Job summary

Join us at the Community Frailty Hub, where we are committed to providing integrated neighbourhood-based care to support patients to live well in their own homes for longer. This is an exciting opportunity to be part of our supportive, forward-thinking team delivering high quality person centred, patient led care for people living with frailty in York.

Driving Licence and access to your own vehicle for work are essential for this role.

Please be aware we can not offer sponsorship at this time.

Nimbuscare is a GP-led provider organisation delivering urgent care, community services and neighbourhood-based models of care across Yorkshire. We exist to improve patient outcomes, reduce health inequalities and support the sustainability of primary and community care through collaboration, innovation and strong system partnerships.

Working as part of the multidisciplinary team, the post holder may work independently within an agreed scope of practice, enabling and monitoring patients, identifying early signs of deterioration, escalating concerns appropriately and maintain accurate documentation.

Providing care, support and reablement for patients living with frailty in the community to allow then to live safely, as independently within their own homes.

The role includes a comprehensive and mandatory training in core skills such as safeguarding, communication and infection control.

Please read the full job description attached.

Main duties of the job

Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct under the guidance of clinical staff.

To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral pathways within the MDT.

Support patients to complete home exercise programmes as advised by the therapy team.

Ensure patients comfort, safety, and dignity always, respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting independence.

To maintain written records on System One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner.

To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication (in line with training, competency and agreed protocols), diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate.

About us

Who are we?

Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?

We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?

By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

Job summary

Exciting Bank Opportunities: Psychological Practitioners & Senior Psychologists

York and North Yorkshire Trailblazer Resilience Hub (hosted by Nimbuscare)

In your application, please state which role you are interested in: Psychological Practitioner or Senior Psychologist.

For full details, please see supporting documents for the full job description attached.

Please note: sponsorship is not available for this role.

Main duties of the job

Provides specialist psychological assessment, therapy, supervision, and service development within a trauma-informed Hub.

For full details, please see supporting documents for the full job description attached.

About us

Who are we?

Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?

We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?

By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Job summary

The post holder will provide high-quality, patient-centred acute frailty care within the Humber Virtual Frailty Ward, working closely with the Community Frailty Hub to avoid unnecessary hospital admissions and support safe care in patients usual place of residence. The role involves autonomous and multidisciplinary working to assess, treat, and manage patients with acute frailty-related deterioration, including falls, delirium, mobility decline, deconditioning, medication concerns, and exacerbations of long-term conditions.

Responsibilities include completing frailty assessments and Comprehensive Geriatric Assessments (CGAs), developing timely management plans, making safe clinical decisions in line with NICE and GMC guidance, and coordinating rapid community interventions. The post holder will provide senior clinical input to virtual ward MDT discussions, support admission avoidance and early supported discharge pathways, and assist with proactive escalation and advance care planning, including ReSPECT and Treatment Escalation Plans.

Working across primary care, community services, secondary care, ambulance services, mental health, social care, and voluntary organisations, the role supports a no wrong door approach to integrated frailty care focused on recovery, independence, and preventing unnecessary hospital attendance. The post holder may also contribute to clinical governance, audit, service evaluation, and quality improvement initiatives.

Main duties of the job

We are seeking a motivated and experienced clinician to join an excellent multidisciplinary team, providing high-quality, patient-centred care to vulnerable and frail patients in the community. The role focuses on clinical assessment, care coordination, and supporting patients to remain safely at home wherever possible.

Key Responsibilities

• Assess and manage patients with complex needs across home, telephone, and virtual settings
• Make autonomous clinical decisions and support advance care planning
• Deliver triage, referrals, prescribing, and coordinated multidisciplinary care
• Maintain accurate records and contribute to governance and quality improvement
• SystmOne is the clinical system used.

This is predominantly a face-to-face role based at Scarborough, with visits across Scarborough, Whitby, and Ryedale.

To access a full list of duties, please see attached job description

About us

Who are we?

Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?

We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?

By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview

Job summary

Exciting Bank Opportunities: Psychological Practitioners York and North Yorkshire Trailblazer Resilience Hub (hosted by Nimbuscare)

The Trailblazer Resilience Hub in York and North Yorkshire continues to support people who are out of work due to ill health, helping them return to meaningful employment. Delivered in partnership with Humber and North Yorkshire ICB and hosted by Nimbuscare, the Hub provides trauma-informed mental health and wellbeing services, linking people to local support networks and enabling sustainable outcomes.

We are offering flexible, ad hoc opportunities for Psychological Practitioners and on a zero-hours or locum contractor basis. You can choose to deliver sessions that fit around your existing portfolio, providing high-impact support while maintaining flexibility. We welcome applications from individuals able to commit to half a day, one day, two days, or more per week, depending on your availability.

Join us to make a real difference, while working in a way that suits you.

Main duties of the job

About the Trailblazer Resilience Hub The Hub offers virtual psychological support, acting as a single point of access for timely, confidential, and high-quality care. It delivers trauma-focused interventions while collaborating with regional services, employers, and stakeholders to support people returning to work from long-term mental health sickness.

You will deliver psychological assessments and interventions, contribute to workforce training, and support strategic engagement across the region.

Key responsibilities include:

• Delivering trauma-focused psychological interventions for anxiety, depression, and trauma across the lifespan
• Supporting outreach and engagement initiatives across the region
• Collaborating with Primary Care Networks, Occupational Health, Mental Health providers, other NHS and independent care providers and other agencies
• Participating in group work, supervision, teaching, and research as required.

Opportunities & Flexibility

• Flexible, remote-working arrangements to suit your availability.
• Work across multiple locations in York and North Yorkshire delivering online therapy.
• We welcome applications from practitioners at different stages of their career. Appointment will be made depending on experience, qualifications and the level of responsibility agreed.

About us

Who are we?Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview

Details

Date posted

21 September 2026

Pay scheme

Other

Salary

£48,054.73 to £54,990.94 a year

Contract

Fixed term

Duration

6 months

Working pattern

Flexible working

Reference number

B0260-26-0068

Job locations

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Job description

Job responsibilities

Please see the supporting documents attached, where a full job descrptioopn with a list of duties can be found.

Job description Job responsibilities Please see the supporting documents attached, where a full job descrptioopn with a list of duties can be found.

Person Specification

Skills and Competencies

Essential

• Ability to exercise autonomous professional judgement in complex situations.
• Highly developed communication skills, including the ability to convey complex or sensitive information clearly and compassionately to a wide range of audiences.
• Ability to plan, prioritise, and organise own workload effectively.
• Ability to work collaboratively and contribute specialist expertise within multidisciplinary teams.
• Ability to supervise, mentor, or support less experienced staff within agreed parameters.
• Competence in record keeping, report writing, and use of relevant information systems.
• Experience and confidence delivering psychological assessment and therapy remotely using digital platforms.

Desirable

• Skills in delivering formal teaching, training, or presentations.
• Skills in data analysis, audit, or evaluation relevant to service improvement.

Qualifications

Essential

• Psychologist -Doctorate Level (or equivalent) qualification in clinical, counselling, or forensic psychology accredited by the British Psychological Society (BPS).
• Psychological Therapist -Relevant professional qualification at post graduate level (or equivalent) appropriate to the role and discipline in CBT or EMDR)
• Registration with the appropriate professional body (e.g. HCPC, NMC or equivalent), where applicable or accreditation with BABCP or EMDR Europe
• Have a Core Profession recognised by the BABCP or KSA Knowledge of trauma-informed principles and psychologically informed environments.
• Understanding of the impact of trauma, adversity and health inequalities on wellbeing, functioning
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Additional post graduate qualification relevant to specialist practice area.
• Formal training in supervision or mentorship.

Knowledge

Essential

• Advanced professional knowledge relevant to the role, including evidence based practice and current professional standards.
• Sound knowledge of risk assessment, risk management, and safeguarding frameworks.
• Knowledge of safeguarding adults and children procedures and responsibilities.
• Knowledge of relevant legislation, policy, and ethical frameworks applicable to the role.
• Understanding of clinical or professional governance systems, including quality assurance and accountability.

Desirable

• Knowledge of quality improvement methodologies.
• Awareness of organisational strategy and service priorities relevant to the role

Experience

Essential

• Significant post qualification experience working at an advanced professional level within a complex service environment.
• Experienced Practitioner in the delivery of CBT, DBT, Schema, CFT, ACT, or EMDR.
• Experience of managing a complex workload or caseload with a high degree of autonomy.
• Experience of working effectively within multidisciplinary or multiagency teams.
• Experience of contributing to service improvement, audit, or quality initiatives within own area of practice
• Experience of working with individuals presenting with trauma-related difficulties.

Desirable

• Experience of providing supervision, teaching, or training to others.
• Experience of contributing to research, service evaluation, or innovation

Knowledge

Essential

• Advanced professional knowledge relevant to the role, including evidence based practice and current professional standards.
• Sound knowledge of risk assessment, risk management, and safeguarding frameworks.
• Knowledge of safeguarding adults and children procedures and responsibilities.
• Knowledge of relevant legislation, policy, and ethical frameworks applicable to the role.
• Understanding of clinical or professional governance systems, including quality assurance and accountability.

Desirable

• Knowledge of quality improvement methodologies.
• Awareness of organisational strategy and service priorities relevant to the role

Person Specification Skills and Competencies Essential Ability to exercise autonomous professional judgement in complex situations. Highly developed communication skills, including the ability to convey complex or sensitive information clearly and compassionately to a wide range of audiences. Ability to plan, prioritise, and organise own workload effectively. Ability to work collaboratively and contribute specialist expertise within multidisciplinary teams. Ability to supervise, mentor, or support less experienced staff within agreed parameters. Competence in record keeping, report writing, and use of relevant information systems. Experience and confidence delivering psychological assessment and therapy remotely using digital platforms. Desirable Skills in delivering formal teaching, training, or presentations. Skills in data analysis, audit, or evaluation relevant to service improvement. Qualifications Essential Psychologist -Doctorate Level (or equivalent) qualification in clinical, counselling, or forensic psychology accredited by the British Psychological Society (BPS). Psychological Therapist -Relevant professional qualification at post graduate level (or equivalent) appropriate to the role and discipline in CBT or EMDR) Registration with the appropriate professional body (e.g. HCPC, NMC or equivalent), where applicable or accreditation with BABCP or EMDR Europe Have a Core Profession recognised by the BABCP or KSA Knowledge of trauma-informed principles and psychologically informed environments. Understanding of the impact of trauma, adversity and health inequalities on wellbeing, functioning Evidence of ongoing Continuing Professional Development (CPD). Desirable Additional post graduate qualification relevant to specialist practice area. Formal training in supervision or mentorship. Knowledge Essential Advanced professional knowledge relevant to the role, including evidence based practice and current professional standards. Sound knowledge of risk assessment, risk management, and safeguarding frameworks. Knowledge of safeguarding adults and children procedures and responsibilities. Knowledge of relevant legislation, policy, and ethical frameworks applicable to the role. Understanding of clinical or professional governance systems, including quality assurance and accountability. Desirable Knowledge of quality improvement methodologies. Awareness of organisational strategy and service priorities relevant to the role Experience Essential Significant post qualification experience working at an advanced professional level within a complex service environment. Experienced Practitioner in the delivery of CBT, DBT, Schema, CFT, ACT, or EMDR. Experience of managing a complex workload or caseload with a high degree of autonomy. Experience of working effectively within multidisciplinary or multiagency teams. Experience of contributing to service improvement, audit, or quality initiatives within own area of practice Experience of working with individuals presenting with trauma-related difficulties. Desirable Experience of providing supervision, teaching, or training to others. Experience of contributing to research, service evaluation, or innovation Knowledge Essential Advanced professional knowledge relevant to the role, including evidence based practice and current professional standards. Sound knowledge of risk assessment, risk management, and safeguarding frameworks. Knowledge of safeguarding adults and children procedures and responsibilities. Knowledge of relevant legislation, policy, and ethical frameworks applicable to the role. Understanding of clinical or professional governance systems, including quality assurance and accountability. Desirable Knowledge of quality improvement methodologies. Awareness of organisational strategy and service priorities relevant to the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job summary

This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the Nimbuscare team in the delivery of the GP Out of Hours Service based at York Hospital.

You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming.

You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.

Working Hours;

Week 1 Saturday 18:00-23:00

Week 2 Saturday 08:00-13:00,Sunday 08:00-13:00 & 13:00-18:00

Week 3 (no hours)

Week 4 Saturday 08:00-13:00 & 18:00-23:00, Sunday 08:00-13:00 & 13:00-18:00

Main duties of the job

Please see the job description attached for list of duties.

Please also be aware that there is no sponsorship available for this role.

About us

Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Job summary

The postholder will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS).

You will liaise with Healthcare Professionals, patients, and other colleagues to ensure a timely and high standard of care is delivered.

You will make and receive telephone calls and will work in line with Standard Operating Procedures.

This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby)

Working Hours;

Bank, OVERNIGHT ONLY

Main duties of the job

Please see job description attached in supporting documents.

Please be aware sponsorship is not available for this role.

About us

Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Please note Nimbuscare is unable to provide any advice about visas.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

£13.05 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

B0260-26-0066

Job locations

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

York Hospital

Wigginton Road

York

YO31 8HE

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Job description Job responsibilities Main Duties and Responsibilities: Develop thorough understanding of the OOH service and work in accordance with written procedures. Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care. Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111. Action calls received from Healthcare Professionals. Support the clinical team with onward referrals where appropriate. Develop knowledge of local services and providers and understand how to access these services. Co-ordinate patients who need to be seen F2F and where appropriate home visits. Report any incidents that might compromise health and safety for self, other staff or customers/patients. Awareness of own impact in the process of care. Any other duties and directed by the Senior Care Navigator. Business responsibilities:Maintain ethos and culture of Nimbuscare Limited. Positively promote Nimbuscare Limited both in and out of the workplace Attend educational and staff meetings as requested. To support the introduction of new working processes to optimise quality.To build and maintain relationships with relevant personnel. Learning and development:You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include: Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.Make effective use of learning opportunities within and outside the workplace Undertake mandatory and statutory training as required. Team working:Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Confidentiality: To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner. Health & Safety: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.Equality and Diversity: To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect. Quality: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times. Communication: Communicate effectively with colleagues, patients and external parties Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.Other:This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested. The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Person Specification Qualifications Essential Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above) Ability to accurately follow workplace policies and procedures Ability to work to high standards of accuracy Excellent attention to detail Good numeracy, administrative and organisational skills Excellent customer service skills with the ability to listen and empathise Excellent telephony skills Understand and observe strict confidentiality Excellent organisation, prioritisation and time management skills Excellent written and verbal communication skills Ability to work as a team and under own initiative Desirable Experience of working within the NHS or general practice Experience in working with SystmOne Experience Essential Competent in using Microsoft Office Excellent written and verbal communication Able to work well under pressure Able to work as part of a team Able to use own initiative Be self-motivated Able to listen and empathise Hard working and willing Flexible and adaptable, able to work according to changing need Commitment to professional / personal development Travel Essential Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job summary

The postholder will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS).

You will liaise with Healthcare Professionals, patients, and other colleagues to ensure a timely and high standard of care is delivered.

You will make and receive telephone calls and will work in line with Standard Operating Procedures.

This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby)

Working Hours;

Week 1 & 3 16.5

Week 2 & 4 28

Week 1 & 3 Tuesday 18:00-23:00, Thursday 18:00-23:00, Sunday 08:00-15:00

Week 2 & 4 Monday 18:00-23:00, Tuesday 18:00-23:00, Thursday 18:00-23:00, Saturday 08:00-15:00 & Sunday 08:00-15:00

Main duties of the job

Please see job description attached in supporting documents.

Please be aware sponsorship is not available for this role.

About us

Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Please note Nimbuscare is unable to provide any advice about visas.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

£13.05 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

B0260-26-0067

Job locations

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

York Hospital

Wigginton Road

York

YO31 8HE

United Kingdom

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Job description Job responsibilities Main Duties and Responsibilities: Develop thorough understanding of the OOH service and work in accordance with written procedures. Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care. Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111. Action calls received from Healthcare Professionals. Support the clinical team with onward referrals where appropriate. Develop knowledge of local services and providers and understand how to access these services. Co-ordinate patients who need to be seen F2F and where appropriate home visits. Report any incidents that might compromise health and safety for self, other staff or customers/patients. Awareness of own impact in the process of care. Any other duties and directed by the Senior Care Navigator. Business responsibilities:Maintain ethos and culture of Nimbuscare Limited. Positively promote Nimbuscare Limited both in and out of the workplace Attend educational and staff meetings as requested. To support the introduction of new working processes to optimise quality.To build and maintain relationships with relevant personnel. Learning and development:You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include: Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.Make effective use of learning opportunities within and outside the workplace Undertake mandatory and statutory training as required. Team working:Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Confidentiality: To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner. Health & Safety: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.Equality and Diversity: To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect. Quality: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times. Communication: Communicate effectively with colleagues, patients and external parties Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.Other:This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested. The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Person Specification Qualifications Essential Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above) Ability to accurately follow workplace policies and procedures Ability to work to high standards of accuracy Excellent attention to detail Good numeracy, administrative and organisational skills Excellent customer service skills with the ability to listen and empathise Excellent telephony skills Understand and observe strict confidentiality Excellent organisation, prioritisation and time management skills Excellent written and verbal communication skills Ability to work as a team and under own initiative Desirable Experience of working within the NHS or general practice Experience in working with SystmOne Experience Essential Competent in using Microsoft Office Excellent written and verbal communication Able to work well under pressure Able to work as part of a team Able to use own initiative Be self-motivated Able to listen and empathise Hard working and willing Flexible and adaptable, able to work according to changing need Commitment to professional / personal development Travel Essential Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job summary

The post holder will be responsible for ensuring our clinical and operational rotas are fully resourced across the multiple services Nimbuscare delivers. They will be responsible for ensuring all rotas are coordinated efficiently, liaising with medical staff to ensure adequate cover is provided at all times. You will be responsible for maximising the skills and resources within this cohort of staff and will be responsible for the booking of locums in order to ensure cost effective and safe staffing levels within all clinical services.

The post holder will ensure an appropriate level of skill mix is maintained at all times in line with service provision and clinical safety.

The post holder will be able to work accurately under pressure with the ability to manage and prioritise their own workload.

This position is a demanding and fast paced role which requires excellent organisational, interpersonal and communication skills. The successful candidate will be expected to work autonomously and prioritise effectively.

The successful candidate will be given full training and a comprehensive induction programme.

Main duties of the job

Please see attached job description for a full list of duties in the role.

Please be aware Sponsorship is not available for this role.

About us

Who are we?Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview

Job summary

The postholder will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS).

You will liaise with Healthcare Professionals, patients, and other colleagues to ensure a timely and high standard of care is delivered.

You will make and receive telephone calls and will work in line with Standard Operating Procedures.

This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby)

Working Hours;

Week 1 & 3 16.5

Week 2 & 4 28

Main duties of the job

Please see job description attached in supporting documents.

Please be aware sponsorship is not available for this role.

About us

Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Please note Nimbuscare is unable to provide any advice about visas.

Job summary

We are looking for a proactive and compassionate Care Coordinator with strong communication and prioritisation skills, and a flexible, person centred approach, to join our supportive and welcoming team.

This role offers an excellent opportunity to develop a broad range of skills across multiple disciplines, with clear potential for ongoing learning and career progression.

Are you looking for a rewarding role where you can truly make a difference to the lives of some of the city's most vulnerable and frail people? You will work as part of a multidisciplinary team, handling calls from both patients and clinicians and liaising closely with a wide range of services within the Community Frailty Team.

Your day today duties will include contacting patients by phone, managing incoming calls, processing referrals, booking appointments, and supporting the coordination of crisis care calls. You will also be involved in allocating, adding and amending patient care visits, and accurately recording information on the computer system as part of a collaborative team effort.

Post 1 22.5 hours

• Monday
• Thursday
• Friday

Post 2 22.5 hours

• Monday
• Thursday
• Friday

Hours can be 09:00 17:00 / 09:30 17:30 or 10:00 18:00

Please note: sponsorship is not available for this role.

Main duties of the job

To provide efficient and effective administrative support to the Clinical Services and Urgent Care directorates to enable them to meet the health needs of patients, ensuring a high standard of care is delivered.

To work collaboratively across directorates providing support as required and to contribute towards a positive patient experience.

To access a full list of duties, please see attached job description

About us

Who are we?Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview