to deal with conflicting demands on workload and frequent interruptions
- Ability to work under pressure
- Able to influence other professionals
- Able to communicate with service users
- Able to impart complex information in a manner understandable to junior staff and students.
ANALYTICAL SKILLS
Essential
- Able to make judgements involving complex facts or situations which require analysis, interpretation, and comparison of a range of options
- Able to critically appraise clinical trial data and research papers.
PHYSICAL EFFORT
Essential
- Moving handling of laptop and other materials
- Sitting and standing for long periods of time in different settings
- Driving across Hertfordshire to different bases/units
- Able to work late duties/ bank holidays/weekends as per rota/take part in annual stock take
MENTAL EFFORT
Essential
- The job will require frequent use of VDU equipment every day and intense concentration in a sometimes-noisy open plan office environment
- The post holder may encounter challenging/hostile service users when visiting the mental health units
- Communication of complex information about medicines regarding individual service users within own organisation and across other organisations for example commissioning organisations, acute trusts, or community pharmacy
VALUES/MOTIVATIONAL/PERSONAL QUALITIES /DIVERSITY
Essential
- Welcoming/Kind/Positive/Respectful/Professional
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- BPharm / MPharm / BSc Pharmacy
- Registration with the General Pharmaceutical Council (GPhC)
- Postgraduate clinical pharmacy certificate/ diploma or equivalent experience.
- Demonstrates own CPD record/ or documented CPD
Desirable
- Registration with the Royal Pharmaceutical Society (RPS)
- Postgraduate Certificate/diploma in Psychiatric Therapeutics or equivalent experience
- Postgraduate diploma in Advanced Clinical Practice
- Leadership or Management Qualification
- Independent prescribing qualification (or working towards)
- Member of the RPS Education and Standards Committee
- Post-registration Foundation or Core advanced credentialed with RPS
EXPERIENCE
Essential
- Experience of working in a secondary care setting, (demonstrable post qualification hospital pharmacy practice)
- Experience of working in a multidisciplinary team
- Evidence of involvement in clinical pharmacy provision and in operational management
- Writing and reviewing of policies, guidelines, and procedures
- Documented evidence of completed audit work and research practice
- Good, broad clinical knowledge and ability to apply to a ward, community and dispensary setting
- Experience in managing workload
Desirable
- Experience of working as a member of a multidisciplinary team in mental health and learning disabilities
- Evidence of education, training, performance management and development of staff
- Good management skills - including recruitment, supervision, and appraisals
- Experience showing leadership skills or equivalent
- Managing quality and cost effectiveness initiatives
- Experience in incident analysis and investigation
- Awareness of current issues facing the NHS
- Experience of project management
- Experience of carrying out clinical supervision
- Experience of chairing committees
SKILLS / COMMUNICATION
Essential
- Advanced IT skills and comprehensive use of Microsoft office including power point and excel
- An ability to organise and prioritise own workload and that of others
- An ability to lead, inspire and motivate a team
- Engaging, compassionate and caring communication skills when dealing with patients/family/carers on complex/sensitive issues
- Experience of delivering training to staff
- Highly developed physical skills in dispensing, preparing, and checking of medicines involving a high level of accuracy.
- English language competency sufficient to communicate effectively with all staff and deliver education sessions in an appropriate form
- Advanced computer, keyboard and mouse skills
- Good interpersonal skills
- Confident, able to influence and assertive when dealing with other professionals.
- Excellent communication skills, both written and oral
- Team player with leadership skills
- Able to prioritise and meet deadlines
- Demonstrates empathy towards client groups
- Shows initiative and has well-developed problemsolving skills
- Demonstrates attention to detail, accuracy, and numeracy skills
Desirable
- Ability to analyse highly complex information, both clinical, financial, and managerial
KNOWLEDGE
Essential
- Advanced theoretical and technical, clinical and pharmaceutical knowledge relating to the promotion of high quality, effective and cost-efficient use of medicines, including a wide range of work procedures and practices
- An awareness of NHS Plan, and clinical governance priorities
- Good knowledge of all medicines legislation relating to the supply and storage of medicines
ABILITY
Essential
- Able to deal with conflicting demands on workload and frequent interruptions
- Ability to work under pressure
- Able to influence other professionals
- Able to communicate with service users
- Able to impart complex information in a manner understandable to junior staff and students.
ANALYTICAL SKILLS
Essential
- Able to make judgements involving complex facts or situations which require analysis, interpretation, and comparison of a range of options
- Able to critically appraise clinical trial data and research papers.
PHYSICAL EFFORT
Essential
- Moving handling of laptop and other materials
- Sitting and standing for long periods of time in different settings
- Driving across Hertfordshire to different bases/units
- Able to work late duties/ bank holidays/weekends as per rota/take part in annual stock take
MENTAL EFFORT
Essential
- The job will require frequent use of VDU equipment every day and intense concentration in a sometimes-noisy open plan office environment
- The post holder may encounter challenging/hostile service users when visiting the mental health units
- Communication of complex information about medicines regarding individual service users within own organisation and across other organisations for example commissioning organisations, acute trusts, or community pharmacy
VALUES/MOTIVATIONAL/PERSONAL QUALITIES /DIVERSITY
Essential
- Welcoming/Kind/Positive/Respectful/Professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Kingfisher Court, Kingsley Green, Radlett, Hertfordshire. WD7 9FB
Kingsley Green
Radlett
WD7 9FB
United Kingdom
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Kingfisher Court, Kingsley Green, Radlett, Hertfordshire. WD7 9FB
Kingsley Green
Radlett
WD7 9FB
United Kingdom
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Advanced Emergency Care Practitioner (AECP)/Paramedic
Oxleas NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347410
Job summary
Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to work with people to build positive and productive lives, whatever their past?
This is an excellent opportunity for a Senior Registered Nurse or Paramedic to join our team of diverse, talented healthcare professionals to deliver care that is not only efficient but deeply centred on the patient.
Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patient's future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.
This position isn't just a job; it's a chance to blend your clinical knowledge, personal skills and a commitment to delivering the highest standards of care in an environment that is as rewarding as it is challenging.
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
Please visit the link below for videos for more information on working in prisons:
Working in offender healthcare
Main duties of the job
As an Advanced Emergency Care Practitioner (AECP) / Paramedic you will deliver high quality care, ensuring standards are consistently high. You will do this by being competent and having the knowledge to deliver comprehensive assessment, planning, implementation and evaluation of care.
You will provide high quality emergency care and minor injury treatment to patients with both primary care and acute care needs in a prison setting by playing an active part in the assessment, planning, implementation and evaluation of the patients care.
You will be responsible for carrying out full and thorough clinical and risk assessment for the people in your care, seeing them holistically, being sensitive to their needs and escalating that risk to senior staff where necessary.
We will expect you to lead person centred care with plans that people are encouraged to be involved with and which you seek feedback on to make sure they are meeting their needs. You will also develop and implement individualised care plans that will deliver high quality care that is evaluated and continually improved.
You will be responsible for carrying out full and thorough physical health assessments and regular monitoring of the people in your care, ensuring that their fundamental care needs are assessed and attended to including nutrition, hydration, comfort and hygiene and producing excellent quality documentation which follows the trust record keeping standards
About us
Oxleas - About Us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We're KindWe're FairWe ListenWe Care
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£41,959 to £50,117 a year PER ANNUM **RECRUITMENT & RETENTION INCENTIVE INCLUDED**
Contract
Permanent
Working pattern
Full-time
Reference number
277-8295936-ELM
Job locations
HMP Elmley
Church Road
Eastchurch, Sheerness
ME12 4DZ
United Kingdom
Job description
Job responsibilities
Clinical
- As an Oxleas AECP / Paramedic you will ensure that care is always delivered in collaboration with the key people involved and will provide support and information to the people in your care and to their carers where appropriate.
- You will be directly involved in handling and administering prescribed medication and controlled drugs and involved in procedures where you are expected to be appropriately trained and competent i.e. suturing and wound care.
- You will monitor physiological observations by undertaking a full assessment using a structured and prioritized approach and the recognition of the acutely ill patient e.g. ABCDE approach, ECG recognition, pathways for CVA and the diagnosis and referral of a range of cardiac conditions.
- You will complete all patient documentation associated with an episode of patient using Systmone clinical record.
- The post holder will exercise a degree of personal and professional autonomy, make complex and critical judgments under the management of the Primary Care Clinical Lead and have decision making skills to satisfy the expectations of the role
Management Responsibilities
- To lead in the implementation of effective and appropriate patient centred care planning tools / Care Programme Approach (CPA) and consistent delivery throughout all the prisons and forensic units within the service.
- To work autonomously across the healthcare settings ensuring all junior staff receive appropriate supervision
- To attend and manage medical emergencies being first point of contact for patient care.
- The post holder will participate in all service reviews as required .
Leadership
- To demonstrate and provide robust clinical leadership to junior staff with a sound understanding of evidence based nursing practice to provide a pro-active approach to ensure quality and outcome driven practice on a day-to-day basis.
- To lead in the professional clinical supervision programme, to ensure all junior staff receive appropriate supervision, training and annual appraisal to ensure that it becomes an integral part of team practice.
- Lead in the identification of all aspects of specific service, training and personal development needs.
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographic ID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be soughtfrom:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Job description Job responsibilities Clinical As an Oxleas AECP / Paramedic you will ensure that care is always delivered in collaboration with the key people involved and will provide support and information to the people in your care and to their carers where appropriate. You will be directly involved in handling and administering prescribed medication and controlled drugs and involved in procedures where you are expected to be appropriately trained and competent i.e. suturing and wound care. You will monitor physiological observations by undertaking a full assessment using a structured and prioritized approach and the recognition of the acutely ill patient e.g. ABCDE approach, ECG recognition, pathways for CVA and the diagnosis and referral of a range of cardiac conditions. You will complete all patient documentation associated with an episode of patient using Systmone clinical record. The post holder will exercise a degree of personal and professional autonomy, make complex and critical judgments under the management of the Primary Care Clinical Lead and have decision making skills to satisfy the expectations of the role Management Responsibilities To lead in the implementation of effective and appropriate patient centred care planning tools / Care Programme Approach (CPA) and consistent delivery throughout all the prisons and forensic units within the service. To work autonomously across the healthcare settings ensuring all junior staff receive appropriate supervision To attend and manage medical emergencies being first point of contact for patient care. The post holder will participate in all service reviews as required . Leadership To demonstrate and provide robust clinical leadership to junior staff with a sound understanding of evidence based nursing practice to provide a pro-active approach to ensure quality and outcome driven practice on a day-to-day basis. To lead in the professional clinical supervision programme, to ensure all junior staff receive appropriate supervision, training and annual appraisal to ensure that it becomes an integral part of team practice. Lead in the identification of all aspects of specific service, training and personal development needs. IMPORTANT INFORMATION, PLEASE READ: All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team. You will need to provide: Proof of right to work documentation Proof of ID, needs to include 1 photographic ID Proof of address documentation Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. Address History: 5 years address history will be needed. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously. Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited. In order to assist you in obtaining a Police Certificate, guidance can be soughtfrom:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Person Specification
Education/Qualifications
Essential
- A good general education, with evidence of formal qualifications at GCSE/A level or above.
- The post holder should hold a recognised higher education qualification for example Bachelor's Degree in Nursing / Paramedic Science, Paramedic Studies or Paramedic Practice or have the BTECH Level 4 Paramedic qualification.
- Registered as a Nurse with NMC or Paramedic with the Health & Care Professions Council (HCPC) and have current registration. Professional registration is the sole responsibility of the Nurse / paramedic, and failure to remain on the register may lead to suspension from duty.
- Evidence of undertaking regular update training and continuous personal/professional development in accordance with NMC / HCPC regulations.
- A commitment to personal and professional development is essential and membership of the College of Paramedics (or an appropriate professional body) is desirable.
- First Resources on Scene Course (or willing to undertake within 12 months of appointment)
Experience/Skills
Essential
- In-depth knowledge of Emergency nurse / paramedic-led care and the treatments/ interventions and their application in a prison environment.
- Understanding and or experience secure environments and/or acute settings.
- Effective written and verbal communication skills
Abilities/Knowledge
Essential
- Emotionally resilient and be able to deal with trauma injuries
- Understanding of clinical audit and governance
- Current knowledge of local and national policies informing Critical Care
Person Specification Education/Qualifications Essential A good general education, with evidence of formal qualifications at GCSE/A level or above. The post holder should hold a recognised higher education qualification for example Bachelor's Degree in Nursing / Paramedic Science, Paramedic Studies or Paramedic Practice or have the BTECH Level 4 Paramedic qualification. Registered as a Nurse with NMC or Paramedic with the Health & Care Professions Council (HCPC) and have current registration. Professional registration is the sole responsibility of the Nurse / paramedic, and failure to remain on the register may lead to suspension from duty. Evidence of undertaking regular update training and continuous personal/professional development in accordance with NMC / HCPC regulations. A commitment to personal and professional development is essential and membership of the College of Paramedics (or an appropriate professional body) is desirable. First Resources on Scene Course (or willing to undertake within 12 months of appointment) Experience/Skills Essential In-depth knowledge of Emergency nurse / paramedic-led care and the treatments/ interventions and their application in a prison environment. Understanding and or experience secure environments and/or acute settings. Effective written and verbal communication skills Abilities/Knowledge Essential Emotionally resilient and be able to deal with trauma injuries Understanding of clinical audit and governance Current knowledge of local and national policies informing Critical Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
HMP Elmley
Church Road
Eastchurch, Sheerness
ME12 4DZ
United Kingdom
Employer's website
http://oxleas.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
HMP Elmley
Church Road
Eastchurch, Sheerness
ME12 4DZ
United Kingdom
Employer's website
http://oxleas.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2347400
Job summary
The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
Main duties of the job
To support the two GP partners, to manage a busy and interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas (monitoring trends in treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse, patient list (practice based commissioning, patient participation and health promotion. This is a GMS Practice).
About us
Hampton Wick Surgery is a supportive GP partner led practice in the London borough of Richmond with Approx. 9000 patients.
We are are teaching and training practice with a cohesive well established team.
Hampton Wick Surgery is easily accesible with both train and bus links just a short walk away. We also offer free staff onsite parking.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£11,000 to £12,000 a session
Contract
Permanent
Working pattern
Part-time
Reference number
A3465-26-0000
Job locations
Tudor House
26 Upper Teddington Road
Hampton Wick
KT1 4DY
United Kingdom
Job description
Job responsibilities
Clinical responsibilities:
In accordance with the practice timetable/Job Plan, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations and emergencies, telephone consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice, referral letters NHS/private, paperwork and correspondence in a timely manner;
Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;
Recording clear and contemporaneous I.T. based consultation notes to agreed standards;
Collecting data for audit purposes;
Compiling and issuing computer-generated acute and repeat prescriptions
Prescribing in accordance with locally agreed or national guidelines.
In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities with the Practice:
Teaching and training of doctors and nurses;
Awareness of and compliance with all relevant practice policies/guidelines, e.g. CQC, prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.
A commitment to life-long learning and audit to ensure evidence-based best practice;
Keep a portfolio;
Contributing to evaluation/audit and clinical standard setting within the organisation;
Contributing to the development of computer-based patient records;
Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.
Meet all tight timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding (e.g. Quarterly Enhanced Services returns, annual QOF audit etc.)
Contribution to the planning and implementation of services:
The post-holder will..
Apply practice policies, standards and guidance;
Discuss with other members of the team how the policies, standards and guidelines will affect own work;
Participate in audit where appropriate.
Work with the Partners and Management Team to achieve standards of quality, performance standards, budgets and targets without compromising levels of patient healthcare.
Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/ CQC/ICB, new legislation etc.)
Job description
Job responsibilities
Clinical responsibilities:
In accordance with the practice timetable/Job Plan, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations and emergencies, telephone consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice, referral letters NHS/private, paperwork and correspondence in a timely manner;
Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;
Recording clear and contemporaneous I.T. based consultation notes to agreed standards;
Collecting data for audit purposes;
Compiling and issuing computer-generated acute and repeat prescriptions
Prescribing in accordance with locally agreed or national guidelines.
In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities with the Practice:
Teaching and training of doctors and nurses;
Awareness of and compliance with all relevant practice policies/guidelines, e.g. CQC, prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.
A commitment to life-long learning and audit to ensure evidence-based best practice;
Keep a portfolio;
Contributing to evaluation/audit and clinical standard setting within the organisation;
Contributing to the development of computer-based patient records;
Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.
Meet all tight timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding (e.g. Quarterly Enhanced Services returns, annual QOF audit etc.)
Contribution to the planning and implementation of services:
The post-holder will..
Apply practice policies, standards and guidance;
Discuss with other members of the team how the policies, standards and guidelines will affect own work;
Participate in audit where appropriate.
Work with the Partners and Management Team to achieve standards of quality, performance standards, budgets and targets without compromising levels of patient healthcare.
Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/ CQC/ICB, new legislation etc.)
Person Specification
Qualifications
Essential
- The post-holder should have an interest and enthusiasm in developing their career in primary health care and general practice, in addition to an interest in continuing professional development. Specifically, the appointee will demonstrate the following qualities:
- A vocationally trained and accredited GP, preferably with MRCGP
- A good knowledge of and interest in general practice and primary care.
- Initiative, creativity and motivation;
- A collegial team spirit and feel comfortable in a strongly multidisciplinary team environment;
- Able to take a consultative approach to their work, appropriately involving relevant people;
- An interest in a particular disease area and the willingness to take a leadership role in it;
- A good working knowledge and interest in national primary care strategies and ideas on how to implement these for the development of the Practice.
- Be able to put the needs of the Practice and Team ahead of individual needs at busy times, periods of increased workloads (QOF assessment, flu campaigns, sickness absences or unplanned leave etc.). Respond in a flexible way to fluctuations in workload.
- The post-holder will be expected to demonstrate the ability to focus on long-term strategic goals rather than short-term issues/ details.
- Essential skills and experience:
- Excellent communication and interpersonal skills;
- Ability to work as part of a multi-disciplinary team;
- Ability to work with limited supervision;
- Understanding of the pressures faced by GPs and healthcare teams;
- Willingness to contribute to and participate in a peer support group;
- Current registration with the GMC and appropriate representation with a recognised medical defence organisation;
- Clean DBS check (undertaken less than 6 months before the date of appointment);
- MUST be on the performers list and have necessary indemnity insurance.
- Strong levels of IT proficiency and familiarity with primary care clinical systems (the Practice uses EMIS). Experience in using the Microsoft suite of programmes;
- Proven ability to handle a busy and varied primary care case load;
- Proven ability to offer support within a clinical team and share learning points in Practice meetings;
- Ability to draft cogent, error-free letters and reports in a timely manner;
- A good understanding of GMS contracting requirements and the operation of the Quality Outcomes Framework ;
Desirable
- Experience and interest in a specific disease area.
Person Specification
Qualifications
Essential
- The post-holder should have an interest and enthusiasm in developing their career in primary health care and general practice, in addition to an interest in continuing professional development. Specifically, the appointee will demonstrate the following qualities:
- A vocationally trained and accredited GP, preferably with MRCGP
- A good knowledge of and interest in general practice and primary care.
- Initiative, creativity and motivation;
- A collegial team spirit and feel comfortable in a strongly multidisciplinary team environment;
- Able to take a consultative approach to their work, appropriately involving relevant people;
- An interest in a particular disease area and the willingness to take a leadership role in it;
- A good working knowledge and interest in national primary care strategies and ideas on how to implement these for the development of the Practice.
- Be able to put the needs of the Practice and Team ahead of individual needs at busy times, periods of increased workloads (QOF assessment, flu campaigns, sickness absences or unplanned leave etc.). Respond in a flexible way to fluctuations in workload.
- The post-holder will be expected to demonstrate the ability to focus on long-term strategic goals rather than short-term issues/ details.
- Essential skills and experience:
- Excellent communication and interpersonal skills;
- Ability to work as part of a multi-disciplinary team;
- Ability to work with limited supervision;
- Understanding of the pressures faced by GPs and healthcare teams;
- Willingness to contribute to and participate in a peer support group;
- Current registration with the GMC and appropriate representation with a recognised medical defence organisation;
- Clean DBS check (undertaken less than 6 months before the date of appointment);
- MUST be on the performers list and have necessary indemnity insurance.
- Strong levels of IT proficiency and familiarity with primary care clinical systems (the Practice uses EMIS). Experience in using the Microsoft suite of programmes;
- Proven ability to handle a busy and varied primary care case load;
- Proven ability to offer support within a clinical team and share learning points in Practice meetings;
- Ability to draft cogent, error-free letters and reports in a timely manner;
- A good understanding of GMS contracting requirements and the operation of the Quality Outcomes Framework ;
Desirable
- Experience and interest in a specific disease area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hampton Wick Surgery
Address
Tudor House
26 Upper Teddington Road
Hampton Wick
KT1 4DY
United Kingdom
Employer's website
Employer details
Employer name
Hampton Wick Surgery
Address
Tudor House
26 Upper Teddington Road
Hampton Wick
KT1 4DY
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Support Secretary
Betsi Cadwaladr University Health Board View all jobs
Posted 17 day(s) ago
Reference: 2347372
Job summary
The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
Working as part of a team the post holder will be required to provide an efficient and effective secretarial service to the team, supporting the delivery of a high quality service to patients and staff.
Applicants must be extremely flexible to meet the needs of the service, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills.
Sufficient medical secretarial experience and knowledge of the Patient Administration System (WPAS) is essential.
Main duties of the job
The main duties of role will involve typing/formatting clinic letters and reports from dictated materials, promptly and efficiently, ensuring accuracy.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC466-0926
Job locations
Glan Clwyd Hospital
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
It is essential that candidates have advanced keyboard skills and audio typing/word processing qualifications, with a working knowledge of Microsoft Office packages. Candidates should also have a good standard of education, excellent communication skills and a knowledge of medical terminology.
The post holder will also be required to be part of the wider admin team and assist with the general administrative support to the service as required.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
It is essential that candidates have advanced keyboard skills and audio typing/word processing qualifications, with a working knowledge of Microsoft Office packages. Candidates should also have a good standard of education, excellent communication skills and a knowledge of medical terminology.
The post holder will also be required to be part of the wider admin team and assist with the general administrative support to the service as required.
Person Specification
Experience
Essential
- Knowledge of a range of administrative processes
- Experience of working in a busy office
Desirable
- Experience of working within the NHS
Skills
Essential
- Communicate professionally and effectively with staff at all levels, verbally and in writing
- Able to use Microsoft Office
- Experienced in planning organising and prioritise own workload
- Flexible and adaptable to changing service demands
Desirable
- Minute-taking skills
Knowledge
Essential
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable
- Knowledge of NHS organisations
- Medical terminology
Qualifications
Essential
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word.
- T related qualification CLAIT plus /ECDL or equivalent
Desirable
- NVQ Customer Service L3
Person Specification
Experience
Essential
- Knowledge of a range of administrative processes
- Experience of working in a busy office
Desirable
- Experience of working within the NHS
Skills
Essential
- Communicate professionally and effectively with staff at all levels, verbally and in writing
- Able to use Microsoft Office
- Experienced in planning organising and prioritise own workload
- Flexible and adaptable to changing service demands
Desirable
- Minute-taking skills
Knowledge
Essential
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable
- Knowledge of NHS organisations
- Medical terminology
Qualifications
Essential
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word.
- T related qualification CLAIT plus /ECDL or equivalent
Desirable
- NVQ Customer Service L3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Glan Clwyd Hospital
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Glan Clwyd Hospital
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Administrator
New Otley Road Medical Practice - Hillside Bridge View all jobs
Posted 17 day(s) ago
Reference: 2347355
Job summary
We are recruiting for two experienced GP Receptionist/Administrator to compliment our existing team. The clinical system the practice uses is systmone.
Part time position available 25 hours per week. Our opening hours 08:00-18:30 Monday to Friday.
Main duties of the job
Duties and responsibilities of the role:
General Reception Duties
Management of Appointment Systems
Scanning & Photocopying
GP Pathology Links
Operation of the Telephone System
Start & End of Day Procedures
Repeat Prescriptions
Call & Recall of patients with Long Term Conditions
Excellent communication skills, both written and verbal
Strong organisational and time-management skills
Ability to deal with confidential information and follow set processes.
Good team player
High attention to detail
Reliable, trustworthy, and hardworking.
Other administrative duties considered appropriate to the post.
If you wish to apply, please attach CV with covering letter including 2 referees.
About us
New Otley Road Medical Practice is a well-established NHS GP surgery in Bradford West Yorkshire along with the Family Practice . We are a friendly, supportive, training practice that has a record of good performance against local and national requirements, as well as a committed multi-professional team.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Part-time
Reference number
A4884-26-0001
Job locations
4 Butler Street West
Bradford
West Yorkshire
BD3 0BS
United Kingdom
Whetley Medical Centre
The Family Practice
2 Saplin Street
BRADFORD
West Yorkshire
BD8 9DW
United Kingdom
Job description
Job responsibilities
Day-to-day responsibilities include but are not limited to meeting and greeting patients, answering telephone calls dealing with queries from patients any other service providers e.g. hospitals and pharmacies, and other administrative duties associated with patient care.
Job description
Job responsibilities
Day-to-day responsibilities include but are not limited to meeting and greeting patients, answering telephone calls dealing with queries from patients any other service providers e.g. hospitals and pharmacies, and other administrative duties associated with patient care.
Person Specification
Experience
Essential
- * Excellent verbal and written communication skills
- * Excellent IT Skills
- * Good interpersonal and communication skills
- * Ability to work flexibly and do occasional overtime to cover holidays and sickness.
- * Experience of working in customer service or admin
Desirable
- * Experience of working in a GP Practice
- * Systmone Knowledge
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Desirable
- Experience of working in a GP Practice
- Customer service experience
Person Specification
Experience
Essential
- * Excellent verbal and written communication skills
- * Excellent IT Skills
- * Good interpersonal and communication skills
- * Ability to work flexibly and do occasional overtime to cover holidays and sickness.
- * Experience of working in customer service or admin
Desirable
- * Experience of working in a GP Practice
- * Systmone Knowledge
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Desirable
- Experience of working in a GP Practice
- Customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
New Otley Road Medical Practice - Hillside Bridge
Address
4 Butler Street West
Bradford
West Yorkshire
BD3 0BS
United Kingdom
Employer's website
Employer details
Employer name
New Otley Road Medical Practice - Hillside Bridge
Address
4 Butler Street West
Bradford
West Yorkshire
BD3 0BS
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Receptionist - Cefni
Betsi Cadwaladr University Health Board View all jobs
Posted 17 day(s) ago
Reference: 2347351
Job summary
The ability to speak Welsh is essential for this post -minimum level 3.
An exciting opportunity has arisen to work as a receptionist at Cefni Hospital
The purpose of this post is to provide an efficient and comprehensive administration and reception service for the service.
The post holder will work alongside the multi-disciplinary team and support in offering seamless care for the population of North Wales.
The ability to speak Welsh is essential for this role
Main duties of the job
To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional and sensitive manner at all times the post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.
To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical / clinical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
Please note: This vacancy may close early if a high volume of applications is received. We recommend submitting your application as early as possible.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
050-AC470-0926W
Job locations
Cefni Hospital
Llangefni
Anglesey
LL77 7PP
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of education - GCSE Maths and English Grade C or equivalent
- NVQ Level 2 Customer Service / Business Administration, or equivalent knowledge and experience, or willing to work towards
Experience
Essential
- Knowledge of a range of administrative processes
Apptitude and Abilities
Essential
- Ability to prioritise workload
- Excellent communication skills
- Able to function under pressure and meet deadlines
- Good knowledge of IT and Windows applications
Values
Essential
- Approachable and Professional in dealing with people and able to deal with difficult / emotional situations
- Ability to work alone or as a member of a team
- Flexible attitude towards duties and responsibilities
Other
Essential
- Friendly and efficient telephone manner
- Smart Personal Presentation
- Able to travel to meet the requirements of the post
- Welsh Speaker level 3 or above
Person Specification
Qualifications
Essential
- Good standard of education - GCSE Maths and English Grade C or equivalent
- NVQ Level 2 Customer Service / Business Administration, or equivalent knowledge and experience, or willing to work towards
Experience
Essential
- Knowledge of a range of administrative processes
Apptitude and Abilities
Essential
- Ability to prioritise workload
- Excellent communication skills
- Able to function under pressure and meet deadlines
- Good knowledge of IT and Windows applications
Values
Essential
- Approachable and Professional in dealing with people and able to deal with difficult / emotional situations
- Ability to work alone or as a member of a team
- Flexible attitude towards duties and responsibilities
Other
Essential
- Friendly and efficient telephone manner
- Smart Personal Presentation
- Able to travel to meet the requirements of the post
- Welsh Speaker level 3 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Cefni Hospital
Llangefni
Anglesey
LL77 7PP
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Cefni Hospital
Llangefni
Anglesey
LL77 7PP
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Specialist Radiographer - Main X-Ray Department
Lancashire Teaching Hospitals NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347342
Job summary
We are looking for a Specialist Radiographer to work in our fantastic Main X-Ray department at Royal Preston Hospital.
You will help provide a 24 hour service in all aspects of plain film imaging. Full flexibility is required as you will be required to work night shifts and weekend shifts as well as day shifts.
The Specialist radiographer is responsible for the planning and allocation of work in the specific area of the department assigned, to ensure the timely delivery of an effective service. The Specialist radiographer is also allocated responsibilities for a wide range of jobs to contribute to an efficient and effective service.
Team work and patient focused care are essential in our busy, friendly department.
Main duties of the job
We are a busy, fast paced department delivering a quality imaging service to inpatients, clinic patients, ED patients and outpatients of Preston and surrounding areas. The directorate is working towards Quality Standards in Imaging Accreditation (QSI2019).
You will monitor and maintain standards of professional practice, supervise more junior staff and deploy staff assuring standards are met. Provide leadership and direction to the team, acting as a role model and patient advocate. You will assess, plan and make informed decisions on the required imaging examinations providing advice and maintaining associated records.
The department boasts 3 Samsung DR rooms within the main department, with additional Samsung DR satellite rooms in areas such as ED, fracture clinic and chest clinic. We have 7 DR Samsung mobile machines and 2 DR Philips mobile machines.
As Royal Preston is the major trauma hospital for the north west, the role also involves regular rotation through night shifts as well as day shifts, with some flexibility expected. During these shifts, the Specialist radiographer coordinates and ensures the smooth running of the department using experience and evidence base to make informed decisions.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
438-PB4809
Job locations
Royal Preston Hospital
Sharoe Green Lane
Preston
PR2 9HT
United Kingdom
Job description
Job responsibilities
Duties to include, but not be limited to:
- Communicates with a wide range of patients, relatives and other healthcare workers to ensure appropriate dissemination of complex information in a form and manner consistent with their level of understanding.
- Communicate effectively and professionally with colleagues in a manner consistent with relevant legislation, policies and procedures
- Actively try to resolve complaints and issues at a local level
- Maintain professional development and ensure training is up to date and promote high standards within the department and Trust.
- Adhere strictly to the Trust and Departmental policies with regard to Health and Safety and deal with related issues.
- Manage daily workload in the allocated area and assist in service improvements.
- Prioritise workload based on knowledge and experience.
- Maintain the highest standard of radiographic practise at all times.
- Promote equality and diversity
- Comply with IRMER and IRR
- Help provide a comprehensive 24/7 service
Job description
Job responsibilities
Duties to include, but not be limited to:
- Communicates with a wide range of patients, relatives and other healthcare workers to ensure appropriate dissemination of complex information in a form and manner consistent with their level of understanding.
- Communicate effectively and professionally with colleagues in a manner consistent with relevant legislation, policies and procedures
- Actively try to resolve complaints and issues at a local level
- Maintain professional development and ensure training is up to date and promote high standards within the department and Trust.
- Adhere strictly to the Trust and Departmental policies with regard to Health and Safety and deal with related issues.
- Manage daily workload in the allocated area and assist in service improvements.
- Prioritise workload based on knowledge and experience.
- Maintain the highest standard of radiographic practise at all times.
- Promote equality and diversity
- Comply with IRMER and IRR
- Help provide a comprehensive 24/7 service
Person Specification
Qualifications and Education
Essential
- BSc/ DCR in Diagnostic Radiography
- HCPC registered
- Evidence of current & Relevant CPD
Desirable
- Experience in leadership roles
- Previous NHS Experience
Knowledge and Experience
Essential
- Minimum 18 Months Post Qualification Experience
- Experience in a wide range of general radiographic procedures
- Involvement with QA and the relevance to practice.
- Use of PACS and other NHS IT systems
- Knowledge of Clinical Governance and the relevance to practice.
- Experience of audit and the relevance to practice.
- Knowledge of relevant policies and procedures and the relevance to practice.
- Knowledge of Relevant Legislation and the relevance to practice.
- NHS coordinator or lead experience on night shifts
Desirable
- Experience as coordinator or lead within x-ray department
- 2 Years Post Qualification Experience
Person Specification
Qualifications and Education
Essential
- BSc/ DCR in Diagnostic Radiography
- HCPC registered
- Evidence of current & Relevant CPD
Desirable
- Experience in leadership roles
- Previous NHS Experience
Knowledge and Experience
Essential
- Minimum 18 Months Post Qualification Experience
- Experience in a wide range of general radiographic procedures
- Involvement with QA and the relevance to practice.
- Use of PACS and other NHS IT systems
- Knowledge of Clinical Governance and the relevance to practice.
- Experience of audit and the relevance to practice.
- Knowledge of relevant policies and procedures and the relevance to practice.
- Knowledge of Relevant Legislation and the relevance to practice.
- NHS coordinator or lead experience on night shifts
Desirable
- Experience as coordinator or lead within x-ray department
- 2 Years Post Qualification Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Royal Preston Hospital
Sharoe Green Lane
Preston
PR2 9HT
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Royal Preston Hospital
Sharoe Green Lane
Preston
PR2 9HT
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Dermatology Outpatient Clinic Coordinator
Bristol NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2347333
Job summary
This is an opportunity for an enthusiastic, flexible and hard working individual to join the Dermatology Outpatients team at Bristol Royal Infirmary UHBW.
The successful applicant will be working within our Outpatients Clinic Coordinator Team.
The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to a patients first appointment within the Dermatology department. They will manage bookings via our referral system, and in charge of referrals when directing a patients pathway.
This post holder will be a key part of the team, focusing on delivering quality patient care.
*Please be aware we may close this advert early due to high volumes of applications - thank you*
Main duties of the job
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
387-M6432-MF-A
Job locations
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Person Specification
Knowledge and Experience
Essential
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2347323
Job summary
Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
We have full-time fixed term position available. Working hours between Monday-Friday 8am-6:30pm.
The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.
Main duties of the job
Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
To use the e-Referral system for referrals to hospitals and other care providers.
To scan and file all correspondence into patients medical records using the docman system.
To triage all clinical correspondence and workflow necessary documents to clinicians.
Code all relevant clinical information into patients medical records.
To make, cancel and amend appointments.
To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
To process all insurance and solicitor reports in a timely manner.
To process copies of medical requests for patients and insurance companies in a timely manner.
To complete all tasks in workflow manager to include deductions, GP2GP etc.
To efficiently deal with tasks from GPs, nurses and other staff.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
About us
Kingsway Practice is run by Hope Citadel Healthcare.
Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.
More information on Hope Citadel Healthcare can be found on our website.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£26,227 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
B0212-26-0040
Job locations
Hollinwood Medical Practice
1 Clive street
Oldham
OL8 3TR
United Kingdom
Job description
Job responsibilities
Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
To use the e-Referral system for referrals to hospitals and other care providers.
To scan and file all correspondence into patients medical records using the docman system.
To triage all clinical correspondence and workflow necessary documents to clinicians.
Code all relevant clinical information into patients medical records.
To make, cancel and amend appointments.
To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
To process all insurance and solicitor reports in a timely manner.
To process copies of medical requests for patients and insurance companies in a timely manner.
To complete all tasks in workflow manager to include deductions, GP2GP etc.
To efficiently deal with tasks from GPs, nurses and other staff.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Job description
Job responsibilities
Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.
To use the e-Referral system for referrals to hospitals and other care providers.
To scan and file all correspondence into patients medical records using the docman system.
To triage all clinical correspondence and workflow necessary documents to clinicians.
Code all relevant clinical information into patients medical records.
To make, cancel and amend appointments.
To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
To process all insurance and solicitor reports in a timely manner.
To process copies of medical requests for patients and insurance companies in a timely manner.
To complete all tasks in workflow manager to include deductions, GP2GP etc.
To efficiently deal with tasks from GPs, nurses and other staff.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Person Specification
Qualifications
Desirable
- Experience with emis
Experience
Essential
- Experience of working within a primary care setting and team.
- Experience of handling patients queries in a calm and professional manner.
Person Specification
Qualifications
Desirable
- Experience with emis
Experience
Essential
- Experience of working within a primary care setting and team.
- Experience of handling patients queries in a calm and professional manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hope Citadel Healthcare CIC
Address
Hollinwood Medical Practice
1 Clive street
Oldham
OL8 3TR
United Kingdom
Employer's website
http://www.hopecitadel.org.uk/ (Opens in a new tab)
Employer details
Employer name
Hope Citadel Healthcare CIC
Address
Hollinwood Medical Practice
1 Clive street
Oldham
OL8 3TR
United Kingdom
Employer's website
http://www.hopecitadel.org.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Named Nurse Children In Care
Whittington Hospital NHS Trust View all jobs
Posted 17 day(s) ago
Reference: 2347322
Job summary
An exciting opportunity has arisen for a Named Nurse for Children in Care to join our Haringey team to support and to deliver a commissioned service which includes meeting statutory roles and responsibilities for children looked after, young people and care leavers from birth to 18 years. This is a trauma informed role working with children who have a lived experience of Adverse Childhood Experience and may be unaccompanied asylum seeking young people, children placed for adoption, or may have Special Educational Needs (SEND) and Educational Health Care Plans in place (EHCP). The children may live with family or connected persons, with foster carers, or in residential home settings in or out of the local area.
The Named Nurse will be responsible to and accountable within the managerial framework of Whittington Health.
The named nurse alongside the Named Doctor, Designated Doctor and Specialty Doctors for looked after children are leaders in Whittington Health to ensure that looked after children's issues are reflected in policies, and service delivery across the provider organisation. They also have a responsibility to support the organization to manage and quality assure health assessments for children placed in and out of area in line with the service specification and Intercollegiate document for Looked after Children: roles and competencies of healthcare staff (December 2025).
Main duties of the job
The Named Nurse will support the the Designated Doctor and Designated Nurse and Named Doctor to be responsible for day to day leadership to the team, supervision, lead on development, implementation, and evaluation of service delivery, ensure that policies and procedures are implemented and ensure statutory health assessments and health care plans meet quality standard in accordance with statutory guidance.
Lead innovation, influence change, and monitor the Children in Care service across the NCL community, to ensure adherence to legislation, policy and key statutory and non-statutory guidance.
Ensure the delivery of a high quality, responsive service to meet the health needs of the Children in Care population. This will be achieved through research-based practice and audit of quality standards. Facilitate the service on a day-to-day basis, through clinical leadership, managerial and operational responsibilities for the Children in Care team.
Provide a high level of operational expertise which aims to improve the health outcomes for Children in Care and care leavers.
Will be required to work closely with the Local / regional agenda and partner agencies. Overall, safeguarding the continuous delivery of high-quality services, identifying gap, and managing risk across the area of service delivery.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Details
Date posted
17 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£63,665 to £70,887 a year Per annum including HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
220-WHT-8280074
Job locations
Tynemouth Road Health Centre
24 Tynemouth Road
Tottenham
N15 4RH
United Kingdom
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Person Specification
Qualifications
Essential
- Registered Nurse/Health Visitor/School Nurse
- First Degree
- SCPHN Qualification
Experience
Essential
- Significantexperienceworkingina relevant community specialist area
- Evidence of Continuing professional development with relevant further qualifications.
- Involvement in planning and delivery of training packages
- Staff/Line management
- Substantial clinical experience of the health needs of children/young people and the health needs of looked after children
- Evidence of expertise in child protection
- Experienceinprovidingclinical supervision to CHILDREN IN CARE health professionals
Desirable
- Educated or working towards Master's level of expert practice
Knowledge & Skills
Essential
- Detailed knowledge of key statutory responsibilities and national policy regarding Children's Services, CHILDREN IN CARE and Safeguarding
- Experience in undertaking/supervising clinical audit and Quality Improvement.
- Substantial knowledge of multi agency and multi professional working
- Excellent interpersonal, oral and written communication skills
- Ability to be able to present information effectively in a format which is easily understood
- Able to work with senior managers and clinicians
- Leadership, negotiation skills and change management skills
- Use of financial expertise to bring about improvements in patient care
- Effective IT skills
- Critical appraisal skills
- Ability to work effectively under pressure and to deal with conflicting demands
- Able to motivate and drive improved performance with colleagues
Other
Essential
- Trustworthy and possessing integrity
- Flexible and adaptable
- Committed and determined
- Employing tact and diplomacy where required.
- Independent and self motivated
Desirable
- Personal credibility and presence
Person Specification
Qualifications
Essential
- Registered Nurse/Health Visitor/School Nurse
- First Degree
- SCPHN Qualification
Experience
Essential
- Significantexperienceworkingina relevant community specialist area
- Evidence of Continuing professional development with relevant further qualifications.
- Involvement in planning and delivery of training packages
- Staff/Line management
- Substantial clinical experience of the health needs of children/young people and the health needs of looked after children
- Evidence of expertise in child protection
- Experienceinprovidingclinical supervision to CHILDREN IN CARE health professionals
Desirable
- Educated or working towards Master's level of expert practice
Knowledge & Skills
Essential
- Detailed knowledge of key statutory responsibilities and national policy regarding Children's Services, CHILDREN IN CARE and Safeguarding
- Experience in undertaking/supervising clinical audit and Quality Improvement.
- Substantial knowledge of multi agency and multi professional working
- Excellent interpersonal, oral and written communication skills
- Ability to be able to present information effectively in a format which is easily understood
- Able to work with senior managers and clinicians
- Leadership, negotiation skills and change management skills
- Use of financial expertise to bring about improvements in patient care
- Effective IT skills
- Critical appraisal skills
- Ability to work effectively under pressure and to deal with conflicting demands
- Able to motivate and drive improved performance with colleagues
Other
Essential
- Trustworthy and possessing integrity
- Flexible and adaptable
- Committed and determined
- Employing tact and diplomacy where required.
- Independent and self motivated
Desirable
- Personal credibility and presence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Tynemouth Road Health Centre
24 Tynemouth Road
Tottenham
N15 4RH
United Kingdom
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Tynemouth Road Health Centre
24 Tynemouth Road
Tottenham
N15 4RH
United Kingdom
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2347284
Job summary
Welcome to FCMS!
Pay: £25,808.00 per annum
Hours: 37 hours per week
Reports to: HR People Manager but works with all the People Managers and People Team
Base: Newfield House; Blackpool but will be required to visit and potentially work from any of the sites we support. This is a role that supports all the business units.
*Please note that our roles are not being considered for sponsorship at this time*
The way we treat and support our people is an immense responsibility. We are keen to hear from candidates who can offer a common-sense, approachable and caring attitude, alongside excellent organisational skills and attention to detail.
You will enjoy helping others, building positive relationships and ensuring that colleagues receive timely and professional support. You will be someone who takes pride in delivering excellent customer service, thrives in a busy environment and can maintain confidentiality whilst handling sensitive matters.
You will be passionate about people, committed to continuous improvement and eager to contribute positively to a team that supports the delivery of exceptional patient care through exceptional colleague experiences.
Main duties of the job
The HR People Coordinator will provide professional, responsive and efficient coordination and administrative support across the People & Wellbeing function.
Working closely with the HR People Managers, the post-holder will act as a first point of contact for many colleague and manager queries, ensuring that people processes are delivered consistently, accurately and in line with organisational policies and employment legislation.
The role will contribute significantly to the employee lifecycle, support workforce wellbeing initiatives and maintain the HR systems, records and processes that underpin an effective People function. The position plays a vital role in ensuring managers and colleagues receive a high-quality service that reflects FCMS values and culture.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£25,808 a year
Contract
Permanent
Working pattern
Full-time
Reference number
U0051-26-0064
Job locations
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Job description
Job responsibilities
Day to Day Duties to include, but not exhaustive:
HR Coordination & Employee Lifecycle
Coordinate and administer all employment lifecycle activities including contractual changes and offboarding.
Prepare contracts of employment, offer letters and related employment documentation.
Maintain accurate employee records, HR systems and personnel files in line with GDPR and data protection requirements.
Ensure HR documentation is stored, maintained and archived appropriately.
Monitor probationary review processes and provide reminders to managers where appropriate.
Employee Relations Support
Act as a first point of contact for routine HR queries from managers and colleagues.
Provide guidance on policies, procedures and employment processes, escalating more complex issues to the HR People Manager.
Support employee relations case management administration including investigations, disciplinary, grievance and absence meetings.
Prepare letters, meeting documentation and outcome paperwork as required.
Maintain confidential records relating to employee relations matters.
Workforce Information, Compliance & Systems
Maintain HR systems and workforce databases ensuring accuracy and data integrity.
Produce regular workforce reports and management information relating to absence, turnover, vacancies and other people metrics.
Support compliance monitoring including Professional Registrations, right-to-work documentation, and other employment requirements.
Assist with internal audits and assurance activities including CQC, Information Governance and workforce compliance requirements.
Support the People Manager with data gathering and analysis to inform workforce planning and decision-making.
Wellbeing, Culture & Engagement
Support delivery of Wellbeing initiatives.
Assist with colleague engagement activities, recognition programmes and wellbeing campaigns.
Promote FCMS values, behaviours and a positive workplace culture across the organisation.
Assist with colleague surveys and feedback initiatives and support subsequent actions.
Payroll & Benefits Administration
Liaise with Payroll to ensure accurate and timely processing of leavers and contractual changes.
Support administration of annual leave records, sickness recording and workforce-related benefits.
Resolve routine payroll and employment administration queries promptly and professionally.
Stakeholder Relationships
Build positive working relationships with colleagues and managers across all services.
Provide a welcoming, approachable and professional People Team presence.
Work collaboratively with internal and external stakeholders to ensure effective communication and coordination of people-related activities.
Continuous Improvement & Development
Identify opportunities to improve administrative processes and service delivery.
Support implementation of new HR processes, systems and projects.
Actively participate in personal development and learning opportunities.
Contribute positively to the continued development and growth of the People & Wellbeing Team.
This Job Description will be periodically reviewed in light of developing work requirements. The successful candidate will be part of updating this to keep the role current and relevant.
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.
Job description Job responsibilities Day to Day Duties to include, but not exhaustive: HR Coordination & Employee Lifecycle Coordinate and administer all employment lifecycle activities including contractual changes and offboarding. Prepare contracts of employment, offer letters and related employment documentation. Maintain accurate employee records, HR systems and personnel files in line with GDPR and data protection requirements. Ensure HR documentation is stored, maintained and archived appropriately. Monitor probationary review processes and provide reminders to managers where appropriate. Employee Relations Support Act as a first point of contact for routine HR queries from managers and colleagues. Provide guidance on policies, procedures and employment processes, escalating more complex issues to the HR People Manager. Support employee relations case management administration including investigations, disciplinary, grievance and absence meetings. Prepare letters, meeting documentation and outcome paperwork as required. Maintain confidential records relating to employee relations matters. Workforce Information, Compliance & Systems Maintain HR systems and workforce databases ensuring accuracy and data integrity. Produce regular workforce reports and management information relating to absence, turnover, vacancies and other people metrics. Support compliance monitoring including Professional Registrations, right-to-work documentation, and other employment requirements. Assist with internal audits and assurance activities including CQC, Information Governance and workforce compliance requirements. Support the People Manager with data gathering and analysis to inform workforce planning and decision-making. Wellbeing, Culture & Engagement Support delivery of Wellbeing initiatives. Assist with colleague engagement activities, recognition programmes and wellbeing campaigns. Promote FCMS values, behaviours and a positive workplace culture across the organisation. Assist with colleague surveys and feedback initiatives and support subsequent actions. Payroll & Benefits Administration Liaise with Payroll to ensure accurate and timely processing of leavers and contractual changes. Support administration of annual leave records, sickness recording and workforce-related benefits. Resolve routine payroll and employment administration queries promptly and professionally. Stakeholder Relationships Build positive working relationships with colleagues and managers across all services. Provide a welcoming, approachable and professional People Team presence. Work collaboratively with internal and external stakeholders to ensure effective communication and coordination of people-related activities. Continuous Improvement & Development Identify opportunities to improve administrative processes and service delivery. Support implementation of new HR processes, systems and projects. Actively participate in personal development and learning opportunities. Contribute positively to the continued development and growth of the People & Wellbeing Team. This Job Description will be periodically reviewed in light of developing work requirements. The successful candidate will be part of updating this to keep the role current and relevant. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.
Person Specification
Experience
Essential
- Understanding of employment law
- Previous HR Experience
Desirable
- Information Governance understanding and awareness
- Min 2 Years demonstratable HR experience
- Experience of working across multiple services.
Skills, Knowledge & Competencies
Essential
- Ability to organise own workload
- Excellent communication skills (verbal and written)
- IT skills
Desirable
- Full UK Driver's License
- Aptitude for SharePoint & Rotamaster systems
Specific Job Requirements
Essential
- Ability to deal with fast moving situations
- Empathy and Compassion
- Calmness under pressure & when supporting sometimes unhappy situations
- Resilience
- Emotional self-awareness
Qualifications
Essential
- 5 GCSEs A* - C including English Language or equivalent experience.
Desirable
- Ideally CIPD L3 +
Other
Essential
- Approachability that presents a fun, lively and warm character
- Self-motivation
- Desire to succeed
- Ambition
- Take responsibility and be accountable for the part you play in any situation
Person Specification Experience Essential Understanding of employment law Previous HR Experience Desirable Information Governance understanding and awareness Min 2 Years demonstratable HR experience Experience of working across multiple services. Skills, Knowledge & Competencies Essential Ability to organise own workload Excellent communication skills (verbal and written) IT skills Desirable Full UK Driver's License Aptitude for SharePoint & Rotamaster systems Specific Job Requirements Essential Ability to deal with fast moving situations Empathy and Compassion Calmness under pressure & when supporting sometimes unhappy situations Resilience Emotional self-awareness Qualifications Essential 5 GCSEs A* - C including English Language or equivalent experience. Desirable Ideally CIPD L3 + Other Essential Approachability that presents a fun, lively and warm character Self-motivation Desire to succeed Ambition Take responsibility and be accountable for the part you play in any situation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FCMS
Address
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Employer's website
http://www.fcms-nw.co.uk/ (Opens in a new tab)
Employer details
Employer name
FCMS
Address
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Employer's website
http://www.fcms-nw.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Specialist Rotational Physiotherapist
Guy's and St Thomas' NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2345595
Job summary
An exciting opportunity to join the B6 Rotational Physiotherapy Scheme across The Royal Brompton Hospital and Paediatric Respiratory services at The Evalina, St Thomas Hospital, gaining respiratory experience from a variety of rotations.
Each rotation is 9 months and includes Cystic Fibrosis, Chronic Respiratory, Paediatrics and Critical Care and Cardiothoracics. There is a comprehensive training program on each rotation and an emphasis on quality improvement and research across the trust with 10 days of study leave a year allocated to each staff member.
Main duties of the job
To participate in the Band 6 rotational scheme which involves working across the Trust on different hospital sites in a range of critical care, ward settings and out-patient clinics.
To provide a specialist physiotherapy service in respiratory medicine, cardiothoracic surgery/cardiology services, paediatric respiratory and surgical services.
To independently perform advanced physiotherapeutic assessment of patients with diverse presentations and complex physical and psychological conditions to provide a diagnosis and deliver an individualised and specialised treatment programme of care.
To manage own patient caseload and be responsible for a defined area of service or a particular patient type, working without direct supervision.
To undertake all aspects of clinical duties as an autonomous practitioner with freedom to act on own interpretation of data.
Supervise, educate and assess the performance of physiotherapy students
Supervise, educate and assess the performance of junior physiotherapy staff to ensure theoretical and clinical knowledge meets departmental standards.
Undertake evidence-based audit, formulate guidelines and research projects to further own and department clinical practice within each rotation.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment and research.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£47,951 to £56,863 a year per annum inc H.C.A
Contract
Permanent
Working pattern
Full-time
Reference number
196-LIS10823D
Job locations
Royal Brompton Hospital
London
SW3 6NP
United Kingdom
Job description
Job responsibilities
Communication
To ensure a patients understanding of their physiotherapy intervention in order to gain valid, informed consent and to be able to work within a legal framework with patients who lack the ability to consent to treatment.
To use a range of verbal and non-verbal communication tools when communicating with patients /carers. This will include communication with people with complex communication difficulties such as deafness, dysphasia, dementia, mental health problems, speak English as a second language or who have difficulty accepting their diagnosis/prognosis.
To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility
To communicate sensitive personal information to patients regarding their treatment progression where motivation and reassurance are required to gain co-operation with programmes of care
To provide and receive sensitive and/or complex information to individual members of staff and in multidisciplinary group meetings and ward rounds
When working on the emergency duty on-call rota, provide specialist advice to medical and nursing staff and other members of the multi-disciplinary team regarding patients respiratory condition.
Patient/customer care (both direct and indirect)
To be professionally and legally accountable for all aspects of own work and those being supervised by you, including the management of patients in your care.
Analyse multiple sources of information to undertake a comprehensive assessment of patients including those with diverse or complex presentations/pathologies.
To use advanced clinical reasoning skills and manual assessment skills to provide an accurate diagnosis and/or establish impairments and disabilities of patients
To use clinical reasoning, understanding of medical diagnosis and knowledge of treatment options to plan and implement individual physiotherapy treatment programmes.
To have a comprehensive working knowledge of physiotherapy adjuncts such as IPPB, oscillating PEP, PEP, etc. and indications / contraindications for use across a range of respiratory conditions
To use and have a comprehensive working knowledge of manual physiotherapy techniques
To deliver individual and group patient education and exercise classes and be responsible for the safety of patients during these classes
To take partial responsibility in organising and delivering specialised group and individual exercise programmes, including pulmonary rehabilitation and cardiac education classes
To continually evaluate the effectiveness of treatment interventions e.g. exercise programmes using clinical reasoning and outcome measures. To progress patient management/intervention accordingly.
Co-ordinate, organise and participate in assessment of patients and holistic treatment programmes with other multi-disciplinary team members
To independently evaluate progress for patients with complex pathologies, reassess, modify and progress or discontinue individual treatment programmes as required
To manage clinical risk within own patient caseload to self, patient and environment.
To use clinical reasoning, understanding of medical diagnosis and knowledge of treatment options to plan and implement the use of Non-Invasive Ventilation (NIV)
To be responsible for the selection and set up of NIV. To independently select model and mode of ventilation, and appropriate interface according to individual need
Physiotherapy staff may co-ordinate transfers between sites/other Trusts of critically ill patients on non-invasive ventilation through the competent use of the machine and battery pack when appropriate.
Analyse and interpret complex situations to formulate accurate prognoses and recommend best course of intervention, developing comprehensive discharge plans
To analyse and review patient progress on NIV, to independently modify ventilation settings, interface selection. To take the clinical lead in the weaning from NIV, liaising with the MDT as appropriate
To participate in active management of long-term patients with a tracheostomy and be responsible for their physical rehabilitation and ventilation progression.
To be responsible for patient and family/carer education of NIV including use of and maintenance of equipment.
To be responsible for carrying and responding to a bleep. As required to immediately change planned activity without prior knowledge. To give specialist advice to junior staff or MDT members over the telephone.
To be an active member of the respiratory overnight and weekend on-call rota. To act as clinical lead for the working weekend team and, when necessary, provide support and advice for junior staff and peers whilst they are on call.
Whilst on call to work without supervision and support, maintaining associated records as an autonomous practitioner.
When working on the on-call and weekend rota, undertake the assessment and treatment of acutely ill patients with respiratory problems who may have a highly complex presentation. Maintain associated records as an autonomous practitioner.
Act sensitively to the needs of patient and family in highly distressing and emotional circumstances including care of the terminally ill/ dying and bereavement.
Policy & Service development
To comply with Trust clinical guidelines and the Chartered Society of Physiotherapy (CSP) codes of professional conduct at all times
To monitor own and others quality of practice.
Represent physiotherapy service and individual patients at the multi-disciplinary team meetings, discharge planning meetings, case conferences and ward rounds to ensure the delivery of a co-ordinated multi-disciplinary service. This will include active discussion of patient care with suggestions to modify treatment plan, patient progress and discharge planning
Actively participate in the rotational appraisal system as appraiser. To be responsible for setting agreed objectives and providing guidance to junior staff
Actively participate in the staff appraisal scheme as an appraisee and be responsible for complying with agreed personal development plans to meet set competencies
Make recommendations to clinical lead/manager of service for changes to practice in the department. May lead the implementation of specific changes to practice or contribute to service protocols.
Resource management
To be responsible for the safe and competent use of all therapy equipment in line with departmental standards. To be responsible for the safety of the patient and self when using any equipment.
To be responsible for the safe and appropriate provision of therapy aids and equipment to patients in line with departmental standards.
People management
To take delegated responsibility from the Band 7 and / or Clinical Lead physiotherapist for managing patients with particular conditions and be responsible for providing specialist physiotherapy assessment and treatment plans for patients with these conditions within each rotation.
To take delegated responsibility from the Band 7 and / or Clinical Lead physiotherapist for the co-ordination and supervision of departmental patient caseload for junior staff and assistants on a daily basis.
Deputise for the Band 7 in their absence, in any area, taking responsibility for daily operational management of the team, allocating and organising the workload of junior and assistant staff to meet service priorities on a daily basis
To be responsible for teaching student physiotherapists to a graduate level on physiotherapeutic skills and their knowledge within core clinical areas. To manage the workload of students during their placement
To be responsible for appraising student physiotherapists to a graduate level on their placement. To formulate objectives and provide a structure for achievement of their goals.
To be an active member of the in-service training programme by attendance at and participation in individual and group training sessions, external courses and peer review.
To play an active role in the education of junior physiotherapy staff and other members of the MDT in NIV.
To supervise junior, assistant and student physiotherapists in record keeping and documentation according to Chartered Society of Physiotherapy (CSP) and Trust standards.
To be responsible for organising and planning own caseload to meet service and patient priorities, readjusting plans on a daily basis to meet organisational requirements. To help junior physiotherapy staff to understand and respond to these requirements
Job description
Job responsibilities
Communication
To ensure a patients understanding of their physiotherapy intervention in order to gain valid, informed consent and to be able to work within a legal framework with patients who lack the ability to consent to treatment.
To use a range of verbal and non-verbal communication tools when communicating with patients /carers. This will include communication with people with complex communication difficulties such as deafness, dysphasia, dementia, mental health problems, speak English as a second language or who have difficulty accepting their diagnosis/prognosis.
To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility
To communicate sensitive personal information to patients regarding their treatment progression where motivation and reassurance are required to gain co-operation with programmes of care
To provide and receive sensitive and/or complex information to individual members of staff and in multidisciplinary group meetings and ward rounds
When working on the emergency duty on-call rota, provide specialist advice to medical and nursing staff and other members of the multi-disciplinary team regarding patients respiratory condition.
Patient/customer care (both direct and indirect)
To be professionally and legally accountable for all aspects of own work and those being supervised by you, including the management of patients in your care.
Analyse multiple sources of information to undertake a comprehensive assessment of patients including those with diverse or complex presentations/pathologies.
To use advanced clinical reasoning skills and manual assessment skills to provide an accurate diagnosis and/or establish impairments and disabilities of patients
To use clinical reasoning, understanding of medical diagnosis and knowledge of treatment options to plan and implement individual physiotherapy treatment programmes.
To have a comprehensive working knowledge of physiotherapy adjuncts such as IPPB, oscillating PEP, PEP, etc. and indications / contraindications for use across a range of respiratory conditions
To use and have a comprehensive working knowledge of manual physiotherapy techniques
To deliver individual and group patient education and exercise classes and be responsible for the safety of patients during these classes
To take partial responsibility in organising and delivering specialised group and individual exercise programmes, including pulmonary rehabilitation and cardiac education classes
To continually evaluate the effectiveness of treatment interventions e.g. exercise programmes using clinical reasoning and outcome measures. To progress patient management/intervention accordingly.
Co-ordinate, organise and participate in assessment of patients and holistic treatment programmes with other multi-disciplinary team members
To independently evaluate progress for patients with complex pathologies, reassess, modify and progress or discontinue individual treatment programmes as required
To manage clinical risk within own patient caseload to self, patient and environment.
To use clinical reasoning, understanding of medical diagnosis and knowledge of treatment options to plan and implement the use of Non-Invasive Ventilation (NIV)
To be responsible for the selection and set up of NIV. To independently select model and mode of ventilation, and appropriate interface according to individual need
Physiotherapy staff may co-ordinate transfers between sites/other Trusts of critically ill patients on non-invasive ventilation through the competent use of the machine and battery pack when appropriate.
Analyse and interpret complex situations to formulate accurate prognoses and recommend best course of intervention, developing comprehensive discharge plans
To analyse and review patient progress on NIV, to independently modify ventilation settings, interface selection. To take the clinical lead in the weaning from NIV, liaising with the MDT as appropriate
To participate in active management of long-term patients with a tracheostomy and be responsible for their physical rehabilitation and ventilation progression.
To be responsible for patient and family/carer education of NIV including use of and maintenance of equipment.
To be responsible for carrying and responding to a bleep. As required to immediately change planned activity without prior knowledge. To give specialist advice to junior staff or MDT members over the telephone.
To be an active member of the respiratory overnight and weekend on-call rota. To act as clinical lead for the working weekend team and, when necessary, provide support and advice for junior staff and peers whilst they are on call.
Whilst on call to work without supervision and support, maintaining associated records as an autonomous practitioner.
When working on the on-call and weekend rota, undertake the assessment and treatment of acutely ill patients with respiratory problems who may have a highly complex presentation. Maintain associated records as an autonomous practitioner.
Act sensitively to the needs of patient and family in highly distressing and emotional circumstances including care of the terminally ill/ dying and bereavement.
Policy & Service development
To comply with Trust clinical guidelines and the Chartered Society of Physiotherapy (CSP) codes of professional conduct at all times
To monitor own and others quality of practice.
Represent physiotherapy service and individual patients at the multi-disciplinary team meetings, discharge planning meetings, case conferences and ward rounds to ensure the delivery of a co-ordinated multi-disciplinary service. This will include active discussion of patient care with suggestions to modify treatment plan, patient progress and discharge planning
Actively participate in the rotational appraisal system as appraiser. To be responsible for setting agreed objectives and providing guidance to junior staff
Actively participate in the staff appraisal scheme as an appraisee and be responsible for complying with agreed personal development plans to meet set competencies
Make recommendations to clinical lead/manager of service for changes to practice in the department. May lead the implementation of specific changes to practice or contribute to service protocols.
Resource management
To be responsible for the safe and competent use of all therapy equipment in line with departmental standards. To be responsible for the safety of the patient and self when using any equipment.
To be responsible for the safe and appropriate provision of therapy aids and equipment to patients in line with departmental standards.
People management
To take delegated responsibility from the Band 7 and / or Clinical Lead physiotherapist for managing patients with particular conditions and be responsible for providing specialist physiotherapy assessment and treatment plans for patients with these conditions within each rotation.
To take delegated responsibility from the Band 7 and / or Clinical Lead physiotherapist for the co-ordination and supervision of departmental patient caseload for junior staff and assistants on a daily basis.
Deputise for the Band 7 in their absence, in any area, taking responsibility for daily operational management of the team, allocating and organising the workload of junior and assistant staff to meet service priorities on a daily basis
To be responsible for teaching student physiotherapists to a graduate level on physiotherapeutic skills and their knowledge within core clinical areas. To manage the workload of students during their placement
To be responsible for appraising student physiotherapists to a graduate level on their placement. To formulate objectives and provide a structure for achievement of their goals.
To be an active member of the in-service training programme by attendance at and participation in individual and group training sessions, external courses and peer review.
To play an active role in the education of junior physiotherapy staff and other members of the MDT in NIV.
To supervise junior, assistant and student physiotherapists in record keeping and documentation according to Chartered Society of Physiotherapy (CSP) and Trust standards.
To be responsible for organising and planning own caseload to meet service and patient priorities, readjusting plans on a daily basis to meet organisational requirements. To help junior physiotherapy staff to understand and respond to these requirements
Person Specification
Education and qualifications
Essential
- Degree BSc (Hons) in Physiotherapy
- Evidence of Health and Care Professions Council registration
Desirable
- Member of the Chartered Society of Physiotherapy
- Experience at Band 6 level
Experience and Knowledge
Essential
- Experience at Band 5/6 level gained from post registration rotations in the cardiac/respiratory field
- Evidence of Continued Professional Development (CPD)
Skills and Abilities
Essential
- Good theoretical knowledge of physiotherapy in cardio-respiratory field
- Ability to work independently & support others
- Able to organise, prioritise and delegate workload
- Ability to pass on skills/knowledge to others within both formal and informal environments
- Able to work within a multidisciplinary team
Desirable
- Participation in audit and research
- Supervision of students
Person Specification
Education and qualifications
Essential
- Degree BSc (Hons) in Physiotherapy
- Evidence of Health and Care Professions Council registration
Desirable
- Member of the Chartered Society of Physiotherapy
- Experience at Band 6 level
Experience and Knowledge
Essential
- Experience at Band 5/6 level gained from post registration rotations in the cardiac/respiratory field
- Evidence of Continued Professional Development (CPD)
Skills and Abilities
Essential
- Good theoretical knowledge of physiotherapy in cardio-respiratory field
- Ability to work independently & support others
- Able to organise, prioritise and delegate workload
- Ability to pass on skills/knowledge to others within both formal and informal environments
- Able to work within a multidisciplinary team
Desirable
- Participation in audit and research
- Supervision of students
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Royal Brompton Hospital
London
SW3 6NP
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Royal Brompton Hospital
London
SW3 6NP
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2345589
Job summary
City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team. The successful candidate should be flexible and provide excellent customer service. You will be the first point of contact for all patients and should be kind , attentive and willing to help. The ideal candidate should be able to multi task and work as part of a team and positively contribute to our culture. Previous experience in General practice will be considered however it is not required and training will be provided. Any previous customer service experience would be beneficial to this role.
Main duties of the job
Main duties of the job
Reception
- Receiving patients consulting with members of practice team
- Handling forms completed for or from patients and checking all relevant information is correctly completed and handed to the correct patient.
- Be able to cover all reception positions as necessary
- Process appointment requests for appointments from patients by telephone and in person.
- Process online patient forms
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and update as necessary
- Filing letters in medical records
- Registrations of new patients - computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
- Process tasks in a timely manner delegated by the clinical team following practice guidelines.
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by manager.
About us
We are a small, hardworking friendly team. Patient care is our priority in a friendly , family atmosphere. We pride ourselves in the service we provide and the loyalty shown by our patients in return. Being small we get to know our patients well and believe in continuity of care. We work closely with the community teams serving our patients to get the best care possible. We believe in going the extra mile to ensure patients receive the service they need from secondary care providers.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4992-26-0012
Job locations
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages.
- Action repeat prescription requests and ensure that they are ready for collection by the patient.
- Enter patient information on to the computer as required
- Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Use the Docman system to file patients records when received electronically or manually
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air the waiting room in turn with other staff
- Open up and close the premises
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners, or the Practice Manager.
-
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, wearing the required PPE, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages.
- Action repeat prescription requests and ensure that they are ready for collection by the patient.
- Enter patient information on to the computer as required
- Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Use the Docman system to file patients records when received electronically or manually
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air the waiting room in turn with other staff
- Open up and close the premises
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners, or the Practice Manager.
-
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, wearing the required PPE, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services.
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Desirable
- Experience of EMIS Web clinical system.
- Experience in Primary Care or Customer Service
Experience
Essential
- Clear grasp and use of English in communication.
Desirable
- Previous experience of working in a GP surgery and using Emis
- Web
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Desirable
- Experience of EMIS Web clinical system.
- Experience in Primary Care or Customer Service
Experience
Essential
- Clear grasp and use of English in communication.
Desirable
- Previous experience of working in a GP surgery and using Emis
- Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Road Medical Centre
Address
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Employer's website
https://www.cityroadmedicalcentre.com/ (Opens in a new tab)
Employer details
Employer name
City Road Medical Centre
Address
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Employer's website
https://www.cityroadmedicalcentre.com/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2345588
Job summary
City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team. The successful candidate should be flexible and provide excellent customer service. You will be the first point of contact for all patients and should be kind , attentive and willing to help. The ideal candidate should be able to multi task and work as part of a team and positively contribute to our culture. Previous experience in General practice will be considered however it is not required and training will be provided. Any previous customer service experience would be beneficial to this role.
Main duties of the job
Main duties of the job
Reception
- Receiving patients consulting with members of practice team
- Handling forms completed for or from patients and checking all relevant information is correctly completed and handed to the correct patient.
- Be able to cover all reception positions as necessary
- Process appointment requests for appointments from patients by telephone and in person.
- Process online patient forms
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and update as necessary
- Filing letters in medical records
- Registrations of new patients - computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
- Process tasks in a timely manner delegated by the clinical team following practice guidelines.
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by manager.
About us
We are a small, hardworking friendly team. Patient care is our priority in a friendly , family atmosphere. We pride ourselves in the service we provide and the loyalty shown by our patients in return. Being small we get to know our patients well and believe in continuity of care. We work closely with the community teams serving our patients to get the best care possible. We believe in going the extra mile to ensure patients receive the service they need from secondary care providers.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4992-26-0012
Job locations
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages.
- Action repeat prescription requests and ensure that they are ready for collection by the patient.
- Enter patient information on to the computer as required
- Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Use the Docman system to file patients records when received electronically or manually
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air the waiting room in turn with other staff
- Open up and close the premises
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners, or the Practice Manager.
-
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, wearing the required PPE, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages.
- Action repeat prescription requests and ensure that they are ready for collection by the patient.
- Enter patient information on to the computer as required
- Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Use the Docman system to file patients records when received electronically or manually
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air the waiting room in turn with other staff
- Open up and close the premises
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners, or the Practice Manager.
-
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, wearing the required PPE, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services.
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Desirable
- Experience of EMIS Web clinical system.
- Experience in Primary Care or Customer Service
Experience
Essential
- Clear grasp and use of English in communication.
Desirable
- Previous experience of working in a GP surgery and using Emis
- Web
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Desirable
- Experience of EMIS Web clinical system.
- Experience in Primary Care or Customer Service
Experience
Essential
- Clear grasp and use of English in communication.
Desirable
- Previous experience of working in a GP surgery and using Emis
- Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Road Medical Centre
Address
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Employer's website
https://www.cityroadmedicalcentre.com/ (Opens in a new tab)
Employer details
Employer name
City Road Medical Centre
Address
City Road Medical Centre
276 Dudley Road
Birmingham
B184HL
United Kingdom
Employer's website
https://www.cityroadmedicalcentre.com/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 18 day(s) ago
Reference: 2345581
Job summary
Your role will be to support the children and young adults as well as their siblings and important others, to help make memories and positive experiences amongst what can be a very emotional and challenging time.
Main duties of the job
Play and Activities
To provide a wide range of activities to meet the individual needs of children, young people and young adults accessing the hospice, making these as inclusive as possible in terms of sensory, physical, social, emotional, cultural and spiritual needs.
To take a lead on including technology in play and activities including gaming, specialist communication aids such as eye gaze, smart TVs and media.
To have a flexible approach and to work early, evening and weekend shifts as part of the staffing rota to cover the whole range of activities required.
To work with the whole team to plan, resource and implement activities based around themes and individual need.
To independently provide Play and Activities in the Community - individualised play and activities to children and young adults within their own home environment with family members present.
To help plan and lead the Day Services at Naomi House & Jacksplace and to best utilise the skills of Play and Activities volunteers on shift by supporting and giving clear instructions.
To work with the wider team to facilitate maximum use of the specialist hydro pool. This will mean working both in the pool and as a dry sider.
To help free up periods of time for the care staff to carry out administrative/care tasks by leading play activities and swims in our pool.
To organise and maintain the play and activities equipment used at the hospice and to keep a clean, safe working environment after each activity in line with health and safety and infection control policies.
To help with the organisation of all events for the hospice during term time and school holidays, including parties and entertainment and special visits as appropriate.
To undertake appropriate training in order to safely utilise wheelchair accessible transport and drive a mini bus/ WAV to take children and young adults on outings.
To demonstrate and train staff how to use play equipment including computers, Smart TVs and sensory room equipment.
To support the Play and Activities Team Leader in identifying any new or additional equipment that may be beneficial to the children and young adults that would need to be ordered.
About us
Naomi and Jack's are hospices supporting life-limited and life-threatened children, young adults and their families from across the central South of England.
Referrals for young adults outside of our catchment area are also considered.
Naomi and Jack's nursing and medical staff provide individualised care that helps to enhance short lives and supports families to make the most of their precious time with their children.
Jack's is the only hospice for young adults in the South of England. The medical and care teams offer specialist care, often over many years, and uphold the dignity and independence of young adults accessing the service.
Full lives, however short.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£26,772 to £29,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0108-26-0022
Job locations
Stockbridge Road
Winchester
Hampshire
SO21 3JE
United Kingdom
Job description
Job responsibilities
When children, young adults and their families stay with us, we want to make sure they have a great time, whether it's swimming, sensory play, quizzes and games or playing music and events! Every day is different Do you want to make this happen with us?
We work with a very diverse group of children and young adults, who have a wide range of complex disabilities and life limiting illnesses impacting on them in many ways including communication, mobility and sensory diet.
Job description
Job responsibilities
When children, young adults and their families stay with us, we want to make sure they have a great time, whether it's swimming, sensory play, quizzes and games or playing music and events! Every day is different Do you want to make this happen with us?
We work with a very diverse group of children and young adults, who have a wide range of complex disabilities and life limiting illnesses impacting on them in many ways including communication, mobility and sensory diet.
Person Specification
Communication Skills
Essential
- To be able to deal with complex enquiries both from staff and families, providing non-clinical advice, exercising judgement and diplomacy skills.
- To attend play team meetings and individual one to ones and to have an active role in the planning, organising and implementing of activities and outings.
- To use Microsoft Outlook to communicate effectively with the Play and Activities Team Leader and the rest of the team.
- To have the confidence to lead activities and to involve all staff and volunteers in engaging with the children and young adults during these activities.
- To communicate effectively, positively and professionally with the Site Co-ordinator and to encourage care team members to lead with activities that are planned and set up.
Person Specification
Communication Skills
Essential
- To be able to deal with complex enquiries both from staff and families, providing non-clinical advice, exercising judgement and diplomacy skills.
- To attend play team meetings and individual one to ones and to have an active role in the planning, organising and implementing of activities and outings.
- To use Microsoft Outlook to communicate effectively with the Play and Activities Team Leader and the rest of the team.
- To have the confidence to lead activities and to involve all staff and volunteers in engaging with the children and young adults during these activities.
- To communicate effectively, positively and professionally with the Site Co-ordinator and to encourage care team members to lead with activities that are planned and set up.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Naomi and Jack's
Address
Stockbridge Road
Winchester
Hampshire
SO21 3JE
United Kingdom
Employer's website
Employer details
Employer name
Naomi and Jack's
Address
Stockbridge Road
Winchester
Hampshire
SO21 3JE
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 18 day(s) ago
Reference: 2345579
Job summary
We are looking for a highly motivated, committed individual to join are busy but friendly practice team.
We can offer a varied but interesting work schedule, NHS Pension, no weekend or bank holiday working
Main duties of the job
Duties can include, but are not limited to
- effective use of appointment system
- greeting and directing patients
- booking appointments
- the processing of information and assisting patients as required
- To act as the central point of contact for patients
- the distribution of information, messages and enquires for the clinical team
- liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
- Care Navigation-As a key member of the reception team, you will support patients by understanding their needs and directing them to the most appropriate clinician, service or source of support. You will provide clear and accurate information, signpost patients to relevant health and community services, and identify situations requiring urgent attention in line with practice procedures. The role requires excellent communication skills, a professional and compassionate approach, and the ability to work effectively in a busy primary care environment.
About us
We are a highly motivated practice team, committed to the delivery of high quality patient care and we work hard to improve the health, well-being and lives of those who we care for.
- 13,500 Patients
- Modern purpose built premises
- SystmOne GP Clinical System
- Part of very successful PCN Network
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1736-26-0001
Job locations
Bosworth Medical Centre
16 Crabtree Drive
Birmingham
B37 5BU
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Maintenance of filing systems and data input according to protocol for reports from outside agencies
- Filing of letters /reports when requested.
- Filing of letters/pulling of notes when requested
- Fax and photocopy as requested
- Scanning of letters and reports when requested
- Summarizing of new patient records in accordance with summarizing protocol
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
- Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
Computer
- Registrations of new patients computer data entry and medical records.
- Making full use of practice computer system taking into account protocols
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge of telephone system, during and after hours.
- Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Making of drinks (rota system) or when requested by senior member of staff
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified.
Job description Job responsibilities Job Responsibilities:Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Maintenance of filing systems and data input according to protocol for reports from outside agencies Filing of letters /reports when requested. Filing of letters/pulling of notes when requested Fax and photocopy as requested Scanning of letters and reports when requested Summarizing of new patient records in accordance with summarizing protocol Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Ensure effectiveness of appointment system and monitoring flow of patients in the surgery. Computer Registrations of new patients computer data entry and medical records. Making full use of practice computer system taking into account protocols Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone Have working knowledge of telephone system, during and after hours. Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Making of drinks (rota system) or when requested by senior member of staff Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified.
Person Specification
Other requirements
Essential
- Disclosure Barring Service (DBS) Check
Experience
Essential
- Experience of working with the general Public
Desirable
- Experience of Administrative duties
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GSE level or equivalent
Desirable
- NVQ Level 2 in Health and Social Care
- GCSE Maths and English (C or above)
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- SystmOne user
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of Integrity and loyalty
- Sensitive and empathetic in distressing situations
- ability to work under pressure
Person Specification Other requirements Essential Disclosure Barring Service (DBS) Check Experience Essential Experience of working with the general Public Desirable Experience of Administrative duties Experience of working in a healthcare setting Qualifications Essential Educated to GSE level or equivalent Desirable NVQ Level 2 in Health and Social Care GCSE Maths and English (C or above) Skills Essential Excellent communication skills Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable SystmOne user Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of Integrity and loyalty Sensitive and empathetic in distressing situations ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bosworth Medical Centre
Address
Bosworth Medical Centre
16 Crabtree Drive
Birmingham
B37 5BU
United Kingdom
Employer's website
https://www.bosworthmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
Bosworth Medical Centre
Address
Bosworth Medical Centre
16 Crabtree Drive
Birmingham
B37 5BU
United Kingdom
Employer's website
https://www.bosworthmedicalcentre.co.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy)
Croydon Health Services NHS Trust View all jobs
Posted 18 day(s) ago
Reference: 2345574
Job summary
Locum Consultant Obstetrician & Gynaecologist(Lead for Colposcopy & Special Interest in Gynaecology Oncology
This is a locum consultant post for 6 months with a possibility of extension to 12 months. The post is with a special interest in Gynaecology Oncology and Lead for colposcopy to join a team of twenty other consultants in obstetrics and gynaecology.
Main duties of the job
The colposcopy service serves the Croydon population and sees approximately 4000 women per year through either direct referral from South West London Laboratories or for clinical indications from primary and secondary care. There are currently 10 clinics running per week to meet demand, some of which will include 'see & treat' slots to improve the patient journey.
Please refer to JD for further details
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Details
Date posted
16 September 2026
Pay scheme
Hospital medical and dental staff
Grade
Consultant
Salary
£113,565 to £150,569 a year per annum + London Weighting
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
MW8247569-A
Job locations
Croydon University Hospital
530 London Road, Thornton Heath
Croydon
CR7 7YE
United Kingdom
Job description
Job responsibilities
Further Details in the JD attached.
**********************************************************************
Job description
Job responsibilities
Further Details in the JD attached.
**********************************************************************
Person Specification
Qualifications
Essential
- Membership of the Royal College of obstetricians and gynaecologist or equivalent
- On the accreditation register of the British Society for Colposcopy and Cervical Pathology
- Name on Specialist Register on date of taking appointment
- Full registration with the GMC
Desirable
- Higher degree (MD, PhD or equivalent)
- ATSM in Gynaecology Oncology
Experience
Essential
- Experience in all areas of Colposcopy and Gynaecology Oncology
Desirable
- Experience in managing obstetric emergencies
- Experience and independent practice in OPH or Gynaecology scanning
Person Specification
Qualifications
Essential
- Membership of the Royal College of obstetricians and gynaecologist or equivalent
- On the accreditation register of the British Society for Colposcopy and Cervical Pathology
- Name on Specialist Register on date of taking appointment
- Full registration with the GMC
Desirable
- Higher degree (MD, PhD or equivalent)
- ATSM in Gynaecology Oncology
Experience
Essential
- Experience in all areas of Colposcopy and Gynaecology Oncology
Desirable
- Experience in managing obstetric emergencies
- Experience and independent practice in OPH or Gynaecology scanning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road, Thornton Heath
Croydon
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road, Thornton Heath
Croydon
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Respiratory Outpatient Clinic Coordinator
Bristol NHS Foundation Trust View all jobs
Posted 18 day(s) ago
Reference: 2345571
Job summary
This is an opportunity for an enthusiastic, flexible and hard working individual to join the Respiratory Outpatients team at Bristol Royal Infirmary UHBW.
The successful applicant will be working within our Outpatients Clinic Coordinator Team.
The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to a patients first appointment within the Respiratory department. They will manage bookings via our referral system, and in charge of referrals when directing a patients pathway.
This post holder will be a key part of the team, focusing on delivering quality patient care.
*Please be aware we may close this advert early due to high volumes of applications - thank you*
Main duties of the job
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
387-M0189-RUH
Job locations
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Person Specification
Knowledge and Experience
Essential
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Email Shortlisted Jobs
Browse Job Locations
Medical Jobs North East England (11,715)
Medical Jobs North West England (314)
Medical Jobs Yorkshire and the Humber (184)
Medical Jobs East Midlands (488)
Medical Jobs West Midlands (293)
Medical Jobs East of England (254)
Medical Jobs Greater London (14,052)
Medical Jobs South East England (211)
Email Sent Successfully!
Your shortlisted jobs have been sent to the recipient. They will receive the email shortly.
Email Failed!
There was an error sending the email. Please try again later.