Job description

Job responsibilities

To type all correspondence relating to outpatients and inpatients, as well as typing departmental correspondence.

To request patients new and follow up appointments as required using Lorenzo system and liaising with appropriate consultants and departments.

To receive enquiries from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.

To update and maintain the 18 week RTT Status, ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.

To provide cross cover for secretarial team during annual leave and sickness.

To co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.

To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.

To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using Lorenzo.

To take responsibility of patient electronic records and ensure data is relevant, up to date and accurate, logging data where necessary.

To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.

To action all routine leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale.

To maintain clinicians diaries, ensure meetings are arranged and undertake minutes for meetings as and when required.

Person Specification

Qualifications

Essential

• Able to demonstrate good basic education
• English language pass GCSE
• RSA III or equivalent speed and accuracy

Desirable

• European Computer Driving License

Experience

Essential

• Working knowledge of Microsoft Office

Desirable

• Working knowledge of PAS

Skills

Essential

• Articulate - excellent communications skills
• Friendly and professional telephone manner to support the above
• Good audio/copy typing skills
• Able to prioritise tasks
• Demonstrates potential to be able to work under pressure
• Demonstrate understanding of patient confidentiality

Desirable

• Experience of Excel and Powerpoint

Personal Qualities

Essential

• Able to respond effectively to working alone or in a team
• Conscientious and hard working
• Ability to deal with distressing situations patients/relatives
• Ability to use initiative
• Honest and reliable
• To be able to adapt to change
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Medical Secretariat Team 1

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached supporting documents Job Description and Person Specification which contain more information about the role.

Person Specification

Education and Qualifications

Essential

• Current NMC Registration for nursing or midwifery: adult nurse, children's nurse
• BSc 2:2 degree (or above) qualification equivalent to 360 credits at level 6 or evidence of previous education and learning to this level.
• Evidence of recent continual professional development
• ALL sections of application form completed FULLY according to written guidelines
• Literacy and Numeracy at the level of the National Qualifications Framework at level 1-2 for Numeracy (equivalent of GCSE) and 3-4 for Literacy (equivalent of A level).

Desirable

• BSc 2:1 degree or above

Knowledge

Essential

• Good understanding of the public health agenda and recent policy developments & working in community settings
• Knowledge of local and national policies which influence the provision of health visiting or knowledge required to work with this client group
• Current knowledge of safeguarding issues
• Good understanding of the role of the SCPHN Health Visitor and School Nursing and the healthy Child Programme

Desirable

• Ability to demonstrate good leadership skills
• Knowledge of quality issues, the audit process and clinical governance

Experience

Essential

• Experience of working within multi-disciplinary teams
• Evidence of involvement in the management of difficult situations and conflict resolution
• Evidence of working effectively within a team
• Evidence of working without direct supervision and managing own workload

Desirable

• Experience of working with children and families
• Experience of working in the community

Skills and Abilities

Essential

• Academic ability to study independently at degree or postgraduate level
• Good computer literacy skills e.g. Microsoft word, excel Excellent, adaptable communication skills both written and verbal
• Demonstrate ability to adapt to working within a changing environment
• Demonstrate knowledge of research - based practice
• Evidence of supporting equality and valuing diversity in own practice

Desirable

• Ability to support children and families to make informed decisions in relation to their health and well-being

Other Factors

Essential

• To have a valid UK driving licence and be a car driver
• To be able to access a car for work purposes
• To be able to travel across Croydon and surrounding Boroughs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon Health Services NHS Trust

530 London Road

Croydon University Hospital

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Job description

Job responsibilities

Administrative and support service

Provide a comprehensive and high level administrative and support service to the Quality team

Manage and prioritise the workload effectively, including the following:

Electronic mail and post

Respond to routine correspondence on behalf of the Quality Team

Draft responses to complex correspondence for the Quality Team to review.

Ensure urgent correspondence is brought to the Quality Team attention or delegated to an appropriate member of staff.

Manage the Quality Team diary

Ensure the diary is managed with effective use of time, and to meet organisational requirements, including rescheduling conflicting appointments and making appropriate travel arrangements.

Arrange meetings with large or small groups of people, coordinating with internal and external parties to negotiate dates and times, and ensuring details are communicated appropriately to relevant parties.

Meeting arrangements

Plan and make arrangements for large meetings and seminars, liaising with internal and external staff to book venues, arrange programmes and speakers. Negotiate costs, ensuring the event stays within set budget.

Attend the event to ensure its smooth running, where appropriate.

Provide an administrative service for meetings including booking venues, preparing papers and taking minutes or notes for accurate transcription. Undertake progress reporting on action items from meetings, liaising with, Quality Team, and other internal and external staff.

Prepare PowerPoint presentations, and ensure equipment is set up ready to present.

Undertake regular testing of presentational equipment including data projection and computers.

Communication

Answer telephone calls from members of internal and external organisations, providing general non-clinical information about the Trust or directing the caller more appropriately.

Greet visitors to the department in a professional and courteous manner.

Document production

There is a regular requirement to produce accurate and professional documentation, in line with corporate style, including letters, reports, presentations, and minutes or notes of meetings. This includes advanced use of IT packages including Word, Excel, Outlook and PowerPoint.

Record systems

Set up and maintain records for sickness and holiday absence of staff reporting to the Quality Team

Manage and maintain effective filing and bring forward systems.

Ordering

Responsible for maintaining stationery stocks and ordering supplies.

General office duties including photocopying and reception duties

Management of meetings and groups

To manage the arrangements for specific meetings in line with agreed protocols, including:

Arranging the annual schedule of meetings, in discussion with the Quality Team

or Chair, along with an annual plan of business scheduled for those meetings.

Ensuring reports are received within agreed deadlines, liaising with Trust and external staff as required.

Communicating effectively with meeting members and circulating agenda and supporting papers in line with agreed protocols.

Be comfortable taking both formal minutes and action and prepare draft minutes within 10 working days for approval by the meeting Chair.

Taking responsibility for progressing action items from meetings, liaising with Quality Team and other staff, to ensure up to date position statements are available for following meetings.

Person Specification

Qualifications

Essential

• Good standard of general education (4 GCSEs or equivalent), including Maths and English language
• Level 3 diploma in administrative practice or business management or equivalent knowledge
• Evidence of continued professional development

Experience

Essential

• Previous experience of working within the NHS
• Previous experience of working within administration at a senior level
• Taking and transcribing formal minute
• Pitman or Teeline shorthand, or equivalent skill in minute taking and transcription of notes

Skills

Essential

• Previous experience of working within the NHS
• Previous experience of working within administration at a senior level
• Taking and transcribing formal minutes (at Board level)
• Pitman or Teeline shorthand, or equivalent skill in minute taking and transcription of notes
• Excellent IT skills and experience in the use of Microsoft Office, including Word, Outlook and Excel, other databases.

Personal Qualities

Essential

• Tactful and diplomatic
• Adaptable and flexible
• Organised, professional and punctual
• Ability to work and communicate with people at all levels
• Team player
• Ability to concentrate for prolonged periods
• Ability to deal with unpredictable workload and frequent interruptions
• High degree of discretion and initiative

Other

Essential

• Good personal presentation
• Flexibility in working hours
• Ability to independently travel
• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Flexible

Warwickshire

CV34 6SR

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Recent experience in an Acute Hospital clinical setting

Desirable

• Experience in interventional radiology or cardiology or similar acute care setting
• Scrub experience

Qualifications & Training

Essential

• Adult Nurse/RGN with current NMC registration
• Up to date knowledge of professional issues
• Up to date with mandatory training
• Able to demonstrate professional development post registration

Desirable

• Clinical skills of peripheral cannulation and intravenous drug administration
• Immediate Life Support (ILS)

Personal Attributes & Skills

Essential

• Caring attitude towards patients
• Communicate effectively with colleagues/staff at all levels both verbally and via written documentation
• Ability to deal with clients who have barriers to communication (language, deafness, learning difficulties)
• Able to maintain patient confidentiality
• Team player
• Ability to work independently when required
• Able to work under pressure
• Follow protocols but able to evaluate the need for consultation with senior colleagues
• Logical & methodical manner
• Able to accommodate the demands of the post as required with flexible working and good attendance.
• Able to commit to being part of an out of hours on call rota
• Able to travel to all Trust sites independently as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. To provide operational management and support the clinical leadership.2. To contribute to, quality improvement and problem solving across the clinical pathways.3. Ensuring clinical interventions are implemented in line with the latest NICE guidelines and specialist standards.4. Ensure the protocols and arrangements are in place so that people can be stepped up and down to and from the service as required.5. Ensure clinical governance arrangements are in place to cover all of the clinical activity.6. Ensure that staff are appropriately skilled and trained to deliver the service and to provide supervision.7. Ensure satisfactory supervision arrangements are in place for all elements of service delivery.8. To ensure professional development of the clinical team9. Direct management of Band 6-710. Ensure effective and appropriate deployment of staff, monitoring , retention, sickness, absenteeism, working performance and taking appropriate action at the earliest opportunity.11. To adhere to all clinical policies and procedures.12. Ensure good communication with all staff and teams, relative and carers13. Motivate train and develop staff through Personal Development Plans and Individual Performance Reviews to enable staff to work to their full potential.14. Demonstrate strong and decisive leadership of the team ensuring appropriate and effective use of resources in the delivery of care.15. Take on project work to assist in the development of the service as agreed with the service manager.16. Ensure effective team communication and document team meetings.17. Ensure empowerment and organisation of the junior staff.18. To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.19. To be aware of the responsibility of all employees to maintain a safe and health environment for patients/clients, visitors and staff.20. Co-ordinate annual leave/bank holidays/long service days and study leave arrangements ensuring that staffing levels remain sufficient to meet the needs of the service.21. Ensure activity data and correctly reflect service delivery including analysis of trends.

Person Specification

Education / Qualifications

Essential

• Registered Nurse/occupational Therapist/Clinical Psychologist/Social work qualification.
• NMC or HCPC registered.

Desirable

• Evidence of continued personal and professional development.
• Teaching/coaching experience.
• Leadership training

Experience

Essential

• Experience in leadership role
• Evidence of experience in service evaluation and improvements.
• Evidence of Interdisciplinary/multi-agency working experience
• Experience of developing user and carer involvement strategies in the recovery process
• Experience & Evidence of recruiting and managing and training staff

Skills & Abilities

Essential

• Effective written and verbal communication skills
• Ability to manage change and deal with conflict / stressful situations.
• Effective organisational and time management skills
• Basic IT
• Ability to work to deadlines.
• Ability to adhere to the NHS Plan

Desirable

• IT qualification
• Ability to develop and lead new initiatives within the clinical care environment.

Knowledge and understanding

Essential

• Working knowledge of the Mental Health Act
• Knowledge and understanding of Health & Safety regulations.
• Knowledge of care management and the care programme approach.
• Knowledge and understanding of requirements of the National Service Framework
• Knowledge and understanding of key issues in clinical practice in mental health.
• Good knowledge of the policies and guidelines pertinent to the planning and delivery of care to adults with mental health needs.
• Awareness of the impact of the health economies on service planning and delivery

Desirable

• Knowledge of leadership theories.

Physical Requirements

Essential

• Ability to work flexibly.

Desirable

• Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Other

Essential

• Some travel between operational bases
• Ability to represent the team/service/trust in a professional manner.
• Willingness to embrace the integrated model and news ways of working.
• Willingness to be flexible in approach and attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

Norfolk Community Eating Disorder Service

Meridian Business Park, 21 Meridian Way

Norwich

NR7 0TA

United Kingdom

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for enthusiastic and motivated individuals who:

• Are organised, efficient and able to prioritise their workload
• Have excellent interpersonal and communication skills
• Demonstrate a calm, professional, and friendly manner
• Are adaptable and able to respond to a changing work environment
• Bring a positive, flexible, and proactive approach to their work

Previous experience working in a healthcare setting or in a reception/administrative role is desirable, but not essential.

Full Job roles and description as follows:

• To welcome patients,carersand visitors to the department.

• To be polite and friendly, dealing with queries in an efficient andtimelymanner.

• To ensure patient information is kept confidential and not shared with others.

• To respond to queries from patients, carers,visitorsand staff.

• Tomaintaina safe environment for patients and staff, raising concerns promptly.

• To keep patients informed if clinics are overrunning.

• To liaise with and alert a clinicianin the event ofa patient becoming unwell and requiring prompt/immediate attention.

• To oversee patients awaiting transport and liaise with the transport departmentin relation to patients still waiting.

• To take and action internal calls on the reception desk.

• To follow and adhere to Trust Standard Operating Procedures and Quick Reference Guides(QRGs).

• To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day.

• To book follow up appointmentsaspatients leavethe department.

• To ensure patient essential information is checked and updated at each visit,eg.telephone contacts, ethnicity etc.

• If required to generate a letter for patient once appointment has been scheduled.

• To carry out the administratively element of the appointment outcomein a timely mannermeeting the required key performance indicators.

Admin Support

• To process patient referrals received including transferring referrals to other service providersand other departments.

• To respond promptly to short-notice clinic cancellationsensuring all patients are promptly contacted by telephone and verbally informed of the clinic cancellationbeforereschedulingtheirappointment.

• Retrospective booking of clinics appointments to ensure all patient attendances are recorded appropriately onCareflow.

• Addingpatients to a waiting list where necessary offering appointment dates within agreed timescales as per Patient Access Policy ensuring patients are managed chronologically oraccording topriority of referral(urgentandroutine).

• To deal with enquiries from all service users in a helpful,courteousand diplomatic manner.

• Photocopying, filing and other administrative duties to ensure the efficient running of the office as well as being flexible in terms of ad-hoc administrative tasksrequirements.

• EDMS uploading asrequired.

• Ensure that patients are offered the first available date considering previously cancelled appointmentswith multiple patient cancellations being flagged to treating clinician for clinical validation.

• Notifying patents of their booked appointment date and time verbally by telephone(iewhen booking into a last-minute slot).

• Ensuringappropriate paperworkis sent to patientsin a timely mannerrelevant to groupbookings.

• To be flexible to alter shifts to support cover and duties due to annual leave/sicknesswhere possible.

• Provide cover for colleagues across the specialty during periods of planned annual leave and sickness.

• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner. This may include enquiries from patients, theirGPsandother departments/hospitals.

• Maintain a high quality in own work and encourage others to do so.

• Toassistwith the trainingneeds ofnewstaffstarters.

• Contribute to own personal development andassistwith learning and development activities.

• Be aware of the needs and concerns of patients and to provide a friendly, efficient service to patients. Use effective listening and communication skills when dealing with potentially distressed patients. Use empathetic approach to patients seekingassistancefrom clinical staff/senior managers asappropriate.

• To undertakeadditionaladministrative tasks and responsibilities as required by theB4 team leader and/orSpecialty Manager.

Person Specification

Education/Training/Qualifications

Essential

• Educated to GCSE or equivalent
• IT literate with experience of inputting data or using a patient administration system.
• Competent keyboard skills essentially accuracy and speed.

Work Experience

Essential

• Experienced of general office administration and clerical duties within or outside of the NHS or similar organisation.
• Experience of working as part of a team in a multi-disciplinary environment.
• Ability to demonstrate good customer care skills both face to face and over the telephone.

Desirable

• Understand outpatient booking processes and/or a fundamental understanding of the NHS.

Knowledge/Skills/Abilities

Essential

• Good verbal and written communication skills with the ability to investigate queries, taking action as required.
• Able to develop good / strong working relationships amongst team, colleagues and staff.
• Able to deal with day-to-day duties and tasks in a calm, organised, and flexible approach to meet the needs of the service.
• The ability to work to tight deadlines in a bustling department.

Personal Qualities/Special Circumstances

Essential

• Able to work with regular interruptions and multiple service users.
• Able to work independently as well as part of a wider team.
• Work with confidence and sympathy when dealing with patients, carers and visitors.
• Advanced communication skills with a professional manner.
• Excellent timekeeping and attendance record.
• Able to deal with all levels of multidisciplinary staff groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
• Undertake diary management for clinicians and/or managers, as required.
• Organise relevant appointments for clinical staff, using appropriate systems.
• Provide operational support to colleagues.
• Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
• Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person Specification

Education/Qualifications

Essential

• Educated to GCE/GCSE standard
• RSA Stage II/NVQ Level 2 in Administration or equivalent

Experience

Essential

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control

Desirable

• Previous experience of working in a NHS Office environment
• Experience in using computer programmes including health care IT systems
• Lived experience of mental health

Skills and Abilities

Essential

• Excellent customer care skills.
• Good IT skills (MS Office).
• Ability to work as part of a team
• Ability to deal with typing letters or reports which may contain distressing information

Desirable

• Knowledge of medical terminology

Knowledge & Understanding

Essential

• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

Desirable

• Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

17 Bridge Street

Peterborough , Cambridgeshire

PE1 1HJ

United Kingdom

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. To plan, implement and evaluate individualised specialist patient care programmes based on evidence-based practice and the application of clinical reasoning skills.

2. To provide supervision to health care professionals in relation to all aspects of managing incontinence.

3. To be professionally and legally accountable for all aspects of your own work including management of patients in your care.

4. To organise the job role effectively with regards to clinical priorities and use of time.

5. Act as a patient advocate through the application of critical and professional knowledge and skills.

6. The post holder will require a high degree of communication skills in communicating highly sensitive information regarding individuals medical conditions

7. To ensure effective communication with the wider community and Healthcare professionals, to persuade change, influence and improve practice

8. Empathy, reassurance and negotiating skills are required to encourage patient compliance to treatment/management strategies, where there may be significant barriers to understanding in some patient groups e.g. learning disabilities, mental health.

9. Provide advice to palliative care services in the management of incontinence as appropriate.

10. Ensure personal clinical skills are regularly updated as required by Lead Clinician to a specialist level.

11. Participate in research and clinical trials in accordance with Clinical Governance and Trust policy.

12. Involvement of the service user, carers and other professional including clinical management plans where required.

Person Specification

Education / Qualifications

Essential

• Registered nurse
• Evidence of continuing professional development

Desirable

• Willing to undertake BSc Nursing
• Wiling to undertake Continence Modules

Experience

Essential

• Level of experience of tissue viability/Continence within the present job
• Experience of working within a multi-disciplinary team

Desirable

• Experience of participating to audit
• Development of clinical guidelines

Skills & Abilities

Essential

• Excellent verbal skills with awareness of the need for confidentiality at all times
• Ability to use tact, diplomacy, persuasion in implementing change
• Good record keeping skills
• Can demonstrate leadership skills and initiative
• Ability to deal with those with life limiting conditions
• Motivated to work collaboratively and enthusiastically as a member of a multi-disciplinary team
• Ability to remain calm and work effectively in pressure situations

Desirable

• Standard keyboard skills and competent with various IT packages, Word, Outlook, Excel

Other

Essential

• Ability to travel independently around Cambridgeshire and Peterborough area meeting required timescales. A Full driving licence and access to a vehicle is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

Histon Police Station

15 Mowlan Close

Cambridge

CB24 9NA

United Kingdom

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Responsible for accessing, retrieving and processing referrals (including electronic, paper and internal referrals) and attachments from the national ERS system on a daily basis. Creating referrals where required and creating waiting lists entries on System One ensuring that all patients are booked into the correct clinic in line with ERS and Trust booking guidelines.

• Scanning ERS referrals onto SystemOne,ensuring the referral has been read to identify the correct speciality and consultant required, for this Medical Understanding is needed the accurate input of data in relation to referral and personal details both on SystmOne, PPM (patient pathway manager) and ERS, ensuring referrals and all relevant attachments are correctly attached from the GP practice, the referral is criteria checked and any relevant information is highlighted and sent to the correct service. Sending the referrals directly to consultants for triaging. Processing of rejected and redirected referrals on the scanning system, SystemOne, PPM and ERS this includes liaising with several departments to ensure the correct re allocation of the referral and also communicating this includes providing any complex medical information provided by the consultant to the Patient and GP. Accepting of referrals including updating the scanning record, PPM, ERS and SystemOne and sending confirmation of the appointment to the patient. Investigating referrals that havent been triaged in a timely manner and providing this information directly to consultants and management.

• Responsible forreceiving complex information and inputting accurate and case specific data onto the appointments system following standard operational procedures to ensure that all new and review clinic appointments are input correctly. Managing outpatient waiting lists on a daily basis. Ensuring all data is correct and completed. Keeping waiting lists up to date by ensuring all appointments due are booked up to and including 6 weeks in front.

• Responsible for ensuring that all new and follow up clinic appointments are appointed inline with national waiting time targets. Management of patients due date and breach dates for due appointments by manually reviewing daily to ensure appointments are allocated prior to scheduled due date and breach date. Highlighting any potential breaches or capacity issues in a timely manner to the consultants, management and PSM directly.

• To liaise and communicate complex information with clinicians, colleagues, GPs and managers to identify any potential inappropriate referrals booked into clinics bringing them to the attention of the relevant clinician and/or manager for remedial action to be taken or redirected as required on the ERS system via tasking or telephone.

Person Specification

Qualifications

Essential

• Good general standard of education including English and Maths grade A-C or equivalent
• NVQ Level 2 Business Administration or equivalent

Desirable

• ECDL
• NVQ 3 or equivalent in business admin
• OCR Level 3 or equivalent

Experience

Essential

• Relevant experience of administration/ clerical work within the customer service area.
• Experience of handling calls from the public

Desirable

• Previous hospital/GP surgery experience.
• Knowledge and experience of using the national ERS system and System One
• Experience of complex and difficult calls
• Dealing with complaints

Knowledge

Essential

• Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
• NHS Organisations and working practices

Desirable

• Knowledge of data protection
• Understanding of equality and diversity
• Knowledge of Caldicott guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale General Hospital

Skipton Road

Keighley

BD20 6TD

United Kingdom

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Hook Surgery is looking for an experienced, organised and enthusiastic Medical Secretary to join our friendly and supportive GP practice on a maternity-cover basis.

The successful candidate will provide an efficient medical secretarial and referral service to the GPs and wider clinical team. The role will involve processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare professionals, and supporting clinicians with administrative tasks.

The post holder will need to be confident using EMIS Web and the NHS e-Referral Service (e-RS) and have excellent attention to detail.

Main Duties and Responsibilities

• Process routine, urgent and two-week-wait referrals accurately and within required timescales.
• Create, book and monitor referrals using NHS e-Referral Service (e-RS).
• Monitor e-RS worklists and follow up outstanding, rejected or incomplete referrals.
• Process incoming hospital letters, discharge summaries and other clinical correspondence through EMIS Web.
• Ensure correspondence requiring clinical action is appropriately directed to the relevant clinician.
• Prepare referral letters and other clinical documentation.
• Liaise with hospitals, consultants, community services and other healthcare providers.
• Deal with patient queries relating to referrals and appointments in a professional and sensitive manner.
• Maintain accurate patient records and ensure information is recorded appropriately on EMIS Web.
• Maintain strict confidentiality and comply with GDPR, information governance and practice policies.
• Prioritise workload according to clinical urgency and deadlines.
• Support the wider practice team with general administrative and secretarial duties.
• Participate in practice training, meetings and quality improvement activities as required.

About the Candidate

We are looking for someone who is:

• Experienced in a medical secretary or healthcare administration role.
• Ideally experienced within a GP practice or NHS setting.
• Confident using EMIS Web and NHS e-RS.
• Highly organised with excellent attention to detail.
• Able to manage a busy workload and competing priorities.
• A confident and professional communicator.
• Able to work independently whilst also being an effective team member.
• Patient-focused, approachable and compassionate.
• Reliable, flexible and able to remain calm under pressure.
• Committed to confidentiality and high standards of patient care.

Person Specification

Criteria

Essential

Desirable

Experience

Experience in medical secretarial/healthcare administration

Previous GP practice experience

EMIS Web

Experience using EMIS Web

Experience with EMIS workflows/tasks

e-RS

Experience using NHS e-Referral Service

Knowledge of NHS referral pathways

Communication

Excellent written and verbal communication skills

Experience liaising with secondary care

Organisation

Excellent organisational and time-management skills

Experience managing high-volume referrals

IT Skills

Good general IT skills and Microsoft Office

Experience with other NHS clinical systems

Accuracy

High level of accuracy and attention to detail

Experience processing clinical correspondence

Teamwork

Able to work effectively as part of a multidisciplinary team

Previous experience working within a GP team

Confidentiality

Understanding of patient confidentiality and GDPR

Knowledge of NHS information governance

Personal qualities

Professional, reliable, flexible, approachable and patient-focused

Commitment to continuous improvement

Additional Requirements

The successful candidate will be required to complete relevant mandatory training, including information governance and safeguarding, and comply with all Hook Surgery policies and procedures.

This post is subject to the appropriate pre-employment checks, including references and right-to-work verification.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Medical Secretarial qualification or equivalent experience.
• NHS or GP practice administration training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hook Surgery

Address

The Merritt Medical Centre

Merritt Gardens

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Experience in a caring profession

Desirable

• Experience Trust PAS computer System
• Reception duties
• Experience of working for NHS
• Experience in a Medical Environment
• Experience in an office environment

Qualifications & Training

Essential

• GCSE English Language & Maths (Grade C or above) or their equivalent or NVQ Level 2

Desirable

• NVQ Level 3

Personal Attributes & Skills

Essential

• Demonstrate good verbal and written communication skills with multi-disciplinary team/patients/relatives
• Good team player
• Ability to deal with clients who have barriers to communication (language, deafness, learning difficulties)
• Able to maintain client confidentiality
• Ability to deal sensitively and compassionately with patients, some of whom may have received bad news
• Able to accommodate the demands of the post with flexible working as required and good attendance
• Able to prioritise workload
• Work in a logical & methodical manner
• To be able to travel independently to meet the demands of the post

Desirable

• Able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assess, develop and implement highly specialist Speech and Language Therapy intervention

To provide appropriate highly specialist intervention / assessment and evaluate outcomes.

To demonstrate highly developed auditory and perceptual skills in the assessment, diagnosis and treatment of children 0-19.

To facilitate relevant professionals/parents to carry out speech and language therapy programmes/strategies/advice

To monitor the effectiveness of speech and language therapy programmes/strategies/advice being delivered by other relevant professionals/parents and adjust as necessary

To make a differential diagnosis, including complex cases, on the basis of evidence from assessment.

To develop clear packages of care based on best practice and differential diagnosis and to use highly specialist clinical knowledge to inform case management.

To demonstrate clinical effectiveness by use of evidence based practice and outcome measures.

To keep up to date with new techniques and developments for the promotion and maintenance of good practice in own highly specialist clinical area.

To demonstrate the ability to reflect on practice with peers and supervisors and identify own strengths and development needs.

To manage caseload independently and to prioritise workload using highly specialist

To recognise potential breakdown and conflict when it occurs and seek to resolve using highly developed negotiation skills, seeking further support from team leader if necessary

To ensure that children / young people, their families and schools / nurseries are involved in the planning and implementation of their care

To maintain sensitivity to the emotional needs of children & their families, especially when imparting potentially distressing information regarding the nature of the childs difficulties and its implications.

To attend case conferences & core group meetings for children / young people on the caseload, where appropriate

To submit safeguarding reports to case conferences ad reviews

To record all concerns and discussions/supervision regarding safeguarding issues in Systmone clinical notes

To attend safeguarding supervision for all children / young people with a Child Protection Plan at least every 12 weeks

To provide safeguarding supervision (when trained) for team members on a rotational basis.

To work independently and to access clinical supervision sessions on a regular basis & actively contribute to own appraisal on an annual basis.

To collate evidence of professional development related to the RCSLT CPD log

To demonstrate highly developed negotiation skills across a range of issues and to negotiate with others around case management in highly complex cases.

To deal with complaints sensitively avoiding escalation where possible, and to inform the team leader in a timely fashion.

To communicate highly complex information from assessments and ongoing therapy to children / young people, families and other professionals.

To write outcome focused reports, and programmes/target sheets reflecting highly specialist knowledge which meet the needs of the child / young person

To support the development of, and adhere to, service plans and policies giving constructive feedback as appropriate.

To advise team leader on issues of service shortfall or pressure.

To assume delegated leadership responsibilities and tasks as requested by TL.

To work within infection control and health and safety guidelines.

To report all incidents in a timely fashion and access learning following incident investigation outcomes & complaints. Attend training to complete incident investigations.

To support other team members in the reporting of incidents in a timely fashion

To work within legal frameworks including: SEND reforms e.g Statutory EHCP assessments, London safeguarding procedures and policies.

To attend, contribute to and present at Team and Departmental meetings.

Person Specification

Qualifications

Essential

• oRecognised Speech and Language Therapy Degree qualification or equivalent (minimum of 2:2 or equivalent)
• oFurther training courses relevant to the post
• oAttendance at special interest group/ clinical excellence group
• oHealth and Care Professions Council licence to practice.
• o Registered member of relevant organisation eg Royal College of Speech and Language Therapists and other relevant bodies
• o Successful completion of highly specialist/expert short courses including ASD, Education practice

Desirable

• oFirst class honours degree or equivalent
• oSuccessful completion of highly specialist advanced post graduate study at MSc or equivalent

Experience

Essential

• oExtensive experience of working in a mainstream/special school as a therapist
• oTraining and experience of working with children with eating and swallowing difficulties
• oExperience of working within multidisciplinary /multi-agency team. Detailed knowledge of multi-disciplinary team approaches
• oExperience of managing/supervising more junior staff and students and participating in appraisal
• oEvidence of continuing professional development
• oExperience of assessing children using the ADOS assessment too
• oExperience of working with other agencies
• oManagement experience, undertaking delegated departmental duties at Band 6 level or above

Desirable

• oExperience of leading audits
• oParticipate in research / evaluation of practice Knowledge of basic qualitative & quantitative research approaches and of the key elements of writing a research protocol.
• oLeadership of and /or [participation in a special interest group across disciplines

Skills and Knowledge

Essential

• oAbility to prioritise and manage time effectively
• oAbility to mentor and support junior therapists and students promoting clinical excellence in self and others
• oAbility to clearly communicate assessment findings giving verbal and written reports that deliver complex information to carers, young people and other health professionals
• oKnowledge of advanced approaches to support clients & carers with challenging behaviour , mental health needs or in high levels of distress
• oDemonstrate knowledge of standards of practice and guidelines e.g. HCPC Professional Conduct Guidelines
• oDemonstrate an awareness of current legislation and act in accordance e.g. Child protection
• oImplementation of national initiatives and legislation relating to Health and Social Care in relation to children with developmental concerns and disabilitie
• oAbility to be actively involve in development and implementation of clinical policies and procedures.
• oEvidence of knowledge of conditions likely to be encountered in Community Paediatrics and their impact on a child's functional abilities, independence and development e.g. Cerebral Palsy, Developmental Co-ordination Disorders, ADHD, Autistic Spectrum Disorders, Severe Learning Disabilities and Developmental Delay.
• oWorking knowledge and understanding of a highly specialist range of assessment tools and procedures to evaluate the strengths and needs of young people (birth -19) who present with a wide range of needs (as relevant to professional discipline)

Other

Essential

• Be proficient in data management and information governance and comfortable with learning new clinical record keeping systems
• Demonstrate ability to analyse performance data and high quality performance reports
• Be computer literate with working knowledge and ability to use appropriate computer software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Woodlands Centre

Pield Heath Road

Uxbridge

UB8 3NN

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification for full details regarding this post.

Person Specification

Qualifications

Essential

• Educated to GCSE including English or equivalent

Desirable

• NVQ level 2 in a customer service or similar customer service qualification

Experience

Essential

• 1 years experience in a customer service/reception environment

Desirable

• Previous experience of team work
• Previous NHS experience
• Experience of using SystmOne (or similar)

Personal Qualities

Essential

• Proven ability to liaise appropriately with members of staff at all levels
• Ability to maintain confidentiality
• Able to cope well under pressure

Skills

Essential

• A good knowledge of Microsoft Office products and the ability to use email/internet.
• Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
• Good interpersonal/organisational skills
• Knowledge of operation of office equipment (photocopying essential, scanning desirable)
• Ability to file accurately
• Ability to translate information and details accurately both verbally and written
• Understanding, acceptance, and adherence to a strict code of confidentiality
• Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ

United Kingdom

Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent

Desirable

• NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Customer care experience

Desirable

• Call centre experience
• Previous booking experience

Skills

Essential

• Good communication skills both verbal and in writing
• Excellent customer service skills and evidence of dealing with telephones and meeting targets
• Exceptional interpersonal skills
• Ability to multi task
• Ability to escalate any issues as necessary
• Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Desirable

• Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Ave

Ascot

SL5 7GB

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out ones own duties.

Person Specification

Skills

Essential

• Good basic numeracy skills.
• Excellent interpersonal skills ability to communicate at all levels
• Should be able to present data and information in a useful and understandable format.
• Have good negotiation skills.

Knowledge

Essential

• A good working knowledge of computers and software packages/ECDL
• Understanding of a broad range of administrative processes
• Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies

Experience

Essential

• Have demonstrable experience and knowledge of service improvement systems.

Qualifications

Essential

• RSAII or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1.Assist with clerical support in the day to day running of the office area toensure Service provision is met.2. Responsible for maintaining accurate filing system, case notes andother relevant documentation.3. To deal, as appropriate, with enquiries from staff, members of the publicin person and by telephone, and visitors to the Service.4. Assist with photocopying duties as necessary.5. Receive goods deliveries to the Service, signing appropriatedocumentation.6. To provide reception support, as and when required, including receivingand admission of clients to the service and assisting with enquiries.7. To be responsible for maintaining the administration and storage ofdata, in accordance with local policies and procedures.8. To take responsibility for good housekeeping in the Office / Reception /Waiting area, ensuring they are kept clean and tidy

Person Specification

Qualifications

Essential

• Computer / typing skills RSA2/equivalent
• GCSE/Equivalent

Experience

Essential

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

Essential

• Understanding of issues around confidentiality

Skills

Essential

• Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills

Desirable

• Ability to use Word / Excel

Other

Essential

• Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).