Job summary

We're looking for an experienced and passionate recruitment leader to join our People Directorate as Recruitment Manager on a 12-month fixed term basis.

This is an exciting opportunity to lead a high-performing recruitment service that supports the attraction and onboarding of talented people across our Trust. You'll play a key role in developing our people, improving our processes and ensuring an outstanding experience for candidates, hiring managers and new starters alike.

Reporting to the Recruitment & Talent Acquisition Manager, you'll lead two Recruitment Team Leaders and our wider recruitment administration team, creating a supportive, high-performing environment where people can thrive. We're looking for someone who leads with compassion, inspires others to achieve their best, and is committed to delivering exceptional customer service.

As a trusted recruitment expert, you'll work closely with recruiting managers, HR colleagues and key stakeholders across the organisation to ensure recruitment activity is compliant, efficient and focused on delivering results. You'll also have the opportunity to lead projects, implement new initiatives and help shape the future of recruitment across the Trust.

We offer hybrid working with four days each week in the office in Reading with occasional travel to other Berkshire Healthcare sites.

Main duties of the job

In this pivotal role, you will:

• Lead and inspire a high-performing recruitment team.

• Deliver a compliant, efficient and customer-focused recruitment service.

• Partner with managers and HR colleagues to support successful hiring.

• Drive recruitment improvement projects and service innovation.

• Use data and insight to monitor performance and improve outcomes.

• Ensure an excellent onboarding experience for new starters.

• Develop recruitment solutions that help attract and retain talented people across the Trust.

• Provide expert recruitment advice, training and support to managers.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

371-CS421

Job locations

57-59 Bath Road

Reading

RG30 2BA

United Kingdom

Job description

Job responsibilities

The must haves for this role:

• Significant recruitment experience and a strong understanding of recruitment best practice.
• Experience leading, developing and motivating teams to deliver excellent results.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships and influence others.
• Ability to manage competing priorities, drive service improvements and deliver a high-quality recruitment service.

Desirable: Experience using Trac and other NHS recruitment systems.

For further information about the role, please see attached job description and person specification.Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise thatAItools can support accessibility, equity and confidence for applicants.However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process.AImust not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to email: [email protected] wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description Job responsibilities The must haves for this role: Significant recruitment experience and a strong understanding of recruitment best practice. Experience leading, developing and motivating teams to deliver excellent results. Excellent communication and stakeholder management skills, with the ability to build strong relationships and influence others. Ability to manage competing priorities, drive service improvements and deliver a high-quality recruitment service. Desirable: Experience using Trac and other NHS recruitment systems. For further information about the role, please see attached job description and person specification.Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise thatAItools can support accessibility, equity and confidence for applicants.However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process.AImust not be used to provide misleading or false information during any stage of the application journey. In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to email: [email protected] wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education, qualifications or training

Essential

• First degree or equivalent skills gained through any combination of alternative study and experience

Desirable

• CIPD qualification or evidence of study towards CIPD

Continuous Professional Development

Essential

• Evidence of commitment to ongoing continuous professional development

Previous Experience

Essential

• Experience of managing and leading a team and ensuring that deadlines and key performance indicators are met.
• Experience of managing a heavy workload and prioritising the work of others.
• Previous experience of working in a recruitment function, and therefore an ability to demonstrate a comprehensive understanding of the processes used.

Desirable

• Previous NHS recruitment experience

Person Specification Education, qualifications or training Essential First degree or equivalent skills gained through any combination of alternative study and experience Desirable CIPD qualification or evidence of study towards CIPD Continuous Professional Development Essential Evidence of commitment to ongoing continuous professional development Previous Experience Essential Experience of managing and leading a team and ensuring that deadlines and key performance indicators are met. Experience of managing a heavy workload and prioritising the work of others. Previous experience of working in a recruitment function, and therefore an ability to demonstrate a comprehensive understanding of the processes used. Desirable Previous NHS recruitment experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

57-59 Bath Road

Reading

RG30 2BA

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

57-59 Bath Road

Reading

RG30 2BA

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Job summary

Fixed Term | 12 months Maternity Cover

Proposed Interview Date: Monday 2nd November 2026

This is a excellent opportunity to join the regional specialist palliative care to support CYP and their families with life limiting, palliative and end of life care needs across the region.

The post holder will plan, deliver and evaluate care, following the co-production of care plans to ensure the needs and wishes of CYP and their families are being met.

The post holder will have the knowledge and skills to support nursing colleagues and other health professionals in the delivery of end of life care, either over the telephone or in person.

Main duties of the job

Reporting into the clinical nurse manager, some of your responsibilities will include:

• Assess, plan and review specialist complex care for children and young people, working within agreed care pathways and alongside the multidisciplinary team
• Deliver care through nurse-led clinics, telephone support and home visits
• Monitor patients' conditions and respond appropriately to changes in clinical need
• Provide specialist advice, education and training to patients, families, carers and healthcare professionals
• Coordinate care with multidisciplinary teams and external agencies to ensure continuity and seamless transitions
• Provide out-of-hours telephone support for children and families receiving end-of-life care.
• Undertake out-of-hours visits to support children, young people and families with end-of-life care needs
• Maintain accurate clinical records and contribute to service improvement and best practice initiatives.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job summary

This fellowship provides an outstanding opportunity for a motivated obstetric trainee or equivalent-grade doctor seeking to develop a career in academic obstetrics, maternal medicine and applied artificial intelligence in healthcare.

Applications are invited for an innovative four-year Clinical Research Fellowship in Obstetrics and Gynaecology. The post combines protected academic research time (50%) with clinical training and service provision in obstetrics (50%).The successful candidate will undertake a higher degree (MD) through Keele University, supervised by Professor William Parry-Smith and supported by an experienced multidisciplinary team of clinicians, data scientists, statisticians and implementation researchers.The fellowship focuses on the validation and implementation, an artificial intelligence-supported clinical decision tool designed to improve risk prediction and management of women with hypertensive disorders of pregnancy, particularly pre-eclampsia.The project is being undertaken in collaboration with leading national academic partners including King's College London and the University of Strathclyde.

Main duties of the job

Research (50%)o Register for an MD degree at Keele University.o Lead delivery of the validation study.o Contribute to protocol development, governance approvals and regulatory submissions.o Coordinate data collection across participating sites.o Work collaboratively with researchers at Keele University, King's College London and the University of Strathclyde.o Undertake statistical analysis with support from methodological experts.o Present findings at national and international conferences.o Prepare manuscripts for publication in peer-reviewed journals.o Contribute to grant applications and future research funding opportunities.o Support dissemination and implementation of research findings.o Participate in wider maternal medicine research activities across the Trust and partner institutions.Clinical Duties (50%)The fellow will participate in clinical obstetric practice at ST3 level or above.Clinical duties will include:o General Obstetrics and Gynaecology covero Antenatal clinics.o Obstetric and gynaecology emergency care.o Day assessment unit activity.o Clinical governance and audit activities.o Teaching of undergraduate and postgraduate learners.o Participation in a compliant on-call rota.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Details

Date posted

05 October 2026

Pay scheme

Hospital medical and dental staff

Grade

Doctor - other

Salary

£67,325 to £77,348 a year per annum

Contract

Fixed term

Duration

48 months

Working pattern

Full-time

Reference number

PRH/OBS/RD/ST/T2/010

Job locations

The Princess Royal Hospital

Telford

TF1 6TF

United Kingdom

Job description

Job responsibilities

The post-holder will be expected to contribute to the 1:12 full-shift rota. The rota is compliant with the terms and conditions of the 2016 Junior Doctor Contract and WTD and has been carefully designed to maximise training opportunities for doctors whilst maintaining a safe and efficient service, with an even spread of long days and nights. The post holder will be contributing to 50% clinical activity including nights, on-calls and long days. The post holder will also be contributing to 50% research.

Job description Job responsibilities The post-holder will be expected to contribute to the 1:12 full-shift rota. The rota is compliant with the terms and conditions of the 2016 Junior Doctor Contract and WTD and has been carefully designed to maximise training opportunities for doctors whilst maintaining a safe and efficient service, with an even spread of long days and nights. The post holder will be contributing to 50% clinical activity including nights, on-calls and long days. The post holder will also be contributing to 50% research.

Person Specification

Qualifications

Essential

• MBBS, MBChB or equivalent medical qualification
• MRCOG Part 1 and Part 2, or equivalent progress toward specialist training.
• Evidence of achievement of competencies equivalent to ST3 in Obstetrics and Gynaecology

Desirable

• Full MRCOG
• Previous higher degree (BSc, MSc or equivalent).
• Good Clinical Practice (GCP) certification
• Research methodology training

Entry Criteria

Essential

• Full Registration and a licence to practise with the General Medical Council (GMC)
• Minimum of three years postgraduate clinical experience

Desirable

• Prior teaching experience
• Experience in NHS obstetric services

Person Specification Qualifications Essential MBBS, MBChB or equivalent medical qualification MRCOG Part 1 and Part 2, or equivalent progress toward specialist training. Evidence of achievement of competencies equivalent to ST3 in Obstetrics and Gynaecology Desirable Full MRCOG Previous higher degree (BSc, MSc or equivalent). Good Clinical Practice (GCP) certification Research methodology training Entry Criteria Essential Full Registration and a licence to practise with the General Medical Council (GMC) Minimum of three years postgraduate clinical experience Desirable Prior teaching experience Experience in NHS obstetric services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Telford

TF1 6TF

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Telford

TF1 6TF

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Job summary

The Molecular Diagnostics department is looking for an Administrative Officer to provide efficient and effective administrative support to the Molecular Diagnostics Department to facilitate the timely provision of diagnostic services ensuring procedures in relation to donors and patients are carried out to the highest possible standard.

You will work as an active team member assisting with a comprehensive range of administrative duties/procedures as dictated by the workload of the Department.

You will be required to communicate with the general public, other NHSBT departments and external contacts as required, whilst maintaining strict confidentiality at all times and ensuring that information relating to patients and donors is kept in a manner in accordance with NHSBT policies & procedures.

We can offer both full-time and part-time hours between Monday to Saturday, 07:00-18:00. Saturday working is preferred, and the successful candidate may be required to provide occasional Saturday cover depending on service needs etc. with reasonable notice (exact working hours to be discussed with the successful candidates).

Main duties of the job

In this role you will be required to:

• Spend the majority of your time undertaking sample receipt and data entry within a team environment
• Work as an active team member assisting with a comprehensive range of administrative duties/procedures as dictated by the workload of the Department
• Communicate with the general public, other NHSBT departments and external contacts as required
• Always maintain strict confidentiality and ensure that information relating to patients and donors is kept in a manner in accordance with NHSBT policies & procedures
• Receive and make telephone calls
• Occasionally deal with queries and requests for information from members of the public
• Maintain manual and electronic filing systems
• Undertake general office duties for example photocopying and scanning documents, minute taking

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job summary

*Interviews will take place in person in person*

Please note that this role offers hybrid working.

The contract is for 37.5 hours per week, and the end date for this role is 31st March 2027.

This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary care services across Leeds. The Service Support Officer will play a key role in supporting service delivery through high-quality administration, rota coordination, and patient support.

Working closely with the Operational Team, and clinical colleagues, the post holder will provide essential support including rota management, staff and patient contact, referral processing, appointment booking, and general administrative duties. They will act as a central point of contact for staff and patients, ensuring smooth day-to-day operations and contributing to the continuous improvement of services.

The role will be aligned to specific areas of service delivery but will provide the flexibility to support across wider services and duties as needed.

Main duties of the job

• Provide efficient and effective administrative support to the Operational Management Team and service delivery teams.
• Develop and maintain Standard Operating Procedures (SOPs) for administrative and rota functions.
• Support meetings with preparation of agendas, papers, action logs, and accurate minute taking. Manage diary invites for meetings.
• Maintain accurate records and databases to support service delivery and reporting.
• Supporting the wider team with administration tasks.
• To be responsible for the day-to-day delivery of business administration support of all aspects of the work undertaken by the GP Confederation Operational Management Team.

About us

The Leeds GP Confederation has two purposes:

To be a voice for and represent General Practice in the Leeds Health and Care System:

A collective voice for General Practice that will be heard throughout the health and care system

Through representation and active participation in the health & care system to contribute to the setting of strategy and decision making

To hold contracts to enhance access to healthcare across Leeds and to provide a range of services to General Practices:

By providing services and holding contracts that directly support General practice

By having an infrastructure that enables, where appropriate, at scale working for the benefit of general practice and populations

Inclusive transparent governance

Not-for-profit

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£26,724 a year pro-rata

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

B0348-26-0040

Job locations

Building 3, White Rose Office Park

Leeds

LS11 0DL

United Kingdom

Job description

Job responsibilities

TITLE: Service Support Officer

DEPARTMENT Operational Team

LOCATION: Leeds

ACCOUNTABLE TO: Operational Team

ROLE SUMMARY

This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary care services across Leeds. The Service Support Officer will play a key role in supporting service delivery through high-quality administration, rota coordination, and patient support.

Working closely with the Operational Team, and clinical colleagues, the post holder will provide essential support including rota management, staff and patient contact, referral processing, appointment booking, and general administrative duties. They will act as a central point of contact for staff and patients, ensuring smooth day-to-day operations and contributing to the continuous improvement of services.

The role will be aligned to specific areas of service delivery but will provide the flexibility to support across wider services and duties as needed.

MAIN DUTIES AND RESPONSIBILITIES

Administration

• Provide efficient and effective administrative support to the Operational Management Team and service delivery teams.
• Develop and maintain Standard Operating Procedures (SOPs) for administrative and rota functions.
• Support meetings with preparation of agendas, papers, action logs, and accurate minute taking. Manage diary invites for meetings.
• Maintain accurate records and databases to support service delivery and reporting.
• Supporting the wider team with administration tasks.
• To be responsible for the day-to-day delivery of business administration support of all aspects of the work undertaken by the GP Confederation Operational Management Team.

Rota Coordination

• Develop, maintain, and coordinate rota schedules to ensure safe staffing and service delivery.
• Manage and update rotas, communicating changes promptly to relevant staff.
• Process leave requests and incorporate into rota planning.
• Monitor staffing levels, addressing gaps due to planned/unplanned absence, escalating where needed.
• Liaise with staff and managers to ensure smooth rota operation, arranging cover or rescheduling appointments where required.
• Act as first point of contact for rota queries, escalating issues appropriately.
• Identify and implement improvements to rotas to support workforce wellbeing, service efficiency, and patient experience.
• Maintain rotas accurately and ensure timely circulation to key staff.

Patient and Staff Contact

• Act as an initial point of contact for telephone and email queries from patients, practices, and colleagues.
• Handle enquiries sensitively and confidentially, providing clear information and appropriate signposting.
• Maintain timely communication with clinical and operational staff to ensure efficient communication and service delivery.

Referrals and Appointment Booking

• Process patient referrals in line with agreed procedures, ensuring timely and accurate data entry.
• Book, confirm, and amend patient appointments using clinical systems (e.g., EMIS, SystmOne).
• Maintain accurate records of patient activity and support reporting requirements.

Service Support and Quality

• Support accurate data input and collection on service quality and performance.
• Contribute to continuous service improvement by identifying opportunities to enhance efficiency and patient experience.
• Assist with incident reporting, safeguarding procedures, and risk management activities, including the escalation of risk to the most appropriate person.
• Support with the management of key information for service key performance indicators.
• Participate and contribute to various service delivery meetings and complete actions within planned time.
• Take a proactive approach in providing day-to-day support to the wider team
• Works with team members and colleagues to identify, manage and minimise risks, applying knowledge of the admin role to the overall organisational risk management frameworks.
• To support the introduction of new working processes to optimise quality.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

General tasks

• In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.
• Build and maintain professional working relationships with stakeholders.
• Excellent written and verbal communication skills
• Strong organisational abilities, capable of planning and prioritising effectively.
• Ability to work well under pressure and execute tasks to a high standard whilst supporting peers.
• Good questioning skills to enable issues/problems to be identified and resolved.
• Awareness and experience of working with and respecting confidential material.

Job description Job responsibilities TITLE: Service Support OfficerDEPARTMENT Operational TeamLOCATION: LeedsACCOUNTABLE TO: Operational TeamROLE SUMMARYThis is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary care services across Leeds. The Service Support Officer will play a key role in supporting service delivery through high-quality administration, rota coordination, and patient support.Working closely with the Operational Team, and clinical colleagues, the post holder will provide essential support including rota management, staff and patient contact, referral processing, appointment booking, and general administrative duties. They will act as a central point of contact for staff and patients, ensuring smooth day-to-day operations and contributing to the continuous improvement of services.The role will be aligned to specific areas of service delivery but will provide the flexibility to support across wider services and duties as needed. MAIN DUTIES AND RESPONSIBILITIESAdministrationProvide efficient and effective administrative support to the Operational Management Team and service delivery teams. Develop and maintain Standard Operating Procedures (SOPs) for administrative and rota functions. Support meetings with preparation of agendas, papers, action logs, and accurate minute taking. Manage diary invites for meetings. Maintain accurate records and databases to support service delivery and reporting. Supporting the wider team with administration tasks. To be responsible for the day-to-day delivery of business administration support of all aspects of the work undertaken by the GP Confederation Operational Management Team.Rota CoordinationDevelop, maintain, and coordinate rota schedules to ensure safe staffing and service delivery. Manage and update rotas, communicating changes promptly to relevant staff. Process leave requests and incorporate into rota planning. Monitor staffing levels, addressing gaps due to planned/unplanned absence, escalating where needed. Liaise with staff and managers to ensure smooth rota operation, arranging cover or rescheduling appointments where required. Act as first point of contact for rota queries, escalating issues appropriately. Identify and implement improvements to rotas to support workforce wellbeing, service efficiency, and patient experience. Maintain rotas accurately and ensure timely circulation to key staff.Patient and Staff ContactAct as an initial point of contact for telephone and email queries from patients, practices, and colleagues. Handle enquiries sensitively and confidentially, providing clear information and appropriate signposting. Maintain timely communication with clinical and operational staff to ensure efficient communication and service delivery. Referrals and Appointment BookingProcess patient referrals in line with agreed procedures, ensuring timely and accurate data entry. Book, confirm, and amend patient appointments using clinical systems (e.g., EMIS, SystmOne). Maintain accurate records of patient activity and support reporting requirements. Service Support and QualitySupport accurate data input and collection on service quality and performance. Contribute to continuous service improvement by identifying opportunities to enhance efficiency and patient experience. Assist with incident reporting, safeguarding procedures, and risk management activities, including the escalation of risk to the most appropriate person. Support with the management of key information for service key performance indicators. Participate and contribute to various service delivery meetings and complete actions within planned time. Take a proactive approach in providing day-to-day support to the wider team Works with team members and colleagues to identify, manage and minimise risks, applying knowledge of the admin role to the overall organisational risk management frameworks. To support the introduction of new working processes to optimise quality.Team working:Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. General tasks In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post. Build and maintain professional working relationships with stakeholders. Excellent written and verbal communication skills Strong organisational abilities, capable of planning and prioritising effectively.Ability to work well under pressure and execute tasks to a high standard whilst supporting peers. Good questioning skills to enable issues/problems to be identified and resolved. Awareness and experience of working with and respecting confidential material.

Person Specification

Knowledge and Skils

Essential

• Experience
• Essential
• Experience in a busy office or service environment, with competing priorities.
• Administration experience including meeting support (agenda preparation, minute taking).
• Experience of working directly with the public and handling enquiries.
• Experience of rota management and/or appointment scheduling.
• Experience of working in a healthcare environment.
• Familiarity with clinical systems (e.g., EMIS, SystmOne).
• Systems and Applications
• Essential
• Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint
• Knowledge of working with systems or software
• Knowledge of SystmOne and/or EMIS
• Personal Attributes
• Essential
• Enthusiastic, proactive, and self-motivated with excellent time management.
• Excellent communication skills, both written and verbal.
• Ability to prioritise workload and work independently with minimal supervision.
• Strong organisational and problem-solving skills.
• High level of attention to detail and accuracy.
• Awareness of confidentiality, GDPR, safeguarding, and professional boundaries.

Desirable

• Qualifications
• Desirable
• Administration/ Customer Care or equivalent qualification
• Systems and Applications
• Experience using design or database software.

Person Specification Knowledge and Skils Essential Experience Essential Experience in a busy office or service environment, with competing priorities. Administration experience including meeting support (agenda preparation, minute taking). Experience of working directly with the public and handling enquiries. Experience of rota management and/or appointment scheduling. Experience of working in a healthcare environment. Familiarity with clinical systems (e.g., EMIS, SystmOne). Systems and Applications Essential Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint Knowledge of working with systems or software Knowledge of SystmOne and/or EMIS Personal Attributes Essential Enthusiastic, proactive, and self-motivated with excellent time management. Excellent communication skills, both written and verbal. Ability to prioritise workload and work independently with minimal supervision. Strong organisational and problem-solving skills. High level of attention to detail and accuracy. Awareness of confidentiality, GDPR, safeguarding, and professional boundaries. Desirable Qualifications Desirable Administration/ Customer Care or equivalent qualification Systems and Applications Experience using design or database software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds GP Confederation

Address

Building 3, White Rose Office Park

Leeds

LS11 0DL

United Kingdom

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds GP Confederation

Address

Building 3, White Rose Office Park

Leeds

LS11 0DL

United Kingdom

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)

Job summary

This is an exciting opportunity to join Second Street Surgery. The role of the Reception Care Navigator is to ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Care Navigator will be based in Second Street Surgery and will act as the first point of call for patients; receiving and directing them to the most appropriate care and services and answering their enquiries. Experience is preferred but not essential as training can be given to the right candidate

Interviews will take place on Thursday 29th October

Main duties of the job

The ideal candidate will have excellent communication, listening and interpersonal skills and be able to handle difficult situations professionally and calmly.

They will be expected to work closely with their colleagues and clinicians so they should be a good team player and be able to prioritise a wide range of clerical and administration duties in a busy environment. Good typing, IT skills and experience using EMIS Web would be beneficial.

The successful applicant will be supported with full training on all aspects of this role. The main duties will include:

Greeting patients and visitors in a friendly, professional manner

Answering telephone calls and booking appointments

Managing and updating patient records accurately

Handling patient enquiries and signposting appropriately

Supporting clinicians and the wider administrative team

Summarising patient records

Registrations

About us

You will be part of a welcoming and supportive team that works closely together to ensure patients feel cared for and valued. We have a positive, friendly atmosphere where everyone helps one another and takes pride in their work. Our strong work ethic is built on teamwork, reliability, and a shared commitment to providing the best possible service for our patients

Job summary

Become an NHS 111 Health Advisor

A job with purpose, impact... and incredible rewards.

Looking for a career where you matter -- every call, every shift?Join our NHS 111 team in Otterbourne and be the calm, confident voice that helps people through some of their toughest moments.

This isn't just a job.It's meaningful, fast-paced, energising work where no two days are ever the same.

What You'll Do

You'll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you're guiding a worried parent or helping someone spot the signs of a serious condition.

You don't need medical experience -- just:

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others

We'll train you with a full 6-week NHS Pathways programme, giving you everything you need.

The Application Journey

1. Online Application -- tell us why you're a great fit
2. Online Assessments -- listening, problem-solving & critical thinking
3. Face-to-Face Interview -- your chance to shine

Role Essentials

• Based in Otterbourne (office-based only -- NO remote working)
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available in November
• Limited full-time vacancies -- apply early!

Apply now -- your future with NHS 111 starts here.

Main duties of the job

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

Apply now -- your future with NHS 111 starts here.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr):Saturdays & weekday nights
• +69% uplift (up to £22.26/hr):Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Job summary

Help shape brighter futures for children and young people at Hockley House.

Hockley House is a pioneering new children's home in Romsey for young people aged 12-18 with complex emotional, behavioural and mental health needs. As Hampshire's first residential home to bring together social care, healthcare and education in one setting, we're helping children build stability, resilience and brighter futures through intensive, trauma-informed support.

Joining Hockley House as a Support Worker is a rare opportunity to be part of a brand-new service. Working alongside residential, health and education professionals, you'll help create a safe, nurturing environment where young people can build confidence, develop independence and achieve positive outcomes.

Main duties of the job

• Build positive, trauma-informed relationships with children, young people, families and professionals.
• Provide high-quality physical, emotional and practical support in a safe and nurturing environment.
• Support children and young people to achieve positive outcomes in education, life skills and personal development.
• Contribute to care plans, maintain accurate records and prepare reports for families and professional agencies.
• Promote safeguarding and wellbeing through effective risk assessment and safe working practices.
• Work collaboratively as part of a multi-disciplinary team to deliver therapeutic care and support plans.

What were looking for:

• A Level 3 Diploma in Residential Childcare, or the willingness to achieve this qualification with our support.
• An understanding of child development, safeguarding and trauma-informed care.
• Excellent communication and relationship-building skills.
• A compassionate, resilient and child-centred approach.
• The ability to remain calm and adaptable in challenging situations.
• Confidence using IT systems and maintaining accurate records.

About us

Hockley House is proud to be rated Good in all areas by Ofsted, demonstrating our commitment to delivering high-quality care and support. This achievement reflects the dedication of our team and the strong, positive culture we have built together. Our Ofsted rating provides external recognition of the good practice that takes place every day, giving staff the confidence that they are part of a service that is respected and making a real difference. If you are looking for a rewarding role within a supportive, professional, and forward-thinking organisation, Hockley House is a great place to work, develop your career, and help transform young lives.

• Career development: one-off payment of £500 on successful completion of Level 3 Diploma in Residential Childcare (if you do not already hold this)
• Supportive environment: inclusive, friendly and collaborative team that values and supports one another
• Employee support: Health Assured's comprehensive Employee Assistance Programme, including 24/7 support, wellbeing resources, and legal and financial advice
• Competitive benefits: generous annual leave entitlement, occupational sick pay and access to the Local Government Pension

Our service which operates all year-round 24/7 and your shift pattern will include some bank holidays, weekends and sleep in duties. Enhancements are paid

We're unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying

Job summary

Interview Date: TBC

We are looking to recruit a proactive and ambitious pharmacy technician to lead, develop and oversee our procurement, distribution and administration teams.

The role exists to provide oversight of the purchasing and efficient distribution of medicines across the Trust. This includes joint responsibility for overall stock control and management of teams involved in procurement, distribution and invoicing. You will also have the opportunity to work alongside procurement colleagues across the Yorkshire and Humber region.

The combination of responsibilities within this post will facilitate development of leadership and operational management skills and you will be supported to develop your expertise by the Medicines Evaluation Team Leader.

This post will suit you if you are a registered pharmacy technician with experience of managing stock control systems within a hospital pharmacy environment. You should be an excellent communicator with the ability to motivate and lead a team, whilst being proactive in reviewing and redesigning processes where needed. A good understanding of the various digital systems used in the management of procurement and stock control, both at a Trust and Regional level, would be an advantage.

Main duties of the job

The main focus of this role is to:

Lead on and oversee the purchasing, invoicing and distribution of pharmaceutical and other products procured via the pharmacy department, ensuring that they are processed efficiently and accurately, with any issues being resolved in a timely manner.

Work with the dispensary managers to ensure effective stock management across the pharmacy department and Trust, maintaining regulatory documentation.

Manage the pharmacy administration, procurement and pharmacy stores teams.

Act as a superuser for BD Rowa, Wellsky and Powergate, to include set up and maintenance of supplier files and be able to provide training to relevant staff members on the use of these systems.

Lead on the implementation of contract changes in the Wellsky and Powergate systems, delegating to appropriately trained staff where required.

Lead on the management of medicines shortages and implement solutions in line with regional/national recommendations.

Support and contribute to Cost Improvement Programmes with respect to efficiencies that may be achieved through pharmacy processes.

To manage relationships with internal stakeholders and external providers.

To represent the Trust at regional procurement meetings/forums.

About us

Barnsley is a place of real warmth and community spirit. With a proud industrial past, the town offers affordable living, great transport links, rich culture and many green spaces. Barnsley punches above its weight and has recently seen economic growth, substantial regeneration and digital ambition, whilst leading the way in healthcare innovation and employability.

At Barnsley Hospital, we are a close-knit, ambitious team delivering outstanding care in the heart of South Yorkshire. Our aim is to be the best place to work and we have been consistently rated by our people as being amongst the very best Trusts in the country in areas such as compassionate leadership, teamwork and supporting colleague wellbeing.

We offer a friendly working environment where you will be recognised and valued for what you do, led with compassion and integrity and have your career and wellbeing supported.

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.

For individuals who require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility.

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.

Please note we reserve the right to close positions early

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9163-4071E-10-2026

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

United Kingdom

Job description

Job responsibilities

Job Description forLead Pharmacy Technician for Procurement & IT

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description Job responsibilities Job Description forLead Pharmacy Technician for Procurement & ITPlease refer to the attached Job Description and Person Specification for full details of the role and responsibilities.Supporting DocumentsPlease refer to the values-based recruitment guidance and associated documentation.

Person Specification

Qualifications

Essential

• NVQ level 3 in Pharmacy services plus underpinning knowledge from BTEC in pharmaceutical science or an equivalent accredited qualification.
• GPhC Registration.

Experience

Essential

• Extensive post qualification experience
• Hospital based procurement experience
• Pharmacy IT systems experience
• Previous training experience
• Evidence of ongoing training and CPD

Desirable

• Previous supervisory experience
• Experience of Homecare Medicines Management

Trust Values

Essential

• Please describe in around 100 words: What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words: How do you ensure you build and sustain positive working relationships within a team?

Person Specification Qualifications Essential NVQ level 3 in Pharmacy services plus underpinning knowledge from BTEC in pharmaceutical science or an equivalent accredited qualification. GPhC Registration. Experience Essential Extensive post qualification experience Hospital based procurement experience Pharmacy IT systems experience Previous training experience Evidence of ongoing training and CPD Desirable Previous supervisory experience Experience of Homecare Medicines Management Trust Values Essential Please describe in around 100 words: What Equality & Diversity means to you and why they are important. Please describe in around 100 words: How do you ensure you build and sustain positive working relationships within a team?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

United Kingdom

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

United Kingdom

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Job summary

Join our dynamic healthcare team as a dedicated Diabetes / Diabetes Specialist Nurse, where your expertise will make a meaningful difference in the lives of individuals managing diabetes. In this vital role, you will provide specialised patient care, education, and support to empower patients to manage their condition effectively.

Your understanding of medication administration, able initiate injectables including insulin and patient-centred care will be essential in delivering high-quality services that promote health and well-being. This position offers an exciting opportunity to work within a collaborative environment committed to excellence and continuous improvement.

Main duties of the job

• Deliver comprehensive patient assessments focused on diabetes management, including blood glucose monitoring and symptom evaluation
• Educate patients on diabetes self-care routines, medication use, lifestyle modifications, and dietary considerations
• Administer medications safely and accurately according to prescribed protocols
• Develop personalised care plans in collaboration with multidisciplinary teams to optimise treatment outcomes
• Monitor patient progress through regular follow-ups, adjusting care strategies as needed
• Maintain detailed documentation of patient interactions, treatment plans, and clinical observations
• Support patients in understanding their anatomy related to diabetes and its impact on overall health

Skills

• Strong patient care skills with a compassionate approach to supporting individuals with chronic conditions
• In-depth knowledge of human anatomy, particularly related to the endocrine system and metabolic processes involved in diabetes
• Proficiency in medication administration, including insulin injections and other diabetic medications
• Excellent communication skills to educate and motivate patients effectively
• Ability to work collaboratively within multidisciplinary healthcare teams
• Critical thinking skills for assessing patient needs and developing tailored treatment strategies
• Embracing alternative ways of working the use of technology to support the patient and the practice to achieve goals

About us

This role is ideal for motivated nursing professionals eager to advance their expertise in diabetes care while making a positive impact on patient lives. If you are passionate about health education (Diabetes), possess strong clinical skills, and thrive in a supportive team environment, we invite you to apply for this rewarding opportunity.

Be part of a larger team delivering care to 21K patients in the local areas on the edge of Shefford.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£50,000 to £60,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1899-26-0001

Job locations

The Shefford Health Centre

Robert Lucas Drive

Shefford

Bedfordshire

SG17 5FS

United Kingdom

Job description

Job responsibilities

BenefitsPulled from the full job description

Free parkingCompany pensionFree flu jabsOn-site parking

Job description Job responsibilities BenefitsPulled from the full job descriptionFree parkingCompany pensionFree flu jabsOn-site parking

Person Specification

Qualifications

Essential

• Professional Registration: Active registration as a Registered Adult Nurse (RNA/RGN) with the Nursing and Midwifery Council (NMC) or equivalent national regulatory body.
• Specialist Education: A post-registration qualification in Diabetes Care / Diabetes Management (minimum Level 6/BSc level, preferably Level 7/PgCert/MSc).Prescribing Status:
• Independent Nurse Prescriber (V300) status is highly essential or a mandatory requirement to achieve within a specified timeframe to safely initiate and titrate medications.
• Injectable Therapies: Proven, hands-on experience in initiating, titrating, and managing injectable therapies, including multiple daily injection (MDI) insulin regimens, GLP-1 receptor agonists, and biosimilars.

Desirable

• Injectable Therapies: Proven, hands-on experience in initiating, titrating, and managing injectable therapies, including multiple daily injection (MDI) insulin regimens, GLP-1 receptor agonists, and biosimilars.
• Diabetes Management: Minimum of 2 - 3 years of post-registration experience working directly with patients managing Type 1 and Type 2 diabetes.

Person Specification Qualifications Essential Professional Registration: Active registration as a Registered Adult Nurse (RNA/RGN) with the Nursing and Midwifery Council (NMC) or equivalent national regulatory body. Specialist Education: A post-registration qualification in Diabetes Care / Diabetes Management (minimum Level 6/BSc level, preferably Level 7/PgCert/MSc).Prescribing Status: Independent Nurse Prescriber (V300) status is highly essential or a mandatory requirement to achieve within a specified timeframe to safely initiate and titrate medications. Injectable Therapies: Proven, hands-on experience in initiating, titrating, and managing injectable therapies, including multiple daily injection (MDI) insulin regimens, GLP-1 receptor agonists, and biosimilars. Desirable Injectable Therapies: Proven, hands-on experience in initiating, titrating, and managing injectable therapies, including multiple daily injection (MDI) insulin regimens, GLP-1 receptor agonists, and biosimilars. Diabetes Management: Minimum of 2 - 3 years of post-registration experience working directly with patients managing Type 1 and Type 2 diabetes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shefford Health Centre

Address

The Shefford Health Centre

Robert Lucas Drive

Shefford

Bedfordshire

SG17 5FS

United Kingdom

Employer's website

https://www.sheffordhealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shefford Health Centre

Address

The Shefford Health Centre

Robert Lucas Drive

Shefford

Bedfordshire

SG17 5FS

United Kingdom

Employer's website

https://www.sheffordhealthcentre.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for an experienced Senior Commissioning & Contracts Manager to join the South London Partnership (SLP) Complex Care Programme.

This is a senior role with responsibility for supporting the effective commissioning and contract management of complex care services across South London. Working closely with the Head of Commissioning & Contracts, Programme Director and clinical, operational, finance and quality colleagues, you will help ensure services are high quality, responsive and deliver improved outcomes for people with complex mental health needs.

You will work across organisational and borough boundaries, combining strategic commissioning with robust contract management and provider oversight. You will have the opportunity to influence service development, strengthen commissioning arrangements and support the transformation of complex care pathways.

We are looking for an experienced, collaborative leader with strong commissioning and contracting expertise, sound judgement and the ability to build effective relationships across a complex health and care system.

Main duties of the job

The postholder will provide senior commissioning and contracting expertise across the SLP Provider collaboratives and Complex Care Programme, supporting the full commissioning and contract management lifecycle.

You will lead complex contracting activity, including contract development, negotiation, variations and renewals, ensuring robust governance and oversight. Working with providers and partners, you will monitor quality, performance, activity, outcomes and value for money, identifying risks and underperformance and ensuring appropriate action and escalation.

You will contribute to service redesign, procurement and mobilisation, and lead the development of service specifications, KPIs and performance arrangements. You will build effective relationships with NHS Trusts, ICBs, local authorities and independent and voluntary-sector providers, providing advice and assurance to senior governance forums.

You will also provide leadership and support to the Commissioning & Contracts team, helping to strengthen consistent and effective commissioning and contract management across the programme.

The role is full-time, 37.5 hours per week, Monday to Friday, with flexibility in how and where you work, balanced with the needs of the service. As the role works across the South London Partnership, there will be an expectation to attend meetings and work on-site when required, alongside opportunities for remote working.

About us

The South London Mental Health and Community Partnership (SLP) brings together leading NHS organisations to improve mental health services for over three million people across South London. We are a collaborative, forward-thinking team committed to delivering high-quality, person-centred care.

Our Commissioning & Contracts team works across multiple organisations, creating a dynamic and supportive environment where teamwork, learning and development are encouraged. You will be joining a team that values professionalism, collaboration and continuous improvement, with a strong focus on making a positive difference to people's lives.

The main base for this role is the South London Partnership (SLP) Hub, currently located at Lewisham Town Hall. This location offers good transport links and access to local amenities. There may be opportunities for hybrid working in line with service needs.

We offer a welcoming and inclusive working culture where staff are supported to grow and develop, and where your contribution will have a real impact on services and outcomes.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£75,328 to £86,114 a year per annum inclusive of HCAS

Contract

Secondment

Working pattern

Full-time

Reference number

334-NCL-8304722-MU

Job locations

Lewisham Old Town Hall

1 Catford Road

Lewisham

SE6 4RU

United Kingdom

Job description

Job responsibilities

The Senior Commissioning & Contracts Manager will:

Provide senior commissioning and contract management leadership across SLP Provider Collaboratives and Complex Care.

Lead the development, negotiation, implementation, variation and management of complex contractual arrangements.

Ensure contracts, service specifications, quality requirements and KPIs reflect commissioning priorities and agreed outcomes.

Lead provider performance management, using quality, safety, activity, finance and outcomes data to provide assurance.

Identify contractual and performance risks, ensuring effective escalation, improvement and remedial action.

Lead and support commissioning, procurement, service redesign and mobilisation of new services and pathways.

Develop commissioning strategies and support implementation of new models of care.

Work collaboratively with NHS Trusts, ICBs, local authorities, providers and system partners.

Provide reports, advice and assurance to senior programme and governance forums.

Promote value for money, quality, equality, patient safety and improved service-user outcomes.

Provide leadership and development to the Commissioning & Contracts team.

Deputise for the Head of Commissioning & Contracts as required.

Job description Job responsibilities The Senior Commissioning & Contracts Manager will: Provide senior commissioning and contract management leadership across SLP Provider Collaboratives and Complex Care. Lead the development, negotiation, implementation, variation and management of complex contractual arrangements. Ensure contracts, service specifications, quality requirements and KPIs reflect commissioning priorities and agreed outcomes. Lead provider performance management, using quality, safety, activity, finance and outcomes data to provide assurance. Identify contractual and performance risks, ensuring effective escalation, improvement and remedial action. Lead and support commissioning, procurement, service redesign and mobilisation of new services and pathways. Develop commissioning strategies and support implementation of new models of care. Work collaboratively with NHS Trusts, ICBs, local authorities, providers and system partners. Provide reports, advice and assurance to senior programme and governance forums. Promote value for money, quality, equality, patient safety and improved service-user outcomes. Provide leadership and development to the Commissioning & Contracts team. Deputise for the Head of Commissioning & Contracts as required.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent relevant experience in commissioning, contracting, healthcare management or a related field.
• Evidence of continuing professional development relevant to senior commissioning and contract management.

Experience

Essential

• oSubstantial experience of commissioning and/or contract management within the NHS, public sector or a comparably complex health and care environment.
• oExperience of developing, negotiating, implementing, varying and managing complex contracts.
• oExperience of provider performance management using quality, safety, activity, finance and outcomes information.
• oExperience of identifying and managing contractual or performance risks, including escalation and improvement action.
• oExperience of service redesign, procurement and/or mobilisation of services or pathways.
• oExperience of working collaboratively across organisational boundaries with senior stakeholders.

Knowledge/skills

Essential

• Strong knowledge of the commissioning and contract management lifecycle and NHS contractual arrangements.
• Strong knowledge of the NHS Contracts.
• Highly developed analytical skills with the ability to interpret quality, safety, activity, finance and outcomes information and translate it into action.

Person Specification Qualifications Essential Educated to degree level or equivalent relevant experience in commissioning, contracting, healthcare management or a related field. Evidence of continuing professional development relevant to senior commissioning and contract management. Experience Essential oSubstantial experience of commissioning and/or contract management within the NHS, public sector or a comparably complex health and care environment. oExperience of developing, negotiating, implementing, varying and managing complex contracts. oExperience of provider performance management using quality, safety, activity, finance and outcomes information. oExperience of identifying and managing contractual or performance risks, including escalation and improvement action. oExperience of service redesign, procurement and/or mobilisation of services or pathways. oExperience of working collaboratively across organisational boundaries with senior stakeholders. Knowledge/skills Essential Strong knowledge of the commissioning and contract management lifecycle and NHS contractual arrangements. Strong knowledge of the NHS Contracts. Highly developed analytical skills with the ability to interpret quality, safety, activity, finance and outcomes information and translate it into action.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lewisham Old Town Hall

1 Catford Road

Lewisham

SE6 4RU

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Lewisham Old Town Hall

1 Catford Road

Lewisham

SE6 4RU

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job summary

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Bristol Royal Hospital for Children, which is part of Bristol Foundation Trust.

Working closely with the Assistant Performance and Operations Manager in a fast-paced environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

For further details please view the job description and person specification.

Main duties of the job

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role's line manage

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job summary

The Health Records Clerk is responsible for the accurate, complete and timely availability of patient records and documentation within the Electronic Document Management Systems as part of the patient clinical record.

The role involves being responsible for document retrieval, preparation, scanning, indexing and quality assurance processes in line with departmental procedures including the use of the EDMS, PAS and EMIS systems, along with a number of other systems and IT processes.

Main duties of the job

Working as a member of the Health Records Scanning Bureau, the post holder will be responsible for retrieval, transportation, archiving, preparation, indexing, scanning, sorting, handling and quality assurance of health records, supporting the digitisation of paper-based records into the Trust Electronic Document Management Systems (EDMS), Hyland Onbase and EMIS in line with departmental procedures.

The role is vital to support service users regarding health records related processes including medical staff, nursing staff, allied health professionals, medical secretaries, administrators and external agencies. Document preparation and manual scanning includes frequently being seated whilst completing these tasks.All post holders are to be involved in and adaptable to future changes in the scope and location of their role, supporting health records processes and being receptive to change as the Trust EPR and EDMS solutions develop and mature over time, in particular supporting processes that are compliant with BS10008 scanning standards.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-144-26

Job locations

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Job description

Job responsibilities

Locate (using software such as CD View, Dip, Restore and PAS) request, obtain and make available case notes from main library and Off-Site Storage locations as required to be scanned into EDMS. Communicate with Apogee to arrange the return of critical care charts.

Receive, sort and send internal/external post forwarding to relevant team/ward as appropriate. This includes returning, tracking and ensuring the delivery of case notes to other trusts via post.

Liaise effectively with all disciplines of staff and other staff to ensure efficient lines of communication are maintained at all times.

Answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate Team.

Participate and contribute to departmental meetings and feedback discussions.

Minimize hazards and report any identifiable hazards to Line Manager. Adhere to all safe systems of work applicable to the work area.

Report any information related incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed.

Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost-effective service is provided.

Prepare documentation for scanning in line with departmental procedures, ensuring the records that are required are scanned into the EDMS, including utilisation of PAS to produce indexing barcodes.

Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record.

Collect and transport paper records requiring scanning or archive from all areas of the organisation as required.

Undertake photocopying, filing or other administrative tasks when required.

Ensure that lifting and handling guidelines are adhered to and comply with all Health and Safety requirements. Carry out regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Issues, faults or damages must be reported immediately.

Use trolleys safely in all areas of the hospital for the daily collection and transportation of health records from Wards and other departments.

Undertake any other duties required by manager appropriate to the Grade and relevant to the role, being flexible to the needs of the service to support effective delivery of service and support future changes of the health records service.

Governance & Quality

Maintain the health records department, documentation prepping and document sorting areas ensuring confidentiality, security, integrity and availability of health records at all times.

Ensure all requests for disclosure of information are directed to the Information Governance Team.

Ensure all movements of case notes are appropriately and accurately tracked on PAS.

Achieve a high standard of data quality when entering data into PAS or other departmental data capture processes e.g. activity logs, quality assurance logs.

Receive and sort loose paper filing in preparation to be filed within case notes or scanned into the EDMS, ensuring documentation is scanned to appropriate visit ID.

Maintain accurate and up to date records of work completed daily to ensure departmental KPIs and service level agreements can be monitored.

Undertake quality assurance processes to ensure documentation scanned into EDMS is indexed correctly and legible ensuring any deficiencies or issues are documented and rectified in a timely manner.

Champion and comply with the Records Management, Information Governance and Data Quality Policies.

Review the daily report from EDMS Scanning Tracking Location, and identify the correct process needed to ensure patients records are ordered/located.

Ensure compliance with manual handling including health and safety requirements to maintain sufficient space within the health records department including archiving of records and boxes to off-site storage.

Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, become familiar with the changes.

Job description Job responsibilities Locate (using software such as CD View, Dip, Restore and PAS) request, obtain and make available case notes from main library and Off-Site Storage locations as required to be scanned into EDMS. Communicate with Apogee to arrange the return of critical care charts. Receive, sort and send internal/external post forwarding to relevant team/ward as appropriate. This includes returning, tracking and ensuring the delivery of case notes to other trusts via post. Liaise effectively with all disciplines of staff and other staff to ensure efficient lines of communication are maintained at all times. Answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate Team. Participate and contribute to departmental meetings and feedback discussions. Minimize hazards and report any identifiable hazards to Line Manager. Adhere to all safe systems of work applicable to the work area. Report any information related incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed. Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost-effective service is provided. Prepare documentation for scanning in line with departmental procedures, ensuring the records that are required are scanned into the EDMS, including utilisation of PAS to produce indexing barcodes. Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record. Collect and transport paper records requiring scanning or archive from all areas of the organisation as required. Undertake photocopying, filing or other administrative tasks when required. Ensure that lifting and handling guidelines are adhered to and comply with all Health and Safety requirements. Carry out regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Issues, faults or damages must be reported immediately. Use trolleys safely in all areas of the hospital for the daily collection and transportation of health records from Wards and other departments. Undertake any other duties required by manager appropriate to the Grade and relevant to the role, being flexible to the needs of the service to support effective delivery of service and support future changes of the health records service. Governance & Quality Maintain the health records department, documentation prepping and document sorting areas ensuring confidentiality, security, integrity and availability of health records at all times. Ensure all requests for disclosure of information are directed to the Information Governance Team. Ensure all movements of case notes are appropriately and accurately tracked on PAS. Achieve a high standard of data quality when entering data into PAS or other departmental data capture processes e.g. activity logs, quality assurance logs. Receive and sort loose paper filing in preparation to be filed within case notes or scanned into the EDMS, ensuring documentation is scanned to appropriate visit ID. Maintain accurate and up to date records of work completed daily to ensure departmental KPIs and service level agreements can be monitored. Undertake quality assurance processes to ensure documentation scanned into EDMS is indexed correctly and legible ensuring any deficiencies or issues are documented and rectified in a timely manner. Champion and comply with the Records Management, Information Governance and Data Quality Policies. Review the daily report from EDMS Scanning Tracking Location, and identify the correct process needed to ensure patients records are ordered/located. Ensure compliance with manual handling including health and safety requirements to maintain sufficient space within the health records department including archiving of records and boxes to off-site storage. Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, become familiar with the changes.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at levels A-C or equivalent
• ECDL or evidence of IT training

Desirable

• Registration with and/or working towards records management or legislative qualification e.g. ISEB DPA, IHRIM, UKCHIP, BCS, Records Management Society etc.

Experience

Essential

• Experience working in a hospital or NHS environment
• Clerical experience and able to undertake duties including filing, photocopying, data entry, faxing and email etc
• Experience of working with members of the public/patients

Desirable

• Experience of handling and using case notes/health records
• Previous experience of using a PAS system
• Previous experience or knowledge using EDMS, EPR or other document management software

Knowledge

Essential

• Knowledge of health records processes or systems (retrieval, filing, indexing, scanning, quality assurance etc)

Desirable

• Awareness of legislation, standards and guidelines relating to records and information management

Skills

Essential

• Excellent communication skills, both verbal and non-verbal when dealing with patients, clinicians, internal and external agencies

Person Specification Qualifications Essential Educated to GCSE standard with 4 GCSE's at levels A-C or equivalent ECDL or evidence of IT training Desirable Registration with and/or working towards records management or legislative qualification e.g. ISEB DPA, IHRIM, UKCHIP, BCS, Records Management Society etc. Experience Essential Experience working in a hospital or NHS environment Clerical experience and able to undertake duties including filing, photocopying, data entry, faxing and email etc Experience of working with members of the public/patients Desirable Experience of handling and using case notes/health records Previous experience of using a PAS system Previous experience or knowledge using EDMS, EPR or other document management software Knowledge Essential Knowledge of health records processes or systems (retrieval, filing, indexing, scanning, quality assurance etc) Desirable Awareness of legislation, standards and guidelines relating to records and information management Skills Essential Excellent communication skills, both verbal and non-verbal when dealing with patients, clinicians, internal and external agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

**Previous applicants need not apply.**

This busy, friendly, Radiology Department has a vacancy for a Senior Radiology Assistant. The post is a rotational role through all LUHFT sites including Aintree University Hospital, Royal Liverpool Hospital and Broadgreen Hospital.

This is an exciting post, requiring multi-disciplinary team working with Radiographers, Sonographers, Radiologists and our clerical teams. It will involve caring for a wide range of patients and providing assistance with radiology-based procedures and examinations.

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

The main working hours for this job are:

Monday - Friday 0830 - 1700.

Scope for further weekend, evening and bank holiday working is also expected.

Previous NHS health care experience is an advantage, together with NVQ Level 2 or equivalent in a health care based area is required.

Main duties of the job

The job role will include setting up and assisting in procedures and examinations, post-procedure aftercare, and aiding imaging staff as a chaperone.

Please refer to the attached job description for full job role details.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-DTC-133-26-B

Job locations

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Job description

Job responsibilities

• To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being.
• To assist in undressing and redressing of patients.
• To assist patients to use toilet facilities as appropriate.
• To assist patients on and off ultrasound table before and after procedures.
• To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate.
• To collect, collate and file patient documentations as required.
• To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system.
• Setting up and assisting with Interventional procedures as required.

Job description Job responsibilities To escort patients within the department chaperoning wherenecessary and be responsible for patient comfort and well being. To assist in undressing and redressing of patients. To assist patients to use toilet facilities as appropriate. To assist patients on and off ultrasound table before and after procedures. To communicate effectively with patients by listening to their concerns, reassuring them by giving information and where appropriate eliciting and communicating information to other members of the Directorate team as appropriate. To collect, collate and file patient documentations as required. To input and retrieve patient information using the computerised radiology patient information system and the hospital information support system. Setting up and assisting with Interventional procedures as required.

Person Specification

Qualifications

Essential

• NVQ level 3 (or equivalent) in Healthcare

Knowledge

Essential

• An understanding of direct patient care
• An understanding of patient confidentiality

Skills

Essential

• Ability to communicate in a variety of settings with patients and staff of varying levels of understanding
• Basic computer skills
• Ability to undertake training to meet the competencies required for this role

Person Specification Qualifications Essential NVQ level 3 (or equivalent) in Healthcare Knowledge Essential An understanding of direct patient care An understanding of patient confidentiality Skills Essential Ability to communicate in a variety of settings with patients and staff of varying levels of understanding Basic computer skills Ability to undertake training to meet the competencies required for this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

LUHFT - Cross site

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Are you looking for a rewarding career within the NHS? Do you have excellent attention to detail and enjoy working as part of a busy team?

We are seeking motivated and reliable individuals to join our Central Sterile Services Department (CSSD) Decontamination Team at Southmead Hospital.

No previous experience is required, as full training will be provided.

This vital role helps ensure that medical equipment and surgical instruments are cleaned, disinfected and sterilised to the highest standards, supporting safe and effective patient care across the hospital.

About You

You will be:

• Detail-oriented and committed to high standards
• Able to work effectively as part of a team
• Reliable, motivated and eager to learn
• Physically capable of undertaking a demanding role involving standing, bending and lifting
• Flexible and willing to work a variety of shift patterns

What We Offer

• Full training provided (no previous experience necessary)
• Excellent NHS pension and benefits package
• Apprenticeship opportunities
• Career development and progression within Decontamination Services
• A supportive and inclusive team environment
• Opportunities to gain specialist skills and qualifications

This is an excellent opportunity to start a long-term career within the NHS while contributing to an essential service that supports patient safety.

Previous applications, need not apply

Main duties of the job

As a member of the CSSD team, you will be responsible for the cleaning, inspection, packing and sterilisation of medical equipment and surgical instruments.

You will also use a computerised tracking system to record and monitor equipment throughout the decontamination process.

Responsibilities Include:

• Cleaning and decontaminating medical equipment and surgical instruments
• Inspecting instruments with a high level of accuracy and attention to detail
• Packing and preparing instruments for sterilisation
• Using keyboards, touch screens and barcode scanners
• Operating a computerised instrument tracking system
• Working within a fast-paced clinical environment
• Following strict infection prevention, quality and safety procedures
• Standing for extended periods, with regular bending and lifting throughout shiftsWorking flexibly across a range of shift patternsTraining

Successful candidates will complete an initial three-week induction programme on daytime shifts. Further training will then continue on the allocated shift pattern.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata for part time roles

Contract

Permanent

Working pattern

Full-time

Reference number

339-FD8230-RUH

Job locations

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Education/Training/Qualifications

Essential

• Able to read and write & understand written and verbal instructions in English Language
• NVQ2 or equivalent level of knowledge /or GCSE English, Maths and Science at Grade C or above.

Desirable

• Decontamination technical qualification

Knowledge, skills and abilities

Essential

• Ability to work accurately, under pressure, at a fast pace in a physically demanding environment, requiring manual handling
• Ability and willingness to undertake full training for the role of Decontamination Technician
• Ability to work with hazardous substances and follow safety requirements
• Dependable & motivated- able to undertake work methodically with attention to detail and in a timely manner
• Ability to work as part of a team
• Basic IT skills
• Good communication skills, written and spoken

Experience

Essential

• Experience of working in a fast-paced environment as part of a team
• Healthcare or industry experience in health and safety and hygiene

Desirable

• Previous experience as Decontamination Technician
• Working within a Quality system and Standard Operating Procedures

Person Specification Education/Training/Qualifications Essential Able to read and write & understand written and verbal instructions in English Language NVQ2 or equivalent level of knowledge /or GCSE English, Maths and Science at Grade C or above. Desirable Decontamination technical qualification Knowledge, skills and abilities Essential Ability to work accurately, under pressure, at a fast pace in a physically demanding environment, requiring manual handling Ability and willingness to undertake full training for the role of Decontamination Technician Ability to work with hazardous substances and follow safety requirements Dependable & motivated- able to undertake work methodically with attention to detail and in a timely manner Ability to work as part of a team Basic IT skills Good communication skills, written and spoken Experience Essential Experience of working in a fast-paced environment as part of a team Healthcare or industry experience in health and safety and hygiene Desirable Previous experience as Decontamination Technician Working within a Quality system and Standard Operating Procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job summary

Quality Control North West Liverpool is an NHS regional specialist department responsible for providing pharmaceutical testing services to NHS and non-NHS clients. The laboratories are modern and well equipped, and are regulated by the MHRA to Good Manufacturing Practice, and UKAS to ISO17025. We are based in the Pharmacy Practice Unit, close to the Royal Liverpool Hospital.

We are looking to appoint a highly enthusiastic and motivated individual, educated to 'A level' in a science subject, to join our busy Microbiology reception team that receives more than 250,000 samples per year for testing. The successful candidate will be an important member of the hardworking team and will have an interest in microbiological analysis.

Main duties of the job

The main duties include entering sample details onto the laboratory information management system, managing laboratory supplies, performing instrument checks, performing microbiological analysis, managing laboratory waste, and ensuring that the laboratory is maintained in a clean and safe state (complying at all times with Health Safety regulations).

About us

Liverpool University Hospitals NHS Foundation Trust (LUHFT) comprises Aintree University Hospital, Broadgreen Hospital and the Royal Liverpool University Hospital. Together with Liverpool Women's NHS Foundation Trust, LUHFT forms the NHS University Hospitals of Liverpool Group (UHLG), established on 1 November 2024. The Group was created to strengthen collaboration, improve patient outcomes and provide high quality care across Liverpool and beyond.

Job summary

Join Our Team as a Band 3 Healthcare Assistant

Unlock Your Potential and Make a Real Difference in Patient Care

Are you passionate about providing compassionate, high-quality care and making a meaningful impact on patients' lives? We are recruitingBand 3 Healthcare Assistantsto join our dynamic and friendlyTheatres Nursing Teams at Mexborough Montague.

These vacancies are based at the following sites:

Mexborough Montague- Theatres

Hours of work are37.5 hours per week and 27 hours, worked flexibly to meet service needs.

We are seeking motivated and enthusiastic individuals with excellent communication and interpersonal skills to join our well-established teams. You will demonstrate a strong commitment to deliveringhigh-quality, individualised, patient-centred care.

As a Healthcare Assistant, you will be responsible for delivering the highest standard ofholistic patient care, working collaboratively with the multidisciplinary team.

Main duties of the job

What We Are Looking For

• Individuals who can demonstratematurity, reliability, and flexibility, and who are highly motivated, enjoy a challenge, andthrive in a busy team environment
• A strong commitment toco-operative team working at all times
• Level 2 Intermediate Healthcare Support Worker Apprenticeship(or equivalent),ora minimum of12 months' experienceworking as a Healthcare Assistant
• Completion of the Care Certificate, or a willingness to complete this within3 months of commencing employment
• Clinical skills and competencies relevant to the departmen

Applicants who do not yet hold these competencies may be appointed as aBand 2 Trainee Healthcare Assistant, with progression toBand 3 upon successful completion of training)

Main duties of the job

• To provide compassionate patient care while meeting all care needs.
• Carry out delegated clinical and non-clinical duties under the registered practitioner's direction.
• Maintain up-to-date knowledge of relevant policies and procedures.
• Always uphold patient and staff confidentiality.
• Ensure informed consent is obtained before treatment.
• Report all accidents and incidents to the Team Leader.
• Maintain accurate, timely, and confidential records.
• Ensure theatre cleanliness and hygiene in line with infection control, Health and Safety policies.
• Handle equipment correctly, ensuring it is safe and reporting any defect

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

272-8240235

Job locations

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Job description Job responsibilities Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. Certificate of sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Experience of working in a care setting providing personal care.
• Knowledge and understanding of current healthcare issues.
• Basic computer skills.

Desirable

• Experience of working in an acute hospital setting
• Experience of supporting junior staff or trainees.

Qualifications & Training

Essential

• Level 2 intermediate Health Care Support Worker Apprenticeship (or equivalent qualifications). Or minimum of 1 years healthcare experience in a theatre environment
• Care Certificate (or willing to complete within 3 months of starting)

Desirable

• GCSE Maths & English or equivalent.
• Level 3 Advanced Senior Health Care
• Support Worker Apprenticeship or equivalent level of competence which can be demonstrated by knowledge and skills gained from experience and competency-based training.
• Ability to undertake a range of clinical skills as required, including: o Venepuncture o Cannulation o Vital Signs o Blood Glucose Monitoring o ECG o Removal of Catheter o Bladder Scanning

Personal Attributes & Skills

Essential

• Be able to demonstrate good communication skills, work within the multidisciplinary team.
• Well-motivated, genuine desire to care for people and ability to manage self
• Must be able to work within a team. Support and assist in the safe and effective delivery service provision
• Able to manage and prioritise own workload.

Desirable

• Demonstrate enthusiasm, motivation, accept and support changes within the role/service
• Ability to record and report relevant information regarding patient needs and assist in the formulation of their care planning.

Person Specification Knowledge & Experience Essential Experience of working in a care setting providing personal care. Knowledge and understanding of current healthcare issues. Basic computer skills. Desirable Experience of working in an acute hospital setting Experience of supporting junior staff or trainees. Qualifications & Training Essential Level 2 intermediate Health Care Support Worker Apprenticeship (or equivalent qualifications). Or minimum of 1 years healthcare experience in a theatre environment Care Certificate (or willing to complete within 3 months of starting) Desirable GCSE Maths & English or equivalent. Level 3 Advanced Senior Health Care Support Worker Apprenticeship or equivalent level of competence which can be demonstrated by knowledge and skills gained from experience and competency-based training. Ability to undertake a range of clinical skills as required, including: o Venepuncture o Cannulation o Vital Signs o Blood Glucose Monitoring o ECG o Removal of Catheter o Bladder Scanning Personal Attributes & Skills Essential Be able to demonstrate good communication skills, work within the multidisciplinary team. Well-motivated, genuine desire to care for people and ability to manage self Must be able to work within a team. Support and assist in the safe and effective delivery service provision Able to manage and prioritise own workload. Desirable Demonstrate enthusiasm, motivation, accept and support changes within the role/service Ability to record and report relevant information regarding patient needs and assist in the formulation of their care planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Mexborough Montague Hospital

Armthorpe Road

Mexborough

S64 0AZ

United Kingdom

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Job summary

Working within a busy Patient Advice and Liaison Service Team, you will support patients/carers and relatives to raise concerns, complaints and enquiries, ensuring that they are offered a satisfactory resolution as a result of the action taken. You will treat all patients, carers and relatives with empathy, compassion and consideration.

Main duties of the job

• To provide a high-class customer focused service to patients and visitors. The post holder fulfils the role of Patient Advice and Liaison Assistant, sign posting patients and visitors and ensuring that their immediate needs are addressed.
• Deal with complainants who telephone, write or visit the department.
• To assist/support the Patient Advice and Liaison Officer in taking, resolving and closing concerns.
• Implements the Trust's Complaints process.
• To assist/support the Patient Advice and Liaison Officer in providing weekly, monthly and quarterly reports from Datix.
• Work collaboratively and co-operatively with others to develop and facilitate the complaints process provided for complainants and their representatives.

Working as a Patient Advice and Liaison Assistant, you will be expected to uphold the Trust values and behaviours when dealing with patients and their families.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-266-26-A

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Job description

Job responsibilities

• Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry
• Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives.
• Deal with angry and /or abusive complainants on the telephone and face to face.
• Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed.
• Attend meetings when required.
• Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate.
• Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints.
• Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure.
• Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure.
• In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated.
• Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers.
• Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint.
• Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity.
• Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction.
• Participate in development review and maintain a portfolio of learning development.

Job description Job responsibilities Signpost patients/carers/relatives etc to relevant wards/departments and agencies who can facilitate their enquiry Deal with verbal concerns face to face and on the telephone with sensitivity, tact and empathy including customers who have barriers to communication, such as mental health problems, visual or hearing impairments, physical disabilities, or where English as a second language and grieving, bereaved patients and relatives. Deal with angry and /or abusive complainants on the telephone and face to face. Identify concerns provided by patients/carers/relatives etc establish their details and provide advice and support this process to resolve their concerns locally. Ensure follow-up call to ensure actions have been completed. Attend meetings when required. Responsible for data entry of all concern/complaints data onto the Datix Complaint System. Attention to detail is essential and ensuring all information is up to date and accurate. Assist the Patient Advice and Liaison Officer to provide a number of Datix reports on a weekly, monthly and quarterly basis on theming concerns and complaints. Maintain the tracking system for the caseload of complaints ensuring that reminders are sent to managers are laid down in the Trust's Complaints Procedure. Provide support to the Complaints Coordinator in managing their caseload of formal written complaints, ensuring that they are dealt with in the timescales laid down in the Trust's complaints procedure. In conjunction with the Complaints Co-ordinators, analyse the complaints letters as soon as they are received, acknowledge receipt of the letter and identify and list all of the salient points. Forward complaint letters to appropriate managers, with a list of all of the points to be investigated. Support the Patient Advice and Liaison Officer and Complaints Coordinators in cooperating and negotiating with the local Independant Advocacy and Citizen Advice Bureau Services, Offices of Local Members of Parliament (MP's), the Health Service Ombudsman and other Health and Social Care providers. Provide advice and support to patients, relatives and staff regarding the NHS Complaints Procedure and in relation to the specific questions raised by complainants in their complaint. Act in a way which supports and protects patient confidentiality, treat all complainants with dignity and respect and ensure equal access to the NHS complaints procedure for all complaints. Support equality and diversity. Contribute to Trust-wide training events regarding complaints and customer care, including the Trust Welcome Event and the customer care course and local induction. Participate in development review and maintain a portfolio of learning development.

Person Specification

Qualifications

Essential

• Educated to NVQ Level 2 Customer Services or equivalent

Experience

Essential

• Demonstrable experience in direct customer service roles

Knowledge

Essential

• Understanding of the importance of confidentiality and data protection

Desirable

• Knowledge of hospital systems - eg DATIX, Microsoft Office

Person Specification Qualifications Essential Educated to NVQ Level 2 Customer Services or equivalent Experience Essential Demonstrable experience in direct customer service roles Knowledge Essential Understanding of the importance of confidentiality and data protection Desirable Knowledge of hospital systems - eg DATIX, Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)