Job description

Job responsibilities

POST TITLE: Phlebotomist

BASE: Abbeywell Surgery Nightingale & Abbey Mead sites

WORKING HOURS: Part time

SALARY: Depending on experience

REPORTING TO: Practice Nurse Co-ordinator

ROLE OVERVIEW

Abbeywell Surgery is looking for an experienced Phlebotomist to join our friendly and supportive clinical team. You will assist the team in the provision of prescribed patient care, ensuring that samples are carefully and accurately labelled and prepared for collection.

You will need to be IT proficient as you must be able to manage your own clinic and record information in the patients notes after every sample taken.

This is a permanent position, part-time hours. You will work across our two sites and, if needed, will need to take domiciliary samples.

ABOUT ABBEYWELL SURGERY

Abbeywell Surgery is a friendly and forward-thinking GP Practice located in the heart of Romsey, a beautiful market town in Hampshire. We serve a registered patient population of approximately 17,000 over two practice sites Nightingale and Abbey Mead.

We are committed to investing in the GPs of the future and are a training and research practice. We have 6 GP Partners and an experienced and supportive nursing team who aim to deliver high quality care to patients with support from a strong non-clinical team. We work closely with our neighbouring GP Practices as part of the Romsey, North Baddesley & Eastleigh Primary Care Network (PCN).

We offer:

• Competitive salary
• 5 weeks annual leave plus bank holidays (pro rata)
• Additional 1 day birthday annual leave
• NHS Pension Scheme
• Staff thank you scheme and wellbeing events

MAIN DUTIES

Venepuncture

Processing and management of laboratory samples requested by GPs/nurses

Requesting pathology tests

Ability to record accurate clinical notes

Ability to work within own scope of practice and understand when to refer to nurses or GP

Excellent communication skills

INR* if trained

Chaperoning duties

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

DATA PROTECTION ACT

We are all expected to be aware of the Data Protection Act 2018 and to follow the local Codes of Practice to ensure appropriate action is taken to safeguard confidential information.

HEALTH & SAFETY

We all have a responsibility for health and safety, risk assessment and workplace inspections, and you will be expected to take reasonable care for your own health and safety and that of others.

You will also be expected to co-operate with your colleagues to ensure that statutory regulations, policies, codes of practice and departmental safety procedures are adhered to, and to attend any training programmes that we consider to be relevant.

INFECTION CONTROL

We all have a responsibility to make sure that Infection Control remains a priority in terms of attention and resources. If you work in a role that provides direct patient care, then youll be expected to follow our policies and procedures which are designed to reduce the risk of passing on the organisms that can cause infections.

We all, collectively and individually, have a duty of care to follow best practice and adhere to any guidelines which underpin the management of Infection Control.

CONFIDENTIALITY

We all have a responsibility to make sure that we dont disclose any information of a confidential nature relating to the services we provide or in respect of any service user, client or third party. This applies both during and after your employment.

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

DATA QUALITY

We are all responsible for making sure that our data and electronic records are updated, accurate, relevant, reliable, and completed in line with our record keeping standards and policies.

TRAINING & DEVELOPMENT

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, annual Appraisal including taking responsibility for maintaining a record of own personal and/or professional development;

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

DISCLOSURE AND BARRING SERVICE CHECK

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience working as part of a team supporting others

Desirable

• Previous experience of work in general practice

Knowledge

Essential

• Knowledge of Microsoft Office software eg: Outlook, Word, Excel
• Understand policies and legislation with regards to equality & diversity, Information Governance & data protection, and confidentiality
• Basic understanding of medical terminology and patient pathways

Desirable

• Clinical system EMIS

Skills

Essential

• Basic skills operating IT systems and computers
• Able to communicate effectively in a sensitive manner
• Personal initiative and ability to prioritise own workload

Qualifications

Essential

• Educated to GCSE level (or equivalent)
• Qualified in phlebotomy
• Full UK driving licence and access to own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbeywell Surgery

Address

Abbeywell Surgery

The Abbey

Romsey

Hampshire

SO51 8EN

United Kingdom

Employer's website

https://www.abbeywellsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.

Assist with the coordination of contractual activities and requirements.

Support appointment system planning and development in collaboration with the management team and wider team.

Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.

Support the practice in responding to patient feedback and identifying opportunities for improvement.

Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.

Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.

Provide general operational support to the management team as required.

Person Specification

Experience

Essential

• Strong organisational skills and the ability to manage and prioritise a varied workload.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively as part of a wider team.
• Good IT skills, including Microsoft Office applications.
• A willingness to learn and develop within a busy primary care environment.
• Ability to work independently when required and use initiative to support the smooth running of the practice.

Desirable

• Experience of working in a GP practice, NHS or other healthcare setting.
• Experience in an administrative, coordination or operational support role.
• Knowledge or understanding of NHS contractual requirements.
• Experience of using EMIS or other clinical systems.
• An understanding of governance, compliance or quality processes within a healthcare or regulated environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Hill Practice

Address

Colne Health Centre

Craddock Road

COLNE

Lancashire

BB8 0JZ

United Kingdom

Employer's website

https://www.therichmondhillpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GP 4 to 6 sessions per week

Pay: depending on experience

REPORTS TO: The Board

RESPONSIBLE TO: Partners

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

In accordance with the Organisations timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

Awareness of and compliance with all relevant Organisation policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the Organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• Experience of working in general practice

Essential Criteria

Essential

• GMC Registered
• Experience in Primary Care
• Ability to provide quality care
• Good interpersonal and communicational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Highlands Practice

Address

102 Highlands Road

Fareham

Hampshire

PO15 6JF

United Kingdom

Employer's website

https://www.highlandspractice.com/ (Opens in a new tab)

Job description

Job responsibilities

Senior MRI Radiographer Newcastle Hospital | Radiology | Permanent | Part time Competitive Salary dependent on experience 34.5 hours per week We're Nuffield Health and we're offering you the chance to work with state-of-the-art equipment and the highest standards of care. Delivering a high-quality diagnostic imaging service, through undertaking a range of radiographic examinations. What's vital is your caring nature. Seeing patients as people, you offer understanding and empathy. In return, we'll offer you an exciting future in the UK's largest Healthcare Charity. At Nuffield Health, the UK's largest healthcare charity, we're committed to building a healthier nation. We're looking for a passionate and experienced MRI Radiographer to join our expert imaging team and help deliver world-class diagnostic services in a patient-focused, private healthcare setting. As a Senior MRI Radiographer, you will:

Person Specification

Qualifications

Essential

• BSc (Hons) degree in Diagnostic Radiography or DCR(R) qualification with HCPC registration
• MRSO qualification - desirable
• Post Graduate Qualification in MRI - desirable

Experience

Essential

• Proven experience in MRI scanning (1+ years preferred)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

Clayton Road

Newcastle upon Tyne

NE2 1JP

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

Lead Radiographer - CT Woking Hospital | Radiology | Permanent | Full Time | Competitive Salary, depending on experience 37.5 hours per week As Britain's largest Healthcare Charity, we've invested in state-of-the-art equipment and we're committed to giving you more time to focus on what matters. Bring your caring nature and an eye for detail to work at Nuffield Health. With the emphasis on high quality care, here's where you'll shine. Clinical Excellence & Patient Experience

Person Specification

Qualifications

Essential

• BSc (Hons) Diagnostic Radiography or equivalent.
• HCPC registered Radiographer.
• Postgraduate CT qualification (desirable).
• Radiation Protection Supervisor (RPS) certificate (desirable).
• Leadership/management certification (desirable).

Experience

Essential

• Experience
• Extensive experience in CT imaging in a busy hospital or diagnostic centre.
• Experience in private healthcare desirable but not essential.
• Ability to lead teams and supervise radiographers.
• Experience in developing protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

Shores Road

Woking

GU21 4BY

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Experience

Essential

• Computer literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 1 year)

Desirable

• Good knowledge of a wide range of office procedures
• Clerical, administrative or reception experience (minimum 2 years)
• Experience within a customer care, healthcare, education or social care setting

Qualifications

Essential

• Good general education e.g. GCSEs or equivalent

Desirable

• NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Children & Family Health Devon

Unit 1

Capital Court, Bittern Road, Sowton Industrial Estate

EXETER

EX2 7FW

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description and Personal Specification

Call Handler / Telephonist

Line Manager: Hayley Morgan

Accountable to Assistant Practice Manager

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way

Person Specification

Additional Criteria

Essential

• Working has part of a Team

Desirable

• n/a

Experience

Essential

• Customer Service experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Call Handling

Desirable

• GCSE Grade 1 to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Morlais Medical Practice

Berry Square

Dowlais

MERTHYR TYDFIL

Mid Glamorgan

CF48 3AL

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Primary Responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
• Functional management of all clinical and administrative staff
• Managing the recruitment and retention of staff; including succession planning
• Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.
• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN.
• Establishing, reviewing, and regularly updating job descriptions and person specifications.
• implementing and embedding an effective staff appraisal process
• Implementing effective systems for the resolution of disciplinary and grievance issues
• Maintaining an effective overview of and ensuring compliance with HR legislation
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Managing the financial elements of the organisation, including budgets, claims, invoicing and petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.
• Maintaining an effective liaison with the accountant and providing finance information as required. Maintain invoice payment records are up to date in SAGE.
• Processing staff wages using IRIS including PAYE and pensions for practice staff
• Support the partners in ensuring the organisation has appropriate insurance cover
• Support the partners in developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.
• Managing the procurement of organisation equipment, supplies and services
• Coordinating the reviewing and updating of all organisation policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the organisation.
• Ensuring the team reaches QOF targets (supported by the Partners, Practice Nurse and admin staff
• Ensuring the organisation maintains compliance with its NHS contractual obligations.
• Actively encouraging and promoting the use of patient online services
• Publishing communications for internal and external use such as an organisation website
• Maintaining the organisation and NHS choices websites
• Liaising at external meetings as required
• Marketing the practice appropriately
• Supporting the management of the Patient Participation Group
• Effectively managing/supporting the management of all complaints in line with current legislation and guidance
• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

• Managing the organisation IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and IG
• Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

All staff at this organisation have a duty to conform to the following:

Equality, Diversity and Inclusion (ED&I)

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness; it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

At this organisation, we continually strive to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure. The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Security

The security of the organisation is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Leave

All personnel are entitled to take leave. The Practice Manager ensures all staff are afforded the opportunity to take a minimum of 5.6 weeks leave (Pro-rata and inclusive of bank holidays) each year and should be encouraged to take all of their leave entitlement.

Ensure any data submissions are completed appropriately, in line with the requirements of NHS England and the ICB

Person Specification

Experience

Essential

• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning, forecasting and development

Desirable

• Experience of managing multidisciplinary teams
• Relevant health and safety experience
• NHS/primary care general practice experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy
• skills
• Leadership and/or management qualification

Desirable

• Educated to degree level in healthcare or business
• AMSPAR qualification

Knowledge and Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure

Desirable

• Strategic thinker and negotiator
• Clinical system user skills
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenhead Family Doctors

Address

15 Wentworth Street

Huddersfield

HD1 5PX

United Kingdom

Employer's website

https://greenheadfamilydoctors.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

The post holder will provide high-quality health care for patients referred for diagnosis and treatment, including outpatients and inpatients. The post has a focus on delivering diabetes services and covering acute intake medical work, and providing ongoing care to patients admitted on the take.

1. To provide high-quality health care for patients referred for diagnosis and treatment, including outpatients and inpatients

2. To respond to inpatient and outpatient referrals from other specialties

3. To provide prompt, effective advice for General Practitioners

4. To participate in educational and audit meetings

5. To meet CPD and revalidation requirements

6. To provide cover for consultant colleagues during periods of leave

7. To support the Hospital's Clinical Governance Strategy

8. To contribute to all other aspects of the Directorate and Hospital's affairs, including relevant consultant and directorate meetings

9. To provide a consultant-led service in the specialty

10. To support and assist in the development of diabetes services, both in the hospital and in the community

11. To contribute to research in diabetes and endocrinology in an area of special interest

12. To contribute to meeting the NICE standards for diabetes and endocrinology services

13. To contribute to meeting the 4-hour waiting time target in the Emergency Department

14. To contribute to other targets, e.g. RTT in diabetes and endocrinology outpatients

Person Specification

Qualifications

Essential

• MB BS or equivalent
• MRCP or equivalent
• Broad based general training
• CCT in Diabetes and Endocrinology

Desirable

• Distinctions, scholarships, prizes Other higher degrees, e.g. BSc, PhD, MD.

Clinical Experience

Essential

• Broad based training and wide experience of acute and general medicine

Desirable

• Subspecialty training and interest to compliment service and development

Clinical Audit

Essential

• Understanding of the principles of clinical governance and clinical risk
• Understanding and experience of audit
• Evidence of participation in clinical audit.

Desirable

• Previous broader experience of clinical governance, clinical risk management and associated areas

Teaching Experience

Essential

• Wide experience of, and strong commitment to, undergraduate and postgraduate teaching

Desirable

• Evidence of ability to organise training/ teaching events

Managementand Administrative Experience

Essential

• Understanding of the implications of the NHS Plan and other national guidance and policy relevant to the provision of geriatric medicine and acute medical services
• Understanding of NHS organisation and management

Desirable

• Formal management course with previous management experience especially of change management

Research Experience

Essential

• Knowledge of research methodology and clinical trials

Desirable

• Evidence of personal research projects and their presentation.
• Publications in peer reviewed journals.

Other Attributes

Essential

• IT skills
• Evidence of leadership.
• Organisational ability.
• Ability to communicate effectively with colleagues, patients, relatives, GPs, nurses and other agencies
• Experience of, and ability to, work within a multi-disciplinary team
• Flexibility to respond to the varying needs of a busy department
• Commitment to Appraisal and Revalidation

Desirable

• Experience in service business case
• Service development or improvement projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham Hospital

Lewisham High Street

London

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assist general bed making, cleaning beds and lockers, trolleys and preparing for new admissions including the making up of theatre beds and associated paperwork.
• To undertake and be responsible for routine tasks under the supervision of the qualified nurse / midwife e.g. preparation of notes and equipment on the ward / clinic
• Ensure security of patient valuables are locked away in accordance with hospital procedures.
• Support and provide day to day care in assisting patients with concerns and escorting to various Trust departments when required
• Assisting in the movement of patients as and when required using appropriate equipment when and where necessary.
• Accurately perform and record generic patient records e.g. baseline observations including blood pressure temperature, respirations, weight, height, urinalysis, pregnancy testing
• Maintain fluid intake and output charts where required
• Obtaining specimens as requested including phlebotomy for patients/partners
• Maintain daily ward statistics including admissions and discharges as required and entering on appropriate systems.
• Assess, prioritise and organise patient needs and attend to accordingly, and to keep patients informed and reassured at all times under supervision.
• Proactively respond to the needs of the patient / partner.
• Provide and receive information in relation to patients / partner and escalate as appropriate to qualified nurse or consultant
• Able to demonstrate tact, diplomacy, empathy, calm and professionalism all times to patients, visitors and colleagues.
• Ensure patient confidentiality at all times.
• Able to build rapport with patients / partner / carers / colleagues.
• Order and manage general ward stock levels.
• Answer the telephone and convey messages when required using effective communication skills
• Assist with ward inductions and development of others as instructed.
• Decontamination of equipment as required and ensuring infection control measures are adhered to and appropriate associated paperwork is completed.
• To act as chaperone in accordance with Trust policies
• Reporting any repairs promptly to relevant department.
• Any other reasonable duties required by management.

Person Specification

Education and Qualifications

Essential

• NVQ Level 3 or Care Certificate or working towards this
• Evidence of professional/vocational development

Desirable

• Maths and English pass at GCSE or Functional Skills

Previous Experience

Essential

• Demonstrative experience of working in a similar role in a caring profession

Desirable

• Clerical experience

Skills

Essential

• Venepuncture
• Ability to record and act on NEWS scores
• Height/weight/BMI measurement
• Assisting with procedures undertaken by registered staff
• Clear concise documentation and record keeping
• Safe moving and handling
• Maintaining dignity and respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Hewitt Fertility Centre Knutsford

Mobberley Road

Knutsford

WA16 8ZR

United Kingdom

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities of the post

a.Clinical Responsibilities

1.To provide high quality health care for patients referred for diagnosis and treatment, including outpatients, inpatients.

2.To contribute to the general radiology work of the Trust and assist in achieving all waiting time targets including 2 and 18 week waits

3.To complement the existing expertise within the department

4.To contribute actively to all aspects of the hospital affairs, as deemed appropriate by the Department/Division.

5.To be actively involved in MDT meetings providing cover for colleagues as required

6.To provide prompt effective advice for General Practitioners and Hospital Doctors.

7.To provide cover for Consultant colleagues during periods of annual leave.

8.To contribute to all other aspects of the Division and Hospitals affairs, including relevant Consultant and Directorate meetings.

b.Medical Education & Teaching

1. To contribute to regular training and teaching sessions.

1. To provide teaching to undergraduates, postgraduates and trainees in radiology, and radiographers in co-operation with other members of the Consultant staff.

1. Participate in medical student, FY1 and FY2 teaching

1. Teaching and mentoring Specialist Registrars (Radiology

c.Clinical Audit and Clinical Governance

1. Active participation in audit and research projects; implementing findings as appropriate in clinical practice

1. To lead and / or participate in the Errors and Discrepancy meetings in Radiology

1. To support the Hospitals Clinical Governance Strategy and to participate in clinical audit.

1. To participate in educational and audit meetings and meet CPD requirements.

1. Continuing Professional Development

1. Participate in continuing professional development at local and national level

1. Implement audit and research findings as appropriate in clinical practice

1. Prepare and participate in an annual appraisal in accordance with Trust policy

1. A willingness to undertake additional professional responsibilities at local, regional or national levels

1. Policy, Planning and Management

1. Support the Trust to deliver quality patient care

1. Contribute to the development of clinical and organisational protocols and guidelines

1. Assist in the development of the Annual Service Plan for the Directorate and Division and participate in the strategic planning of the service

1. Comply with all Trust policies

1. To lead or participate in the development of improved workflow through the Radiology Department, ensuring better patient experience and increased efficiency. This is a specimen plan reflecting proposed activities. Flexibility in these sessions is necessary depending on the changing demands on the service.

Person Specification

Qualifications

Essential

• MBBS of equivalent
• FRCR or equivalent

cliniacl experience

Essential

• Musculoskeletal with ultrasound/Interventional skills
• Breast radiology experience
• Head and neck with Ultrasound/Interventional skills
• Paediatric with ultrasound/Interventional skills
• GI GU with fluoroscopy, ultrasound interventional skills
• PF, CT, MRI, USS and Fluoroscopy.

Desirable

• Working experience in the UK and either /or
• Nuclear Medicine skills
• Musculoskeletal imaging skills
• General non vascular intervention

Registration

Essential

• Full Registration with the GMC
• NHS experience
• Preparing towards CESR
• CESR/on Specialist Register

Clinical Audit

Essential

• Understand the principles of audit
• Experience required

Desirable

• Evidence of participation in audit projects
• Support departmental audit

Teaching Experience

Essential

• Teaching ability and experience to all staff groups

Desirable

• Evidence of participation in audit projects
• Support departmental audit

Management and Administrative Experience

Essential

• General IT skills and managerial skills to support Radiological work
• Ability to work in and build teams for effective clinical management
• Awareness of importance of participation in all aspects of clinical governance

Other Attributes

Essential

• Patient focused
• Team player
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Sidcup

Lewisham High Street

Sidcup

SE18 4QH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

The support and further development of the initiatives within the Department of Geriatric Medicine (as described above), and the consolidation of current inpatient clinical services for older people.

General Responsibilities

To provide high quality health care for older patients referred for diagnosis and treatment,

To respond to inpatient and outpatient referrals from other specialties

To provide prompt advice for General Practitioners

To participate in educational and audit meetings

To meet CPD and revalidation requirements

To provide cover for Consultant colleagues during periods of leave

To support the Hospitals Clinical Governance Strategy

To contribute to all other aspects of the Directorate and trust affairs

Medicine for the Elderly

To provide a consultant-led service in the specialty

To lead daily board rounds and ward rounds on relevant wards

To lead on the new initiatives for the care of older people

To contribute to research in Medicine for the Elderly in an area of special interest

To contribute to meeting the 18 week outpatient target

To contribute to meeting the 4 hour waiting time target in the Emergency Department

To contribute to otherquality indicators where relevant

To contribute to community services (Bat phone and Frailty Clinic)

Medical Education & Teaching

To supervise and teach Medical Students.

To participate in formal teaching of the Medicine in Old Age Syllabus to Year 4 medical students, and acute medicine to Year 3 students.

To supervise and manage trainee medical staff (in conjunction with other Consultants on the firm and in the Department) and ensure training requirements are met

To provide post-graduate training in Medicine for the Elderly for all grades of Medical Staff and for non-medical clinical staff.

To contribute to regular training and teaching sessions for General Practitioners and to foster increased knowledge and skills within the local Medical Community

To be a Clinical supervisor and Education supervisor to a number of trainees.

Clinical Audit/ Clinical Governance/ Research

To participate in clinical audit and implement audit findings as appropriate.

To support NIHR funded research.

Continuing Professional Development

1. Participate in continuing professional development at local and national level

2. Implement audit and research findings as appropriate in clinical practice

3. Prepare and participate in an annual appraisal in accordance with Trust policy

4. A willingness to undertake additional professional responsibilities at local, regional or national levels

Policy, Planning and Management

1. Support the Trust to deliver quality patient care

2. Contribute to the development of clinical and organisational protocols and guidelines

3. Assist in the development of the Annual Service Plan for the Directorate and Division and participate in the strategic planning of the service

4. Comply with all Trust policies.To lead or participate in the development of improved workflow through the Radiology Department, ensuring better patient experience and increased efficiency. This is a specimen plan reflecting proposed activities. Flexibility in these sessions is necessary depending on the changing demands on the service.

Person Specification

Qualifications

Essential

• MBBS or equivalent MRCP or equivalent
• Full registration with the GMC and hold a licence to practise and be on the GMC Specialist
• Register for Geriatric Medicine or within six months of obtaining CCT at the time of interview
• Broad based general training

Desirable

• MD/PhD or other higher degree

Training

Essential

• Broad based training and wide experience of acute & general medicine
• Broad-based training in Geriatric Medicine

Desirable

• A special interest within Geriatric Medicine complementing those currently in the directorate.
• An interest in managing frailty in acute care and the community would be particularly welcome

Clinical Experience

Essential

• Understanding of the principles of clinical governance and clinical risk.
• Understanding and experience of audit.

Desirable

• Previous broader experience of clinical governance, clinical risk management and associated areas

Clinical Audit

Essential

• Wide experience of, and strong commitment to, undergraduate and postgraduate teaching (UHL is a main campus site of the Kings College London School of Medicine).

Desirable

• Evidence of ability to organise training / teaching events
• Interest in, or previous experience of, clinical or service development research including successful delivery of research objectives

Teaching Experience

Essential

• Understanding of the implications of the NHS Plan and other national guidance and policy relevant to the provision of geriatric medicine.
• Understanding of NHS organisation and management
• A commitment to participate in the management of the Directorate of Medicine.

Desirable

• Formal management course with previous management experience especially of change management.
• Understanding of, or previous experience of, working closely with older people's services

Management and Administrative Experience

Essential

• Knowledge of research methodology & Clinical trials

Other Attributes

Essential

• Good communication and interpersonal skills
• Ability to lead a multidisciplinary team
• Flexibility to respond to the varying needs of a busy department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Process appointment requests and admin queries via the eConsult system, or care navigating patients to the most appropriate health care professional.
• Dealing with patients by telephone and in person using the EMIS Web clinical system.
• Work in accordance with practice protocols, policies and procedures.
• Deal with general enquiries and make follow-up appointments.
• Handling and processing prescriptions.
• Deal with requests for home visits.
• Process e-mails received into the Practice.
• Register new patients on to the clinical system.
• Process patients change of address on the clinical system.
• Respond to tasks and queries from the practice team.
• Input patient data into the clinical system.
• Scanning of patient information and documentation.
• Advise patients of relevant charges for private services and accept and process electronic payments.
• Deal with conflict and work with patients to ensure their needs are met in line with practice protocol.
• Ensure that the reception and waiting area is kept clean and tidy.
• Provide additional cover for annual leave and sickness absence.
• Any other tasks allocated by Managers or clinical staff.
• Open or lock up the building when required.
• Work occasional Saturday mornings.

Person Specification

Experience

Essential

• Experience of working in a busy office environment.
• Experience of dealing with confidential information.
• Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact.

Desirable

• Knowledge of the EMIS system.
• Experience of dealing with vulnerable people.
• Experience of working in a team setting.

Qualifications

Essential

• Good standard of general education.

Attributes

Essential

• Able to multi-task
• Remains calm under pressure
• Adaptable and Flexible
• Ability to work as part of a Team
• Hard working and reliable
• Can work without direct supervision.
• Good attention to detail.

Skills

Essential

• Good keyboard skills,
• Computer literate, including the use of Office 365 packages, email and the internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Pendle Medical Partnership

Address

Edward Street

Earby

BB18 6QT

United Kingdom

Employer's website

https://pendlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Springfield Medical Centre

Bennetts Road South

COVENTRY

CV6 2FL

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Administrative support

The post-holder will:

Provide full administrative support to patients requesting medical reports etc.

Work with the PM to update practice policies and procedures.

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Routine Administrative Support as Required & Competence with Practice Equipment

Provide administrative support to members of the primary health care team.

Photocopying

Scanning

Franking Mail

Filing

Cover for Reception as required

Maintaining the computerised appointment system and helping patients with any queries.

Maintain front of house protocols.

Answer the telephone in a polite and professional manner, taking and passing messages accurately and appropriately.

Administer repeat prescription protocol.

Ensure pathology samples are available for collection

Obtain telephone contacts for doctors and practice nurses on request.

Make routine telephone calls and enquires as required

Process registration applications and deduction of patients, ensuring adherence to the practice patient registration and deduction protocols.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Ensure by regular enquiry, the patient computer records display the current address of patient, the current phone number and that changes of name or address are recorded with regard to Links and according to practice protocols.

Administration of Baby and other Clinics as and when necessary.

Attend and contribute to Practice Meetings

Management of medical records:

Ensure that records are available in the instances of urgent consultation

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to. Support the summariser/coder as required.

Ensure correspondence, reports, results etc. are filed in correct records

Ensure records are kept neat and tidy, secure and in good repair with all necessary information recorded correctly on the outer cover

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics
• Relevant professional or vocational qualification appropriate to the role (e.g., NVQ Level 2/3 in Business Administration, Health & Social Care, or equivalent experience)
• Evidence of continuous professional development

Experience

Essential

• Minimum of one years experience working in a GP surgery or primary care setting
• Experience providing excellent customer or patient service in a fast-paced environment
• Experience using IT systems confidently, including clinical systems such as EMIS or SystmOne
• Experience working effectively as part of a multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Wand Medical Centre

Address

15 Frank Street

Birmingham

B12 0UF

United Kingdom

Employer's website

https://www.thewandmedicalcentre.nhs.uk/ (Opens in a new tab)