Job summary

The primary duty of the post holder is to work with the Care Group Leadership Team (CGLT) to ensure that the Trust can be assured that Quality and Safety targets are being monitored and that any risks associated with them are identified. To provide support in the development of integrated governance throughout the Care Group. The post holder will work with colleagues to ensure that governance and risk principles and Quality and Safety outcomes are put into practice and embedded across the structure and functions of the Care Group.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

The main duties of the post are to support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. The post holder will also lead on monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced as well as supporting the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-MLTC-8175849-A

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

To support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. To support the CGLT in the monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced. To support the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations. To support the work of the CGLT and clinical leads to identify areas of risk around standards of care, developing monitoring action plans and review/collation of supporting evidence. To support the work of the CGLT and clinical leads in implementing the Clinical Audit Programme for the Care Group, liaising with the Clinical Audit ad Effectiveness Team. To work with the CGLT to identify, develop and facilitate the dissemination of good practice, guidelines, learned experience and policies throughout the Care Group. To support the divisional leads to adopt and localise national guidance e.g. (NICE) and support their implementation across all service areas. To assist the CGLT on the generation of reports produced from analysis of Care Group level data and information in order to feed into and inform patient safety and safety improvement work. To produce reports as required for the governance committees/groups and Trust Board. To assist in facilitation at workshops, staff induction programmes, away days and other events. To facilitate at Care Group governance meetings. To assist with any other governance work as deemed appropriate by the Head of Governance.Other DutiesThe information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Job description Job responsibilities To support the CGLT in the review and monitoring of clinical incidents, to facilitate updating incidents/ adding attachments, and closing where appropriate, in line with requirements for Divisional Safety Huddle. To support the CGLT in the monitoring of formal complaints including ensuring investigations are completed timely and action plans are monitored and evidenced. To support the work of the CGLT and clinical leads to complete Initial Case Reviews and support with investigations. To support the work of the CGLT and clinical leads to identify areas of risk around standards of care, developing monitoring action plans and review/collation of supporting evidence. To support the work of the CGLT and clinical leads in implementing the Clinical Audit Programme for the Care Group, liaising with the Clinical Audit ad Effectiveness Team. To work with the CGLT to identify, develop and facilitate the dissemination of good practice, guidelines, learned experience and policies throughout the Care Group. To support the divisional leads to adopt and localise national guidance e.g. (NICE) and support their implementation across all service areas. To assist the CGLT on the generation of reports produced from analysis of Care Group level data and information in order to feed into and inform patient safety and safety improvement work. To produce reports as required for the governance committees/groups and Trust Board. To assist in facilitation at workshops, staff induction programmes, away days and other events. To facilitate at Care Group governance meetings. To assist with any other governance work as deemed appropriate by the Head of Governance.Other DutiesThe information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Person Specification

Experience

Essential

• Experience in complaints management
• Experience in a governance role
• Experience in stakeholder engagement

Desirable

• Experience in dispute resolution
• Experience in writing reports/presentations
• Experience in an NHS Setting

Technical Skills

Essential

• GCSE or Equivalent in Maths and English
• IT Qualification
• Evidence of professional development

Desirable

• Experience in dispute resolution
• Proficient use of IT and software packages
• Evidence of self motivation

Personal Skills

Essential

• Excellent communication skills
• Confidence in interactions with senior staff
• A flexible approach to team work
• Ability to multitask

Person Specification Experience Essential Experience in complaints management Experience in a governance role Experience in stakeholder engagement Desirable Experience in dispute resolution Experience in writing reports/presentations Experience in an NHS Setting Technical Skills Essential GCSE or Equivalent in Maths and English IT Qualification Evidence of professional development Desirable Experience in dispute resolution Proficient use of IT and software packages Evidence of self motivation Personal Skills Essential Excellent communication skills Confidence in interactions with senior staff A flexible approach to team work Ability to multitask

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff and tracking investigations from the Emergency Department for an assigned group ofclinicians.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

To provide comprehensive administrative and secretarial support to the clinical team. This includes typing ofletters, sending emails, monitoring and tracking investigations requested by the Emergency DepartmentConsultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing ofminutes at meetings, discharge summaries and medico-legal reports

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-MLTC-8224925-A

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

1. To provide comprehensive administrative and secretarial support to the clinical team. This includes typingof letters, sending emails, monitoring and tracking investigations requested by the Emergency DepartmentConsultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing ofminutes at meetings, discharge summaries and medico-legal reports.2. Dealing with referrals and e-referrals queries, to ensure patients are promptly reviewed and appropriatefollow up arrangements are in place, in line with patient pathways.3. Obtaining medical notes to assist the clinical team with the management of queries, appointments, andaudits.4. Dealing with emails and correspondence from multi-disciplinary teams including GP practices and externalagencies pathways. This may also include complaints and medical legal documents.5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,discretion and empathy in all situations.6. Liaising with patients and relatives, providing routine information e.g. about referrals, appointments or clinicinformation, which may require tact and persuasive skills or where there are barriers to understanding.7. Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysinginformation to resolve issues for e.g. e-referrals, appointments/ follow-up arrangements, arrangingmeetings, and managing diary commitments for clinical team.8. Provide day to day supervision/management, mentoring and support, as well as on the job training to newor junior staff as required.9. Maintaining accurate processing and storage of clinical records via both electronic systems and paperbased records to include appointing/unappointing as appropriate, data entry, transcribing letters andminutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and topatients.10. Managing own workload, ensuring compliance with standards relevant to the role and department,ensuring that a quality service is provided according to agreed policies and Standard OperatingProcedures, referring to Manager where appropriate.11. Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This mayinclude cash handling and the authorisation of requisitions within agreed limits.12. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise,and proposing practice changes within own area/department.

Job description Job responsibilities 1. To provide comprehensive administrative and secretarial support to the clinical team. This includes typingof letters, sending emails, monitoring and tracking investigations requested by the Emergency DepartmentConsultants, to ensure patient safety netting and follow-up arrangements are in place. Taking & typing ofminutes at meetings, discharge summaries and medico-legal reports.2. Dealing with referrals and e-referrals queries, to ensure patients are promptly reviewed and appropriatefollow up arrangements are in place, in line with patient pathways.3. Obtaining medical notes to assist the clinical team with the management of queries, appointments, andaudits.4. Dealing with emails and correspondence from multi-disciplinary teams including GP practices and externalagencies pathways. This may also include complaints and medical legal documents.5. To answer the telephone promptly and politely, telephoning patients where appropriate using tact,discretion and empathy in all situations.6. Liaising with patients and relatives, providing routine information e.g. about referrals, appointments or clinicinformation, which may require tact and persuasive skills or where there are barriers to understanding.7. Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysinginformation to resolve issues for e.g. e-referrals, appointments/ follow-up arrangements, arrangingmeetings, and managing diary commitments for clinical team.8. Provide day to day supervision/management, mentoring and support, as well as on the job training to newor junior staff as required.9. Maintaining accurate processing and storage of clinical records via both electronic systems and paperbased records to include appointing/unappointing as appropriate, data entry, transcribing letters andminutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and topatients.10. Managing own workload, ensuring compliance with standards relevant to the role and department,ensuring that a quality service is provided according to agreed policies and Standard OperatingProcedures, referring to Manager where appropriate.11. Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This mayinclude cash handling and the authorisation of requisitions within agreed limits.12. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise,and proposing practice changes within own area/department.

Person Specification

Qualifications

Essential

• English and Maths GCSEs
• Administrative Qualification

Desirable

• AMSPAR

Experience

Essential

• Experience in a secretarial role

Desirable

• Experience in a medical/healthcare setting

Skills

Essential

• Excellent communication skills
• Ability to multitask
• Complex problem solving ability

Person Specification Qualifications Essential English and Maths GCSEs Administrative Qualification Desirable AMSPAR Experience Essential Experience in a secretarial role Desirable Experience in a medical/healthcare setting Skills Essential Excellent communication skills Ability to multitask Complex problem solving ability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Walsall Healthcare NHS Trust has an exciting opportunity for a part-time Band 6 Specialist Speech and Language Therapist within the Children's Speech and Language Therapy Service.

We are looking for an enthusiastic and motivated therapist with specialist knowledge of preschool speech, language and communication development. The successful candidate will work with preschool children and their families, delivering assessment, intervention, advice and training to improve communication outcomes and school readiness.

This role supports the development of the Best Start in Life Strategy and Family Hub programme, offering the opportunity to contribute to early intervention and prevention initiatives across Walsall. You will work across a range of community settings, including Family Hubs, nurseries and clinics, as part of a supportive multidisciplinary team.

The role involves travel across the Walsall borough, with travel expenses subsidised. Regular clinical supervision and professional development opportunities will be provided.

Walsall Speech and Language Therapy Service is a district-wide integrated service within a progressive Allied Health Professionals Care Group, committed to innovation, workforce development and high-quality care for children and families.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

The post holder will provide specialist Speech and Language Therapy assessment, diagnosis and intervention for pre-school children with speech, language and communication needs. They will deliver evidence-based, child-centred interventions that support communication development, school readiness, participation and improved outcomes for children and families.

Working as a specialist practitioner in preschool language development, the post holder will collaborate with families, Family Hubs, early years settings and multidisciplinary teams to identify needs early and provide timely support. They will offer advice, training and consultation to parents, carers and professionals, contributing to the service strategy, reducing inequalities and promoting positive developmental outcomes through early intervention and prevention.

The post holder will also contribute to service development, quality improvement, and the implementation of local and national priorities for early years and SEND services, ensuring high-quality, evidence-based care is delivered.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

Are you a new graduate or an experienced Band 5 Physiotherapist looking for a new challenge whilst continuing to develop your clinical experience and specialism?

We are looking for an enthusiastic, self-motivated, innovative Physiotherapist who is interested in expanding their knowledge and skills across a plethora of clinical areas. You will need good clinical skills, a flexible approach; including excellent team working, organisational and time management skills.

You will joining our dynamic team of Therapists who strive towards holistic recovery and regaining independence whilst working closely with other members of the multi-professional team.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS

Main duties of the job

The successful candidate will be required to assess and treat patients for Therapy Services throughout the clinical areas of Walsall Healthcare NHS Trust. The post holder will be required to join the rotational scheme, which entails working in a variety of areas to develop a broad knowledge base with in-depth experience in: MSK Outpatients, Respiratory/ICU, Elderly Care, Trauma & Orthopaedics, Specialist Surgery, Intermediate Care Rehabilitation, Community Rehabilitation, Admission Avoidance, Paeds and Stroke Services.

The post holder will able to engage in our preceptorship programme, in-service training schedule for each rotational area and will be supported to complete all appropriate competencies. This will also include being able to join the respiratory on-call service after a period of supportive development.

Due to the nature of the work throughout the whole of the health economy, successful candidates will need to be in possession of a driving licence to legally drive within the UK and to have means of accessing a vehicle for the purposes of work.

We are keen to grow our own workforce and have a commitment to the retention of our junior staff, we are keen to work with our band 5 Physiotherapists to plan their career trajectories and expose them to the necessary clinical areas to achieve their aims. In some instances developmental posts into band 6 positions can be accommodated in order to enable individuals to specialise in areas they are passionate about.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-COMMUNITY-8366294

Job locations

Manor Hospital and Community Settings

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

• To be professionally and legally accountable for all aspects of own work.
• To undertake assessment of patients, using clinical reasoning skills and including manual assessment techniques.
• To formulate and deliver an individual physiotherapy treatment programme based on sound knowledge of evidence based practice and treatment options, using clinical assessment, reasoning skills and knowledge of treatment techniques and skills, e.g. manual therapy techniques, patient education, exercise classes, electrotherapy techniques and other alternative options.
• To undertake a defined clinical area of responsibility. To be responsible for providing physiotherapy assessment and treatment plans for patients within this remit.
• To be responsible for organising and planning your own caseload to meet service and patient priorities, readjusting plans as situations change/arise.
• To formulate realistic goals and participate in discharge planning as appropriate within the multi-disciplinary team.
• To obtain consent as outlined in Chartered Society of Physiotherapy (CSP), Health and Care Professions Council (HCPC) and Trust policies.
• To effectively communicate with patients who may have barriers to understanding or communicating, e.g. blind, deaf, dysphasic, or who do not have English as a first language.
• To evaluate patient progress, reassess and alter treatment programmes if required.
• To be responsible for maintaining accurate, confidential and comprehensive patient treatment records in line with the CSP, HCPC and to follow Trust documentation policies.
• To actively participate in multi-disciplinary team meetings and integrate physiotherapy treatment into the overall treatment programme. This may include discussion of patient care, patient progress and involvement in discharge planning from an acute setting.
• To be an active member of the respiratory on-call evening and weekend service on completion of the necessary training and that the competency levels have been undertaken and achieved.
• When working on the On-Call duty rota, undertake the assessment and treatment of acutely ill patients with respiratory problems and maintain associated records as an autonomous practitioner with support always being available.
• When working on the On-Call service, provide feedback to medical, nursing and other members of the multi-disciplinary team regarding patients respiratory and chest functions/conditions.
• To ensure that your own practice meets the level of competency required by professional standards of physiotherapy practice.
• To discuss with mentor / supervisor the organising and planning of own caseload to meet service and patient priorities, readjusting plans as situations change/arise and where appropriate delegate tasks to Clinical Support Workers and technical instructors.

Job description Job responsibilities To be professionally and legally accountable for all aspects of own work. To undertake assessment of patients, using clinical reasoning skills and including manual assessment techniques. To formulate and deliver an individual physiotherapy treatment programme based on sound knowledge of evidence based practice and treatment options, using clinical assessment, reasoning skills and knowledge of treatment techniques and skills, e.g. manual therapy techniques, patient education, exercise classes, electrotherapy techniques and other alternative options. To undertake a defined clinical area of responsibility. To be responsible for providing physiotherapy assessment and treatment plans for patients within this remit. To be responsible for organising and planning your own caseload to meet service and patient priorities, readjusting plans as situations change/arise. To formulate realistic goals and participate in discharge planning as appropriate within the multi-disciplinary team. To obtain consent as outlined in Chartered Society of Physiotherapy (CSP), Health and Care Professions Council (HCPC) and Trust policies. To effectively communicate with patients who may have barriers to understanding or communicating, e.g. blind, deaf, dysphasic, or who do not have English as a first language. To evaluate patient progress, reassess and alter treatment programmes if required. To be responsible for maintaining accurate, confidential and comprehensive patient treatment records in line with the CSP, HCPC and to follow Trust documentation policies. To actively participate in multi-disciplinary team meetings and integrate physiotherapy treatment into the overall treatment programme. This may include discussion of patient care, patient progress and involvement in discharge planning from an acute setting. To be an active member of the respiratory on-call evening and weekend service on completion of the necessary training and that the competency levels have been undertaken and achieved. When working on the On-Call duty rota, undertake the assessment and treatment of acutely ill patients with respiratory problems and maintain associated records as an autonomous practitioner with support always being available. When working on the On-Call service, provide feedback to medical, nursing and other members of the multi-disciplinary team regarding patients respiratory and chest functions/conditions. To ensure that your own practice meets the level of competency required by professional standards of physiotherapy practice. To discuss with mentor / supervisor the organising and planning of own caseload to meet service and patient priorities, readjusting plans as situations change/arise and where appropriate delegate tasks to Clinical Support Workers and technical instructors.

Person Specification

Qualifications

Essential

• oDegree or equivalent demonstrable experience
• oRegistered with Health and Care Professions Council

Desirable

• oEvidence of Professional Development

Knowledge and Experience

Essential

• oBroad range of undergraduate placements
• oBe able to demonstrate knowledge or experience in musculoskeletal, respiratory and neurology
• oExperience of discharge planning in the NHS
• oAware of the impact of the HCPC (and CSP where appropriate) professional code of conduct

Desirable

• oPost graduate experience in NHS

Other

Essential

• oComputer literate

Person Specification Qualifications Essential oDegree or equivalent demonstrable experience oRegistered with Health and Care Professions Council Desirable oEvidence of Professional Development Knowledge and Experience Essential oBroad range of undergraduate placements oBe able to demonstrate knowledge or experience in musculoskeletal, respiratory and neurology oExperience of discharge planning in the NHS oAware of the impact of the HCPC (and CSP where appropriate) professional code of conduct Desirable oPost graduate experience in NHS Other Essential oComputer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital and Community Settings

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital and Community Settings

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.

Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

Key Responsibilities

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issuesSupport the Care Group Management team by liaising with clinicians todevelop actions to address 18 week RTT risks
• To support the Care Group Management team in developing capacity and demand models for clinical specialties
• Support the Care Group Management team in the development of servicereviews and subsequent service redesign.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per anum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

407-MLTC-8297708-A

Job locations

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial:To supervise and lead a group of staff within Endoscopy and incorporating all staff issues:

Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas

Job description Job responsibilities The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions. General Responsibilities - Managerial:To supervise and lead a group of staff within Endoscopy and incorporating all staff issues: Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas

Person Specification

Qualifications

Essential

• NVQ level 4 in Business Administration or equivalent experience
• Qualification in IT packages, ECDL or equivalent

Skills

Essential

• Ability to work using own initiative
• Ability to work effectively as part of a team
• Effective decision making skills
• Effective time management skills
• Effective written and verbal communication skills

Knowledge

Essential

• Basic awareness or knowledge of NHS policy relating to patient access
• Must demonstrate and be aware of their strengths and weaknesses and area for development.
• Flexible and positive attitude to healthcare, caring manner and respect for others

Person Specification Qualifications Essential NVQ level 4 in Business Administration or equivalent experience Qualification in IT packages, ECDL or equivalent Skills Essential Ability to work using own initiative Ability to work effectively as part of a team Effective decision making skills Effective time management skills Effective written and verbal communication skills Knowledge Essential Basic awareness or knowledge of NHS policy relating to patient access Must demonstrate and be aware of their strengths and weaknesses and area for development. Flexible and positive attitude to healthcare, caring manner and respect for others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Walsall Healthcare NHS Trust is one of the largest employers in the local area with over 4,500 staff. The Trust supports Flexible Working Arrangements and Race Equality. We have a commitment to education, training and staff development.

Bank Contract - Shifts as per service requirements

Principal Duties

• To observe Ionising Radiation (Medical Exposure) Regulations 2017, Ionising Radiation Regulations 2017, Local Rules, Policies and Procedures, in line with promoting radiation protection
• To undertake radiographic examinations to a high standard
• To provide a high quality imaging service
• To participate in clinical audit / CPD
• Out of hours, to independently prioritise and organise workload to meet demand
• To provide plain film, Fluorscopy and/or CT service.

Main duties of the job

Applications are invited for the post of Bank Radiographer. We are seeking enthusiastic and highly motivated individuals who would like to develop their skills and career in radiography. You should be motivated, keen to develop and have good communication skills, assisting in the delivery of an innovative high quality service. We would also like to encourage newly qualified radiographers who qualify this summer to apply.

You will possess a BSc (Hons) Diagnostic Radiography or equivalent qualification and should be registered with the Health Professions Council.

NHS Experience is a desirable criteria.

The successful candidate will be an effective communicator, being able to work within a versatile team and complete CT head and neck exams. You will rotate through A&E and outpatient Plain Film, CT, Fluoroscopy, Theatres and Dental Imaging. We encourage CPD activities with protected study time and departmental research.

A flexible attitude to working time is required and you will be expected to take part in the departments seven day service.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. There is a new Urgent and Emergency Care Centre which will houses a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Job summary

To be professionally accountable for and maintain the standards of professional practice as set by the appropriate regulatory body applicable to your profession or role.

Supervision of clinical practice, clinical audit, research, and teaching, to set, monitor and improve standards of care in addition to efficient and effective use of resources.

To be accountable for:

• Ensuring safe and effective clinical practice
• Enhancing the patient's experience
• Managing and developing the performance of the team
• Ensuring effective contribution to the delivery of the organisation's objectives
• Deputising for Matron

***Please see attached Job Description and Personal Specification***

Main duties of the job

We are seeking an experienced and motivated Senior Sister/Charge Nurse with strong leadership skills and a passion for service development to join our Imaging Nursing Team at Walsall Manor Hospital.

The post holder will provide professional and operational leadership to the Imaging Nursing Team, working collaboratively with radiographers, nurses, clinical support workers, administrative colleagues, and consultant radiologists to ensure the delivery of safe, effective, and high-quality patient care.

Working closely with our Lead Superintendent Radiographers and Clinical Service Managers, the successful candidate will play a key role in developing and implementing local policies, driving quality improvement initiatives, and supporting the ongoing development of the service.

This is an exciting opportunity for a forward-thinking nurse leader to contribute to a dynamic and innovative team, influencing service delivery and making a meaningful difference to patient experience and outcomes across the Imaging.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

About us

As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering compete range of acute services, alongside extensive community services.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year Band 7

Contract

Permanent

Working pattern

Full-time

Reference number

407-WCCSS-8329034

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

**Please refer to the attached job description and person specification for a full list of duties and details about the role**

Job description Job responsibilities **Please refer to the attached job description and person specification for a full list of duties and details about the role**

Person Specification

Qualifications & Training

Essential

• Nursing and Midwifery Council Registered Nurse
• Degree level healthcare related education
• ENB 998/Mentorship/SLAiP (Degree level)
• Evidenced management responsibility -Training/Experience
• Evidence of professional updating within last 12 months specific to sphere of practice
• Significant experience at band 6 or above

Experience & Skills

Essential

• Management and leaderships experience/ skills
• Budgetary management experience
• Change management skills/experience
• Knowledge of a number of IT packages such as Word, PAS, and E-rostering etc and Datix(Incident reporting system)
• Data collection/analysis, audit and evaluation - uses of database
• Clinical skills and competency to maintain general nursing credibility [competence in medicines administration
• Knowledge of current NHS policy and their implication for services
• Ambition in expectations of self and colleagues in delivering high-quality care
• Experience of reporting and managing clinical Incidents and concerns
• Attention to detail and Excellent written and verbal skills
• Ability to communicate with senior staff within the profession, and other professions, patients/carers
• Ability to communicate empathetically with Patients, Relatives and or Carers when discussing/explaining clinical conditions and potentially distressing and sensitive information such as breaking bad news
• Ability to communicate with staff in respect of unwelcome news (poor performance, complaints and incidents)

Other

Essential

• Ability to cover on call cover and acting up in Matron's absence
• Manual handling of patients for clinical interventions/ personal care
• Ability to de-brief patients, relatives, carers and staff during stressful and emotional times or following a serious incident
• There is a requirement to work with ionising radiation and that the successful applicant will be need to undertake the necessary training in line with this part of the role to include IRMER and IRR training
• The successful applicant may need to wear a lead protective coat and therefore, the applicant needs to be "occupationally fit" in line with this requirement
• Flexible approach to work, Bank Holidays, 'out of hours', and weekend working to meet the needs of the serviceEAF/Int
• Presentation skills to small and large groups

Person Specification Qualifications & Training Essential Nursing and Midwifery Council Registered Nurse Degree level healthcare related education ENB 998/Mentorship/SLAiP (Degree level) Evidenced management responsibility -Training/Experience Evidence of professional updating within last 12 months specific to sphere of practice Significant experience at band 6 or above Experience & Skills Essential Management and leaderships experience/ skills Budgetary management experience Change management skills/experience Knowledge of a number of IT packages such as Word, PAS, and E-rostering etc and Datix(Incident reporting system) Data collection/analysis, audit and evaluation - uses of database Clinical skills and competency to maintain general nursing credibility [competence in medicines administration Knowledge of current NHS policy and their implication for services Ambition in expectations of self and colleagues in delivering high-quality care Experience of reporting and managing clinical Incidents and concerns Attention to detail and Excellent written and verbal skills Ability to communicate with senior staff within the profession, and other professions, patients/carers Ability to communicate empathetically with Patients, Relatives and or Carers when discussing/explaining clinical conditions and potentially distressing and sensitive information such as breaking bad news Ability to communicate with staff in respect of unwelcome news (poor performance, complaints and incidents) Other Essential Ability to cover on call cover and acting up in Matron's absence Manual handling of patients for clinical interventions/ personal care Ability to de-brief patients, relatives, carers and staff during stressful and emotional times or following a serious incident There is a requirement to work with ionising radiation and that the successful applicant will be need to undertake the necessary training in line with this part of the role to include IRMER and IRR training The successful applicant may need to wear a lead protective coat and therefore, the applicant needs to be "occupationally fit" in line with this requirement Flexible approach to work, Bank Holidays, 'out of hours', and weekend working to meet the needs of the serviceEAF/Int Presentation skills to small and large groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

We are seeking an experienced and motivated Musculoskeletal (MSK) Physiotherapy Assistant to join our MSK outpatient physiotherapy service.

This Band 4 position requires an individual with an existing foundation of knowledge and practical experience in musculoskeletal rehabilitation, exercise delivery and patient mobility. The successful candidate will be expected to work with a significant degree of independence, applying their existing knowledge and skills to support patients through rehabilitation.

Applicants must have relevant experience in either physiotherapy, rehabilitation, therapy assistant or suitable exercise-based role, with a working understanding of the musculoskeletal system and how common MSK conditions affect movement, function and exercise tolerance.

The role involves independently assessing patients' suitability for walking aids, supporting safe mobility, and progressing or regressing prescribed exercise programmes in response to patients' abilities and presentation. It also includes delivering group exercise classes and supporting patients to achieve their rehabilitation goals.

General healthcare or care experience without relevant rehabilitation, exercise or therapy experience will not, on its own, meet the requirements of this post.

Please note that this is a Band 4 support role rather than a qualified physiotherapist position. We are seeking applicants who are genuinely interested in working within this role

*Previous Applicants need not apply*

Main duties of the job

• "Knowledge, training, and experience -- Essential Relevant experience working in a physiotherapy, rehabilitation, therapy assistant or exercise-based role. A working knowledge of the musculoskeletal system and common musculoskeletal conditions, injuries and their impact on function and mobility. Previous practical experience supporting and delivering exercise or rehabilitation programmes, including adapting exercises according to an individual's ability and response. Experience supporting patients with mobility and functional activities, with an understanding of walking aids and safe mobilisation. Ability to work independently within the scope of the role, using clinical instructions, established protocols and own judgement appropriately, and recognising when advice or escalation is required. Understanding of patient safety, risk assessment and the importance of working within professional boundaries and competence. Desirable Previous experience in an MSK outpatient physiotherapy service. Experience independently assessing patients' suitability for walking aids and providing appropriate instruction in their use. Experience progressing and regressing prescribed exercise programmes according to patient presentation, ability and response. Experience delivering group rehabilitation or exercise classes. Experience working within the NHS or a similar clinical setting."

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

407-COMMUNITY-8214535-A

Job locations

Walsall Healthcare NHS Trust- Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

Clinical

To manage a caseload of patients fulfilling a pre-specified criteria from all various sources eg Primary or Secondary care, and deliver an assessment or treatment session.

To undertake physiotherapy rehabilitation programmes as delegated by qualified staff, to assist the patient to achieve optimal function and safe discharge. To report back to the physiotherapist any changes or unexpected outcomes from the programme including lack of progress or deterioration.

To work with patients in a group/class setting, either with the physiotherapist or on own, after selection of patients by the physiotherapist.

To assess patients mobility, including progression of walking aids, without direct supervision of physiotherapist.

To measure, issue and instruct patients in the safe use of a variety of walking aids.

To clean and check any physiotherapy equipment in their area and report any faults immediately to the appropriate department, taking the item out of service where required.

To monitor stock levels of equipment such as walking aids in order that patient treatment or discharge is not delayed due to the lack of equipment.

To provide support for all clinics to maintain its cleanliness and efficiency, including keeping each clinic tidy and well kept.

Select and safely implement the correct moving and handling techniques for each patient individually.

To initiate and carry out specific physiotherapy treatments after appropriate competency based training.

Where applicable, assist patients to help improve their ability to perform their own activities of daily living.

To have theoretical knowledge of patient observations and their implications for the rehabilitative process, in order to determine patient suitability for treatment.

To have a basic theoretical knowledge of the common medical conditions encountered and their implications for treatment, in order to determine patient suitability for treatment. To reassure patients and ensure understanding of the treatment process and what is expected of the patient, using appropriate means of communication dependent upon the requirements of the patient (ie. patients may be deaf, confused etc).

PROFESSIONAL

To be responsible for maintaining own levels of knowledge and ability through CPD activities and maintain evidence records of this.

To actively participate in the departments CPD programme by delivering and attending training sessions

To attend organised training sessions, including all mandatory Trust training and any in-service training in agreement with supervisor

Adhere to trust guidelines regarding patient consent and confidentiality of information about patients, staff and health service business in accordance with data protection act.

To undertake, as directed, collection of data for use in service audit and PEPI projects and make recommendations to clinical lead/manager changes to practice by the team. May implement specific changes to practice.

To be responsible for own professional actions and recognise own professional boundaries through interpretation of clinic/professional policies relevant to the local team and/or identified area of expertise.

To work on own initiative ensuring that the organisational requirements and standards are met.

To demonstrate an understanding of risk management and clinical governance and apply to all work environments

To be involved in the co-ordination, induction and training of new members of staff, in addition to supporting Physiotherapist in the

ORGANISATIONAL

To maintain accurate, comprehensive and up to date documentation in line with legal and departmental requirements

To be able and willing to carry out moderate to intense physical effort throughout the work day. To include manoeuvring and mobilising clients; spending prolonged periods on the floor or at very low level

To be actively involved in the collection of appropriate data and statistics for the use of the department and the directorate.

To be aware of Health and safety aspects of your work and follow policies which may be required to improve the safety of all your work areas, including the prompt reporting and recording of incidents to managers.

To be aware of and work according to confidentiality and data protection issues in relation to written and electronic records.

Please see attached JD and PS for full responsibilities

Job description Job responsibilities Clinical To manage a caseload of patients fulfilling a pre-specified criteria from all various sources eg Primary or Secondary care, and deliver an assessment or treatment session. To undertake physiotherapy rehabilitation programmes as delegated by qualified staff, to assist the patient to achieve optimal function and safe discharge. To report back to the physiotherapist any changes or unexpected outcomes from the programme including lack of progress or deterioration. To work with patients in a group/class setting, either with the physiotherapist or on own, after selection of patients by the physiotherapist. To assess patients mobility, including progression of walking aids, without direct supervision of physiotherapist. To measure, issue and instruct patients in the safe use of a variety of walking aids. To clean and check any physiotherapy equipment in their area and report any faults immediately to the appropriate department, taking the item out of service where required. To monitor stock levels of equipment such as walking aids in order that patient treatment or discharge is not delayed due to the lack of equipment. To provide support for all clinics to maintain its cleanliness and efficiency, including keeping each clinic tidy and well kept. Select and safely implement the correct moving and handling techniques for each patient individually. To initiate and carry out specific physiotherapy treatments after appropriate competency based training. Where applicable, assist patients to help improve their ability to perform their own activities of daily living. To have theoretical knowledge of patient observations and their implications for the rehabilitative process, in order to determine patient suitability for treatment. To have a basic theoretical knowledge of the common medical conditions encountered and their implications for treatment, in order to determine patient suitability for treatment. To reassure patients and ensure understanding of the treatment process and what is expected of the patient, using appropriate means of communication dependent upon the requirements of the patient (ie. patients may be deaf, confused etc). PROFESSIONAL To be responsible for maintaining own levels of knowledge and ability through CPD activities and maintain evidence records of this. To actively participate in the departments CPD programme by delivering and attending training sessions To attend organised training sessions, including all mandatory Trust training and any in-service training in agreement with supervisor Adhere to trust guidelines regarding patient consent and confidentiality of information about patients, staff and health service business in accordance with data protection act. To undertake, as directed, collection of data for use in service audit and PEPI projects and make recommendations to clinical lead/manager changes to practice by the team. May implement specific changes to practice. To be responsible for own professional actions and recognise own professional boundaries through interpretation of clinic/professional policies relevant to the local team and/or identified area of expertise. To work on own initiative ensuring that the organisational requirements and standards are met. To demonstrate an understanding of risk management and clinical governance and apply to all work environments To be involved in the co-ordination, induction and training of new members of staff, in addition to supporting Physiotherapist in the ORGANISATIONAL To maintain accurate, comprehensive and up to date documentation in line with legal and departmental requirements To be able and willing to carry out moderate to intense physical effort throughout the work day. To include manoeuvring and mobilising clients; spending prolonged periods on the floor or at very low level To be actively involved in the collection of appropriate data and statistics for the use of the department and the directorate. To be aware of Health and safety aspects of your work and follow policies which may be required to improve the safety of all your work areas, including the prompt reporting and recording of incidents to managers. To be aware of and work according to confidentiality and data protection issues in relation to written and electronic records. Please see attached JD and PS for full responsibilities

Person Specification

Qualifications

Essential

• Foundation degree Health and Social Care, or equivalent level 3 qualification; plus, A-levels and GCSEs or equivalent(s), including Functional Skills (level 2). oOr - Equivalent level of relevant experience in physiotherapy, rehabilitation, therapy support or exercise-based practice

Desirable

• Care Certificate

Knowledge and Experience

Essential

• oWorking knowledge of the musculoskeletal system and common MSK conditions
• oExperience delivering and adapting exercise or rehabilitation programmes
• oExperience with mobility, walking aids and functional rehabilitation
• oExperience supporting or delivering group exercise classes
• oExperience of administration, IT systems and record keeping

Skills and Aptitudes

Essential

• oAbility to work independently, exercise appropriate judgement and recognise when to escalate concerns
• oEffective communication with patients and colleagues
• oOrganisation, time management and prioritisation
• oAbility to demonstrate exercises and provide clear instructions to patients

Flexibility

Essential

• oBeing able to commute to different locations to undertake a variety of duties.
• oBeing able to work evenings to support exercise class provision

Other

Essential

• oBasic IT skills and ability to undertake routine administration

Person Specification Qualifications Essential Foundation degree Health and Social Care, or equivalent level 3 qualification; plus, A-levels and GCSEs or equivalent(s), including Functional Skills (level 2). oOr - Equivalent level of relevant experience in physiotherapy, rehabilitation, therapy support or exercise-based practice Desirable Care Certificate Knowledge and Experience Essential oWorking knowledge of the musculoskeletal system and common MSK conditions oExperience delivering and adapting exercise or rehabilitation programmes oExperience with mobility, walking aids and functional rehabilitation oExperience supporting or delivering group exercise classes oExperience of administration, IT systems and record keeping Skills and Aptitudes Essential oAbility to work independently, exercise appropriate judgement and recognise when to escalate concerns oEffective communication with patients and colleagues oOrganisation, time management and prioritisation oAbility to demonstrate exercises and provide clear instructions to patients Flexibility Essential oBeing able to commute to different locations to undertake a variety of duties. oBeing able to work evenings to support exercise class provision Other Essential oBasic IT skills and ability to undertake routine administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust- Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust- Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

The job holder is responsible for developing, leading, planning and delivering a range of services for children and their families within a corporate caseload.

Provide a public health based service that contributes to improving the health of children and their families in Walsall through partnership working.

During the absence of the cluster lead or other teams cluster leaders will promote team working at all times and contribute to the delivery of services within the team

Participate in the continued development of the children, young people and family's public health service, to include meetings and close liaison with cluster lead and to work in partnership with other health care professionals within the Trust and other agencies.

Care may be delivered within a variety of settings to include client's home, GP practice clinic, virtually or other settings.

Main duties of the job

To provide clinical leadership support and professional direction to the children, young people and families public health team ensuring that high standards and safe levels of intervention which are evidenced base are delivered within a corporate caseload.

To work autonomously within a multi-agency arena to enable children & Young People (predominantly pre-school age) to reach their full potential (physically emotionally and socially) through education and healthy lifestyles.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

1. To communication throughout the day to wards, clinics and public.

2. Must have a clean drivers licence that allows driver 3.5 ton vehicle

3. To maintain the vehicle by carrying out daily checks that has to be logged, reporting those to the supervisor/deputy manager.

4. Log information in relation to the vehicle that is kept in the office

5. Make sure the vehicle is clean and is filled with fuel.

Main duties of the job

1. To communication throughout the day to wards, clinics and public.

2. Must have a clean drivers licence that allows driver 3.5 ton vehicle

3. To maintain the vehicle by carrying out daily checks that has to be logged, reporting those to the supervisor/deputy manager.

4. Log information in relation to the vehicle that is kept in the office

5. Make sure the vehicle is clean and is filled with fuel.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Job summary

Walsall Manor Hospital are pleased to offer apermanent post for a ward clerk on our busy Arrivals Lounge. As a key member of the ward team you will be responsible for providing administrative, clerical and reception duties to support the staff andservice users. Ensure patients details are recorded accurately on our IT systems and deal with telephone enquiries in a professional manner. You will also be required to work on the Reception Desk so a friendlyand welcoming demeanour and calmness under pressure are essential for this role. A can-do attitude arealso absolutely vital for this post as you will need to be approachable and keen to learn any new processeson what is a critically important area of the hospital. The role is fixed shifts Monday - Friday commencing from 6:30am - 14:30pm to meet the demands of the service.

Main duties of the job

? To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephoneand email as and when necessary ? To show a caring and professional approach towards patients and visitors when carryingout all duties ? Escalate patient queries, capacity problems and general issues to the role's line manageror relevant clinical staff as appropriate Patient Care: ? To welcome and assist patients, relatives and visitors on arrival to the ward and informappropriate staff. This may require acting with resilience to deal with sometimes distressedpatients and relatives in a professional and empathetic manner Organising and Planning: ? Ensure that all clinical results and other clinical information are accurately filed in thepatient notes and that patient notes are up to date and maintained according to therelevant Trust standards ? Ensure patient records are appropriately received and transferred and trace all notes intoand out of the ward ? Prepare patient notes for coding within the relevant deadlines set by the coding team ? To carry out associated clerical duties, for example maintaining accurate filing systems,photocopying, receiving and distributing post, diary management and scanning patientnotes if required ? To undertake the role's duties in the case of a major incident in your department ? Attend appropriate meetings as required by the role's line manager

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

26 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-SURGERY-8307115-A

Job locations

Walsall Manor Hospital

Moat Road Walsall

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephoneand email as and when necessary To show a caring and professional approach towards patients and visitors when carryingout all duties Escalate patient queries, capacity problems and general issues to the roles line manageror relevant clinical staff as appropriate Patient Care: To welcome and assist patients, relatives and visitors on arrival to the ward and informappropriate staff. This may require acting with resilience to deal with sometimes distressedpatients and relatives in a professional and empathetic manner Organising and Planning: Ensure that all clinical results and other clinical information are accurately filed in thepatient notes and that patient notes are up to date and maintained according to therelevant Trust standards Ensure patient records are appropriately received and transferred and trace all notes intoand out of the ward Prepare patient notes for coding within the relevant deadlines set by the coding team To carry out associated clerical duties, for example maintaining accurate filing systems,photocopying, receiving and distributing post, diary management and scanning patientnotes if required To undertake the roles duties in the case of a major incident in your department Attend appropriate meetings as required by the roles line manager

Service Development and Research: To take part in departmental audits and associated duties Attend training courses as required to support personal development and the needs of theservice Assist in training of new members of the team Finance and Resources: If and when appropriate and directed, order and/or receipt stationary and essential items, inline with Trust policies Information Resources: To check and update patient details on arrival to the department, retrieving data from a number ofinternal and external PASs to ensure real time patient flow data is kept across the Trust Be responsible for the accurate entry of data to computerised databases, using all computersystems relevant to the role To review discharge paperwork and book patient follow-up appointments in line with thePatient Access Policy (PAP) and arrange appointment related services as and when required(E.g. transport and interpreting services) To check incoming email inbox(s) on a daily basis to keep up to date with departmental andTrust wide news and information

Job description Job responsibilities To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephoneand email as and when necessary To show a caring and professional approach towards patients and visitors when carryingout all duties Escalate patient queries, capacity problems and general issues to the roles line manageror relevant clinical staff as appropriate Patient Care: To welcome and assist patients, relatives and visitors on arrival to the ward and informappropriate staff. This may require acting with resilience to deal with sometimes distressedpatients and relatives in a professional and empathetic manner Organising and Planning: Ensure that all clinical results and other clinical information are accurately filed in thepatient notes and that patient notes are up to date and maintained according to therelevant Trust standards Ensure patient records are appropriately received and transferred and trace all notes intoand out of the ward Prepare patient notes for coding within the relevant deadlines set by the coding team To carry out associated clerical duties, for example maintaining accurate filing systems,photocopying, receiving and distributing post, diary management and scanning patientnotes if required To undertake the roles duties in the case of a major incident in your department Attend appropriate meetings as required by the roles line manager Service Development and Research: To take part in departmental audits and associated duties Attend training courses as required to support personal development and the needs of theservice Assist in training of new members of the team Finance and Resources: If and when appropriate and directed, order and/or receipt stationary and essential items, inline with Trust policies Information Resources: To check and update patient details on arrival to the department, retrieving data from a number ofinternal and external PASs to ensure real time patient flow data is kept across the Trust Be responsible for the accurate entry of data to computerised databases, using all computersystems relevant to the role To review discharge paperwork and book patient follow-up appointments in line with thePatient Access Policy (PAP) and arrange appointment related services as and when required(E.g. transport and interpreting services) To check incoming email inbox(s) on a daily basis to keep up to date with departmental andTrust wide news and information

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent).

Desirable

• NVQ level 2 in Customer Service (or equivalent).

Knowledge & Experience

Essential

• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.

Skills & Aptitudes

Essential

• Good keyboard, IT and administrative skills.
• Good communication skills
• Ability to work as part of a team.
• Equivalent level of knowledge gained through experience

Person Specification Qualifications Essential Good standard level of education (2 GSCE's or equivalent). Desirable NVQ level 2 in Customer Service (or equivalent). Knowledge & Experience Essential Experience with dealing with patients or working in a customer focused environment. Experience of using IT systems/data input. Skills & Aptitudes Essential Good keyboard, IT and administrative skills. Good communication skills Ability to work as part of a team. Equivalent level of knowledge gained through experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road Walsall

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road Walsall

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

We are seeking an enthusiastic and dynamic individual to work within Intermediate Care Services in the delivery of administrative support that will promote real improvements in patient safety, patient experience and clinical effectiveness.

This is an excellent opportunity to gain experience in working across the different sites of intermediate care, involving both the hospital and community teams, and develop an exciting career within Intermediate Care in Walsall.

We are looking for a clerical officer who will support an efficient and proactive service. We are an integrated multi disciplinary team involving health and social care professionals including occupational therapists, physiotherapists and social workers

Please note this advert will close early should a high number of applications be received.

Main duties of the job

To support Intermediate Care Services with clerical tasks, managing referral processes, data collection, IT duties, ordering of stock, and liaising with patients and their families.

To work with the Intermediate Care service, involving health and social care professionals. Supporting clinicians and professionals with daily admin tasks.

To maintain Walsall Healthcare NHS Trust standards in all aspects of the job.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

We are looking to appoint 3 Cellular Pathology Consultants to join our friendly, well-established team.

Applicants should have completed Specialist Training and be entered on the Specialist Register of the GMC, or have a CCT or equivalent date in Histopathology within 6 months of the date of interview.

All reporting specialties will be considered however we are looking for candidates who have a keen interest in, Dermatopathology, Gynaecological pathology, Urology, Lung and Hematopathology.

Main duties of the job

The BCPS Cellular Pathology service is a fully consolidated service with the hub laboratory at Wolverhampton and Essential Service Laboratories (ESL) at the other sites. The only cellular pathology service provided at the ESLs is a frozen section facility. The combined surgical pathology workload for BCPS is anticipated to be approximately 92,000 surgical pathology requests per annum. The successful candidate will be based at the hub laboratory at the New Cross Hospital, Wolverhampton, but will be responsible for all relevant cellular pathology material for the whole BCPS (from all 4 trusts).

About us

The Black Country Pathology Service (BCPS) has been formed by four Trusts looking to collaborate to optimise the use of resources. These Trusts are: The Dudley Group NHS Foundation Trust, (DGFT), The Royal Wolverhampton NHS Trust, (RWT), Sandwell and West Birmingham Hospitals NHS Trust, (SWBH) and Walsall Healthcare NHS Trust, (WHT).The BCPS provides a comprehensive pathology service to a population of approximately 1.76 million.

Applications are invited for a suitably qualified Consultant Cellular Pathologists to join the team of 31 consultants based at RWT. We are seeking colleagues who would like to work in our friendly department with shared responsibilities and special interests. The existing team of consultants have a close collaborative working relationship, meeting daily to discuss difficult cases and management matters.

Job summary

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which will commence in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce.

Main duties of the job

An exciting opportunity has arisen to Join our busy team in Walsall Healthcare NHS Trust as a Decontamination Technician helping to provide a comprehensive decontamination service.

The Decontamination Department is looking to recruit hard working, enthusiastic, flexible and motivated individual to join their team. The position of technician offers successful candidates the opportunity work within a well established and friendly team and train in all aspects of decontamination and sterile services. The positions are 2 fulltime equivalents, the post holders will be expected to work flexibly hours across 7 days/24hours, Weekend and bank holiday working will be required. ( 3shift patterns 0800-1600,1300-2100pm, 2000 - 0600 ). The

The post will involve Cleaning and decontamination of Surgical Instrumentation and Endoscopes associated equipment used for several specialties. Monitoring and validation of equipment used in the decontamination process. Will involve handling bodily fluids and requires the wearing of personal protective equipment.

The department operates 7 days working including weekends and you will be expected to participate in this Rota.

This role will also include on call services.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

This is an exciting opportunity for a reliable, self-motivated, and enthusiastic individual to join our expanding Pharmacy Homecare Team. The post holder will play an integral role in supporting the Homecare Team to ensure the timely, safe, and efficient delivery of a high-quality, patient-focused homecare medicines service.

The role will involve supporting with the day-to-day management of the homecare service, supporting with governance arrangements and contributing to the training and development of staff. Responsibilities will also include providing dispensary support and supporting wards in organising and preparing medication for patients attending for treatment, including ordering and accuracy-checking medicines intended for administration. The role will also involve providing support to our procurement team.

To participate in weekend and bank holiday working as per rota.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• To co-ordinate the workload on a day-to-day basis of the pharmacy homecare team and whenever needed the procurement team.
• Supervise the work of others working in the pharmacy homecare team.
• To implement new processes and new ways of working within the procurement and Homecare teams.
• Proactively suggest improvements and service developments within the pharmacy procurement/ homecare team and the wider pharmacy team.
• Provide quality feedback and data using a high level of accuracy.
• To assist in the recruitment of staff to the procurement, homecare and wider pharmacy stores team.
• Dealing with non-routine enquires received by the procurement and homecare team, answering queries using a high level of accuracy & problem solving
• To manage and investigate supply problems, resolving queries with orders and stock, purchasing in an accurate and timely manner to minimise shortages reporting any supply problems, effectively communicating to all relevant persons.
• To support the management the makers can't supply data base and communicate to the appropriate staff as appropriate.
• To be responsible for maintaining the pharmacy computer system ensuring that drug contract prices are updated as required.
• To be responsible for creating and amending drug files on the pharmacy computer system ensuring that product files are up to date and tagged appropriately.
• To be responsible for creating and amending new suppliers on the pharmacy computer system ensuring the files are up to date.

About us

As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering compete range of acute services, alongside extensive community services.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

Job summary

An exciting opportunity has arisen for self-motivated and enthusiastic individuals to join our pharmacist rotational programmes. With the current & future landscape for pharmacy professionals we have aligned our clinical pharmacy strategy to develop a pharmacy team that can excel in balancing patient care and service demand with their own professional development. You will have rotational opportunities across several specialties along with daily opportunities to work as part of an MDT and develop your interpersonal, professional & clinical skills. We are very supportive of pharmacy professionals putting forward their own ideas for service improvements and are committed to developing a strong Quality Improvement ethos, with a formal Quality, Service Improvement and Redesign accreditation also on offer. We aim to produce a workforce equipped with strong clinical knowledge, a positive attitude, and a great team ethic. During your rotations you will be supported with protected learning time and mentorship via the pharmacist professional development programme underpinned by RPS standards to develop your skills.This post is ideally suited to those seeking career advancement and you will be supported to progress onto the independent prescribing course.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• Participates in the provision of a comprehensive pharmaceutical service to Walsall Healthcare NHS Trust and to those organisations with which the Trust has a contract for supply of pharmaceutical services.
• Undertakes clinical pharmacy duties to delegated wards, advising junior & senior medical staff and nurses on effective and safe prescribing and administration of medicines.
• Provides training and support to the undergraduate, pre-registration pharmacists & less experienced pharmacists, pharmacy technicians and, where requested, other ward staff.
• Undertakes risk assessments and implements risk reducing measures, where appropriate reviewing and updating safe systems of work on a regular basis.
• Post holders will be required to undertake weekend, bank holidays and on-call work on a rota basis.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

The Clinical Support Worker (Band 3) will work as an integral member of the multidisciplinary team, supporting registered healthcare professionals in the delivery of high-quality, safe and compassionate care to patients. The post holder will provide both personal and clinical care within their level of competence, ensuring the dignity, privacy, comfort and wellbeing of patients are maintained at all times.

Working under the direction and supervision of registered practitioners, the post holder will undertake a range of delegated duties including patient observations, monitoring and recording physiological measurements, supporting patients with activities of daily living, assisting with mobility, nutrition and hydration needs, and contributing to the assessment of patients by recognising and reporting any changes in condition or concerns promptly.

The Clinical Support Worker will be responsible for maintaining accurate and timely patient records, adhering to Trust policies, procedures and professional standards, and ensuring infection prevention and control measures are consistently applied. The post holder will contribute to maintaining a safe, clean and welcoming care environment and will support the effective day-to-day running of the service.

Main duties of the job

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

To assist in the supervision of other healthcare and support staff as directed.

To carry out duties as specified within the Trust's approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision.

To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient's condition.

Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional.

To report all care that has been given to patients within the team to a registered professional.

To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.

To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.

To keep the clinical area clean and tidy, maintaining a safe environment.

To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

An exciting opportunity has arisen for x1 Access Administrator to support with the day to day running of a thriving Outpatient and Inpatient Access Team. The expectation of role is to work across multiple teams within an Outpatients setting and to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required

Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands. You must possess effective communication skills, able to work well under pressure and be a key team player

The working hours for this post are -

Monday - Friday 9.00 am to Friday 5pm

Main duties of the job

To work in across the Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.

Use multiple systems to carry out work including Microsoft Office products

Using initiative to ensure that patients are booked in line with local and national access targets

Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager

To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-Surgery-8334938-A

Job locations

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

Key Areas of Responsibility will include:

Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system

Reschedule or cancel patients appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.

Using Envoy Text Messaging service to contact patients for hospital cancellations

Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role

Print and process patient referrals into the CareFlow system in readiness for scan clinical triage.

Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment

Job description Job responsibilities Key Areas of Responsibility will include: Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system Reschedule or cancel patients appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date. Using Envoy Text Messaging service to contact patients for hospital cancellations Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role Print and process patient referrals into the CareFlow system in readiness for scan clinical triage. Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent)
• NVQ level 2 in Customer Service (or equivalent)

Experience

Essential

• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.

Skills

Essential

• Good keyboard, IT and administrative skills.

Person Specification Qualifications Essential Good standard level of education (2 GSCE's or equivalent) NVQ level 2 in Customer Service (or equivalent) Experience Essential Experience with dealing with patients or working in a customer focused environment. Experience of using IT systems/data input. Skills Essential Good keyboard, IT and administrative skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

We are seeking an Activities Co-ordinator to join our Dementia Specialist Unit and play a vital role in enhancing the wellbeing, dignity, and hospital experience of people living with dementia. You will deliver engaging, person-centred activities that promote independence, social interaction, cognitive stimulation, and emotional wellbeing.

Working as part of a dedicated multidisciplinary team, you will plan and deliver a varied programme of individual and group activities tailored to patients' interests, abilities, and care needs. Working closely with nursing staff, therapists, the Complex Dementia and Delirium Team, patients, families, and carers, you will ensure meaningful engagement is at the heart of every patient's experience.

We are looking for someone who is caring, motivated, organised, and able to build positive relationships with patients, relatives, and colleagues. In return, you will join a compassionate team committed to delivering outstanding dementia care and improving patient outcomes every day.

Join us and help transform a hospital stay into a positive, purposeful, and meaningful experience for patients living with dementia. ?

Main duties of the job

Your responsibilities will include:

• Planning and delivering a varied programme of individual and group activities tailored to patients' interests, abilities, and care needs.
• Promoting social interaction, cognitive stimulation, emotional wellbeing, and independence to improve quality of life and reduce isolation.
• Working closely with nursing staff, therapists, the Complex Dementia and Delirium Team, patients, families, and carers to support personalised care plans.
• Encouraging and motivating patients to participate in recreational, therapeutic, and leisure activities within a safe and supportive environment.
• Monitoring patient wellbeing, recognising changes in condition, and escalating concerns to the clinical team as appropriate.
• Maintaining accurate records and providing feedback on patient engagement, participation, and wellbeing.
• Supporting the delivery of high-quality, holistic dementia care that promotes dignity, inclusion, and person-centred practice.
• Undertaking clinical support worker duties when required, contributing to a positive and therapeutic care environment.

This rewarding role offers the opportunity to make a genuine difference to the lives of people living with dementia by creating meaningful experiences that support their wellbeing, independence, and overall care journey.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

The ERostering Team are responsible for supporting the productivity and development of the electronic rostering system for all non-medical staff groups.

The ERostering function is a critical service that underpins the ability to ensure effective utilisation of the Trust's workforce and resources which is crucial to thedelivery of safe/effective patient care. The primary objective is to enhance the efficiency of workforce management/deployment, reducing reliance on temporary staffing.

This will improve visibility of the workforce with job planning, temporary staffing, service activity and strengthen operational oversight, eliminate duplication and streamline processes.

This role will require comprehensive system administration working with teams to improve performance.

It includes system configuration to roll out the software across the Trust by delivering 1-1/Group training sessions as well as contributing to the development of guidance documentation to support all levels of staff.

Testing of new system functionality will identify changes and actively promote the system.

Reporting provides a mechanism for monitoring compliance against Key Performance Indicators set by the Trust. This will assist Roster Managers in reviewing performance of their rosters relating to Budget, Unavailabilities, Safety, Effectiveness and Fairness and identify areas for improvement and highlight training needs.

WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS

Main duties of the job

• To assist in the implementation, development and maintenance of the Trust's electronic rostering system
• Specialist training to support the delivery of an efficient electronic rostering support and data quality function
• To support the effective use of the electronic rostering system by providing technical expertise to stakeholders resolving queries in a timely manner
• Assist with the monthly preparation and submission of the time & attendance and absence information
• To maintain a high level of competence on the Trust's suite of rostering products, keeping up to date with new functionality and to undertake training from the supplier when available
• Assisting with the roll-out of new rostering-related products and educating staff on its use

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

407-CORP-8333358

Job locations

Walsall HealthCare NHS Trust

ERostering Office, Walsall Healthcare NHS Trust, Town Wharf, Block 3 (Top floor), Cavell Close

Walsall

WS2 9NG

United Kingdom

Job description

Job responsibilities

The primary responsibility of the role is to perform comprehensive system administration tasks as required to deliver and maintain a Trust wide ERostering system, as well as contribute to the development and delivery of an effective and ongoing training program to new and existing users across the Trust. The post holder will be primarily responsible for the delivery of administrator level training.

The role will involve supporting the teams operational activities, namely co-ordination of internal activity and ensuring that integrated systems and applications are administered, maintained and optimised to provide an effective and efficient service.

The role of the ERoster Co-Ordinator/Trainer is to assist the ERoster Systems Lead and Administrator in providing a comprehensive Help Desk support service to all users of the system. There will be an ongoing requirement to investigate and resolve user problems, escalating any system issues to the service provider and ERoster Systems Lead when necessary.

The post holder will support the continued roll-out of ERoster software across the Trust which will involve intensive training, configuration and reporting to ensure the system meets the needs of departments and complies with Trust requirements.

The post holder will provide detailed support to those who use the system and continuous guidance to all levels of staff including those that build rosters and manage their workforce. They will, when necessary, challenge users to ensure they are creating cost effective rosters which support the budget.

The post holder will also be responsible for maintaining employee data within the ERostering system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details whilst aligning information between ESR and ERoster.

They will develop and maintain a range of reports that support the trusts management objectives and facilitate any testing for routine and exceptional upgrades as well as the day-to-day administration of the ERostering system.

The post holder will be responsible for maintaining a high level of accuracy, data cleanliness and the provision of data continuity within the ERostering system.

The post holder will have the ability to work without direct supervision and will prioritise work and manage time effectively. Furthermore, they will escalate as required to their line manager as well as deputising in their absence. They will be required to work collaboratively with staff at all levels of the organisation.

The post holder will support ERoster system improvements and development and be responsible for the administration and support of any ERostering projects or service improvements as they arise.

As part of the role, the post holder will also be involved in the admin of connecting systems within the organisation and liaison with the external software supplier.

A key responsibility is the embedding of the ERoster systems and work processes which underpin the principles of good workforce planning.

Job description Job responsibilities The primary responsibility of the role is to perform comprehensive system administration tasks as required to deliver and maintain a Trust wide ERostering system, as well as contribute to the development and delivery of an effective and ongoing training program to new and existing users across the Trust. The post holder will be primarily responsible for the delivery of administrator level training. The role will involve supporting the teams operational activities, namely co-ordination of internal activity and ensuring that integrated systems and applications are administered, maintained and optimised to provide an effective and efficient service. The role of the ERoster Co-Ordinator/Trainer is to assist the ERoster Systems Lead and Administrator in providing a comprehensive Help Desk support service to all users of the system. There will be an ongoing requirement to investigate and resolve user problems, escalating any system issues to the service provider and ERoster Systems Lead when necessary. The post holder will support the continued roll-out of ERoster software across the Trust which will involve intensive training, configuration and reporting to ensure the system meets the needs of departments and complies with Trust requirements. The post holder will provide detailed support to those who use the system and continuous guidance to all levels of staff including those that build rosters and manage their workforce. They will, when necessary, challenge users to ensure they are creating cost effective rosters which support the budget. The post holder will also be responsible for maintaining employee data within the ERostering system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details whilst aligning information between ESR and ERoster. They will develop and maintain a range of reports that support the trusts management objectives and facilitate any testing for routine and exceptional upgrades as well as the day-to-day administration of the ERostering system. The post holder will be responsible for maintaining a high level of accuracy, data cleanliness and the provision of data continuity within the ERostering system. The post holder will have the ability to work without direct supervision and will prioritise work and manage time effectively. Furthermore, they will escalate as required to their line manager as well as deputising in their absence. They will be required to work collaboratively with staff at all levels of the organisation. The post holder will support ERoster system improvements and development and be responsible for the administration and support of any ERostering projects or service improvements as they arise. As part of the role, the post holder will also be involved in the admin of connecting systems within the organisation and liaison with the external software supplier. A key responsibility is the embedding of the ERoster systems and work processes which underpin the principles of good workforce planning.

Person Specification

Qualifications

Essential

• Diploma level 3 qualification in Business Studies/Administration or equivalent knowledge, skills and experience
• Minimum of GCSE Grade C or equivalent in Mathematics and English Language/5 GCSEs including maths and English

Desirable

• Educated to A-Level or equivalent
• Specialised IT skills to advanced ECDL Certificate level or equivalent

Knowledge

Essential

• Knowledge of rostering administration, medical staffing or rota management in an NHS setting
• Knowledge of ERostering software and ESR
• Knowledge of rota management

Desirable

• Knowledge and understanding of the AFC rules and impact upon ERostering utilisation
• Knowledge and experience of supporting training for large projects and presenting/influencing diverse groups.

Experience

Essential

• Able to exchange confidential, sensitive or contentious information with knowledge and understanding of information security and confidentiality
• Understanding of relevant legislation including employment law and data protection
• Knowledge of the workforce management priorities to an NHS Trust
• Proven ability in using and delivering training in relation to ERoster and/or ESR
• Experience of working within an administrative role using Erostering software to include working within defined administrative procedures and following policies
• Experience of Office Management with minimum guidance
• Experience of working within the NHS using ERostering software
• Experience of designing, developing and delivering a training programme to including development of user guides
• Experience of delivering training and presenting on a 1-1 or group basis
• Experience of producing and presenting reports from ERostering Software
• Experience of using ESR and an understanding of the links to ERostering software
• Experience of extracting data for reports from a database, presenting the information and knowledge in user-friendly formats

Desirable

• Evidence of managing projects, tasks, responsibilities with minimum guidance
• Experience of use of the Bank module within ERostering software

Skills

Essential

• Knowledge of MS Office applications to a high level, with a focus on Excel, Word, PowerPoint and Outlook
• Advanced keyboard and presentation skills
• Excellent communication skills, both verbal and written to interact with staff at all levels explaining difficult issues with ease and remaining calm under pressure
• Excellent organisational and time management skills
• Ability to analyse and interpret data using the system and report information clearly
• Able to competently use and interrogate IT systems relevant to staff management functions
• Excellent Customer Service skills
• Problem solving skills
• Ability to incorporate the views of service users using a range of approaches
• Able to provide support to wards/services and assisting improvements for service users
• Experience of system testing for upgrades to ensure correct functionality
• Demonstrates ability to concentrate for long periods of time
• Ability to plan and prioritise own workload and work to deadlines
• An ability to verify data to a high standard to ensure system integrity

Person Specification Qualifications Essential Diploma level 3 qualification in Business Studies/Administration or equivalent knowledge, skills and experience Minimum of GCSE Grade C or equivalent in Mathematics and English Language/5 GCSEs including maths and English Desirable Educated to A-Level or equivalent Specialised IT skills to advanced ECDL Certificate level or equivalent Knowledge Essential Knowledge of rostering administration, medical staffing or rota management in an NHS setting Knowledge of ERostering software and ESR Knowledge of rota management Desirable Knowledge and understanding of the AFC rules and impact upon ERostering utilisation Knowledge and experience of supporting training for large projects and presenting/influencing diverse groups. Experience Essential Able to exchange confidential, sensitive or contentious information with knowledge and understanding of information security and confidentiality Understanding of relevant legislation including employment law and data protection Knowledge of the workforce management priorities to an NHS Trust Proven ability in using and delivering training in relation to ERoster and/or ESR Experience of working within an administrative role using Erostering software to include working within defined administrative procedures and following policies Experience of Office Management with minimum guidance Experience of working within the NHS using ERostering software Experience of designing, developing and delivering a training programme to including development of user guides Experience of delivering training and presenting on a 1-1 or group basis Experience of producing and presenting reports from ERostering Software Experience of using ESR and an understanding of the links to ERostering software Experience of extracting data for reports from a database, presenting the information and knowledge in user-friendly formats Desirable Evidence of managing projects, tasks, responsibilities with minimum guidance Experience of use of the Bank module within ERostering software Skills Essential Knowledge of MS Office applications to a high level, with a focus on Excel, Word, PowerPoint and Outlook Advanced keyboard and presentation skills Excellent communication skills, both verbal and written to interact with staff at all levels explaining difficult issues with ease and remaining calm under pressure Excellent organisational and time management skills Ability to analyse and interpret data using the system and report information clearly Able to competently use and interrogate IT systems relevant to staff management functions Excellent Customer Service skills Problem solving skills Ability to incorporate the views of service users using a range of approaches Able to provide support to wards/services and assisting improvements for service users Experience of system testing for upgrades to ensure correct functionality Demonstrates ability to concentrate for long periods of time Ability to plan and prioritise own workload and work to deadlines An ability to verify data to a high standard to ensure system integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall HealthCare NHS Trust

ERostering Office, Walsall Healthcare NHS Trust, Town Wharf, Block 3 (Top floor), Cavell Close

Walsall

WS2 9NG

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall HealthCare NHS Trust

ERostering Office, Walsall Healthcare NHS Trust, Town Wharf, Block 3 (Top floor), Cavell Close

Walsall

WS2 9NG

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Care Navigation Centre is a well-established team in Walsall providing a single point of access for professionals seeking to keep patients in their own home or to avoid an ED admission.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

An exciting opportunity has arisen for a Clinical Sister / Charge Nurse / Clinical Practitioner to join our Care Navigation Centre. You must be a registered practitioner (nurse / paramedic) with evidence of post registration practice at Band 5. Experience of multi-disciplinary / multi agency working is essential. You will be part of a team and have responsibility for the triage and onward referral of patients who require support from the plethora of community services available in Walsall. You will need to work flexibly to meet the demands of the service and be able to forge strong links with colleagues from the community and acute services. You should have good IT skills and a pleasant telephone manner.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

407-Community-8341254

Job locations

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ

United Kingdom

Job description

Job responsibilities

To be responsible for the triage / assessment of care needs and the development, of programmes ofcare, within Scope of Professional Practice.

Demonstrate high level of judgemental/analytical skills when interpreting and performing patient assessments and care planning via the telephone and face to face.

Maintain accurate and up to date patient care records, maintaining patient confidentiality, andstatistical records as required by the service.

Work with other professionals to promote multidisciplinary / multiagency working.

Gain access to enhanced programmes of care in accordance with Walsall Healthcare NHS Trustsintegrated care pathways.Management and Leadership Organise workload, showing appropriate time management in agreement with clinical supervisor. Provide excellent evidence based clinical triage and care. Identify poor professional practice and take appropriate action to address it. Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business anddemonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trustpolicies and procedures.

Assist the CNC and VW service manager in strategies that promote quality assurance, ClinicalGovernance and quality audit.

Develop clinical skills and access training as required / directed to enable participation in future

Please see attached JD and PS for full responsibilities

Job description Job responsibilities To be responsible for the triage / assessment of care needs and the development, of programmes ofcare, within Scope of Professional Practice. Demonstrate high level of judgemental/analytical skills when interpreting and performing patient assessments and care planning via the telephone and face to face. Maintain accurate and up to date patient care records, maintaining patient confidentiality, andstatistical records as required by the service. Work with other professionals to promote multidisciplinary / multiagency working. Gain access to enhanced programmes of care in accordance with Walsall Healthcare NHS Trustsintegrated care pathways.Management and Leadership Organise workload, showing appropriate time management in agreement with clinical supervisor. Provide excellent evidence based clinical triage and care. Identify poor professional practice and take appropriate action to address it. Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business anddemonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trustpolicies and procedures. Assist the CNC and VW service manager in strategies that promote quality assurance, ClinicalGovernance and quality audit. Develop clinical skills and access training as required / directed to enable participation in future Please see attached JD and PS for full responsibilities

Person Specification

Knowledge and Experience

Essential

• Basic or working or in depth knowledge of legislation related to primary care services
• Multi-disciplinary working/Multi-agency working
• Post registration practice within a secondary or primary care setting - Demonstrate/significant or Extensive

Desirable

• Basic working or in depth knowledge of NHS polices affecting hospital avoidance.
• Basic or working or in depth knowledge of clinical governance.

Qualifications

Essential

• Registered Nurse/ Paramedic level 1 / 2
• Education to diploma level or able to demonstrate evidence of post registration experience at Band 5 within a similar primary care setting
• Evidence of personal and professional development

Person Specification Knowledge and Experience Essential Basic or working or in depth knowledge of legislation related to primary care services Multi-disciplinary working/Multi-agency working Post registration practice within a secondary or primary care setting - Demonstrate/significant or Extensive Desirable Basic working or in depth knowledge of NHS polices affecting hospital avoidance. Basic or working or in depth knowledge of clinical governance. Qualifications Essential Registered Nurse/ Paramedic level 1 / 2 Education to diploma level or able to demonstrate evidence of post registration experience at Band 5 within a similar primary care setting Evidence of personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for two enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

The post holders will have responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

19 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-Surgery-8323820-A

Job locations

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

Please refer to the attached Job Description and Personal Spec for more info

QUALIFICATIONS

Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).

EXPERIENCE

Dealing with patients/general public face to face or working in a customer focused environment.

Using Patient Administration System (desirable) to input and update personal data

Working as part of a team in a busy environment

SKILLSNumeracy skills and attention to detail

Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Job description Job responsibilities Please refer to the attached Job Description and Personal Spec for more info QUALIFICATIONS Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent). EXPERIENCE Dealing with patients/general public face to face or working in a customer focused environment. Using Patient Administration System (desirable) to input and update personal data Working as part of a team in a busy environment SKILLSNumeracy skills and attention to detail Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent).
• NVQ 2 or higher in Customer Services/Administration

Desirable

• MS Word Qualification

Skills & Experience

Essential

• Relevant customer service role experience
• Excellent communication skills
• NHS experience

Customer Service

Essential

• Previous experience in a patient facing environment
• Previous experience in a customer service environment
• Previous experience on a reception desk

Person Specification Qualifications Essential Good standard level of education (2 GSCE's or equivalent). NVQ 2 or higher in Customer Services/Administration Desirable MS Word Qualification Skills & Experience Essential Relevant customer service role experience Excellent communication skills NHS experience Customer Service Essential Previous experience in a patient facing environment Previous experience in a customer service environment Previous experience on a reception desk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Elective Access Team

1 x 37.5 hour post

Permanent

The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demandin conjunction with the Access Team leader.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

For further details / informal visits contact:

Mrs J Harris

01922 721172 ext 6835

[email protected]

Main duties of the job

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.
• Monitor scheduling mailboxes and process requests in a timely manner
• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.
• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI's are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
• To support the Elective Access Team leader, with departmental staff IPDR's, 121's and training sessions for the team.
• Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
• Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
• Deputise for the elective Access Team Leader as required.
• Offer divisional support in transformation huddles and work streams.
• Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

19 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-SURGERY-8299106-A

Job locations

Manor Hospital Walsall

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.
• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.
• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPIs are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
• To support the Elective Access Team leader, with departmental staff IPDRs, 121s and training sessions for the team.
• Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
• Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
• Deputise for the elective Access Team Leader as required.
• Offer divisional support in transformation huddles and work streams.
• Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Job description Job responsibilities The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader. Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards. To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPIs are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources. To support the Elective Access Team leader, with departmental staff IPDRs, 121s and training sessions for the team. Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities. Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand Deputise for the elective Access Team Leader as required. Offer divisional support in transformation huddles and work streams. Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Person Specification

Qualification

Essential

• Pass at GSCE Math and English or NVQ level 2

Experience

Essential

• Experience of using Hospital patient management systems (e.g.Lorenzo)

Health and Safety

Desirable

• Experience of working with health and Safety

E-scription

Desirable

• Experience working with e-scription

Person Specification Qualification Essential Pass at GSCE Math and English or NVQ level 2 Experience Essential Experience of using Hospital patient management systems (e.g.Lorenzo) Health and Safety Desirable Experience of working with health and Safety E-scription Desirable Experience working with e-scription

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital Walsall

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital Walsall

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

A Podiatry Team Leader is an experienced and highly skilled clinician who will provide clinical, operational and professional leadership within the Podiatry Service, reporting to the Podiatry Clinical Lead. The post holder will lead and manage part of the team of podiatrists and support staff at Walsall, in order to deliver high quality, evidence-based care across a range of community, acute and specialist podiatry services.

The post holder will manage a defined clinical team, ensuring safe, effective and efficient service delivery whilst driving quality improvement, workforce development and service transformation initiatives. They will act as a clinical expert within their specialist area and provide advanced assessment, diagnosis and treatment for patients presenting with complex and high-risk foot health needs.

The Team Leader will maintain a significant specialist caseload and provide clinical leadership across a range of specialist services including diabetic foot management, wound care, nail surgery, biomechanics and offloading, and other high-risk foot pathways. The role requires close multidisciplinary working with consultants, GPs, nursing teams, allied health professionals and external partners to ensure excellent patient outcomes.

Main duties of the job

The post holder will provide day-to-day operational leadership for a team of podiatrists, assistant practitioners and support staff, ensuring that clinical services are delivered safely, effectively and in accordance with local and national standards.

Key responsibilities include:

• Managing and supporting staff through supervision, appraisal, performance management, recruitment, induction and workforce development.
• Leading and contributing to service improvement projects, quality initiatives, audit programmes and the implementation of evidence-based practice.
• Monitoring service performance, activity and clinical outcomes to support achievement of local and national key performance indicators.
• Providing advanced clinical assessment, diagnosis and treatment for patients with highly complex foot and lower limb conditions.
• Acting as a clinical specialist within an agreed area of practice and providing expert advice and support to colleagues and multidisciplinary teams.
• Delivering and overseeing specialist high-risk podiatry services, including diabetic foot care, wound management, vascular risk assessment and limb preservation pathways.
• Assisting with risk management, patient safety, clinical governance and safeguarding within the team.
• Supporting education, mentorship and continuing professional development for students, newly qualified staff and established clinicians.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

An exciting opportunity has arisen for aPalliative Care CNS to work within the community setting We are looking for an experienced, autonomous and innovative nurse to join the integrated specialist palliative care nursing team within Walsall . This is a Band 7 community based palliative care CNS post, working alongside our existing community and hospital based specialist palliative care nurses & consultants providing expertise for patients with palliative care needs across the borough. You will be part of the overall Palliative & End of Life Care Group which also delivers care into the local hospice - Goscote Hospice.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

This is a Band 7 community based palliative care CNS post, working alongside our existing community and hospital based specialist palliative care nurses & consultants providing expertise for patients with palliative care needs across the borough. You will be part of the overall Palliative & End of Life Care Group which also delivers care into the local hospice - Goscote Hospice.

Enthusiasm, motivation, compassion and leadership are qualities and skills considered essential for this specialist nurse role to work in a very challenging environment; you will be expected to have a commitment to and progressive work within the field of palliative care. Additionally you must be able to demonstrate excellence in clinical practice, acting as a resource for information and education, while working alongside the other specialist services. The CNS team provide 7 day service including participation in evening on call rota.

You should be educated to degree level and have demonstrable experience within the field of Specialist Palliative/ Cancer Care.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.