Job description

Job responsibilities

• To support individual patients, relatives and carers to obtain answers to queries and resolve problems and concerns quickly and efficiently which may be received from various sources. Record and feedback compliments received by patients and carers. Be accessible with a visible presence in the Trust.
• Work collaboratively with staff and service managers to ensure that any concerns or problems raised by service users, carers and their families can be resolved as quickly as possible.
• Communicate with people who may be in complex and sensitive situations and who may be highly emotional, aggressive or anxious. This involves using communication skills on a daily basis to help service users/carers to clarify concerns and provide/identify options.
• Respond to diverse, sensitive and sometimes complex enquiries and concerns raised by the public, service users and carers about Mersey & West Lancashire Teaching Hospitals NHS Trust services referring to any applicable Trust policies, procedures and guidelines.
• Negotiate timely and appropriate resolution of concerns with service users or carers and staff.
• To take an instrumental role in supporting PALS users, arranging meetings between service users and clinicians and occasionally supporting service users at these meetings in what can be highly complex and sensitive circumstances, in an efficient manner to reach satisfactory outcomes.
• Understand the Trusts managing complaints and concerns policy and refer to the complaints team/Independent advocacy if appropriate. Provide advice and guidance to those who wish to make a formal complaint when issues cannot be resolved within PALS.
• To ensure all PALS contacts are recorded on the Inphase system and ensure that PALS activity is communicated to the appropriate personnel throughout the Trust.
• Assist PALS in local acute and community Trusts and other stakeholders who are trying to resolve issues that span across organisational boundaries.
• To provide support to patients, carers and families when accessing specialist advocacy or other voluntary and statutory services.
• To build and maintain good relationships with key stakeholders and the local community.

Education and Development

• Ensure colleagues across the Trust are aware of the role of PALS, through regular feedback with appropriate staff groups.
• Participate in raising awareness of PALS within the Trust, internally and externally, and with other statutory, voluntary and community organisations, including preparation and delivery of presentations.
• Contribute to the delivery of corporate induction as required. To ensure personal development plans are identified, maintained and followed to ensure all relevant mandatory training is undertaken.
• Demonstrate role and training support to new starters.

Administrative Responsibilities

• Act as a resource for up-to-date information on Trust services for all patients, relatives, and carers.
• Utilise empathetic and effective communication skills to decipher complex information from service users to understand and resolve concerns.
• Provide and identify support and appropriate signposting to those contacting PALS.
• To maintain own personal development following participation in annual appraisal.
• Maintain and extend personal knowledge with regard to current and changing issues within the Trust and wider NHS on an on-going basis.
• To maintain health and safety standards which ensure the wellbeing of patients, public and work colleagues.
• To undertake required mandatory training required for the post.
• To manage own workload, work unsupervised as appropriate, escalating any concerns to the line manager.
• To observe and maintain data protection and confidentiality as appropriate.
• To maintain a personal professional appearance.
• The above responsibilities are not an exhaustive list and are subject to change as the post develops.

Clinical Governance

• To work in close collaboration with staff from Complaints and the Quality and Risk departments,
• ensuring that effective communication is maintained in respect of PALS activities.

Person Specification

Qualifications

Essential

• NVQ3 level or equivalent qualification plus significant knowledge and experience
• Educated to GCSE level or equivalent qualification and/or equivalent experience

Desirable

• RSA 2 in Typing / Word processing or equivalent qualification and/or equivalent experience

Knowledge & Experience

Essential

• Knowledge of the function of PALS
• Experience of working within a customer care environment in an advisory capacity
• Experience of working towards deadlines
• Experience of providing information in a clear and concise manner
• Extensive knowledge of Microsoft Office and other applications
• Experience of dealing with conflict
• Fully aware of the need to maintain confidentiality and how this is achieved
• Experience of inputting data

Desirable

• Knowledge of NHS complaints procedures, GDPR, clinical governance, health & wellbeing issues, acquired through training and experience
• Experience in a similar role or equivalent knowledge
• Experience of dealing with external NHS stakeholders
• Experience of Datix / Inphase system
• Experience of working within the NHS or Healthcare Setting

Skills

Essential

• Excellent communication skills, including listening and negotiating skills, face to face and over the telephone
• Able to problem solve
• Able to use own initiative
• Work well under pressure whilst prioritising a diverse workload with competing priorities within a busy environment
• Work individually or as part of a team

Other

Essential

• Ability to travel between all MWL hospital sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To see further detailed job description and main responsibilities, please find attached person specification and job description.

Person Specification

Experience

Essential

• 2 years experience in B6 within speciality
• Evidence of change management
• Evidence of budgetary awareness

Desirable

• Leadership qualification

Ward managment

Essential

• Evidence of insight into ward managment tasks / roles

Training and Development

Essential

• Able to demonstrate insight into Training needs of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

Frome ward, Hereford county hospital

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative towards service needs

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside of core office hours

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• Experience of administrative duties
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• Competent in the use of EMIS

Experience

Essential

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Flexibility to work outside of core office hours

Desirable

• Experience of administrative duties
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• EMIS / Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Whitchurch Medical Centre

Park Road Surgery

Whitchurch

CF14 7EZ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical

• Assess, plan, implement and evaluate individualised patient care through appropriate frameworks, including safe effective arrangements for discharge, underpinned by Trust values.
• Assist members of the team in the co-ordination of the clinical activities
• Use clinical standards to participate in the process of monitoring the quality of care delivered. Act to ensure that nursing practice is of the highest standard, in line with Trust and CQC standards.
• Supply and/or administer medication safely in line with Trust medicines policy.
• Assess and support patients with adherence and understanding of their medication, advise on the promotion of health and prevention of illness

• Demonstrate knowledge and skills in the education of the patient and their significant others
• Assist with the evaluation of care and initiate any action required, for example liaising with the multidisciplinary team of doctors as appropriate
• Review the effectiveness of the nursing care provided and initiate any action that may be required

• Undertake any reasonable and relevant clinical or non-clinical functions commensurate with their banding.
• Recognise and act on situations that may be detrimental to the health and well-being of the individual
• Co-ordinate and support other members of the caring team who may be responsible for implementing specific aspects of nursing care.
• Investigate and report accidents, incidents and losses and provide initial support for the member of staff or patient involved, in line with Trust policy.
• Take on extra duties/responsibilities as delegated and agreed by the department/ ward manager or senior staff nurse, within their capability / limitations.

  Professional

  • Maintain a professional behaviour at all times and promote a positive image of Chelsea and Westminster Hospital NHS Foundation Trust at all times, in line with Trust values.
  • Contribute to a high quality safe working environment in which patients receive a high standard of care
  • Participate in the setting of standards for nursing practice and for care involving the multi-disciplinary team
  • Practice in accordance with, and aware of his/her responsibilities under, the NMC Code of Professional Conduct and other appropriate NMC guidelines
  • Understand and practice in accordance with Trust and Unit policies and procedures, and ensure they are understood and practiced by staff
  • Maintain a safe working environment recognising the health and safety requirements of patients, visitors and staff
  • Ensure all strategies, policies and protocols relating to infection control are implemented and monitored and that appropriate and timely action is taken in response to ensuring the prevention of control of infection
  • Protects patient confidentiality and acts according to the Data Protection Act
  • Maintain clear and accurate documentation in line with unit and Trust standard
  • Be aware of Clinical Governance and the impact it has on patient care
  • Understand local audit processes and take opportunities to initiate local audit and participate in Trust audits locally.
  • Participate in the ordering and maintenance of adequate stock level in an effective manner
  • Work with members of the team in implementing a quality approach to service provision, in line with Trust quality care standards.
  • Report all complaints, incidents or accidents to the Nurse in charge and take appropriate action
  • Work shift patterns and weekends to suit the needs of service delivery

Please see attached job description and person specification to this advert for further details

Person Specification

Education and Qualifications

Essential

• Registered nurse on the NMC register
• Evidence of professional development

Desirable

• Phototherapy experience
• Mentorship
• Teaching/assessing course

Experience and Knowledge

Essential

• Post registration experience working in an acute hospital setting
• Experience with acutely ill patients
• Evidence of teaching and assessing

Desirable

• General management skills
• Proven clinical experience in relevant area

Skills and knowledge

Essential

• Demonstrates a genuine interest and has awareness of issues in Dermatology
• Practices in accordance with NMC Code of Professional Conduct
• Awareness of current nursing and NHS issues
• Evidence of commitment to customer care initiatives
• Excellent verbal, written and interpersonal communication skills
• Evidence of working collaboratively in a multi-disciplinary team
• Ability to form excellent interpersonal relationships
• Ability to make decisions, organise and prioritise
• Ability to work with minimal supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham road

Isleworth

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

Wound Management

• Perform wound care using aseptic techniques
• Undertake uncomplicated dressings, including leg ulcers
• Suture and clip removal

Screening

• Undertake opportunistic screening BP checks, height, weight, BMI, urinalysis, smoking status
• Undertake opportunistic venepuncture
• INR monitoring
• Cervical screening upon successful completion of training

Health Promotion

• Provide healthy eating advice to individuals
• Offer smoking cessation advice individually in opportunistic consultations
• Provide individual advice to patients about increasing activity or exercise
• Offer advice on recommended safe limits for alcohol consumption
• Complete referrals as appropriate

Vaccinations and Immunisations

• Administer injections under an individualised prescription or Patient Group Direction
• Ensure safe storage, rotation and disposal of vaccines and drugs
• Provide an adult and childhood immunisation service
• Develop and work to Patient Group Directions for POMs

Ear Care

• Undertake ear syringing - following appropriate training
• Advise patients about safe ear care

Infection Control

• Support patients and colleagues in adopting sound infection control measures
• Apply infection control measures within the practice according to local and national guidelines, this includes;
• Universal hygiene precautions
• The collection and handling of laboratory specimens
• Segregation and disposal of waste materials
• Decontamination of instruments and clinical equipment
• Reporting and treatment of sharps injuries
• Dealing with blood and body fluid spillages

Emergency Management

• Competent in anaphylaxis and resuscitation techniques

Child Health Protection

• Recognises the signs, symptoms and categories of child abuse
• Understands the importance of recognition, observation, documentation and communication
• Is aware of child health procedures, statutory local procedures and points of referral
• Has knowledge of roles of other practitioners and agencies
• Understands basic legal issues around child abuse

Men's Health

• Raise awareness and give basic advice on issues covering
• Testicular self examination
• Incontinence and prostatic disease
• Sexual health
• Initiate opportunistic consultations with patients to cover issues of men's health
• Make appropriate referrals

Family Planning

• Advise patients on available methods of contraception and refer as appropriate
• Support patients attending for emergency contraception and refer as appropriate
• Perform interval health checks for patients using hormonal contraception
• Teach patients how to reduce risk of sexually transmitted diseases and refer as appropriate

Women's Health

• Advise patients on the national and local cervical cytology and mammography screening programmes
• Undertake a programme of cervical cytology sampling under supervision until competent and demonstrate continuing competence
• Promote breast self awareness, demonstrate breast self examination and provide supporting literature
• Advise patients about reducing the risk of sexually transmitted diseases and make appropriate referrals
• Take swabs for microscopy as directed
• Offer health promotion/lifestyle advice to patients
• Advise on basis incontinence management and make appropriate referrals

Travel Health Advice

• Offer a holistic approach to travel health including comprehensive advice for patients prior to travel including;
• Vaccinations and medications
• Malaria prophylaxis and bite avoidance
• Safe sex
• Food hygiene
• Sun protection
• First aid and emergency medication
• Health insurance

Chronic Disease Management

• The practice holds regular specialist practice nurse led chronic disease clinics for the following conditions: Diabetes, Heart Failure, Asthma & COPD.

• Assist and support with management of a chronic disease clinic in line with qualifications.

Personal and Professional Development

• Assist in clinical audit
• Act as a mentor to other staff as required
• Work effectively in the team
• Monitor and maintain the consistency of professional standards set
• Take appropriate action if standards are not being met
• Recognise the development needs of others
• Support other members of the team
• Participate in evidence based practice
• Be aware of current evidence based approaches to patient care and demonstrate this in practice
• Demonstrate clinical expertise in practice
• Participate in clinical supervision

Person Specification

Qualifications

Essential

• Registered General Nurse
• Registered with the NMC and maintains revalidation in line with NMC requirements

Desirable

• Post registration chronic disease training in one or more of the following areas: Diabetes, Heart Failure, Asthma & COPD.

Experience

Essential

• Experience working within primary care, community nursing or general practice
• Experience in chronic disease management
• Experience of cytology/smear taking or willingness to train

Desirable

• Experience of using EMIS Web
• Competence in immunisations and vaccinations

Knowledge & Skills

Essential

• Good interpersonal skills and work as part of a team.
• Demonstrable experience of providing quality care.
• Able to communicate clearly at all levels.
• Proven capability to use own judgement and initiative.
• Comfortable working under pressure.
• Tidy and presentable appearance.
• Work effectively as part of a team and autonomously.
• Manage and work with competing priorities.
• Ability to work with a high patient throughput and a pressurised environment daily.
• Time management skills to manage own consultations within clinics
• Full UK driving license
• Competent in the use of a computer and clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glastonbury Surgery

Address

Glastonbury Surgery

Feversham Lane

Glastonbury

Somerset

BA6 9LP

United Kingdom

Employer's website

https://www.glastonburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Support patients throughout their inpatient surgical journey within a Urology/ General Surgery ward setting.
• Assist nursing staff in delivering high standards of patient-centred care.
• Take and record patient observations accurately, escalating concerns appropriately.
• Provide compassionate, professional, and dignified care to all patients.

Person Specification

Qualifications

Essential

• Requirements
• Currently practising, or has practised, as a Ward HCA within a surgical or inpatient setting for a minimum of 6 months within the last 12 months.
• Proven experience working in the NHS
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a multidisciplinary theatre team.

Location

Essential

• Must reside within the West Midlands area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

18 Week Support Limited

Address

West Midlands

West Midlands and Surrounding areas

SY4 3LJ

United Kingdom

Employer's website

https://www.18weeksupport.com/careers/working-with-us/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:The Practice Lincoln Green, Leeds

Salary:Up to £112,500 depending on experience

Hours: 6 sessions per week - 2 sessions each day Monday, Tuesday and Wednesday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list, engaged in regular clinical work, GP accreditation - MRCGP examination or equivalent experience, sound knowledge of QOF, LCS, DES, CQUINs, and ideally a working knowledge of clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Leeds

LS9 7TA

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:Receptionist/Administrator

Location:The Potteries Surgery

Salary:Up to £24,960.00 depending on experience

Hours:15 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Reception or customer care experience is essential. Must possess excellent communication skills, both spoken and written. Basic PC skills are required, including proficiency in Word, Excel, and email. Previous NHS experience is welcomed but not essential. Ability to follow procedures and maintain confidentiality and data security is crucial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Tilehurst

RG30 6BW

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

18 Week Support has partnered with a specialised and dynamic NHS Trust in the Dorset region who are looking for experienced Theatres Ward Nurse to assist with their referral waiting lists.

Location: Dorset

Work Pattern: Saturday and Sunday

Shift hours:8:00-18:00 (10 hour shifts)

Duration: 3 months with the view to extend

Why 18 Week Support

As the leading provider of clinical insourcing services to the NHS, 18 Week Support partners with NHS Trusts to reduce referral to treatment waiting times and provide ongoing clinical capacity management solutions.

Over the years, 18 Week Support has developed strong working relationships with over 75 Trusts and Health Boards in the UK and provides flexible, high-quality, weekend and weekday services.

Every member of our team, from our world-renowned lead physicians and surgeons to our highly experienced nurses and healthcare assistants, is committed to providing first-class clinical care and an exceptional patient experience.

We offer a wide range of clinical specialties and support services within our innovative insourcing model. Each specialty is managed by an experienced clinical lead and our Head of Nursing. The services include Gastroenterology & Endoscopy, Ophthalmology, Dermatology, ENT & Audiology, Neurology, General Surgery, Vascular Surgery, Urology, Oral & Maxillofacial Surgery, Trauma & Orthopaedics, Radiology, Gynaecology, Clinical Support Services.

Person Specification

Experience

Essential

• Minimum of >1 year working as an Theatres Ward Nurse within the NHS.
• Live within 50 miles of Dorset

Desirable

• Live within 40 miles of Dorset

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

18 Week Support Limited

Address

South West Trains Ltd

Station Approach

Dorchester

Dorset

DT1 1QX

United Kingdom

Employer's website

https://www.18weeksupport.com/careers/working-with-us/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of thehealthcareassistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient and NHS health checks
• Support thepracticenursewith health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature, pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake woundcare, dressings and other clinical tasks as required
• Support thepracticenursewith the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• When trained, undertake venepuncture
• When trained, administer flu vaccinations
• When trained, carry out ear irrigation under the supervison of thepracticenurse
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure the clinical area is adequately stocked and prepared for each session
• Ensure clinical waste is removed from the clinical area and sharps bins replaced in accordance with thepracticeIPC policy
• Deliver opportunistic health promotion where appropriate
• Carry out any other tasks as directed by the leadnursein support of patientcare

Secondary Responsibilities

In addition to theprimaryresponsibilities, thehealthcareassistant may be requested to:

• Participate inpracticeaudit as directed by the aduit lead
• Participate in local initiatives to enhance service delivery and patientcare
• Support and participate in shared learning within thepractice
• Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

• -GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programme

Desirable

• Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

General Practitioner dealing patients face to face, telephone consultations. Also liaising with patients via our computer platform ask my GP

Person Specification

Qualifications

Essential

• MBBCH or equivalent
• MRCGP

Desirable

• ideally minor surgery but not essential

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dulais Valley Primary Care Centre

Address

Dulais Road

Seven Sisters

Neath

SA10 9EY

United Kingdom

Employer's website

https://www.dulaisvalleyprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Support administrative staff, providing cover during staff absences

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Action incoming faxes when necessary

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Complete opening and closing procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the ANP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

No recruitment agencies or canvassing, please.

Person Specification

Qualifications

Essential

• Registered Nurse;
• Post graduate diploma or degree (Advanced Practice Qualification);
• Qualified Nurse Prescriber;
• Qualified Triage Nurse;

Desirable

• Minor Illness Qualification;
• Teaching Qualification;
• ALS, PALS;

Experience

Essential

• Experience working in a primary care environment;
• Experience in chronic disease management;
• Experience in prescribing and undertaking medication reviews;

Desirable

• Experience working as a practice nurse or community nurse

Clinical Knowledge

Essential

• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (Cervical cytology, contraception, etc.)
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs and associated policy

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

AYLESBURY

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Old Kent Road Surgery is seeking a motivated and compassionate Salaried GP to join our friendly eight-doctor practice in South East London. The successful candidate will provide high-quality, patient-centred care to our diverse registered population, undertaking a range of clinical duties including face-to-face and telephone consultations, chronic disease management, home visits, prescription reviews, referrals and participation in the duty doctor rota. This role offers an excellent opportunity to work within a supportive multidisciplinary team, contribute to service development and maintain a healthy work-life balance in a modern and well-equipped practice environment.

Person Specification

Qualifications

Essential

• Person Specification
• Essential
• Full GMC Registration with Licence to Practise.
• General Practice (or equivalent) and on a Medical Performers List.
• Excellent communication and clinical decision-making skills.
• Experience using EMIS Web.

Desirable

• Desirable
• Specialist clinical interests.
• Experience in teaching, training or quality improvement.
• Interest in service development and innovation within primary care.

Experience

Essential

• The successful candidate will have experience working in general practice. They should be confident working independently while also contributing effectively within a multidisciplinary team. Experience in managing long-term conditions, urgent care, clinical governance, and delivering high-quality patient-centred care is desirable. Familiarity with EMIS Web and NHS primary care systems is essential.

Desirable

• Experience in developing or managing a clinical special interest area.
• Experience of clinical audit, quality improvement projects, and service development.
• Experience in teaching, mentoring, or supporting medical students and GP trainees.
• Experience working within multidisciplinary teams and collaborative models of care.
• Involvement in enhanced services, QOF, or other primary care improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Old Kent Road Surgery

Address

182 - 184 Old Kent Road

London

SE1 5TY

United Kingdom

Employer's website

https://www.oldkentroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

• To process all repeat medication requests sent in by patients using the various protocols in place
• To collect repeat prescription requests received via email, post and reception.
• To liaise with patients and chemists.
• To ensure repeat medication is issued in line with practice protocols and ensure that any queries raised are dealt with quickly and correctly.
• To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.
• To have good knowledge of electronic prescription service and assist GPs and ANPs and admin staff as and when required with EPS requests and submissions.

Additional duties:

• To deal effectively with all other incoming emails not specifically related to prescribing.
• Any other duties deemed necessary by The Practice.

Person Specification

Qualifications

Essential

• N/a

Desirable

• N/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cuckfield Medical Practice

Address

Cuckfield Medical Practice

Glebe Road

Cuckfield

Haywards Heath

West Sussex

RH17 5BQ

United Kingdom

Employer's website

https://www.cuckfieldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Frailty service is a planned proactive service maintaining the health and wellbeing of people living with frailty.

The post holder will work as part of a multi-disciplinary team in a patient-facing role across the East Cornwall Primary Care Network, to help improve patient outcomes, ensure better access to healthcare and support practices to manage their most vulnerable and complex patients. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent services within general practice.

Job Purpose:

To establish a Frailty Service for East Cornwall PCN

• To identify those living with frailty within the PCN, utilising the Rockwood scoring system or other identified method.
• To support the elderly to age healthier, reducing progression of frailty and risks associated with it where possible.
• To support them to make informed choices as to their health and welfare.
• To attend and lead MDTs and work collaboratively with neighbourhood teams to support elderly and carers.
• Reduce emergency hospital admission, readmission and try to reduce care burden.
• Support early discharge planning
• To identify those likely to be within their last year of life and support them to plan for their future needs.
• Develop shared care and support plans by involving older people living with frailty, their families and carers throughout all stages of progression.
• Early identification and treatment of Delirium.

Core Responsibilities

• Develop, implement and evaluate a seamless Frailty support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working.
• Where appropriate, support the development of discharge and contingency plans with relevant professionals to arrange on-going care in residential, care home, hospital, community settings and at home;
• Periodically review, evaluate and change rehabilitation programmes to rebuild lost skills and restore confidence;
• Advise on home, and workplace environmental alterations, such as adjustments for wheelchair access, technological needs, and ergonomic support;
• Advise patients, and their families or carers, on specialist equipment and organisations that can help with daily activities;
• Assist patients to adapt to and manage their physical and mental health long-term conditions, through the teaching of coping strategies; and assess, plan, implement, and evaluate treatment plans, with an aim to increase patients productivity and self-care;
• Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives.
• Advise practices of workflow and develop SOPs for team and practices to follow and implement, particularly Personalised Care Planning, utilising best practice.

Multi-disciplinary team working (MDT)

• Ensure MDTs adhere to the Gold Standard Framework and lead MDT development and best practice across the PCN.
• Ensure the right people are involved in MDTs from the East Cornwall Neighbourhood teams and PCN teams.
• Participate in GP huddles and any other PCN/Partnership MDT and promotes effective ways of working;
• Exercise a critical understanding of personal scope of practice and to identify when a patient requires escalation or referring on to other services.
• Develop effective working relationships with the Palliative Care Team and embed new processes and ways of working if required, to avoid duplication and to enhance the patient and family experience.

Communication

The post-holder should recognise the importance of effective communication across the PCN and within the team and will strive to:

• Work with patients through a shared-decision making approach to plan realistic, outcomes-focused goals;
• Coordinate and support the provision of Personalised Care Plans; Treatment Escalation Plans; End of Life Plans;
• Undertake both verbal and non-verbal communication methods to address the needs of patients that have communication difficulties;
• Communicate effectively with other team members;
• Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis;
• Recognise peoples needs for alternative methods of communication and responds accordingly;
• Develop relationships and a collaborative working approach across the PCN supporting the integration of pathways in primary care.

Signposting

Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Service Development

Contribute to the development and implementation of new services for the PCN.

Information Management

Analyse, interpret and present data to highlight issues and risks to support decision making.

Quality Improvement

• Undertake clinical audits of in areas directed by the PCN, feedback the results and implement changes in conjunction with the practice teams.
• Demonstrates ability to identify and resolve risk management issues according to policy/protocol;
• Follows professional and organisational policies/procedures relating to performance management;
• Represents the Frailty service on relevant committees and meetings, as a lead clinician, provide input in relation to specialist issues and clinical matters as required.

Education and Training

Provide education and training to primary healthcare teams.

Care Quality Commission

Work with the general practice teams to ensure the practice is compliant with CQC standards.

Public Health

To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines;
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
• Making effective use of training to update knowledge and skills;
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the PCN and will:

• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in any risk reviews;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the PCN putting the needs of the PCN first.
• Contribution towards practices CQC compliance rating of GOOD or above.

Person Specification

Qualifications

Essential

• Registered with the Health and Care Professional Council; or Nursing and Midwifery Council;

Desirable

• Holds a masters level qualification;
• May hold or be working towards a prescribing qualification;

Experience

Essential

• Demonstrates general skills and knowledge in core areas;
• Experienced in developing and implementing Personalised Care Plans;
• Is able to plan, manage, monitor, advise and review general frailty care programmes for patients in core areas, including disease states/ long term conditions identified by local Needs Assessment;
• Demonstrates accountability for delivering professional expertise and direct service provision;
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Full driving licence

Education, Training and Development

Essential

• Demonstrates self-development through continuous professional development activity;
• Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice;
• Ensures appropriate clinical supervision is in place to support development;
• Enrolled into review and appraisal systems within PCN.

Collaborative Working Relationships

Essential

• Operate as a full member of the primary care team, including contributing service evaluation/improvement and research activity;
• Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the MDT and with patients' carers;
• Facilitate primary care activity, with a strong emphasis on prevention and early intervention, including through the delivery of public health advice (e.g. relating to physical activity, weight management and smoking cessation);
• Contribute to the use of healthcare technologies to optimise the integration of service delivery (across teams, sectors and settings) and patients access and continuity of care;
• Contribute to the development of primary care teams, including through contributing to others' learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kernow Health CIC

Address

Rame Group Practice

Trevol Road

Saltash

Cornwall

PL11 2TB

United Kingdom

Employer's website

https://www.kernowhealthcic.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job Scope

Clinical Pharmacy in General Practice is part of an exciting programme of transformation to develop a new model of care which addresses our ambition to deliver person-centred, coordinated care across the district. The Clinical Pharmacy in General Practice model is supported by the direction of national policy including the Five Year Forward View and GP Forward View where there is a need to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice.

Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other members of the PCN multi- disciplinary team. The post holder is a Pharmacy Technician who acts autonomously within their professional boundaries, with appropriate clinical supervision and support where required. The post holder will provide expert pharmaceutical technical support to support medicines optimisation work programme. They will carry out medicines optimisation tasks, including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation, using their professional judgement and working autonomously within their scope of practice, with access to clinical supervision as required.

The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will undertake clinical audits across the Primary Care Network (PCN), analyse and evaluate the findings, and share reports with GP practices to highlight progress, identify areas for improvement, and support the implementation of appropriate actions. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the PCN in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

Key duties and responsibilities

Clinical

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation, acting autonomously within professional boundaries with appropriate clinical supervision and support where required.

Utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Undertake clinical audits across the Primary Care Network (PCN), analyse and evaluate the findings, and share reports with GP practices

As determined by the PCN, support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies

Support the Clinical Pharmacist in Structured Medication Reviews (SMR)

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally.

Technical and Administrative

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services

Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services;

Support the PCN in reviewing and developing practice policies for CQC requirements.

Undertake monitoring searches including CQC performance and safety searches in line with the needs of the practices or PCN

Undertake duties as per agreed job plan.

General

The Post Holder will:

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and PCN and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post

and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Supervision

The postholder will have access to appropriate clinical supervision and an appropriate named individual in the PCN to provide general advice and support on a day to day basis.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN/Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN/Practice.

Person Specification

Qualifications

Essential

• Evidence of continued professional development (CPD).
• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
• Professional registration with GPhC.
• Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician; enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH).
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Works effectively independently and as a member of a team.
• Self-motivated and proactive.
• Continued commitment to improve skills and ability in new areas of work.
• Able to undertake the demands of the post with reasonable adjustments if required.
• Independently mobile to be able to work across several sites and travel to meet with stakeholders.
• Adaptability, flexibility and ability to cope with uncertainty and change.
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others.
• Excellent time keeping and prioritisation skills
• Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential).
• Able to analyse and interpret prescribing data.
• Has attention to detail, able to work accurately, identifying errors quickly and easily able to effectively manage allocated resources.
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience.
• An excellent understanding of data protection and confidentiality issues

Desirable

• Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges.
• Flexible approach to meet service needs and ensure a stakeholder focused response.
• Understand the aims of current healthcare policy within the PCN.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartlepool Network

Address

Doctors Surgery

Station Lane

Hartlepool

Cleveland

TS25 1AX

United Kingdom

Employer's website

https://www.seatonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Person Specification

Qualifications

Desirable

• GSCE pass in Maths and English or equivalent

Experience

Desirable

• Previous experience in an administrative, coordination or support role, ideally within estates, property, facilities or a similar environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cora Health Group Limited

Address

Newcastle Upon Tyne

Newcastle upon Tyne

Tyne and Wear

NE12 8EU

United Kingdom

Employer's website

http://www.corahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Recruitment Briefing for a detailed description of this Consultant position available here at the Wirral University Teaching Hospitals.

Person Specification

Qualifications

Essential

• Success in Intercollegiate Specialty Examination or equivalent (FRCS)

Desirable

• Entry on GMC Specialist Register; eligible for entry on Register or within six months of receipt of Certificate of Completion of Training (CCT) at time of interview
• Postgraduate thesis
• MD/MSc/MMEd
• Completed fellowship programme in breast surgery

Clinical Experience

Essential

• Clinical Training and experience in oncoplastic breast surgery equivalent to that required of a UK CCST.
• Statement regarding appropriate training and experience including that relating to a specialist interest
• Excellent clinical skills and substantial experience of benign and malignant breast conditions
• Experience in oncoplastic techniques such as therapeutic mammoplasty and reconstruction
• Excellent practical skills in the full range of breast clinical problems
• Good understanding of the management of breast disease

Management and Administrative Experience

Essential

• Ability to effectively organise and manage clinical workload
• Leadership skills to take forward service developments
• Computing and IT skills

Desirable

• Evidence of management and administration experience.

Teaching

Essential

• Demonstrable ability as a teacher with evidence of training for the role
• Experience of supervising junior medical staff

Desirable

• Higher degree

Research

Essential

• Ability to convert research evidence into clinical practice

Desirable

• Publications in peer-reviewed journals

Other Attributes

Essential

• Communication skills - to have excellent language competency and communication skills necessary to do the job safely & competently
• Ability to communicate effectively with team members, patients, relatives, GPs, nurses and other agencies
• Commitment to Continuing Medical Education and the requirements of Clinical Governance and Audit.
• Ability to work under pressure.
• Ability to be flexible and considerate, take responsibility, lead, make decisions and exert appropriate authority.
• Ability to see patients as people
• Ability to empathise and work cooperatively with others.

Desirable

• Willingness to undertake additional professional responsibilities at local, regional or national level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Clatterbridge General Hospital

Clatterbridge Road

Bebington

CH63 4JY

United Kingdom

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• Excellent keyboard skills

Desirable

• NVQ Level 3 in Administration of equivalent

Knowledge, Training & Experience

Essential

• Experience of providing a service to patients or customers
• Experience of using electronic systems
• Experience of Microsoft Office products
• Working knowledge within the General Data Protection Regulations 2018
• Team Working

Desirable

• Previous NHS administration experience
• Experience of conflict resolution

Communication and Interpersonal Skills

Essential

• Good Organisational skills
• Ability to prioritise own workload
• Team working
• Knowledge of, and adherence to, General Data Protection Regulations 2018
• Excellent keyboard skills
• Knowledge of clinical pathways
• Ability to communicate effectively using a variety of media
• Proven experience of working to deadlines
• Problem solving abilities and use of own initiative.
• Proactive and able to work on own initiative

Desirable

• Knowledge of Lorenzo
• Ability to prioritise and allocate the team workload.
• Knowledge of Medical Terminology
• Good understanding of the NHS Agenda

Special Attributes and other

Essential

• Professional
• Caring
• Honest
• Accountable
• Responsible Attitude

Other Requirements

Essential

• Interested in personal development.
• Flexible approach to hours and conditions

Desirable

• Willingness to travel to other sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Person Specification

Knowledge

Essential

• Show some awareness of theatre speciality.
• Understanding of Information Governance and Confidentiality

Desirable

• IV skills

Skills

Essential

• Can demonstrate a contribution towards providing a positive learning environment.
• Good communication and interpersonal skills. Good written and verbal skills.

Desirable

• Computer skills

Experience

Essential

• Can demonstrate a high standard of clinical practice in relation to theatre setting

Desirable

• Previous theatre experience

Qualifications

Essential

• Registered ODP or RGN (or on a programme of education leading to registration)

Desirable

• Teaching / assessing qualification

Other Requirements

Essential

• Able to work flexibly within contracted hours including night duty and on-call/standby.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

BTHFT

Bradford Royal Infirmary

BRADFORD

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Person Specification

Experience

Essential

• Can demonstrate a high standard of clinical practice in relation to theatre setting

Desirable

• Previous theatre experience

Skills

Essential

• Can demonstrate a contribution towards providing a positive learning environment.
• Good communication and interpersonal skills. Good written and verbal skills.

Desirable

• Computer skills

Knowledge

Essential

• Understanding of Information Governance and Confidentiality
• Show some awareness of theatre speciality.

Desirable

• IV skills

Qualifications

Essential

• Registered ODP or RGN (or on a programme of education leading to registration)

Desirable

• Teaching / assessing qualification

Other Requirements

Essential

• Able to stand for long periods
• Able to work flexibly within contracted hours including night duty and on-call/standby.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

BRADFORD

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE - SALARIED GP

REPORTS TO - THE PARTNERS

HOURS OF WORK - 5 Clinical Sessions

Job Description

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt.

Clinical responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery to face, telephone and online consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purpose

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Completion of medical reports (including NHS and private services as required)

Awareness of and compliance with all relevant practice policies/guidelines, e.g.prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory /contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

Hand hygiene standards for self and others

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person

Identifying the risks involved in work activities and undertaking such activities in away that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

Safe management of sharps use, storage and disposal

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use

Maintenance of sterile environments

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and

colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will-

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Circumstances

Essential

• Car owner/driver, with exclusive access to a vehicle
• Able to participate in on-call advice and support service
• Ability to autonomously in the primary care setting

Knowledge, Skills and Experience

Essential

• Experience of working within a multi-disciplinary team and across organisational boundaries in a UK General Practice
• Understanding of NHS systems
• Understanding of challenges and context within primary care Evidence of excellent organisational and planning skills
• Ability to manage and prioritise workload
• Ability to work flexibly to meet the needs of the service
• Excellent communication skills written and verbal
• Pro-active approach to change management
• Good understanding of the national strategic context of the NHS Ability to make clinical decisions based on latest evidence and local/national policies and guidelines
• Able to professionally and appropriately challenge differing opinions as a patient advocate
• Able to give appropriate telephone advice
• Basic IT skills in word processing, excel and e-mail
• Experience in using I.T. based patient documentation systems
• Able to maintain accurate records
• Understanding of Confidentiality and the Data protection Act Understanding of clinical governance and its significance and impact upon practice
• Ability to participate in audit and standard setting
• Awareness of equality and valuing diversity principles
• Evidence of experience / competency in the form of a professional portfolio
• Able to work on own initiative, but knows limitations of own competencies

Qualifications

Essential

• GMC Registered, not subject to suspension; Qualified General Practitioner Currently on a CCG performers list Clear enhanced DBS check Evidence of CPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Participate in duty doctor and triage responsibilities, managing same-day and urgent patient demand.
• Hold and manage a personal patient list, providing continuity of care where appropriate.
• Provide high-quality, patient-centred primary care services to the practice population. Undertake face-to-face, telephone and online consultations as appropriate.
• Diagnose and manage acute and chronic medical conditions in line with current clinical guidelines.
• Prescribe safely and effectively in accordance with professional and regulatory standards.
• Maintain accurate and contemporaneous clinical records at all times. Participate in practice clinical meetings and multidisciplinary team working.
• Contribute to safeguarding responsibilities for children and vulnerable adults.
• Support the training and development of GP trainees and other healthcare professionals where appropriate.
• Contribute to quality improvement initiatives and the ongoing development of practice services.

Person Specification

Experience

Essential

• Fully qualified General Practitioner with current registration on the GMC GP Register.
• Licensed to practice in the UK.
• Inclusion on a Medical Performers List or eligibility for inclusion.
• Experience of working within UK General Practice.
• Ability to manage a broad range of clinical presentations across all age groups.
• Excellent consultation, communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to work effectively within a multidisciplinary team.
• Commitment to clinical governance, patient safety and continuous professional development.
• Competent use of clinical IT systems and electronic patient records.

Desirable

• Experience of using EMIS Web.
• Previous involvement in GP training or medical education.
• Experience in quality improvement projects, audit or service development.
• Interest in elderly care, long-term condition management or another specialist clinical area relevant to primary care.
• Experience working in a training practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr R Mapara & Partners

Address

Parkwood Surgery

Parkwood Drive

Hemel Hempstead

Hertfordshire

HP1 2LD

United Kingdom

Employer's website

https://www.fernvillesurgery.org/ (Opens in a new tab)

Job description

Job responsibilities

Based: Haddenham Surgery, with the ability to work across all three of our Mereside Practices (Staploe Medical Centre, Cathedral Medical Centre and Haddenham Surgery)

Basis: 32 hrs per week. Working days required (with need to be flexible to cover staff leave)

Monday8-16.30 (30 minute lunch)

Tuesday10-18.30 (30 minute lunch)

Wednesday off

Thursday8-16.30 (30 minute lunch)

Friday10-18.30 (30 minute lunch)

Salary:£13.70 per hour

Eligibility: You must be eligible to work in the UK and have a full UK Driving Licence

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centered in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Reporting to the Practice Operations Manager, you will provide the day-to-day management and oversight of the Haddenham Patient Services team. You will be at the forefront of developing and managing your team's performance, ensuring that tasks are completed with precision and efficiency. Ensuring patient healthcare needs are met and we offer an outstanding healthcare experience to every patient. You will also actively promote innovation and embed new ways of working to enhance service quality and responsiveness to patient needs.

Your Responsibilities

• Provide ongoing support and training to the Patient Services team, ensuring processes are understood and followed and that all team members are confident and effective in their work
• To facilitate patient access to the appropriate primary care service or healthcare professional
• Ensure effective communication between patients, practice staff (both clinical and nonclinical), as well as wider members of primary and secondary care, and associated healthcare agencies
• Monitor team efficiency, report any concerns
• Embed cross team working and support
• Be able to hold regular one-to-ones with your team, addressing simple issues and liaising with the Practice Operations Manager on more complex issues
• Ensure appointments are used in the most appropriate fashion.

You should have or be:

• Excited to lead a team; keen to share your knowledge and understanding of the processes we use, and to proactively suggest simple and effective changes to streamline any unnecessarily complex processes
• Be able to lead the team effectively showing positive encouragement, support and taking ongoing training in your stride
• Service-minded, driven to help others and make the patient experience as straightforward as possible, while supporting your team in their learning, training and development
• Confident talking to patients from diverse backgrounds with diverse needs, with demonstrable experience of guiding patients through challenging conversations to a successful conclusion
• A diplomatic communicator and skilled listener, effective at representing the organisation professionally, and managing expectations of both colleagues and patient
• Knowledgeable about the compliance requirements of healthcare service delivery, the reasons behind them, and confident in ensuring these are upheld consistently
• Adaptable, responsive, and learning-minded in a fast-paced and rapidly changing environment
• Organised and methodical in your approach, ensuring that your own tasks and those of the team you lead are completed on time, correctly and thoroughly

It would be an advantage if you also:

• Have previous team management experience
• Have experience in using Microsoft products to run reports and interpret data.

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

If you are interested in this role please send a CV and covering letter to:

[email protected]

Closing date: 16 October 2026 Please note we reserve the right to close this vacancy early.