Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job duties/responsibilities:

Ensure an effective and efficient patient service is provided to patients and any other visitors to the practice

Provide care navigation/signposting of patients

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Liaise with other clinical staff including District Nurses, Health Visitors etc.,

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Advise patients of relevant charges for private (non-General Medical Services) services.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure efficient running of appointment system and monitor flow of patients into Treatment/Consulting rooms.

To work in accordance of written protocols

Fax and photocopy as requested

Be able to cover reception positions as necessary

Process patients changes of address computer data and medical records (have knowledge of practice area)

Have working knowledge of telephone/on call system, during and after hours

Ensure building security have thorough knowledge of doors/windows/alarm and report any concerns

Carry out any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will-

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Ensure they have a full and clean driving license

Person Specification

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Desirable

• Understanding of patient care needs
• Knowledge of medical terminology

Experience

Essential

• At least 2 years working in a customer faced environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Understanding of confidentiality and data protection requirements
• Good listening, written and interpersonal skills with both staff and patients/public
• Excellent telephone skills

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of MS office packages and clinical system

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• Customer care training/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide evidence-based advice and support to patients with a life-threatening illness and their carers, working collaboratively with multi-professionals across primary and secondary care.

To provide specialist advice, education, and training to all members of the multi-disciplinary team across all care settings.

To work in conjunction with the Clinical Manager and the Specialist Palliative Care Team in the development of cancer and end of life services across North Cheshire and Mersey NHS Foundation Trust.

Duties and Responsibilities

• Carry out clinical practice that is complimentary to the Primary Healthcare team that will contribute to an improvement in the quality of life for patients.
• Use high level analytical and decision-making skills to deliver appropriate clinical care, using advanced clinical skills in assessment and/or diagnosis.

• Provide clinical and specialist advice across professional and organisational boundaries.

• Liaise closely with the multi-disciplinary team in planning care for the person with palliative care needs.

• Work closely with managerial colleagues to promote service quality within palliative care.

• Support managers and cancer leads to achieve appropriate targets for palliative care and cancer strategies, to develop locally sensitive services and support access initiatives in cancer care based on the Cancer Plan/Supportive and Palliative Care Guidance (NICE).

• Support and advise on the development of palliative care services throughout organisations advising on quality and standards of service delivery.

• Manage an active workload utilising skills to prioritise and assess care.

• Prepare and produce appropriate reports for primary care organisations and other appropriate organisations.

• Participate in the production of reports for Macmillan Cancer Support and maintain links with them both locally and nationally.

• Provide information for the minimum data set.

• Evaluate service delivery; identify areas for improvement and initiate change.

• Ensure the effective and efficient use of physical and financial resources, making recommendations regarding supplies and equipment.

• Participate in peer and clinical supervision.

• Contribute to the work of the Integrated Cancer Network and ensure the community nursing perspective is communicated to ICN members.

• Participate in the developments of nursing and other strategies promoting the key role for nurses and other strategies.

• Support the case management of identified patients.

• At all times, function as a role model for other nurses using developmental processes to succession plan for future posts.

• Supporting and advising colleagues on ethical decision-making issues in relation to end of life issues.

• Provide emotional and psychological support to the patient, family, and carers through the period of illness, in specific complex cases.

• Perform communication skills to support patients palliative/terminal care needs including complex issues such as breaking bad news and care of the dying.

• Provide high levels of communication support with the patient, carers, and colleagues to enable service provision, delivery and quality.

• Provide advice and signposting to bereavement support to known carers.

• Regularly update own knowledge and expertise in all aspects of palliative care and take responsibility for own professional development.

• Assess current skills and knowledge and provide advice, support, education and information to nurses and other colleagues in Primary Care, enabling them to offer up-to-date care by continually extending their knowledge and skills.

• Develop and participate in the delivery and provision of generalist and specialist education programmes.

• Identify essential educational requirements and work to deliver educational programmes against these including specific health targets e.g., NICE, NSF related to own area of practice.

• Support learners in the workplace.

• Ensure all colleagues are kept up to date with available research on pain relief and symptom control via educational programmes and act as a resource for this information.

• Use influencing, negotiation and clinical skills to assist in the formulation of evidence-based quality standards and participate in regular clinical audit to monitor outcomes.

• Undertake appropriate evaluation/audit/research programmes to promote the development of the service.

• Disseminate research and audit findings through presentation to professional groups and publication.

• Responsible for the development and implementation of policies, procedures and guidelines relevant to own area of work.

Person Specification

Skills and Knowledge

Essential

• Demonstrate knowledge of CNS role.
• Evidence of high-level communication skills both written and verbal
• Clinical and analytical skills
• Ability to self-manage and work autonomously.
• Ability to reflect on own and others practice.

Desirable

• Service development and change management.
• Conflict resolution
• Risk Assessment and management
• IT skills

Qualifications

Essential

• Degree or willing to work towards
• Registered general nurse or relevant professional qualification.
• Post registration experience.
• Advanced Communication skills training and/or education
• Post registration qualification in oncology/palliative care.
• Evidence of own continuing professional development

Desirable

• Educational qualification e.g. C&G 7307/ENB 998.

Right to Work

Essential

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Job Specific Requirements

Essential

• Ability to work in an emotive environment.
• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs.

Relationships

Essential

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Experience

Essential

• Broad range of clinical experience within cancer/palliative care.
• Experience of caseload management.
• Experience of multi-professional working.

Desirable

• Community Experience
• Audit Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Cheshire and Mersey NHS Foundation Trust (BCH)

Address

Halton Independent Living Centre

Collier Street

Runcorn

Cheshire

WA7 1HB

United Kingdom

Employer's website

https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Team Leadership & Workforce Development

Lead, supervise and develop the research nursing team, providing line management, workforce planning, staff deployment, mentoring, training and performance support to maintain a skilled, motivated and high-performing workforce.

Clinical Research Delivery

Manage a portfolio of commercial and non-commercial studies, delivering participant-centred care, undertaking study procedures, ensuring protocol compliance, maintaining accurate documentation and supporting safe, high-quality research delivery across PML sites.

Service Leadership & Operational Delivery

Oversee day-to-day research operations, coordinate study allocation and staffing, support recruitment targets, implement new studies, resolve operational challenges and contribute to service development and research growth.

Governance, Quality & Compliance

Ensure compliance with ICH-GCP, research governance, SOPs and regulatory requirements. Support audits, monitoring visits, quality improvement, risk management, incident reporting and data protection standards.

Research Development & Growth

Promote research across PML, support study feasibility and implementation, strengthen partnerships with sponsors and research networks, and help expand research opportunities and participant recruitment.

Education, Training & Professional Development

Maintain professional registration and research knowledge, complete mandatory training, support staff education and share learning to promote continuous professional and service development.

Person Specification

Experience

Essential

• Significant post-registration experience within research, primary care or other relevant clinical settings.
• Experience of supervising, supporting, mentoring or coordinating clinical staff.
• Experience of workforce coordination, workload management or operational oversight.
• Prior NHS experience.
• Evidence of continuous personal, professional development.
• Experience of working in a multi-disciplinary environment.
• Experience working in clinical research.
• Awareness of relevant obligatory regulations and legal requirements such as the Mental Capacity and Data Protection Act.
• Strong knowledge of clinical trial delivery, ICH-GCP, research governance frameworks and regulatory requirements applicable to research conducted in primary care.

Desirable

• Previous line management experience.
• Significant experience of working in primary care.
• Experience of delivery commercial clinical trials.
• Experience contributing to service improvement, quality improvement or project delivery.
• Laboratory skills.
• Use of EMIS.

Other

Essential

• Self-motivated.
• Flexible and adaptable approach.
• Strong desire to learn and develop self.
• Able to work autonomously whilst supporting collaborative team working.
• Prepared to attend appropriate training and development as required to perform the role.
• Demonstrates professionalism, resilience and a positive approach to leadership and change.
• Strong motivation to work within the field of research.
• Full driving licence/access to car.
• Able to travel independently and attend conferences/training events outside the region.

Qualifications

Essential

• Level 1 registered nurse or equivalent qualification
• Evidence of post-registration learning and development

Desirable

• Postgraduate training

Skills and Knowledge

Essential

• Competency in clinical skills (e.g. vaccine administration, venepuncture, ECG, vital signs).
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Proven IT skills.
• Excellent communication skills.
• Confidence in learning new systems and databases.
• Demonstrable leadership and people-management skills.
• Ability to support and develop staff through coaching, mentoring and feedback.
• Ability to identify risks, solve problems and escalate issues appropriately.

Desirable

• Knowledge of quality improvement, audit and continuous improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a credible and inspirational operational leader with substantial experience within NHS Urgent and Emergency Care, Acute Medicine or Unscheduled Care services.

You will bring:

• A proven track record of delivering operational performance and service improvement within complex healthcare environments.
• Significant experience of leading multidisciplinary teams and managing change in fast-paced clinical settings.
• Strong leadership, communication and relationship-building skills, with the ability to engage, influence and inspire others.
• Experience of performance management, financial management and delivering against demanding operational targets.
• A collaborative approach and a commitment to working in partnership with clinical colleagues to achieve outstanding patient care.
• The strategic thinking and operational expertise needed to support both immediate service priorities and longer-term transformation programmes.

Most importantly, you will be passionate about improving services for patients, developing high-performing teams and helping shape the future of Acute Medicine at Royal Derby Hospital.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Person Specification

Experience

Essential

• Significant experience working in a senior management position
• Experience of leading and directing senior clinical and non clinical teams
• Successful track record of managing change in a complex environment
• Significant operational management experience in Urgent and emergency Care

Qualifications

Essential

• Degree or equivalent knowledge gained through experience or professional qualification
• Professional management qualifications or equivalent

Desirable

• Masters qualification in a management discipline

Skills

Essential

• Financial management and business management skills
• Highly developed problem solving analytical skills

Knowledge

Essential

• Experience and knowledge of the current NHS challenges
• Experience and knowledge of the current NHS challenges specific to Urgent and Emergency Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

University Hospitals of Derby and Burton

Royal Derby Hospital

Derby

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying for a Secondment.

Please be aware if we receive high numbers of applications on this vacancy it will close earlier than the date above.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications

Essential

• NMC registration
• One year post qualifying as unable to complete preceptorship on RDU

Desirable

• Evidence of Diploma/ BSC Nursing or equivalent

Knowledge and Experience

Essential

• Evidence of teamwork experience
• Experience of mentoring, supporting and developing staff

Desirable

• Knowledge of the clinical area/speciality
• Renal working experience

Skils & Ability

Essential

• Evidence of transferrable nursing skills

Desirable

• Evidence of acute hospital nursing experience/knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Samuel Johnson Community Hospital

Trent Valley Road

Lichfield

WS13 6EF

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more details about the duties and responsibilities for this role, please refer to the attached Job Description

Person Specification

Qualifications

Essential

• Please refer to the attached person specification document.

Desirable

• Please refer to the attached person specification document.

Experience

Essential

• Please refer to the attached person specification document.

Desirable

• Please refer to the attached person specification document.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Locala Health and Wellbeing

Address

Dewsbury Health Centre Wellington Road Dewsbury, WF13 1HN United Kingdom

Dewsbury

WF13 1HN

United Kingdom

Employer's website

https://www.locala.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations including complex cases
• Request investigations (e.g. imaging, blood tests) and make appropriate referrals
• Create tailored self-management plans to support behavioural change and recovery
• Use full scope of practice - including prescribing and injection therapy (if qualified)
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs)

Collaboration & Development

• Work as part of a GP-based MDT and build positive relationships with practice staff
• Educate colleagues on MSK triage pathways and provide informal guidance
• Support clinical audits and service improvement initiatives
• Help shape and refine local MSK care pathways

Leadership & Learning

• Engage in supervision and peer reflection sessions
• Continue your development against the HEE Roadmap to Practice
• Contribute to clinical governance and mentoring where appropriate

Key Skills

• Confident and friendly with a collaborative approach to integrating into GP practice teams
• Able to build strong relationships with GPs, receptionists, nurses, and MDT members
• Excellent communication and clinical reasoning skills
• Calm, resilient, and proactive in a fast-paced, evolving healthcare setting
• Comfortable with digital tools and modern clinical systems
• Committed to high standards of ethical, professional, and patient-centred care

Person Specification

Qualifications

Essential

• A degree in Physiotherapy with HCPC and CSP registration.

Desirable

• Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• Qualified independent prescriber
• Qualified injection therapist

Experience

Essential

• Minimum 5 years post-graduate clinical experience
• Minimum 3 years MSK clinical experience
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• Active CPD portfolio aligned to the 4 pillars of advanced practice

Desirable

• Prior FCP or MSK triage experience (private or NHS)
• Experience working in GP practices
• Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Grosvenor Street

CREWE

CW1 3HB

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.

You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.

Your key responsibilities will be:

Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.

You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.

Duties and Responsibilities

This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.

Key responsibilities will be:

Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.

To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs.

Manage and maintain confidential patient files on a database and on paper.

Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on appropriate service database.

To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

Work closely with Single point of Access Lead and prepare computerised documents and reports.

Work with service leads to source new venues, working in accordance with company budgets and areas of demand.

Flexibility to cover colleagues annual leave, sickness etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute as required

General administration (record keeping, filing etc.)

Be able to encourage and assess client`s readiness for specific behaviour change

Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners

Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above
• NVQ 3 level in a relevant subject

Experience

Essential

• Experience of working in a team environment
• Demonstrable experience in a reception/administration role

Desirable

• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience in minute taking for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 1 The Willows Ransom Wood Business Park

Mansfield

Nottinghamshire

NG21 0HJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• RMN
• Sub part 1 of the NMC Register
• Evidence of Continuing Professional Development (CPD)
• Commitment to Lifelong Learning and completion of the rotational developmental programme of training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To maintain, audit and monitor cleaning standards aligned to the National Standards of Healthcare Cleanliness 2025 and linen standards within your areas of responsibility to agreed national guidelines, Trust requirements and take corrective action where required.

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities

Safe use of chemicals, machinery and appropriate use of P.P.E. (Personal Protective Equipment) by staff under your control.

Control the issue of appropriate cleaning items for use at departmental level.

Maintain staffing rotas / schedules as specified and ensure any remedial tasks are carried out in a timely fashion.

Ensure departmental resources are correctly managed and maintained throughout the work area e.g., stock and equipment.

Report any structural or fabric repairs to be made good via appropriate systems.

Monitor staff for adherence to all relevant policies and procedures that are relevant to the area and that they are working in a safe manner.

Identify staff training / development needs using the Trusts appraisal system.

Organise appropriate training for the various staff groups under your control including new employees.

Present accurately collected and analysed information to the Head of Operational Services to facilitate the effective use of departmental budgetary resources.

Assist in the development of departmental policies and procedures and oversee their implementation.

Organise and control the staff rotas to ensure adequate staffing levels are maintained at all times.

Maintain appropriate records to ensure compliance with all current Trust policies and procedures.

Monitor staff time sheets / attendance and sickness records in accordance with the relevant Trust policies and procedures.

Help carry out Facilities Services orientated duties as required.

Specialist Cleaning Activities:

To undertake any specialised cleaning (HPV cleaning) as and when instructed by a supervisor or manager following appropriate protocols and completion of associated documentation

Person Specification

Qualifications

Essential

• CMI Level 3 Diploma Team Leader/Supervisor / NVQ Level 3 Supervisory Qualification OR Equivalent Level Experience
• Customer Service Level 2 or Equivalent Qualification/ Experience
• Basic Numneracy
• Basic Literacy

Desirable

• CMI Level 5 / NVQ level 5 Management Qualification OR Equivalent Experience

Special Skills and Knowledge

Essential

• Ability to supervise and motivate a multi-skilled team.
• Excellent written / verbal communication skills, flexible, motivated, keen, able to work as part of a team & individually, be able to train different staff groups and must have good levels of
• personal hygiene.
• Natural & enthusiastic leader
• Ability to follow clear instructions and feedback to senior staff
• Committed to quality customer care/delivering excellent customer service.
• Effective interpersonal skills
• Able to work with minimal supervision following set procedures.
• Experience of working to National Standards relevant ro Facilities Services

Desirable

• Understanding of the National Standards of Cleanliness

Experience

Desirable

• Previous experience of working as a team lead or supervsor in a healthcare environment. Experience of working in a multi professional team.
• DSE Assessors
• Managing Absence Grievance & Capability
• Right People Right Job Great Expectations

Special Requirments

Essential

• Must be caring, flexible and reliable and have good levels of personal hygiene.

Desirable

• The ability to work unsupervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

DURHAM

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications & Training

Essential

• Full and specialist registration with the General Medical Council (GMC) or Eligible for specialist registration within six months of interview

Desirable

• Higher academic qualification e.g. MD, PhD or equivalent

Experience

Essential

• Evidence of thorough and broad training and experience in Gynaecology
• Able to take responsibility for delivering service without direct supervision

Desirable

• Evidence of a special interest and expertise that complements those of other consultants in the department and is consistent with the Trust's service strategy

Clinical Knowledge and Skills

Essential

• Up to date knowledge and experience of relevant specialty
• Knowledge of NHS priorities with reference to specialty

Desirable

• Broad range of IT skills
• HIPEC experience desirable

Clinical Governance and Audit

Essential

• Understanding of clinical governance and the individual responsibilities it implies
• Knowledge of the principles of clinical audit and evidence of participation
• Positive approach to evidence-based practice
• Participation in continuing professional development (CPD) scheme and, where relevant, evidence of participation

Research

Essential

• Knowledge of the principles involved in research
• Evidence of active involvement in research
• Evidence of peer review research papers

Desirable

• Ability to increase the academic profile of the department

Teaching and Training

Essential

• Experience of teaching medical students.
• Experience of supervising trainees
• Knowledge of teaching to a multidisciplinary team

Desirable

• Formal teaching qualification

Management & Leadership

Essential

• Evidence of management training and evidence of learning from it
• Ability to organise efficient and smooth running of a specialist service
• Ability to cope with and effectively organise the workload of a consultant
• Ability to practice independently as a consultant
• Ability to take on responsibility and show evidence of leadership
• Ability to work under pressure and cope with setbacks

Desirable

• Demonstration of knowledge of NHS management structures
• Management experience

Interpersonal, communication and team working skills

Essential

• Ability to communicate effectively with patients, relatives, clinical colleagues, support staff and other colleagues.
• Good knowledge of, and ability to use, spoken and written English.
• Ability to present effectively to an audience, using a variety of methods, and to respond to questions and queries
• Ability to develop effective working relationships on an individual and multi professional basis with all levels of staff both within and across divisions
• Ability to be a flexible team member

Any other Personal Abilities and Aptitudes

Essential

• Ability to adapt and respond to changing circumstances
• Awareness of personal limitations

Desirable

• Ability to undertake additional professional responsibilities at local, regional or national levels

Other

Essential

• Meets professional health requirements
• Willingness to travel to and work in other sites necessitated by the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

St Michaels Hospital

Southwell Street

Bristol

BS2 8EG

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To treat colleagues, mothers and families with respect at all times, creating a positive role model and team playerTo act at all times in safeguarding the integrity, confidentiality and

availability of sensitive information relating to mother sand staff

To recognise and promote all aspects of culture diversity, devising baby care plans as guided by registered practitioner, which respond positively to ethnic awareness with sensitivity, where necessaryTo carry out delegated clinical nursing procedures/techniques whenever required in accordance with the policies and procedures of the Trust, within an agreed and monitored supervisory frameworkTo have the ability to provide effective staff support to the mothers and carers.

*applicants who are not a nursery nurse are not eligible to apply*

Person Specification

Qualifications

Essential

• National Nursery Education Board qualification or equivalent to BTEC (National Diploma in Nursery Nursing) or
• equivalent such as NVQ level3 (child care and Education) or Foundation Degree in Early Years with a minimum of 2-years management experience

Experience

Essential

• Understanding of the Statutory Framework for Early Years Foundation Stage and the EYFS to ensure best practice. Up to date awareness of recent research and guidance on child development.
• A comprehensive working knowledge of legislation and national directives/policies relating to children
• Extensive post registration experience working with Mental Health service users

Desirable

• Undertake all required Trust Mandatory training

Knowledge and Skills

Essential

• Good level understanding of Mental Health disorders and treatment models
• Flexible and responsive approach to mother and baby care
• knowledge of the principles or risk assessment and risk management Knowledge and ability to positively manage change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lewisham Perinatal Mental Health Team

First Floor, Old Town Hall

Catford

SE6 4RU

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• GCSE in English and Mathematics or equivalent
• RSA Stage 3 Typing/Word Processing or equivalent
• Secretarial Qualification or equivalent

Experience

Essential

• Previous secretarial experience or equivalent
• Diary Management

Desirable

• Previous experience dealing with the public
• Previous NHS/healthcare experience

Personal Attributes

Essential

• Ability to work on own initiative without close supervision
• Ability to prioritise and organize own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Wye Valley NHS Trust

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education & Qualifications

Desirable

• IT Qualification

Skills, Knowledge & Abilities

Essential

• Time Management
• Problem solving
• Verbal and written communication

Experience

Essential

• Computer literate

Desirable

• Knowledge of hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Frome Ward Hereford County Hospital

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The student health visitor will learn how to lead in the provision of a family centred, evidence based public health service that promotes and improves health and addresses inequalities to a defined caseload, population or community.

This will be achieved through shadowing experienced staff and participating in the delivery of public health nursing model at a community and universal reach, progressing to learning about the targeted response and specialist response level. The student will work in line with the Local Authorities corporate objectives and will be expected to make a positive contribution to the provision of public health services. The student health visitor is expected to work in line with the Southend City Council values and behaviours delivering excellent care with compassion. This is underpinned by policies, guidance and operating procedures developed from evidence-based research as well as opportunities to update knowledge through our education forums and skills & drills sessions.

A full Job description and Person Specification is attached.

The student health visitor will learn about becoming the key health professional for a specific caseload, ensuring the delivery of safe, effective and high quality services to families, using research based evidence to inform practice within agreed professional standards.

The student health visitor will have opportunities to work in partnership with Social Care and other statutory agencies in assessing and providing quality care to children within a selective caseload whilst supported by experienced colleagues within the health visiting team.

Key responsibilities will include workingto build effective relationships that support all team members to ensure optimum service delivery

Establish and maintain partnerships with families and other agencies in a multi-agency and integrated working environment

Assess, plan, implement and evaluate individual/family focused/group programs of care, under the direction of the Health Visitor / School Nurse and work in partnership with other agencies, including early years provision/schools

To adhere to the Southend City Council Healthy Child frameworks and pathways in relation to our client group

To be aware of and demonstrate increasing skills and knowledge in assessment and decision making in relation to local safeguarding, looked after children, domestic abuse and vulnerable children policies and procedures.

Assist in planning, delivery and evaluation public health initiatives through community-based health promotion activities which reflect need and meet the key performance targets of the organisation

To develop into an autonomous practitioner and take responsibility for the care given to patients clients/ families within own limits of competency and confidence

For further information please see attached job description.

Person Specification

Additional

Essential

• Current driving license with access to a car for duration of training period
• An understanding of the demands of academic work
• Flexibility in combining theoretical and practical demands of course
• Demonstrates a non-judgmental approach
• Adaptable and flexible approach to the delivery of the service
• Ability to travel across a defined location independently as required by the organisation
• Ability to cope with physical demands of role
• Awareness and acceptance of the rights and needs of the service users and staff

Experience

Essential

• Proactive vision of service delivery
• Able to communicate with a high level of interpersonal and organisational skills Ability to demonstrate responsibility and accountability
• Demonstrate an understanding of multidisciplinary /skill mix workforce management
• Evidence of current knowledge of National and Local policies and ability to relate it to practice
• Application of evidence-based practice
• Demonstrates negotiation skills
• Motivates and inspires confidence in self and others
• Reflective practitioner
• Experience of facilitating learning and development
• Demonstrates IT knowledge and skills Demonstrates presentation skills in line

Desirable

• Experience of inter-agency working
• Experience of Clinical Supervision

Qualifications

Essential

• Registered Nurse - relevant
• pathways - Adult / Paediatric/ Learning
• Disability/ Mental health/ Midwife
• First level degree or equivalent.
• To demonstrate the ability to study at level 7.
• Evidence of academic study at Level 6 in the last 5 years.
• If English is not your first language you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.0 (Academic level) or equivalent English Language qualification, as recognised by Anglia Ruskin University.

Desirable

• Evidence of graduate or post-graduate qualifications
• Evidence of post registration learning
• Currently be working in a nursing role or one relevant to public health nursing.

Personal Qualities

Essential

• Can demonstrate advanced decision making / problem solving skills
• Can demonstrate an enthusiastic, innovative approach to delivery of care
• Approachable, compassionate, empathetic and non-judgmental attitude
• Flexible approach with ability to accept and lead on change
• Can demonstrate accountability
• Ability to work well in a skill mix team
• Awareness and acceptance of the rights and needs of service users and staff
• Sensitive to cultural differences and the impacts these have on family life

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Southend On Sea City Council

Address

Southend On Sea City Council

Victoria Avenue

Southend-on-sea

SS2 6ER

United Kingdom

Employer's website

https://www.southend.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role and responsibilities.

Person Specification

Education and Qualifications

Essential

• Educated to degree level or equivalent or relevant experience
• 5x GCSEs C grade or equivalent to include English and Mathematics

Skills, Knowledge and Abilities

Essential

• Experience of managing administration staff
• Proven ability to work under pressure and deal with difficult / stressful situations
• Knowledge of booking processes for both inpatient and outpatient episodes

Experience

Essential

• Previous experience of office management
• Experience of dealing with confidential or sensitive issues
• Experience of working in a NHS Trust environment and interaction with consultants, clinicians and senior managers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Union Walk

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)