Job summary

**Previous applicants need not apply.**

This busy, friendly, Radiology Department has a vacancy for a Senior Radiology Assistant. The post is a rotational role through all LUHFT sites including Aintree University Hospital, Royal Liverpool Hospital and Broadgreen Hospital.

This is an exciting post, requiring multi-disciplinary team working with Radiographers, Sonographers, Radiologists and our clerical teams. It will involve caring for a wide range of patients and providing assistance with radiology-based procedures and examinations.

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

The main working hours for this job are:

Monday - Friday 0830 - 1700.

Scope for further weekend, evening and bank holiday working is also expected.

Previous NHS health care experience is an advantage, together with NVQ Level 2 or equivalent in a health care based area is required.

Main duties of the job

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

Please refer to the attached job description for full job role details.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-DTC-133-26-B

Job locations

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Job description

Job responsibilities

• To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being.
• To assist in undressing and redressing of patients.
• To assist patients to use toilet facilities as appropriate.
• To assist patients on and off ultrasound table before and after procedures.
• To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate.
• To collect, collate and file patient documentations as required.
• To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system.
• Setting up and assisting with Interventional procedures as required.

Job description Job responsibilities To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being. To assist in undressing and redressing of patients. To assist patients to use toilet facilities as appropriate. To assist patients on and off ultrasound table before and after procedures. To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate. To collect, collate and file patient documentations as required. To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system. Setting up and assisting with Interventional procedures as required.

Person Specification

Qualifications

Essential

• NVQ level 3 (or equivalent) in Healthcare

Knowledge

Essential

• An understanding of direct patient care
• An understanding of patient confidentiality

Skills

Essential

• Ability to communicate in a variety of settings with patients and staff of varying levels of understanding
• Basic computer skills
• Ability to undertake training to meet the competencies required for this role

Person Specification Qualifications Essential NVQ level 3 (or equivalent) in Healthcare Knowledge Essential An understanding of direct patient care An understanding of patient confidentiality Skills Essential Ability to communicate in a variety of settings with patients and staff of varying levels of understanding Basic computer skills Ability to undertake training to meet the competencies required for this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Are you looking for a rewarding career within the NHS? Do you have excellent attention to detail and enjoy working as part of a busy team?

We are seeking motivated and reliable individuals to join our Central Sterile Services Department (CSSD) Decontamination Team at Southmead Hospital.

No previous experience is required, as full training will be provided.

This vital role helps ensure that medical equipment and surgical instruments are cleaned, disinfected and sterilised to the highest standards, supporting safe and effective patient care across the hospital.

About You

You will be:

• Detail-oriented and committed to high standards
• Able to work effectively as part of a team
• Reliable, motivated and eager to learn
• Physically capable of undertaking a demanding role involving standing, bending and lifting
• Flexible and willing to work a variety of shift patterns

What We Offer

• Full training provided (no previous experience necessary)
• Excellent NHS pension and benefits package
• Apprenticeship opportunities
• Career development and progression within Decontamination Services
• A supportive and inclusive team environment
• Opportunities to gain specialist skills and qualifications

This is an excellent opportunity to start a long-term career within the NHS while contributing to an essential service that supports patient safety.

Previous applications, need not apply

Main duties of the job

As a member of the CSSD team, you will be responsible for the cleaning, inspection, packing and sterilisation of medical equipment and surgical instruments.

You will also use a computerised tracking system to record and monitor equipment throughout the decontamination process.

Responsibilities Include:

• Cleaning and decontaminating medical equipment and surgical instruments
• Inspecting instruments with a high level of accuracy and attention to detail
• Packing and preparing instruments for sterilisation
• Using keyboards, touch screens and barcode scanners
• Operating a computerised instrument tracking system
• Working within a fast-paced clinical environment
• Following strict infection prevention, quality and safety procedures
• Standing for extended periods, with regular bending and lifting throughout shiftsWorking flexibly across a range of shift patternsTraining

Successful candidates will complete an initial three-week induction programme on daytime shifts. Further training will then continue on the allocated shift pattern.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-FD8230-RUH

Job locations

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Education/Training/Qualifications

Essential

• Able to read and write & understand written and verbal instructions in English Language
• NVQ2 or equivalent level of knowledge /or GCSE English, Maths and Science at Grade C or above.

Desirable

• Decontamination technical qualification

Knowledge, skills and abilities

Essential

• Ability to work accurately, under pressure, at a fast pace in a physically demanding environment, requiring manual handling
• Ability and willingness to undertake full training for the role of Decontamination Technician
• Ability to work with hazardous substances and follow safety requirements
• Dependable & motivated- able to undertake work methodically with attention to detail and in a timely manner
• Ability to work as part of a team
• Basic IT skills
• Good communication skills, written and spoken

Experience

Essential

• Experience of working in a fast-paced environment as part of a team
• Healthcare or industry experience in health and safety and hygiene

Desirable

• Previous experience as Decontamination Technician
• Working within a Quality system and Standard Operating Procedures

Person Specification Education/Training/Qualifications Essential Able to read and write & understand written and verbal instructions in English Language NVQ2 or equivalent level of knowledge /or GCSE English, Maths and Science at Grade C or above. Desirable Decontamination technical qualification Knowledge, skills and abilities Essential Ability to work accurately, under pressure, at a fast pace in a physically demanding environment, requiring manual handling Ability and willingness to undertake full training for the role of Decontamination Technician Ability to work with hazardous substances and follow safety requirements Dependable & motivated- able to undertake work methodically with attention to detail and in a timely manner Ability to work as part of a team Basic IT skills Good communication skills, written and spoken Experience Essential Experience of working in a fast-paced environment as part of a team Healthcare or industry experience in health and safety and hygiene Desirable Previous experience as Decontamination Technician Working within a Quality system and Standard Operating Procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job summary

Quality Control North West Liverpool is an NHS regional specialist department responsible for providing pharmaceutical testing services to NHS and non-NHS clients. The laboratories are modern and well equipped, and are regulated by the MHRA to Good Manufacturing Practice, and UKAS to ISO17025. We are based in the Pharmacy Practice Unit, close to the Royal Liverpool Hospital.

We are looking to appoint a highly enthusiastic and motivated individual, educated to 'A level' in a science subject, to join our busy Microbiology reception team that receives more than 250,000 samples per year for testing. The successful candidate will be an important member of the hardworking team and will have an interest in microbiological analysis.

Main duties of the job

The main duties include entering sample details onto the laboratory information management system, managing laboratory supplies, performing instrument checks, performing microbiological analysis, managing laboratory waste, and ensuring that the laboratory is maintained in a clean and safe state (complying at all times with Health Safety regulations).

About us

Liverpool University Hospitals NHS Foundation Trust (LUHFT) comprises Aintree University Hospital, Broadgreen Hospital and the Royal Liverpool University Hospital. Together with Liverpool Women's NHS Foundation Trust, LUHFT forms the NHS University Hospitals of Liverpool Group (UHLG), established on 1 November 2024. The Group was created to strengthen collaboration, improve patient outcomes and provide high quality care across Liverpool and beyond.

Job summary

Join Our Team as a Band 3 Healthcare Assistant

Unlock Your Potential and Make a Real Difference in Patient Care

Are you passionate about providing compassionate, high-quality care and making a meaningful impact on patients' lives? We are recruitingBand 3 Healthcare Assistantsto join our dynamic and friendlyTheatres Nursing Teams at Mexborough Montague.

These vacancies are based at the following sites:

Mexborough Montague- Theatres

Hours of work are37.5 hours per week and 27 hours, worked flexibly to meet service needs.

We are seeking motivated and enthusiastic individuals with excellent communication and interpersonal skills to join our well-established teams. You will demonstrate a strong commitment to deliveringhigh-quality, individualised, patient-centred care.

As a Healthcare Assistant, you will be responsible for delivering the highest standard ofholistic patient care, working collaboratively with the multidisciplinary team.

Main duties of the job

What We Are Looking For

• Individuals who can demonstratematurity, reliability, and flexibility, and who are highly motivated, enjoy a challenge, andthrive in a busy team environment
• A strong commitment toco-operative team working at all times
• Level 2 Intermediate Healthcare Support Worker Apprenticeship(or equivalent),ora minimum of12 months' experienceworking as a Healthcare Assistant
• Completion of the Care Certificate, or a willingness to complete this within3 months of commencing employment
• Clinical skills and competencies relevant to the departmen

Applicants who do not yet hold these competencies may be appointed as aBand 2 Trainee Healthcare Assistant, with progression toBand 3 upon successful completion of training)

Main duties of the job

• To provide compassionate patient care while meeting all care needs.
• Carry out delegated clinical and non-clinical duties under the registered practitioner's direction.
• Maintain up-to-date knowledge of relevant policies and procedures.
• Always uphold patient and staff confidentiality.
• Ensure informed consent is obtained before treatment.
• Report all accidents and incidents to the Team Leader.
• Maintain accurate, timely, and confidential records.
• Ensure theatre cleanliness and hygiene in line with infection control, Health and Safety policies.
• Handle equipment correctly, ensuring it is safe and reporting any defect

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

272-8240235

Job locations

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Job description Job responsibilities Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. Certificate of sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Experience of working in a care setting providing personal care.
• Knowledge and understanding of current healthcare issues.
• Basic computer skills.

Desirable

• Experience of working in an acute hospital setting
• Experience of supporting junior staff or trainees.

Qualifications & Training

Essential

• Level 2 intermediate Health Care Support Worker Apprenticeship (or equivalent qualifications). Or minimum of 1 years healthcare experience in a theatre environment
• Care Certificate (or willing to complete within 3 months of starting)

Desirable

• GCSE Maths & English or equivalent.
• Level 3 Advanced Senior Health Care
• Support Worker Apprenticeship or equivalent level of competence which can be demonstrated by knowledge and skills gained from experience and competency-based training.
• Ability to undertake a range of clinical skills as required, including: o Venepuncture o Cannulation o Vital Signs o Blood Glucose Monitoring o ECG o Removal of Catheter o Bladder Scanning

Personal Attributes & Skills

Essential

• Be able to demonstrate good communication skills, work within the multidisciplinary team.
• Well-motivated, genuine desire to care for people and ability to manage self
• Must be able to work within a team. Support and assist in the safe and effective delivery service provision
• Able to manage and prioritise own workload.

Desirable

• Demonstrate enthusiasm, motivation, accept and support changes within the role/service
• Ability to record and report relevant information regarding patient needs and assist in the formulation of their care planning.

Person Specification Knowledge & Experience Essential Experience of working in a care setting providing personal care. Knowledge and understanding of current healthcare issues. Basic computer skills. Desirable Experience of working in an acute hospital setting Experience of supporting junior staff or trainees. Qualifications & Training Essential Level 2 intermediate Health Care Support Worker Apprenticeship (or equivalent qualifications). Or minimum of 1 years healthcare experience in a theatre environment Care Certificate (or willing to complete within 3 months of starting) Desirable GCSE Maths & English or equivalent. Level 3 Advanced Senior Health Care Support Worker Apprenticeship or equivalent level of competence which can be demonstrated by knowledge and skills gained from experience and competency-based training. Ability to undertake a range of clinical skills as required, including: o Venepuncture o Cannulation o Vital Signs o Blood Glucose Monitoring o ECG o Removal of Catheter o Bladder Scanning Personal Attributes & Skills Essential Be able to demonstrate good communication skills, work within the multidisciplinary team. Well-motivated, genuine desire to care for people and ability to manage self Must be able to work within a team. Support and assist in the safe and effective delivery service provision Able to manage and prioritise own workload. Desirable Demonstrate enthusiasm, motivation, accept and support changes within the role/service Ability to record and report relevant information regarding patient needs and assist in the formulation of their care planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job summary

Working within a busy Patient Advice and Liaison Service Team, you will support patients/carers and relatives to raise concerns, complaints and enquiries, ensuring that they are offered a satisfactory resolution as a result of the action taken. You will treat all patients, carers and relatives with empathy, compassion and consideration.

Main duties of the job

• To provide a high-class customer focused service to patients and visitors. The post holder fulfils the role of Patient Advice and Liaison Assistant, sign posting patients and visitors and ensuring that their immediate needs are addressed.
• Deal with complainants who telephone, write or visit the department.
• To assist/support the Patient Advice and Liaison Officer in taking, resolving and closing concerns.
• Implements the Trust's Complaints process.
• To assist/support the Patient Advice and Liaison Officer in providing weekly, monthly and quarterly reports from Datix.
• Work collaboratively and co-operatively with others to develop and facilitate the complaints process provided for complainants and their representatives.

Working as a Patient Advice and Liaison Assistant, you will be expected to uphold the Trust values and behaviours when dealing with patients and their families.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-266-26-A

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Job description

Job responsibilities

• Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry
• Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives.
• Deal with angry and /or abusive complainants on the telephone and face to face.
• Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed.
• Attend meetings when required.
• Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate.
• Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints.
• Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure.
• Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure.
• In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated.
• Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers.
• Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint.
• Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity.
• Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction.
• Participate in development review and maintain a portfolio of learning development.

Job description Job responsibilities Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives. Deal with angry and /or abusive complainants on the telephone and face to face. Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed. Attend meetings when required. Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate. Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints. Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure. Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure. In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated. Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers. Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint. Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity. Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction. Participate in development review and maintain a portfolio of learning development.

Person Specification

Qualifications

Essential

• Educated to NVQ Level 2 Customer Services or equivalent

Experience

Essential

• Demonstrable experience in direct customer service roles

Knowledge

Essential

• Understanding of the importance of confidentiality and data protection

Desirable

• Knowledge of hospital systems - eg DATIX, Microsoft Office

Person Specification Qualifications Essential Educated to NVQ Level 2 Customer Services or equivalent Experience Essential Demonstrable experience in direct customer service roles Knowledge Essential Understanding of the importance of confidentiality and data protection Desirable Knowledge of hospital systems - eg DATIX, Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

The Trust wishes to appoint a full-time Consultant Immunologist within the Clinical Immunology/Allergy Directorates.

The role will be based in Broadgreen Hospital and the successful applicant will work alongside members of the Allergy/Clinical Immunology department which sits under the Broadgreen site management team. Much of the work will involve seeing patients referred to the allergy clinic, primarily in an outpatient setting. Clinics are typically held in a structured outpatient environment, allowing for focused, patient-centred care and multidisciplinary support.

The post-holder will be expected to contribute to MDT and teaching during clinical sessions.

Main duties of the job

CLINICAL DUTIES:

The post holder will:

• participate in, and have a role in maintaining and developing allergy and immunology services, management and triage of the services and participation in the development of the clinical services for accreditation;
• conduct weekly clinics for the investigation and management of immunodeficiency and allergy in adults;
• supervise and manage the long-term treatment of patients with primary immune deficiency and allergy;
• supervise immunoglobulin replacement therapy, allergen immunotherapy, and challenge/provocation testing;
• advise on the care of in-patients, in consultation with colleagues from other specialties;
• contribute to the updating of clinical guidelines and protocols.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job summary

At LUHFT everything we do works towards our mission of supporting our patients, staff and our local communities to lead happier, healthier, fairer lives. Our Domestic Team go the extra mile to make a Safe and clean environment for our patients, visitors. Cleaning at LUFT will include working to the National Standards of Cleaning 2025, which incorporates General Cleaning Duties, Floor Maintenance, Enhanced and Deep cleaning of patient area, clinics and offices. Do you want to be part of a Domestic Team that makes a difference ?

We have exciting vacancies within the Domestic Department at the Aintree Hospital and are currently full time float

Monday to Friday 12 - 8pm

Main duties of the job

• Cleaning wards and clinics and offices to high standards.
• Cleaning wards and clinics to high standards.
• Adhering to infection control policy's and procedures
• Cleaning experience essential for all posts
• Cleaning external areas across the trust
• A good understanding of written and verbal communication, you should be able to follow direction, and be able to work in the wider team and on you own. You will need to be physically fit to carry out duties including mopping, damp dusting, lifting and carrying

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum , pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-CEF-390-26

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Job description

Job responsibilities

• Cleaning wards to high standards within the hospital.
• Adhering to infection control polices and procedures
• Flexibility required
• Cleaning experience essential
• Working within domestic services department at the Royal site.
• Cleaning to high standards
• Adhering to polices and produces
• Overtime is also regularly available

Job description Job responsibilities Cleaning wards to high standards within the hospital. Adhering to infection control polices and procedures Flexibility required Cleaning experience essential Working within domestic services department at the Royal site. Cleaning to high standards Adhering to polices and produces Overtime is also regularly available

Person Specification

Qualifications

Essential

• GCSE/Equivalent

Knowledge

Essential

• A general understanding of why cleanliness in a patient/healthcare environment is important
• Health and safety basic knowledge

Skills

Essential

• Ability to work on own initiative
• Communication skills
• Basic numeracy and literacy skills
• Ability to work as part of a team

Experience

Essential

• Previous Domestic experience

Desirable

• Previous healthcare environment experience
• Previous use of cleaning machinery, floor polishing machinery
• Knowledge of colour coding systems

Other

Essential

• Willingness and ability to undertake further training as necessary

Person Specification Qualifications Essential GCSE/Equivalent Knowledge Essential A general understanding of why cleanliness in a patient/healthcare environment is important Health and safety basic knowledge Skills Essential Ability to work on own initiative Communication skills Basic numeracy and literacy skills Ability to work as part of a team Experience Essential Previous Domestic experience Desirable Previous healthcare environment experience Previous use of cleaning machinery, floor polishing machinery Knowledge of colour coding systems Other Essential Willingness and ability to undertake further training as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity to join the Bacteriology Department at Severn Pathology.

The successful candidate will:

• Hold registration with the HCPC (Health and Care Professions Council) as a Biomedical Scientist
• Have a BSc Honours Degree in Biomedical Sciences or equivalent
• Have a postgraduate level qualification in Biomedical Science equivalent to Fellowship of the Institute of Biomedical Science (FIBMS) or equivalent experience.
• Have experience in a UK Microbiology laboratory

Have responsibility to manage a section/s of the Bacteriology Laboratory, ensuring that all designated tasks are completed. They will use professional judgment to support and advise requesting clinicians upon effective diagnosis and treatment to improve patient management. Ensuring that quality management systems are maintained and implemented to maintain UKAS accreditation.

Participate in provision of the out of hours service (weekends and Bank Holidays) is expected along with participation in the provision of the on-call service (lone working).

Main duties of the job

To manage and be in technical charge of a section of the Bacteriology service. Required to check all aspects of the quality of teamwork, to detect problems and take appropriate remedial action where necessary. Manage daily staff rotas for work allocation and training for medical staff, clinical scientists, other Biomedical Scientists, new staff, students and support staff.

Manage the laboratory information service for own speciality on a daily basis allowing service users/clients access to accurate and updated patient test results.

As a specialised staff member, you will be required to train and demonstrate methodologies on complex analytical equipment to medical staff, clinical scientists, other BMS staff, new starters, students and HSSW's. You will have great communication skills and leadership qualities to empower your team in a complex and busy department.

To ensure technical standards are maintained through internal and external QA schemes in accordance with ISO 15189:2022 standards for accreditation.

To support the delivery of a high quality, safe and compassionate healthcare service. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate BFT CARE values of Caring, Ambitious, Respectful, and supportive and encourage an inclusive culture.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job summary

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service (PCDS).

The Clinic Co-ordinator plays a key role in supporting the effective operation of community dental services, coordinating outpatient and domiciliary clinics, managing appointments and waiting lists, and providing high-quality administrative and reception support. Working closely with clinicians, patients, carers and partner organisations, you will help ensure an excellent patient experience and efficient service delivery across multiple community dental sites.

This is a float role supporting services across Bristol, Bath and Weston. The successful candidate will be required to work flexibly across multiple locations and must be able to travel independently between sites during the working day to meet service needs.

Main duties of the job

• Coordinate clinics, patient appointments and waiting lists across multiple sites.
• Organise domiciliary appointments and associated support requirements.
• Act as a key point of contact for patients, carers, clinicians and external agencies.
• Manage patient enquiries by telephone, email, letter and face to face.
• Maintain accurate patient records and administrative systems.
• Support service continuity by providing flexible cover across community dental locations.
• Participate in service improvement, audit and quality initiatives.

About us

The Primary Care Dental Service provides specialist dental care for patients who may be unable to access routine dental services. We are committed to delivering high-quality, patient-centred care and creating a supportive environment where staff are encouraged to develop, innovate and contribute to continuous improvement.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job summary

Broadgreen Hospital has an exciting opportunity for a General Service Manager within the Surgery Division to work alongside the Clinical and Nursing colleagues to deliver high quality, patient focused services.

This role is ideal for an operational manager who is looking to develop their career in a rewarding and dynamic environment. The Surgery Care Group includes the Broadgreen Elective Surgical Hub, centralised Pre-op services for LUHFT and Pain Management. Working with colleagues across Broadgreen, Aintree and the Royal sites, this role provides excellent opportunity to build collaborative relationships to improve services.

It's an exciting time to join the Surgery Division and we have ambitions to become a GIRFT accredited Surgical Hub, and continue to improve our Pain Management and Pre-op Services through digital innovations. The successful candidate will work within a motivated operational and clinical team, and will be offered opportunities to support continual personal development within their role.

Main duties of the job

Reporting to the Directorate Manager, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific performance and improvement plansand will therefore contribute to the Division's overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service advising the Directorate Manager, Clinical Directors and Senior Nurse as necessary.

The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust's objectives.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group which was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Liverpool Heart & Chest - LHCH provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-BSUR-24-26

Job locations

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Job description

Job responsibilities

For full details, please refer to the attached job description

Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work.

To lead and be accountable for the operational delivery of clinical services

The service manager will lead plans, operational change and strategies within their service and provide and support across the care group.

Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team.

Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.

Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations.

Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment.

Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications.

Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation.

Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Job description Job responsibilities For full details, please refer to the attached job description Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. To lead and be accountable for the operational delivery of clinical services The service manager will lead plans, operational change and strategies within their service and provide and support across the care group. Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team. Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives. Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations. Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment. Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications. Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation. Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Person Specification

Qualifications

Essential

• Masters degree level or equivalent

Desirable

• Management qualification or equivalent

Experience

Essential

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service.

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services

Desirable

• Principles and impact of the NHS Constitution
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment

Person Specification Qualifications Essential Masters degree level or equivalent Desirable Management qualification or equivalent Experience Essential Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls. Experience of being accountable for a clinical service. Knowledge Essential Understanding and appreciation of diversity Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services Desirable Principles and impact of the NHS Constitution Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems Skills Essential Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts. Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills Analyse data and information, including preparing responses to issues often within tight timescales. Ability to support business planning processes on behalf of the speciality Coordinate speciality activity plans to meet challenging performance targets within tight financial controls Implement agreed policy on behalf of the speciality and ensure successful implementation IT literate and able to use standard office software and bespoke systems Cope with competing priorities and a demanding workload Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day. Desirable Demonstrate competent project management skills Deal with uncertainty and complexity in a political environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

THIS VACANCY WILL CLOSE ONCE SUFFICIENT APPLICATIONS HAVE BEEN RECEIVED SO PLEASE APPLY SOON IF INTERESTED.

Under the supervision and direction of a registered nurse assisting the Ward / Department team in providing the highest possible standard of basic care for patients and their families/carer

* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

* The post holder shall follow all the policies and procedures of the organisation.

*This post requires an enhanced Criminal Records Bureau check (CRB)

Main duties of the job

Assist patients in meeting their hygiene needs and carry out all aspects of personal care and grooming (to include emptying catheter bags).

Provision of patients toileting needs, ensuring privacy and dignity is maintained.

Support of patients in managing incontinence.

Measures patients fluid intake and output using fluid balance charts and reports information to Registered nurse

Preparation and serving of patient's meals, drinks and snacks. Assisting / feeding patients as necessary.

Assist patients in completing menu forms and liaise with the Catering Department with regard to the number of meals needed.

Reports patients dietary intake as indicated in the patients plan of care

Carry out any movement and handling within the safe practice guidelines from mandatory training and in relation to the patient's manual handling plan

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job summary

The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston.

**Location - BHOC, Mrytle Road Admin office**

The Reception and Appointment Clerk works closely with a wide range of administrative teams including the Treatment Bookings Team, Clinic Coordinators, Medical Secretaries and Clinical Nurse Specialist Support Team. As the team deal with a wide range of enquiries, the postholder will be expected to liaise effectively with colleagues across multiple departments and locations.

The Reception and Appointment Clerk provides a frontline welcome, support, information and signposting to patients receiving treatment for cancer and those living with non-malignant blood conditions. The role is an integral part of the multidisciplinary team supporting both outpatient and day unit services

Main duties of the job

Communication:

o To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.

o To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

Patient Care:

o To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

o To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.

Service Development and Research:

o Attend training courses as required to support personal development and the needs of the service.

o Assist in training of new members of the team.

o To take part in departmental audits and associated duties.

Finance and Resources:

If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.

Information Resources:

o To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job summary

Do you have a track record of providing inspirational leadership and service delivery? NSFT are recruiting an Operational Manager for our acute services in West Norfolk.

We are looking to appoint an individual who has a passion for their work and a track record of achievement in influencing colleagues and partners to deliver high quality care and performance. We want inspirational and compassionate leaders who will develop their teams to provide outstanding care.

Our Future Leadership Structure sees our clinical teams working more closely with partners at place level alongside strengthening clinical and professional leadership. We are developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.

If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying.

Main duties of the job

As Acute Operational Manager, you will work closely with the Locality Leadership Team to ensure that high quality care is delivered within your services and will provide professional leadership to the Locality workforce.

You will promote a culture of learning and openness and ensure staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

We are determined to create a safer, kinder and better organisation.

The post holder will be expected to fully support with the strategic and operational planning and delivery for their designated specialist service area(s) within the locality and to be responsible for the effective day-to-day operational issues arising within the service. They will lead the services using engagement and communication skills to ensure that NSFT is truly embodying the Trust Values.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job summary

As a Senior Registered Nurse within the Ward, you will work alongside the existing Senior Nurse to support the day-to-day running of the ward and assist the Ward Managers in leading the team to deliver evidence-based palliative care in the inpatient setting.

Main duties of the job

This role involves overseeing and implementing care for patients and their loved ones, supporting and educating staff to ensure alignment with Hospiscare values, facilitating patient discharges, and contributing to the development of practice within the multi-disciplinary team.

Why Join Us?

• Retain your NHS pension
• Free staff parking
• Career development opportunities
• Flexible and compassionate workplace
• Wellbeing and mental health support

About us

Hospiscare has been supporting people in Exeter, Mid and East Devon with terminal illnesses for over 40 years. Our services include support at home, a specialist palliative care ward, out-patients clinics, and supportive therapies.

We support close to 2,200 local people each year, in some of the hardest times possible. As a local charity, we raise around £10 million each year to continue to provide our care. Our staff, volunteers and supporters help us to care for people when they're most in need, no matter what their individual circumstances may be.

We're proud to be rated as 'five star' by patients and families and as 'outstanding' by the Care Quality Commission, to have been awarded a Mind Bronze Award for wellbeing at work and to be a Disability Confident employer.

Job summary

This is an excellent opportunity for an enthusiastic qualified practice nurse to join our friendly team. We are looking for a nurse who has excellent clinical, communication skills and interest in the treatment and care of patients. You must be able to work well under pressure and cope with challenging situations and support other clinicians. You will require to have a full NMC registration and to have an enhanced DBS check.

Main duties of the job

We need candidates who ideally can demonstrate clinical competencies in the following area:

• Chronic Disease Management
• Travel vaccinations and advice
• Childhood Immunisation
• Anticoagulation
• Cervical smears
• Other Treatment room duties to include administration of injections.

About us

East Leicester Medical Practice

East Leicester Medical Practice is a well-established, friendly and forward-thinking GP practice serving a diverse community of approximately 12,000 patients in Leicester.

We are committed to providing high-quality, patient-centred care while continually developing and improving the services we offer. As a Training and Research Practice, we are passionate about education, innovation and supporting the development of the healthcare professionals of tomorrow.

Our experienced and dedicated multidisciplinary team provides a wide range of services, including GP consultations, nursing and healthcare assistant services, womens health, contraception, joint injections, migrant health screening, vaccinations and a range of diagnostic and preventative healthcare services.

We pride ourselves on being a welcoming and inclusive practice, working collaboratively with our patients, our team and local healthcare partners to improve health outcomes and deliver excellent care to our community.

East Leicester Medical Practice caring for our community, today and for the future.

Job summary

Hello!

My name is Jane Yarnell, my role as the Lead Practitioner Development Technician for the OUHFT Pharmacy Department means that I am privileged to lead the training for our fantastic team of Pharmacy Level 2 apprentices, enabling them to gain the skills necessary to become a Pharmacy Assistant within one of our departments across the trust. Pharmacy Assistants are essential members of the pharmacy team working under the supervision of a Pharmacist and alongside Pharmacy Technicians to provide pharmaceutical care for the patient. The duties are varied, and it is not simply a matter of counting tablets. I am currently looking for a level 2 Pharmacy apprentice to join the Horton General Hospital Pharmacy department.

During your 15-month contract full practical in-house training will be provided, you will undertake a level 2 Specialist Btec in The Principles and Practices for Pharmacy Support Staff, this will provide you with the skills to work as a Pharmacy Assistant, alongside the knowledge you will need to support your pharmacy career. You must be a team player, keen to further your education, and have a good attention to detail as well as the ability to work accurately in a busy environment and be able to communicate clearly with patients and staff.

Main duties of the job

It is desirable that you have 4 GCSEs of 3 or above, but we can help with functional skills.

If you are interested in an informal discussion about the role, then I would be pleased to speak to you! Please feel free to contact me on the numbers below or via my email.

For further information contact me, Jane Yarnell, Lead Practitioner Development Technician on 01295 229652 or Abigail Ford - Horton Pharmacy dispensary Manager on 01295 229005

Some posts will be subject to criminal records bureau checks.

Equality of opportunity is assured, and we are committed to improving your working life.

Our no smoking policy advances a healthier environment.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£15,600 a year per annum pro rata

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

321-CSS-8282670-App-Pub

Job locations

Horton General Hospital

Oxford Road

Banbury

OX169AL

United Kingdom

Job description

Job responsibilities

The post holder will be expected to carry out the following duties:

To complete all work set by your assessor.

• To efficiently undertake basic dispensary duties which may include the following duties as directed:
• To unpack pharmacy medicine deliveries, check the delivery and place for loading into the robot.
• To put away medicines into their correct locations and maintain clean and tidy storage areas.
• To expiry date check medicines and rotate the stocks to ensure medicines are used in date order and avoid waste.
• To provide support to the pharmacy reception including processing payments, filing prescription paperwork and taking in prescriptions from patients.
• To be trained to competently dispense and label medicines for inpatient use in accordance with the dispensary procedures.
• To be trained to use the pharmacy computer system to obtain information and print labels.
• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
• To maintain filing systems in line with organisations policies and procedures.
• To assist with the ordering and maintenance of medicine supplies.
• To be a flexible and supportive member of the team.
• To maintain strict confidentiality at all times.
• Attend and take part in team meetings & regular reviews with line manager etc.
• To prepare for and attend assessment meetings and participate in relevant training.
• Throughout the training period the post holder will be expected to complete all training as required including functional skills if required, trust statutory and mandatory training as well as any study sessions provided by the Education &Training team.
• To adhere to the local and national Health and Safety regulations and the organisations Policies and Procedures.
• To sign a learning contract with the training provider and adhere to the agreement.
• To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.

General

• This job description is not meant to be exhaustive and can be altered in consultation with the post holder.
• The Trust is an Equal Opportunities employer. The post holder is at all times expected to carry out their duties in accordance with the Trusts Equal Opportunities Policy.
• You are requested to take reasonable care for the Health and Safety of yourself and other persons who may be affected by your acts or omissions at work and to ensure that statutory and departmental safety procedures are adhered to.

Any other duties, which may be requested by the Manager in order to facilitate the smooth running of the Department

Job description Job responsibilities The post holder will be expected to carry out the following duties: To complete all work set by your assessor. To efficiently undertake basic dispensary duties which may include the following duties as directed: To unpack pharmacy medicine deliveries, check the delivery and place for loading into the robot. To put away medicines into their correct locations and maintain clean and tidy storage areas. To expiry date check medicines and rotate the stocks to ensure medicines are used in date order and avoid waste. To provide support to the pharmacy reception including processing payments, filing prescription paperwork and taking in prescriptions from patients. To be trained to competently dispense and label medicines for inpatient use in accordance with the dispensary procedures. To be trained to use the pharmacy computer system to obtain information and print labels. To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner. To maintain filing systems in line with organisations policies and procedures. To assist with the ordering and maintenance of medicine supplies. To be a flexible and supportive member of the team. To maintain strict confidentiality at all times. Attend and take part in team meetings & regular reviews with line manager etc. To prepare for and attend assessment meetings and participate in relevant training. Throughout the training period the post holder will be expected to complete all training as required including functional skills if required, trust statutory and mandatory training as well as any study sessions provided by the Education &Training team. To adhere to the local and national Health and Safety regulations and the organisations Policies and Procedures. To sign a learning contract with the training provider and adhere to the agreement. To be responsible for the use of physical equipment and to report any defects in equipment as appropriate. General This job description is not meant to be exhaustive and can be altered in consultation with the post holder. The Trust is an Equal Opportunities employer. The post holder is at all times expected to carry out their duties in accordance with the Trusts Equal Opportunities Policy. You are requested to take reasonable care for the Health and Safety of yourself and other persons who may be affected by your acts or omissions at work and to ensure that statutory and departmental safety procedures are adhered to. Any other duties, which may be requested by the Manager in order to facilitate the smooth running of the Department

Person Specification

Qualifications

Essential

• oGood command of the English language and numerate

Desirable

• 4 GCSEs D grade or above.

Special skills / aptitudes

Essential

• oGood attention to detail
• oOrganised in your approach to work
• . oGood interpersonal skills
• oKeen to develop professionally and personally
• oAble to work with supervision
• oUnderstanding the requirement of confidentiality
• oAn ability to ask for help and guidance if required

Desirable

• oUnderstanding of Pharmacy role.

Personal qualities

Essential

• oAble to communicate effectively at all levels
• oTeam player
• . oAble to motivate oneself
• oAbility to act on own initiative when required
• oAn ability to recognise limitations of the role and not to work outside of these limitations

Desirable

• oAble to develop time management skills
• oAn ability to cope effectively under pressure

Circumstances

Essential

• oFlexible approach to work load and department needs

Person Specification Qualifications Essential oGood command of the English language and numerate Desirable 4 GCSEs D grade or above. Special skills / aptitudes Essential oGood attention to detail oOrganised in your approach to work . oGood interpersonal skills oKeen to develop professionally and personally oAble to work with supervision oUnderstanding the requirement of confidentiality oAn ability to ask for help and guidance if required Desirable oUnderstanding of Pharmacy role. Personal qualities Essential oAble to communicate effectively at all levels oTeam player . oAble to motivate oneself oAbility to act on own initiative when required oAn ability to recognise limitations of the role and not to work outside of these limitations Desirable oAble to develop time management skills oAn ability to cope effectively under pressure Circumstances Essential oFlexible approach to work load and department needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Horton General Hospital

Oxford Road

Banbury

OX169AL

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Horton General Hospital

Oxford Road

Banbury

OX169AL

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job summary

The Ridgeway Surgery in Harrow is looking for a Care Navigator to help patients access the right care and make their experience of contacting the practice as straightforward as possible.

Working closely with our clinical teams, you will review patient requests, coordinate appointments and follow-up, and guide patients towards appropriate services. You will use agreed practice pathways, with support from the duty clinician whenever advice is needed. You will also support core reception services when required, including the front desk, telephone calls and patient registrations.

This is an opportunity to develop your skills in general practice and make a difference to patients every day. We offer structured training, shadowing and supervised practice, with your responsibilities developing as your confidence and experience grow.

We are looking for someone who communicates clearly, listens carefully and remains calm under pressure. If you enjoy helping people, work well in a team and are keen to learn, we would welcome your application.

Main duties of the job

Your main focus will be helping patients reach the most appropriate care through our online consultation system, telephone and face-to-face contact. You will clarify requests, check relevant information and use practice pathways to arrange appointments or direct patients to other services.

You will work closely with the duty clinician, promptly escalating urgent concerns, safeguarding issues and any requests that need clinical judgement. You will help maintain continuity of care and support patients who need additional assistance to access services.

Day-to-day work will also include coordinating routine reviews and follow-up, handling administrative queries and keeping accurate records. When required, you will support reception by welcoming patients at the front desk, answering calls, processing registrations and assisting with general enquiries.

About us

The Ridgeway Surgery is a GP practice in Harrow, providing care from our main surgery and our branch at Alexandra Avenue Health and Social Care Centre.

Our team includes GPs, nurses, clinical pharmacists, healthcare assistants, care navigators and administrative staff. We work together to help patients access appropriate care and support people with a wide range of health needs.

We value clear communication, teamwork and a willingness to learn. Care navigators work closely with clinicians, with regular opportunities to ask questions and build their knowledge through training and day-to-day experience.

We are committed to improving how we work, including using digital tools to make services easier to access and coordinate. Joining us offers the opportunity to contribute ideas, develop your skills and play an important part in the care we provide to our local community.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£14.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A5079-26-0006

Job locations

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Alexandra Avenue Health & Social Care Centre

275 Alexandra Avenue

HARROW

Middlesex

HA2 9DX

United Kingdom

Job description

Job responsibilities

Job title: Care Navigator

Employer: The Ridgeway Surgery, HarrowLocation: Main surgery and Alexandra Avenue Health and Social Care CentreAccountable to:Reception ManagerClinical support: Duty clinician and wider clinical team

Job purpose

To help patients access the most appropriate care, professional or service by reviewing requests, gathering relevant information and following agreed practice pathways.

The Care Navigator will work closely with the clinical team to coordinate appointments and follow-up, support continuity of care and assist patients who need additional help accessing services. The postholder will also support core reception services when required.

This is a non-clinical role. The postholder will work within their training and agreed procedures, seeking clinical advice whenever a request is unclear, raises concerns or requires clinical judgement.

Main responsibilitiesCare navigation and patient access

• Review patient requests received through the practices online consultation system, by telephone and in person.
• Read the full request and check relevant information in the patient record, including previous consultations, existing plans and outstanding appointments.
• Contact patients to clarify requests or obtain further information, using agreed questions and procedures.
• Follow practice pathways to direct requests to the appropriate clinician, appointment type or service.
• Arrange appointments according to agreed priorities and clinical instructions.
• Support continuity of care by arranging follow-up with the same clinician where appropriate.
• Signpost patients to suitable services, including community pharmacies, community healthcare, social prescribing and voluntary sector support.
• Explain the next steps clearly and check that patients understand the arrangements.
• Recognise when a patient needs additional support to access care and help them use alternative routes where appropriate.

Safe working and clinical escalation

• Recognise urgent concerns and warning signs identified within practice training and pathways, and promptly alert the duty clinician.
• Escalate safeguarding concerns and requests involving vulnerable patients in accordance with practice procedures.
• Seek advice whenever information is incomplete, a pathway does not clearly apply or there is uncertainty about the appropriate action.
• Refer requests requiring diagnosis, treatment decisions or clinical interpretation to an appropriate clinician.
• Follow clinical instructions accurately and record the action taken.
• Work within the limits of the role and the postholders assessed competence.
• Follow practice procedures for emergencies and situations requiring immediate assistance.

Coordination of routine care

• Help arrange long-term condition reviews, blood tests, vaccinations, screening and other planned care in accordance with practice pathways and documented clinical plans.
• Check whether relevant appointments, investigations or follow-up arrangements are already in place before making further bookings.
• Coordinate linked appointments where required, such as a blood test followed by a clinical review.
• Identify outstanding routine care recorded in the patients notes and bring this to the attention of the appropriate team.
• Support reminders, recalls and follow-up arrangements as directed.
• Liaise with clinicians and administrative colleagues to help resolve outstanding requests and avoid unnecessary duplication.

Administrative requests

• Handle requests concerning prescriptions, fit notes, referrals, forms and other administrative matters using agreed procedures.
• Route medication requests and queries to the appropriate prescribing or clinical team, recognising when urgent escalation is needed.
• Check available referral information and provide patients with appropriate updates or contact details.
• Liaise with the administrative team where a referral or other enquiry requires further investigation.
• Keep patients informed about the progress of their requests within the information available and the limits of the role.
• Record communications and actions clearly so that colleagues can understand what has been done and what remains outstanding.

Reception support

• Support core reception services when required, including front desk cover, telephone calls and patient registrations.
• Welcome patients and visitors, respond to enquiries and direct them to the appropriate colleague or service.
• Book, amend and cancel appointments in accordance with practice procedures.
• Process patient registrations and update demographic and contact details accurately.
• Take and pass on messages promptly, ensuring that urgent matters reach the appropriate person.
• Assist with routine reception administration and help maintain an organised reception area.
• Handle difficult conversations calmly and respectfully, seeking support when needed.

Communication and patient experience

• Treat patients, carers and colleagues with courtesy, dignity and respect.
• Communicate clearly and sensitively, adapting communication to individual needs.
• Support patients who have difficulty using digital systems or who face language, communication or accessibility barriers.
• Arrange interpreting or other communication support in accordance with practice procedures.
• Maintain appropriate professional boundaries and protect privacy during conversations.
• Respond constructively to concerns and pass complaints to the appropriate colleague.
• Help ensure patients receive consistent information about accessing practice services.

Records, confidentiality and information governance

• Maintain accurate, timely records of patient requests, communications and actions.
• Use clinical and administrative systems in accordance with training and practice policies.
• Access patient information only where needed to carry out the role.
• Maintain confidentiality and handle personal information securely.
• Follow identity verification procedures before disclosing information or changing patient details.
• Report information security incidents, errors or concerns promptly through the appropriate practice process.

Teamwork, training and service improvement

• Work collaboratively with the clinical, care navigation, reception and administrative teams.
• Participate in induction, structured training, shadowing and supervised practice.
• Complete competency assessments and take on additional care navigation responsibilities as agreed following training.
• Attend relevant team meetings and keep up to date with changes to practice pathways and services.
• Share feedback about recurring problems and suggest improvements to patient access and administrative processes.
• Provide reasonable cover for colleagues within the postholders training and competence.
• Complete mandatory training and participate in appraisal and development discussions.

General responsibilities

The postholder must follow practice policies relating to safeguarding, equality and diversity, infection prevention, health and safety, confidentiality and professional conduct.

The postholder will be expected to undertake other reasonable duties appropriate to the role, following suitable training and support.

This job description may be reviewed as practice needs and services develop, in discussion with the postholder.

Job description Job responsibilities Job title: Care NavigatorEmployer: The Ridgeway Surgery, HarrowLocation: Main surgery and Alexandra Avenue Health and Social Care CentreAccountable to:Reception ManagerClinical support: Duty clinician and wider clinical teamJob purposeTo help patients access the most appropriate care, professional or service by reviewing requests, gathering relevant information and following agreed practice pathways.The Care Navigator will work closely with the clinical team to coordinate appointments and follow-up, support continuity of care and assist patients who need additional help accessing services. The postholder will also support core reception services when required.This is a non-clinical role. The postholder will work within their training and agreed procedures, seeking clinical advice whenever a request is unclear, raises concerns or requires clinical judgement.Main responsibilitiesCare navigation and patient accessReview patient requests received through the practices online consultation system, by telephone and in person.Read the full request and check relevant information in the patient record, including previous consultations, existing plans and outstanding appointments.Contact patients to clarify requests or obtain further information, using agreed questions and procedures.Follow practice pathways to direct requests to the appropriate clinician, appointment type or service.Arrange appointments according to agreed priorities and clinical instructions.Support continuity of care by arranging follow-up with the same clinician where appropriate.Signpost patients to suitable services, including community pharmacies, community healthcare, social prescribing and voluntary sector support.Explain the next steps clearly and check that patients understand the arrangements.Recognise when a patient needs additional support to access care and help them use alternative routes where appropriate.Safe working and clinical escalationRecognise urgent concerns and warning signs identified within practice training and pathways, and promptly alert the duty clinician.Escalate safeguarding concerns and requests involving vulnerable patients in accordance with practice procedures.Seek advice whenever information is incomplete, a pathway does not clearly apply or there is uncertainty about the appropriate action.Refer requests requiring diagnosis, treatment decisions or clinical interpretation to an appropriate clinician.Follow clinical instructions accurately and record the action taken.Work within the limits of the role and the postholders assessed competence.Follow practice procedures for emergencies and situations requiring immediate assistance.Coordination of routine careHelp arrange long-term condition reviews, blood tests, vaccinations, screening and other planned care in accordance with practice pathways and documented clinical plans.Check whether relevant appointments, investigations or follow-up arrangements are already in place before making further bookings.Coordinate linked appointments where required, such as a blood test followed by a clinical review.Identify outstanding routine care recorded in the patients notes and bring this to the attention of the appropriate team.Support reminders, recalls and follow-up arrangements as directed.Liaise with clinicians and administrative colleagues to help resolve outstanding requests and avoid unnecessary duplication.Administrative requestsHandle requests concerning prescriptions, fit notes, referrals, forms and other administrative matters using agreed procedures.Route medication requests and queries to the appropriate prescribing or clinical team, recognising when urgent escalation is needed.Check available referral information and provide patients with appropriate updates or contact details.Liaise with the administrative team where a referral or other enquiry requires further investigation.Keep patients informed about the progress of their requests within the information available and the limits of the role.Record communications and actions clearly so that colleagues can understand what has been done and what remains outstanding.Reception supportSupport core reception services when required, including front desk cover, telephone calls and patient registrations.Welcome patients and visitors, respond to enquiries and direct them to the appropriate colleague or service.Book, amend and cancel appointments in accordance with practice procedures.Process patient registrations and update demographic and contact details accurately.Take and pass on messages promptly, ensuring that urgent matters reach the appropriate person.Assist with routine reception administration and help maintain an organised reception area.Handle difficult conversations calmly and respectfully, seeking support when needed.Communication and patient experienceTreat patients, carers and colleagues with courtesy, dignity and respect.Communicate clearly and sensitively, adapting communication to individual needs.Support patients who have difficulty using digital systems or who face language, communication or accessibility barriers.Arrange interpreting or other communication support in accordance with practice procedures.Maintain appropriate professional boundaries and protect privacy during conversations.Respond constructively to concerns and pass complaints to the appropriate colleague.Help ensure patients receive consistent information about accessing practice services.Records, confidentiality and information governanceMaintain accurate, timely records of patient requests, communications and actions.Use clinical and administrative systems in accordance with training and practice policies.Access patient information only where needed to carry out the role.Maintain confidentiality and handle personal information securely.Follow identity verification procedures before disclosing information or changing patient details.Report information security incidents, errors or concerns promptly through the appropriate practice process.Teamwork, training and service improvementWork collaboratively with the clinical, care navigation, reception and administrative teams.Participate in induction, structured training, shadowing and supervised practice.Complete competency assessments and take on additional care navigation responsibilities as agreed following training.Attend relevant team meetings and keep up to date with changes to practice pathways and services.Share feedback about recurring problems and suggest improvements to patient access and administrative processes.Provide reasonable cover for colleagues within the postholders training and competence.Complete mandatory training and participate in appraisal and development discussions.General responsibilitiesThe postholder must follow practice policies relating to safeguarding, equality and diversity, infection prevention, health and safety, confidentiality and professional conduct.The postholder will be expected to undertake other reasonable duties appropriate to the role, following suitable training and support.This job description may be reviewed as practice needs and services develop, in discussion with the postholder.

Person Specification

Experience

Essential

• Experience working with the public in a customer service, administrative or support role.
• Experience using computer systems to record, retrieve and update information accurately.
• Experience working collaboratively as part of a team.

Desirable

• Experience working in general practice or another health or social care setting.
• Experience handling telephone enquiries and sensitive or challenging conversations.
• Experience coordinating appointments, handling patient requests or signposting people to appropriate services.
• Experience using EMIS Web, PATCHS, Accurx or similar healthcare systems.
• Experience providing reception support, including front desk duties and patient registrations.

Qualifications

Essential

• Good standard of written English and numeracy, demonstrated through qualifications or equivalent experience.
• Willingness to complete care navigation training, competency assessments and mandatory practice training.

Desirable

• Relevant qualification or completed training in customer service, administration, health or social care.
• Completed care navigation or medical reception training.

Person Specification Experience Essential Experience working with the public in a customer service, administrative or support role. Experience using computer systems to record, retrieve and update information accurately. Experience working collaboratively as part of a team. Desirable Experience working in general practice or another health or social care setting. Experience handling telephone enquiries and sensitive or challenging conversations. Experience coordinating appointments, handling patient requests or signposting people to appropriate services. Experience using EMIS Web, PATCHS, Accurx or similar healthcare systems. Experience providing reception support, including front desk duties and patient registrations. Qualifications Essential Good standard of written English and numeracy, demonstrated through qualifications or equivalent experience. Willingness to complete care navigation training, competency assessments and mandatory practice training. Desirable Relevant qualification or completed training in customer service, administration, health or social care. Completed care navigation or medical reception training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)