Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• In possession of: Maths & English GCSE A-C grade or equivalent
• Professional Cooking City & Guilds 7061 & 7062, 6100 or 7100 NVQ level 3 or above
• Food Hygiene & Safety Level 3
• Food Allergen Awareness
• ILM Level 3 Management qualification or equivalent qualification
• Knowledge of full range of work procedures, practices and equipment for a catering service, including advanced food hygiene processes; vocational
• Knowledge acquired through training and or experience to Diploma equivalent level in topics such as special diets, health and safety, management
• In depth knowledge of HACCP procedures
• Knowledge of COSHH regulations
• Manual Handling Certificate

Desirable

• BTEC or HND in professional cookery
• Certificate in Health & Safety e.g. IOSH
• Food Hygiene & Safety Level 4
• Allergen Level 3
• HACCP Level 3

Experience

Essential

• Previous experience working in a large-scale catering operation Experience in training of staff
• Knowledge of procedures and protocols used in the catering
• Experience of working in customer service role
• Experience of keeping accurate and precise records

Desirable

• Previous experience working in a hospital catering setting
• Day to day supervision of a kitchen team, including staff meetings
• Previous supervisory experience for multiple team members
• To be conversant with Food Safety Law and NHS Food & Hydration Standards
• HACCP experience including understanding of corrective and preventative action.
• Knowledgeable about allergens and cultural needs including for example gluten free, low fat, halal, vegetarian, vegan diet

Skills and Attributes

Essential

• Ability to work with both management and supervisory teams and make recommendations for service improvements and take these forward
• Organisational skills in delivering a quality food service to patients, staff and visitors
• Knowledge of working in multi-disciplinary environments
• Understanding of Food Safety and FSA guidance
• Proficient IT skills
• Able to work under pressure and to deadlines
• Flexible approach to working
• Commitment to personal development
• Ability to motivate self, staff and teams
• Ability to lead by example
• Excellent communication skills (written, verbal and electronically)
• Able to deal with staff & customers sensitively and diplomatic
• Follow and implement HACCP policies and procedures
• Follow & implement standard recipes
• Issue work instructions to staff
• Ability to prioritise own tasks and that of the team
• Self-motivated
• Have a flexible approach to changes in workload/duties/priorities
• Promote the Catering Services
• Ability to travel between sites
• Able to work to a high standard
• Act in a polite & respectful manner
• Aware of security and confidentiality

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached

Alternative formats of our vacancies are available upon request to [email protected] . Accessibility statement available upon request.

Right to work / Certificate of Sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Qualifications

Essential

• Basic computer literacy with experience of inputting data accurately and quickly using a keyboard

Previous Experience

Essential

• Previous experience of dealing with members of the public in a customer service environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol EOC

Bristol

BS32 4QJ

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Reception is the first point of contact for patients attending the Urgent Treatment Centre. The receptionist will record demographics and other mandatory information, which will include clinical details on the joint computer system. They will act as a first point of contact for all patients wishing to access unscheduled healthcare and will signpost patients to identified service providers as appropriate. This will involve welcoming new patients into the service and providing support and guidance on the ED Streamer check-in system.

The receptionist is the communication link between the clinical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment, working closely with colleagues from the Urgent Treatment Centre to create a collaborative team approach to the reception cover.

Person Specification

Qualifications

Essential

• Good standard of education or experience

Desirable

• NVQ Level Customer Services

Experience

Essential

• Previous reception experience
• Experience of dealing with the general public
• Office/Clerical experience
• Knowledge of Microsoft software

Desirable

• Experience of working in a NHS setting or a health care environment
• Experience and knowledge of Clinical Computer Systems eg. Adastra, Emis

Knowledge and Skills

Essential

• Ability to work as a team member
• Computer literate
• Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills

Personal Qualities

Essential

• Enthusiastic and committed
• Willing to work evenings and weekends
• Ability to diffuse difficult situations and deal with difficult members of the public
• Positive and confident
• Willing to participate in ongoing training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bloomfield Medical Limited

Address

Whitegate Health Centre

150-158 Whitegate Drive

Blackpool

Lancashire

FY3 9ES

United Kingdom

Job description

Job responsibilities

General administrative duties

Accurate typing skills - typing letters/reports

Diary management including room allocations

Working from shared inbox

Experienced in the use of Microsoft packages i.e Outlook and Word

Ordering stock

Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.

Please find attached job description for full details.

Advertising date : 30th September 2026

Closing date : 14th October 2026

We welcome your application.

Person Specification

Education and Qualification

Essential

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education up to Level 1 standard in English Language and Maths.

Desirable

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.2
• Ability to maintain and update patient information database(s).

Experience

Essential

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Desirable

• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disposition

Essential

• Discrete in handling confidential and sensitive information.
• Able to work in accordance with Trust values and attitudes.
• Must be able to demonstrate an understanding of equality and diversity.

Desirable

• Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
• Diplomacy.

Role/Team specific requirements

Essential

• Team Player
• Flexible with working arrangements.

Additional Requirements

Desirable

• Able to meet the mobility requirements for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Carleton Clinic

Carleton Clinic, Cumwhinton Drive

Carlisle

CA1 3SX

United Kingdom

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Work with GP Surgeries to identify potential referrals to the Tier 2 Frailty Service
• Working with Frailty Team colleagues, use risk stratification tools to identify patients at risk and ensure they receive assessment and care in a timely fashion
• Support the Frailty Team in the delivery of Complex Care, coordinating care delivery between service providers as needed
• Make Social Prescribing referrals, as appropriate
• Contribute to planned team huddles and multi-disciplinary team meetings
• Hold regular welfare calls with the patient / carer
• Maintain excellent working relationships with all those involved in the provision and development of services for those with long-term conditions, sharing regular updates of planned care and any changes when they occur
• Work closely with the Frailty Team and others involved in care delivery to ensure patients have relevant referrals and access in place; attend and liaise with the Frailty Team MDT groups, regularly attending case conferences and providing relevant updates

Communication Skills

The post-holder will recognize the importance of effective communication within the team and will strive to:

• Communicate with patients in a welcoming way, which is non-judgmental and respects patients feelings, circumstances, and rights
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
• Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
• Ensure all documented notes are contemporaneous

Supporting Responsibilities

Quality

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Participate in the management, review, and identification of learning from patient complaints and significant events
• Deliver evidence-based care according to the National Institute for Clinical Excellence (NICE) and Care Quality Commission (CQC) guidelines

Information Technology

• Possess basic computing and keyboard skills
• Have a good working knowledge of relevant areas of clinical systems and other programmes as appropriate to the role
• Demonstrate a good working knowledge of the policy on information and clinical governance

Research and Audit

• Contribute to the collection of data for research/audit purposes
• Identify audit topics relevant to the Frailty Team

Professional and Educational Responsibilities

• Ensure all Statutory and Mandatory training is complete
• Avail of all opportunities to develop both clinical knowledge and practical skills

Person Specification

Qualifications

Essential

• Maths and English at GCSE level or equivalent.
• Evidence of relevant experience in a health, social care, community, primary care or care-coordination environment.
• Willingness to undertake all required statutory and mandatory training.
• Good working knowledge of confidentiality, information governance and clinical governance.

Desirable

• Social Prescribing qualification or relevant experience of making/working with social prescribing referrals.
• Relevant qualification or training in health and social care, care coordination, frailty, long-term conditions or a related field.

Experience

Essential

• Customer focused service delivery
• Team working
• Ability to deal with situations sensitively and appropriately, remaining polite and calm at all times

Desirable

• Experience in change management
• Evidence of management experience / training

Personal Attributes

Essential

• Positive, professional and patient-centred approach.
• Compassionate, empathetic and respectful towards patients and carers.
• Able to remain calm and professional when dealing with challenging or sensitive situations.
• Flexible and willing to support colleagues and service requirements.
• Reliable, organised and able to work independently and as part of a team.

Desirable

• Experience working with vulnerable adults or people with complex needs.
• Experience working in a community healthcare or social care environment.

Knowledge & Skills

Essential

• Good verbal and written communication skills.
• Excellent organisational and time management skills.

Desirable

• Able to use electronic systems effectively.
• Ability to maintain accurate and timely records.
• Ability to communicate sensitively with patients, carers and professionals.
• Ability to prioritise and coordinate multiple tasks.

Employer details

Employer name

Harrow Health CIC

Address

Harrow Health CIC- 2nd Floor

7 St John's Road

Harrow

HA1 2EY

United Kingdom

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

Person Specification

Knowledge, Skills and Training

Essential

• Good standard of general education e.g. GCSE's
• RSA Standard 2 Typewriting
• RSA Standard 2 Word processing or equivalent
• Good communication skills (written, verbal and telephone manner)

Desirable

• Maths & English GCSE
• Medical Secretarial Certificate

Job Specific Experience

Essential

• Office experience or work in a similar environment
• Proficient use of the Patient Administration System
• Personnel management skills

Desirable

• Previous NHS experience
• Microsoft Office (Word processing, File management, Excel etc.)

Personal Qualities/ Attributes

Essential

• Ability to deal with members of the public in a professional and considerate manner
• Ability to use own initiative
• Be able to work within a team
• Work to tight deadlines
• Work in a changing environment
• Demonstrate the reasons for confidentiality

Additional Requirements

Desirable

• Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

49 Alumhurst Road

Bournemouth

Poole

BH4 8EP

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

1. At all times to act in accordance with and adhere to laboratory and Trust procedures and protocols.
2. To work under the direction of Senior BMS staff in the provision of a diagnostic Microbiology service, working within departmental guidelines and safety policies.
3. To be responsible for health and safety issues pertinent to diagnostic laboratory work, adhering to all Trust and laboratory employment Health and Safety policies and Control of Substances Hazardous to Health (COSHH) regulations.
4. To rotate (after suitable training and competency verification) through all sections of the Bacteriology department.
5. To participate in rotas covering Saturday, Sunday and Bank Holiday mornings as required.
6. To participate in the out-of-hours service in a lone worker situation.
7. To participate in mandatory training requirements of the Trust and attend training sessions, educational meetings and laboratory meetings as appropriate.
8. To participate in annual joint review in accordance with the Trust appraisal policy.

Person Specification

Qualifications

Essential

• BSc (Hons) Biomedical Science (Institute of Biomedical Science (IBMS) approved) or equivalent
• Current registration with the Health & Care Professions Council (HCPC)

Desirable

• Working towards IBMS Specialist diploma in Medical Microbiology

Experience

Essential

• Experience of working as a Biomedical scientist within a Medical Microbiology laboratory in an NHS Laboratory or equivalent in the UK

Desirable

• Post-HCPC Registration experience of working in all areas of a Medical Microbiology laboratory.
• Experience of working on-call in a lone worker situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

United Kingdom

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected].

Person Specification

KNOWLEDGE, SKILLS AND TRAINING

Essential

• Educated to GCSE level or equivalent experience
• To show understanding of patient confidentiality

Desirable

• Knowledge of NHS organisation and protocols

JOB SPECIFIC EXPERIENCE

Essential

• Experience of working within an office environment

Desirable

• Experience of working with the NHS

PERSONAL QUALITIES/ATTRIBUTES

Essential

• Good team working and communication
• Ability to interact with patients and visitors in a professional manner
• Ability to work under pressure and maintain a positive outlook

Desirable

• Ability to think creatively and problem solve

ADDITIONAL REQUIREMENTS

Essential

• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively

Desirable

• To be adaptive and flexible when undertaking new challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Kings Park Hospital

Gloucester Road

Bournemouth

BH7 6JF

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

To undertake duties in and be involved with the maintenance work of the section, as directed by the Team Leaders

To undertake any project work as directed by the Team Leaders

To work within the quality system and assist in its maintenance and development

To ensure that equipment service records are accurately kept in the Clinical Engineering e-Quip database.

To report to the Team Leaders any perceived deficiencies in the tools required or the personal training required to competently performing your duties.

To keep equipment stock spares at correct level. These will require re-ordering when stocks are low.

To work flexibly when required meeting the requirements of the Service

To perform such duties at a comparable level of responsibilities, as may normally be agreed with the job holder.

To travel to other hospitals when necessary in the execution of their work to which end a driving licence holder is essential.

Person Specification

Qualifications

Essential

• Level 3 qualification, ie NVQ, BTEC National or *demonstrate equivalent experience in medical engineering based subject.

Desirable

• Specialist knowledge gained through technical training courses.

Experience

Essential

• Experience of working in an engineering discipline

Desirable

• Experience of working within a Clinical Engineering environment

Skills

Essential

• Highly developed physical accuracy and eye coordination, for working on complex equipment
• Able to exercise own initiative when dealing with issues within own area of competence
• Able to concentrate when subject to unpredictable working patterns and when working on complex equipment
• Able to deal with distressing circumstances when working in clinical areas most days

Knowledge

Essential

• Understanding of Information Governance and Confidentiality

Othr Requirements

Essential

• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Teaching Hospitals NHS Foundation Trust

Duckworth Lane

Bradford

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

• GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Experience

Essential

• Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Vacuum/mop sweep/damp mop/spot clean/spray buffing of floor surfaces, using machinery as required.
• High and low dust (including skirting boards/window ledges/curtain rails/notice boards/picture frames/furniture/doors and door stays)
• Vacuum carpeted areas, daily removal of spots or stains, and shampooing of carpets using machinery on housekeeping supervisor instruction.
• Collection and tagging of all rubbish, removing bags, clinical waste bins, sharps bins and flattened cardboard containers to designated collection points.
• Ensure waste is correctly segregated at the collection point, and placed into locked containers, as required by Trust policy.
• Replace bags on stands/containers, with the correct colour code, and ensure that containers are clean.
• Damp dust lockers, over-bed tables, chairs, beds, ledges, over-bed lights, pipes, radiators (remove cages as instructed) bed and locker wheels.
• Attend to deep clean requests throughout the hospital
• Damp dust/polish desks, furniture, fittings at nurse station and in offices, day room, and any other ancillary rooms attached to the area.
• Damp clean all office equipment i.e telephones.
• Clean baths, showers, and hand basins, polish all chromium fittings.
• Clean lavatories inside and outside of bowl, clean seat, handle, cistern and surrounding area, including sanitary bin.
• Ensure that lavatory brushes and holders are thoroughly clean after use.
• Replenish paper hand towel containers, toilet roll containers, hand soap, hand cream and hand gel dispensers with appropriate consumables.
• Ensure that all containers are clean inside and out.
• Clean and polish mirrors and glass on doors and partitions.
• Wipe down (sanitise) light switches, electrical sockets and electrical trucking
• Clean/Remove spots and splashes from paintwork on doors and walls.
• Assist with curtain changing.
• Infected rooms should be cleaned as instructed by ward sister/ housekeeping supervisor and following the procedure laid down in agreement with Infection Control.
• All cleaning equipment should be maintained in a clean and hygienic condition, and guidelines for correct storage of equipment and materials must be adhered to. Faulty electrical equipment must be removed from use, and reported to the ward charge nurse/ housekeeping supervisor immediately.
• Monitors stock control.
• A follow up clean of surfaces contaminated by body fluid spillage will be carried out after the initial clean by nursing staff (see Trust policy on dealing with spillage).
• Assist with catering duties where applicable, prepare and serve continental style breakfast to all patients if applicable.
• Prepare and serve drinks to patients as required. Collect wash and change patient water jugs. (In absents of ward host) Collect, rinse and load ward dishwasher with dirty crockery and cutlery from patient breakfast service.
• Hand outpatient menus and take orders for lunch service ensuring that the menu summary collation sheet for patients including special diets is completed as required. (In absents of ward host)
• Patient privacy and confidentiality must be respected at all times.
• Undertake any reasonable request issued by Supervisor/Manager.

Person Specification

Qualifications

Essential

• Good level of basic education - able to demonstrate literacy, numeracy, and comprehension skills
• Previous Housekeeping Experience

Desirable

• NVQ level 1
• Basic food Hygiene

Experience

Essential

• Customer Service Experience
• Hygiene COSSH procedures

Desirable

• NHS experience
• Infection prevention and control

Skills

Essential

• Able to use own initiative to cope in a variety of situations
• Good time management skills able to plan and prioritise time and workload
• Able to deal confidently and professionally with members of the public and staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Crowthorne Maternity Hub

Unit 3, Wellington Business Park, Duke Ride

Crowthorne, Berkshire

RG45 6LS

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.

Person Specification

Experience

Essential

• Extensive Clinical experience, particularly in the community or outpatient setting
• Experience of leading a team
• Evidence of involvement in clinical audit
• Evidence of case management
• Experience of working within Quality agenda and undertaking audit
• Experience of delivering presentations, and teaching to small groups
• Experience in partnership working across professional disciplines and service specialities
• Experience of working within a defined budget

Desirable

• Experience of working with the clinical area and client group
• Experience of Conducting Investigation and RCA

Other

Essential

• Ability to demonstrate commitment to CPG core values
• Ability to access sites around N E Lincolnshire

Desirable

• Evidence of contributing to research or publication in relevant journals

Qualifications

Essential

• Registered with the NMC/HCPC
• Masters degree or equivalent in Advanced Clinical Practice
• Non-medical prescribing qualification
• Teaching qualification

Desirable

• Leadership qualification or experience of leading a team

Knowledge & Skills

Essential

• Advanced clinical assessment and decision-making skills, with the ability to recognise and respond to complex patients
• Proficient in interpreting diagnostic tools
• Ability to work autonomously
• Excellent, time management, organisational skills
• Knowledge of Mental Capacity Act; safeguarding adults and children;
• Clinical governance; risk management; Conduct investigations
• Excellent verbal and written communication skills with the ability to build rapport and trust with patients and multidisciplinary teams
• Knowledge of national guidelines and ability to research best practices solutions
• Knowledge of working within budget and understanding financial management
• Ability to deal with changing priorities, work under pressure, and work to tight deadline and flexible
• Ability to motivate, empower and lead teams from different professional disciplines
• To identify, manage and mitigate risks
• Ability to problem solve and make sound decisions concerning issues
• Effective IT skills including use of M365 applications, including but not limited to Excel, PowerPoint, Outlook and Word

Desirable

• Use of Outcomes Tools
• Partnership working across health and social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Care Plus Group

Address

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP

United Kingdom

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role.

Person Specification

Knowledge and Experience

Essential

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Ability to use computer software to develop operating lists
• Experience dealing with people (customers, patients) over the telephone or in person
• Ability/experience of working under pressure
• Ability to problem solve/use initiative

Desirable

• Experience of dealing with patients appointments

Specific Skills

Essential

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
• Excellent organizational skills
• Prioritises own workload to meet deadlines
• Ability to work as part of a team

Qualifications

Essential

• Educated to GCSE/O level or equivalent work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose:

Use the manual and computerised systems including PAS, ENVOY, PTS, TEAMS, MyPre-Op+ and CLIP to:

To work as part of the Pre-Operative Assessment clerical team assisting with the smooth and efficient running of the Pre-Operative Assessment Clinic.

Provide a comprehensive receptionist service for the department and administration duties as set out in the job description.

To make appointments on the Trust IT systems in accordance with agreed policies and procedures.

To provide accurate, timely information to assist nursing staff in good management of their Pre-Operative Assessment clinics.

The post will also include answering telephone queries and updating the hospital PAS system.

To ensure the confidentiality of all patient information and Trust business.

Key Duties:

Postholders must be able to work on their own initiative when carrying out their usual duties. Supervision is available as required.

To participate in reception duties for Pre-Operative Assessment Clinic Countywide, as well as any other visitors to the department.

To greet patients in a polite and respectful manner and promote patients sense of dignity at all times.

The postholder is often the first point of contact for the majority of patients.

Use of manual and computerised systems including PAS, CLIP and digital MyPre-Op system.

To check registration details and demographics for accuracy and ensure that all details are updated on PAS to include #call me

Record the patients attendance to clinic and outcome their appointment on their departure

Notify secretaries of DNAs via the agreed proforma

To deal with enquiries from patients, the general public and other staff as appropriate.

Ensure the smooth daily running of the Pre-Operative Clinic reception desk

Liaise with ambulance control for ensuring the patients return journey home is scheduled

To carry out any other duties appropriate to the grade as requested by the booking team.

Ability to prioritize workload according to demands of the department.

To reschedule Pre-Operative assessment appointments in accordance with the agreed S.O.P, under the direction of the administration team.

Communication Responsibilities:

To ensure that there is good communication between the administration team and the clinical team so that the department runs smoothly.

To demonstrate tact, diplomacy, patience and empathy in the course of considerable patient contact, both in person, over the telephone, and by email correspondence.

Ensure telephones are answered promptly and dealt with appropriately.

To respond to patient telephone or face to face complaints in the first instance, seeking support and advice from the team leaders or nurses as appropriate.

To impart clear, concise appointment related information to patient, secretaries and booking staff.

To use interpersonal skills to interact and communicate appropriately with a variety of patients from differing backgrounds and cultures, puting each individual at ease and reassure anxious patients.

To communicate appropriately with patients who have special needs including patients with physical and mental disabilities, learning difficulties and with patients who are anxious and/or upset.

To communicate appropriately with patients who are behaving in an aggressive manner and seek help from senior staff.

To deal appropriately with messages left on the out of hours answerphone service, and any emails received into the countywide email box.

To communicate effectively and work collaboratively as a member of the Multi-Disciplinary team.

Clerical Responsibilities:

To answer general telephone queries from patients, health professionals and the general public and process appropriately or refer on to relevant staff as appropriate.

In exceptional circumstances where clinical staff are unable to arrive for the clinic, support the appointments team and nurses with cancelling patients by telephone at the last minute.

To amend and cancel appointments appriopriately. Notify relivant secretary or booker.

To generate appropriate letters and cross reference patient details for accuracy

To liaise with other Pre-Operative Assessment clinics across county.

To provide clerical support for nursing staff countywide.

To destroy confidience waste appropriately and in line with the Trust policy.

Ensure computer, printer equipment and stationery is available and working effectively working, reporting any faults or problems to the team leader.

Educational Responsibilities:

To demonstrate working practices to new and exsisting employees including Admin & Clerical staff, any Pre-Operative Assessment staff countywide.

To have sufficient knowledge of Departmental clinical procedures to be able to inform and advise patients.

To have sufficient knowledge of the Pre-Operative Assessment Service to be able to advise patients on the appropriateness and timeliness of appointments.

To ensure your training requirements are up to date within Trust targets.

General Responsibilities:

To observe confidentiality of patient records at all times in accordance with the Data Protection Act.

To use acquired knowledge to inform patients of the benefits of Pre-Operative Assessment

To manage and prioritise own workload, taking identified priorities into account and observing department policies.

To review procedures regularly in discussion with colleagues and advise of any improvements that could be made to administrative procedures.

To comply with department sickness SOP and report any absences in accordance with this policy.

To report any equipment faults or hazardous or potentially dangerous situations.

To report any accidents, untoward incidents and complaints by following appropriate escalation procedures.

To ensure patient confidentiality.

To ensure all Trust standards and policies are observed.

To remain professional at all times

Person Specification

Qualifications

Essential

• Good standard of Education

Desirable

• Any recognised typing qualifications
• Recognised English & Maths qualification
• Evidence of additional self-development

Experience

Essential

• Previous Customer services experience/dealing with the public
• Previous Administration experience

Desirable

• Previous clerical/reception experience within a hospital

Knowledge and Skills

Essential

• Professional
• Good organisational / time management skills including contact with general public
• Good clear handwriting
• Ability to work as part of a team and on own initiative
• Good IT skills

Desirable

• PAS and/or CLIP understanding

Personal Qualities

Essential

• Able to work in a team
• Ability to work to deadlines
• Awareness of self-presentation suitable for the workplace.
• Flexibility
• Understanding the importance of confidentiality
• Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

1. To demonstrate highly specialist clinical expertise in the assessment, treatment and management of, language and communication problems in children and young people providing appropriate specialist intervention and evaluating outcomes.

2. Where the post holder is dysphagia qualified: to demonstrate highly specialist clinical expertise in the assessment, treatment and management of children with eating, drinking & swallowing disorders, within the remit of own clinical competencies.

3. To demonstrate highly specialist knowledge in these clinical areas underpinned by current evidence-based practice and outcome measures.

4. To take a clinical lead in this specialised area for the paediatric special and complex needs service area.

5. To demonstrate highly developed auditory and perceptual skills in the assessment diagnosis and treatment of patients/clients.

6. To make appropriate diagnoses and highly specialist clinical decisions on evidence from assessment of complex cases, including differential diagnoses.

7. To demonstrate specialist expertise in managing children with the highly complex special needs who present with one or more of the following: learning difficulties, mental health problems, autism, sensory needs and behaviour that challenges.

8. To use / apply specialist knowledge to inform sound clinical judgements / decision making for case management, developing clear care plans based on best practice.

9. To demonstrate clinical effectiveness reflecting on evidence-based practice and outcome measures.

10. To provide advice to others regarding the management and care of children with communication difficulties.

11. To communicate complex condition related information from assessment to carers, families and members of the multi-disciplinary team/other professions, demonstrating empathy and ensuring that effective communication is achieved, particularly where barriers to understanding exist.

12. To work closely with clients, carers and families, in order to agree plan of management.

13. To deal with initial complaints sensitively, avoiding escalation where possible

14. To form productive relationships with others who may be under stress and/or have challenging communication difficulties.

15. To demonstrate excellent communication skills.

16. To demonstrate skills in motivating clients and /or carers to engage in the therapeutic process.

17. To employ counselling skills with children, carers/families with highly complex needs.

18. To maintain sensitivity at all times to the emotional needs of children with special and complex needs and their carers, in particular when imparting potentially distressing information regarding the nature of the clients difficulties and implications of the same.

19. To demonstrate the ability to manage children with challenging behaviours including the application of appropriate management strategies.

20. To monitor and review the progress of children and young people against the targets set and agreed, and to modify targets as appropriate.

21. To adapt practice to meet individual patient/client circumstances.

22. To reflect on clinical practice both individually and with peers identifying strengths and needs and providing evidence of sound clinical judgements, based on research and evidence-based practice.

23. To develop the ability to reflect on auditory, visual and kinaesthetic aspects of clients communication and to identify appropriate strategies to facilitate and enhance communicative effectiveness.

24. To be aware of legal requirements relating to the provision of a speech and language therapy service.

25. To maintain up to date and accurate case notes and write reports reflecting highly specialist knowledge, ensuring that they meet departmental standards and are in line with local Trust Policy, and RCSLT professional standards.

26. To demonstrate knowledge of current policies and practice in education and incorporate these into the model of working as appropriate.

27. To manage and prioritise a complex and specialist caseload independently, advising line manager on issues of service delivery including shortfall, service pressures etc.

28. To demonstrate skills in dealing with complex issues to generate appropriate strategies for caseload management.

29. To contribute to multi-agency assessment procedures as required, including statutory educational assessment.

30. To demonstrate good negotiation skills across a range of issues and situations, recognising and resolving potential breakdown and conflict when it occurs.

Person Specification

Education / Qualifications

Essential

• BSc. Speech Path or Equivalent (including Dip. CST)
• HCPC licence to practise, and registered member of RCSLT
• Successful completion of highly specialist/expert short courses relevant to field e.g. signing, ASD, physical disability

Desirable

• Successful completion of highly specialist post graduate study relevant to field e.g. advanced ASD courses, Makaton Regional Tutor, AAC)
• Successful completion of highly specialist post graduate study in the field of paediatric dysphagia

Knowledge

Essential

• Of a highly specialist range of assessment tools and procedures to evaluate communication, speech & language skills relevant to paediatric special and complex needs including autism
• Of the key characteristics leading to a highly specialist differential diagnosis relevant to paediatric special and complex needs
• Of selecting, setting & evaluating highly specialist treatment goals
• f a highly specialist range of therapeutic interventions relevant to paediatric special and complex needs demonstrating the evidence base for these approaches
• The application of highly specialist knowledge of local cultural, linguistic & demographic factors to the management of and understanding of disability and communication difficulties.

Previous Experience

Essential

• Broad range of experience with relevant client groups post registration, including at a specialist level
• Of working at a specialist level in paediatric complex needs, including the management of children with mental health problems; ASD and LD
• Delivering highly specialist training to a range of audiences

Desirable

• Carrying out evidence based / research projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

The Bridge Schools (Inclusion Bases)

Islington, London

N7 9LD

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Job responsibilities:Please note for a specific detailed job description for this vacancy please see attached job description.

  To provide a comprehensive support to consultants and speciality teams, including nurse practitioners/clinicians.

  To produce accurate correspondence in a timely manner, typing from audio dictation.

  Quality check documentation completed in clinical administration support

  Support with 18-week Referral to Treatment pathways including tertiary referrals to external trusts and ensure these are accurately recorded on the Patient Administration System (PAS).

  Keep track of referrals to ensure patients are reviewed promptly. Check follow up appointments are arranged in conjunction with RTT) patient pathway.

  To book, reschedule and cancel appointments/clinics.

  Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

  Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues.

  Ensure all correspondence relating to patient care is acted upon in a timely manner.

  Working across both sites.

Person Specification

Skills/Ability/Knowledge

Essential

• Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other Requirements

Essential

• Understanding of confidential nature of role and awareness of Data Protection Act

Education/Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication and Patient Liaison

Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.

Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.

Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket.

Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

Sending no contact letters, ad hoc letters completed by the consultant which are generated.

Be part of the reception rota, to let patients into the department and attend them on the EPIC system in line with trust policies. To cover any aspects relating to reception such as ordering transport and answering patient queries, other adhoc requests may apply.

Coordinating Patient Care

PTL monitoring / updating / escalating where patient pathway issues are identified if not within their scope to resolve.

Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway.

Corresponding with patients, practices and internal staff.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential