Job description

Job responsibilities

Community Services Division

This clinical division delivers community health services to people in their own homes, health centres and clinics, NHS walk-In centres and our older adults intermediate care ward at Aintree University Hospital site.

As well as the many community nursing services, this division delivers specialist dental health care, therapies, sexual health, medicines management and nutrition and dietetics services. Our teams work closely with GPs and other health and social care services to ensure patients are cared for with the best support, in or closerto their home.

Our services enable people to remain as independent as possible and many are delivered 24 hours, seven days a week.

Every year our staff deliver care to thousands of patients whilst talking to their families and carers. These hundreds of thousands of interactions mean that our staff are best placed to understand patients holistic health and social needs, including education, prevention and self care.

We are committed to helping staff balance work and home life and welcome applications from applicants wishing to work part-time or with flexible working arrangements.

Person Specification

Qualifications

Essential

• Nursing Associate Foundation Degree from an approved programme
• NMC Registered as a Nursing Associate

Desirable

• Additional post registration qualification relevant to field of practice

Experience

Essential

• Ability to communicate effectively with members of the public and health and care providers
• Understanding of the importance of the promotion of health and well being
• Evidence of improvement in support / development of less experienced staff
• Evidence of recent work based learning or self directed learning (Making Every Contact Count)

Desirable

• Evidence of improvement in support / development of less experienced staff
• Evidence of recent work based learning or self directed learning

Skills

Essential

• Ability to communicate effectively with members of the public and health and care providers
• Understanding of the importance of the promotion of health and well being
• Evidence of improvement in support / development of less experienced staff
• Evidence of recent work based learning or self directed learning (Making Every Contact Count)

Desirable

• Skills in audit and improvement methodology or willing to undertake

Knowledge

Essential

• Ability to work effectively as a team member under appropriate supervision
• Knowledge of when to seek advice and refer to a registered care professional
• Ability to work independently and to use own initiative as appropriate and as part of a multi-disciplinary team
• Ability to deal with nonroutine and unpredictable nature of the workload and individual patient contact
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Ability to take part in reflective practice and clinical supervision activities
• Understanding of the scope of the role of the Nursing Associate in context of the team and the organisation, and how the role may contribute to service development
• Understanding of evidence-based practice
• Understands and acts in line with NMC professional standards for practice as outlined in the Code

Values

Essential

• Continuous improvement - committed to making improvements to our services for the benefit of all
• Accountability - taking ownership to anticipate, develop and deliver high quality care
• Respect - how we treat others in an inclusive and supportive way
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it
• Support - actively supporting others with compassion and courage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Sefton

Sefton

PR8 1PL

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education / Qualifications

Essential

• Degree level or demonstrable ability to work at degree level

Desirable

• Management qualification

Skills/ Abilities

Essential

• Proven leadership abilities
• Ability to use own judgement and initiative and prioritise workload
• Staff and performance management skills and the ability to deal promptly and appropriately with staffing issues as they arise
• Able to behave confidently and assertively and influence a wide range of staff
• Able to analyse and assimilate complex information
• Project management and ability to deliver AF & I work on target and to tight deadlines
• Ability to problem solve and make effective decision in a high pressure environment
• Financial and budget management skills

Desirable

• Able to use modelling tools and conduct statistical analysis
• Experience of developing business cases and new business proposals

Experience

Essential

• Substantive management experience within a healthcare or related environment
• Experience of preparing and presenting updates on area of responsibility Experience of collating data and analysing data reports
• Team leader & induction of new staff
• Experience of managing healthcare performance KPIs, such as RTT 18 weeks

Trust Values, Equal Opportunities & Other Requirements

Essential

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion
• Ability to be flexible and work under pressure in line with changing situations and priorities.
• Ability to take and follow instructions.
• Ability to delegate and supervise others work.
• Ability to recognise times when help or escalation is needed and the ability to ask for support and or to hand over.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Hospital

Homerton Row

London

E9 6SR

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Secretarial Duties

• Provide secretarial support to GPs, nurses, and the management team.
• Monitor referral processes and support the tracking of patient appointments and outcomes.
• Liaise with hospitals, community services, external agencies, and patients regarding appointments, referrals, and queries.
• Assist with meeting administration, including preparation of
• Undertake general secretarial duties to support the efficient running of the practice.

Reception Duties

• Greet patients and visitors in a professional, courteous and confidential manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to the most appropriate healthcare professional or service.
• Manage patient requests and ensure information is recorded accurately.
• Register new patients and update patient demographic information.
• Process repeat prescription requests in accordance with practice procedures.
• Handle patient enquiries regarding test results, referrals and general practice services.
• Manage incoming and outgoing mail.

Administrative Responsibilities

• Maintain accurate electronic patient records.
• Scan, file and retrieve documents as required.
• Support administrative projects and audits.
• Participate in administrative cover arrangements during staff absence.

Docman Workflow Management

• Process incoming correspondence received electronically through Docman.
• Identify urgent or clinically significant correspondence and escalate promptly to the appropriate clinician.
• Ensure documents are coded, filed and actioned in accordance with practice procedures.

• General Responsibilities

• Maintain patient confidentiality at all times.
• Comply with GDPR, Information Governance requirements and practice policies.
• Follow all safeguarding procedures and report concerns appropriately.
• Comply with health and safety policies and procedures.
• Participate in mandatory training and continuing professional development.
• Attend team meetings and contribute to service improvement initiatives.
• Work flexibly to meet the needs of the practice.

Person Specification

Experience

Essential

• Proven experience of working in a secretarial or medical secretarial role.
• Experience of administration and data entry.
• Experience using IT systems and Microsoft Office applications.

Desirable

• Experience of working in a GP practice, healthcare setting or customer-facing environment.

Knowledge and Skills

Essential

• Excellent attention to detail.
• Strong organisational and time management skills.
• Good communication and interpersonal skills.
• Ability to prioritise workload effectively.
• Understanding of confidentiality and data protection requirements.
• Ability to work both independently and as part of a team.

Qualifications

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main responsibilities of the post-holder will be to scan documents, summarise and read code relevant information from the patients clinical records, hospital correspondence and other sources into the patients electronic SystmOne record held on the Practice Computer. Working strictly in accordance with the Practice notes summarising and read code protocols.

Key Tasks

Translate clinical information into appropriate read codes, forwarding letters onto GPs for checking.

Summarise records and produce an accurate summary of patient medical history.

Record incoming & outgoing medical records onto SystmOne from Primary Care Support England.

Liaise with Primary Care Support England with any queries relating to patient records and protocols.

Extraction of necessary data from clinical correspondence and input into electronic patient record.

View and disseminate hospital correspondence to GPs, ensuring that any urgent actions are flagged with appropriate member of staff.

Process links for pathology, radiology and microbiology results.

Maintain efficient system to file historical paper medical records.

Scan copies of relevant electronic and paper patient communications using SystmOne into patient records.

Undertake GP2GP transactions for transfer of patient medical records.

Locate and retrieve documents as needed by clinical and non-clinical staff.

Prepare monthly audit reports for clinicians when requested.

Process tasks, emails and general queries.

Deal with patient queries.

Person Specification

Qualifications

Essential

• Good standard of education standard grades at Grade A-C or
• equivalent, including Maths and English.
• Experience in a administrative role, preferably in a healthcare setting.
• Proficiency in using computer systems and office software.
• Understanding of patient confidentiality and data protection.
• Must have excellent attention to detail.
• Excellent communication skills both written and oral.
• Good management and prioritisation of workload.
• Ability to work well under pressure and to deadlines.
• Ability to work without direct supervision.
• Considerate and ability to empathise

Desirable

• Previous experience working in a GP surgery or healthcare environment.
• Knowledge of medical terminology.
• Experience of SystmOne or similar patient records software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Posterngate Surgery

Address

Portholme Road

Selby

North Yorkshire

YO8 4QH

United Kingdom

Employer's website

https://www.posterngatesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

This post is subject to a 12-week probationary period, during which performance, conduct and attendance will be reviewed in line with Trust standards. The probationary period provides a structured and supportive approach to help new employees successfully transition into their role.

This vacancy will close at midnight on 15th October 2026.

Interviews are due to be held on 27th October 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Registered Paediatric Nurse
• Recognised Teaching/mentoring qualification

Desirable

• Management /Leadership training/qualification
• IT training
• Educated to Masters level in relevant specialist field or equivalent level of experience working at a senior level in specialist area
• Holds a recognised Paediatric Critical Care qualification

Experience

Essential

• Experience of caring for CYP requiring long term ventilation
• Nursing experience in paediatric critical care
• Experience at a senior clinical level (Band 6 or above) in relevant specialty
• Experience of teaching/mentoring/ preceptorship
• Experience of developing clinical guidelines
• Experience of facilitating change
• Experience of sharing best practice
• Experience of developing learning resources/ delivering programmes of education
• Experience of working within multi professional teams

Desirable

• NHS experience
• Experience working at clinical nurse specialist level or equivalent
• Experience of creating electronic resources/ e learning packages, or a willingness to undertake
• Coaching experience

Knowledge

Essential

• Clinical knowledge of LTV/tracheostomy care
• Robust understanding of the complexities of LTV/tracheostomy care
• Knowledge and awareness of team dynamics and own role in team

Desirable

• Knowledge of sources of financial support for training and education
• Knowledge of a variety of quality processes and their application

Skills

Essential

• Ability to lead, make decisions, use initiative and prioritise workload
• Excellent communication skills written and verbal
• Excellent time management and organisational skills
• Ability to teach competently using adult teaching and learning strategies
• Ability to develop educational resources as appropriate
• Good IT skills

Desirable

• Expertise in assessment and evaluation methods and quality monitoring processes
• Able to work and communicate virtually with other teams using a range of programmes

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent
• Self-motivated and ability to motivate others
• Ability to deal with difficult or sensitive situations with discretion and professionalism
• Access to a vehicle and willingness to drive
• Ability to work in various locations across the network
• Able to work in locations outside of the network as required
• Evidence of own recent, relevant professional development
• Able to work independently and as part of a team
• Able to work under pressure and meet deadlines

Desirable

• Membership of relevant local/ regional/ national forums

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital - Division E

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Principal duties

The post holder will be responsible for working within a team to process and respond to requests as required under the Data Protection Act (DPA) 2018, the Access to Health Records Act 1990 and the Freedom of Information Act 2000.

Responsible for monitoring the Access to Records mailbox to ensure all requests are responded to within the required legal timescales.

Responsible for logging, coordinating and monitoring Information Rights requests received both electronically and via post. To check that the relevant criteria has been met, e.g. confirming that the requester is entitled to receive the information they have requested and that they hold the relevant documentation.

Provide first line support and point of contact for enquiries, handling incoming/ outgoing communications/ sensitive data/ issues from Senior Managers, staff and other organisations with empathy and in a confidential manner

Required to keep up to date and comprehensive progress notes on the case management system, providing an accurate audit trail of all actions undertaken throughout the lifecycle of each request.

Responsible for own caseload working flexibly ensuring all requests are responded to within locally defined KPIs and the required legal timescales.

Be proficient when responding to both internal/external enquiries received, guiding the requester through the relevant process/procedure.

Responsible for checking a range of Trust clinical and corporate systems to confirm that the information is held on an individual held by the Trust.

Responsible for downloading medical records as appropriate and then creating a shareable electronic file (in readiness for transferring via the secure file transfer system) or preparing paper copies as requested.

Responsible for adhering to the Trusts and Departments procedures, on handling requests at all times.

Identify complex matters that will need the involvement of the Information Rights Team Leader and/or IG Manager or DPO and to then follow their guidance received.

Escalate requests where necessary to the Information Rights Team Leader and monitor and provide regular progress updates. This includes information requests which are likely to breach the statutory timescale, to provide relevant information to as to the cause and to consider solutions.

To resolve any queries relating to the information being requested; responding to initial concerns raised.

Responsible for collating and checking all information that will be sent out of the Department in response to the request received, that it does not include third party information, ensuring it is redacted and applying any exemptions. This includes ensuring a serious harm test has been completed by an appropriate health professional and redactions applied.

Undertake a variety of analytical and administrative work relating to the wider Information Rights portfolio. In addition, they will be required to undertake some administrative tasks; co-ordinating meetings and maintaining up to date document repositories for the Team.

To foster good working relationships with colleagues and where necessary arrange meetings with Clinicians or Trust FOI Leads.

To participate in department development and continuous improvement ethos and participate in departmental meetings.

To work on tasks that support the trust to achieve Data and Security Toolkit (DSPT) compliance.

Any other duties and tasks as may be required, appropriate to the level of the post

Person Specification

Knowledge

Essential

• oUnderstanding of the Data Protection Act 2018, Freedom of Information Act 2000, Common Law Duty of Confidentiality and Access to Health Records Act 1990.
• oAbility to multi-task efficiently and effectively.
• oProven effective communication skills both verbally and written with attention to detail.
• oComputer literate - general knowledge base and keyboard skills.
• oExcellent organisational skills
• oAbility to work under pressure to a high standard of output
• oAbility to plan and organise own workload with minimum supervision under own initiative and prioritise between competing demands
• oAbility to develop good working relationships with a multidisciplinary team
• oExcellent analytical skills, interpretation and reviewing skills
• oExcellent interpersonal skills and the ability to communicate with a wide range of individuals including staff and service users

Desirable

• oAdaptable to changes required to carry out the role; e.g. Change in legislation/internal procedures (continuous improvement)
• oExperience of using Clinical Systems e.g. RiO, SystmOne

training and qualifications

Essential

• oEducated to GCSE or equivalent (to include English & Maths)
• oLevel 3 - NVQ or equivalent relevant experience
• oAbility and willingness to undertake additional personal training relevant to role.
• oEvidence of continued professional development

Desirable

• oECDL
• oInformation Governance Qualification

Experience

Essential

• oTeam working
• oExperience of working with Health Records and knowledge & understanding of current records management guidance
• oExperience of working in a customer focussed environment
• oExperience of processing/handling sensitive, complex information
• oExperience of handling difficult conversations & sensitive information with a wide spectrum of people, i.e, staff & members of the public
• oWorking within legal timeframes/deadlines

Desirable

• oExperience of using Clinical Systems/EPR
• oExperience of working on Information Rights requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

Wardsend Road

Wardsend Road North

Sheffield

S6 1LX

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information please refer to the job description and personal specification Research Set Up Liaise with commercial companies and non-commercial funders to establish funding and sponsor contracts. Assist with the Preparation of CCR and REC submissions with oversight of the research team. Research Conduct Ensure research studies are conducted in accordance with GCP and RM/ ICR SOPs and relevant Trust policies. Ensure research study specific responsibilities delegated by the Sponsor to the Chief / Principal Investigator are carried out in accordance with sponsor contract and regulatory requirements. Research Closure To ensure research study, fellowship and personal award closure is notified to Clinical R&D Office, Research Funding Team, Sponsor, REC and the regulator as appropriate. To ensure appropriate archiving of research study files. Other Responsibilities To be responsible for maintaining own professional development and be aware of current practices and future developments within the Trust and National Health Service. The job description reflects the present position. It is expected that there will be a need to regularly review and amend the contents considering any future changes and developments. Any necessary amendments will be discussed in full with the post holder.

Person Specification

Education/Qualifications

Essential

• Life Sciences (or equivalent) degree

Desirable

• Recent GCP training

Experience

Essential

• Demonstrable experience of working in a clinical research setting

Desirable

• Experience of working in the NHS or equivalent
• Experience of working in the field of oncology

Skills Abilities/knowledge

Essential

• Excellent administrative and organisational skills
• Excellent IT skills including proficient use of Microsoft applications
• Experience of data entry and data management
• Excellent oral and written communication skills
• Ability to interact confidently with experts and non-experts
• Good attention to detail
• Ability to maintain adherence to written procedures

Desirable

• Understanding of clinical trials and regulations governing clinical research

Other Requirements

Essential

• Able to work on both sites and from home to be flexible to meet the needs of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

For further information with regards to this role please see the attached job description and person specification.

Person Specification

Qualifications, Education and Training

Essential

• Advanced keyboard skills: RSA/OCR III or equivalent/Advanced ECDL
• 3 or more GCSE/O levels which must include English and Maths
• 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning, OR demonstrable experience within A&C field at Advanced level
• Higher National Certificate/Foundation degree/ diploma/NVQ4 in Business Administration/Customer Services or equivalent experience in a wide range of secretarial/administrative/PA role and leading specific projects/information systems
• RSA III or equivalent advanced keyboard skills
• Intermediate level of theoretical knowledge. A good understanding of relevant policy, legislation drivers and their application to the relevant service area

Desirable

• Advanced EDCL
• Degree in Administration/Business
• Diploma/NVQ 5 in Business Administration/Customer Services
• A broad understanding of relevant policy, legislation drivers and their application to the relevant service area

Knowledge and Experience

Essential

• Demonstratable experience of practice and procedures relevant to the area of work.
• Experience of preparing agendas and papers and writing minutes.
• Knowledge and experience of IT systems, including Microsoft Office applications.
• Experience of inputting data into systems and maintaining records.
• Experience of effectively supervising junior staff
• Understanding of a range of work procedures and practices, some of which are non-routine and acquired through formal training or equivalent experience
• Sound experience of IT systems
• Experience of using a range of Microsoft software packages
• Experience of taking minutes at meetings
• Ability to communicate effectively with staff, patients, carers and other agencies

Desirable

• Experience of using Trust IT Systems - oe.g. Lorenzo, ESR, Oracle. oExperience of use of Microsoft Teams.
• Understanding of a range of work procedures and practices, requiring expertise underpinned by theoretical knowledge or equivalent experience.
• Proven experience of building effective working relationships Demonstrable experience of IT systems implementation

Skills, Competencies and Personal Qualities

Essential

• Able to demonstrate inter-personal communication skills
• Able to plan and prioritise effectively
• Good telephone manner
• A team player
• Ability to motivate others
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
• Confidential and trustworthy
• Ability to commute effectively between the various sites with access to appropriate means of transport is essential
• Evidence of effective inter -personal communication skills
• Able to plan and prioritise own time and meet tight deadlines
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
• Ability to deal with sensitive and confidential information
• Ability to be sensitive to individuals who may be distressed
• Light physical effort required for lifting stationery, files, sitting at a keyboard

Desirable

• Understanding of a range of work procedures and practices, requiring expertise underpinned by theoretical knowledge or equivalent experience.
• Proven experience of building effective working relationships
• Demonstrable experience of IT systems implementation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Humber Teaching NHS Foundation Trust

Address

Remote / College House

Hull

HU10 6ED

United Kingdom

Employer's website

https://www.humber.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Act as a point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers.2. Sort and prioritise incoming queries in line with the written guidance.3. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.4. Provide demographic details of cases when requested.5. Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.6. Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records.7. Responsibility of creating new records and discharging records on the electronic records system.8. Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies and seeking consent as necessary.9. Input patient sensitive/confidential information onto patient administration system ensuring accuracy, updating information as appropriate.10. Record accurate and timely contact notes with patients on electronic record in line with Trust record keeping policy.11. The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date.12. Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.13. Produce statistics, documents and reports using various computerised systems as appropriate for example data relating to key performance indicators.14. To highlight any operational concerns regarding administrative systems so that they can be reviewed.15. Work closely with clinical and operational teams to ensure that rotas are up to date and shared with the appropriate person.16. Participate in all necessary mandatory and targeted training to update skills and knowledge.17. Maintain comprehensive electronic health records as per standard operating procedures.18. Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance.19. Supervision of other administrative support staff. 20. To ensure the creation of new clinical records.21. Facilitating and contributing to meetings including booking meeting rooms, arranging refreshments, taking, and circulating notes and agendas as necessary. Meetings include but not limited to MDT meetings and service / team meetings.22. Support diary management as required. To work with others to plan ahead and manage diary commitments ensuring equal balance and best use of time for meeting commitments. 23. To participate and be engaged in service improvement initiatives/ activities to enhance quality of patient care. For example, participation in task and finish groups.The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.24. The post holder shall follow all the policies and procedures of the organisation.

Person Specification

Qualifications

Essential

• GCSE or NVQ2 or equivalent experience

Desirable

• Customer Service Qualification

Skills

Essential

• Standard keyboard skills

Knowledge/Experience

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Experience of handling cash/raising invoices relating to patient charges
• Good organisational skills
• Ability to work without supervision

Values

Essential

• Continuous Improvement - Committed to making improvements to our services for the benefit of all
• Accountability - taking ownership to anticipate, develop and deliver high quality care
• Respect - how we treat others in an inclusive and supportive way
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Various

4-5 Dempster Building

Summers Road

L3 4BL

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Post

PCN Care Coordinator

Salary Grade

Reporting to

Service Lead / Manager

PURPOSE OF THE ROLE

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

MAIN DUTIES AND RESPONSIBILITIES

Run reports from clinical systems such as SystmOne (training will be provided if needed) and interpret and analyse data.

Help patients manage their needs by answering queries, making and managing appointments, making sure patients have understandable written or verbal information to help them make choices about their care.

Maintain patient clinical records ensuring they are accurate and up to date using read coding and data entry.

Work with teams within the GP practice and those who support GP practices, providing administrative support as required.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Readily promote and support access of digital health tools (NHS App) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.

Maintain and update PCN and GP Practice websites, social media channels and digital patient communications, ensuring timely, accurate, and accessible information is available to patients and the wider community.

Use clinical systems for record keeping, audit and evaluation.

Always maintain confidentiality.

LEARNING & DEVELOPMENT

Undertake ongoing training as required for the role of the care co-ordinator.

Take an active role in 1-2-1s and appraisals.

SAFEGUARDING RESPONSIBILITIES

Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:

• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisations requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

Adhere to information governance polices and processes.

MOBILITY

You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

BEHAVIOURS

Partners Health staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately and clearly and know when to listen

o Polite and professional at all times

o works on own initiative

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual and part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Work Safely

o Visible leadership and consistent management

ADMINISTRATION & GENERAL

As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

Person Specification

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Other

Essential

• Driver with sole use of vehicle

Qualities & Attributes

Essential

• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR
• Problem solving and analytical skill

Interpersonal Skills

Essential

• Excellent Communication skills
• Across all forms of media to include telephone, email and in person
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service

Knowledge, Training and Experience

Essential

• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems
• GCSE Grade A to C in English and Maths
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of multi-tasking in a complex and demanding environment

Desirable

• Experience of working within healthcare
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Gamston Medical Centre

District Centre

Gamston

West Bridgford

Nottingham

NG2 6PS

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

• The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
• To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
• To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
• To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
• To work on a rotational basis covering reception duties.
• To participate in all aspects of the administration service within Radiology.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• NVQ level 3 or equivalent or equivalent experience
• Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience

Desirable

• Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent

Knowledge & Experience

Essential

• ECDL, Microsoft Office Specialist or equivalent experience
• Significant experience in an administrative role in an NHS / health care environment or comparable organisation
• Experienced in Microsoft Office packages (Excel, Word, etc)
• Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
• Knowledge of NHS Waiting Times Directives
• Knowledge of Confidentiality
• Experience in efficient, accurate, high-volume date
• Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians

Desirable

• Previous experience in a higher clerical role
• Knowledge of Radiology Waiting Time Directives and pathways

Skills & Abilities

Essential

• Excellent communication and interpersonal skills across a multi-disciplinary team
• Excellent organisational and time management skills with the ability to prioritise tasks
• Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
• Possess a high degree of judgement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person Specification

Qualifications

Essential

• Registered Nurse to degree / diploma level
• Current registration with NMC (Nursing and Midwifery Council)
• Evidence of recent professional development in an up-to-date portfolio

Desirable

• Non-medical prescriber
• Teaching / Assessing qualification

Knowledge & Skills

Essential

• Ability to assess clinical situations and act appropriately
• Able to assess, plan and evaluate patient care taking into account the needs and desires of the patients
• Awareness of effects of ill health and the ageing process
• Awareness of the principles and practice of SSKIN (Surface, Skin inspection, Keep moving, Incontinence, Nutrition)
• Computer literacy including Knowledge of Microsoft office systems and use of email

Desirable

• Leg ulcer assessment and management, Experience in palliative care, end of life care.
• Understanding of Gold Standard Framework
• Diabetes care/management.
• Understanding and/or experience of managing patients with (LTC Long Term Care) needs

Experience

Essential

• Recent previous experience within a comparable role / transferrable skills
• Experience of developing programmes of care of an individual or groups of patients / clients and of providing advice
• Demonstrable knowledge of assessment and therapeutic interventions in area of practice
• Experience of developing programmes of care for an individual or groups of patients/clients and of providing advice
• Ability to prioritise and organise workload effectively
• Experience of using electronic patient/service user record systems
• Ability to communicate in a professional way with people at all levels of understanding either face to face, on the telephone, e-mail or written communication
• Compassionate - with exceptional interpersonal skills with the ability to communicate effectively with staff, patients, carers and relatives (as appropriate) remaining sensitive and empathetic

Desirable

• Experience of mentoring students / supervise other junior staff
• Experience of working within a multi-disciplinary team
• Previous experience delivering care in a community setting
• Experience of working in a rehabilitation environment
• Experience of working in multi-agency services. Experience of mentoring Knowledge and experience relevant to area of practice
• Understanding and / or experience of interagency working

Specific Job Requirement

Essential

• Must be able to undertake all aspects of the role whilst working as a lone worker
• Able to organise own workload and deal with unpredictable nature of the role
• Ability to travel across the county with heavy / bulky equipment and the ability to travel from patient to patient, whilst maintaining a consistent caseload

Further Information

Essential

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question

Other Role Requirements

Essential

• Please refer to the Job Description and Person Specification for further role requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Cheshire NHS Trust

Address

Handforth Health Centre

Wilmslow Road

Handforth

SK9 3HL

United Kingdom

Employer's website

https://www.eastcheshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person Specification

Qualifications / Training

Essential

• General Education
• GCSE Level or equivalent

Knowledge

Essential

• Keyboard skills
• Basic Numeracy and literacy
• Microsoft Windows skills

Previous Experience

Essential

• Customer / patient care
• Relevant clerical or admin background (reception experience). Preferably NHS experience or other health related organisation
• NVQ3 or equivalent experience

Skills

Essential

• Excellent communication
• Keeping calm in difficult situations
• Organisational skills
• Ability to prioritise workload
• Ability to work under pressure

Other Requirements

Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Ability to work without supervision
• Good team working, flexibility
• Ability to work with people at all levels within the organisation / professions
• Diplomatic, mature & positive attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

United Kingdom

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

1. Dispense and issue medicines from the Pharmacy Department including extemporaneously prepared products, controlled drugs, unlicensed medicines and clinical trials, in accordance with the policies, procedures and safe systems of work, which prevail in the department at the time.2. Order and supply pharmaceuticals as part of the ward stock top-up service.3. Using judgements within boundaries of own remit and training, interpret reports accurately to identify the correct supply of medicines and quantities.4. Provide an effective medicine supply service to wards/departments and patients.5. Working as part of a multidisciplinary team to ensure that patients have access to the correct medicines at the right time and that they are involved in decision making.6. Receive medicines into the Pharmacy Department and ensure that documentation and computer entry is carried out in a timely and accurate manner.7. Ensure that all pharmaceutical preparations are stored appropriately.8. Ensure patients own medicines are brought into hospital through direct discussion with patient/relatives/carers.9. Providing information to patients on their medicines supplies within remit.10. Ensuring patients have adequate supply of medicines and reordering as necessary.11. Liaising with discharge facilitators and multidisciplinary teams to identify patients requiring medicines for discharge.12. Preparing medicines for discharge and dispensing items where applicable.13. Acting as a point of contact for basic pharmacy related queries from other staff including nurses and multidisciplinary teams.14. Interpret pharmacy portal reports and prepare daily handover for pharmacy ward teams.15. Review antibiotic reports and order stocks as required through the pharmacy portal system.16. Review controlled drugs report and identify order requirements and liaise with nursing staff to ensure they are ordered.17. Review percentage report, check for transferred medicines, delete duplicate orders and reorder previously supplied medicines if required through the pharmacy portal system.18. Ensure that all unused medicines (if appropriate) returned to the pharmacy are recycled in accordance with the safe systems of work and always participate in the safe disposal of medicines in accordance with departmental procedures.19. Ensures the maintenance and review of ward stocks, liaising with departmental managers, directorate pharmacists, medicines management technicians and the stores and distribution team.20. Participate in the development and project work in line with the objectives of the Trust and Pharmacy Directorate.21. Check picked stock items to ensure accuracy of medicines supplies on top-up.22. Train, supervise, and assess pharmacy assistants.23. Deliver training to pharmacy assistants and other staff as they rotate through areas of practice.24. Deal with ad hoc stock requests as they arise (by telephone or portal) from wards/departments and outside clinics. These may be urgent and will need to be prioritised appropriately.25. Supply emergency orders.26. Support pharmacy assistants with NVQ level 2 training where appropriate.27. Prioritise work so that services meet their objectives.28. Together with other members of staff ensure that procedures are carried out in accordance with current legislation and regulations in respect of the Health and Safety at Work Act, COSHH and that other pertinent recommendations and standards are complied with.29. Participate and co-operate in weekend, Bank Holiday, Statuary Holiday, early morning, and evening services as per departmental arrangements.30. Undertake other reasonable duties appropriate with this role as required. This may be subject to change to meet the needs of our patients.31. Work across sites where required.32. The post holder will be expected to adapt to changes that may occur, which may affect the current practices within the Pharmacy Department, such as the introduction of new equipment, procedures, policies, and hours of working.

Person Specification

Knowledge

Essential

• Knowledge of procedures for own pharmacy area - on the job training, experience to NVQ3 or equivalent level
• Knowledge of stock control systems and storage of medication

Desirable

• Knowledge of hospital pharmacy supply and discharge planning
• Able to relate to all grades of staff within multidisciplinary team

Qualifications

Essential

• NVQ level 2 in pharmaceutical sciences or equivalent

Experience

Essential

• Demonstrable experience working in a pharmacy environment
• Experience of working in a team
• Experience of dispensing prescriptions OR the preparation of aseptic products

Skills

Essential

• Clear and accurate written communication skills
• Ability to use different IT applications
• Methodical with attention to detail
• Ability to train others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job specification and description for further information to support applications for post.

Person Specification

Qualifications

Essential

• Registered General Nurse
• Range of Experience in ward areas

Desirable

• Post reg. study in Neuro specific area
• Acute care experience
• Post qualification experience

Knowledge & Experience

Essential

• Understanding of quality and changing practice in a clinical setting

Desirable

• Acute care experience
• Post qualification experience

Skills & Attributes

Essential

• Ability to communicate effectively in a variety of settings with patients / families/MDT team and with people of varying levels of understanding
• Able to deal with questions and able to present factual information
• Able to maintain accurate records
• Able to manage own workload and that of a team with supervision
• Demonstrate basic IT skills and understanding
• Able to prioritise workload and delegate where necessary
• Able to develop skills and knowledge
• Able to form and maintain effective working relationships with colleagues in health care setting

Other

Essential

• Ability to undertake the shift patterns required to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre

Lower Lane

Liverpool

L9 7LJ

United Kingdom

Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You must have a methodical approach to the work, and the ability to deal empathically and professionally with our patients and stakeholders.

The successful candidate will:

- Have a friendly and courteous manner.

- Exemplary attendance and time keeping.

- Be capable of working in a busy environment.

- Be a Microsoft Word proficient touch typist - there may be a typing test as part of the recruitment process.

- Understand medical terminology.

- Be familiar with the way the NHS works desirable,

- Have an awareness of different medical specialists and referral pathways - preferable but not essential.

- Have excellent organisational and communication skills.

- Receptive to change and have a can-do approach to work.

- Be able to multi-task between typing letters, responding to emails, responding to tasks from the team and answering the telephone.

- Be adept at answering questions and dealing with queries

- Manage Medical and Insurance Reports

- Complete administration tasks in a timely and accurate manner

- Work well as part of our team

- Be confident with computer systems, including Microsoft (Word and Excel) and online platforms.

Person Specification

Location

Essential

• Ability to commute/relocate: Cobham KT11 1HT: reliably commute or plan to relocate before starting work.

Experience

Desirable

• Previous experience of working in a medical practice and using EMIS web (a medical computer system) is desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cobham Health Centre

Address

168 Portsmouth Road

Cobham

Surrey

KT11 1HT

United Kingdom

Employer's website

https://www.cobhamhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE

Medical Receptionist

RESPONSIBLE TO

Practice Manager

JOB PURPOSE

To ensure that the reception area runs smoothly and efficiently, providing a high level of service to patients, doctors, nurses and other members of the practice team.

Reception duties

Greet and direct patients and other visitors

Use of appointment system and monitoring flow of patients into consulting and treatment rooms, informing patients of any delays

Ensure that the patients without appointments but who need urgent consultation are seen in an appropriate manner liaising with the GP where necessary and signposting appropriately

Deal with general enquiries and complaints

Respond to needs of the clinical team

Register new patients and those seeking temporary cover, ensuring procedures are completed

Advise patients of relevant charges for non NHS services and accept payment

Enter requests for home visits onto the computer system including all relevant information and where necessary refer to the GP

Ensure that all requests for prescriptions are actioned the same day in line with practice protocols

Action requests for ambulance transportation

Give out test results in accordance with GP instructions

Ensure computer tasks are actioned on a daily basis

Ensure personal and practice emails are actioned on a daily basis

Ensure smooth running of the following days clinics by checking blood requests etc

At the end of the shift ensure any outstanding queries are handed over as necessary

Telephone Duties

Receive and make calls as required

Divert calls and take messages as appropriate

Signpost patients to the most appropriate service for their needs

Total familiarity with the telephone system

Management of appointment system

Ensure total familiarity with all appointment systems and clinics

Book appointments and reviews ensuring sufficient information is recorded to retrieve the correct patient record

Monitor effectiveness of the system and report any problems

Management of medical records

Ensure correspondence, reports, results etc are filed correctly into the electronic patient record

Tagging of new patient records as required

Entry of patient data onto the computer system

Deal with incoming mail from outside organisations and scan / attach to the patient record