Job description

Job responsibilities

The postholder will:

• Undertake face-to-face and telephone consultations, clinical triage and home visits where clinically required.
• Work within our total triage model using SystmConnect, ensuring patients are directed to the most appropriate care.
• Work to 15-minute appointments, with dedicated review clinics incorporated into the working structure.
• Assess, diagnose, investigate and manage patients presenting with acute and chronic health conditions.
• Prescribe safely and appropriately in accordance with current guidance.
• Review pathology results, clinical correspondence, medication requests and other associated clinical administration.
• Maintain accurate, timely and comprehensive patient records using SystmOne.
• Make appropriate referrals to secondary care and other community services.
• Participate in clinical meetings, significant event reviews, audits and quality improvement activities.
• Work collaboratively with GPs, Nurse Practitioners, nursing staff, ARRS professionals and the wider practice team.
• Contribute to safeguarding, clinical governance and the delivery of safe, effective services.
• Support the practice's involvement in undergraduate medical education and the development of our wider clinical team.
• Maintain professional registration, appraisal, revalidation and continuing professional development requirements.

The postholder will be expected to work in accordance with practice policies and procedures and contribute positively to the continued development of Acklam Medical Centre and the services we provide to our patients.

Person Specification

Experience

Essential

• Experience of working in General Practice
• Experience of managing a broad range of acute and chronic conditions
• Experience of clinical triage and managing patient demand safely
• Experience of working effectively within a multidisciplinary team
• Competent in using electronic clinical record systems
• Evidence of maintaining high standards of clinical care and accurate record keeping

Desirable

• Experience of working within a total triage model
• Experience of using SystmOne and/or SystmConnect
• Experience of teaching or supporting medical students or trainees
• Experience of clinical audit, quality improvement or service development
• Experience or a special interest in an area that complements the existing practice team

Qualifications

Essential

• Medical degree (MBBS, MBChB or equivalent)
• Full GMC registration with a licence to practise
• Inclusion on the NHS England Medical Performers List
• Completion of GP training with CCT in General Practice or equivalent recognised qualification
• Evidence of ongoing Continuing Professional Development (CPD)

Desirable

• Additional postgraduate qualifications or areas of special clinical interest
• Experience or qualifications in medical education, supervision or teaching
• Evidence of involvement in quality improvement, audit or service development
• Additional skills that complement the existing practice team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Acklam Medical Centre

Address

Trimdon Avenue

Acklam

MIDDLESBROUGH

TS5 8SB

United Kingdom

Employer's website

https://acklammedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job DescriptionJob Title

Bank Advanced Clinical Practitioner (ACP) / Advanced Nurse Practitioner (ANP)

ACP Clinical Lead and GP Clinical Lead

Practice Manager

Bank Contract Flexible Sessions Available

Rotherfield and The Brook Surgeries are seeking an experienced Advanced Clinical Practitioner (ACP) or Advanced Nurse Practitioner (ANP) to provide autonomous, high-quality clinical care across our two-site rural practice.

The successful applicant will be an experienced primary care clinician who is confident managing undifferentiated presentations, making complex clinical decisions and working independently within their scope of practice. The role involves delivering both telephone and face-to-face consultations within our Total Clinical Triage model, supporting same-day demand as well as planned care.

This post is intended for clinicians with established experience in UK General Practice. It is not suitable for newly qualified ACPs or clinicians requiring a preceptorship or a high level of supervision.

The role provides flexible bank cover for annual leave, sickness absence and periods of increased clinical demand, with the opportunity for regular sessions and the potential for a permanent position.

• Provide autonomous assessment, diagnosis and management of patients presenting with undifferentiated, acute and chronic conditions.
• Undertake telephone, video and face-to-face consultations as clinically appropriate.
• Independently prescribe within professional competence and current legislation.
• Request, interpret and act upon investigations.
• Develop evidence-based management plans.
• Refer appropriately to secondary care, community services and the wider multidisciplinary team.
• Recognise deteriorating patients and initiate appropriate escalation.
• Deliver health promotion, disease prevention and self-management advice.
• Undertake home visits where clinically appropriate.

• Maintain accurate and contemporaneous records using SystmOne.
• Work in accordance with NICE guidance, national policy and local clinical protocols.
• Participate in audit, quality improvement and clinical governance activities.
• Report incidents and contribute to significant event reviews where appropriate.
• Maintain compliance with safeguarding, infection prevention, information governance and health and safety policies.
• Maintain professional registration, indemnity and continuing professional development.

• Work collaboratively with GPs, ACPs, Nurses, HCAs, Pharmacists and the wider practice team.
• Participate fully in the practice's Total Clinical Triage model.
• Communicate effectively to ensure safe continuity of patient care.
• Contribute positively to a supportive, respectful and learning-focused team culture.

• Work within the four pillars of Advanced Clinical Practice.
• Practise within the standards of your professional regulator and recognised Advanced Clinical Practice frameworks.
• Participate in appraisal, clinical supervision and mandatory training.
• Maintain competence through ongoing education and reflective practice.

Person Specification

Knowledge and Skills

Essential

• Excellent clinical assessment and diagnostic skills.
• Ability to independently manage patients within own scope of practice.
• Excellent consultation and communication skills.
• Ability to safely manage undifferentiated presentations, including telephone consultations.
• Sound knowledge of current evidence-based practice and NICE guidance.
• Excellent clinical decision-making and risk management skills.
• Good IT and documentation skills.

Desirable

• Knowledge of local primary care pathways.
• Understanding of population health management and quality improvement methodologies.

Qualifications

Essential

• Current registration with the NMC, HCPC or other relevant UK professional regulator.
• MSc Advanced Clinical Practice (or equivalent advanced practice qualification).
• Independent Prescriber qualification.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Advanced Practice Digital Badge.
• RCN Credentialing (or equivalent advanced practice recognition).
• Additional postgraduate qualifications relevant to primary care.

Experience

Essential

• Significant post-qualification experience working autonomously within UK General Practice.
• Experience managing undifferentiated and acute presentations.
• Experience undertaking telephone and face-to-face consultations.
• Experience requesting, interpreting and acting upon investigations.
• Experience working within a multidisciplinary team.
• Experience using electronic clinical record systems.

Desirable

• Experience using SystmOne.
• Experience working within a Total Clinical Triage model.
• Experience managing long-term conditions.
• Experience supporting or supervising other clinicians.
• Involvement in audit, quality improvement or service development.

Personal Attributes

Essential

• Professional, compassionate and patient-centred approach.
• Ability to work autonomously whilst recognising professional limitations.
• Excellent interpersonal and team-working skills.
• Flexible and adaptable to changing service demands.
• Commitment to high standards of clinical governance.
• Reliable, organised and able to prioritise workload effectively.
• Commitment to lifelong learning and professional development.

Desirable

• Enthusiasm for service improvement and innovation.
• Interest in mentoring or developing other clinicians.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Primary Care

Address

The Brook Medical Centre

Crowborough Hill

Crowborough

East Sussex

TN6 2ED

United Kingdom

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and ResponsibilitiesOperational Management

• Support the Administration Manager in the day-to-day management of reception and administrative services, ensuring the smooth running of practice operations.
• Assist in monitoring service delivery standards and identifying opportunities for operational improvement.
• Support the management of patient access and appointment systems to maximise efficiency and patient satisfaction.
• Ensure administrative processes are carried out effectively and in accordance with practice policies and procedures.

• Assist with the supervision and support of reception and administrative staff.
• Participate in staff training, development, performance monitoring, and annual appraisal processes.
• Support workforce planning by assisting with staff rota preparation and ensuring appropriate staffing levels are maintained.
• Provide guidance and support to staff on operational procedures and best practice.

• Assist with the recruitment process, including preparing job advertisements, coordinating interviews, and supporting candidate selection.
• Support the induction and onboarding of new employees to ensure they are effectively integrated into the practice team.
• Maintain accurate personnel records and employment documentation.

• Support initiatives aimed at enhancing patient experience and improving access to services.
• Assist in the effective management of appointment systems and patient communications.
• Deal with patient enquiries, concerns, and complaints in a professional, courteous, and timely manner, ensuring lessons learned are implemented where appropriate.

• Assist in maintaining compliance with Care Quality Commission (CQC) standards, NHS contractual requirements, Information Governance regulations, and Health and Safety legislation.
• Support the review, development, and implementation of practice policies, procedures, and protocols.
• Assist with audits, monitoring activities, and compliance reporting.
• Promote a culture of continuous quality improvement and risk awareness.

• Produce reports and analyse practice performance data to support informed decision-making.
• Assist with service evaluations, audits, and quality improvement initiatives.
• Support operational projects designed to improve efficiency, patient outcomes, and service delivery.
• Monitor key performance indicators and contribute to action plans where improvements are required.

• Develop effective working relationships with clinical and non-clinical staff.
• Liaise with external organisations, including NHS bodies, contractors, and service providers when required.
• Attend meetings and contribute to discussions regarding service development and operational performance.
• Support effective communication throughout the practice.

• Maintain confidentiality and comply with Data Protection legislation and Information Governance requirements.
• Act in accordance with practice policies, NHS values, and professional standards.
• Undertake any other duties appropriate to the role as requested by the Administration Manager, Practice Manager, or Partners.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
• Evidence of continuous professional development (CPD).
• Proficient IT skills, including Microsoft Office applications.
• A good standard of written and verbal communication.

Desirable

• NVQ Level 3 or Level 4 in Business Administration, Management, or Customer Service.
• ILM Level 3 or Level 5 Certificate/Diploma in Leadership and Management.
• Certificate or Diploma in Primary Care Management.
• AMSPAR qualification (Association of Medical Secretaries, Practice Managers, Administrators and Receptionists).
• Qualification in Human Resources, Business Management, or Healthcare Administration.
• Prince2 Foundation or equivalent project management training.
• Health & Safety or Information Governance training certificates.

Experience

Essential

• Experience working in an NHS, primary care, or healthcare administration environment.
• Strong organisational and administrative skills.
• Experience supervising or supporting staff.
• Excellent communication and interpersonal skills.
• Competent IT skills, including Microsoft Office applications.
• Ability to analyse data and produce reports.
• Understanding of confidentiality, information governance, and patient service principles.

Desirable

• Experience in GP practice management or primary care.
• Knowledge of CQC regulations and NHS contractual requirements.
• Experience of rota management and workforce planning.
• Experience of recruitment and staff development.
• Qualification in management, business administration, or healthcare management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Bank Medical Centre

Address

555 East Bank Road

Sheffield

S2 2AG

United Kingdom

Employer's website

https://www.eastbankmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As Clinical Lead GP, you will provide clinical leadership across the practice, supporting our multidisciplinary team, strengthening clinical governance and helping to develop a sustainable, resilient and patient-centred model of care.

Based in the coastal town of Minehead, Somerset, close to Exmoor National Park and within easy reach of Bristol and Taunton, Minehead Medical serves a patient list of approximately 10,000 and is supported by a friendly team committed to delivering high-quality, patient-centred care, where you could:

• Make a meaningful difference and develop lasting relationships with patients and the local community.
• Work within a close-knit practice while benefiting from the resources, expertise and career opportunities of a wider healthcare organisation.
• Become part of an exciting period of holistic improvement and transformation.
• When you join Minehead Medical Centre, you will enjoy working in a friendly, close-knit local team, backed by the stability, resources, and career progression of a modern healthcare leader.

Your Role & Responsibilities

As Clinical Lead GP, you will divide your time between clinical delivery, clinical leadership and service development.

Working closely with the Business Manager and supported by colleagues across One Medical Group, you will provide visible and approachable clinical leadership across the practice and help drive improvements in quality, safety, governance and patient care.

You will also act as the practice's CQC Registered Manager, taking an active role in ensuring the service meets its regulatory and clinical governance responsibilities.

Most importantly, you will be someone who wants to make a genuine difference - to patients, to colleagues and to the future of primary care at Minehead Medical Centre.

What We Offer

• Salary: Up to £120,000 per annum FTE (40 hours) dependent on experience
• NHS Pension: 20.6% employer contribution.
• Annual Leave: 30 days plus Bank Holidays (pro-rata), plus an extra day of leave awarded for every year of service.
• Protected CPD & Study Time: 10% of weekly working hours set aside for Continuing Professional Development (CPD), plus 5 days of study leave per annum (pro-rata).
• Support & Indemnity: Full indemnity cover provided for the hours worked.
• Relocation & Sponsorship: Relocation support may be available, alongside Skilled Worker visa sponsorship for eligible candidates.
• Work-Life Balance: Flexible full-time or part-time patterns, plus enhanced Maternity, Paternity, and Adoption Pay.
• Fully integrated EMIS system, and GP Automate.
• Health & Benefits: 24/7 confidential mental health support via Health Assured EAP, Eye Care vouchers, Cycle to Work scheme, and OMG's 'Refer a Friend' cash bonus scheme

When you join OneMedical Group, you will become part of an organisation that is committed to helping you grow, make a meaningful contribution and thrive in your career.

Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education. We know that everyone's career journey is different, which is why we want every colleague to understand the opportunities available to them, identify their next step and receive the support they need to achieve it.

We also recognise that working in healthcare can be both demanding and rewarding. Our approach to wellbeing is developed with our colleagues and shaped by what they tell us matters most. We will support and empower you to look after your own wellbeing while working together to create a healthier future for our patients, our colleagues and the communities we serve.

Ready to Make the Move?

OneMedical Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive environment for all. If you require any adjustments during the recruitment process or simply want to learn more about joining our family, please reach out to us at [email protected].

Person Specification

Qualifications

Essential

• Registration: GMC Registered General Practitioner, on the GP Specialty Register, and on the Performers List.

Desirable

• A collaborative approach, with the ability to mentor, support and develop colleagues.
• Strong organisational skills and a high level of clinical accuracy and attention to detail.
• Strong digital and clinical system literacy.
• A positive approach to change and service transformation.
• A commitment to the values and vision of OneMedical Group.

Experience

Essential

• Experience: Significant experience working as a GP, with a genuine interest in clinical leadership and service improvement, as well as experience of, or a strong interest in, clinical governance, audit, quality improvement and patient safety.

Desirable

• Excellent communication and interpersonal skills, with the ability to build positive relationships across a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

OneMedicalGroup

Address

2 Irnham Rd,

Minehead

TA24 5DL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Carry out a range of clinical tasks, including:
  • Blood pressure monitoring
  • Height, weight, and BMI measurements
  • Venepuncture (if trained)
  • Urinalysis
• Prepare patients for consultations and clinics
• Support basic wound care and dressings
• Carry out NHS Health Checks (if trained)
• Support screening and recall programmes
• Communicate clearly with patients
• Support patients to understand simple health information
• Promote dignity, respect, and a positive patient experience
• Provide simple health advice, such as:
  • Healthy lifestyle choices
  • Smoking cessation support (within scope)
• Work closely with:
• • • Lead Nurse
    • Practice Nurses
    • GPs
    • Other members of the health care team
  • Support the smooth running of clinics
  • Escalate concerns to a clinician when needed
• Maintain accurate patient records
• Follow infection prevention and control procedures
• Support stock control and equipment checks
• Work within agreed protocols and scope of practice

The HCA role includes opportunities to:

• Build clinical skills (e.g. phlebotomy, ECGs)
• Develop knowledge in long-term conditions health checks
• Progress into roles such as:
  • Senior Healthcare Assistant

This role suits someone who:

• Enjoys working with patients
• Is organised and reliable
• Wants to develop clinical skills in a general practice setting
• Values teamwork and compassionate care

Person Specification

Qaulifications and Training and Knowledge

Essential

• Good standard of general education (for example GCSEs or equivalent, including English)
• Willingness to complete relevant training for the role
• Basic understanding of: Patient care and wellbeing Confidentiality and data protection Infection prevention and control

Desirable

• Care Certificate (or willingness to complete)
• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Training in phlebotomy, NHS Health Checks, or ECGs
• Awareness of general practice and long-term conditions

Experience and Clinical Skills

Essential

• Experience working with people in a care, health, or support role
• Experience working as part of a team
• Experience providing patient or customer-focused care
• Ability to carry out basic clinical tasks (or willingness to train), including: Blood pressure Height, weight, and BMI Urinalysis
• Ability to communicate clearly
• Maintain accurate records and use basic IT systems

Desirable

• Experience working in general practice or primary care
• Experience carrying out clinical observations (e.g. blood pressure, BMI)
• Experience supporting health promotion or screening programmes
• Experience in long term condition reviews
• Competent in phlebotomy

Personal Attributes and Working Approach

Essential

• Compassionate and patient-focused
• Friendly and approachable
• Willing to learn and develop
• Maintains professionalism and confidentiality

Desirable

• Positive approach to service improvement
• Interest in developing clinical skills and progressing in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

Grange Farm Medical Centre

17A Tremayne Road, Bilborough

Nottingham

NG8 4HQ

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will be responsible for the safe and efficient delivery of COVID-19 vaccines to patients in their homes across the East Surrey area. They will also be responsible for entering data into the appropriate clinical systems and maintaining effective communication with the Primary Care Network (PCN).

This work will be carried out in collaboration with the practice teams within the relevant PCN.

Key Responsibilities

• To assist practices with the administration of vaccinations for their patient lists, both in surgeries and in patients homes.
• To take responsibility for the collection and safe transport of vaccine supplies and consumables from practices within the PCN, following the appropriate governance processes.
• To visit housebound patients, assess their clinical suitability for vaccination, and obtain informed consent before administering the vaccine, as appropriate.
• To enter data promptly into point-of-care systems and update the practices with any relevant information.

• To manage your own workload efficiently and effectively on a daily basis, with support from the practice teams.

• Adhere to DHC policies and procedures, as well as relevant legislation, including the requirements of any professional bodies.

• Attend mandatory training as identified by DHC and ensure that it is kept up to date at all times.

• Maintain the confidentiality of information relating to patients, staff, and DHC business, in accordance with the Data Protection Act 2018 and the Caldicott Principles.

Person Specification

Experience

Essential

• Experience working as part of a team.
• Working knowledge of health and safety, including the safe transport of medication and adherence to cold chain procedures.
• Strong communication skills.
• Approachable and able to respond to the needs of frail patients.
• Used to working independently and self-motivated.
• Ability to assess and respond to risks or unexpected events with sound clinical reasoning.
• Working knowledge of Mental Capacity and its application in practice.
• Trained and competent in managing anaphylaxis.

Desirable

• Full driving licence and access to a car.

Qualifications

Essential

• Registered nurse or relevant healthcare professional qualified to deliver vaccines independently.
• Current training in vaccine delivery.

Desirable

• Current NHSE approved training for delivering vaccines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities:

The following are the core responsibilities of the Salaried GP. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

On a rotational basis, undertake telephone triage and duty doctor roles

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or the QOF

Attend and contribute effectively to practice meetings as required

Contribute effective to the development and maintenance of the practice including clinical governance and training

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and always adhere to practice protocols and policies

Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement.

Person Specification

Qualifications

Essential

• GMC registered with a license to practise; On the NHS England Performers List.

Experience

Essential

• Experience working in General Practice/Primary Care setting; Experience of working to achieve standards within the Quality and Outcome Framework (QoF) Working autonomously in an General Practitioner role.

Good interpersonal and communication skills

Essential

• Excellent communication, teamwork, and patient care skills; Enthusiastic, collaborative and keen to contribute to a positive team culture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millstream Medical Centre

Address

Avon Approach

Salisbury

SP1 3SL

United Kingdom

Employer's website

https://sarumhealthgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Research & Research Involvement

Work as part of a team to support the safe conducting of research in accordance with Good Clinical Practice guidelines.

Collaborate with research team members across the PCN and practice to ensure all requirements of the Wider Care Settings (WCS) Funding Model are met.

Conduct population health searches and utilise population health intelligence to identify suitable cohorts of potential recruits for current research studies and targeted interventions.

Actively contribute to research studies by engaging and supporting participants, assisting in data collection, and completing study tasks under the guidance of the research team.

Administrative Support & Data Management

Provide comprehensive administrative support for research projects and PCN activities, including scheduling meetings/clinics, booking participants, taking structured minutes, and coordinating study timelines.

Extract, analyse, and report data to support study delivery, project work, and PCN requirements (such as QOF, IIF, and DES).

Maintain accurate and organised documentation of research activities and study logistics.

Support the research team in completing data queries and adverse event reports as needed.

Personalised Care & Patient Coordination

Act as a centralised point of contact for the multidisciplinary team (MDT) and patients in coordinating healthcare needs and research participation.

Utilise decision aids and personalised care and support plans (PCSP) to assist patients in shared decision-making conversations.

Provide coordination and navigation for people and their carers across health, research, and care services, working closely with social prescribing link workers, health and wellbeing coaches, and primary care professionals.

Assist patients in accessing self-management education, training, peer support, or other interventions that support their health and wellbeing.

Communication & Collaboration

Facilitate effective, professional communication across all stakeholders, utilising digital skills (Microsoft Office suite) and non-verbal/verbal skills during meetings and events.

Engage with websites, social media, and patient representative groups to share news of research studies and raise awareness of PCN initiatives.

Participate in meetings and community events to support research promotion and forge new collaborations that attract research studies to local populations.

Compliance & Safety

Monitor and maintain compliance with study protocols, regulatory guidelines, data protection principles, and GDPR.

Support data-related activities, including data monitoring checks (e.g., temperature monitoring), policy adherence, data integrity, and security throughout the research process.

Person Specification

Education and Qualifications

Essential

• Good standard of education with at least level 3 qualifications including GCSE English and Maths (C/4 or above, or equivalent levels)

Desirable

• Care Coordinator Qualification
• Good Clinical Practice (GCP) Certificate

Experience

Essential

• Experience in coordinating multiple complex tasks simultaneously to ensure service delivery
• Experience of working within healthcare, social, or voluntary/community sectors, supporting vulnerable groups
• Experience supporting/delivering projects or events

Desirable

• Previous experience working within an NHS GP practice or PCN; change management experience
• Previous research experience

Skills and Abilities

Essential

• Excellent communication and interpersonal skills (verbal and written) across different audiences
• Proficient in Microsoft Office Suite and using IT/databases to store, retrieve, and analyse data effectively
• Ability to manage workload, work under minimal supervision, and meet tight deadlines
• Ability to work effectively as part of a multi-disciplinary team and build strong relationships
• Ability to take information from patients, understand their needs, and signpost effectively

Desirable

• Ability to run basic searches/reports in clinical systems
• Experience in public speaking, chairing meetings, or creating newsletters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

ASPIRE PCN

79a Upper Parliament Street

Nottingham

NG1 6LD

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

To independently manage a caseload of pre-school and school age children who have speech, language and communication difficulties.

To undertake a range of assessments, both standardised and non-standardised, taking account of medical, social and educational factors, in order to make a differential diagnosis

To plan, deliver and evaluate intervention following professional guidelines and agreed service standards

As part of that process, to be able to plan appropriate long term and short-term goals working towards discharge

To undertake administrative duties connected with the caseload including maintenance of case notes and provision of written reports, following service standards

To ensure that all work is carried out in close collaboration with all those involved in childrens care so that the approach to intervention and support is co-ordinated and comprehensive

To identify when there is a need for a second opinion, referring to senior colleagues or SLT specialists as appropriate

To make onward referral as appropriate

To identify any variations to service delivery or demands and inform the Locality Co-ordinator and Area & Clinical Lead of the likely impact on the service

Policy & service development

To contribute towards policy, clinical governance and service development through discussion and involvement in projects as appropriate

To be familiar with local and national standards and to work in line with these

To ensure that parents/carers are aware of the standards they should expect from the speech and language therapy service

Communication

To ensure effective communication of complex condition-related information to parents/carers regarding the assessment process, assessment findings and planned intervention, including engagement of parents/carers in intervention

To ensure children are involved in goal setting and decision making around their own care as appropriate to their age, developmental level and language skills

To ensure parents/carers are involved in decision making around their childs care including discharge from the service

To liaise effectively and work in partnership with other professionals (particularly teachers and teaching assistants), including the development of shared goals for intervention

To write reports on children, in line with service standards, including contributions to statutory assessment

To offer advice to others concerning support for individual children

To actively contribute to case conferences/ review meetings for children on the caseload

To recognise how and when information may be shared within the bounds of confidentiality and the Data Protection Act

To attend SLT team meetings, actively contributing as appropriate

Contribute to the Trusts internal communication strategies ensuring effective two-way communication and engagement within the organisation

Contribute to the Trusts external communication strategies working with the Head of Communications to raise awareness and promote the reputation of Trusts services.

Patient and Public Engagement

To contribute to ensuring that the Trusts responsibilities to engage and consult with patients and the public are met in line with statutory requirements

Training

To participate in training other professionals/ parents as appropriate

To identify training needs in the multi-disciplinary team needed to support the care of children on the caseload

To attend all Trust mandatory training

People Management

To supervise SLT assistants/ teaching assistants/volunteers as appropriate

To mentor newly qualified SLTs providing support and contributing to induction with guidance from more senior colleagues

To offer observation sessions for SLT students as agreed with the supervising therapist

Maintaining own professional development and requirement to take part in appraisal and KSF process

Research & Development Activity

To maintain and update skills and knowledge in relevant areas

To develop and monitor own clinical expertise in specialist area through planned CPD

To participate in service audit and projects as agreed with the Service Lead

To actively reflect on practice with peers and more senior colleagues to promote professional development and evidence-based decision making

To be advised on developments in current practice by more senior colleagues

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with HCPC and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in clinical and other audits as required

Provide patients and their families /carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• Degree or equivalent in Speech and Language Therapy
• Registered Member of RCSLT
• Registered Member of HCPC

Desirable

• Evidence of commitment to CPD

Experience

Essential

• Experience working in community clinics (at undergraduate/post graduate level)

Desirable

• Working in a mainstream school
• Working in a special school

Knowledge & Skills

Essential

• Knowledge about developmental speech and language disorders
• Excellent communication skills including the ability to convey sensitive or distressing information to parents/carers
• Good problem solving skills

Safeguarding and promoting the welfare of children and young people/vulnerable adults

Essential

• Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Chesterton Medical Centre

35 Union Lane

Cambridge

CB4 1PX

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General duties

Health and Safety- It is the responsibility of the individual to work in compliance with all current Health and Safety legislation and the Practice Health and Safety Policy. To attend any training requirements, both statutory and mandatory, in line with the legal responsibility to comply with the Health and Safety at Work Act.

The roles contains the following responsibilities:

To maintain registration with the NMC.

To adhere to the NMC Code.

To support training and development.

To maintain personal professional competency and appropriate development.

To carry out the duties and responsibilities of the post in accordance with the Practice Policies including duty of candour and whistleblowing.

Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control, Safeguarding, Information Governance, Research Governance and Equality and Human Rights.

To implement and review individual care plans, a self-management plans and to agree trigger thresholds to contact Case Managers / GPs.

Plan visits to housebound people, undertake every 3-6 months, and arrange care plans where necessary

Provide enhanced support to Nursing and Residential home with a focus on strengthening relationships and improving access through information sharing, education and advice.

Planned visits to Nursing and Residential homes to be undertaken every 3-6 months, providing training as required.

To ensure all people in Nursing and Residential homes have care plans (including dementia where needed) and to provide a holistic review of all people in these homes with updates of their care plans.

To contact people where necessary to advise them of the role of Specialist Neighbourhood Nurse

Visit people at home following the identification of urgent clinical need including those escalated by EMAS or a member of the Neighbourhood Team, undertake a personalised comprehensive assessment, in order to diagnose, treat and prescribe within the limitations of your registration and competence

Visit people at home following an unplanned hospital admission and those with a history of repeat admissions, within 2 weeks.

Contact those that have suffered a bereavement.

Arrange dedicated appointments in practice, for those who wish to visit, with flexibility to expand up to 30 minutes, or as needed.

. Key Responsibilities

Act as a point of contact between GP, Neighbourhood Team, people and their carers.

Develop and maintain a detailed knowledge of local services to enable supported signposting of people with identified need, sharing information with the Neighbourhood Team.

Liaise with GPs and practice teams to identify people who are elderly, frail or who have long term health needs and support.

Liaise with primary, secondary and specialist care services as required.

Work with the Neighbourhood Team to help identify people at risk of loss of independence or admission to hospital as a result of inadequate social support.

Provide these cohorts of people signposting to identified services in order to maintain their independence and improve their health and well-being.

Visit people in community, home or care home settings to assess and discuss their care needs involving carers as appropriate.

Implement personal care plans for individual people, ensuring preventative actions are detailed to support the appropriate use of services.

Communicate the care plan to the GP and any other members of the Neighbourhood Team involved in the persons care and upload to the relevant records.

Ensure that identified people receive the right level of help at the right time and help them to experience a joined-up service by liaising with relevant members of the Neighbourhood Team.

Work with patient, carers and the Neighbourhood Team to encourage the patient to adopt effective self-management and self-help seeking approaches to reduce unnecessary hospital admissions.

Liaise with other agencies to ensure timely and appropriate engagement as required.

Support people to access community care assessments as well as carers assessments.

Where a personal healthcare budget is allocated provide advice as required regarding the key choices the patient will need to make.

Identify unpaid carers and direct them to access services as appropriate to provide them with support.

Identify when urgent action or a step up in care is required and promptly alert the relevant member of the Neighbourhood Team, highlighting any safety concerns.

Follow up on communications from out of hospital and in-patient services regarding changes in condition of people to support the practice to respond proactively to potentially unmet needs.

Undertake visits or telephone contact to manage people on the SNNs case load following any unplanned hospital admissions where appropriate.

Participate in Practice multi-disciplinary meetings to discuss Practice people actively being managed by the Neighbourhood Team and any other people from the SNNs case load needing discussion.

To attend Neighbourhood Team MDT meetings at the Practice plus any other meetings where there is a need to discuss Practice patients.

Undertake visits or arrange appointments at the Practice for people on the SNNs case load or otherwise as directed by the Duty Doctor following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the SNNs clinical skill set.

Maintain accurate and up to date records of patient contacts using GP record systems and other IM&T systems relevant to the role i.e. entering notes onto Systmone / EMIS using agreed read codes and VMDT

To run regular patient searches using Systmone / EMIS in order to have an up-to-date record of progress of achievement of Key Performance Indicators.

Work with South Lincolnshire ICB, Neighbourhood Teams and other agencies to support and further develop this role.

Support the Practice Manager in providing KPI reports for submission as requested.

5. Key Working Relationships

Practice teams

Neighbourhood Team

Community health services

Specialist teams heart failure, diabetes etc.

Specialist nursing services e.g. St Barnabas

Hospital teams including ward, A&E, discharge and AIR teams

Social Prescribers

Health & Wellbeing Coaches

Safeguarding agencies

Pharmacists

South Lincolnshire ICB

Adult Social Care

Voluntary Services

Independent Care Homes

Local Authority teams

Independent living teams

Person Specification

Knowledge and skills

Essential

• The post holder will work in an environment where individual differences and the contributions of all staff are recognised and valued. All employees, people, carers and the public are entitled to be treated with dignity and respect and no form of discrimination, intimidation, bullying or harassment will be tolerated. We understand, encourage and celebrate diversity, making the NHS a place where we all feel we belong."

Desirable

• IT skills
• Knowledge of Personalisation, and personalised care, that gives people control over their health & care ,based on their needs and what's important to them.
• It's intended to improve health & wellbeing by helping people make decisions about their care, and by making the most of the skills and potential of people, families and communities.

Experience

Essential

• Experience of dealing with people with long term conditions
• Evidence of ability to work autonomously
• Evidence of working within a multidisciplinary team

Desirable

• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications

Essential

• Registered Nurse Level One
• Post graduate study in health-related studies relevant to long term conditions or equivalent experience
• Evidence of continuing professional development
• Post registration teaching qualification or willingness to undertake
• Post registration qualification in non-medical prescribing or willingness to undertake as needs of service change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

Sutton Medical Group

Long Sutton Medical Centre, Trafalgar Square

Long Sutton

SPALDING

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The core responsibilities of the HCA are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Undertake new patient health checks
• Phelbotomy
• Support the practice nursing team with health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, and record finding accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nursing team with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone when required
• Undertake venepuncture once trained
• Administer flu vaccinations once trained
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are routinely cleaned in accordance with current guidance
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with practice IPC policy
• Deliver opportunistic health promotion where appropriate

In addition to the core responsibilities, the HCA may be requested to;

1. Partake in audit as directed by the audit lead

2. Participate in local initiatives to enhance service delivery and patient care

3. Support and participate in shared learning throughout the organisation

4. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring work is delivered in a timely and effective manner

5. Complete opening and closing procedures in accordance with the rota

Person Specification

Qualifications

Essential

• Essential
• ECGs
• Venepuncture
• Vaccination
• Wound Care/Dressings
• Hypertension Reviews
• NVQ or equivilent qualification in Health and Social care level 2

Desirable

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Experience

Essential

• Medical Terminology
• Good Standard of Education
• Working in or has worked in GP Practice

Desirable

• Experience working in a clinical/nursing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Centre

Address

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

United Kingdom

Employer's website

https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

Essential and Desirable

Essential

• Degree in Podiatry & post grad experience
• MSK Experience

Desirable

• Steroid Injection Qualification
• Leadership Skills

Essential and Desirable

Essential

• Experience in treating the High Risk Foot

Desirable

• Experience working in MDT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Derby City

Village Community Medical Centre

Derby

DE238AL

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Hook Surgery is looking for an experienced, organised and enthusiastic Medical Secretary to join our friendly and supportive GP practice on a maternity-cover basis.

The successful candidate will provide an efficient medical secretarial and referral service to the GPs and wider clinical team. The role will involve processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare professionals, and supporting clinicians with administrative tasks.

The post holder will need to be confident using EMIS Web and the NHS e-Referral Service (e-RS) and have excellent attention to detail.

Main Duties and Responsibilities

• Process routine, urgent and two-week-wait referrals accurately and within required timescales.
• Create, book and monitor referrals using NHS e-Referral Service (e-RS).
• Monitor e-RS worklists and follow up outstanding, rejected or incomplete referrals.
• Process incoming hospital letters, discharge summaries and other clinical correspondence through EMIS Web.
• Ensure correspondence requiring clinical action is appropriately directed to the relevant clinician.
• Prepare referral letters and other clinical documentation.
• Liaise with hospitals, consultants, community services and other healthcare providers.
• Deal with patient queries relating to referrals and appointments in a professional and sensitive manner.
• Maintain accurate patient records and ensure information is recorded appropriately on EMIS Web.
• Maintain strict confidentiality and comply with GDPR, information governance and practice policies.
• Prioritise workload according to clinical urgency and deadlines.
• Support the wider practice team with general administrative and secretarial duties.
• Participate in practice training, meetings and quality improvement activities as required.

About the Candidate

We are looking for someone who is:

• Experienced in a medical secretary or healthcare administration role.
• Ideally experienced within a GP practice or NHS setting.
• Confident using EMIS Web and NHS e-RS.
• Highly organised with excellent attention to detail.
• Able to manage a busy workload and competing priorities.
• A confident and professional communicator.
• Able to work independently whilst also being an effective team member.
• Patient-focused, approachable and compassionate.
• Reliable, flexible and able to remain calm under pressure.
• Committed to confidentiality and high standards of patient care.

Person Specification

Criteria

Essential

Desirable

Experience

Experience in medical secretarial/healthcare administration

Previous GP practice experience

EMIS Web

Experience using EMIS Web

Experience with EMIS workflows/tasks

e-RS

Experience using NHS e-Referral Service

Knowledge of NHS referral pathways

Communication

Excellent written and verbal communication skills

Experience liaising with secondary care

Organisation

Excellent organisational and time-management skills

Experience managing high-volume referrals

IT Skills

Good general IT skills and Microsoft Office

Experience with other NHS clinical systems

Accuracy

High level of accuracy and attention to detail

Experience processing clinical correspondence

Teamwork

Able to work effectively as part of a multidisciplinary team

Previous experience working within a GP team

Confidentiality

Understanding of patient confidentiality and GDPR

Knowledge of NHS information governance

Personal qualities

Professional, reliable, flexible, approachable and patient-focused

Commitment to continuous improvement

Additional Requirements

The successful candidate will be required to complete relevant mandatory training, including information governance and safeguarding, and comply with all Hook Surgery policies and procedures.

This post is subject to the appropriate pre-employment checks, including references and right-to-work verification.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Medical Secretarial qualification or equivalent experience.
• NHS or GP practice administration training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hook Surgery

Address

The Merritt Medical Centre

Merritt Gardens

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification for full details regarding this post.

Person Specification

Qualifications

Essential

• Educated to GCSE including English or equivalent

Desirable

• NVQ level 2 in a customer service or similar customer service qualification

Experience

Essential

• 1 years experience in a customer service/reception environment

Desirable

• Previous experience of team work
• Previous NHS experience
• Experience of using SystmOne (or similar)

Personal Qualities

Essential

• Proven ability to liaise appropriately with members of staff at all levels
• Ability to maintain confidentiality
• Able to cope well under pressure

Skills

Essential

• A good knowledge of Microsoft Office products and the ability to use email/internet.
• Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
• Good interpersonal/organisational skills
• Knowledge of operation of office equipment (photocopying essential, scanning desirable)
• Ability to file accurately
• Ability to translate information and details accurately both verbally and written
• Understanding, acceptance, and adherence to a strict code of confidentiality
• Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ

United Kingdom

Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day management of The Shrubberies Medical Centre, ensuring the delivery of high-quality, safe and patient-centred services.

The post holder will provide leadership and operational support to the reception and administrative teams, helping to ensure the smooth running of practice services and maintaining high standards of patient care and customer service.

Key responsibilities include supporting staff recruitment, induction, supervision and performance management; managing patient complaints and feedback; monitoring appointment capacity and access; supporting compliance with CQC standards, NHS contractual requirements, information governance and health and safety regulations; and assisting with practice policies, procedures and quality improvement initiatives.

The Deputy Practice Manager will play an active role in workforce planning, rota management, staff training compliance, service development and business continuity planning. They will also support the monitoring of practice performance, including Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets.

The role requires close working relationships with clinicians, administrative staff, Primary Care Network (PCN) colleagues, NHS organisations and other healthcare partners to ensure efficient service delivery and continuous improvement across the practice.

The successful candidate will have excellent organisational, communication and leadership skills, with the ability to manage competing priorities, solve problems effectively and support a positive and collaborative team culture.

In the absence of the Practice Manager, the Deputy Practice Manager will deputise as required and undertake other appropriate duties consistent with the responsibilities of the role.

Person Specification

Qualifications

Essential

• GCSE English and Mathematics (Grade C/4 or above) or equivalent
• Educated to A-Level standard or equivalent
• Evidence of continuing professional development
• Good standard of literacy, numeracy and IT skills

Desirable

• Leadership, Management or Business Administration qualification
• AMSPAR qualification
• ILM Management qualification or equivalent
• Human Resources qualification

Experience

Essential

• Minimum 2 years' experience in a supervisory or management role
• Experience working within a GP practice, Primary Care, NHS or healthcare setting
• Experience leading and supporting staff teams
• Experience managing patient complaints and resolving complex issues
• Experience implementing and improving administrative systems and processes
• Experience working with confidential and sensitive information
• Experience using Microsoft Office applications, including Word, Excel and Outlook

Desirable

• Previous experience as a Deputy Practice Manager, Assistant Practice Manager or Senior Practice Administrator
• Experience using EMIS Web
• Experience supporting CQC compliance and inspections
• Experience monitoring QOF, Enhanced Services or other NHS performance targets
• Experience with staff recruitment, induction and performance management
• Experience of rota management and workforce planning

Knowledge and skills

Essential

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to prioritise workload and manage competing demands
• Ability to work independently and as part of a multidisciplinary team
• Strong problem-solving and decision-making skills
• Ability to lead and motivate staff
• Understanding of confidentiality, GDPR and Information Governance
• Professional, approachable and adaptable manner
• Commitment to delivering high-quality patient care and excellent customer service
• Ability to maintain confidentiality and demonstrate integrity at all times
• Willingness to undertake further training and development
• Satisfactory Enhanced DBS check

Desirable

• Knowledge of NHS Primary Care contracts and services
• Understanding of Health and Safety requirements within healthcare
• Knowledge of employment legislation and HR processes
• Experience of project management and service improvement initiatives
• Understanding of Primary Care Networks (PCNs) and wider NHS systems
• This specification will allow applicants to be scored effectively during shortlisting and interviews for the Deputy Practice Manager role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrubberies Medical Centre

Address

12 The Shrubberies

George Lane

South Woodford

E18 1BD

United Kingdom

Employer's website

https://www.theshrubberiesmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicant will undertake the full range of general practice duties, including:

• Routine GP consultations
• Telephone and online consultations
• Home visits where appropriate
• Participation in practice meetings and clinical governance activities
• Supporting the ongoing development of high-quality patient services