Job description

Job responsibilities

o deliver compassionate, psychologically informed and person-centred wellbeing support to patients, carers and families affected by palliative illness, promoting independence, resilience and self-management through early intervention and holistic wellbeing assessment. Working within a consultation-led model, the Wellbeing Practitioner will take an inclusive approach to understanding individuals' emotional, social, financial, spiritual, intellectual and physical wellbeing needs, strengths, risks and goals. Through collaborative wellbeing planning, the postholder will provide or facilitate access to the most appropriate interventions, services and community resources, ensuring support is responsive to changing needs and circumstances. The role exercises professional judgement to coordinate timely support, empower individuals to achieve their wellbeing goals, and ensure appropriate escalation, signposting or referral where needs fall beyond the scope of the service.

Key Responsibilities:

• Delivering wellbeing support

• Group programmes and community support

• Collaborative working and care coordination

• Safeguarding, professional practice and governance

• Service development and continuous improvement

Person Specification

Skills/Ability/Knowledge

Essential

• Knowledge of Safeguarding children and adults
• Have a holistic understanding of wellbeing and the impact of life limiting illness on a person, and their family/support systems
• Ability to adapt to the changing needs of the organisation
• Ability and experience of working on own initiative and autonomously
• Ability to work within professional boundaries and recognise limits of competence
• Willingness to work in partnership with community resources and support services
• Proven ability to deal with people and situations sensitively and appropriately

Other requirements

Essential

• Willingness to be flexible to meet the needs of the team and Farleigh Hospice
• Enhanced Disclosure and Barring Service (DBS) check
• Commitment to the vision, mission and values of Farleigh Hospice

Desirable

• Ability and willingness to travel throughout Mid-Essex using own vehicle

Qualifications

Essential

• NVQ Level 4 [or equivalent] in Health or Social Care, Wellbeing, Community Practice or a related discipline, or relevant skills and experience

Experience

Essential

• Experience of undertaking holistic wellbeing consultations or assessments exercising analytical and problem-solving skills to determine appropriate interventions
• Experience of and ability to work independently and as part of an MDT Team
• Experience communicating effectively with a wide range of audiences, including oral and written communication skills
• Experience of responding appropriately to safeguarding concerns and risks
• Experience of working with IT systems
• Experience of supporting individuals experiencing emotional distress, grief, loss or adjustment
• Experience of managing a caseload and reviewing interventions in response to changing need

Desirable

• Experience in bereavement, palliative care or hospice settings
• Experience of facilitating groups or workshops using psychoeducational approaches
• Experience of working with volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Farleigh Hospice

Address

Farleigh Hospice

North Court Road

Broomfield

Chelmsford

CM1 7FH

United Kingdom

Employer's website

https://www.farleighhospice.org/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

To work together with the other palliative medicine consultants in the provision of medical services to patients of St Elizabeth Hospice, Ipswich Hospital, James Paget Hospital and East Coast Community Healthcare and to support the related multidisciplinary staff. To develop services and improve integrated working between local Palliative Care providers (Hospice, Hospital and in the wider community of the Integrated Care Systems). This post will predominantly support provision of community palliative care services.

General

This post is 0.9 WTE. Terms and Conditions will be based on the current NHS Consultant Contract (see Job Plan below) with the postholders contract held at the Hospice. There will be honorary contract with the relevant partner organisations as required.

The new post holder will join a growing medical team who work collaboratively and supportively to cover services across the two service areas, and rotation of area of responsibility is usual.

Current Medical consultant provision is 4.9 WTE of which 0.2 WTE supports Ipswich hospital alongside another 1.65 WTE consultant. There will be cover from the other consultants for leave and as need arises. There are also 3 full time Nurse Consultants embedded within the team, one of whom provides clinical and service development support for Great Yarmouth and Waveney services.

There are two Specialty Registrars on the East of England Palliative Medicine Specialty Training Scheme. There are also four middle grade doctors providing support to both the IPUs as well as the outpatient clinical areas. There are 6 GP vocational training scheme doctors on attachment rotating with other specialties and two foundation year doctors.

The team works closely alongside the full multidisciplinary team including nurses, Clinical Nurse Specialists, healthcare assistants, nurse associates, Physiotherapists, Occupational Therapists, counsellors, spiritual care workers and volunteers.

The On call commitment is currently approximately 1 in 8 second on call with 5% availability supplement. This provides telephonic medical and symptom control advice to St Elizabeth Hospice, Ipswich Hospital, West Suffolk Hospital and St Nicholas Hospice Care in Bury St Edmunds, James Paget Hospital (Gorleston), and community calls in Suffolk and the Great Yarmouth and Waveney area. This may involve taking calls from GPs, hospital doctors, nurses or allied healthcare professionals. There is no formal expectation of face to face reviews on call but should the consultant be on site during that time then this time will be deducted from their clinical PAs in the next week and remunerated accordingly. There may be the need to do occasional first on-call on an emergency basis and this will be compensated by a PA off in lieu for each PA done as first on-call (week night equals 1 PA and weekend equals 6 PAs).

Formal consultant appraisal is completed by the hospice appraisal team with St Elizabeth Hospice as the designated body and the Medical Director of the Hospice as Responsible Officer. The postholder will be supported through the appraisal and revalidation process.

All new consultants can be mentored by an established consultant within the organisation or by one of the consultants from the neighbouring Palliative Care service providers to enable them to settle into the post and to support them in their initial years as a consultant. Established consultants will also have access to mentoring or support as needed.

The postholder will have shared administrative support from a pool of administrators and will have a dedicated computer station in a shared office. Additional office facilities will be available if attending other sites of work. IT team support is available.

About our services

St Elizabeth Hospice serves the population of Ipswich, East Suffolk, Great Yarmouth and Waveney, and supported almost 4,000 patients and their families last year. It was established in 1989 and has an 18-bedded inpatient unit in Ipswich as well as a substantial community team, a virtual ward and a 24/7 telephone advice line called OneCall which is at the core of the Palliative and End of Life Care Co-ordination Hub.

The hospice delivers outpatient clinics, therapy, counselling and physiotherapy services, with a comprehensive bereavement programme called LivingGrief that supports families across East Suffolk. It also delivers an education programme collaboratively with St Helena Hospice in Colchester and Farleigh Hospice in Chelmsford, and works with the University of Suffolks Health and Wellbeing Institute.

The hospice is committed to encouraging Compassionate Communities as a public health approach to improving cultural confidence in supporting one another through the experience of dying, death and grief. Active research links are being established with University of Suffolk (UoS), University of East Anglia (UEA) and University of Cambridge. A research facilitator works as part of the team supported by NIHR funding.

Since 2019, the hospice has been sub-contracted by East Coast Community Healthcare (ECCH) to deliver specialist palliative care in Great Yarmouth and Waveney, six specialist palliative care beds within Beccles Hospital, a specialist community team and providing in-reach support to the James Paget University Hospital. Outpatient clinics operate out of Beccles Hospital, the Louise Hamilton Centre in Gorleston, Martham Health Centre and the Pear Tree centre in Halesworth. Our strategic partner ECCH hold the contract for Community Services for Great Yarmouth and Waveney, as part of the Norfolk and Waveney Integrated Care System.

St Elizabeth Hospice delivers a transition programme for young adults moving on from the care of the local childrens hospice (EACH). This transition programme is called Zest and offers exchange days, medical support, social activity days and nurse-led short break respite care. There are currently 50 young adults registered with Zest and is being gradually extended to a wider geographical footprint.

In East Suffolk, the hospice works closely with Ipswich Hospital and is a full member of the Ipswich and East Suffolk Alliance. In Great Yarmouth and Waveney the hospice has representation on the Place Board. It is anticipated that the hospice will be fully represented on both Suffolk and Norfolk Die Well programme boards following the outcome of the ICB restructure.

The Hospice has a Chief Executive and a Senior Leadership Team which includes the Medical Director, Director of Care, Director of Income Generation and Chief Operating Officer.

St Elizabeth Hospice has 400 employees and 1,500 volunteers, including 800 volunteers in our 36 retail stores and two Moments coffee shops. We also have a social enterprise domiciliary care agency called St Elizabeth Care Agency, whose profits contribute to the hospices charitable funds.

Key responsibilities:

Professional and Managerial

1. On call will be based on NHS terms and conditions, and will be at 5% based on a frequency of 1 in 8. Should the frequency reduce then the availability supplement will be reiewed. There is no formal expectation of face to face reviews on call but should the consultant be on site during that time then this time will be deducted from their clinical PAs in the next week. The job plan will then be reviewed to determine if a designated PA is needed for on call.

2. To assist in the supervision of junior medical and other staff in the hospice, ensuring that medical care and practice follow professional guidelines and St Elizabeth Hospice Policies and Procedures. This includes acting as named clinical supervisor for trainees on GP training scheme.

3. To support effective liaison and communication with relevant disciplines in respect of all aspects of palliative and end of life care.

4. To attend multidisciplinary team meetings at St Elizabeth Hospice or in the community (such as GSF meetings).

5. To establish and provide outpatient clinics and day services at St Elizabeth Hospice or at other community sites as required and to undertake domiciliary visits as necessary.

6. To be responsible with the other consultants for the admission, inpatient care and discharge of patients at hospice inpatient sites.

7. To develop and maintain knowledge and skills to a level appropriate to the responsibilities of the post.

8. To work with colleagues in the development and provision of education and training in palliative care at St Elizabeth Hospice inpatient sites, Ipswich Hospital, James Paget Hospital and the community.

9. To contribute to the initiation and conduct of research projects in Palliative Care. Any agreed research activity will be in discussion with the medical director with appropriate SPA allocated to support the research project from existing SPA allowance or additional SPA if part time employees. Sessions as researchers with local research units may require acting as principle investigator or chief investigator and to maintain good clinical practice (GCP) training.

10. To initiate and participate in audit and quality improvement activity regarding palliative and end of life care in the hospice, hospital and community, and participate in all aspects of the hospice governance programme such as incident review and responding to complaints and concerns.

11. To represent the Hospice on local and national bodies as appropriate.

12. Formal consultant appraisal for revalidation will be completed by the hospice appraisal team with St Elizabeth Hospice as the designated body with the Medical Director of the Hospice as Responsible Officer. The hospice supports the requirements for continuing professional development (CPD) as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities.

Person Specification

Personal Attributes

Essential

• Effective communicator.
• Able to work in a close-knit team and co-operate with all medical, nursing and other healthcare staff.
• Flexible, able to cover colleagues absence.
• Professional attitude towards work, reliability, good record of attendance and tidy personal appearance.
• Car driver with driving licence (driving will be an essential part of day to day work in this area).

Desirable

• Familiarity with information technology and general computer skills.

Management & Teaching

Essential

• Possession of basic management skills.
• Experience of postgraduate teaching.

Desirable

• Management course and /or qualification.
• Teaching skills course and /or qualification.

Qualifications

Essential

• Registered medical qualification MRCP, MRCGP or equivalent.
• Full registration with GMC and name on Specialist Register for Palliative Medicine on date of taking up appointment.

Desirable

• Other Higher Degree or Diploma (eg Diploma or MSc in Palliative Medicine or MD).

Experience

Essential

• Wide experience in all aspects of palliative care, culminating in entry onto the GMC specialist register via CCT, CESR or European community rights.
• Experience in medical procedures such as paracentesis.

Desirable

• Experience of general medicine and other specialties such as oncology, care of the elderly, general practice.
• Advanced Communication skills course or qualification.

Administration & Audit

Essential

• Experience in day-to-day organisation of specialist palliative care services.
• Thorough understanding of principles of medical audit and quality improvement.
• Experience in undertaking and completing audit projects.

Desirable

• Familiar with current structure of NHS and conversant with recent initiatives and changes.
• Presentation or Publication of Audit results.

Research and publications

Essential

• Knowledge of the principles of medical research and of the palliative care literature.

Desirable

• Research experience.
• Publication of research and /or review article(s).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Elizabeth Hospice

Address

565 Foxhall Road

Ipswich

Suffolk

IP3 8LX

United Kingdom

Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• In liaison with the Head of Psychological Wellbeing Services develop, maintain and co-ordinate office activities

• Develop office systems to ensure smooth running of the service

• Be the first point of contact for the Psychological and wellbeing service

• Accept any correspondence or communication into the service, and respond in line with process

• Support in the organisation and planning of events in the Psychological and Wellbeing service

• Review referrals as they are received and then pass on to relevant part of the service

• Be the first point of contact the Psychological and wellbeing service

Main responsibilities

• This role provides a comprehensive, efficient, and confidential secretarial and administrative service by organising the Psychological and wellbeing service on a day-to-day basis

• This role works closely with other Office Co-ordinators to ensure there is office cover and services run effectively

• The ability to adapt to the various needs of people who are contacting the service, with effective listening, negotiation, talking over the telephone, email and face to face is very important as the post holder will be dealing directly with clients and relatives as well as liaising with volunteers, other staff and services

Person Specification

Other requirements

Essential

• Ability to adapt and be responsive to changing needs of service
• Analytical and problem-solving skills
• Ability to work as part of a multidisciplinary team
• Approachable, kind, and caring manner
• Commitment to the philosophy and values of Farleigh Hospice

Experience

Essential

• Recent experience in the use of Windows based applications- word, power point, outlook etc.
• Recent previous experience as an administrator/secretary
• Experience of dealing with queries and concerns in a sensitive manner
• Experience of working in a similar setting/with similar client group
• Effective and sensitive oral/written communication and interpersonal skills
• Experience of ordering equipment / materials
• Experience of organising events
• Experience & knowledge of the needs of children and families at different developmental stages

Skills/Ability/Knowledge

Essential

• Excellent Listening skills
• Good time management skills and ability to prioritise workload
• Accurate record keeping
• Can demonstrate ability to write clear and concise letters / emails
• Work well within a multi-professional setting
• Can demonstrate ability to work independently using own initiative

Qualifications

Essential

• RSA 3 or equivalent experience
• Good standard of education including GCSE English language, mathematics, grade A-C or equivalent

Desirable

• Customer Care in Healthcare
• Training/certificate in wellbeing support/experience

Employer details

Employer name

Farleigh Hospice

Address

Farleigh Hospice

North Court Road

Broomfield

Chelmsford

CM1 7FH

United Kingdom

Employer's website

https://www.farleighhospice.org/ (Opens in a new tab)